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141 Regent Seven Seas Cruise Reviews

We had long talked about booking a cruise, and spent a lot of time researching the different options and itineraries. As we have stayed with Regent Hotels before and we had read a lot if good things about Regent Seven Seas, when we this ... Read More
We had long talked about booking a cruise, and spent a lot of time researching the different options and itineraries. As we have stayed with Regent Hotels before and we had read a lot if good things about Regent Seven Seas, when we this cruise, the Red Sea Odyssey, from Istanbul to Dubai, we thought it was a good choice. The cruise was very expensive and was the most expensive holiday we have ever booked. However, as it was for a special anniversary we thought it was worth it, giving that it was 6* all-inclusive luxury. I regret to say we found the entire experience very disappointing and got off the cruise after only 4 days on board. We flew to Istanbul and stayed overnight at the excellent Intercontinental - the staff and rooms were both very good and we very much enjoyed our short stay. We were transferred to the port, which was not very salubrious and consisted of a number of rundown buildings. Check-in was ok, and after we queued up and collected our room keys we went through passport control, and saw the ship. No one was around to show us where to go, so we just made our way up the ramp. We were met by a security man who swiped our keys, and were then met by a Stewardess holding a tray of champagne glasses with a dribble of champagne in each - I could not help but think 'why bother?'. There were no directions as to what to do and we just wondered around for a while, until I heard someone say let's go up to deck 11. We went up in deck and saw that quite a number of guests were already there and helping themselves to a buffet lunch. Again there was no one around to explain what we did so we just found a table and sat down. I went up to the buffet and tried to order some food but did not know my table number - again no explanation. The food was ok, but staff were not particularly warm and just kept saying 'do you want a drink?'. We made our way to our Penthouse Suite which was towards the rear of deck 9. The 'suite' was very compact and bijoux, and was not really a suite at all - the bed area was curtained off from a very small seating area, and there was a good sized bathroom (rather dated but clean) and a roomy walk-in closet. The balcony was very small and quite rundown looking. The suite had not been laid up as requested - two single beds and not a double bed, blankets not duvets etc. The soap dishes were hanging off the wall in the shower, and the shower was very slow to run away and overflowed. We could not turn off the air conditioning and hence we found it very hard to sleep at night. The cabin also vibrated very badly and sitting on the chair it felt like a massage chair. We spoke to staff about the problems and despite various people coming and going nothing was really resolved, although they did manage to re screw the soap dishes to the wall. Dining on board the ship was ok, although the food was quite repetitive, especially in Compass Rose, the main restaurant. This restaurant was very busy as it seats over 500, and was consequently very noisy. This may not be a problem for many but is not my idea of 6* luxury. The excursions we did manage to make were of very poor quality on old clapped out coaches with very poor itineraries. The guides were ok, but as both excursions were in Greece all we heard about was how bad things were for the Greeks, whilst being driven around rundown, vandalised, rubbish filled areas. By the fourth night we both felt really unwell due to the lack of sleep and I asked to move cabins. I was shown a suite on a lower floor but it was vibrating and swaying just as much as ours as it was only a little more forward. We spent a very bad night and despite my partner taking motion sickness medication, he felt worse. I spoke with both the Chief Concierge and the General Manager on the ship and expressed our concern and disappointment and how ill my partner felt, but there was no offer of any medical assistance and I felt very worried about staying on board so after much soul searching we decided to disembark. Out of courtesy I let the ship know and instead of them trying to stop us, and help us the response was 'Oh, ok then'. Within minutes of me letting them know were were inundated with demands to go to Immigration within 10 minutes with all our luggage - we weren't even packed! So when I refused I was told we could make an appointment to go later that morning. When we got off the ship, after a mix with porterage, there was no one to meet us and we had to go back on shop and ask for help! No one from the ship was there to see us off and in my opinion they could not have cared less. The cruise was billed as ultra all inclusive 6* luxury and for what we paid - the price of a brand new family car - it simply was not worth it. We realise this was our first cruise, and thus we have nothing to compare it to, but on the basis of this cruise we would be by unlikely to cruise again. Read Less
Sail Date November 2013
My husband and I have been on at least 25 full length cruises, including four on Crystal Cruises and one on a Queen Mary II grill suite. This was the worst ship and worst value of all - I would not classify this as a luxury cruise. The ... Read More
My husband and I have been on at least 25 full length cruises, including four on Crystal Cruises and one on a Queen Mary II grill suite. This was the worst ship and worst value of all - I would not classify this as a luxury cruise. The fares are outrageous for what you receive. The cabins are fine, but the public areas are very cramped and unattractive. The pool deck has only few lounges in the shade - these are 'reserved' with passengers' beach bags early in the morning. The remaining lounges are in full sunshine - there are not enough when the ship is at sea. So many passengers said the other two Regent ships (Mariner and Voyager) are very much better - why did they come on this cruise? We had a terrible storm at sea - the first time I have ever been seasick. I heard two scenarios from other passengers - either the ship has no stabilizers or they were installed after the ship was built and are not adequate - apparently the hull was built for a Soviet military ship and modified to be a cruise ship. This ship had far more motion in calm waters than newer, larger ships. The food was mediocre to poor, with the exception of the Prime 7 steakhouse which was excellent. Our cabin attendants were excellent. There were many issues with the rest of crew - no smiles or friendly greetings in the dining room. I asked an assistant waiter for drawn butter with a lobster tail and was told they didn't have it - I mentioned this to the waiter (after I ate it) - he checked and explained that the other guy was confused - he meant it didn't come with the dish (???) I saw people with canes in the buffet who were never offered help - I guess they should have asked, but you don't have to ask on Princess or Celebrity. The entertainment was about what you would expect on a small ship. The production shows were good and the dancers were excellent. The individual performers - not so great.   Read Less
Sail Date January 2014
REGENT CRUISE online ads said "OVER 300 UNLIMITED EXCURSIONS INCLUDED on the $30,000 cruise that my wife and I had paid for Rio to Miami 21 days cruise. Weeks before the start of the cruise, we were wait-listed on about 50% of our ... Read More
REGENT CRUISE online ads said "OVER 300 UNLIMITED EXCURSIONS INCLUDED on the $30,000 cruise that my wife and I had paid for Rio to Miami 21 days cruise. Weeks before the start of the cruise, we were wait-listed on about 50% of our excursions that we signed on. In Fortaleza, our first excursion after embarking from Rio de Janeiro, the captain arbitrarily chose not to dock the ship; thus deprived the over 650 passengers a much-needed stop after several sea days. The water in Fortaleza was calmed when we look out the veranda contrary to what the Captain claimed that the ship had difficulty with the gangway. He made the excuse that “his decision was to insure the safety of the passengers. At St. Bart's we failed to get our excursion ticket “Highlights of St. Bart’s” because “we were on the Wait-List.” Michael the Destination staff asked us to wait stand-by at the Constellation auditorium. After almost 2 hours, he asked us to go ashore and wait again for another 2 1/2 hours. Another Florida couple also waited. Regent load the passengers with tour tickets on several waiting taxicabs. When it was our turn to ride the waiting taxicabs; Michael decided not to utilize the waiting taxicabs and informed us that there would be no tour for us ---5 hours after we waited patiently. The evening SHOWS were mostly mediocre compared to the many cruises that we have done with Seabourn, Celebrity, Norwegian, Holland, Windstar etc. Regent Cruise is like the equivalent of HMO in healthcare. Pay first before the services are delivered. The problem is once Regent got the payment of $30,000; we saw great deal of reluctance in delivering the promised services which Regent advertised. Many Regent customers were likewise disappointed by Regent’s poor management of the cruise line and their “false and misleading advertising.” Safe to say we and another couple from Hawaii will never cruise Regent again. We plan to cruise 3-4 times a year. Regent will not be on our list. There are better values for the money with Seabourn at ½ the price of Regent. Avoid Regent Cruises.   Read Less
Sail Date January 2014
As background, this is probably my 35th cruise or so over the last 30 years. The level has spanned from Crystal to Oceania, Princess, Windstar, NCL, and a few others I've forgotten or don't exist anymore. Looking for an upscale ... Read More
As background, this is probably my 35th cruise or so over the last 30 years. The level has spanned from Crystal to Oceania, Princess, Windstar, NCL, and a few others I've forgotten or don't exist anymore. Looking for an upscale cruise this time for our 30th, but a smaller ship than Crystal, we booked this Regent cruise. I'd like to be able to comment more on the quality of food, etc., but on day 4 I got the stomach flu, which lasted the duration of the trip. Last time out on Oceania (same parent), same thing happened to the wife in Bangkok. Now the concept of cruising has always had appeal for me, but these cruise lines really need to step up and get real as to what's creating this problem. It's the food serving areas and the housekeeping. The veranda buffet is all self service -- everyone handling every spoon in every bowl. Does Regent seriously think the Purell dispensers they've placed out are going to kill flu virus? No they don't - Why not serve the passengers in the line ?? . There is also this continuous exchange of unused plates and silverware from table to table in the dining room - just another way to transmit viruses. And then there's the problem of the stateroom two doors down that overflowed its toilet and had our housekeeping staff cleaning and drying that mess up for a couple of days and also cleaning our room. Another big red flag for virus transmission. So in summary, our 30th was a bust and it cost me a lot of coin. Regent would like to position itself as a six star line. Not in my book. Beware ! Read Less
