1 Helpful Vote
Sail Date: May 2019
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights ... Read More
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights when the shows came on line I called to book 3 shows as cruise got closer all our plans disappeared. I was on the Royal app and looked in calender first my dinner for first night had just me and husband at 5 pm just 2 of us and no dinner for rest of cruise I called again asked what was going on , After they looked into it I was Told Janet called and changed it "Janet" who is Janet no one in our party by that name ,so now we had to have dinner between 5-530 pm every night because it was booked I called got nowhere there was nothing they could do ,Ok we left it , 2 days later I get email the show picked for second night was cancelled and we was put in for 3rd night so i called and asked what happen to the show we booked for 3rd night :oh we cancelled it" so I asked did you move it to second night ,oh no it s booked, So now all 8 of us got THE KEY which was useless as anything just a waste of money,and the WOW bracalet ,the didn't take the WOW any where unless you took off dining room would not take it so if you didn't take your card you was not getting a drink, We had reservations for the Comedy show on first night get to show 15 minutes before, all these people from dining room just going in ,here me with this so called KEY with proroity seating was a joke I got NO SEAT AT ALL no one was there checking to see if everyone going in had reservation, Next day went to Customer service desk what a waste of time , I asked her what did i spend money on if the key with VIP seating is a joke and the WOW is not taking any where ,all she could say to me was whats can do for you , Did you read the paper you have to go to show 30 minutes before I sad no it don't say that, Then every time my husband ordered a drink they would put on my name I didn't have the drink package had to stand in line again I think in 3 days i spent more time at the service desk,, The boat itself was huge and very crowded on Nassua day we was there all day and night we left boat for about 3 hours only so much you can do it port that there wasn't much to do there at all went back to boat for lunch tried to use Johnny rockets oh no its closed all shops closed only place to eat was windjammer ,photo shop closed you think it would be open for so people cant get stuff done with out all the crowds no so you just hang in your room or on deck 5 and sit and watch people go by I felt like i was at the mall waiting for it to open,, They put your little newspaper thingy in your room telling you things happening on boat one was 20.00 off for photo package we go and ask was told Oh there is no promotions today I took the paper out showed him and in black and white it there but he said NO that was first night I said look at day its day 2 he would not take it guess where I was next ?? back in service desk, I had called Royal several times and wrote email before we even got on board email where answered by ROBO MAIL some one will get back to you in 48-72 hours ,NEVER HAPPENED never got phone call from Supervisor like i was told even once on board nothing was resolved ,, was never offered a credit a dinner a drink NOTHING for them making this the worse cruise We have a cruise already booked on the Symphony in november we was all debating to cancel it or not ,, we know we are staying away for making reservations for dinner and NOT GOING NEAR THE KEY NOTHING SPECIAL ABOUT IT waste of money Our special Key times for zip ling was for monday between 2-3 pm . we were not on the boat monday i asked them this and they had no answer Read Less
1 Helpful Vote
Sail Date: April 2019
Just completed my ninth cruise overall and my first as a solo cruiser. Was very disappointed at the solo gathering. No one showed up the first gathering. At the the first solo and and single lunch two other people showed up (Roy and ... Read More
Just completed my ninth cruise overall and my first as a solo cruiser. Was very disappointed at the solo gathering. No one showed up the first gathering. At the the first solo and and single lunch two other people showed up (Roy and Sara). Sara was delightful. Never say Roy again. This Asthmatic hated the smoking in the Casino. This is a problem across all Cruise Lines (except Disney (no Casino)). Royal Caribbean is a more laid back atmosphere that Holland America. I believe they are trying to compete with Carnival. The food (in the main dining room) and entertainment is on par with Carnival. If you can afford it, I recommend that you buy the Key package (to get reserved seating section at the shows and the Speciality Dining package. Recommended Shows: The Fine Line (Aqua Show) Headliners: Revoiced Columbus the Musical Was turned off by the hard sell tactics after my massage. Not going to book spa treatments anymore on any future cruises, The beverage packages were a nice feature on Royal Caribbean, I would have liked to have had that on other cruise lines. Bottom Line: If you want a ver casual cruising environment, Royal Caribbean is recommended. If you're looking for something a little more elegant, try a different Cruise Line. Read Less
3 Helpful Votes
Sail Date: February 2019
Warning, long review incoming. We have sailed Disney three times, and this was our second RC cruise. First time on this class ship. Ship/Cabin: Getting on board was a breeze. We were emailed and asked to show up not before noon. ... Read More
Warning, long review incoming. We have sailed Disney three times, and this was our second RC cruise. First time on this class ship. Ship/Cabin: Getting on board was a breeze. We were emailed and asked to show up not before noon. We showed up at noon and were on the ship by 12:25. Our room was ready at 1:00 and our luggage was already there. Very nice sized balcony room, and worth the price in my opinion. Plenty of storage space for two people. The balcony is my sanctuary and is needed for me. We purchased the deluxe beverage package and VOOM for one device. The app is nice but needs work. We were able to relax, and had a small lunch in the Solarium Bistro, then walked around and tried to find our way around the ship. We also did the Ultimate Abyss slide right away, and that was a lot of fun. This ship is AMAZING! I do not like crowds, and there were over 6000 guests on board and I only felt the crowds poolside on days at sea and at a couple of shows. I love the design of this ship. Also, the water slides were an absolute blast. Almost 70 steps to climb, but I did that multiple times each day (8 was my record, and loved the green slide). There