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77 Princess Caribbean Cruise Reviews

Pros: Clean ship The Buffet area well staffed and friendly. Jorge at the “Seaview Bar” on pool deck. Only friendly bartender we had. Overall crew was friendly. Angel at Guest Services was the best! Nice lounge areas ... Read More
Pros: Clean ship The Buffet area well staffed and friendly. Jorge at the “Seaview Bar” on pool deck. Only friendly bartender we had. Overall crew was friendly. Angel at Guest Services was the best! Nice lounge areas (but read the cons about this). Best cruise ship bed ever. Large closet Salty Dog on pool deck was the best food all week. Hot and freshly cooked as ordered. On and off ship was great Cons: Rocky Ship and don’t believe it was due to the weather. Small rooms, tight to move around Catering towards 65 and over. Food was warm and bland for the most part. Comedian was just OK. We thought the magician was funnier and his magic was awesome. Didn’t see other shows didn’t want to wait 45 min before shows for good seat since we weren’t getting good feeling about the shows. If you want a chair of any sort get up at 7 and plop a towel down and go back to bed like the other 3000 passengers did! Finally got up at 7 on last pool day and I took a pick. You couldn’t get a Lounger on Lido deck all covered with towels and no one on them ! If your into watching people dancing to 40’s music in the Piazza area (which is the main part of the ship) then you will love it. DRINK PACKAGE! Worst ever on Any ship. Don’t say its an unlimited drink package when it only covers 15 per day! Then if you go over they pretty much access you and then you have to start paying. I’m sure your thinking 15 is good for one day until you see the pour. They MEASURE everything! Order a double and you get charged for two drinks towards your package. We’ve sailed on other lines. We will never sail on princess again. Last one was in RC amd we were bowing down to them when we left ! App is terrible. No drink service by any pools. Poor entertainment by Lido pool. If I wanted to watch movies every afternoon I would of stayed home. There were plenty of other quite areas if you needed. Lido deck should not be one of them. Princess should advertise this ship as a senior citizen cruise PERIOD! FYI the group that went are all in there 50s. Read Less
Sail Date February 2020
We have cruised with princess for the past 10 years. They are absolutely consistent with 4 star service. They are constantly upgrading and hands down they have the best entertainment from the big Vegas Style production shows to the ... Read More
We have cruised with princess for the past 10 years. They are absolutely consistent with 4 star service. They are constantly upgrading and hands down they have the best entertainment from the big Vegas Style production shows to the single magic and comedy acts. The cabin rooms are white glove clean and anything we ask for, is delivered promptly to our room. The only shortcoming is some ships dining menus are not like they used to be. This particular cruise did not have an exciting menu but that's the executive chef. My specific bèef is that they dont have my favorite " Rice Pudding" Anyone who asks, we give Our last cruise was amid the corona virus and the measures the ship staff went to was over and above all expectations. We couldn't have had better care from our mothers at home ! We would gladly go back right now even when the corona virus is escalating across the globe. This pandemic was not created by cruise ships. Being on a ship in tgemiddle of an ocean is the safest place on earth. A ship is floating quarantine. Planes are moving virus carriers around the globe. Princess scores 12 out of 10. Read Less
Sail Date February 2020
We had saved for this trip of a lifetime and it was shocking. We were told the boat had been deep cleaned and it was perfectly safe to travel as the norovirus was no longer an issue. This could have been no further from the truth. Within ... Read More
We had saved for this trip of a lifetime and it was shocking. We were told the boat had been deep cleaned and it was perfectly safe to travel as the norovirus was no longer an issue. This could have been no further from the truth. Within two days passengers were vomiting with diarrhoea. As you walked to your cabin you could smell both. People were very poorly and they tried to play it down my saying it was mild. As soon as we boarded crew were serving buffet food. There were long waits for food at peak times. Once you got your food you then had to line up again for your drinks. They should have at least had staff serving water to your table. Hand washing was meant to be strict and in most cases it was but on several occasions we saw passengers skip the hand washing and just use the gel which is not effective against Norovirus. Tables were not wiped properly. Top and part of your chair but in an outbreak the edges should be wiped. Norovirus escalated very quickly so on day two we decided we would not go to shows or use the pool. Take the stairs and avoid touching anything outside our cabin. I can honestly say we were disciplined. Passengers were emptying their drink containers down hand washing sinks, this should not be allowed. Interactive screens were not wiped. When we pointed this out to guest services their reply was we did not think of that. Four days before the cruise was due to end I caught it. Can only put it down to chopping fruit onto my cereal as my hands possibly touched the table then touched food. We followed protocol. Called 911 from our cabin. We were told a nurse would call. My husband had to call over 24 hours three times and complain to guest services. No fresh water arrived when we asked. I ended up on a drip. Very poor medical care. Once in the medical centre it was good. Food was bland and uninspiring. We really struggled to find tasty food. Salad was probably the best option. It was more like a back street cafe. Staff were friendly and helpful and the only positive thing I can say about the cruise. I will say though the sanitation staff were poor and did not do the job well. I can see why this virus is still onboard and continues to spread. It’s really put us off cruising with Princess. Cabins are okay. Tired and dated. Read Less
Sail Date February 2020
This cruise line will nickel and dime you to death. My recommendation would be to find an all inclusive line. This ship is in dire need of mechanical repair. not to just paint over rust to hide it from uninformed tourists. The carpet is ... Read More
This cruise line will nickel and dime you to death. My recommendation would be to find an all inclusive line. This ship is in dire need of mechanical repair. not to just paint over rust to hide it from uninformed tourists. The carpet is stained the walls need painting . The entire ship needs an upgrade. Choose another one,preferably one where you know all charges before you leave the port.One engine had been out for a minimum of two cruises before ours ,and is still out on the cruise they are on now,severely affecting the stabilizers.many people were seasick ,the customer service blamed it on rough seas ,I have sailed for many years ,I know rough seas. We didn’t have any. This boat should have been flat as solid ground. But listening to people at meals and how I’ll they were spoke volumes.i would never recommend this cruise line. My understanding is they have a new CEO. he needs to take this ship and see if it is acceptable to him.Sheila Carroll Read Less
