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344 MSC Cruises MSC Divina Cruise Reviews

I picked this ship because the price was excellent, the ship looked amazing and the entertainment was a little different. It definitely was not a disappointment. I won't sugar coat it. There is room for some improvement but I feel ... Read More
I picked this ship because the price was excellent, the ship looked amazing and the entertainment was a little different. It definitely was not a disappointment. I won't sugar coat it. There is room for some improvement but I feel this line is well on its way to becoming a popular choice for American and Canadian cruisers as much as it already is to other worldwide travelers. The entertainment on this ship was exceptional! I loved that they had opera, ballet, acrobatics incorporated into the nightly entertainment and that the entertainment staff was so enjoyable and talented. Contrary to many negative reviews, I never found staff members to be rude...other passengers perhaps but not crew. The cruise line can not be blamed for the lack of courtesy of passengers except in that space/ passenger ratio is a bit tight in certain areas. I didn't eat a great deal in the Calumet Buffet but what I did eat there was really good. I kind of stuck to Italian, pizza and burgers though. The burgers and fries were really good, as was the pizza and the desserts....delish! My friend tried lots of other things and didn't seem to dislike anything either. We ate in the Black Crab most of the time and I always found something I liked. Best Lasagna bolognase ever! Ordered it 3 times. I had been carb restricted the last 2 years so I ate everything I had been missing, like pizza,pasta and french fries! We did dine in the Galaxy one night and the steak melted in your mouth and the scallops were just so succulent. We went there on the Captains Formal night so it was virtually empty, Great staff. Beautiful venue. I am not a big drinker but I loved Caffe Italia as I am a coffee addict. Luisa, who waitressed there was such a sweetheart. Always gave us extra Venchi chocolates.Speaking of...loved the gelato! I really have very few complaints about this ship. I do think the crew/ passenger ratio is too high in the dining areas especially. I have a mobility disability and was not impressed by the lack of handicapped accommodation. Why put handicapped stalls in restrooms without automatic door access to them? Actually, there were NO automatic doors anywhere. There could also be improvement for embarkation/ disembarkation for disabled passengers as well. But in general, I LOVED Read Less
Sail Date December 2017
LIKES: The buffet, despite it's design flaws, served very good food. It was a pain to find what you were looking for as it was designed with one of those never-ending hallways that reminded me of the NCL Breakaway, so when it got ... Read More
LIKES: The buffet, despite it's design flaws, served very good food. It was a pain to find what you were looking for as it was designed with one of those never-ending hallways that reminded me of the NCL Breakaway, so when it got crowded it was annoying to get around. However the food was top notch and they provided a good variety of cheeses at the buffet (which wasn't even offered on my previous few cruises). Also, they had giant coffee mugs at the buffet. The main dining room was good too. Once again, the design was weird. I couldn't see anything going on, but maybe that's because I was stuffed in a corner with the aurea-package people. Also, the ship offered espresso and gelato all around the ship, which was free if you booked the auera package (highly recommended). If you booked the aurea package you also got access to the exclusive sundeck on deck 18, which was great but was a pain in the neck to get to. There also were no bathrooms on the sundeck and the bar was a converted closet. The NCL Breakaway has a similar sundeck for an upcharge called Vibe Beach club, which was much nicer but cost money. The sundeck was included with the aurea package (again, recommended). DISLIKES The entertainment and activities to do on the ship was subpar. I loved the entertainment team, and the theme nights were a lot of fun, but the ship was devoid of the activities that I've become used to when sailing on NCL and Royal. There was only karaoke one night. There was no dueling-piano bar like on the Breakaway. There was no broadway show like on Royal or NCL. There was no interactive games for the guests to participate in like on NCL and Royal. No newlywed game. No "War of the Sexes" tournament. No poker or blackjack tournaments at the casino. They did have one activity a night with the entertainment team, but that was pretty much it. As a result, we found ourselves going to bed by like midnight every night. Similarly, there was little to do during the day. They had a water slide, and that's about it. There weren't that many activities going on at the pool deck. There wasn't a band playing at the pool (although I appreciated a little more subdued pool area). Luckily this cruise only had one at-sea