Sail Date February 2014
After two years since our last Regent cruise, we sailed again on Navigator. We did not have a six star experience but the ship is a well-maintained ship in all the public areas. We chose Navigator for its size and intimate atmosphere ... Read More
After two years since our last Regent cruise, we sailed again on Navigator. We did not have a six star experience but the ship is a well-maintained ship in all the public areas. We chose Navigator for its size and intimate atmosphere aboard. The ship’s stabilizers were not working as we pulled out of Miami to Key West, but when departing Key West, they had been fixed. They were definitely needed for about four evenings at sea. The Good Cabin – our portside Deluxe Veranda was roomy enough for us. Walk-in closet space was very good. Toiletries were of high quality. The current choices of on-demand movies, ship event briefings, access to our on-board account and presentations of cultural talks were all available en-suite via the flat screen TV. Not all high end cruise lines provide these amenities. The SpaClub is one of the best on the ocean. It is key benefit for people like us who have a workout routine. The space available for stretching and free weights is huge. There are the usual aerobic machines and some resistance training machines. There are mats, foam rollers and plenty of space to conduct your workout. The locker room adjoining the sauna, showers and steam room is a well-designed location for helping muscles relax after a workout or a particularly challenging land excursion. The place was always abandoned as the other guests were not interested in the health club portion of the Club. Better for us, I say. The Pool Grill and Pool Bar got much of our time with comfortable table seating. The mixed drinks were generally good but the skill of the bartender was low. The Pool Bar is full of unskilled workers mixing things which don’t even resemble what was ordered. We did drink at all the available bars and found that the most capable bartenders were at the Navigator Lounge and the Galileo Lounge. Regent was very generous in their constant offer of alcoholic drinks. La Veranda was perfect for breakfast where we would sit outside and have either buffet or order our meals. Service was consistent and mostly good. The omelet station was simple, limited and not very good. At night, La Veranda turns into Sette Mari – a casual food venue where Italian specialties are the highlight. The service personnel were the best on the ship at this location. They were friendly and accommodating, a refreshing difference from Prime 7 and Compass Rose. If it wasn’t for the performance of the crew who supported Sette Mari, the dining experience based on the other venues would have earned the ship a complete ‘C’ grade. Pool area is well thought out with many very comfortable lounges on two decks with both shade and sun. The ratio of passengers to lounges was so good; there were vacant lounges throughout the entire voyage. The lounge chairs were plush and comfortable. Extra-large plush towels were plentiful. Two whirlpools could have been hotter and the pool was good size for the few people who used it. Since the median age group on board had to be in the 70’s, there were not many sun worshippers and fewer bathers. The only problem with the pool area is when the smoking section was filled with smokers of cigarettes and cigars. The Bad Prime 7 was a huge disappointment. We could get only one night there and it turned out to be a blessing. Our head waiter was gruff and not friendly at all to most of the members of our table. This attempt at a prime steakhouse atmosphere failed on many levels. Most of the same meals were available at Compass Rose. Compass Rose was staffed with pretentious management, but great servers and waiters. This venue catered to the guests who crave having excessive attention paid to them. During the evening service, too many cruisers were full of complaints about nonsense items about the service. The whole scene is a real downer. Food quality was good and portion control was proper. The Ugly The Connoisseur Club is a euphemism for chocking, stinking, smoking room. Once again, Regent caters to smokers because those are the only people who can “stomach” being in the room for more than a minute. How Regent thinks that any person in their right mind could enjoy themselves with a fine Scotch or brandy in a room densely filled with cancerous air and phlegmy coughers is a mystery. For four days, dark brown water came out of the shower head and sink faucet. Each day, the incident was reported to the registration desk. Each day, a sugary, smiling reply was “just run the water for 10 minutes and it will clear up” Four days is more than 10 minutes and at $1000 per day, we won’t be buying any more of Regent’s brown water. Read Less
Sail Date April 2014
We booked the Navigator Alaska tour Anchorage to Vancouver July2-9,2014. We were assigned Suite 870, last cabin at the end of the ship. We discovered SEVERE VIBRATION and noise immediately departing the pier, which lasted the entire trip. ... Read More
We booked the Navigator Alaska tour Anchorage to Vancouver July2-9,2014. We were assigned Suite 870, last cabin at the end of the ship. We discovered SEVERE VIBRATION and noise immediately departing the pier, which lasted the entire trip. We discussed the problem with Executive Concierge and told "they were full" and we couldn't be moved. Total cost of our trip was $16,751.00. We were unable to sleep throughout the ENTIRE cruise. The bed never stopped vibrating and the loud banging under the bed was continuous. We discovered, after an Engineer friend met with the ship's engineer, that THE NAVIGATOR was never built as a luxury ship. It was a Russian Icebreaker or research ship that was gutted and given a makeover. Unfortunately, no attempt was made to refit motors or their placement with consideration for the paying passengers. We also found out that if you booked a cabin at the Concierge location (midship), the vibration was reduced but not entirely unnoticeable. It wasn't as if the midship location was better and worth extra money, it was clearly the ONLY place that was mildly acceptable. Regent knew this ship was problematic compared to the others in the line, and there were definite loud noise and vibration issues and never disclosed this information. Food was mediocre for the price. Entertainment was good. All land excursions are passengers responsible to book and prepay. We found there wasn't enough time in port for more than one activity for the day before having to re-board. Read Less
Sail Date July 2014
This was our first Regent cruise after being urged by several friends who are sold on Regent. We are occasional cruisers in our 70’s who take at least one cruise a year, and we prefer to travel upper end in the cabins and flights. The ... Read More
This was our first Regent cruise after being urged by several friends who are sold on Regent. We are occasional cruisers in our 70’s who take at least one cruise a year, and we prefer to travel upper end in the cabins and flights. The all inclusive feature was what our friends are sold on and it was appealing, so we booked the Baltic Seas cruise. Our baseline for upper end has been set by NCL’s suite level with butlers and all that, so we have a pretty good idea of what to expect. The arrangements to fly business class were satisfactory after we put our foot down and insisted on non-stop from LAX to London on both legs of the trip. We also had requested a deviation for extra time in London and Stockholm at each end of the cruise, and this was honored. The price included an overnight stay at the Landmark Hotel in London and motor coach to Southampton. The Cabin We booked a Seven Seas Suite on Deck 7, and it was quite nice and great sitting area. The service staff was exemplary and was almost invisible as the cabin was freshened up every day. The lighting was fantastic, and my spouse was happy with the mirrors and lighting for all her retirements. The butler was quick to respond to our service requests and was in and out in a flash. The Excursions One of our favorites was Bruges where we walked about in the quaint town and attended a Belgian Chocolate Demonstration which was quite informative. Rain plagued us so a group ended up at an outside tavern and got to know each other swapping lies and have local beer. Our least favorite was in Copenhagen where we have signed up for a canal cruise and it rained when three buses were loaded onto a canal boat that should have less passengers, so it was unpleasant and a few folks had to stand outside in the rain. We began to see a pattern of Regent reducing cost for the all-inclusive excursions, and did not appreciate this at all. Russia probably had the best tour guide and bus drivers, they were very efficient at getting us in and through the Hermitage and St Catherine’s Palace. The morning excursions returned about the time that lunch dining was being shut down, so we felt rushed as the servers were cleaning off the food area and clearing tables. That was annoying. Dining The food was mediocre at best. We ate in Prime 7 one night and the service was terrible, as was the servings. We found the main dining rooms were better for service and food. Since we like to meet people, we choose to sit with shared tables and the conversations generally carried on for several hours. Wine was poured on demand and the quality for the house wines was OK. One irritating aspect was lots of private parties going on that shut down all or part of the smaller main restaurant. We never were able to dine in this restaurant at night. There wasn’t a buffet at night so dining was either in your room with room service or in the main restaurants. so the evening meals tended to be heavier and later than we prefer. Entertainment There was only one show at 9:30 PM, and with the exception of one show, we walked out on most. Our opinion was they were poorly done musicals, and we don’t care for poor music. Overall Having all the drinks included makes it seem more like home entertainment since it is included and no one has to foot the bill. However, one of the topics during the evening meal that always came up was the question of how many Regent cruises one had been on. Many of us were first timers. Most of the first timers we talked to pretty much felt like us, never again. The reason: too high a price for what was delivered. Regent is pricey, and just isn’t worth it to us because they just don’t deliver the top quality service they are charging for when compared to other cruises we have been on at less than half the cost for twice the service (and food).   Read Less
