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210 Regent Seven Seas Cruise Reviews

This was our second time on the Voyager, again in the beautiful Med and although we had visited just about every port on our Monte Carlo to Venice journey many times before, we enjoyed the beauty and weather and culture of these very ... Read More
This was our second time on the Voyager, again in the beautiful Med and although we had visited just about every port on our Monte Carlo to Venice journey many times before, we enjoyed the beauty and weather and culture of these very interesting areas and had a wonderful vacation. We found a great last minute offer and booked about one month prior to departure. Just like last year: the ship was in beautiful condition, our Concierge Suite (1018) was lovely and comfortable (although some extra storage areas would be appreciated), the cabin service was excellent, embarkation and disembarkation were a breeze, shore excursions were well organized (even if I still dislike daily bus tours) with lots of choice, the entertainment was still mediocre at best (like all small luxury ships), and the crew tried very hard and aimed to please. What was better than last year was, firstly, the service. While things seemed disorganized last year onboard, this year all staff members that we dealt with were engaged, happy and worked very hard to accommodate all of the passengers and their needs and wants. Bravo! All requests were handled efficiently and pleasantly, and, this year, there was no problem getting reservations at specialty restaurants - the staff worked with us and did what they could; that is all that one can ask. Secondly, we had such a strange experience with the food: the first couple nights of the cruise (French Restaurant and then Compass Rose) the dinners were terrible - totally unexpected: food delivered cold, under-cooked fish, scallops that tasted metallic, etc. This had nothing to do with our individual tastes, something was very wrong (we were a party of 4 and all of us agreed that there was a problem.) After the excellent deck Bar B Q, while having a drink at one of the bars, we ran into Danielle (the F&B Manager) and Maria (the Restaurant Manager) and very nicely told them our problems and, WOW, did they respond and turn things around. From that point forward, every meal was superb and they made sure that we were satisfied. It was amazing to see how much they cared about the product and were so concerned that 4 passengers (all of whom had been on Regent before) would be satisfied and enjoy the cuisine. It was an impressive and excellent display of service that we very much appreciated. We were on the cruise that had the mishap in Rome - yes, the ship banged into pier and took a bit of cosmetic damage but it was not the end of the world - the captain himself stated a few hours after the event that there was no mechanical damage. I don't think that the entire issue was well handled: there was a lack of information and disclosure by senior crew, we needlessly missed a port of call because we spent a night in Rome for no good reason (all of the other cruise liners were coming and going), and the words: "sorry for the inconvenience" only go so far. Regent could have done far better. It was a shame that we missed one of the highlights of the cruise: Sorrento (or Naples) for Capri, the Amalfi Coast, Pompeii, etc,. No one would have minded if the itinerary was juggled and we missed Corfu, for example. We are loyal Silversea cruisers (looking forward to Australia in January on the Muse) but we also like the Regent. We honestly prefer the Silversea product - our opinion is that its a bit more polished and refined and the included shore excursions on Regent are not a big plus for us. That being said, at the end, most cruise choices are about a balance between product, price and itinerary and we certainly would cruise with Regent in the future. Read Less
Sail Date September 2018
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the ... Read More
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the cruise directly with RSSC. I found our travel agent at RSSC to be very easy to work with. My only complaint with RSSC was several of the excursions that we would have enjoyed had been booked prior to our booking the trip and some of the excursions were just OK (that is the reason for the 4 star vs 5 star). Perhaps it was bad choosing on our part. We would have enjoyed having more flexibility with the excursions. But perhaps that is an impossibility in the nature of cruising - we were new to cruising. The food on the boat was excellent and my kids require gluten free diets which the culinary staff was amazing, They had wanted us to pre-order our gluten free meals ahead of time however many times my kids decided what they wanted at the meals and they couldn't have been more flexible. The complete staff on board could not have been more welcoming. There was a youth club - but my kids weren't interested in joining. There was a great game room with lots of games that we were able to use anywhere on board and a pool. We were lucky with wonderful weather and the pool deck was used often. Our room was very nice and the housekeeping staff was wonderful. The fitness facility was small and we did have to wait for treadmill/elliptical when we went. The spa was nice - we enjoyed massages and a manicure for me. The on board entertainment was enjoyable. We needed to see the doctor (for pink eye) that was contracted before cruising for medication and the medical facility/doctor/nurse were wonderful. I would highly recommend cruising with RSSC - but do some homework on the excursions! Read Less
Sail Date August 2018
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife ... Read More
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife and I. We have cruised before on Seabourn and NCL. Overall we were really happy. They really do include almost everything in the price and that makes this style of cruising very relaxing. We booked into a Penthouse A suite on Deck 11. Check-in and boarding were pretty smooth. It did not quite have the personalized touch that Seaborn did with someone waiting for you in your room, but our Butler, Bejoy, was amazing. He really could not have been nicer or more competent. The room was very spacious, well-kept, and in good shape. The included excursions were really good. We just stuck with those. You have to pay an upcharge for some of the more high-end ones. The included wi-fi was a really nice perk. The one disappointment was the food. Granted my wife and I are pretty spoiled / lucky, but I just felt the food was a notch below where it should have been. There were some standouts like the king crab legs in Prime 7 and the filet / tenderlon was always good. But in general, although it all looked good on the menu, it just fell short. The foie gras (which I had twice) was well-cooked, but just completely bland. Same with the schnitzel one night. I had a porterhouse in Prime 7 and it was tasty but maybe just a 1/2 inch thick. Other examples would be the brussel sprouts in Compass Rose which were just served steamed with zero seasoning, a lobster bisque which was incredibly thin, or the lobster tails which always looked like they'd been under the heat lamp for a bit too long. I think we had our best