This was our fourth Viking cruise but first expedition with our earlier experiences being river cruises. I would give the river cruises the highest possible rating which might be why this cruise did not live up to our expectations. First, the air transportation provided by Viking was abysmal. The flights involved many seemingly extra connections and in Chile, couples did not get seats next to ...
The pre-planning for this trip was a nightmare. They changed my outbound and return flights 3 times, gave me an 11 hr layover, and then changed my flights the day before I was supposed to leave, so I lost all my seat upgrades; And they refused to accommodate my request for the upgrades on the new flights. They treated me like I was stupid when I asked questions about meeting guides at airports ...
Thank you, Ischills, for sharing your experience with us. Your kind words about our onboard staff, particularly towards the individuals who stood out to you, are truly a testament to their...
We’ve taken 10 cruises, the last five with Viking. We have only taken Viking in the last several years due to their overall excellence. We just returned from the Antarctic Explorer Cruise and this was not what we have come to expect from Viking. Our initial itinerary was change from when we boarded the ship. The six days in Antarctica called for zodiac landings; however, our destinations changed, ...
We chose this cruise because it was advertised as going deep into Antarctica to the Ross Sea and beyond to New Zealand .The ship itself is tremendous, first class all the way And the house keeping and kitchen staff were superb. I found the expedition staff not the same. I didn't think several were customer oriented and few had even been down in that area. The issue is with where we did not get. We ...
This is our third Viking cruise. We were very pleased with the first two but a little disappointed this time.
Firstly, it is Antarctica expedition but the ship didn’t even reach the Antarctic circle. Most of the guests would probably not know that. The ship cruises around Antarctic peninsula where it is so close to the Antarctic Circle. It would be much greater psychologically for the guests ...
We appreciate you sharing your experience, Y580818. Thank you for the kind words about our staff and crew, it is truly a testament to their hard work! Although we regret to hear of your...
The price and ship quality were great. The cruise was very well managed and the expeditions (and expedition staff) were stellar. I did have a theft incident onboard from my bags when the ship was loaded and hurtigruten did little to either investigate or follow up on the report. I had 2 crew members tell me about how they were underpaid in a bid to obtain higher tips, but this also left me with ...
Antarctica was on our bucket list for a long time. This was a beautiful and truly unspoiled nature. We loved Antarctica. The expedition was great but don’t book or plan to book the optional excursions unless you plan to be disappointed. When we made our initial booking we were told we could book the optional excursions until the sailing date. Called 2 weeks later to book and were told had ...
The date indicated on the form for this review states it is a 14 night Antartica cruise. In fact it was the Patagonia and Chilean Fjord Cruise.
This was on an expedition ship and advertised as an expedition cruise. WE have been on two previous Silversea expedition cruises (Galapagos an Sub Antarctic islands of New Zealand) and two Linblad expedition cruises (Alaska and Arctic).
This cruise ...
Overall, it was a great cruise. Silversea did very well with the cruise portion of our trip. Expedition leaders were excellent, ship staff very attentive, food was great and service was terrific. Two big disappointments: we had 3 hours of dead time in Ushusia our first day with the tour. They should have arranged to take us into town. and on our return to Usushia, we had nearly 3 hours in the town ...
As stated on their website, no amenities. If your expedition happens to get cancelled for the day you have nothing (TV, internet) to fill your time which can prove to be very boring. The expeditions and expedition guides were good. The vast majority of the staff was helpful and nice however, the food is sub-par. For the price I would expect something of a little higher caliber in regards to ...