Sail Date August 2014
This was our first ever cruise and we were very impressed on arrival. During the cruise, the crew was exceptional and attentive and the food was overall very good including the wine selections. The furnishings in the ship were good as ... Read More
This was our first ever cruise and we were very impressed on arrival. During the cruise, the crew was exceptional and attentive and the food was overall very good including the wine selections. The furnishings in the ship were good as well. The excursions ranged from excellent to average. We did experience vibrations as others have commented on especially in the rear of the ship and in the theater. We did have a MAJOR problem with a recurring noise in our cabin that woke us every night or early morning. As a result, we never got a good night's sleep and were extremely tired most days. When the noise first started, I complained to the Guest Services/Reception desk who said they would look into it. The loud noise sounded like two empty pipes hitting together and originated from the ceiling in the bathroom or in the hall inside the cabin outside the bathroom. It lasted no more that 1 or 2 seconds but was loud enough to wake us. Guest Services/Reception was good in following up saying they checked during the day when we were on an excursion and could not hear anything. I continued to complain and finally took my complaint to the General Manager. I suggested the clanging noise might be due to water hammer causing the pipes to vibrate and hit together. At my suggestion, he went to the cabin above while the guests were out and opened and closed the faucets and could not replicate the noise. As the days passed, I started noting the time noise occurred. The strange thing was that it happened every morning at ~2:50 am! I kept my watch by the bed and every morning was awakened at that time by the clanging. It also happened at other times sometime one clang and sometime two clangs, one after another. I asked about moving to another cabin but the only one available was at or near the rear of the ship where there would be some amount of vibration. We had already experienced vibration in the rear of the ship in the restaurant, etc. so that did not sound like a good alternative so I declined. We had also had a couple of nights of rough seas and purposely selected our cabin to minimize ship movement. The last night we were onboard, we had just fallen asleep at ~10:15 pm and got a double clang! I was very upset and called the GM. After apologizing, he or the Concierge said they could move us to cabin 619, next door. I was shocked that the cabin door was vacant and wondered why we had not been offered this before! In any case, to get dressed and move at 10:30 pm did not have much appeal and the move might be so upsetting we may not have gone back to sleep so we stayed in 621. Unfortunately, maybe we should have moved. The double clang at 10:15 pm was followed by the 2:50 am clang, another at 4:30 am and a double clang at 6:30 am! By 6:30 we had enough clanging and got up. We were not in the cabin much during the day except during a day of sailing. The noise did occur but I cannot remember how many times.   Read Less
Sail Date October 2014
Our flight to Lisbon on TAP from Ft. Lauderdale to Lisbon was good with the exception of arriving about 5:30 a.m. Fortunately we had made our own hotel arrangements and they accomodated us and let us check in at a very early hour. Before I ... Read More
Our flight to Lisbon on TAP from Ft. Lauderdale to Lisbon was good with the exception of arriving about 5:30 a.m. Fortunately we had made our own hotel arrangements and they accomodated us and let us check in at a very early hour. Before I go any further I must say that I have given much thought to writing a negative review about Regent since we are gold members. We have been on many cruises on the Voyager and the Navigator and the Mariner and we loved them all. This time we were looking forward to it because a Larry Cohen bridge program was always outstanding in every respect. Our cabin attendents were the best ever and we really liked the refurbishment of the ship. Sadly, everything else went down from there. We had to miss three ports. The reasons were understandable but the attitude was "take it or leave it". We know the crew was overworked and understaffed when there was no time for a smile and the maitre'd was bussing the tables. The quality of the food and wine had gone way down. The specialty restaurants were no longer special. For entertainment on a missed port day we were given an English country fair. It was fun until we got to the bowling booth. It was tasteless to use frozen chickens for bowling balls. What a waste. We regret to say that the only way Regent is a luxury line now is in the price.   Read Less
Sail Date October 2014
We sailed on "Seven Seas Voyager" in June 2014 and had such a wonderful trip that we booked on "Seven Seas Navigator." Wow! It's like we are on a different (and much inferior,) cruise line! First, the ship ... Read More
We sailed on "Seven Seas Voyager" in June 2014 and had such a wonderful trip that we booked on "Seven Seas Navigator." Wow! It's like we are on a different (and much inferior,) cruise line! First, the ship itself.... Negatives: "Navigator" seems old and tired. There is a positively ALARMING prolonged vibration at times when underway...and we were on the top passenger deck, Deck 11. I saw this mentioned before we sailed in other reviews, so obviously Regent knows about it. But, clearly, they have done nothing to correct it. Nor do they mention or explain it onboard. It's like the proverbial "elephant in the room." The stabilizers, which I believe I read were retrofitted to this ship, do not do much to dampen roll. Additionally, the ship's short length accentuated pitch (forward-to-back motion.) Both combine to provide a much less stable cruise than "Voyager." The rugs and upholstery throughout the ship are stained and often worn-looking. The furniture and paneling are dinged, banged-up and scratched. The first water run into our bathtub was always rusty, (though it did clear quickly.) Here's a BIG one for us. Most of the deck where the Connoisseur Club smoking lounge is positively stank of cigarette smoke. Just walking from the front elevators to the Seven Seas Lounge, where most tours met, resulted in my hair and clothing stinking of smoke for several hours. Phew eee! The 3 elevators, both fore and aft, are arranged in a semi-circle, not in a straight line like "Voyager." I assume this is because "Navigator" is so much smaller. The problem with this is that they wait a very short time after coming to the summons of the button. You have to stand in front of the middle one and sprint to catch whichever of the side ones comes. (We joked that they had a sensor to tell them where you were standing, so the could offer you the one furthest away!) I rolled my husband around on a wheelchair we rented, and we missed A LOT of elevators because it was so difficult, on the padded carpets, to get him to the open one on time. We saw people on foot get left behind, too. We could see when we were ashore that only the very large, high-priced suites had the very comfortable "rattan" lounge chairs and tables on their balconies that we enjoyed in our Penthouse Suite on "Voyager." Our Penthouse on "Navigator" had metal chairs with plastic mesh fabric. Not as comfortable, at all. Positives: Can't think of any for the "physical plant." We should have had our first cruise on "Navigator," not on "Voyager!" Food & Beverages..... Negatives: Service was very slow and spotty, especially at La Veranda and the Pool Grill. It seemed as if the wait staff was more concerned with their own agenda that with the passengers' comfort or needs. At the Pool Grill, we heard a staffer, whose back was turned to the buffet as he worked on equipment behind the buffet, tell a man starting to dish up his breakfast from the that "The Breakfast Buffet here is closed. Go inside to La Veranda." I informed him that the food was still sitting RIGHT THERE, and that I was going to dish up breakfast! He did not object. For heaven's sake!! Repeatedly, main course dishes were not cleared to make room for our dessert. Indeed, wait staff would be busy setting up for the evening dinner service at La Veranda, when it becomes Setti Mari, rather than attending to the guests they had at present. When asked, they did clean the plate, but not the salad plate, rolls, etc. Often, we weren't offered beverages until we asked for them. Service could also be very slow in Prime & and Compass Rose. We spent almost 2 hours getting dinner at Compass Rose, and actually left without dessert because we had sat so long, with out empty entreé dishes before us We didn't want to wind up spending close to 3 hours for the complete dinner. THAT goes from "leisurely" to "too slow!" The beef onboard, whether at Compass Rose or at Prime 7 (which features "USDA Prime beef," they say) was tough AND virtually tasteless, except for the Filet Mignon, which was tender and tasteless! We noticed this on "Voyager," too, and chalked it up to European beef. We had anticipated a good, American steakhouse steak, at least at Prime 7. At these prices, why doesn't Prime 7 have dry-aged prime beef?! They promote it a so special, but it's not special at all. The pasta salads at the Pool Grill were often dried-out, with hard, chewy pasta. Undercooked? Left out too long? Can't say. The first "house" red wines offered were always sharp, rough and acidic. The Sommelier always brought a softer, mellower red when asked, however. Every "Rum Punch" I ordered (when in the Tropics...!) was prepared differently...light and dark rum/only light rum, different amounts of juice and Grenadine, different garnishes, some handled and some dispensed with tongs, etc. Positives: Except for the tough, tasteless beef, the food was very, very good. It was cooked to perfection, and very tasty. (BTW, steaks were always cooked perfectly, as ordered, too.) The pastry chefs are wonderful! Everything they made was delicious! (Too delicious!) Plates and utensils were always clean, with new utensils for each course. Wine glasses in Compass Rose were polished and sparkling. Butler Service: As with "Voyager," our Butler, Abhi, was WONDERFUL. He seemed to truly CARE about our experience. Once, I was in line to talk to Destination Services about a Tour the next day. He had simply seen me walking there with my Tour Tickets as he took a wheelchair passenger upstairs. He