experiences at Sette Mari with Efrem as our server. We were able to order canapes in our room but the timing (5-7) put it too close to dinner for us and the selection didn't vary and was kind of so-so. Enough on the food! We do enjoy wine and we found the selection included to be fine with us. Decent selection and all pretty good. We ordered a bottle of Groth one night and IMO they offer you these extra-cost wines at below-market prices (plus no tax and tip on them). We went to the show almost every night. They were very well done. One thing I noted though was there there was very little diversity in the cast, and that's not something I normally notice. As far as the clientele, it was mostly English-speaking. There were a number of kids on board (I think over 100!) and a number of multi-generational groups travelling together. I did notice that the ship never really felt crowded though. You could almost always get a seat at whatever bar, lounge, or restaurant you wanted. (Exceptions were Prime 7 and Chartreuse, but that's to be expected.) All in all, this was a five-star cruise that I think was let down by the quality of the dining experience. And even then, the menu, the setting, and the service were all great, it just came down to some pretty bland dishes from the kitchen. We would do Regency again if the schedule drove us there (like this time), but may try Seabourn again or Crystal next time. Read Less
Sail Date July 2018
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that ... Read More
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that long postponed desire. We went with the concierge suite for the extra hotel day in Reykjavik which we did enjoy ( although the excursion we went on was longer than I had anticipated and we ended being up for about 40 hours before hitting the sack that night). The suite was spacious, our steward was very attentive but the bed was higher in the middle than at the edges so sleeping was an adventure every night. For a luxury cruise line the tv entertainment was the most limited that we had on any of our cruises (this was our ninth) and soon got boring. We were used to larger ships so this was something new to us - a ship that had almost as many crew members as passengers. The service was great from the bar staff to the dining room staff to our room steward. We soon got to know the names of many of them and they remembered us as well. The food was very tasty but aside from the everyday choices the daily specials were limited - more so than on some other cruise lines. I was particularly disappointed in the lobster. Good lobster has a sweet flavor with a soft texture when prepared well - the two times I had it on this cruise failed on both criteria. It had little flavor and was a little tough - very discouraging. That was balanced out by some different takes on staples like onion soup. A redeeming factor for meals was the buffet - they did have a small but varied selection that was different and, at times, more exotic than on other cruises we had been on. We always enjoyed ourselves there. Entertainment and activities were limited but the ones they had were enjoyable - they just needed more than the one offering but on a small ship ( Read Less
Sail Date July 2018
We did a considerable amount of research for our Alaskan cruise before choosing the Seven Seas Mariner. The ship presents itself with such class and attention to every detail.The embarkation was organised and stress free. The suite was ... Read More
We did a considerable amount of research for our Alaskan cruise before choosing the Seven Seas Mariner. The ship presents itself with such class and attention to every detail.The embarkation was organised and stress free. The suite was more than we expected for three of us ( our adult daughter shared the suite with us in the ‘lounge area’ of the suite. The bathroom was a good size with lovely complimentary toiletries and shower over bath. The staff were friendly and we were greeted several times a day by a sunny smile and a good morning or good afternoon or good evening. The lectures were informative and offered a good entry level into learning about Alaska. The evening shows were relaxed and entertaining. All of the restaurants offered a wide choice. We ate at Chartreuse several evenings where the food was beautifully presented and delicious. The other à la carte restaurants we enjoyed were Prime 7 and Compass Rose all of which were exceptional. We enjoyed breakfast at La Verenda where it was self - service. We also enjoyed lunches at Coffee Connections where there was a wide range of light snacks to choose from. Had there not been Gastrointestinal infection on the ship it would have been perfect. Because of this, all the self service laundries were locked and were not made available for the balance of our cruise - 6 days. We were not offered a complimentry laundering service and when asked were told that we would have to pay. I felt that we could have had a bit of help in this regard as after all we had paid for a commodity and there wasn’t any option offered to us. Other than this, it was amazing. The best part was not having to pay for your meals, drinks, and tips in the ‘all inclusive’ fee structure. Looking forward to our next cruise with Seven Seas. Read Less
Sail Date June 2018
I have taken 2 other Regent cruises they were perfect Regent has to take a serious look at their WiFi offered for free. Most times it was either so slow or not available definitely not a good experience The crew excellent the food ... Read More
I have taken 2 other Regent cruises they were perfect Regent has to take a serious look at their WiFi offered for free. Most times it was either so slow or not available definitely not a good experience The crew excellent the food especially the new Compass Rose menu was perfect The complimentary laundry was another disappointment why not extend the hours? The big negative was our disembarking in New York The process was smooth until you left the terminal # 88 not a Regent representative in sight Carnival reps directed us to our bus area Then the fun began I was group grey 3 The buses for grey 1 & 2 were there (for 40 minuets) finally our bus to JFK arrived loaded and left my flight was departing at 1: 00 pm the driver enters the airport at 11:35 am dros off some at Delta then drives out of the airport and come back in. He stopped the bus at a traffic signal leaves to get directions! 4 of us got out opened the luggage compartment retrieved our 8 bags and walked to our terminal we got there at 12:16 I think Regent should look at Academy Bus Co and maybe don’t use a low bidder shameful for my wife and I to unload our bags and run to the terminal I did write a note to Regent with no response I guess now that Norwegian owns them it will go down hill from here! The 4 of us will look at Crystal or Seaborne next trip Read Less
Sail Date June 2018
I wanted a daylight transit of the canal.That was great! The ship skipped 2 ports... Nicaragua and Guatamala...no compensation for that. I was disappointed that coming back to New York we passed the Statue of liberty at 4AM so I ... Read More