Sail Date February 2020
From start to finish, this cruise was so much fun! Check-in was a breeze. Our luggage was delivered quickly. We went right to dinner. There was top-notch entertainment every night. If you were bored, it was your own fault. There is so much ... Read More
From start to finish, this cruise was so much fun! Check-in was a breeze. Our luggage was delivered quickly. We went right to dinner. There was top-notch entertainment every night. If you were bored, it was your own fault. There is so much to do in this ship. The Crown Grill steakhouse was fabulous. The filet mignon, New York Strip steaks and Porterhouse steaks were the best we've ever had. All the food was delicious everywhere on the ship. The staff was super friendly and aimed to please. The entertainment was terrific! There are different shows every night of Broadway quality. The comedian was hysterical and gave a clean show. I had to buy his DVD. Lotus Spa and and it's Enclave were phenomenal. We had so much fun! I wish we could have stayed another week. They couldn't do enough to make us happy. I can't wait to cruise with Princess again. Read Less
Sail Date February 2020
We wanted to get out of the cold so we booked the Crown Princess to the Caribbean. Our first sign that things weren't going well was that no one could sign onto the Medallion.net to get the internet and free wi-fi that was advertised. ... Read More
We wanted to get out of the cold so we booked the Crown Princess to the Caribbean. Our first sign that things weren't going well was that no one could sign onto the Medallion.net to get the internet and free wi-fi that was advertised. After an hour and a half wait and one cruise member helping, we finally got it. Before I go any further, let me say this was our 24th cruise. Our room had NO ventilation. It took until the evening of the next day to get service, even though our wonderful cabin steward, Weny, called right away. Weny, by the way, was the best thing about our cruise. A second sign we were in trouble was that they very insistently wanted us to share a table. Princess offers Anytime dining, and you are not supposed to have to share tables. Well, the whole thing is a joke. We were seated at a long upholstered table and our table had about 12 inches between each of the other tables. We were "sharing" anyway... no matter what they advertise. Then, came the food! I watched as several people sent back there food. A woman sitting next to us, asked what she was served and she was told it was what she ordered. She shook her head, tasted it, and said "no it is not, take it back." This went on through the whole cruise. My husband ordered the beef wellington one night a got a piece of beef 3 x 2 inches long. They had 2 choices for desserts; beside ice cream, and a sugar free one. Everything tasted the same. If you didn't go to dinner at 5 pm and wanted to sit by yourself, you couldn't get a table. Our last night, we went down at 5:30, the receptionist at the dining room told us that "It could be half hour, whole hour, or more" with a very snide look on her face. We went somewhere else to eat. She called us at 7 pm. to say our table was ready. Nothing that Princess advertises comes to fruition. I realize that many of the cruise employees don't speak fluent English but every cruise we have been on they have at least been able to understand what we were asking. On 4 different occasions I asked specific questions about specific things going on during the cruise. Each time I got the wrong answer. How do I know, because I wound up going to Guest Services to get the "correct" answer. One morning we were taking our breakfast outside. The automatic door closed on my husband as he was walking through it causing his hot coffee and breakfast to spill all over him. A staff member yelled at him and said he had to be more careful. My husband responded with, " I thought these were automatic doors", "No, no, they are not" said the staff member. To which my husband said the same thing, and, again, they employee said "they are not automatic doors." I finally got up and pointed to what was printed on the doors, themselves which was Automatic Doors. I told him what it said and he turned and walked away. Every other night, they included a sheet in our dinner menu to get us to order something from a restaurant you had to pay for. Shore excursions....This was the most disorganized set up I have every seen. You were supposed to "show up" on the pier for your individual excursion. Except, everyone else did too. You had to walk through the crowd trying to find out where your line was. It was funny because everywhere you went; sitting areas, outside elevators...speaking of elevators, half of them didn't work. People were complaining about the same things I am writing about now. Everyone kept saying, "I'm so glad you said something because I thought it was just me." The best places to eat were the Salty Dog and the Pizza by the pool. The piazza had some nice salads and paninis but there was hardly anything between the bread. Another problem was the PA system. You could never hear what they were saying....ever! Now, for the good parts: Weny, our cabin steward was great. And we made sure he knew we appreciated him. The first night's show was fabulous. The Princess singers, dancers, and orchestra were great. They did a Motown show that was super. And my hat's off to Sergi...he was great entertainer. This was our 4th Princess cruise. Would we do it again? NEVER! Read Less
Sail Date January 2020
i took this cruise because i always wanted to go to the southern caribbean. i have cruised princess many times however this ship was the worst. the buffet food was horrible , the ship is rusting,the furniture is scratched and broken. i ... Read More
i took this cruise because i always wanted to go to the southern caribbean. i have cruised princess many times however this ship was the worst. the buffet food was horrible , the ship is rusting,the furniture is scratched and broken. i would never recommend this ship to anyone and wish i know the condition before i booked it. the islands are beautiful, the weather was great. Oh i forgot to tell you the entertainment was the worst i have seen on any princess cruises and the theater was old, seats smelled, and room smelled. we go on princess because the entertainment is always out of this world but not on this ship. the cabin was good, beds new and great the best pillows. i would go to the southern caribbean again but not on the Crown Princess. Wait until the Sky Princess does the southern again . have great cruises Read Less
Sail Date January 2020
Got invited to uncle's 75th birthday. Food was hit and miss. Buffet was repetitious. Recycling most of the food. I know because I'm a cook. Service was excellent by hardworking maybe underpaid crews. Wifi was too expensive, so ... Read More