came straight back down and asked me what I needed, telling me to go relax while HE took care of it for me. Abhi kept our Suite positively perfect, keeping the refrigerator and fruit dish stocked and bringing us the single-malt Scotch we wanted. He served us dinner, from the Compass Rose menu, on the nights we couldn't face the spotty service at Compass Rose, and breakfast on the mornings we had early tours. He even got me some special almond cookies from the Setti Mari menu! Our butler on "Voyager," Samir, was similarly attentive. I really think the Butlers have their OWN code of conduct, setting for themselves the highest standards of care and concern for their clients. They are a true asset to Regent! Personnel in general: Our personnel problems were mostly related to my husband's need for a wheelchair for long walks. In anticipation, we actually rented a wheelchair, rather than ask Regent personnel to provide one, as we had on "Voyager." There were many, MANY wheelchair-using or elderly passengers on this ship. (One woman was 94!) We imagine that they all shared our problems: It often seemed to us as if this was an "Outward Bound" cruise. The Tours were so strenuous and unaccessible! Indeed, walks to the "tours" were often up to a mile, UPHILL, even if the tour itself was not strenuous. However, unlike some lines, Regent provided no pier-shuttles...you had to walk from the ship or miss out! The "Enrichment" lectures were a wonderful asset tour trip...even though Regent did not provide a way for my husband to appreciate any of the cultures he mentioned. DON'T THEY KNOW THE DEMOGRAPHICS OF THE MAJORITY OF THEIR PASSENGERS?? The people who booked this cruise, by and large, older and sometimes handicapped in some way. But the ADA simply does not apply with this ship! The Destination Services Manager was oppositional and uncaring. Because of her, we cancelled tours we had been looking forward to. She insisted they were "too long a walk," or "too strenuous" for my husband, even with me pushing his chair. In retrospect, she was often wrong about this, since it was eminently possible to wheel him to a tour and keep the wheelchair there for our return. (He can walk, climb steps, etc., but doesn't much stamina.) BTW, I had to push, because no one from Regent was available to do so!! This was not the case on "Voyager." They wheeled him to faraway busses, etc. The Security Staff at the gangway were uncordial and grudging in their assistance to me. My husband could walk down the gangway just fine, but I (I'm 69) could not get his wheelchair down myself. I usually had to ask someone to bring it to the pier for me. Then, no one EVER offered to help me wheel him. Luckily, on Roatan (The place with the mile+ uphill walk,) a Port Security officer carried us on his golf cart to and from the ship. Even I could not have negotiated that grueling walk! I assume it is so long because Royal Caribbean, who built the Port facility, wants passengers exposed to the many, many shops enroute to the busses. hence, they offer no transportation that would by-pass those shops. I can only speculate that Regent gets a cheaper docking fee by also forcing us to endure that long walk, rather that providing us with transport to the busses.   Read Less
Sail Date November 2014
After cruised with Regent many times, we were looking forward to our western Caribbean "snorkel" cruise. After we paid our final payment, the excursions started to be cancelled. Before we even left for Miami, two snorkel trips ... Read More
After cruised with Regent many times, we were looking forward to our western Caribbean "snorkel" cruise. After we paid our final payment, the excursions started to be cancelled. Before we even left for Miami, two snorkel trips were cancelled and our hotel was changed three times. Once on board, we discovered that the navigator was an old ship that vibrated and rattled and on the open ocean was prone to excessive rolling. The big surprise was to follow the first morning on the cruise when we couldn't stay in our cabin due to the noise. It was never disclosed to us that they would be doing construction work daily on the boutique directly below our cabin. Each day for five days was filled with the sound of power tools and hammering. Depending on who you talked to, we would receive a different answer; we'll stop it today or we have to do it, too bad. Our cabin was unusable during the day the first half of the cruise. By the time the cruise was over, more excursions were cancelled or unusable due to scheduling changes. This was an expensive trip for about a total of 1:20 snorkel time. But our biggest disappointment came when we got back and notified Regent through the encouragement of our travel agent of what happened. We received NO RESPONSE !! This was so unlike Regent in our past sailings and we were shocked until I learned that Regent had been taken over by Norwegian and they are not as service directed as the old Regent management Read Less
Sail Date January 2015
Voyager Master Suite My review centers specifically around the Master Suite experience, #700. This writing reflects a just completed 18 day Southeast Asia cruise. It is meant for the traveler that prefers the Master Suite and looks for ... Read More
Voyager Master Suite My review centers specifically around the Master Suite experience, #700. This writing reflects a just completed 18 day Southeast Asia cruise. It is meant for the traveler that prefers the Master Suite and looks for that level of luxury. My family has traveled on this cruise line 7 or 8 times during the past 15 years. About half of those in a Master Suite. I have been on all of Regent's ships. I have also traveled with Crystal Cruises, most recently on the Serenity, in the Crystal Penthouse (top priced room), which was outstanding in every way. First I would like to say the staff on this ship and the food are exceptional. I would say this area of the experience is "luxury" and very good. I would also say that the production shows, although they do fewer than in the past, are also very high quality, with excellent talent. Now about the room, for a "luxury" cruise experience, for four people, that cost us more than $133,000.00, it is not at all worth it. This room, and the ship in general (staff/food excluded) is outdated and not at all "luxury." Honestly, out of five stars for the room, I give it 2 stars. I give the ship as a whole in common areas, a 3 star rating. It's on the level of a 3 star hotel. It is clean, but I would STRONGLY recommend if you choose this room and ship, you look at actual photos of the ENTIRE room (as opposed to drawings in the brochure) and look at size. Brochure photo makes the room look much larger and does not reflect current interior design. The suite is very laid out oddly. First it is on the front of the ship, translating into VERY bumpy. The worst area to put the best room. You will hear an extraordinarily loud noise when the anchor is dropped, but that is only on stops that require a tender. It particularly affects the guest room. The laundry is at the complete other end of ship, and only two wash machines service this level. Rarely is a machine available. (Crystal and other high-end cruises includes complimentary laundry with a Master Suite) Layout: The Master Bedroom is part of the bathroom, only a cheesy curtain separates the bath from the bedroom. The shower and toilet are very small and not even a fraction in design compared to what is out there on other luxury high-end ships. There is absolutely NOTHING about the Master Suite experience here that makes the guest feel special. We went from staying at a Four Seasons Hotel, in amazing rooms, to this. Honestly upon check in, it was a huge, depressing let -down. The room is VERY dark with low ceilings. It is filled with over 60 coffee table books that clutter every empty spot. There are very few open plugs to charge your electronics. Be sure to bring your european adaptor to increase places to charge. Doors are propped open with cheap yellow rubber door stops that slip and then the doors flap night. 2nd issue. This is a two bedroom. We brought our parents and put them in the 2nd room. Clearly now, I see for the same price, they could've had a suite--with more room, a closet and a patio. BIG MISTAKE how we booked this. This guest room is small, like a college dorm room. It has a very small box closet, a VERY small bath, and really is not a place you would put grown adults looking for a luxury experience. At least in the ship's Master Suite #1100, the second bedroom is a full size room with a closet and patio. So disappointing our parents had to spend 18 days in this space. Given the price we paid, we expected much more out of this room. Of course, immediately upon embarking, we expressed concern about the room. While the Executive Concierge and subsequently the General Manager were very cordial about the issue, they suggested "very rarely" are four adults put in this room (it would have been nice if the Regent Sales Rep would have mentioned this to our travel agent upon booking), there was never any offer to do anything to improve our experience--other than a minuscule "credit" on a future booking. Honestly, if they offered a free cruise for four, I would not take it. Regent's corporate office (the ones who seem to make all decisions) have no idea how to deal with upscale customers. Do you think that will change with the new ship coming online next year? Same people managing I assume....A minor "credit" for a future booking is not only rude but simply reflects that they are really out of touch. One question to consider...Do you really think this line is capable of managing "the most luxurious ship ever built?" (new ship coming online in 2016) Based on the material they provided onboard, booking a suite on the inaugural itinerary is 100% deposit--no refunds. I suggest high caution on this one. You're making an expensive decision with one enhanced photo and a lot of fluffy marketing. If you have an issue or a problem, do you feel confident you will be satisfied? That is key to operating in the high-end luxury world and unless there are internal corporate changes I question whether one wants to gamble to big dollars here.   Read Less
Sail Date January 2015
After 64 cruises, on most of the mass market and luxury lines, I eagerly looked forward to cruising with RSSC to experience their "5-STAR PLUS" service. Sadly, that was not the case. The food was only mediocre, certainly not ... Read More