I wanted a daylight transit of the canal.That was great! The ship skipped 2 ports... Nicaragua and Guatamala...no compensation for that. I was disappointed that coming back to New York we passed the Statue of liberty at 4AM so I missed that and I was so much looking forward to it. The officers were invisible. I saw the captain only once the whole trip. Ray was a great cruise director. Some of the entertainment was very good. The bridge lessons were very helpful...Judy was terrific. Despite the long voyage and good food I managed to lose weight! That was a shock! I ate a lot of fruit. Maybe that is the secret. I will probably try another ship for my next cruise. The Navigator is getting tired. Meeting people from all over the world is the best part of any cruise. I have many new friends from Europe and Australia. Read Less
Sail Date June 2018
I should start by saying that this is my first cruise experience. We booked using a travel agent. We had the following requirements: great food, not a lot of kids, and not a "party" boat. This cruise definitely checked all ... Read More
I should start by saying that this is my first cruise experience. We booked using a travel agent. We had the following requirements: great food, not a lot of kids, and not a "party" boat. This cruise definitely checked all the boxes for us! Cabin:We upgraded to a concierge Suite on the 10th floor. It was so spacious. We had a king size bed, walk in closet and even a sitting area. We had a bathtub with wonderful Loccitane products as well and even a balcony with enough room to have two chairs and a small table. Dining: The food was fabulous! We ate at all the options that they had! The pool bar had burgers, etc. Prime 7 has steaks and seafood. Compass Rose is open Breakfast lunch and dinner and has a great variety. And Sierra Mar ( My favorite) is italian and Chartreuse is French. I HIGHLY recommend making dinner reservations at Prime 7 and Chartreuse. These did book up on our 7 day cruise and the others are first come first served. ALL THE FOOD AND DRINKS were included. Not just the beer and wine but everything! Service: This was unlike anything I have experienced. Everyone that works for this ship is very nice and so accommodating. Pretty much anything that I asked for, they would make happen. For instance, we had a steward named Gregory that we met on the first day. He asked if there was anything that we needed for our room or mini bar. I asked for wine for the mini bar and he even asked what kind that I preferred and made sure that the mini bar was stocked with my favorite wine the whole trip. This was a nice touch. Ship: Was very clean, and very well appointed. It had a luxurious feel without feeling stuffy. Shore excursions: We did the Bering Sea- Crab Fishermans Tour in Ketchikan. I would HIGHLY recommend this! It was one of my favorite excursions that we did!!! Very informative and it was interesting to see what the day and the life of a crab fisherman would be like. We also got to see A LOT of bald eagles! Mendenhall Glacier and whale Quest in Juneau. Very fun! We got some great pics of the glacier and it was a beautiful day so it was nice to be on the water. We didn't get to see a lot of whales though. Venture to Glacer Point was amazing but I wouldn't not recommend to someone who doesn't like to walk a lot. It is a pretty far walk to the Glacier after the canoe ride but for myself who likes this, it was great! It was really cool to be soo close to the glacier. The Sea otters, Raptors and Bears, in Sitka was a little disappointing. We thought it was a little more like seeing Bears and Eagles in the natural habitat but it was more like visiting a zoo. We did see Sea Otters but couldn't get close enough to get good pictures. I do have to make clear that ALL the excursions were NOT free. There are a lot that are but those ones didn't really appeal to us. We were given a discounted rate but still, that was a little misleading. Overall, this was a great experience! It was an expensive cruise, but we felt that it was worth every penny! We are already looking forward to booking another cruise with Regent! Read Less
Sail Date May 2018
We did the Barcelona-to-Rome cruise leaving Barcelona April 2018 and had a great time. The room sizes are far better than any others we have seen, and include a walk-in closet and spacious bathroom--not amenities you normally find on a ... Read More
We did the Barcelona-to-Rome cruise leaving Barcelona April 2018 and had a great time. The room sizes are far better than any others we have seen, and include a walk-in closet and spacious bathroom--not amenities you normally find on a cruise ship. The public areas, bars, pool area were all great, and I particularly liked the health club on the 6th floor. In addition, Regent's arrival (at the airport) and departure experiences were really well done. We had been on a river cruise with AMA in 2017 and went on this cruise with a couple who had been on a different AMA river cruise last year. All of us thought that Regent's food, while OK, did not match AMA. Maybe that reflects preparing food for 750 versus 140, but anyway that's our view. The three specialty restaurants on the Regent Explorer were quite good, although again my wife and I thought our one dinner at the AMA "Captain's Table" was even more special. We thought the tours were generally pretty good, but there were two occasions where tours included stops at facilities that were just attempts to sell stuff to folks on the tour. One on Mallorca took the group quite a long way to a rather worthless tour of a synthetic pearl factory, ending with too much free time in the factory's gift shop. Then we had a tour to that began in the little French village of Eze, which is a fantastic place, and ended in Monaco, which is also well worth seeing. But stuck between them was a tour of a perfume factory, again dumping you in their showroom at the end, and providing more time than necessary. Regent should delete the commercial stops from their tours, in my view. Those are my suggestions for improvement; overall it was a great time and the experience generally matched up with the premium price Regent commands. We would probably sail with them again and are considering a Baltic cruise in a year or two. Read Less
Sail Date April 2018
WE chose this cruise to celebrate a special birthday and because we only had to fly one way! We flew to Barcelona and Regent put us up at the Hilton which was a very nice modern hotel. We only stayed one night and were taken to the ship ... Read More