are places to relax and have quite when you want. I love the Solarium, but no pool was a bit disappointing. Days at sea were very relaxing there, and it was still a very short walk to the Water Slides. I spent about 20 minutes in the Casino (too smokey for me) and did walk around a lot. My wife and I avoided the elevators, so we got a decent workout walking stairs. We also used the gym three times and the walking/running track on deck 5 often. I gained a few pounds, but the stairs and walking helped keep that number low. I love the options and activities on this ship. Dining: Dinner (SILK, deck 5) day one was the first disappointment, and set the tone for mediocre dining the entire week. We were my-time dining, as "traditional" was already full when we booked 14 months earlier. We were sat right away, and we had mentioned that we wanted to sit with other people and not at a two seat table. This did cause some confusion by the terrible hostess, but eventually someone was able to tell her what we wanted, and we were sat with two other couples. The food was ok (salmon overcooked, lobster tails had one that was good, one was rubbery), the service was terrible and consistently bad in the main dining room. I never did get the name of our assistant waiters, and we had three different waiters/assistant waiters the four nights we ate in the main dining room before deciding to call it quits. It became a joke at our table to see what they would mess up first. One night, the appetizers were almost completely finished before we had our drinks. Another night, one person was delivered the wrong entree and wrong desert. Another night, someone asked for two different appetizers, and never received them. Another asked for two deserts and only got one. I asked for and received the wrong desert twice. After the 4th bad main dining room experience, we were done. I booked the Solarium Bistro for dinner one night, and that was the best dining experience of the week at that point. I was fine with pizza or hot dogs or whatever the rest of the week, but someone suggested Wonderland. We decided to do that, and while I am not happy about being steered to upscale restaurants because of terrible service, we both loved the food and service and wonderland, and I tipped and extra 25% to Maria, since the entire experience was great. Basically, Wonderland gave us what we had received with no up charge when sailing Disney. You do get what you pay for. Maybe I get a suite next time, since that would more accurately compare the two lines? Eating in Coastal Kitchen would be much nicer I imagine. We usually had breakfast or lunch, rarely both. I enjoyed Mini Bites since they had a made to order omelet option for breakfast. We also both enjoyed the Solarium Bistro for any meal. We had pizza once, and a hot dog on the boardwalk once. We only ate in the Windjammer once during lunch while in port. Too crowded to be enjoyable, though the food was fine. I preferred the Solarium or Mini Bites to the huge buffet. I would rather have fewer options in a less crowded area. Service: My wife and I were celebrating our 30th wedding anniversary and also her birthday. We booked this while on board Independence of the Seas in 2017. While the travel agent "made a note" of our reason for the celebration, and so did the phone agent I spoke with when booking show times, the day came and went with zero acknowledgement. That was my first trip to Guest Services. The agent apologized and offered a bottle of wine. Sure, it was kind, and something. Just sad that I had to mention it. They also forgot her Birthday. How hard is that one? You have everyone's birthday on the ID they use to get on board. Again, Disney makes you feel welcome, Royal may do that for Diamond types, but I am not there. The cabin was kept spotless, and the beverage service throughout the ship was amazing the entire week (except in the main dining room. I know, same people). I made a second trip to guest services after our 4th bad experience in the Main dining room. She offered to remove the prepaid gratuities. I declined. The staff was all working hard, just needed either better training or management. I just used the cash I had brought to tip the bar service I enjoyed and the cabin attendant instead of giving extra to the waitstaff. Entertainment/Activities: We love the aqua show, and I got to see it a second time by just hanging out by the rock climbing wall. There are chairs there, and some were open right before show time. We liked Grease, but had seen it before and often enough that it was just OK for me. The had to alter the story a bit for time and no intermission. I absolutely loved both comedians. I did not go back for the family friendly version, but heard that was good. Voctave was also very good. Columbus could have been skipped. It was ok. I see enough ice that I skipped the skating show. I mentioned the smoke in the casino, other than that there is plenty to do while on board. I was never bored. Zumba poolside, different contests and activities and dance party's. We both had a blast, and it was a memorable week with a few hiccups and mediocre dining. Ports: Labadee. Rented a cabana and loved the day of relaxing. Food was fine. I fed the local starving dogs that were around (they liked the chicken), and wanted to rescue them. Jamaica: Did not do much. we shopped, then got back on board and braved the WindJammer, then hit the pools and waterslides since they were not crowded at all. Cozumel: been here plenty of times. Did a bit of shopping and got back on board the not-crowded ship. Will I go again? Probably. I will either pay extra for a suite, or pay for a dining package. I have to do math to decide if Disney is worth the extra expense. I like all the activities that RC has on board. I will cruise again, I may need to look at other lines. Read Less
2 Helpful Votes
Sail Date: February 2019
We were excited to try out the new ship. There was my husband, myself and 2 sons (aged 16 & 22). Cabin - 10320 it is on the port side and had a convertible sofa. Configuration is bed first and then sofa by the balcony door (some ... Read More