After 64 cruises, on most of the mass market and luxury lines, I eagerly looked forward to cruising with RSSC to experience their "5-STAR PLUS" service. Sadly, that was not the case. The food was only mediocre, certainly not gourmet, as we were led to believe it would be. The service really lacking in all areas, especially with the dining staff, as they seemed indifferent in their attitude and it was reflected in the standard of service they provided. The casual dining venue was terrible and looked like a bad "all you can eat" buffet, with limited selection and very unappealing presentation. Several times, I bussed my own dishes, because the staff was not around and I didn't want to sit with dirty dishes in front of me. The two specialty restaurants, Prime 7 and Signatures did have somewhat better food than the dining room and did offer good, competent service, which helped make them an enjoyable experience. Though the cruise was primarily port intensive and the reason we booked it, the sea days were long and lacking activities. Everything seemed to be scheduled before noon, with little or nothing to do in the afternoon. If you chose to relax and sleep in the morning, you basically missed the entire days planning and were left to make your own activities. Really boring! Even the port excursions, which were included in the price of this very expensive cruise, were not really as good as others we have experienced. The guides provided, did not have a good command of the English language and were very difficult to understand at times. Also, many of the venues were of little or no importance to the city being visited, just basically being used to fill tour time. All in all, I would rate our cruise on Regent Seven Seas Voyager a "3 1/2 to 4 STAR" at best and I'm being very generous.   Read Less
Sail Date March 2015
Regents Seven Seas Cruise 2015 Our Cruise – 10 day, Leaving and returning to Miami, Regent Seven Seas Cruises, Ship - SS Navigator, To The Western Caribbean, Suite Category D Concierge, Booked with Luxury Cruise & Vacation ... Read More
Regents Seven Seas Cruise 2015 Our Cruise – 10 day, Leaving and returning to Miami, Regent Seven Seas Cruises, Ship - SS Navigator, To The Western Caribbean, Suite Category D Concierge, Booked with Luxury Cruise & Vacation Specialist/Luxury Cruise Connections To sum up this cruise: Date of Cruise 3/7/15 to 3/18/15 Was it worth the money- NO Would I recommend this cruise – NO Food – 3 out of 5 Service 4 out of 5 Accommodations (Stateroom) 5 out of 5 Shore Excursions - 2 out of 5 Service before the cruise – 5 out of 5 Service after the cruise 1 out of 5 Booking agent before final Payment – excellent, after final payment Poor, after the cruise “No Return Calls” This was to be our over the top 25 anniversary cruise for us and our best friends. We had been on several cruises before but wanted something really special. Over all I would give this cruise an average rating and not worth the high end cost. I have been on several cruises, but never an all-inclusive high end cruise. I would never take this cruise again. I’ll break it down so you can determine what is valuable to you and if you are willing to pay for few extras you get. With the Regent Cruises, they arrange your travel and purchase your airline tickets, hotel accommodation, connections from the airport, hotel and the ship. This stage went very well except for one leg, which I will explain later. When we arrived at the airport, there was a representative to meet us at baggage claim. He took our luggage to a staging area where we waited for a couple of other passengers. The airline had lost my wheel chair, so they sent the other passengers to the hotel and sent a special car for my wife and me. The hotel was very nice, a high end hotel, the rooms were very nice and overlooked the Miami harbor. Breakfast was provided in a private meeting room. The room was very crowded and they finally had to set up additional tables. The breakfast was poor at best, powdered eggs and some kind of bacon with some little pastries and some fruit. Not the best start. After breakfast we loaded onto buses for the trip to the boat. This was all handled in a very orderly manner. The luggage was loaded onto the buses and we didn’t see them again until we got to our stateroom. However on the return trip from the ship to the airport, this was a nightmare. We left the ship and loaded onto buses in a very quick and orderly method. Much better than any cruise I have ever been on before. When we arrived at the airport, the bus pulled into the back of the airport, an area of the airport I have never seen and looked like a place we shouldn’t be. There were no agents or porters, in fact, there were no other people in sight. The bus drivers ask us to stay on the bus while he unloaded the luggage, I know why he wanted to get out of there before we knew what was happening. There were no airport personnel, porters or luggage carts available. There was an airport entrance about 100 yards away which took us into the baggage claim area. Check in was up stairs, so we were left with our luggage, no help and a long way to drag it. The staterooms were very nice, very large with a walk-in closet, a large bathroom with both a shower and bath tub. The Cabin Steward great, she kept the room very neat and clean. Turning down the beds at night and making the beds each morning. She was un-noticeable unless you called on her. She was very responsive to every request. The king size bed was one of the best beds I have ever slept on. The refrigerator was stocked with beer, water and sodas and was restocked every day. Bottles of wine would be delivered via room service any time of day. Room service was quick and very good, even the morning breakfast would arrive within 10 to 15 minutes. Food…..The sales pitch was it was like eating in a 5 star restaurant every night. I don’t think so; the food was good but not a 5 star standard by any means. I would give it may-be a 3 to 3.5 stars. I had better food on Carnival Cruise lines. They also have a specialty Restaurant, Prime 7 Steak House, which was supposed to be over the top. You had to make reservation at no additional cost. We arrive and were seated by the kitchen in a small and very crowded dining room. There were 4 of us and we had Prime Rib, 2-Ribeye Steaks and surf and turf. I don’t think any of us ate it all and not because there was to much food. The steaks and prime rib were tough, the lobster was overcooked and it was just not enjoyable. You did have a 5 course meal every night and they spent a lot of time replacing silverware and dishes, like a 5 star restaurant. Dinner was not a quick affair; it usually took from 2 to 2.5 hours to eat each night. Service was not quick and if you asked for something different, you would have to ask several times. I must say that the wine flowed freely, there was always someone there to re-fill the glass or top them off. The wine as well as all the liquor was top shelf. Breakfast of sausage and eggs consisted of 2 eggs, two small sausages links and 2 small round (about quarter size) home fries. Lunches around the pool were standard fare, Hot dogs, Hamburgers and sandwiches which were very good. They also had a buffet each day with a different theme. Which was OK, they had a Mexican Theme one day that was bad, if they hadn’t told us, I don’t think I would have known it was Mexican. Most of the excursions were included with just a few that had an extra charge, but there were plenty of free ones to choose from. But they did not live up to billing either. At our first port, we didn’t even stop because the sea was to rough and we couldn’t get into the dock. So they just slowed down and took their time to get to the next port. Most of the excursions are lousy, poorly planned and you no longer even get the rest stop with snacks/beverages. I would prefer to pay more for a quality excursion. Now we only go on our own independent tours and have so much more fun. Spa: Way Way overpriced All of the shows start at 9:30 so we didn’t make it to any of them. By the time we finished dinner most of the time the show had already started. They did have tea and game each day which was very entertaining and fun. They would play bingo and trivia games where you could win tickets for prizes from the gift shop. The tea was served with different type’s appetizers and small desserts which were very good. My next cruise will NOT be with Regents Seven Seas. Read Less
Sail Date March 2015
First, let me say we WERE loyal Regent cruisers and have introduced two other couples to the Regent experience. This time, we were disappointed and embarrassed because Regent's charm and allure has gone downhill. We spent almost ... Read More
First, let me say we WERE loyal Regent cruisers and have introduced two other couples to the Regent experience. This time, we were disappointed and embarrassed because Regent's charm and allure has gone downhill. We spent almost $12,000 for this 10-day cruise and frankly, that was too much money for what we got in return. First of all, the Navigator was shabby and threadbare in many areas. The carpet in front of the elevators was stained and old - especially on the pool deck. It was not a good first impression. Of course, vibration in the stern of the Navigator was expected. However, it makes no sense in holding any type of activity in the Stars Lounge because vibration noise is so pronounced. One day, they had a jewelry presentation in the Stars Lounge and the speaker didn't have a microphone. We all had to sit in the front row so we could hear the presentation. We used to enjoy eating on the pool deck and never had a problem ordering food or drinks. This cruise, the service was less than stellar on the pool deck. Food took forever to arrive and one day, I ordered iced tea FIVE times before a glass arrived. From that day forward, I ordered 2-3 iced teas at a time just to be sure I had a refill. We also had a problem with the start time and length of evening meals. When we first cruised with Regent, I seem to remember the Compass Rose (main dining room) opening at 5:30 - it now opens at 6:30. In fact, all restaurants open at 6:30. We don't like to eat that late. It took a minimum of two hours for every evening meal. Two hours sitting and waiting course by course gets tiresome every single evening. There should be a evening buffet. I would like to see La Veranda converted BACK to an evening buffet. Regent's entertainment is mediocre. On all of our Regent cruises, there's been a Broadway show and Cirque de SHIPNAME. Honestly, Regent needs to freshen up entertainment. And 9:30pm is too late for the evening show when we start the day at 8:00am with shore excursions. Why does the show have to start so late at night? Finally, we feel we should be compensated for a missed day in port. Costa Maya was cancelled because the water was too rough to dock. Although Regent can't be held responsible for bad weather, it was supposed to be a day in port and we had a "free" shore excursion booked. We pay top dollar to cruise with Regent because shore excursions are included in the price and I feel Regent owes us an extra shore excursion. No, we did not enjoy the extra day at sea. We booked this cruise because of the number of days in port and opportunities for shore excursions. Speaking of excursions, we paid extra for the "Turtles, Stingrays Land & Sea" Regent Choice excursion. We were severely limited in our freedom to roam the turtle farm because we only had a green wristband. I would expect a higher quality tour from Regent. The description also promised a tour of the rum factory which was closed. Our tour guide explained the rum factory closes when there is only one ship in port. Some other stop should have been substituted in this tour - perhaps a stop at the famous Seven Mile Beach? As a result, we cancelled our next cruise with Regent (Alaska was already booked in 2016). We have re-booked Alaska with another cruise line. Read Less