WE chose this cruise to celebrate a special birthday and because we only had to fly one way! We flew to Barcelona and Regent put us up at the Hilton which was a very nice modern hotel. We only stayed one night and were taken to the ship which had come from a 3 week refurbishment in Marseilles. We had only sailed Regent once (on the Navigator) and we were not fond of that ship. The Mariner was beautiful. There were still small touches that needed to be finished (maintenance men came in our suite a couple of times to do work) We visited Malaga and Cartegena Spain and Funchal in the Canary Islands. We took tours provided by the ship and they were fine. The dining experiences were very good. One could indulge in myriads of offerings. The "every night offerings" in Compass Rose included Dover Sole, Maine Lobster, lamb chops, steaks. Specials each night were also offered. Prime 7 and Chartreuse were elegant and the food was presented beautifully. We ate in the Veranda for breakfast and lunch and there were different offerings for lunch every day including themed lunches (Indian, Asian, Mexican). Serena, our captain was excellent and very personable. On the last night before the crossing she skirted a storm by going 150 miles out of the way to give us a pleasant dinner and show. Then the rocking and rolling started and continued for most of the journey to Bermuda. It made for unpleasant sailing and the wind and chill prevented outdoor activities and even sitting on the balcony. We had one very good speaker until we got to Bermuda. He talked about disasters and how he was part of the teams sent to disaster areas by the government. He also had climbed every mountain and showed many pictures and was very enjoyed as he commanded a large audience. We are long time Seabourn cruisers and are used to more personal attention than we received on Regent. Kumar, our butler went above and beyond to please us. We are taking the Mariner again in September from Vancouver back to Miami with 4 ports in Alaska. We also booked a 2020 cruise on the new Splendor now being constructed. Looking forward to calm sailing. Read Less
Sail Date April 2018
Really a 4.5. Embarkation in Miami extremely easy especially if you were in one of the larger suites like we were--a Master Suite. But really it was only the difference between no wait and at most a 3-4 minute wait, there were over 15 ... Read More
Really a 4.5. Embarkation in Miami extremely easy especially if you were in one of the larger suites like we were--a Master Suite. But really it was only the difference between no wait and at most a 3-4 minute wait, there were over 15 agents taking care of the formalities. One unusual thing--first time ever in 2+ cruises that we were allowed to keep our passports. Ship itself is gorgeous--still has that new ship smell :). It's subjective, but it may live up to the "most luxurious cruise ship" tag from Frank del Rio. Master suite was very good with a couple of flaws that made us wonder if Frank had ever examined it personally. First,the living room couch was quite possibly the least comfortable couch we have ever tried to sit in. Very low and hard back. They had put lots of cushions on it, but all that meant was if you tried to sit up in it or lean back to watch TV you slipped off. Only one arm chair so only one person at a time could be comfortable watching a movie. Also, couch set up far too close to the TV for comfortable viewing. Butler and stewards moved the couch for us about four feet back for a proper viewing distance. TVs themselves large and proper Hi-def feed of a large movie selection. However, seems like most cruise lines these days content themselves with MSNBC and Fox news so if you want anything in the middle you get BBC. Moreover no ESPN so only Sky Sports and if you have a 75%+ American clientele all soccer all the time isn't great especially during March Madness. The other cabin oddity was no fewer than 15 switches (in rows of 3) that do exactly the same thing. You can turn on or off all the lights in the foyer, living room, and dining area at once but can't choose any subset. I sincerely hope they fix both of those things in drydock. We did get a chance to see the famous $5K/day/person Regent Suite as we got invited to a small dinner party there. It is over-the-top with built in spa, the $75K bed (apparently the Splendor will have a $150K bed), lots of Lalique crystal, etc. Food was generally excellent at both lunch and dinner (we believe strongly in sleeping in on sea days especially when losing an hour most nights going eastward). Lots of lunch venues open, both buffet and sit down. We found the food considerably better than that we have had on the other Regent ships, particularly in the MDR. The new MDR menu provided a huge number of choices and quality didn't slip because of that variety. There is a Senior Executive Chef who reports directly to the GM instead of two a F and B manager--we met him on a galley tour and he is extremely impressive. Of the specialty restaurants, Pacific Rim is surprisingly good--I put it that way because we are from N. California so are Asian food snobs. There was excellent variety and quality and most of the dishes were reasonably authentic. Yes the bulgogi was really a nice sliced steak with a soy-based sauce instead of the true Korean item and they should train the wait staff to pronounce the iconic Vietnamese soup pho as "fuh" vs. "foe," and the menu should make it clear you can get both hot and cold sake (it only says cold but they were happy to serve hot at the proper temperature). But those are minor quibbles. I rate the quality about as good as the Nobu restaurant on Crystal with more choices and actually better than Jade Garden on Oceania (which is good, not just nearly as authentic). They push the lobster tempura (which is good), but be sure to try the duck, the pho, the miso cod, and the stir-fried greens, and the green tea ice cream among other dishes. Chartreuse was also excellent in all respects although selection a bit limited. Much better than the earlier Regent Signatures incarnation. The whole dover sole is particularly good. Prime 7 a bit disappointing actually, appetizers, sides, and desserts very good, but steaks only fair without a proper char and not as marbled as prime steaks should be. Seti Mari is still a confused concept. Is it a buffet or sit-down restaurant? The bit of both doesn't really work IMHO. Toscana on Oceania hugely better for Italian food as is Prego on Crystal. The baker on Explorer is really good-both for desserts in the restaurants and especially at afternoon tea. Entertainment generally good to excellent. Production company one of the better ones we've seen--rivaling Crystal in that regard. Guest entertainers mostly very good to excellent--a husband-wife pair called "Somewhere it's Five O'Clock" was new to us and did two shows with actual modern pop and rock music (and some classic rock too). (Although we may have been the only couple that recognized their opening song "Little Talks"--that's by Monsters and Men if it comes up on a ship trivia quiz). However, the guest comedian was something out of the Dean Martin era when joking about drunk drivers and the female anatomy was considered funny. Nowadays it's both sexist and offensive. That caused me to downgrade the entertainment rating one notch. Service top-notch in all respects from wait staff to cabin attendants/butlers to cruise director and his staff. If anything Regent may have gone overboard in responding to some earlier comments in this forum about slow or mediocre service, at one dinner we counted 8 times a waiter, head waiter, or maitre'd came over to ask if everything was excellent. I thought of putting up a sign that said "things are perfect." The only problem with our butler was that he made us feel guilty we didn't give him enough to do--I had to convince him we could find our way to dinner without him. Internet service only fair. Sort of OK for first half of cruise, then they had problems switching satellites in mid-Atlantic which led to 3 days of unusable service. Not a matter of too much simultaneous use--service terrible at 2am during that period. The similarly sized SIlversea Silver Muse with a comparable passenger load and "free" internet throughout had almost land-based