We were excited to try out the new ship. There was my husband, myself and 2 sons (aged 16 & 22). Cabin - 10320 it is on the port side and had a convertible sofa. Configuration is bed first and then sofa by the balcony door (some cabins have the sofa bed when you enter the room adn the bed by the balcony door). First off the second "bed" is a trundle bed under the sofa - both boys said that the beds were comfortable but when the second bed is pulled out you cannot walk past it to the balcony so if the boys were sleeping in, there is no way to get to the balcony to sit out there without literally stepping on the kid on the second bed. For rooms that have the sofa bed first, you can barely get past the bed to reach the washroom. I much prefer having the 4th bed come down from the ceiling. I was not pleased with this set up and storage space for 4 adults (who are not over packers) was tight. The service in our cabin was great, the room steward did an great job. Dining - we ate in Chops and Jamie Oliver's and I had a BOGO package and can not say enough about those restaurants. The food, service etc was out of this world. The main dining room was a real disappointment. I have had much better shrimp from a shrimp ring bought at Costco than in the main dining room. The shrimp from Chops were huge, the ones in the shrimp cocktail in the main dining room were pathetic. The shortribs one night were just awful, worse than my grandmother's pot roast. The service in the main dining room was great but the food on some nights was no better than eating at Denny's. We did find the Solarium for breakfast a better less hectic, less crowded more enjoyable than Windjammers. Entertainment - this was great and we had the surprise of having Voctave on board who did a great performance. Comedy Club was also great, very funny. Activities were hit and miss - you had to get to some of them 30-45 minutes early. My son tried to play adult dodgeball and went about 30 minutes early and was told that they already had the maximum number of people signed up so he could not play. FlowRider was also very busy most times with long lineups but we went the morning we landed in Labadee so most people were off the ship and my sons were able to ride with barely any wait but the downside is we had to give up some time in Labadee for that to happen. Also heard complaints from others that activities onboard filled up quickly (trivia for one) so it was hard to participate unless you staked out a spot very early. Service/Embarkation/Disembarkation - all went very smoothly, no issues Port and Shore Excursions - They were fine but I had a planner that listed the activity we did in Jamaica at $99/person but when I signed up at the Shore Excursion Desk it charged me $137/person and when I brought this to the attention of the person working there they apologized and said I have to go to Customer Service and wait in a long line to get the difference credited to my card. I was not pleased with this as it was obviously their error and I had to take time out of my day to fix their error. I told this to the customer service agent who agreed and apologized. I was not looking for any sort of monetary compensation but rather I felt that the Shore Excursion person should have taken the details and corrected it herself. My 16 yr old enjoyed the time in the teen area, rarely saw him some days. The 22 year old, not so much, he went to a couple of the "single meet and mingle" events but no one was there. He would have had a much better time if he went with some buddies or more people attended the events but overall he too had a good time. Gym/Fitness - it was good but I really did not like being "underground" all the other ships I have been on had the gym in the upper decks where you could look out from floor to ceiling windows and with the gym on the 5th deck (maybe 4) there were only porthole like windows so I really missed the "view" that I have had in the past. Read Less
2 Helpful Votes
Sail Date: February 2019
I booked this trip about six months ahead and we were super exited. I managed to book all our shows before we left and also booked our excursions ahead. We received an email a few days before we were due to sail explaining they are ... Read More
I booked this trip about six months ahead and we were super exited. I managed to book all our shows before we left and also booked our excursions ahead. We received an email a few days before we were due to sail explaining they are completing a deep clean and asked us not to arrive until 12. This was disappointing but we honoured this only to realise lots of people were onboard from 10:30am. Embarkation: We arrived about 12.30 and we were on the ship within about 20 minutes. After going through the scanners and having our picture taken (despite adding a photo ahead of arriving). The process was fairly smooth although I found they did not give us much information. For example, you need to go to your stateroom to collect your sea pass cards, you'll need these if you have a drinks package. The room also had our WiFi password. We were able to gain access to our stateroom straight away. Cabin: We stayed in 10510. The cabin was right at the front so had a large window overlooking the helipad. The room was so large compared to my inside cabin on Allure. I'm sure you've read the reviews on what the cabins have but for me our cabin location was great. Fairly close to the stairs, it was the end of the ship with the gym, theatre and Solarium. The MDR is the opposite end of the ship so we had a nice stroll along the Promenade grabbing a drink ahead of dinner. Our Stateroom Attendant was amazing! He's name was Raymond from Grenada and was the kindest man we've ever met. MDR: We dined in the MDR most evening and this is where some of the issues were. We had My Time dining and each time we went regardless of the time, we had to wait for a table often in excess of half an hour. When we finally had a table, often it was rushed as we had a show to get to. On three occasions, we were escorted to the table to find out it hadn't been cleared from the last guest. By the third time, I was very annoyed and had to voice this. We were offered to eat from the specialist options and whilst it was a nice gesture, I would have preferred to just have good service. The food quality varied greatly. Twice we ordered dishes with goats cheese in it and it was barely anything there. I had the tuna steak and this was very poor. Whilst I was offered another option, we didn't have time as we had a show. The desserts were great. I loved the carrot cake and the chocolate cake. Windjammer: I loathe the buffet. It is always so busy and so many kids touching everything or sneezing all over the food. They have installed sinks first so you do have to wash your hands but often when parents have kids, they just walk through. We only came here for breakfast twice but both times it was busy and we had to wait a while for a table. Solarium Bistro: We came here for breakfast and lunch a few times. healthy options, less children and ample seating. The food was very nice, especially the desserts. If you want an alcoholic drink, you need to bring a drink in