Sail Date March 2015
We booked this cruise to celebrate my husbands retirement and our Pearl wedding anniversary so decided to splash out a bit. We booked this cruise 8 months ago as we wished to select our cabin. Even so, the lowest category available was a ... Read More
We booked this cruise to celebrate my husbands retirement and our Pearl wedding anniversary so decided to splash out a bit. We booked this cruise 8 months ago as we wished to select our cabin. Even so, the lowest category available was a concierge suite and there were only 4 choices. We chose our cabin based on being on shore side of ship with more sun as this cruise hugs the coast. With this suite we had privileges of a third discount on land tour, free night in hotel, 400 minutes of wifi, binoculars and priority booking of free excursions and specialists restaurants. We were actually only allowed to book once at the two specialist restaurants. We booked land tour to Iguacu Falls which was the highlight of whole trip but not without lots of timing problems. Hotel in BA was at best only 4 star again with some issues. Hotel in Falls was brilliant but we didn't arrive until after dark and left again at 7am so couldn't use their wonderful pool and appreciate fully the location. Whole tour far too rushed. Other excursions except for Rio weren't up to much with timings all wrong again. Very very disappointing. We paid for our Rio trip on top of cruise price because we thought it would ensure we saw all places of interest and also included lunch. This lunch was mediocre, a Brazilian Bbq, but we didn't have time for pudding or coffee which of course should have been included. We later discovered Regent had arranged a further trip on the day we left the ship which meant we ended up doing same thing twice and we needn't have paid $150. First impression of ship was great. Quick embarkation, lovely lunch, lots of lovely seating areas, lovely pool etc. we thought we were in for a treat. Cabin a bit small but well fitted with marble tiled shower room and small walkin closet. Balcony equipped with comfortable chairs. However, we soon realised there was an awful rattle and creaking in cabin. We thought this would settle down. It didn't and after a couple of sleepless nights reported problem. They said they send a carpenter. Another sleepless night and when we reported in again we were told the carpenter couldn't fix it! In actual fact the problem was a large gap between window and structure which had been plugged with bits of wood and paper. Executive concierge didn't seem to believe us but then declined to come and look and listen herself. Offered another cabin on "wrong" side of ship and lower deck. Told this was only cabin available so more or less take it or leave it. Not the attitude we would expect from a 3 star cruise let alone 6 star! In between this going on we were also drenched when on our balcony by crew washing windows of restaurant above us. We were literally dripping! We were told they expected guests to be out on trips. By this time we were getting very disolutioned with Regent. This soon became completely disolutioned. Service levels had dropped rapidly, with trainee waiters let loose, long waits for food and drinks. Also then found out no entertainment acts could board unless they had Brazilian work permits. So they were cancelled. Trips were cut short on many occasions, we missed lunch as well as afternoon tea more than once and because restaurant opening hours were so restrictive we were often only left with pool bar offerings which were limited. All in all a very very disappointing experience and certainly not value for money, especially when people who booked after us were given better cabins, free land tour which cost us over £2,000, and paid a lot less anyway. If we had been happy with our experience we wouldn't have worried about what other people paid. Read Less
Sail Date March 2015
Regent Seven Seas should be ashamed of themselves for calling themselves a luxury line. Food and service were mediocre at best. The buffet breakfasts showed how far they were trying to cut costs. They cut back on fresh fruits, cold ... Read More
Regent Seven Seas should be ashamed of themselves for calling themselves a luxury line. Food and service were mediocre at best. The buffet breakfasts showed how far they were trying to cut costs. They cut back on fresh fruits, cold meats and cheeses (for the Europeans), breads (that had no taste anyway), and you had to special order a muffin! Dinner menus in the main dining room ... again food was just ok and the service was like John Cleese and Manuel from Fawlty Towers. There was probably more organization in the building of the towers of Babel. No one knew what they were supposed to be doing. In the Italian restaurant in the evening, they asked guests to get their own salads and deserts (why not make their own dinner?); they didn't have a choice of pasta to go with an an entree. The entertainment... if you could call it that... was a joke. That includes the evening entertainment and the quality of the lecturers (who had limited/no qualifications). Also, they offered crocheting (are you serious?) and bean bag toss during the day. The excursions did not always cover the places they listed as highlights on their handouts. It was also an old age home at sea. I would strongly suggest that their senior management should book a week on Crystal to find out what luxury cruising is all about. Read Less
Sail Date April 2015
I just sailed the Seven Seas Mariner. My husband and I sailed the western Mediteranean with our two young adult sons to celebrate their successful completion of undergraduate university degrees. As a family, we have cruised many times ... Read More
I just sailed the Seven Seas Mariner. My husband and I sailed the western Mediteranean with our two young adult sons to celebrate their successful completion of undergraduate university degrees. As a family, we have cruised many times previously but always with 5 star lines such as Holland America and Celebrity. With few hitches here or there, we were always happy with the cruise experience. This time, we decided to try a smaller ship. We were disappointed. Of course, I had high expectations. Eighteen months ago, my husband and I sailed on the Seven Seas Voyager in the Middle East. We were entirely happy with our first Regent experience but perhaps it was because we were insulated by the moderate size medical conference we were attending on the ship. At the time, Regent's inflexible policy of not serving alcohol to people under 21 years of age was of no relevance to us. The subtle discrimination against the young was also inapparent. I will further preface my comments by stating that we paid for 2 concierge level suites on the 9th deck. My sons should have been perceived as full paying customers, not discounted passengers sleeping on a pull out couch, not that that should matter. It was was our intention to spend some time together as a family before our sons move to opposite sides of the North America in August. The problem of age discrimination became noticeable early on. If my sons sat at a table for breakfast without a parent, they would not be offered water, juice or coffee until one of us arrived. If they stood at the "make to order" pasta bar at lunchtime, priority would be given to "real" adults who would line up behind them. Sadly, they weren't really being recognized as equal paying customers. One night, my sons had an accidental intrusion in their state room. A rather confused elderly man was wandering the hallways at 2:30 AM and due to some miscommunication between the reception staff and security about his stateroom number, my sons awoke to two strangers at the foot of their beds. Of course, there was an apology from the security staff but little else from management. When this was followed up with the reception staff the next day after a long excursion in port, there was a further apology and finally an offer to further investigate the matter. The security staff was professional about the incident but the "hotel" management fell short of offering any form of formal apology. I wonder if the operational standards would have been so lax had the incident involved two elderly women instead of two young men. As for the cruiseline's policy about not serving alcohol to "under aged" individuals, it was very frustrating that we could not all enjoy a glass of wine with dinner. I understand that on other cruise lines, parents are able sign a waiver to allow their young adult children to consume alcohol on the ships under parental supervision. I would have been happy to do just that. We didn't have any intention of falling over drunk from the dinner table. We are Canadian and our children have been of legal drinking age for some time. Furthermore, we were sailing in the territorial waters of the European Union where the legal drinking age is 16, if one even exists. On the last night of the cruise, one of the wine stewards mistakenly poured my 20 year old son some wine with dinner in the main dining room. We did not refuse it. Another staff member alerted one of the assistant managers of this. Immediately, a sommelier was sent to our table to reprimand us about our dishonesty. Alas, I recognize that this is a Regent Policy. The main difference between Regent and some other cruise lines is that the alcohol is "included" in Regent's fare. Tangential to the main thread of discussion, the food on the Mariner was a hit and miss. The breakfast buffet was the same everyday as was the pool deck restaurant menu. Lunch in la Veranda was probably more variable but it was often too late to go there after a 5+ hour excursion. The food in the Compass Rose was well presented but the main course was often over salted. Regarding the excursions: it was a nice change that the tours didn't all end with a focus on shopping. However, it seemed odd that all the excursions had an hour of free time. It's perhaps enough time for a coffee but not really enough to do anything else on our own. On our only other Regent cruise, lunch was always included on long excursions whether "free" or "Regent Choice". This time, we paid $259 pp for an excursion to Rome which did not include a lunch or even an option for organized but self paid lunch. We had an hour for lunch and as advised, we ordered a one course meal (pizza) a block away from Piazza Navona. The service was slow. It took 50 minutes to get our order. Finally, to be fair, there are some positives. The staterooms and public areas were well maintained. The cleaning staff are to be applauded for their hard work. The ship security officers at the gangway always smiled sincerely and welcomed folks back on board. The Maitre D', Stephane and staff of Signatures (specialty) Restaurant were absolutely professional and the food probably the best I have eaten on the land or sea for quite some time. Many of the servers were genuinely pleasant and helpful, notably Samuel, Muhamed, Maxwell and Shawn. Read Less