Got invited to uncle's 75th birthday. Food was hit and miss. Buffet was repetitious. Recycling most of the food. I know because I'm a cook. Service was excellent by hardworking maybe underpaid crews. Wifi was too expensive, so was pop, alcohol, more like highway robbery. Coffee and teas were free at breakfast time, other times you have to pay. On our beach excursions we were served hotdogs and hamburgers and boiled ribs slathered with store bought sauce! We expected at least grilled fish and fresh fruit but instead garbage food. Not what we paid for. Dining was okey, great service. Cabin was a bit outdated, entertainment was good, staffs were good but no one was there to help us get to our room on our first day and tell us which restaurants are free. Feels like you have to pay for everything. After our cruise we were emailed free stuffs like free wifi, gratuity, pop, alcohol and so on on our next cruise, what the hell? Why didn't they offer us on our cruise? We spent a lot of money on plane tickets and hotel and food .. all we got is $25 on board credit! Not enough. We came to this cruise expecting class, but instead overpriced and overhyped. I wouldn't recommend this ship to anyone. All inclusive is better. What a total waste of money!!!! Read Less
Sail Date January 2020
We booked this cruise as part of our community cruise. Expected to have many beach days, had only one! Having seen Princess Cay yet after cruising with Princess once before. One excursion badly deccribed and hated. Missed two stops that ... Read More
We booked this cruise as part of our community cruise. Expected to have many beach days, had only one! Having seen Princess Cay yet after cruising with Princess once before. One excursion badly deccribed and hated. Missed two stops that we had beach days schedule. Not enough seating for number of passengers on ship. Gave up many days trying to find a seat and went to cabin and sat on balcony. Never spent so much time in cabin before. Food tasteless and cold. Shows were poorly put together. Nevr have I seen so many unhappy people on a ship this unhappy and as result rude. My wife and I always said that we were sad a cruise was coming to an end, not this cruise, we couldn't wait to get off of this ship. Maintenence very, very poor. I would never go on another Princess cuise again, So the 35% discound for a following cruise they forget they ever gave to us. Read Less
Sail Date January 2020
I was trying to go to places I have not been like St. Kitts and Antigua. Which we never got go see! I have been on over 29 cruises with many different cruise lines. This was my WORST Cruise so far. From the Diesel Generators breaking ... Read More
I was trying to go to places I have not been like St. Kitts and Antigua. Which we never got go see! I have been on over 29 cruises with many different cruise lines. This was my WORST Cruise so far. From the Diesel Generators breaking down( Maneuverability and traveling very slow) to be without Power or basic Power in our room for about 4 hours in port ( St. Lucia) with a cabin friend in a wheelchair was not fun. We also had very bad weather out at sea. We had more sea days then I ever wanted. I did like their Medallion it was quickest I have ever been on and off a boat with a person in a wheelchair. Food was not that great had to send back my meals a few times due to temperature, heavy seasoning and taste. They had also tried to pass off leftovers from the night before(pot roast) to new dish. Pot Pie with Steam vegetable on the side with no seasoning. Not a good taste! Casino was good! Very Smokey in none smoking area! Took a Steel Drum Class with Mr. Wilson. Very Fun! Very enjoyable. It took 72 hours to get our Laundry back from Cleaning. Entertainment was good. Very Funny Comedians. You know you have a bad cruise when you receive a letter form the Captain of the ship at Sea Day with a gesture of concern to receive a Future Cruise Credit to 35% of the base cruise fare paid. Not good! I was told by another guest. He did this so you could book another cruise before getting off the cruise. I did not like this Gesture! Princess needs to due a lot better! Read Less
Sail Date January 2020
Friends told us Princess was a good cruise line so we were excited to try it! What a HUGE disappointment! The ship has broken engines so didn’t stop in 3 of our 6 ports! The staff was rude, food & entertainment quality were very ... Read More
Friends told us Princess was a good cruise line so we were excited to try it! What a HUGE disappointment! The ship has broken engines so didn’t stop in 3 of our 6 ports! The staff was rude, food & entertainment quality were very poor. Our dining room waitress acted like we were bothering her & ignored us when we asked questions about the menu. She even told us she could give us a tablecloth when we mentioned that the air conditioning was cold in the dining room! We had a poor experience with the new Medallions. It took us 4 trips to guest services to get our room keys resolved! Be careful of the falling elevators and the lighting fixtures that fall from the ceiling near the cafe. The Crown should be named the Clown! The ship is in disrepair all over & not clean! Even with the 35 % offer they gave everyone, We will not be going on another Princess cruise. Read Less
Sail Date January 2020
I choose this cruise because of the Princess reputation. But in the end I was highly disappointed both in the food which was a major turnoff their menu. New Years eve is a very special time, and they had no balloons or confit falling ... Read More
I choose this cruise because of the Princess reputation. But in the end I was highly disappointed both in the food which was a major turnoff their menu. New Years eve is a very special time, and they had no balloons or confit falling like the picture you see. This never happened. The entertainment was just okay for new years, I've seen a heck of a lot better. The restaurant seating was a disaster on New Years Eve, they should be ashamed of themselves on how they handled this not only on New Years Eve but throughout the entire cruise. The galleria on this ship sucks, very small and the shops are not worth shopping it, selling garbage jewelry and lousy clothes. I thought Princess cruise was well known for their food, at best their food was average, their dinner menu was terrible. I was very disappointed, to say the least. I thought Princess cruise exhibited a very cheap and frugal type of experience. Read Less
Sail Date December 2019
What can I say about our holiday cruise on the Sky Princess on December 28th? Well let’s start with the positives 1. Sky Princess is a beautiful new ship 2. Static the band was great every time they performed and kept everyone ... Read More