speed on a crossing we did six months earlier. Speed these days is simply a matter of money and technical competence. Finally ports and excursions, a fairly minor part of a crossing and particularly true on this voyage. There were five port days scheduled and two+ got cancelled. The first day in Bermuda, while it was sunny, winds were up to 60 mph gusts. Some deck furniture that was not completely tied down literally flew off the ship. So almost all excursions that day were canceled. Unfortunately that meant that re-scheduling everyone on excursions the second day proved impossible. Our tour in Funchal was just ok--guide could have been a lot better. The tour of the Nerja caves near Malaga was spectacular. If you haven't seen them you really need to do so. Largest underground "theaters" I've ever seen and an excellent guide. And then came the unique-to-us part of the cruise. We were sailing from Malaga to our last port of Alicante before ending in Barcelona. Our captain woke us at 3:30am to tell us that the ship was going to be making some unusual turns because a passenger had gone overboard on the Norwegian Spirit which was just ahead of us. Five ships in the area including several from the Spanish Coast Guard and two helicopters spent six hours searching the area--the passenger, who it turns out had jumped overboard, was never found. We were released from the search, skipped Alicante, and had an extra sea day. Overall, this was a very good to excellent crossing aboard a superb ship that I believe will get even better when they fix a few glitches. Read Less
Sail Date March 2018
We chose this cruise because if was from Sydney to Bali via Brisbane, Townsville, Cairns, Cooktown, Darwin, Komodo and Bali. The ship was impressive. Cabin was excellent. All balcony ship. Bathroom was spacious and kept in good clean ... Read More
We chose this cruise because if was from Sydney to Bali via Brisbane, Townsville, Cairns, Cooktown, Darwin, Komodo and Bali. The ship was impressive. Cabin was excellent. All balcony ship. Bathroom was spacious and kept in good clean condition with lovely L'Occitane toiletries. It was all inclusive and the ships complimentary tours were good except for Bali. Unfortunately due to heavy traffic in Bali the 5.5 hour tour extended to 6.5 hours and 5 of those were spent on the bus sitting mostly in traffic. The tours in Australia were excellent and very enjoyable. We found the food plentiful and mostly excellent. Lobster tails, sea scallops, prawns, fillet steak,etc,etc were always on offer so there was always good choices available. The downside for us was the outside back deck for the Le Verandah restaurant. Very small area and lack of staff here made for an extremely poor eating experience. There was virtually no service in this area. I feel that spare cutlery should be made readily available both indoors and outdoors because once they remove your plate with your cutlery you could spend hours waiting for fresh cutlery especially outside. This happened to us. Also the drink waiters were lacking in Le Verandah. The general waiters would pour you a water but never ask if you required a further drink and it was hard to get a wine or other at times in there. Compass Rose was lovely but the service was hit and miss mostly. Staff need better training. Prime 7 a lot of huff and puff over nothing. Food better in Compass Rose. Chartreuse similar. Menu unexciting and hardly French food in my opinion. Again very disappointing. We visited each once and that was more than enough. The coffee area on Deck 5 was lovely. Plenty of areas to sit quietly. Afternoon tea in Horizon Lounge was lovely. The pool deck BBQs at lunch were a bit underwhelming. The ship ran out of Baileys, tomato juice and celery amongst many other items before we hit Darwin. Really? Not good enough for the prices they are charging. It is a beautiful ship and all inclusive and we did enjoy it throughly however for the price of sailing on this ship they need to lift their game in food service. Would I sail again. Mostly definitely but only at a price I would consider fair and reasonable. I feel it beats Silverseas hands down despite the issues we had with service. Read Less
Sail Date March 2018
We chose this cruise line upon advice of a travel agent and used it first in March of 2015 ( Navigator ). We felt guilty we were treated so well. the excursions and ports were all fantastic and we could not find enough time in the day to ... Read More
We chose this cruise line upon advice of a travel agent and used it first in March of 2015 ( Navigator ). We felt guilty we were treated so well. the excursions and ports were all fantastic and we could not find enough time in the day to do or enjoy all the ship had to offer. The captain and many of the crew we recognized from the Navigator in 2015. That made us feel very confident. As with the previous cruise it was to celebrate our anniversary. In 2018 we sailed again, this time on the Explorer. It's a little bigger. The gym is definitely bigger and better. The restaurants all were great as well. Some of the docking was a bit inconvenient compared to previous trips. At Key West we docked opposite the main , downtown , area (less expensive docking fees? ) but we had a trolley take us to downtown. That particular shore excursion, "Discovering Key West" did not measure up. It was probably beyond Regent's control. We were supposed to visit an aquarium , a ship-wreck museum, and the tour of the town. The driver did an O.K. narrative but less than in 2015. When he dropped us off downtown, we, and many others asked about the ship-wreck museum and the aquarium. He responded by quickly stating it was included on our tickets but none of us EVER saw an aquarium ( it was at the other end of town ). The museum was an easy find. As with any cruise there's a few self-important, arrogant, haughty old idiots that think they're above everyone but the other 98% of those aboard were very unaffected and friendly. Overall, a pretty good trip and we'll do it again. Read Less
Sail Date March 2018
We chose this ship because it was the latest in the Regent line The ship itself is absolutely beautiful.The decor, the bathrooms, cabins, and dining rooms are superbly decorated. The speciality restaurants are glamorous and the food ... Read More
We chose this ship because it was the latest in the Regent line The ship itself is absolutely beautiful.The decor, the bathrooms, cabins, and dining rooms are superbly decorated. The speciality restaurants are glamorous and the food was what we would have expected. Great choices, wonderfully presented,and delicious. The only complaint here is that the Prime 7 and indeed all of them are difficult to get a booking. We had a Penthouse suite but even so we only managed to get in there once Our complaint was the Compass Rose. Not only was the food not up to standard but on the three occasions we ate in there, the service was poor and the food on each occasion was either cold or only lukewarm We shared a table on four occasions, all the people we shared with were delightful. On two occasions we actually all complained about the food and service to the staff, The last night of the cruise was exceptionally poor. The food took ages to come, our dining companions actually asked if the kitchen had lost our order. When my husband's steak came, it was only lukewarm and whilst waiting for his sauce to be brought, which seemed to be an afterthought, the steal went cold. While some of the staff are amazing, many in the Compass Rose seem to have a problem with the English language. Many seem very new so it's probably a training issue, and hopefully, they will improve. Read Less