but they offer the usual free drinks. Sorrento's: Excellent pizza. We had a slice late one night and it was great (well what I can remember!). Park café: Nice spot for a quick breakfast. I thought they did the specialised coffee as per Allure but sadly not. Café promenade: The service here was terrible. Every server was so rude however it was one of the few places which did the specialist coffees. Vitality café: This was perfect for a pre-workout shake and a post work-out coffee. The line was often long but it was worth it. All the places we went for drinks was brilliant. So many good cocktails. The Bionic Bar was fun to watch and I loved going on the Rising Tide bar late at night. Vintages in central park was always quiet so if you wanted a nice romantic spot, this would be a good option. Grease: This show was amazing! We watched it on the first night and the casting was fab. Sadly the sound kept going quiet but it was still a good show. Comedy show: This was also very good, not as funny as on Allure but still a good show. Vocative: This show was brilliant - such talented singers. The Fine Line: This was incredibly disappointing. We got there early and had a reservation but there was no where to sit so we ended up sitting by the climbing wall. The acrobatics were also quite disappointing. I thought here would be more dives, perhaps there were but we left about half way through. Don't sit in the front three rows unless you want to get wet. We had also reservations for Columbus and the ice show but we didn't make these. It's difficult to see everything, some evenings we just wanted a slow dinner and a drink. There are so many activities onboard. We tried the Flow rider twice and found most of the staff very unhelpful with offering advice, there was only one man who was so good with directing people (wish I got his name sorry). We did the climbing wall, there's no need to sign a waiver now so just take socks and they provide the climbing shoes. The gym was excellent. Plenty of equipment and lots of people who clearly never go to the gym but at least try on holiday. My boyfriend is a Physiotherapist so he kept pointing out how bad the moves were. He did go to the aid of one gentleman who fell off the bench by putting the wrong weight on. The pools were always very busy and you see the usual people leaving towels all day and not using them. This is very disappointing and I think the staff should remove towels after 30 minutes. Even when we went to lunch, we would take our towels up so others could use the beds. There was an issue with my pre provided credit card information not being transferred over to our booking so I had to take time out of our holiday to go sort this. The lines were always crazy long at Guest Services so this was really poor. We had three port days and below is what we did. Labadee: I started the morning with beach yoga - this was a joke. I do yoga at home and it as not yoga at all. The app did not say there was a charge for this however I was charged $14. I left before the 'class' ended as it was that bad. They said it would be 8:00-8:30 however the gangway didn't even open until 8:30 so we were not starting the class until 8:50am. I had to change our zip line time because of this delay. The zipline was great fun. We were the first to go so it was good being able to do our ride then head off. Lunch on the island was ample. The meat and salad was good but I was so shocked at how high people pile their plates then throw away. There are people on the island starving and sadly there are far too many greedy guests throwing food away. The beaches are very rocky so take water shoes. We loved the floating bar in the sea. This had a great view over the zip line. We did venture into the village to do some shopping. I first bought some magnets from the main building then we walked through the village. It was very crazy with lots of people asking you to view their goods. I expected this and I would simply so no thanks and walk on if I wasn't interested. My boyfriend is very friendly so often he got stuck talking to the shop owners whilst I tried to get him along. Jamaica: We booked a private tour with Jamaica Phil (google him he was great!). he picked us up from the independent sellers section which is in the car park (just walk through). He then drove us and another two girls from the cruise to Ocho Rivers to the Blue Hole. This was a great trip and involved walking through streams and jumping from platforms. The highest was 20ft (I didn't do this) but I did the 15ft and loved it. There were also so great photo opportunities. Cozumel: We booked to go to Xcaret. This involved taking a tender boat to the mainland which took 40 minutes then a 20 minute bus ride. We were in the park by 10:30am and was collected to leave at 3:45pm. This allowed enough time to swim the underground rivers, stop for lunch and snorkel with sea turtles. There was lots of wonderful things to do such as the butterfly house and aviary. Disembarkation: We were informed if we wanted to walk our own luggage off the ship then we needed to leave by 7:30am so we opted for them to collected our luggage the night before. Sadly lots of people didn't follow this rule and they were taking their luggage off so the elevators were more full with luggage than people. Everything shuts down on the last day. We indented to go to the gym but this was closed so we went for a jog however this was partially closed to allow people off the ship. We had a last breakfast at Windjammer as it was the only place open until 8:30am but of course this was manic so sadly it wasn't a relaxing finish to the follow. The customs line was very long (as expected I guess) but we were off the ship within 30-40 minutes. Overall, we did have a great cruise but sadly the poor service and some meals has made me consider trying another cruise liner. Read Less
2 Helpful Votes
Sail Date: February 2019
This ship is only 2.5 years old and we noticed black blue (oil type) smoke coming from one of the smoke stacks when we were leaving the Port Everglades. We thought that maybe this was just something like a car starting in the morning and ... Read More