What can I say about our holiday cruise on the Sky Princess on December 28th? Well let’s start with the positives 1. Sky Princess is a beautiful new ship 2. Static the band was great every time they performed and kept everyone dancing New Year’s Eve and other evenings 3. Our room steward was one of the best we have had over our years of cruising 4. Our assistant waiter was flawless and should be a head waiter he went over and above every time. 5. Embarkation and disembarkation was very efficient. Unfortunately for us the negatives out way the positives. First let me start with saying that our family and the friends that we travel with have been on multiple cruises over the years, Disney, Celebrity, Royal, in fact we actually got married on the Grand Princess so we know what to expect when we cruise. Sadly the Sky Princess was such a disappointment and did not even get close to meeting our expectations. 1. Service Levels: Better yet lack thereof – Our dinners took no less than 2.5 to 3 hours to complete. Not that we were in a hurry but seriously we weren’t finishing our dinners until 10:30 to 11:00 at night. This was in both the Soleil dining room with a late traditional dining seating time and also in the specialty dining restaurants. In Sabatini’s our waitress was run off of her feet for the number of tables she was working and she apologized for how long we had to wait, did I mention this was our 20th anniversary dinner, she did her best to make it special and we thanked her for all her efforts, but shame on you Princess for not providing the support to your staff. Another example, Crown Grill again we had a reservation, got seated and then waited for an hour for someone to even come and take our drink order, again our waiter had no support, was working multiple large tables and running around off his feet to serve his customers as best as he could. Again not his fault, this in on you Princess. 2. Dietary needs: Based on this experience we have ZERO confidence in the ability of Princess to manage any dietary needs which with our group of 8 we have members that live with severe Nut Allergies and Celiac disease which requires, nut fee and gluten free options at every meal. Did I mention that we’ve cruised as a group before and have never had the issues that we had on Princess, we did all the right things, through our bookings notified Princess of our restrictions, ordered meals the night before so that the chefs were prepared and yet then just couldn’t get it right in the Soleil dining room. They were so incompetent that when we finally had enough and called over the head Maitre d' and his assistant the head Maitre’d had the nerve to say and I quote “you can’t expect us to accommodate every food sensitivity that is out there” Yes we can and yes you should….that was it for us NEVER again Princess. 3. Lotus Spa: We booked the revitalization hydro therapy package for two for the week and so did half the ship. So when it came to using the spa it was either overcrowded, sensory showers or the sauna didn’t work, pick one. Clearly they didn’t keep track of how many people were in this tiny space nor did they clean it regularly, from towels and robes being all over the place, dropped on the floor because the bins were full or from a safety perspective, there must be a drainage issue since the floors didn’t just have a little water on them but full puddles just waiting for someone to wipe out. 4. Broken equipment: Every time we went into the Marketplace (food buffet) there was always an issue with the coffee machine or the ice machine. One or the other or both were always getting fixed. The breakdown of the ice machines was particularly annoying on shore days when you wanted to fill up your water bottles with ice. 5. Medallion: I’m all for technology but there is no way I’m putting mine or my families passport and photo identification into an app. Which you don’t need to do by the way. You are just waiting for identity theft to happen. Having said that, while I appreciate some of the features of the Medallion options what it doesn’t provide or guarantee is your privacy, every cabin has each occupants full name listed first and last which don’t think is necessary or safe, as a mother of two older teen girls who had their own cabin anybody going by their room with this system now knows their full names. Princess if you need to identify the occupants in the cabins stick to A. Smith instead of putting full names for all to see. As well if you have the app everything is available, for the sake of “conservation” there should be an option to opt out of receiving the paper Princess Patter every day. Ours went straight into the garbage. There is more but I think you get the point. We were really looking forward to this cruise and were very disappointed and with the arrogance in incompetence that we experienced related to our dietary needs it is safe to say we will NEVER cruise with Princess again. Hope this helps. Read Less
Sail Date December 2019
We have cruised several times and usually go Norwegian. We are a couple in our 40s, with 18 yo and 11 yo sons. We love NCL for the food and all the activities they have on board. We decided to try out Princess because we loved the 10 day ... Read More
We have cruised several times and usually go Norwegian. We are a couple in our 40s, with 18 yo and 11 yo sons. We love NCL for the food and all the activities they have on board. We decided to try out Princess because we loved the 10 day holiday itinerary of this cruise. I knew it was a bit of an older demographic, but honestly said to myself "how bad can it be?" We travel a lot and always are able to make the best of any situation so I thought we could do without some of the amenities that other ships offer since we would be at port most days anyways... We just got home yesterday and I can say confidently that we will NEVER go Princess again. I have a whole list of issues with this cruise line, but to summarize: 1. Food was not good. We are used to knock-your-socks-off food with lots of dining options, specialty restaurants, etc... The buffet food was better than main dining room on most days. But the buffet was random, small and not great. For example... here is what the lineup was on one day for lunch and in this order: Black beans, indian butter chicken, steamed cauliflower, grilled zucchini, mashed potatoes, crock pot stew, creamed corn, steamed fish of some sort.... there were a few more items, but you get the idea... I wish they would have done something that made sense- a day of Indian, for example, with 3-5 Indian dishes followed by the mashed potatoes and regular American food options. Or how about a day of Chinese food, Mexican food, etc? It was like they pulled out whatever was in the fridge closest to them, warmed it up and slapped it down on the buffet line. Weirdest thing ever. And the buffet was TINY. My 11 year old lived off of grilled Hamburgers from the poolside grill for 10 days. The breakfast buffet was worse. The most watery scrambled eggs you've ever seen- reminded us of the free breakfast you would get at a Holiday Inn. No omelet station unless you found a crew member and specially requested it. Then it took 15-20 min to make (they prepared it in the back). Microwave bacon. Yuck. I ended up eating an English muffin with mystery jelly (it was never labeled on what flavor it was) and a bruised banana most days. They also only had two specialty dining restaurants and it was impossible to book a rez once on board. I luckily booked one night of specialty in advance, but once we were on board and realized the regular dining was not very good, we wanted to book more nights of specialty but couldn't. Oh and once on board, they advertised a one-night-only Crab Shack night (Which was extra $$ but we were willing to pay just to have something GOOD) but only had enough slots for about 30 reservations so they were booked by the time we called to get a reservation. Really crappy planning, in my opinion. 