day. The biggest issue I had with the ship - germs! Every passageway had layers of doors that you had to manually open. The men's bathrooms were the worst - there were no urinals in any of the bathrooms and so you had to enter a stall which was typically sprayed with urine. Not surprisingly, many people had a cold on board and I caught it the last few days of the cruise. This was different than other cruises I went on where all the doors were automatic or slid open by touching the back of your hand to it and you weren't allowed to enter the buffet line without taking a squirt of hand sanitizer. Finally, one minor gripe - We set sail the first week of December and there were no Christmas decorations on the ship. I completely forgot it was Christmas time until we stepped off the ship. According to our waiter, they were going to decorate for the sailing after us which set sail on 12/9, which is late IMO. They should really decorate the day after Thanksgiving. OVERALL I understand the mixed reviews now. Some people either love or hate this ship. I found it decent enough. The ship was beautiful and has some really good highlights. This ship usually has the best itineraries and it's not uncommon to find a decently priced 7-night cruise with 4 great stops. Since MSC doesn't have a private island (yet), you won't be subject to burning one full stop in a compound set up by the cruise company. The aurera package was well worth it. The balcony was spacious and the massages that were included in the package were amazing. From what I've read, the Yacht Club upgrade is even better. If you are ok with a more low-key cruise and don't care much for the bells and whistles you get on a Royal Caribbean ship, this is a good line to cruise with. I would definitely cruise with MSC again! Read Less
Sail Date December 2017
I chose this cruise for the itinerary, price, and because I like MSC. The food was better than ever. Above average compare with other companies. The chef was English and we had many gourmet items. There was always plenty of fresh ... Read More
I chose this cruise for the itinerary, price, and because I like MSC. The food was better than ever. Above average compare with other companies. The chef was English and we had many gourmet items. There was always plenty of fresh fruits and items to choose from (we are vegetarians). I only hope they had a vegetarian appetizer every night. Also, vegetarians like us would appreciate to have a vegetarian Risotto one night, as we are in an Italian ship. The attendant in our cabin, Ilagan Ramil was an excellent person, kind, fun. Cabin 13055 was in excellent condition. For breakfast one day we were served by Kevin Fernandes from India. This was the best experience with a waiter that we have had in a cruise. He is something out of this world, someone very special. He was working with such happiness, I can't describe enough his perfect service. Our waiter and night, Marvin Mejia from Honduras was great, he would guess our needs all the time. The only thing that I did not enjoyed this time were the shows. Once you see one, you have see them all. They need to improve in variety. Read Less
Sail Date December 2017
Make no mistake, I had a great time with my 2nd sailing on MSC and the Divina, but that is because I am not a miserable person, but I met PLENTY of miserable passengers and they were all my countrymen, sigh. AMy favorite part was my triple ... Read More
Make no mistake, I had a great time with my 2nd sailing on MSC and the Divina, but that is because I am not a miserable person, but I met PLENTY of miserable passengers and they were all my countrymen, sigh. AMy favorite part was my triple balcony (keep the booking prices exactly the same!), the drinks and the colorful shows (Treasure Island, Witches In Paris and Michael Jackson). Honest to goodness, MSC is a great ship. With caveats. This was my 2nd time sailing with MSC, on the Divina and it was nice to be able to reflect between my voyage 2yrs ago for NYE and this past cruise. People live to overshare with me and this very much happened on the cruise cruise. No company should want to hear someone say "MSC is great, if you lower your xpectations." I come from a family of seasoned cruisers. The staff were great, to me, but I am a horse of different colors and I can adapt. You have to have dog hearing to hear the announcement for passenger embarkation. I was standing next to the escalator and even the attendant didn't hear it, just the crowd of passengers. Get to the embarkation port EARLY, like 10:30 or 11 and line up at the right door. Not the door as soon as he cares pulls up towards the middle of the ship where all of the disembarking passengers are, walk forward to head of ship and line up there. Put your stuff at the door and sit down. There is a stampeed closer to the time to board when they check your passports. You get a low number, get on and relax. For US Americans, all you have to do is dangle some keys in our face and we'll be satisfied like a toddler. If we like you, there's no bad word we'll say about you, but give us a