We were beguiled by Riviera's marketing which extolled luxury and a 5 star experience. Our expectations were very high and we expected to be wowed by high quality, haut cuisine and exceptional food experiences. We expected luxury cabins with high quality toiletries, bathrobes and towels and linens. We expected service which put the customer at the heart of the concept. In short, after paying ...
Had wanted to go on Rhine for a few years. A busy and interesting river which is still very much a working river as well as
for leisure. There was only 100 passengers on board so it was not crowded. The Rhine Gorge was very nice with castles
and lovely houses and vines. The towns and cities were busy especially the Cathedrals. We mostly took a map from the ship and found our own way to the visit ...
our thoughts and experiences on a Riviera ceuise to the medieval towns , from Nuremberg to Mainz at the end of May
The ship was beautiful, cabin was very well equipped and comfortable .
Crew were very helpful and efficient
Food was adequate , would have like some german dishes especially asparagus which was in high season. Plates of hot food were often cold and the hot food was not ...
This was my first river cruise and a solos cruise with 64 singles, although some friends booked together. The boat was stunning and lower cabin was very comfortable and quiet. L'Ocitane toiletries, towelling robe and slippers, satellite tv and double bed to myself. Of course, no time spent in the cabin because fellow travellers and the rest of the ship is so inviting. Big windows, lovely lounge ...
We chose this cruise from Avignon because it ended up in Lyon where we have family we wanted to visit. The cruise overall was fair to good but could have been much better. From speaking with the staff, they have heard the concerns before but have not acted upon them.
Embarkation was poorly planned. We were to meet at Hotel Kyriad in Avignon for a 4:30 p.m. pick up - which is way too late. ...
This review endorses that of BJ149 regarding his July 2019 cruise on this ship and should be read in tandem. (We only wish we had read it before booking!).
We have enjoyed nearly sixty ocean cruises and three river cruises (this being our first with Riviera) and never before have we experienced such inefficiency, poor administration, lack of courtesy, mediocre food, poor service and overall ...
Our tour started in Basel on the Rhine. There are 2 exits at the airport, We and a dozen others unfortunately chose the French, exit and it took 45 minutes to track down our Swiss rep which apparently is a constant problem for Riviera guests at this airport and not emphasised enough in the guidance notes. Our river boat was superb. the cabins, facilities, food and staff faultless although ...
Travelled previously with riviera and been impressed with their reliability and service.
Ship was spotless loved our cabin on Diamond deck which had a fully retracting sliding window so you can watch the scenery glide past from the comfort of your own cabin. Plenty of storage space, cases fitted under the bed, there was a kettle for making tea, a Nespresso machine and a small fridge and safe. ...
Detailed review and long…….
JOINING
With our past experiences of joining cruises in Europe the most important factor was flying direct from our local airport (BHX) with no connections at other hubs. Rushing between gates at Frankfurt or Schiphol is not for us, and from many others we have met who have had horror stories of missed connections and lost luggage.
Our flight to Lyon was ...
We had high hopes of this cruise with previous experience of the company and fairly good reviews. The flight to Lyon was fine but had to wait nearly 30 minutes for one of our party in a wheelchair who seemed to have very little assistance which I was promised also but didn’t get. To get to the coach with was parked some 10 minutes walk away across roads up and down pavements hauling all your ...