2. We were bored out of our minds. No water slides, no rock climbing wall, no ropes course, etc... we knew this cruise line catered to an older crowd and that these amenities were not on the boat, to be fair. However, I expected they would have some of the normal staples at least: Pool table, mini bowling alley, miniature golf, kids arcade, etc... Nope! They had a tiny golf putting green, but it is NOT a mini golf course. And the basketball court we were looking forward to was like a quarter court. Smallest one we have ever seen! And there was no dueling piano bar or any sort of entertainment like that. The comedian they had was mediocre. The best act they had was the vocal impressionist singer they had on one night. I've never seen more people sitting around a cruise playing board games and cards. It seems that everyone was bored! And we have never done more Bingo or did more trivia- we had to just to keep ourselves from dying of boredom. Also watched more movies on this cruise than ever before in my life. I don't think we have ever watched a movie on a cruise ship, actually. 3. They had a generator problem on the ship on the cruise prior to ours, so they couldn't go full speed and canceled one of our port days. So yes- we had to spend ANOTHER day on the dang ship with the same lame food and dying of boredom. They also trimmed time off of our St Thomas port, which interfered with our plans for that day. 4. They were an hour late into one our ports and the shore excursion we booked through Princess on Grand Turk sucked. It was a true cattle call type of experience. We usually book our excursions outside of the cruise lines and this was a good reminder of why. **The one positive thing about Princess is the service is really good. All of the staff we encountered were helpful, friendly and worked very hard. We do think in that respect, the service on Princess is a bit above the rest we have previously sailed on. Perhaps we have been spoiled by previous cruises or perhaps we just aren't the right demographic for this cruise line, but either way... we won't be back. We talked to other people our age on the ship and it seemed to be the same consensus. I felt bad for the families with children younger than ours- they were having a hard time it seemed. I just called and canceled the Alaska cruise we had for the 2020 summer that I booked a year ago. I am relieved! Never again! Read Less
Sail Date December 2019
We chose Princess Cruises under the impression that Princess Cruises is one of the higher ranked / higher quality cruise lines compared to several others that we had taken prior (MSC, Norwegian, Costa, Aida). We also loved the itinerary ... Read More
We chose Princess Cruises under the impression that Princess Cruises is one of the higher ranked / higher quality cruise lines compared to several others that we had taken prior (MSC, Norwegian, Costa, Aida). We also loved the itinerary for the "Jewels of the Caribbean with 6 stop overs). Our high hoes were shattered early during the emergency drill, when the captain announced that due to prior and ongoing trouble with one generator, the Crown Princess would not stop over in Grenada at all, and would leave St Thomas 2 hours earlier than planned. As a "reward" for this inconvenience we received a meager $100 credit per person, which given the overall costs of our cruise being close to $9,000 for two, seems a smack in the face. To make things worst, the Crown Princess arrived late on her last stop in Turks and Caicos and the early booked tour via Princess Cruises (no surprise here ) had already left without us. Only after long debates with the excursion team did we receive a refund, without any additional discounts or consideration for our inconvenience. We basically were forced to spend the time at the over crowed beach near the ships dock. We had also booked the all cruises access pass for the Thermal area and initially we were told that the Spa Pool was exclusively for Spa guests. We found out the hard way on the first day that this was not the case and anyone could enter the area. There was no such exclusivity. Upon our complaints they changed their statement and said it would only be reserved for adults, but not just Spa members. Anytime diners frequently had a wait a the formal dining restaurants and tables for two were literally never available. Even with reservation attempts they were always booked out very early. The food in the buffet restaurants was tasteless and without any culinary highlights. Even soups were watery. In contrast the food in Sabatini's and Steak House was great, but then of course you pay for it. We thought that Princess Cruise would offer at least such higher quality food in the "free" restaurants, but no such luck. For us the cruise was a major disappointment overall after our high hopes for Princess Quality, and as we are frequent cruisers we will spend our future money elsewhere. I am sure none of the well paid executives in charge of Princess will take a note. Read Less
Sail Date December 2019
Terrible food. Poorly scheduled entertainment times.This cruise they eliminated a port so we had an additional day at sea and two other ports had reduced time there. Very disappointed and will not cruise Princess again anytime soon. The ... Read More
Terrible food. Poorly scheduled entertainment times.This cruise they eliminated a port so we had an additional day at sea and two other ports had reduced time there. Very disappointed and will not cruise Princess again anytime soon. The casino should have had more tables open while at sea since we had additional unexpected time sailing.The staff was nice...no complaint with them. Food variety as well as quality was terrible.The lido dining area closed at 11 pm so any food was by room service which took a while and came up cold. We had a set dining time at 7p. Things like trivia or other fun "game type" participating activities seemed to be scheduled during our dining time. Some of the more popular activities should have been done in larger venues/lounges. Our balcony room was nice but on both Princess cruises we have taken the bathrooms are extremely small. Showers leave barely any room to turn around in without flooding bathroom. Read Less
Sail Date December 2019
Princess cruise could not provide a worse experience ever. As soon as we departure from Fort Lauderdale, the caption announced we wouldn't stop in Grenada, one of the ports was scheduled. The crew members were completely disorganized, ... Read More