reason to NOT like you and that's all we'll remember. I get this kind of crazy and I adapt. I am on a European ship, which is working to adapt its vision with its passengers having a good time.....but having us sail 12/2 from Miami to the Caribbean and there being NO Christmas decorations on the ship (we put up decorations the day after Thanksgiving and they're up to New Years) was a real downer, for example. I was able to show passengers what it LOOKED like in '15 when I sailed for NYE and it made other passengers bad situations worse. Decorations work. It makes people feel better, even when they feel worse. Enough of us asked the crew who said they had no idea, either, when it was going up. Reviews of a bare ship could go up, if the passengers feel the ship put in some decorating effort. Service charges. We should be able to go to reception and have them removed from our cabin without needing a permission slip from our room steward and creating a sense of awkwardness for everyone. One passenger in the cigar lounge told me he wouldn't be tipping ANYONE because he had to remove the charge via this fashion AND MSC will not provide a breakdown of where the service charge goes just like other cruise lines do. $5pp per day is standard for room steward, I found online, if its a $12.95 service charge, dining room is $6. He also said it in a (he felt) mockery of a French accent, or as he called it, "snooty European." It's a simple task, gives people ease and staff get their tips. A US liaison would have been able to help you avoid this. Why are there no maps in the middle of the elevator areas?? Having them on the sides is nice if you're there, but having them IN the elevator or in the middle of the elevator area,so you can peak out if you're lost is great....if you had it. Dining. Mashed potatoes come with gravy, but the gravy was NOwhere near it. My aunt and I discovered it on day 2 near the meat. People complained about the food, not because it was bad, but because it was organized....differently. Lounge chairs? You know, passengers like to lay on them outside of the pool area. I had a HUGE balcony in room, (love the triple size!)...but there was no lounge chair like up in Sofia Loren's suite. Deck 7 should also have them as well. Or chairs out like on RCCL. We want to be able lay out just on the deck. And then leave them there, like Holland America does. The deck is just bare....which is off putting. Smoking. We get it. You can't smoke on earth anymore, but having smoking on one side of Deck 14 outside at the pool, in the corner, like on RCCL, means the world for US citizens. Be unique with the great cigar room, but you may want to be able to see your kids in the pool and smoke, not just going up to 15. To some, the vagueness of the private adult pool on 14 is ok, to US citizens, adult only should mean adults only. I didn't mind, but a number of passengers told me this irked them. MSC Divina is a BEAUTIFUL ship, but missing the mark with the US market as they are still working to break into our market. 7yrs in our market, people should not still say "what is MSC?" They definitely need to do more marketing. ADDITIONALLY.... Why is the music so outdated in the public areas where we drink outside of the pool? We had a great time listening to the music....coming from RCCL's Rhapsody ship when we were docked in one of the ports. Everyone doesn't want to go to the Disco or Black and White Lounge to hear music from the Top 20. Again, US American's need to learn to adapt to other cultures, but it would be nice if MSC tried a bit harder in our market. Over in Europe, we'll get what we get, but in this hemisphere, we feel left out when we see other party ships and we feel like we are at a collegiate cocktail hour....for a week. The ship is so clean. US citizens like to party, but compared to other ships, you are SO clean. I loved it! No trash cans, we get it, but I applaud how clean and pretty MSC is. I love your decor, even without the late Christmas directions. Those stairs are amazing! They are swarovski crystal! The staff who do activities like arts and crafts NEED an assistant. One person is so not enough. Cintia did great, because we helped her. She just did not have enough arms to be in two places at once with multiple tables. She was super happy for me to show passengers how to do 3D snowflakes when we realized we could NOT do her boxes. She and I got along great. She said I should apply for MSC. I LOVE HOW PRETTY THE SHIP IS, but definitely could be room for improvement. Omg, wow, I have never sailed on a ship that was more disorganized with the final disembarkation than I was this with MSC. With US citizens, unfortunately, it only takes one person standing to make a line, for everyone else to line up behind them. And that is where the madness started. There was ONE line going down the middle of the ship and through the lounges on 7 and then we looked to our right and saw another line out on the deck! I am a mover and a shaker, so I told my aunt, lets go. But not before the major wave of resentment spread across the land of us