This ship is only 2.5 years old and we noticed black blue (oil type) smoke coming from one of the smoke stacks when we were leaving the Port Everglades. We thought that maybe this was just something like a car starting in the morning and puffs of smoke emit from the exhaust, and let it go. However, this smoke continued throughout the cruise and was especially bad at night and in the early morning hours on our balcony. We paid more for a balcony because we enjoy this small sanctuary so much in the early morning hours and in the evening. We were on the 11th deck. Being asthmatic, I had to retreat to the cabin and was unable to enjoy my balcony if the wind shifted and caused the smoke to blow on our side of the ship. It seemed to be more prevalent at night (maybe when the engines were being pushed to the max). This smoke left black spotty residue on the railing and other areas of our balcony. Our steward was so kind after the first day to include the cleaning of the black residue during her daily cleaning. We told her Supervisor about her going above and beyond her regular duties to clean the mess off of the balcony, so he was informed of this as well. We attempted to tell Guest Services, but were never able to have enough time with the long lines to tell anyone there. Expressed my concerns that there were families with small children, older adults and most probably other passengers with breathing issues as myself and was concerned why a heads up from the crew was not mentioned. We were in the elevator on the first day and a young man got on board talking to the engine crew about the issue, so we knew that they were aware of it. However, Royal Caribbean is now telling us that they know of no problem on board the ship and everyone is denying, denying, denying. Even though I have video proof of the smoke billowing over our balcony on what was a nice evening. Just sad to have a nice cruise and unable to enjoy our balcony which we paid a great deal to be able to enjoy. Our cabin however, was spacious and well cared for with plenty of storage and many hangers. Embarkation and departing the ship was the best experience that we had ever had. Kudos to the Port Everglades and their friendly and efficient staff. We purchased “The Key” which was well worth the money. The ship had many activities onboard for families to enjoy. We would like to take our grandchildren on a ship like this but it won’t be this one. There were several options available for meals. Just be aware that some that would appear to be at no cost, would have a set cost, no matter how little you ordered. The main dining was a disappointment, the kitchen couldn't get the order cooked correctly. However, the staff were very attentive and apologetic even going so far as applying a $25 credit to our account without a word to us. The public areas were clean and well cared for and the bathrooms were spotless. This ship did have an excellent crew at entry points for meals and taking care for everyone to sanitize their hands before entering the Buffet. Even going to far as having a song to sing to the children to encourage them to wash their hands. Each child was happy to see them and would sing and dance the song with them. Excellent interaction and attention to keeping everyone safe from the Norovirus. Read Less
2 Helpful Votes
Sail Date: February 2019
We are relatively experienced cruisers who have sailed on several different lines (Princess, Celebrity, etc) of similar quality. We had previously sailed on the "Allure Of The Seas" so we were familiar with the layout and ... Read More
We are relatively experienced cruisers who have sailed on several different lines (Princess, Celebrity, etc) of similar quality. We had previously sailed on the "Allure Of The Seas" so we were familiar with the layout and features of this ship. Things we liked: - Great Fine Line shows in the Aqua theatre and by the ice skating performers - General Solarium area experience, including the bistro restaurant - Service by room attendant was excellent and discreet Things we didn't like: - Food quality in the main dining room (Silk) was mediocre at best and terrible on occasion (e.g. inedible calamari / braised pork tips that were pure fat). Overall, the food standards have slipped from previous experience. Waiter service (Vince and Recuerado) was uniformly excellent. - Main theatre show "Grease" seems very dated and the themes (teenage pregnancy, bullying) not very appropriate for current times. Singing by performers was weak in several cases. - There were problems with shipboard IT services and there was insufficient IT support to help overcoming problems with the smartphone app - Cigarette and cigar smoking was allowed and prevalent in the casino and on the poolside area on the starboard side. - Sneaky $25 fee for non-return of pool towels is not well advertised. Also, the automatic 18% gratuity added to every drink - ouch! - Park Cafe coffee was OK and not great as mentioned in other reviews The itinerary was not our first choice but was taken as the preference of fellow travellers. The beach visit to the company's Labadee (Haiti) location was fine but not exceptional. Falmouth, Jamaica is not very attractive outside the cruise port shopping "bubble" (and we walked through the slum areas to get to historic churches and fisherman beaches). Cozumel was also not that attractive to visit on foot - we did not bother with any of the excursions as we had done these before on previous visits. So overall, cruising on the "Harmony" was OK but not an experience we're likely to repeat. Read Less
3 Helpful Votes
Sail Date: February 2019
We loved the entertainment on this ship...play, aqua show, ice skating, comedians, parades and more. The cabins were clean and had lots of storage. Our canbin steward was the most unfriendly we’ve ever had. She must have take her cue ... Read More
We loved the entertainment on this ship...play, aqua show, ice skating, comedians, parades and more. The cabins were clean and had lots of storage. Our canbin steward was the most unfriendly we’ve ever had. She must have take her cue from the officers and much of the rest of the crew who never smiles or greeted the passengers. Everything and everyone was treated businesslike. We realized that this was a large ship, like a big city, but didn’t expect such crowds and lines. We were greatful that we found Park Cafe where we could have a smaller venue for lunch. Dining in the main dining room had good food served by somewhat friendly staff. Desserts were boring so we ended up in Windjammer after dinner for a better selection, including crepes that were individually made...try them. There were lots of children, many not well behaved which showed some parents need to supervise them better...walking on furniture, pushing in elevators, running and yelling in the halls, etc Think these very large ships are not for us. We were a group of nine and we all agree the crew and officers were unfriendly and we would find another ship for future cruises. Read Less
3 Helpful Votes
Sail Date: February 2019
