We have been on 70+ cruises including about 30 on Princess. We the sister ship of the Caribbean Princess and they are NOT alike. Started with over an hour wait while they found a wheelchair for our EXPRESS boarding. The handler did not know how to handle a wheelchair safely and left us in the Lobby and went on his break. The cabin in the same area we had on the Caribbean Princess was very ...
Find another ship or cruise line. This was miserable.
First let’s say the disembark time was over an hour late, which in turn caused the load times to be pushed back. When you have 4K plus people waiting, it gets a little crazy. Next, let’s start with food. The food is TERRIBLE. For the formal night, minced lobster ravioli in a chicken broth. What?!?! The steak is almost inedible. We walked ...
Passengers were kept lined up outside the entrance. Loyalty Program Protocols were ignored at the time of embarking and by Guest Services. Ports staff were very rude, as they attempt to keep people in line while blocking people who claimed to have special privileges based on Loyalty Program of the Cruise Line. Guest Services staff, seems to be unable to deal with issues related to Loyalty Program ...
My husband and I have traveled on several cruise ships and we went on our first Norwegian Cruise last week (The breakaway). We were looking forward to our vacation but ended up very disappointed.
From the first day we experienced terrible customer service. The bartenders we so unfriendly at several of the bars we had visited that we decided to just not go. One of the gentleman even made a ...
We are return cruisers with NCL but this past cruise may be our last with them. The Getaway is a beautiful ship. The decor is elegant without some of the gaudy features some cruislines have. The ship is way too big. Too many guests and not nearly enough staff. The venues are too small for even a small percentage of the guests to attend. Very few after dinner shows. No nightly comedy. Syd Norman's ...
My wife and I have cruised several times, Caribbean, Alaska California coastal, Panama Canal etc. We have always had a wonderful time, This cruise was an unfortunate disappointment. We were booked into a handicapped room at the bow (front) of the ship. We noticed many passengers in the same area that utilized walkers, canes and even electric mobil scooters. Being that the only handicap we ...
BACKGROUND
I took a cruise on MSC Seaside in May 2019 and had a great time. The ship had a beautiful design, a welcoming ambiance, an energetic staff, and an abundance of outdoor space, all with a refreshingly international flare. I quickly booked a follow-up cruise on Meraviglia hoping for another unique experience. Unfortunately, this one fell flat for me.
This was my eighth cruise ...
We did this cruise as a company trip. It was my first cruise. I really expected more. The service was terrible except for one waitress named Nikki from the horizon pool bar! She was the best thing about the ship! Always smiling and happy to serve! But the rest of the crew was rude and seemed as if they hated their job. No one at the main bar by the stairs in the lobby would even look at me. I ...
Have cruised many times including Carnival, RC, Norwegian, Oceana, Princess. Why I will probably not ever do another Norwegian is because of the crowded areas for entertainment. You would have to stand if you wanted to take part in any entertainment other than the 2 shows in the main theater which required reservations. Too much space has been given to specialty restaurants as we saw lots of ...
My family invited me on this cruise. They love to take cruises to get away relax and explore. This was their first on Norwegian and invited me on my first cruise ever. I was so excited after reading reviews and hearing stories of other people. Getting on the ship was super crazy . It was so confusing and took quite a bit of time. Our room was not ready right away. When we got to our room it was ...