not knowing which was the real line. MSC let us line up for port disembarkation in Jamaica, only to tell EVERYONE in the stairs area that they needed to make one line around reception after we had been there 10m. Having a posted staff member there preventing us from lining up in the first place would have helped US citizens and everyone feel better about your planning skills. Lines, we all have to wait in them, but knowing which is the RIGHT line goes a long way with getting return passengers. It was December and I have sailed with MSC during the last week of December and I KNOW how much prettier your ship can be for the month and it can definitely change the atmosphere of how passengers feel about their sailing when you decorate what our culture calls on time, which is December 1st. Back to US citizens being easily pleased, IF you try. We need karaoke every night and 3 or 5 rounds of daily trivia, a mid-day Marriage/Couples game in the theater or pool area. Moods and reviews can be altered if we are made to be in a happy place. A unique happy place from MSC? Your AMAZING drink voucher option. Not everyone wants or needs unlimited for $600 and all passengers in the room needing to get it. I will now purchase it on my next MSC cruise, since my family WANTS to do a Mediterranean one, as I'm a big fan of the Count of Monte Cristo movie. Hello, Malta! t's alarming that MSC thinks the previous cruise passengers winning ONLY $10k on the last cruise is a good thing. There are over 4k passengers, 10k is weak. A number of US passengers AND European ones told me they were quite alarmed with their lack of winnings in the casino, myself included. We did hear that one lady won $6k on our trip. Must be nice. Read Less
Sail Date December 2017
I booked this cruise because it was very reasonably priced hoping that the old saying you get what you paid for did not come into play!!! Ill start out with embarkation, it was very is was very easy and organized we only waited about 15 ... Read More
I booked this cruise because it was very reasonably priced hoping that the old saying you get what you paid for did not come into play!!! Ill start out with embarkation, it was very is was very easy and organized we only waited about 15 minutes after we got all checked in to board the ship . On board and the cruise was great we ate at the buffet the entire cruise only because of experiences on other cruises with the main dining (just not for me). Food was good the only complaint i have with the buffet is for some reason the breakfast food was just warm not very hot but still good, The pool (aqua park) was awesome the cruise entertainment group was awesome Kayla , Chloe, Sergio , all of them. The nightly entertainment was the best i have ever seen at sea a must see if you cruise on the Divina. We booked a cruise on the MSC Seaside while on board again cause it was very reasonably priced plus the onboard credit they gave me for this trip and the Seaside trip. They match status from other cruise lines go to website for more info. Excellent cruise experience will definitely recommend this cruise line to other friends in fact already have a few couples booking the Seaside in November 2018 ! PS pizza in buffet is awesome also !! Go MSC !!! Read Less
Sail Date November 2017
We first cruised the MSC Divina in January, 2018 with a Back to Back Eastern and Western Caribbean itinerary. We were so impressed with the price, the cabin, and the many perks of Black Card status (which we got from being Diamond Plus on ... Read More
We first cruised the MSC Divina in January, 2018 with a Back to Back Eastern and Western Caribbean itinerary. We were so impressed with the price, the cabin, and the many perks of Black Card status (which we got from being Diamond Plus on RCCL) that we booked this cruise for November. Last time we had an aft balcony, but this time we decided to save some money and chose an inside on Deck 12, Cabin 12268. It was surprisingly spacious and tucked away in a quiet corner. We never heard any noise and slept very well, we even took naps during the day. Unlike many inside cabins, this one was square shaped, and therefore had room for a table and an easy chair. Just like last time, we were treated like royalty by the MSC staff due to our Black Card status. We enjoyed all of the parties which included appetizers and a variety of alcoholic drinks. We went to the Captain's Gala Party, the Captain's Welcome Back Party, and the Cruise Critic Party. They were all wonderful! The Cruise Critic Party was especially nice. In addition to the drinks, there were appetizers, cookies, and a big cake which Captain Francesco di Palma cut for us. He came around and spoke to all of us individually along with his senior officers, asking us what we liked about the ship and what they could do better. This personal contact with the captain was very special, and we really appreciated his taking the time to do it. Plus the cake was delicious! After the party, we all gathered for a group photo which we were able to take home with us, a nice touch! Regarding dining, we thought