Sail Date May 2015
This was our first Regent Cruise. We spend about 21 - 28 days per year at sea and unlike many luxury cruisers, we are not yet brand loyal. That said we have gone on Silversea most frequently, Oceania and this is our first Regent. We ... Read More
This was our first Regent Cruise. We spend about 21 - 28 days per year at sea and unlike many luxury cruisers, we are not yet brand loyal. That said we have gone on Silversea most frequently, Oceania and this is our first Regent. We are now in our 50’s so believe we have outgrown some of the other lines from our younger years. So in some ways we considered this Regent Cruise as a move up. The Voyager is lovely. The cabins are well designed with more than enough storage. The public areas are also well appointed, understated and elegant. The art was noticeably plain compared to the Oceania Marina but still nice. Cabin service was excellent. Restaurant service not as good. Appeared to be a lack of pride with more focus on refilling salt shakers instead of clients needing more coffee or water. Seemed to not be enough staff. We noticed (as did a few chuckling tables around us) that horribly wrinkled tablecloths were put on tables. Overall we felt there was a lack of pride amongst the wait staff except in the Specialty restaurants where service was excellent. The other difference in the Specialty restaurants was the food quality. It was just better in Signatures and Prime 7. I had a veal chop in both Prime 7 and Compass Rose. The quality was night and day. Regarding the service, here were our issues: On our first day, May 23, we smelled a strong diesel odor in the cabin. It was present when we were still in port and it did not abate when we set sail from Barcelona. It was lingering when we returned from dinner but decided to go to bed. We both noticed it getting worse. It got so bad that finally at 1:00 am, I called Reception. In the age of The Concordia, food safety concerns on Silversea and many issues on various Carnival brands, frankly we were concerned about the effects of diesel and the possible mix with carbon monoxide. We were nauseated. The on duty Receptionist explained I was not the only one and to open the balcony door which I thought would make it worse. We opened the door and it did improve it. The noise of the water and the breeze however would not let us sleep. Many in our same general area of the ship commented or complained too. It went on for 2 nights and into the 3rd day. The Concierge left a voicemail explaining the process of refueling and the lingering odor. I have never smelled that in a cabin in 25 years of cruising. The next day I invited him to smell it personally where he acknowledged it was bad. In fact that he said he could smell it in his office too. I requested a room change - but was told they were full. Although the cruise is all-inclusive, I was shocked that nothing was offered. Nothing. When I stay at a five star hotel and there is an issue so horrendous, the guest is apologized to and offered something. Finally, the next day when I spoke to The General Manager, he did credit my internet service as a gesture of good will. He said "Miami" was aware of the diesel fuel complaints. He said that any requests for compensation would have to be taken up with Miami. We had two sleepless nights and were forced out of our cabin because of the odor. Another issue, though less serious, was the failure to inform me about an onboard credit bought by my sister and a gift of chocolates to be delivered to the room - neither of which happened. They finally acknowledged a mistake in the "upload" and finally the onboard credit was applied on final day. We did not want the chocolates on the last day. My sister should have been credited for those. She wasn't. So disappointing. Last few: We were waiting in the Observation Lounge for a table in Sette Bello with our friends in suite 1104. The Maître in the Italian restaurant told us he would call when the table was ready. He said he notified the Observation bar to tell us they were ready. We heard the phone. The Bartender never told us though we identified ourselves to him as waiting for a call. On the last night, I ordered a Martini in Signatures. It was made by accident with lemon versus olives. Instead of remaking it, the same martini was returned but with olives so it tasted like lemon and they had to replace it anyway. On returning from Europe I sent an email to Regent Guest Relations and waited a week. No response other than the auto-acknowledgement. Then I emailed the CEO. Waited another week. No response their either. I am wondering with the NCL take-over if they are just in total turmoil. So again, there were some wonderful excursions, the Specialty restaurants were great and the ship is lovely. Overall our limited experience, and perhaps it is because we were first-timers, does not endear us at all to Regent. Oceania was a great experience but that was before NCL so not sure now if that will change too. Read Less
Sail Date May 2015
We traveled with Crystal last year and really satisfied. We spent fairly comparable fare (even though it's not possible to exactly compare) for SS Regent and expected the same. Impression during embarkation was very poor. We only ... Read More
We traveled with Crystal last year and really satisfied. We spent fairly comparable fare (even though it's not possible to exactly compare) for SS Regent and expected the same. Impression during embarkation was very poor. We only saw one or two crews in the long hallway leading to the ship and didn't feel very welcome. After that we were sent to pool side buffet while waiting for the room and the food was like hospital cafeteria. Hallway to the room was filled with gasoline odor which lasted for two three days. Main restaurant food and service were mediocre. Menu were not very diverse day to day. Choice of wine was only one white and one red unless we pay more. Deserts were not up to gourmet restaurant. Breakfast buffet was not very good. Specialty restaurants were somewhat better. Excursions were as bad. So called "free" excursions were short and visiting mediocre places and even the ones we paid extra we didn't feel it was good value when compared with the excursion from the local companies which usually can provide better excursion at a lot lower cost. Overall our experience was rather poor and we will not go back to Regent. My main concern is that Crystal cruise may deteriorate over time since it was recently bought by the same company as Regent. I plan to traveled with Crystal next year and I certainly hope to be able to give a better report than today. Read Less
Sail Date May 2015
The reviewer "Regent Ain't What She Used To Be" provides a detailed review we entirely agree with. Unlike that reviewer we had not sailed with Regent before. Our cruise experience was with Seabourn. We believed the two ... Read More
The reviewer "Regent Ain't What She Used To Be" provides a detailed review we entirely agree with. Unlike that reviewer we had not sailed with Regent before. Our cruise experience was with Seabourn. We believed the two cruise lines were similar. In our experience they are not. Seabourn prides itself on the interaction between staff and clients - this is the major failing we found with Regent. As noted by other reviewers, staff seem overworked and undertrained. Many categories, such as the sommeliers throughout the ship, are sommeliers in name only. They could offer, poorly, the wine of the day, but struggled to deal with any request beyond that. More generally we made a number of inquiries with staff, none of which were adequately dealt with. The answer typically was "I don't know", there was no offer of follow up or further assistance. Compared to Seabourn the food was ordinary and very repetitive. Typically we left most of it on our plate. Other guests we befriended, who had travelled with Regent previously, bemoaned the fall in standards. We agree with comments in other reviews about the time consuming, frustrating, process of allocating clients to excursions and disembarkation. Put simply there seems to be a lot of double handling and lengthy delays. All tour allocations are funnelled through one person who seems easily distracted. On one occasion a guest arrived very late for a tour, the organiser left a theatre full of other clients while he dealt with this one latecomer who, given the circumstances, should have been left behind. If you arrive 20 minutes after the departure time for a tour it is unreasonable to have any expectation of being on that tour. We would not travel with this cruise line again. Read Less
Sail Date June 2015
This was our fourth Regent cruise and first on Voyager. We are seasoned travelers, having been all over the world, mostly doing our own trip planning (we are 60 and 68 respectively). After our last trip to Europe in 2014, we looked ... Read More