We choose this cruise because we wanted something other than Disney for our 6 and 8 year olds children. The positives were it’s family friendly; the children had fun and were entertained (rarely if ever bored); they liked the kids club; ... Read More
We choose this cruise because we wanted something other than Disney for our 6 and 8 year olds children. The positives were it’s family friendly; the children had fun and were entertained (rarely if ever bored); they liked the kids club; we liked the room and room steward, embarking and debarking with self assist was easy; and the shows were great. What we didn’t like were the crowds. With no USA holidays this week it was fully booked. On sea days it was nearly impossible to get a seat at the pool let alone go into the pool. Too many people and long lines for every activity made this enjoyable for adults. Many places had odd hours and were closed a lot. The flow rider always had long lines. The food was just okay overall. We didn’t like the steaks at chops grille (the worst steaks we have ever had and the rib eye advertised as prime was not prime). Windjammer and solarium bistro buffets were overcrowded and the selection was mediocre. You constantly have to check your cruise compass to get hours since every place has different hours. We tried to get dessert at wonderland and we were told it was “not possible”. We went to park 150 for dessert and while we got in - their coffee machine was “broken”. We were told “no” quite a bit. The spa is disorganized and unprofessional. The massages were good but then they try to sell you very expensive products - annoying!! We spent nearly $6000 on this cruise with deluxe drink packages. But we didn’t book and excursions. We wanted to stay on the ship port days so we could enjoy the ship with less people though many places are closed on port days. We did walk around the ports for a little but there was little to do unless you book an excursion - which is a small fortune. The hibachi was off to a bad start and the food was bland but the chef was great! There is no kid’s hibachi menu. Kids who want hibachi have to order off the adult menu but can share. It’s $45-49 per person and plenty of food. Long lines for balloon animals, face painting and other kid friendly activities on board caused us to skip those. Sabor was our favorite specialty dining - at $22 per person and good service. Most of the service on board was positive. But we weren’t impressed with the food quality in the main dining room, the windjammer and most specialty dining. Food is just okay - mediocre at best and terrible at times. We did this for the kids and they loved it but for the adults like us - the crowds and mediocre food made us not want to come back. Also while the kids liked the kids club - they stay indoors. They have odd hours and we were picking up and dropping off so much we didn’t get a lot of time to just have adult time. They’re open in 3 hour spurts. If you’re more laid back and don’t mind being herded like cattle or being a sheep - you may like this cruise. If you’re doing this for your kids and willing to take one for the team - you may also like this cruise. For us - we will try to find a more adult friendly, less crowded vacation next time. Read Less
16 Helpful Votes
Sail Date: February 2019
We booked this trip a year ahead of time as a celebration for our 25th wedding anniversary. The ship was our destination rather than the ports. This was our 3rd cruise and 2nd with Royal Caribbean, our last being in 2006 with our kids ... Read More
We booked this trip a year ahead of time as a celebration for our 25th wedding anniversary. The ship was our destination rather than the ports. This was our 3rd cruise and 2nd with Royal Caribbean, our last being in 2006 with our kids and my parents on Explorer of the Seas. We flew in the day before embarkation. We chose to stay at the Ritz Carlton Fort Lauderdale. It was only $50 more than most of the other hotels closer to the port at the time I booked and it was a an exceptional stay at the Rtiz! We Ubered to the port without issue and minimal cost. Embarkation was super easy! We arrived at the port just before 11 am. No lines to check in or board, it was awesome. I always recommend boarding as early as possible, even though the cabins are not available until after 1, it just makes for smoother and quicker boarding. We grabbed a bite to eat in the Solarium Bistro and then walked the ship until our cabin was ready. Promptly at 1 pm they announced that all cabins were ready. We were in cabin 6716, starboard side aft ship. It was a balcony cabin, well laid out and quite spacious. Our luggage arrived not too long after so I unpacked....ample space for all our things. We had an empty drawer and a few empty shelves in the closet. We did not have enough hangers, so we requested some from our room steward and he promptly delivered them to our room. I brought with us an over the door shoe holder for the bathroom to keep all our toiletries....it worked out brilliantly! The bathroom, while small, like any other cruise ship, was well laid out and spacious enough. There is a safe for your valuables and we had a mini fridge in our room. there is a code 'lock' on it, or so we assumed...so we ordered 6 cans sprite thinking that would gain us access to the fridge, turns out we didn't need to....the code 'lock' isn't really a lock. We had brought aboard 6 bottles of of water and I was able to store 3 of those and the 6 cans of sprite without issue. SHIP: We loved the layout of the ship with the neighborhoods. We found it very easy to navigate and get around. We purposely chose deck 6 aft so we would be close to the Starbucks on board as we enjoy a daily morning starbucks. My husband was very happy with this decision as he said the coffee on board was horrible. I don't drink coffee...I'm a hot chocolate gal. Our drinks were more than ashore, but on par with what you pay at an airport. The staff at the starbucks was friendly, quick and made excellent drinks for us all week. We spent a lot of time in the solarium as it is reserved for ages 16 and older. Being that we were traveling without kids, it was a nice reprieve from the kids on board. We were very pleased that nearly all guests respected that this is an adult space. The only time we saw kids was when parents were taking the out to the see the King of the World glass floor, as the only way to access this is through the solarium. There was never an issue with kids running around, being loud or hanging out in the solarium. We very much enjoyed the water slides, zip line and Ultimate Abyss slide. While we did not partake we thoroughly enjoyed watching those who participated in the flow rider. We did not use the pools as