the food in the MDR was fine. Our waiter, Teofilo, and his assistant, Dona, were the hardest-working we have ever seen on any cruise line. They were very professional and caring and made us feel special. The food was fine both in the MDR and in the buffet, although, the food in the buffet always seemed to be cold, especially at breakfast. We preferred breakfast in the MDR which arrived hot and delicious. We went to Antigua, St. Thomas, and Nassau. Since we have been to these ports before, we didn't spend much time ashore, preferring to focus on the ship, itself. We enjoyed morning stretching by the pool and morning trivia. We also enjoyed the ABBA party in the Atrium on 60's and 70's night. The "Village People" were absolutely wonderful, the place was packed with people, and it was a very fun night! The one big negative, and it is a big one for us, is that the casino now allows smoking. When we were on the Divina in January, the casino was non-smoking and we spent a lot of time in there. We were so happy to find a cruise line that did not reek of smoke. For some reason, MSC has changed their policy and now, not only is the casino a smoking venue, but due to the design of the ship (open stairways up to Deck 7), the smoke drifts up to the La Luna Lounge, the Golden Jazz Lounge, and also sideways on Deck 6 into the back of the theatre and the Piazza del Doge, thus making most of these places uninhabitable for me. We appreciated that on Boarding Day, there is a luggage storage area right where you board on Deck 6 to store your carryon bags before you go to lunch. We also validated our credit card right next door, so it was easy to do. Overall, it was a very relaxing cruise with lots of fun times. We would definitely recommend the MSC Divina. As far as the ethnic mix of passengers and crew, we found that, for us, it made it more fun. We enjoyed hearing the announcements in several languages, and we liked the European vibe of the entertainment. Read Less
Sail Date November 2017
This was our first MSC cruise. We have been on NCL, Royal Caribbean, Carnival and Princess. We were interested in comparing MSC to the one we usually go on. It was eye-opening when we discovered the food was only so-so in both Dining room ... Read More
This was our first MSC cruise. We have been on NCL, Royal Caribbean, Carnival and Princess. We were interested in comparing MSC to the one we usually go on. It was eye-opening when we discovered the food was only so-so in both Dining room and at the Buffet. The steak house was a bit better but not up to the standard we are used to in alternate dining. Buffet: design of buffet was terrible and not organized. Getting drinks was a chassis zoo and not easy with plates and silverware in different places. We are used to having drinks brought to our table with silverware on it. Having to get food, then drinks means eating cold food, or standing in line to get drinks, finding a table and holding the spot to go for food next. We traveled with 2 other couples and only sat with them in the buffet once because of the crowds. There were not enough clocks around the ship. The elevator situation was discouraging; the wait seemed too long many times. Embarkation was easy and getting on the ship was the fastest we have ever experienced. Entertainment: many venues for great listening music. The stage shows were excellent and the best we have seen on any line, with many talented singers, dancers, and acrobats. We went every night. The wait staff at dinner was a little slow and did not talk to us except to take orders. We usually engage the service workers and find out where they are from and exchange conversations. They worked too many tables to be able to take even a minute to talk to us. We had Early seating. We prefer Anytime on other ships and do not like assigned seating. We traveled with 2 other couples. One is in agreement with all I have written here. One has been on MSC 3x and loves it. Read Less
Sail Date November 2017
MSC Divina Yacht Club Nov 25 - Dec 2 2017 My wife and I are not complete novices to cruising but we're also not as seasoned as some of those we've met on our journeys. Lately we've been looking for that special “this ... Read More
MSC Divina Yacht Club Nov 25 - Dec 2 2017 My wife and I are not complete novices to cruising but we're also not as seasoned as some of those we've met on our journeys. Lately we've been looking for that special “this is it” feeling and we found it on MSC in the fabulous Yacht Club or YC for short. After much research and “comparison” shopping between cruise lines and levels of service, as well as, privileges provided, I really couldn't find anything close to MSC’s Yacht Club on any of the other lines. I read every review I could find and watched every You Tube video out there so thank you to those who wrote reviews (many of which I take with a grain of salt) or posted videos. The YC is truly a “ship within a ship” experience or as I call it, your own little private resort. On the Divina it is located on decks 15, 16, and 18 which are the top three decks and at the very forward