This was our fourth Regent cruise and first on Voyager. We are seasoned travelers, having been all over the world, mostly doing our own trip planning (we are 60 and 68 respectively). After our last trip to Europe in 2014, we looked forward to cruising as we know we can unpack once, not rent cars, or schlepp bags in and out of hotels. We enjoy seeing the world go by from the balcony or aft deck, and of course, the all-inclusive aspect of Regent is appealing. I am torn between a rating of 2 or 3...but given what you pay for a Regent Cruise, I ultimately came up with a poor rating. Here's why: Suite: Upon entering the cabin we are greeted by champagne and eagerly browse all the information on the desk. Oddly, I noticed was an envelope with shore excursions addressed to someone else along side an envelope with our tickets. I took the envelope to the Destination Desk and she simply tore up the other persons' tickets and tossed them in the trash. No explanation. The next odd thing occurred while we were unpacking. I opened the closet door and it literally broke - the top hinge snapped and the door swung toward me, just missing my head. Fortunately the bottom hinge held. We immediately called reception and reported the problem. It took 6 hours before someone came to fix it. We were told that maintenance was "too busy preparing to sail" to assist until later. I was surprised to find a large stain on the carpet in front of the makeup table and the small night light along the floor askew and leaning out. We also noted a strong smell of diesel in the hall outside our suite. Fortunately it didn't permeate our suite. Dining: By far the biggest change since our last trip. Food, other than the premium restaurants was not good. Settle Mari had the same tired menu every night with gloppy pastas and dry veal. La Veranda for breakfast was only good if you stuck to fresh fruit and ordered eggs made to order. The hot buffet items were greasy, pastries dry. Compass Ross was slightly better, but service was so slow for breakfast - the explanation given to use was that their kitchen is primarily focused on room service in the morning. Pool Deck Grill varied widely. "Themed" lunches could be acceptable or awful. Signatures and Prime Seven were noticeably better, but I agree with other reviewers that the sommelier was laughable. When I asked for a recommendation on a non-oaky chardonnay, he said he hadn't tried any of those on the list, but he'd "heard" good things about the Louis Jadot Meursault (what?). We stuck with beef or lamb and found they were very good. Lobster was consistently dry and very small portion wise. Entertainment: Other than the Orchestra and the Piano player in the Observation Lounge, the entertainment is sub-par. Amateurish stage shows. I hate to be snarky, but my daughter's high school musicals were better than these shows. The James Bond night was so bad, we left early. Disappointed in Team Trivia this time. I joined friends to play as a team and always had to track down a server for a tea cup and hot water. Cakes and sweets were awful - dry and tasted like they'd been thawed from previously being frozen. Also, if Ray (the Cruise Director) wasn't available you ended up with dancers from the show substituting badly. Crew: I highly suspect that they have reduced the overall crew size and cut back on training. It was hard to find a waiter in the Observation Lounge after dinner and we never once had a server wait on us onside on the Horizon Aft deck - we always had to go in the lounge and hunt for a server. Never once saw the Captain. General Manager occasionally strolled around, but never smiled, said hello, nothing. On the other hand, our Cabin steward was fabulous, always smiling and greeted us by name. The guy running the Computer room is pretty good, given he has crappy equipment (soooo slow desk tops) and has to answer the same question a thousand times a day "I can't get WiFi to work!" Excursions: Ranged from great to awful. As others have noted, the process to get onshore for excursions is disjointed and poorly managed. Other than the young man, I think from Chile, the other Destination Desk crew appeared overwhelmed and negative. Many guides were weak, but again, some were amazing - Rollie in Belfast was exceptional! I felt overall that we spent way too much time on the buses. Some stops were just not interesting at all - Kristiansand and Skagen. Overall impressions are that things have slipped as far as quality and service. On our previous trips, servers would practically fall over themselves to carry your plate from the buffet to your table in La Veranda and the Pool Grill - happened ONCE on this cruise. Also, on previous cruises your wine was topped off continuously. We often waited for refills and had to tell them what we were drinking! Given the price paid, I no longer believe Regent is a good value. We spoke to many other travelers who agreed with us, many of them having sailed with Regent since the Radisson days. I hate to say it, but I think we're done with Regent. Read Less
Sail Date June 2015
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. ... Read More
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. This cabin had a huge metal windscreen which obstructed 1/3 of the balcony view. Our Sunset pictures were 2/3 beautiful and 1/3 steel hull. In addition, they didn't inform our Travel Agent that directly above us is the Ships forward A/C, exhaust/ventilation system that was so loud you thought you were sleeping in a wind chamber. We complained about the obstructed view and how Regent deceived our Travel Agent into believing we were being given an upgrade but actually it was a downgrade and they said that this was done not by the Ship but by Corporate Regent in Miami. Because the ship was now completely booked, the very embarrassed but kind Ship Concierge said that we had no options. With respect to the noisy room... it only got worse. We called down at 1 am while we were docked in Saint Petersburg, Russia and the front desk informed us that the Maintenance Team is working on it and they will shut it off. For 20 minutes we had peace and quiet however the repair noise directly above us kept us up. They started the AC again and the rattling and noise began again. The next day, the Ship GM, head of Maintenance and two other senior staff were in our room where they issued a work order again for carpenters to fix some loose ceiling tiles. We requested a partial refund for both the "bait and switch" cabin downgrade with the view obstruction AND the defective AC noise issues. Regent offered a token coupon for some future cruise should we elect to take another cruise on one of their 3 older and tired vessels. We declined and said that we felt that having some "skin in the game" and being "held accountable" for this cruise was important and asked for a 10% refund which we though was reasonable and the coupons for some future cruise as an incentive. Radio silence for 13 days until we heard back from Corporate Miami where a mid level Conflict Resolution Manager said that he would have given only 1/2 the coupon value but that REGENT never reimburses cruise patrons even when there was a misrepresentation or a defective cabin experience. Besides the tired ship, poor mechanical AC, and obstructed view "downgrade" switch which I blame Corporate Regent Cruises in Miami, I cannot speak highly enough about the best efforts of the Ships staff and crew to make the experience the very best with what marginal equipment they were working with. Ships staff and dining experience was top notch. Read Less
Sail Date June 2015
My wife and I travelled with friends on the seven seas mariner cruise that our valued travel agent recommended and advised us on . We were told that this ship is a true "six star" ship recently renovated and up to the best of ... Read More
My wife and I travelled with friends on the seven seas mariner cruise that our valued travel agent recommended and advised us on . We were told that this ship is a true "six star" ship recently renovated and up to the best of them at the moment. We were very pleased with all the facilities and our stateroom was definitely comfortable and well appointed . We have no complaints about presentation of the ship or the amenities and common areas. However , when it comes to service and value for money its a totally different matter. Service and help at the pool was simply non existent- we had to help ourselves each and every day or complain and wait for someone to help get chair and or a drink . Breakfast was just a horrible experience - no one knew about how to cook fried eggs Anything that was ordered hot came at least 30 mins late and by that time we were all ready to leave. Breakfast area was nothing short of a chaotic experience more like a cheap cafeteria in a department store or a zoo. Even at night one waiter served ice cream to our table that he tasted before he served from the very same bowl. I gave my expensive newly bought linen pants to be dry cleaned and they came back shinny and ruined . I made a claim which was endorse by the ship's staff and brought it back to my agent to process . After several weeks an response came back to say that they take no responsibility and I should have claimed from my travel insurance - well that is really disgusting. We were advised that two of our planned destinations were to be cancelled the night before we were to arrive - so instead of taking us to St Tropez they took us to Toulon which was to be the next destination anyway . The buses to take all who booked to Aix en Provence were waiting for us but no buses were arranged to take us to St Tropez which was less distance than Aix en Provence. We were told that if we have arrangements in St Tropez we could take a taxi. Taxis would be approx. Euro 25O each way. Not only did they not help us to get there but instead of staying an extra night in Toulon, we were taken back to Barcelona one day earlier to abruptly end the trip prematurely. So two ports were cancelled during this trip both were highlights and no apologies were given despite the fact that weather conditions were not as they had reported, but quite manageable if they tried, The captain never made any appearances to explain and on our return our agent made a full report and claim for at lease one night refund but to no avail . They simply refused to accept that there was any reason for claim. We and others on the cruise are convinced they made a commercial decision to return to Barcelona early and cut their costs. Read Less
Sail Date July 2015
This was our 6th cruise with Regent Seven Seas and it may well be the last. What was once a high end luxurious cruising experience has now been diminished to cost cutting. The service, the cuisine, the excursions are all sub-par now. ... Read More
This was our 6th cruise with Regent Seven Seas and it may well be the last. What was once a high end luxurious cruising experience has now been diminished to cost cutting. The service, the cuisine, the excursions are all sub-par now. For example, although most regular excursions are "free" we wanted a more memorable experience and so paid over $600 a person for the "Private View of the Vatican" with Smithsonian expert in attendance.(She was not permitted to speak). We were run ragged by two inept guides who did not even have the foresight to prepare our audio ear pieces and entrance tickets ahead of time. Five members of the group got lost in the fray and we had to chase them through the Vatican! Another huge disappointment was the Captain's rather abrupt decision to skip the first port of call,Trieste. We had been so looking forward to it. We were scheduled to dock at 8 am and at precisely 8:05 after only 5 minutes of attempting to sail in he gave up claiming there was too much wind. It would have been much more intelligent to wait an hour or two and try again as other ships we have sailed with have done. This demonstrates some consideration for the passengers who wait all year for specific ports. Regent seems to be aiming for the lowest common denominator now. We are going back to Seabourn. Read Less
Sail Date July 2015
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