Princess cruise could not provide a worse experience ever. As soon as we departure from Fort Lauderdale, the caption announced we wouldn't stop in Grenada, one of the ports was scheduled. The crew members were completely disorganized, there were no crew member providing instruction or organizing all the lines to get in or get out of the ship. Every single stop was a mess!! They arrived 2h late in Turks and Caicos without any excuse and the cruise ship didn't compensate us staying a little longer in the island. Because they didn't stop in Grenada and they arrived late in Turks and Caicos, I missed the excursions I'd paid and I lost my money. When I complained about this problems in the service desk, I got the answer from the crew member that they couldn't do anything and it was my problem because I didn't purchase the excursions with the cruise company. They also tried to push me to purchase excursions for the next islands. In the last day, we realized the crew members were getting the luggages in front of the cabins and they were taking many pieces together with a small cart. I also realized the crew members were dropping many pieces of luggages many times when they were taking it. So, when we arrived at the final destination in Fort Lauderdale, we realized our luggage was completely destroyed. We did a damage report in the port and sent it to the cruise company. It's been almost 2 weeks I arrived and I didn't receive a single answer about the cruise company. Thank Princess Cruise!!! You destroyed my wife's birthday, my vacation trip and also my luggage!!! Stay away from this cruise company, they don't care about the passengers!!!!!! Read Less
Sail Date December 2019
First of all I want to say that my husband and I are Elite on Princess and have been Elite for about seven years. We were also on Royal Princess for 49 days in February and March 2019. That being said, we were excited to sail on the brand ... Read More
First of all I want to say that my husband and I are Elite on Princess and have been Elite for about seven years. We were also on Royal Princess for 49 days in February and March 2019. That being said, we were excited to sail on the brand new Sky Princess and were shocked and dismayed at the incredible decline in service and food quality in just nine months. Over the years each time we boarded for a new cruise, this feature or that was cheapened, vanished, or became an upcharge. I must admit also, this was the first cruise that we didn’t buy any future cruise certificates. Cabin - We had a forward mini suite on Deck 12. We were not offered our welcoming glass of champagne that all suite passengers are supposed to get on either the first seven days or the second seven days. Bars of soap are no longer available. The Elite toiletries bag was not provided. I asked for it and was told the gold bag was no longer available. No more hair conditioner, no more tubes of lotion. My room Stewart handed me a nail file, a linen freshener, a shower cap, and a tube of chapstick. He said they put it on a towel now. We had already been aboard for two days. It took two days to get our bathrobes and Elite cocktail guides. The lights behind the sofa were constantly not working. Maintenance got them both working for about two days, then back to only one light again. There are two TVs in a mini suite. If you are sitting on the sofa and attempt to turn on one TV, they both come on. To turn off the second TV you must take the remote to within one inch of the TV then you can turn it off without turning the other TV off. It was aggravating. Non skid bathtub mats were also no longer available. Food Sabatini’s- There is a new menu so we thought we would give it a try. Big mistake! The upcharge is now $25. We expected better than what the buffet served. First, menu descriptions do not match what you actually receive. The bread is the same as every other dining venue. The appetizer was not as described. We got some kind of pastry puff instead of the wheat loaf. The fried zucchini while tasty, was three McDonald’s French Fries size pieces with two strings of yellow squash. They came with a slice of very stale bread with a glob of cheese melted on it. Just plain nasty. Next came the pasta course. I got the trio. They came in small baking dishes. What I actually got was the exact same lasagna paste served in the buffet, what was called chicken parm but turned out to be cubed chicken, half of which was breaded in a tomato soup sauce with a few salad croutons, a leaf of spinach, and a sprinkle of cheese. The third pasta was a rigatoni with pasty Alfredo sauce and mushrooms. I choked down the Alfredo pasta and pushed the rest away. At this point I began to complain how awful it was. Next course was fried sole. The fish was very fishy and tasted very old to the point of being spoiled. Needless to say I pushed it away. Hubby had seafood linguine that had no linguine! What he got was thin spaghetti with two shrimp and two clams in olive oil. Next he ordered the veal. He got two paper thin slices with a leaf of spinach in between, covered in brown gravy and mushrooms. The veal and the spinach were the same size. At this point, we again said how awful the food was. We got up to walk out. We asked where to pay but we were not charged. We then ended up getting a hot dog. World Market Place - Is the Horizon court with a new name and worse food and service. Food is a matter of taste so I will speak to quality and preparation. All over the ship passengers were talking about how horrible the food was. I got mashed potatoes with with hard cubes of nearly raw potatoes. I later saw mashed potatoes nearly brown from reheating so many times. Cheap cuts of beef brisket were served nearly every day. All food looked warmed over and most vegetables were previously frozen. Before our first seven days, the ship ran out of lettuce. We saw lots of people eating salads. Soups were mainly broth based with not much of anything in them. I noticed one woman who got rice in the buffet and vegetables and broth in the bistro. The day after formal night the buffet had a lobster dish with the tails cut into 3-4 pieces shells and all covered in a red sauce. Looked nasty to me. Food on the buffet was never hot. By the time you got to your seat it was tepid at best. Horizon Bistro - We got many meals here. You can make your own sandwiches, salads, tacos, or nachos. It was always crowded. Layout of the taco bar is backwards and you have to move back and forth to get meat and vegetables on your tortillas but it was edible. International Cafe - sandwiches and salads were edible. We ate breakfast there most every day. The panini press is gone but a new type of oven replaced it. It seemed to do a good job without ruining anything. Salads are now served in jars, about 2/3 cup per jar. Condiments are gone. You have to ask for ketchup to be put on your plate. At the coffee bar, sugar packets and coffee stirrers are gone. The biggest complaint is the muffins would be served no matter how stale and hard they were. If you really paid attention you could avoid this by remembering the muffin assortment from previous days. Salty Dog Grill - Real hit or miss. Real American cheese on cheese burgers was replaced with American Singles in plastic. It was hot on the deck and the grill cooks has issues getting the plastic off