of the ship. (Side note - Deck 16 is suites only) I apologize up front for not having all the names of the dedicated staff of the YC. Without them we would NOT have had the experience we so enjoyed. My wife and I thank you all so much and can't wait to see most of you in February for our next adventure. Cabins All cabins are located on decks 15 and 16 and are well appointed suites with balconies, a bathroom with a rub, and a closet with ample storage. The size of the “suite” in my opinion is about the size of a typical balcony cabin on other cruise lines. The beds were comfortable and if you're not happy with the pillows or fruit selection or mini bar selection or anything - just call the butler! What? Did I forget to mention you have a butler? Actually there are many butlers….keep reading. A special shout out to our butler and room assistant Franco and Audry. Concierge Also on deck 15 is the 24 hour per day concierge. Absolutely anything you can think of they can help you with. Example, my wife and I couldn't find the blow dryer I'm embarrassed to say. We search high and low and then I reluctantly gave in and called the concierge. It was right under our noses in the drawer of the dressing table that you can't tell is a drawer until you know it's a drawer! Ugh…. They also assisted with our airline check-in online the day before returned to Miami. Top Sail Lounge Lastly, on Deck 15 located at the very front of the ship with an array of almost floor to ceiling windows providing a 180 degree view is your very own private lounge. Within the lounge you have very comfy seating with tables to accommodate almost everyone in the YC. (There are just over 60 suites in the YC) A fully stocked and manned bar that includes any kind of drink (alcoholic and non) to include any kind of coffee you desire. A buffet area that provides continental breakfast, finger foods, snacks, desserts, fruits, deli meats, fresh breads, from 6:30 a.m. until 1:30 a.m. In addition to all the aforementioned there were no less than 3-5 butlers to attend to your every need. I probably should have mentioned this before but - there was absolutely no charge for anything. Drinks (alcoholic and non), food, coffees (including specialty coffees), gelato. This privilege was afforded to all YC members throughout the entire ship with the exception of the three specialty restaurants open to all passengers. The Top Sail was a great place to relax, have a coffee, have a cocktail, have a snack, read a book, play a game of cards with friends you just made or listen to a piano/violin concerto. You get the idea. Another special shout out to Pradeep, Ménage, Eric, and all the others. These folks always went above and beyond to ensure everyone was well taken care of. I'm not finished so get up and stretch but please sit back down and continue reading. I'm just getting started. The One Pool Located on Deck 18 is your escape to sun, whirlpools (aka hot tubs), pool, and bar. No fighting for a lounger. No screaming kids (yep, I said it). Peace and quiet. We didn't actually count but I would estimate there were 100 plus loungers with 2 towels each available and begging to be used. Two hot tubs (not real hot, but enjoyable). Your own private pool that was about 15 x 15 feet and 3.5 ft deep. Also on Deck 18 was the One Pool Bar. You guessed it, fully stocked and manned from 7 a.m. until 8 p.m. (Weather permitting). It rained the day we were in Antigua but we sat comfortably under the canopy of the One Bar and enjoyed cocktails and pleasant conversation. Wait…..that's not everything available at the One Bar. In the mornings from about 7:30 to 11:00 a.m. breakfast is available. Hot breakfast with an egg station!!! Eggs any way you want them, cooked to order. Pancakes, waffles, French toast all cooked to order. Also included was a Buffett with fruits, breads, toast, meats and potatoes. After the breakfast service is completed it’s time for a light lunch offering. A small salad bar, fruit, or you can order a burger with all the fixings, hot dogs, and French fries. The burgers were absolutely delicious. Have you loosened your belt yet? No! Well hold on then. Le Muse Restaurant Deck 15 Aft (that's at the back of the ship) is your very own private restaurant for YC members. Yes, you have to walk there but after everything I've described so far don't you think you should do some walking??? Don't worry though. If you think you won't be able to find it, your butler will be happy to escort you there. Yes, they really will!! The restaurant is open for breakfast, lunch, and dinner. Breakfast menu is your typical breakfast items. Lunch and dinner menus rotate and include appetizers (3-4), entrees (3-4), and desserts (3-4). I have to say here that you must remember this ship (cruise line) is Italian owned so the meals have a European design. This means fish, veal, lamb, and pasta dishes with smaller portions. My wife and I felt there were ample selections that will satisfy even the pickiest eater. Outstanding service from our server Jose and his assistant. You can view the menu posted in the Top Sail