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Lord Byron Review

-- / 5.0
Editor Rating
5 reviews

Lord Byron - River Rhone

Review for Lord Byron to Europe River
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FCPL
10+ Cruises • Age 70s

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Sail Date: Oct 2019
Cabin:

This review endorses that of BJ149 regarding his July 2019 cruise on this ship and should be read in tandem. (We only wish we had read it before booking!).

We have enjoyed nearly sixty ocean cruises and three river cruises (this being our first with Riviera) and never before have we experienced such inefficiency, poor administration, lack of courtesy, mediocre food, poor service and overall non-professionalism.

It started when we arrived at Marseille airport as three unfortunate passengers, also bound for Lord Byron, became stuck in the aircraft lift and no-one had any idea when they could or would be released. The courier who met us was adamant that we remaining thirty-seven passengers would have to wait for their release before we could be coached to the ship, one hour forty-five minutes away. After waiting in the airport for well over an hour, we suggested to the courier that we all be taken to the ship and the three others be taxied later, but he said he had no authority to do this, nor was there any way he could obtain it. After some persuasion, he permitted us to board the coach so that we could at least sit down while we waited.

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