the fake cheese and the fake cheese stuck to their gloves. No cheeseburgers for us. The tacos at the grill were disgusting. Prefilled tacos were reheated on the grill. Soggy where the filling was and hard elsewhere. One bite and they went into the trash. Grilled chicken sandwiches were very thin. You really needed to order two and take the filling out of one of them, to get close to what we used to get. Hot dogs were just placed on the grill now. They were edible. French Fries were edible if you got them fresh cooked. Slice Pizza- The Lido deck pizza was very greasy. Lots of people were eating it. Not sure how they did it. Alfredo’s Pizza - We ate multiple meals here. The food was hot. Menu descriptions did not always match what you were served but, everything that was served was all right. MDR - we never ate there. We also heard the food was poor from other passengers. Entertainment - We went to one magic show that was just OK. We attended two movies in the Vista Lounge and two MUTS. There were lots of football games for football fans. Embark/ Debark- we were held up in the cruise terminal for about 2.5 hours because VIPs were aboard having a naming ceremony. Debark was a breeze. Internet - worked great when it worked. It frequently went out and took in room movies with it. Ocean Medallion- Personally, I don’t like carrying around a tracking device. It opened my stateroom door and recorded my transactions just like my key card used to do. I don’t see any value added to using it. Read Less
Sail Date December 2019
Ok first time ever on a cruise ship and choose this ship due to being new and the reviews I have seen. I had noticed a few low scores and people saying they are working out the kinks. Here is my review and I made sure to ask other gusts ... Read More
Ok first time ever on a cruise ship and choose this ship due to being new and the reviews I have seen. I had noticed a few low scores and people saying they are working out the kinks. Here is my review and I made sure to ask other gusts some on their 30th cruise. First. I paid way to much for this cruise nearly 3800 for a dlx R 106 room class 1_. Food cold poor choices and no flavor no seasoning. Zero. Please know we only ate at the buffet. My wife and I want to wear shorts and T-shirt’s. So we did not go to formal dining 2- staff. All seem confused and could not answer simple questions 3. A hot tea on the ship costs you extra money. A cup of hot water and a tea bag for 6.00 US dollars. Not a value in my mind 4. WiFi not working 60% of the time, medallion not working I could go on but you get the picture If I could give a negative 1. I would! The ship is new and the rooms were nice, but for 3800 not including airfare. No value from a first time cruiser We also went to a resort on Honduras that was supposedly safe and recommended by the excursion desk. We were robbed and quickly had to leave, I am a retired law enforcement officer and my wife is a retired marine. My training and my size 6-1 230 of muscle and quick thinking saved our lives in a situation of a whole crew of thieves are working at the resort. I am in the process on detailing what happened to ship security. So in conclusion. Poor value, food mediocre at best! Read Less
Sail Date December 2019
We had been dedicated to the Princess Cruise line after a great experience with them. This 10-day, 3-port cruise was expected to be more of that same great experience. However, it was NOT! The food was horrible, the crew was in a bad ... Read More
We had been dedicated to the Princess Cruise line after a great experience with them. This 10-day, 3-port cruise was expected to be more of that same great experience. However, it was NOT! The food was horrible, the crew was in a bad mood/attitude and it showed. It was bad enough that we are probably going to cancel the cruise that we already had booked for 2020. Princess is no longer worthy of any attention. The low quality food extended to the formal dining room for dinner. They were unable to properly prepare any of the types of fish that they served (from one night to another). Terribly overcooked. Some nights we chose to skip it, due to the menu choices. Can you imagine Spaghetti being the featured special? Yes, that was their idea of fine dining. Princess cruise line has, in our view, dropped from Excellent, to Poor quality. They are no longer a good vacation option. Read Less
Sail Date October 2019
We chose the cruise due to hearing such great things about princess. There was absolutely nothing to do onboard besides shop... As two 30yr olds on our honeymoon it was completely boring on the days at sea. We found ourselves in our ... Read More
We chose the cruise due to hearing such great things about princess. There was absolutely nothing to do onboard besides shop... As two 30yr olds on our honeymoon it was completely boring on the days at sea. We found ourselves in our extremely warm cabin since the a/c didn’t seem to work. Even after complaining it still wasn’t fixed. Staff for the most part was great but doesn’t make up for the lack of things to do onboard. Food was excellent both in the dining room and in the buffet and restaurants. Entertainment was basically nonexistent unless you wanted to watch the same people play music all day or pay to play bingo. The ports were amazing. All of them were extremely beautiful. Although princess failed to offer many excursions that weren’t overpriced tours. Honestly very disappointed with princess and would definitely think twice before going on another princess cruise. Read Less
Sail Date October 2019
This was my 5th and probably final cruise on Princess. I chose it entirely for the ports (especially Dominica, Grenada, Bonaire and Aruba). The ship was a huge disappointment though. From the moment you walk in you can tell the staff ... Read More
This was my 5th and probably final cruise on Princess. I chose it entirely for the ports (especially Dominica, Grenada, Bonaire and Aruba). The ship was a huge disappointment though. From the moment you walk in you can tell the staff aren't very friendly and don't seem to like being there. Nobody smiles and hardly anyone says good morning or afternoon. Not one person called me by my name, not even our Cabin Steward after 10 days with him. Service in the restaurants was also horrible. One waitress in the buffet area gave me a stern lecture because I ordered a lemonade from two servers by mistake and she told me it was a long walk to the kitchen to get lemonade so next time I should just wait and not ask anyone else and waste her time. When we asked our waiter in the restaurant to bring us fresh rolls because ours were stale, he said "no problem" and just slid the half-used basket from the next table on to ours!! The food itself was also awful with stale bread and baked products and tasteless, weird menu and buffet items.I normally enjoy the casino, but on the Crown Princess, the dealers are so cold and unfriendly they made playing there a very unpleasant experience. Overall, I would strongly recommend you consider booking on another Princess ship, or maybe another cruise line. Princess is going way downhill for sure. At least the cabins were reasonably priced. They had to be to attract guests. Read Less