each day and if there's nothing on there that tickles your fancy then go to the Buffett on Deck 14 aft and have a couple or three slices of the most delicious pizza you can ever imagine. The rest of the ship….. We did venture out of the YC a couple of times. The ship is very beautiful and ornately decorated. Decks 5, 6, and 7 had all the shops, jazz bar, piano bar, sports bar, a couple nightclubs, the theater, the MDR, casino, wine bar, coffee bar, photo gallery and a lot more. I'm positive we didn’t visit every facility available. This ship is huge! The places we did visit were very clean, the staff were all very polite, and service was as anticipated. Deck 14 from forward to aft (non YC) Spa and gym - didn't use either but spa services menu was typical of any ship $$$ Indoor pool with retractable roof - packed with kids and adults on sea days Outdoor pool (Aqua park) - packed with kids and adults on sea days Buffett - packed like an ant farm at feeding times Garden pool - adults only and lots of smokers In summary, we had a fabulous week onboard the Divina in the Yacht Club. If you have been looking for some extravagance in sailing I highly recommend the YC. We can't wait to return. Read Less
Sail Date November 2017
This cruise was part of a package including 4 nights in Vegas pre cruise and 2 nights in Miami post cruise, including five flights starting in the UK and was at a very competitive price so we decided to give MSC a try having not sailed ... Read More
This cruise was part of a package including 4 nights in Vegas pre cruise and 2 nights in Miami post cruise, including five flights starting in the UK and was at a very competitive price so we decided to give MSC a try having not sailed with them before. Paperwork before the cruise had errors on it for example no departure terminal for our date of embarkation, minor things but irritating. Usual queues at embarkation, we were there quite early as our flight from Vegas was overnight, so had to wait for about an hour before the process started which added to the initial queues as the crowds built up. I was surprised that we were not asked to fill in a health declaration form. We had a balcony cabin on deck 12 and it was nicely decorated with a bit more colour than many cruise lines, it was immaculately presented, had a huge bed, bathroom was small but well done, much the same as most ships, decent enough size balcony, however it is a very large overhang above deck 13 and if you love the sun on your balcony then you may be disappointed. As we are getting on a bit, we were quite happy with the warmth rather than burning Sun. Air Con worked pretty well, both warm and cool air requests were quickly picked up by the controls. One minor gripe, there is a pinch point when opening the bathroom door from within as it is right where someone would stand at the wardrobe, so after a few hits my wife and I would give a shout of warning. We did not see too much of our cabin steward, this is not a criticism, as he worked out our timings and worked round us, when needed we found him easily. For the most part the staff were great, with Patrick in the Del Doge bar excellent and he helped us enjoy some cocktails we had not heard of before. However one of two let the side down. The service in the MDR from Alicia and Aristotle was excellent, however one waiter in the Silver Bar let us down, he seemed aggrieved my wife and one of our friends had a problem with a cocktail and he seemed rather miffed, the next day we were at the same bar and wished to have a quick nightcap and waited at the bar to be served, it was fairly quiet, however two gents turned up and waved their card around and despite us being in his eye, he went straight to them completely ignoring us. I mentioned that we must be invisible and just moved away and then he stated in a rather sarcastic tone "good night sir". On our first day on board we usually like to visit the MDR when it is quiet to see what table we have. We gave our table number to a member of staff who pointed over to the window and said our table was there, nice enough spot we thought. On our first evening we then proceeded to the MDR which was very busy, only to be shown to a table well away from the window and next to the Servers area. We complained and were told to report to the Maitre De upstairs, so off we went to find a very long queue of what seemed to be mainly disgruntled people who were also trying to see him. Eventually we saw him and told our story, he jotted down some details and advised nothing could be done this evening but he promised to get back to us. This did not happen until 5 days into the cruise, by which time our servers Alicia and Aristotle had done a great job in serving us and turned the situation around. We know that the first night at the MDR can be a little hectic but this is the worst queue on any ship we have been on for issues to be resolved. Entertainment was excellent all round the Ship, we particularly liked all the Theatre Shows and did not miss one. We thanked the Cruise Director for putting on such shows and felt they