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Carnival Magic Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,404 Reviews

Loyalty Program Pandemonium (Embarking and Disembarking

Carnival Magic Cruise Review by cruiseniorey

5 people found this helpful
Trip Details
  • Sail Date: Nov 2019
  • Destination: the Eastern Caribbean
  • Cabin Type: Interior

Passengers were kept lined up outside the entrance. Loyalty Program Protocols were ignored at the time of embarking and by Guest Services. Ports staff were very rude, as they attempt to keep people in line while blocking people who claimed to have special privileges based on Loyalty Program of the Cruise Line. Guest Services staff, seems to be unable to deal with issues related to Loyalty Program protocols. They have four staff people (during rush time) for Blue, Red and Gold passengers; and only One Staff person to handle Platinum, Diamond and Rush to Fun (who are mostly inexperienced cruisers with lots of questions and problems. Holding that line for long period of times. Toilets malfunction in our stateroom for day one. Finally we had a flooded bathroom. Corridors were dirty. Food -same one-as in every ship. Salads were stales and moldy. Embarkation as disembarkation (it happened again) was a nightmare. Felt like corralled cattle by the elevators. Wonder why we continue to booked with them. Well, not every ship is the same. Just bad luck this time. Bazinga!


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Cabin Review

Interior

Toilet malfunctioned. Flooded bathroom on the 3rd day.


Port & Shore Excursion Reviews

Got to meet a lot of local people. It was a good experience.

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Grand Turk

Had a great day by the beach. Spent some time in the big pool.


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cruiseniorey
2 Reviews Written
5 Helpful Votes
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