they were often crowded and not desirable to us. We did use a hot tub once....I found it to have way too much chlorine in it, so we opted to not use them again. Central park was a wonderful zone for a nice stroll, especially in the evening when it was quiet. The promenade had a feel like an indoor mall that I didn't much care for, but I did enjoy the entertainment there. The boardwalk had a nice feel and the small deck up where you access the rock climbing wall was a nice place to sit and enjoy the view. The casino was okay....your typical casino and horribly smoky smelling...we are non smokers so we don't enjoy that atmosphere....much like going to Las Vegas, your respiratory system is assaulted when you are in the venue. ENTERTAINMENT: We saw the headliner and loved the show. So funny and excellent. We did not have reservations, so we waited in the que for open seating which begins 10 minutes prior to showtime. Grease, we had reservations for but it was the 10:30 pm show and the date we chose we were exhausted and just could not stay up for it. So we caught it at the 2pm showing the last day at sea. It was just ok in my opinion. Ice Skating Show: This was an 'eh production to me. The story was odd. It is amazing the talent it takes to skate and do tricks on a moving ship, but I didn't find it spectacular or anything. Unfortunately our seats provided a blind spot of the center of the rink due to the support beam in the center on the side we were on. Comedy Show: We did not have reservations to this as when I went to reserve prior to boarding, they must have already filled the reserved seats as there was no option for reservations. We joined in the 10 minutes prior to showtime line, we ended up in seats around the corner in the back of the venue (very poorly laid out) where we couldn't even see the stage. They have a TV on the wall so you can see, but it really took away from the 'being' there fully experience. The opening act was outstanding. He was very funny and the room was roaring throughout his act. The second comedian bombed! he was horrible, not funny at all. People were getting up and leaving right and left. I very much wanted to leave, but my husband felt so badly for the guy, we stayed put and suffered through his act. So unfortunate. He needs some new material and a new way to deliver. The Fine Line: We were astounded by this show! By far the best show we saw and had us awestruck! We had reservations for this show, so we were able to procure good seats. Unfortunately the show time I booked (months ahead of the cruise) was the same day and time as the 50's party, which we very much wanted to attend and had brought fun outfits for. Given the popularity of this show and the dependance on weather conditions, we didn't want to reschedule or miss it. Glad we did, just bummed we missed something else we really wanted to do as a result. I am NOT a fan of having to reserve shows months prior to boarding the ship. I appreciate the spontaneity of choosing which show to go to while I'm ON the cruise. I don't know what I will have a choice of any given day on the ship, how tired I may or may not be months prior to boarding. It would be nice if they would go back to the first come first served way of doing things. Service: While we didn't experience any poor service, we did not feel that the service lived up to the level we have had on previous cruises. With the pre paying of tips commonplace now, I feel that the staff sort of 'calls it in' anymore. Our room steward was friendly....more so towards the end of the cruise and always made sure to say hello when he saw us in hallway. We are chatty people so we always made sure to ask him how his day was and chat with him when we saw him, i think this helped bring him out of his shell. As for the service in our room, it was average. I was highly disappointed that there are no longer chocolates on my pillow at turn down....that was always such a wonderful touch on previous cruises. SPA: We took the spa tour as I wanted to enter for the $500 spa raffle. DONT DO IT! It was a hard sell service by service.....then you have to be present to win....so that required coming back at 5:30 for the raffle....which was after another sales presentation....which I didn't bother to stay for. Frankly it wasn't worth my time for the slim chance of winning the raffle AND they offered raffle tickets to people who just showed up and never took the tour! I did book the red carpet blow out at the tour though for the first formal night. It came with extras and a reduced cost. My stylist was a fun guy, Jeric....I really enjoyed him and he did a nice job on my hair. He presented me with the products he used, as I know they make most their money on the products they sell, but he wasn't pushy at all and totally ok when I declined. I did tip him an extra $20 on top of the included gratuity as I feel the deserved it and he was VERY appreciative of it. Our embarkation day was Super Bowl Sunday. We were thrilled to watch the big game at the aqua theater and enjoy the spread of Super Bowl food they had out for us to enjoy.......not at all pleased that the food was EXTRA CHARGE! COME ON! Talk about being cheap and totally taking advantage for a money grab. It's not like it was steak and high end food....for goodness sakes, they were offering hot dogs for $6 plus 18% gratuity where you could walk maybe 50 ft to Board Walk Dog House for a free hot dog....the SAME hot dogs they were charging for in the Super Bowl buffet. We just found that to be in poor taste. DINING: When we did our cruise planner we wanted set seating, but that wasn't an option when I went to book it. All that was available to me was My Time Dining, which we have never cruised before where this was an option. So, by default we ended up with My Time Dining which I made reservations for a 6 pm time each day. I wasn't aware that we could request the same table/wait staff each night.....had I known we could, we would have. As a result, we only dined in the main dining room for dinner 3 times, each time at a different table with different wait staff. Our biggest disappointment with our cruise was the food. We found that the quality of the food they served to be far less than what we enjoyed in 2006 on Explorer of the Seas. We are not foodies, gourmet eaters....we are pretty simple eater, but be appreciate, expect and provide ourselves with QUALITY food. We did not find that on this ship. My most favorite item that I found to be outstanding was the lasagna that I had once at lunch in the main dining room and the last night we ate dinner in the main dining room. I was disappointed there was not a pasta