Sail Date February 2018
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent ... Read More
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent and Oceania comparable in most ways. We also found the cost to be about the same when you add the things that are included on Regent to similar things at extra cost on Oceania. We also liked that business class air was available. The things that we found better on Regent than Oceania: Embarkation was smooth and simple. We disembarked independently and that went smoothly as well. Our Category G cabin was larger and the bathroom much nicer than the similar category on Oceania's small ships. The included excursions were not nearly as crowded as similar excursion either included or at cost on Oceania. Fewer people made for a more intimate and comfortable excursion experience. Also, the excursions seemed to be paced better for the audience. Food is comparable on both lines. Launderettes are free and busy but we never had a serious problem using them when they were open. The shore excursion organization on the Regent Mariner was much better organized and operated more smoothly than our last cruise on the Oceania Insignia last April/May. The one complaint many people had came during the time the ship was dealing with a gastroenteritis outbreak. The quarantine process was well run and the staff worked hard and contained the outbreak but the outbreak required the closing of the free launderettes for over a week. That made it difficult for those onboard that needed to wash clothes. A larger group of the passengers felt like the ship should have offered free laundry during that period of time. All in all, we really enjoyed the experience enough to book another cruise on Regent. Read Less
Sail Date January 2018
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by ... Read More
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by RSS, according to suite status! Disembarking in Buenos Aires was less smooth as a shuttle bus had to be used to transport guests to the terminal from the ship. This city needs a dedicated cruise terminal badly, given the number of ships coming here. Mariner's refit has been put back from early 2017, and it showed. Things generally look tired, carpets, curtains, public areas etc. Dining is something championed by RSS but the menus remain the same in Prime 7, year on year. Signatures only had four main courses, which is a bit limiting over a longer cruise. Guests can dine in both restaurants a limited number of times, according to suite status, but even so, if fortunate to have more opportunities, selection of dishes is poor. Compass Rose is a star performer, lots of choice, very good quality and excellent service. Good atmosphere. Settle Mare also suffers from a 'samey' menu. Starter buffet much the same every night we went there. Main courses don't automatically come with vegetables, so ask! Wines very good. We don't use the entertainment offers but friends spoke highly of it. The Star Duo in the Horizon Lounge were our favourites! Very talented indeed. Lectures by Terry Breen were much appreciated. Lounges and bars cater very well for guests with great staff who remember your cocktail favourites! Excursions were diverse and informative. Local guides and drivers, without exception, were first class. A longer journey to an activity soon passed in professional hands. Very well chosen and executed excursions. Some of the ports were more interesting than others but the sights and wildlife viewing opportunities were faultless. Our only grave disappointment being the captain's decision not to dock in the Falkland Islands due to inclement weather. Whilst this decision was respected, and alternative port and excursions efficiently organised, we feel that RSS should state very clearly indeed in their given itinerary that the chances of visiting this port are far less than 50%. This destination was the sole reason we chose this cruise. So for this reason alone would not repeat cruise, especially at six star prices! Read Less
Sail Date January 2018
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). ... Read More
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). First thing we noticed was the elderly (75+) demographic and lack of diversity among passengers. We are 60, fun loving, laid back and friendly. Didn't get to connect with others of our outlook and interests (did meet pretentious braggarts though). To be fair that could be due to the fact that the boat was crowded or we maybe just weren't lucky. This is a long review but hopefully will be helpful to some: First let's start with the good. Our cabin was large, nicely decorated and well laid out with plenty of drawer and closet space, a large double shower with grab bars and comfy king bed. PH was not much more than a verandah suite (price gap much bigger on Seabourn) and well worth it. However, as PH dwellers we did NOT have priority over others for excursions or specialty restaurants (as other reviewers have mistakenly posted). No, Regent is democratic that way, we were closed out of many things and treated just as badly as everyone else! A couple of evening shows were good (more on that later). Dinner at Setti Mari and Compass Rose excellent with many choices and good service. And oh that undulating blue chandelier in CRose, exquisite. Well padded comfy loungers around the pool, that is if you could find one that wasn't being saved by an inconsiderate person gone for hours. Elevators were quick and mostly not crowded. Common areas were beautifully decorated and spotless. Now for the bad: Breakfast and lunch buffets at La Verandah were crowded and disorganized. Food was not replenished quickly by staff who seemed overwhelmed by the fully booked cruise. Some staff members were friendly and tried their best to keep up with demanding clients, but many were sullen and inept. Specialty restaurants were fully booked early in the cruise so we had to share a table to try them, which could have been fun if our table mates had been pleasant (they were not!). Regent claims that most shore excursions are free, but many were fully booked early in the cruise so we couldn't join them. Destination Services staff ranged from clueless (didn't know the first thing about Regent excursions) to downright rude. Excursions are not "free" if they're unavailable right? We were hoping for enrichment lectures by an expert in Caribbean culture/history as we had on other cruises, instead got a retired guy talking about how to use a camera and relating boring personal anecdotes. Live music and entertainment was geared toward elderly country club crowd, even had a Peggy Lee tribute one night. A couple of evening shows were excellent (notably the one about the 60s), mostly corny. No reggae or decent rock music in lounges. Spa grossly overpriced even for a cruise, would not have gone there but had to use up shipboard credit or lose it. Think $195 for a hair conditioning treatment alone. Despite these issues, we do like Regent's all-inclusive concept and plan to try them again on another itinerary and hope things go better. I'll let you know how that goes. Until then, happy travels y'all. Read Less