Sail Date October 2019
After doing research for 6 months, my best friend and I decided this was the trip we would celebrate our 50th birthdays and 38 years of friendship! What a nightmare! Our balcony didn't have air conditioning for 2 days! The ... Read More
After doing research for 6 months, my best friend and I decided this was the trip we would celebrate our 50th birthdays and 38 years of friendship! What a nightmare! Our balcony didn't have air conditioning for 2 days! The maintenance man came to our room 5 times in those 2 days with a stinky attitude! Finally after complaining to the customer service staff, they send another tech who replaced the entire a/c unit and did so with a smile. The room was old, carpets were stained, the towels had black stains in them, the mattress killed my back. Old school furniture, the only thing we enjoyed was the big screen TV! The customer experience manager was a joke!! He gave an excuse for everything, he said the staff on board were not changed out, they didnt know the layout of the ship, they were overworked and tired. I'm sorry, I work in an industry where customer service is everything and if I provided poor service like we were provided, my customers would go elsewhere! The CE manager comp'd our specialty restaurant, Sabatini's and promised to follow up with us, he never did! We go for dinner at Sabatini's and the Matre'd gave us the most discriminating look, he walked us half way to our table and pushed us on the waiter, meantime, he walked everyone else to their tables and put their napkins on their laps. The food at Sabatini's was blah, the food in the main dining rooms was disgusting! I finally told the waiter just bring me bread! The food served in the buffet was better than the food in the dining room. Dinner at the Crown Grill was good, however, they charge $10 for a rubbery lobster! The casino assistant manager was a rude jerk! While playing the slots you scan your medallion and accrue points, how am I supposed to know the medallion times out while in a bonus round. This guy comes over and talked down to me, says "oh its a known issue, don't you know?" I got upset and cussed him out and said I DONT WORK HERE, I DONT KNOW! The activities on board were horrible, the live shows were horrendous! There was a disco show, yes disco is dead, but they really killed it. The voice at sea was good, probably the best thing to do as everything else sucked! You heard the Cruise Director, but never really saw her. I knew after reading reviews that Princess caters to the older crowd, and we were okay with that, but holy smokes!! There was also a group celebrating Pride, but these guys were too much! I chose deck 14 to enjoy the pool on that deck and these guys were doing some unspeakable activities in that pool. Needless to say, i wasnt getting in and contracting whatever was in that water! This was my first cruise with Princess and we won't be back! So disappointed to wait 10 months and 2 weeks for what we thought would be the vacation of all vacations! We paid a lot for this trip to make memories for a lifetime, unfortunately the memories were not good. The day we disembarked we received surveys regarding our trip, it took me 2 hours to complete it and wrote a letter to the President of Princess Cruises, I have not heard from anyone regarding our experience. Guess Princess doesn't care, that's okay, I'll go elsewhere. Some positives, all the islands were beautiful, The Sea Queen and Jessie were awesome! Read Less
Sail Date October 2019
I initially chose this cruise because of its itinerary. Unfortunately though the stops are very appealing, be sure to check the amount of time spent in each port; I found that some of the best ports only had a five hour dock. Also, this ... Read More
I initially chose this cruise because of its itinerary. Unfortunately though the stops are very appealing, be sure to check the amount of time spent in each port; I found that some of the best ports only had a five hour dock. Also, this ship never disembarked on time along with the fact the majority of its guests are 70+ years of age and have assistive devices (even longer wait times and disembarkation times). Ship itself is average- nothing fancy, nothing extravagant. We spent the first 3 nights of our stay in a HOT cabin due to "AC issues". The dining for us was a huge disappointment. This ship happens have the smallest buffet area I have ever seen that served leftovers from previous days. The food is bland and lacks presentation. It would appear as though we're being served slop. My son and I had to rely on the Salty dog and Slice pizza to enjoy any meal. The ship was filled with individuals that have gotten free rooms (because they gamble in the casino) so they come across as ungrateful/bored/miserable people. My son hated this trip and told me he refuses to cruise again. I was robbed in Bonaire during an excursion. When I got back on the ship after spending my time in the police department filing a report, I needed to contact my bank. USAA was called for me however they needed to verify me with a text message or email. The ship refused to give me internet access for the moment to verify my account NOR did they ask me if we were alright! I was told we could purchase internet for the day rate of $20. At this point I felt Princess didn't deserve any more of my money so we stopped at a Starbucks on the next island. I will cruise with others again, but Princess is a HUGE disappointment. Read Less
Sail Date October 2019
This is my 7th Cruise, 2nd time with Princess who I did rate my favourite. However, not anymore. This cruise has been my worst experience ever. Very embarrassing when we have brought our friends with us and it’s there first cruise! ... Read More
This is my 7th Cruise, 2nd time with Princess who I did rate my favourite. However, not anymore. This cruise has been my worst experience ever. Very embarrassing when we have brought our friends with us and it’s there first cruise! The food in the main restaurant Bottecelli is absolutely disgusting. The presentation is the lowest I’ve ever seen. There seems to be a selection of 2-3 soups on the starter menu every night. This is a choice out of 5-6 starter choices so this leaves you with practically no choice. My friend ordered the chicken pie it was presented in a pot on a plate, no veg nothing just pastry over what you can only describe as a bowl of soup! There is a steward operating the pool bar on 16th deck by the smoking area who refused us straws for our cocktails said it was management/company policy that straws were only allowed with blended drinks! Very rude argumentative Asian guy. The ports apart from St Thomas have been very poor. We docked in Dominica and expected some nice shops but instead we had a run down shanty town with nothing to do and this was our longest stop. Today in Grenada it’s a Sunday and all is closed up. What a waste of time! A very poor cruise iTunes U and shockingly disgusting tough badly presented food! Read Less
Sail Date October 2019
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