dish offered every night, as that's usually a good alternative if there is nothing else I want. I have a shellfish allergy, so that did eliminate several dishes each night as well. The salt content in the food was very noticeable as well, which we did not enjoy. Our previous cruise, the juices were fresh and wonderful. Fresh squeezed OJ was the standard, what they served on this ship was horrible....and to charge $8.25 for a single glass of fresh squeezed OJ is just ridiculous. Our first night in the main dining room the head waiter came over to chat us up while we were eating. Not an issue being asked how our service was, if we were enjoying our cruise so far, etc....but then he went into a sale pitch for specialty dining! That was a huge turn off and we were not at all happy to be cornered in to a sale pitch while we were dining! We had made reservations for Chops Grille for the Friday night....but after my husband ordered a Chops steak for an extra charge in the main dining room that was horrible, we canceled that reservation. For the $140+ charge to eat at Chops ....we can dine at several outstanding steak houses close to home for that price or a bit more, which we know the level of service and quality of food will be on par with what we expect. We went to the windjammer once to see what there was....we were not impressed. We enjoyed the Solarium Bistro many times. Mini Bites was HORRIBLE! I was craving some nachos, I was utterly disgusted that their nacho cheese was watery....so gross! Breakfast we found to be best in the main dining room ALA CART! Buffet was okay and you could get fresh made waffles there....but ala cart allowed you to get made to order eggs, omelets and they had the best french toast, hands down, on the ship! The buffet/room service scrambled eggs were all 'eggs in a bag' scrambled eggs that were too wet and disgusting. I found them to be completely unpalatable. The cookies at cafe promenade, I always look forward to those.....especially the chocolate chip. This time, we loved the chocolate cookie and the coconut cooke (which i actually thought was an oatmeal cookie), but the chocolate chip cookies were horrible! They tasted like imitation vanilla and had a very fake appearance about them. I also was not impressed with the doughnuts/pastries on board. They all appeared to me to be what you would see at a continental breakfast at a best western or something. They were obviously taken out of a cellophane bag and not made fresh. With the pastry/dessert chefs on board, you would expect to have fresh baked, outstanding pastries. Many of the desserts on board were amazing....so it was a huge disappointment to not have fresh pastries. Ports: ST. MAARTEN: We had been to St Maarten twice before, so we planted ourselves in beach loungers and enjoyed a very relaxing beach day. We spent a great deal of time floating around in the water and just enjoying the serenity. We did very little light shopping. I'm a big fan of Alex and Ani bracelets, so I was thrilled to see they had a store in town and took the opportunity to pick up some special St Maarten pieces. SAN JUAN: We had been to san juan twice before, so we knew where to go. I really wanted to see and get some good shots of the umbrellas over Calle de la Fortaleza, so we went there straight away and I was able to get some fabulous shots with the street void of any people. We went to fort El Morro, paid our $7 each to tour the fort, which we had never done....it was amazing and we loved it. Best part is that $7 each gets you into both El Morro and Castillo San Cristóbal. We took the short walk over to San Cristóbal and toured it as well. since it was a short (too short in my opinion) time at that port we had a quick bite in san juan and it was time to board the ship again. LABADEE: first time at this port and we really enjoyed the resort feel. We secured beach loungers at Nellie's beach and made that our home base. We floated in the water a great deal there. We had a beach attendant that was very attentive to us (my husband tips well ;)) he came to let us know they were serving lunch, so we walked over pretty early into lunch service. They did a great job setting up the spread i felt, but the food just fell short on quality for us. After lunch we headed to our only excursion we booked, the dragons breath zip line. Due to the high winds, the weight limit was dropped from 275# to 200....unfortunately for my 205# husband, that made him ineligible to go. I'm deathly afraid of heights and didn't want to go without my husband, so they said they would refund us. We inquired if the winds died down could we still go, he said yes, just bring the other half of our ticket to go. From there we went to check out the shopping. I was really interested in the artist's village as I knew this is where the Haitian people would be to sell their items. Given how extremely poor they are, we wanted to be sure to spend our money with them and not the cruise line's store. Unfortunately, the local artisan's made that impossible. The aggressiveness they possessed and the harassment made it unbearable to shop their stands. They were pulling us from stand to stand.....when they tried to separate my husband and I, that is when I began to feel extremely uncomfortable and unsafe. We quickly exited that area and didn't return. I have since written to royal caribbean sharing my experience and hope they will address it. No one should be made to feel unsafe on resort property or harassed. Plus, the locals would do much better if they would just allow us to shop. We noticed after shopping the winds had died down and we went to check on the zip line...the weight restriction was raised to the 275 pounds, which allowed us to go. I was scared to death waiting on that platform for our turn and the initial release letting me fly freaked me out.....but I TOTALLY enjoyed the experience and would do it again in a heartbeat! I'm so proud of myself for overcoming my heights fear to do something so fun! While we had a great trip, relaxed, enjoyed each others company and disconnected from our daily lives....I think this will be our last cruise for a long time and most likely our last cruise with Royal Caribbean. The fundamentals of cruising have changed drastically since our first in 2000 and even our second in 2006....I just don't feel that I'm getting my money's worth anymore and would rather do land based vacations at upscale resorts where I can choose the quality of places I dine. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Enrichment 2.5 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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