Sail Date January 2018
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff ... Read More
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff was always attentive but never rushing. I particularly liked the wine selection. The listed wines were very good but the wine steward was always quick to offer other options at my request. The entertainment was good, but somehow the musical/dance group didn't quite match up to my experience on previous Regent cruises. I am not sure if it was the performers or the content of the show. The only real downside was the embarkation and disembarkation. The embarkation had passengers lined up outside in the rain even though the indoor area was almost empty. The disembarkation was chaotic. Passengers seemed to forgotten once they had stepped off the ship. There was basically no help in finding the airport bus. Maybe Regent doesn't control that but they should have enough impact to lobby for improvement. Read Less
Sail Date January 2018
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is ... Read More
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is still great. We used Regent air and pick up at airport was fast and included a small guided tour of Miami that was very good as was the tour guide. After almost a 3 hour ride we got to the port right at time for early embarkation. The backup on the boarding ramp was due to trying to get some transfer chairs to people with special needs. Very disappointed about lack of enrichment lectures. I asked and was told the planned guest speaker had family issues that caused a cancellation. Too bad as we had three sea days out of ten. Most excursions and guides were good to excellent. They were courteous, knowledgeable, and concerned with safety. I had been offered a welcome home OBC from Regent if I booked another trip within 45 days and they refused to honor it. I was told that I'd gotten such a good price they wouldn't honor the offer. It was only for $100. OBC and that seemed like a pretty bad image to set in my mind. I also missed the staff welcoming guests back on board at the gangway after a long shore excursion. I'm finding this lacking at all of the ports this trip. An offer of cold water, a damp towel, a person to greet you. Debarkation went smoothly and our transfer included a ride on the Big Bus Tour with luggage transfer to the airport. Read Less
Sail Date December 2017
We choose this cruise to coincide with a significant birthday and to make the festive season special. A last minute change of itinerary meant we visited some some less visited ports in Japan. The passengers were a mix from all over the ... Read More
We choose this cruise to coincide with a significant birthday and to make the festive season special. A last minute change of itinerary meant we visited some some less visited ports in Japan. The passengers were a mix from all over the world, not the North American majority normally present on a Regent cruise. This was probably due to its starting and finishing point. We enjoyed the ports and excursions although felt despite the on board decorations, it was not really festive. Christmas dinner, turkey notwithstanding, could have been any night; Regent left an impersonal 'Happy Holidays' card in our room. I guess we expected a bit more song and dance. Our early issues with spotty service were dealt with on board. The entertainment, however, has had a mammoth budget cut. The 'shows' had no sets or props - just video backings. The ;Signature Orchestra' had been halved to a band. And excellent as the musicians were, they lacked the depth of a larger ensemble. The food was of a high standard everywhere, particularly in the signature Compass Rose MDR. The revamp of the MDR however included LED lighting usually set at the UV blue colour normally associated with insect killing machines or anti drug injection sites. H'mm. Regent's biggest asset is their staff and they continued to shine. An enjoyable cruise with few reservations. Read Less
Sail Date December 2017
Overall, the trip was great. Negatives are few, but pretty major. Steak House was having major inconsistency issues. We went there twice. Both our visits had the same issues. Steak house was very disappointing. Food either over cooked or ... Read More
Overall, the trip was great. Negatives are few, but pretty major. Steak House was having major inconsistency issues. We went there twice. Both our visits had the same issues. Steak house was very disappointing. Food either over cooked or very under cooked. Just not all that good when it came to even the soups, salads and desserts. Service poor. The kind of restaurant you would never go back to. Main dining room was very good and consistent. The big surprise was the Italian themed restaurant located in the Buffett area at night. It was fantastic. From our great welcoming, seating, service, chats with the on site chef, to final hugs good bye, the place was great. We ended up eating there with new friends about 50% of our dinners. Christmas Goose on Christmas Eve! What a wonderful surprise. Veal to die for! The staff in this restaurant were all so wonderful. Our room was a standard balcony and we must say the rooms are huge. Large Flat Panel TV with a great diverse Movie selection. The walls and floors on the ship must have very good noise buffering as we heard very little noise from neighboring rooms. Bedding was substandard. We have never had such hard/heavy feather/fowl pillows and scratchy heavy blankets. We were very surprised at the pillow and blankets provided. I guess we should have complained, but we are not complainers. Big bathrooms, but showers are pretty small. Lucky for us we are averaged sized people. Our room stewards were lovely and efficient. We had a very smooth trip RT to Hawaii. I was worried about possible rough seas, but we were blessed with flat seas. I wish they would use better quality coffee beans in their espresso based coffee drinks, but you can't ask for everything. They seemed to struggle a bit on the drink service in the show room before the shows. Several times I just gave up and went to the nearby bar to obtain a glass of wine. I discovered that the wine selection was much better and more diverse then what was initially offered in the various dining rooms. After a couple substandard wines during a few dinners, I learned to ask what else they perhaps had available. They always had something better available complimentary. Loved the numerous soufflés offered in the main dining room for dinner dessert. Also best escargot appetizer I have ever had on a cruise. Entertainment was good. A few of the singers/dancers were weak and the sound struggled the first couple shows, but they seemed to get "in the groove" after the first couple shows. This was our first cruise with Regent and we were pleased to see that the fellow cruisers were a very casual bunch, considering how expensive the cruise was. We really enjoyed the lovely white glove tea time served daily with live music. Staff did a nice job presenting and serving a delicious selection of sweet and savory food items. Tea selection was a bit limited. As the