We had high hopes of this cruise with previous experience of the company and fairly good reviews. The flight to Lyon was fine but had to wait nearly 30 minutes for one of our party in a wheelchair who seemed to have very little assistance which I was promised also but didn’t get. To get to the coach with was parked some 10 minutes walk away across roads up and down pavements hauling all your luggage was a mission for me with breathing difficulties. I was promised assistance but got none. Arrived at ship 1.5 hrs later.
The M S Lord Byron is a nice ship with reasonable sized cabins and nice bathrooms. We had booked the top deck.
Food was cold on Ist night and they didn’t have half of the wines available from their wine list. Said they had sold out on last trip. Didn’t bother to restock. Food improved during the week but still poor at times. Service was average due to inexperienced staff most of whom were training. Some bar staff didn’t know all the drinks and one didn’t know what soda water was.