cruise went on what little selection of tea offered got smaller and smaller. Did we just drink too much tea on this trip or did someone forget to order up more when the ship was in Los Angeles? Bar Service selection of high end liquors was great. Beer selection was a bit limited. It would be nice if they had a few microbrews or more varieties of beer from around the world. Given most of us on the ship are very well traveled, we would enjoy beverages from around the world. If we had one suggestion to the chef, it would be to spice up the food a bit. We found it a bit bland. We know the customers on the ship are "older", but we still would of liked to have more "flavor" when it came to ethnic foods provided. Other option would be to offer up seasoning sauces that could be served on the side. For example, a curry meal needs a bit of a tasty punch to it, or a side sauce provided to give the curry the needed punch in flavor. Over all we had a great time. The ship is very well run and the staff are great. We had just a couple disappointments. We have already booked an even longer Regent Cruise for 2019. You will not go wrong cruising with Regent. Read Less
Sail Date December 2017
Billed as the most luxurious ship ever built, the Explorer lives up to this accolade. The incredible artwork and Murano glass in the public areas lend an air of decadence to the space. Speaking of space, this ship has it in abundance! ... Read More
Billed as the most luxurious ship ever built, the Explorer lives up to this accolade. The incredible artwork and Murano glass in the public areas lend an air of decadence to the space. Speaking of space, this ship has it in abundance! In concierge suite 644, we loved the extra room on the side of the bed which was positioned to give a view out of the windows, a genius decision. Storage space was so generous we had at least 10 empty drawers! Dining in every venue was exceptional. Our favorite was Pacific Rim and we were able to eat there 3 times. He loved Compass Rose for breakfast and we both enjoyed dinner there as well. The menu offers a "make your own" list of entrees and sauces so you could always find something to love, even if the daily menu was lacking. It never was! The pastry chef is stupendous. Beef offerings in Prime 7 while delicious are too large. We ordered small portions of the prime rib and even then could only consume half. Avoid a starter if you dine there, but hard to do with the temptations on offer. The most significant part of this cruise was the number passengers with mobility issues, from canes and walkers to wheelchairs They were catered to remarkably well. It was so special to know Regent could accommodate these folk. Quality of entertainment was mixed, two shows exceptional, many average. Cruise director John Barron is a delight. Excursions were excellent. We especially recommend Jenni's Spices Cooking Studio in St. Lucia, but submersible (Barbados), beach break (Antigua), and Sunnyside Garden (Grenada) also quite good. Due to hurricane, we visited St. Kitts and loved the Caribbean Cooking Experience as well. The down side was the embarkation and disembarkation handled by Academy sub-contractor. Departure from the hotel was chaotic at best. Upon leaving the ship, no clear signage or direction for picking up luggage or getting to coaches existed. We were dropped at Miami airport at the wrong stop and had to walk from one terminal to another, again with no staff on hand for directions or assistance. Other cruises we have taken provided someone who escorted us to the check in desk in a timely manner. Sadly that last experience colored our positive experience on the ship. Otherwise we would have rated the cruise excellent. Read Less
Sail Date December 2017
We liked the itinerary and the cruise line. Regent is expensive, but you don't get nickeled and dimed on board. The size (small) of the ship also made it attractive. My mjain complaint was the lack of activities and the lack of ... Read More
We liked the itinerary and the cruise line. Regent is expensive, but you don't get nickeled and dimed on board. The size (small) of the ship also made it attractive. My mjain complaint was the lack of activities and the lack of variation in the activities. Since my wife and I like "brain" games - trivia of various sorts, this cruise was lacking. I also would have liked a bit more variety in the breakfast and lunch buffets, and missed having an evening buffet. However, the food was good and well prepared. When we tried to book excursions on-line, some were sold out even though I tried to book them as soon as possible. My class of stateroom, however, did not allow us to book our excursions as early as those with more expensive staterooms. The TV reception was spotty, at best, and there were only 6 or 7 channels (other than ship channels) available. A sign in the library promised at least 150 interactive recorded movies and /tv shows available, but at times there were only 112. Read Less
Sail Date November 2017
My wife and I traveled on Regent Mariner for the first time on this cruise line. Even though the ship shows some signs of wear, the crew could not have been more friendly and accommodating. We loved everything about the voyage. The ten sea ... Read More
My wife and I traveled on Regent Mariner for the first time on this cruise line. Even though the ship shows some signs of wear, the crew could not have been more friendly and accommodating. We loved everything about the voyage. The ten sea days were filled with activities, especially an excellent lecturer. We enjoyed playing ACBL sanctioned duplicate bridge on the sea days. We danced every evening to a talented duo in one of the lounges. Most of the shore excursions were excellent. Entertainment was mixed, although the resident singers and dancers were excellent. The staff provided necessary supplies of hand sanitizer and toilet paper for our shore excursions in Brazil. Regent has some nice touches such as a 'block party' on the second evening that allows all the guests to come out of their staterooms to mingle in the corridor while the captain and senior staff race around the ship to greet everyone. Also, the captain was seen frequently and many times greeted us as we went on shore excursions. Because of the friendliness of all the staff and the quality of the food, we decided to book another cruise on Regent. Read Less
Sail Date November 2017
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it ... Read More
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it very relaxing not to always be reaching for your cabin card. The entertainment was generally above average, although the magician did a juvenile routine that clearly had not been vetted for adult cruisers. The folks at the destination desk left a lot to be desired, both in terms of knowledge of the ports and excursions they offered. The end result was a lot of confusion as to what excursions were appropriate and where exactly they went. The enrichment activities were not effective even though they were offerings from Smithsonian. The topics were either too narrow and esoteric or of such limited interest that most passengers watched the tape of the presentations so they could turn them off when they got bored. Read Less
Sail Date November 2017
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