surpassed our expectations as having read some reviews before leaving home they seemed to be mixed. Finding sun beds on sea days was a bit of a challenge as we are not one of the early risers who put their towels on beds very early, but generally after a few walks round we found somewhere to sit. I would have loved to use the outdoor bar at the back of the Ship but each time we went the smell and sight of smoke put us off. We did our own thing off ship with a beach trip in Antigua and island tours of both the Bahamas and St Thomas, they were all good and were about 20 dollars a head cheaper than the Ship ones. Divina itself is a lovely ship which is well kept and the main areas have some really nice decoration, with a selection of bars to go to, only occasionally did we have to wait for our drinks or a seat. The muster drill was a little disorganised and I was amazed at how many people did not seem to get involved, we did not even get taken to where our lifeboat station was. Disembarkation went well despite information left in our cabin which stated where we should meet, this was completely different to what was on the big screen causing us much confusion. Once again the paperwork had the wrong info about the Terminal we would be arriving at, so I had to check it at Guest Relations to ensure I had it right in the first place for our onward connection. We used three speciality dining venues and liked the Italia and the steakhouse, the galaxy was OK, however when I go to them I generally expect that the staff can be a bit flexible with the menu, this was not the case in the Galaxy, an example was my sweet, I asked for a scoop of ice cream, it was declined, so I said what about a bit of pouring cream, no was the answer, finally one of the other sweets had Chantilly cream so I asked for that, but it did not happen. In general I felt that the speciality restaurants were not as good as most ships we have been on. The food in the MDR was usually look warm at best and the standard of the meat and fish not as good as other cruise lines. My wife was served almost raw fish once and very chewy / fatty beef rib, while others at the table were OK so mixed standards in the Kitchen. Despite some issues we would still go with MSC again as it is good value and perhaps the Head Chef will be afforded a slightly better budget to improve the food offering in the MDR in particular. We met some nice people on the cruise and also enjoyed meeting other Cruise critic members with one lovely young couple from Las Vegas. Read Less
Sail Date November 2017
We chose MSC after hearing how wonderful the Yacht Club is. The suite, 16014, was on deck 16 and under the cafe dining area of deck 18. Early morning we heard chairs being moved or dropped. Discussing with the Congierge, this was the first ... Read More
We chose MSC after hearing how wonderful the Yacht Club is. The suite, 16014, was on deck 16 and under the cafe dining area of deck 18. Early morning we heard chairs being moved or dropped. Discussing with the Congierge, this was the first time they've heard this complaint. I seriously doubt this. Would suggest deck 15 so only suites are above you. Embarking was a nice experience. Dropping off luggage at the special MSC Yacht Club tent and being escorted aboard was very nice. While checking in at a private desk, offered prosecco, snacks or other beverages. Then you are wisked aboard and shown to your suite where another bottle of prosecco is waiting. Your luggage has to go through usual screening so it will arrive later but still early in comparison to other passengers. The suite is small compared to other cruise line suites, probably the same as a balcony cabin on RCI or Celebrity. The walk-in closet with drawers is adequate. The TV is small with limited channels. If we had to watch CNN one more day, believe hubby would have jumped overboard. Desk area has one small center drawer, with hair blower, but lighting is poor to be used as a makeup area. Two 110 outlets available as well. The minibar is stocked with snacks we never opened. The balcony has 2 short back chairs and 1 ottoman, no table.The bathroom is also small for suite standards. Enough shelving for toiletries and the towels are good quality. There is a makeup mirror mounted over the sink. Bath products replenished even if not used. The mattress was wonderful, a true mattress. Also request for firm pillows from our butler quickly appeared. They were memory foam and wanted to bring them home! The private lounge and pool areas are very nice. Always a lounge available. Loved having breakfast overlooking the sea or port enjoying personally made omelettes. The staff in the Yacht Club are very personable and generally concerned for your enjoyment of the cruise. But the butler thing, like most other ships, is little more than a gimmick. Rarely saw him or had interaction. Butlers on Oceania and Celebrity are more visible. The Muse restaurant is good. I wouldn't say excellent, but definately a step above the other restaurants. The DR Captain most evenings prepared special pastas. Dinner one evening in the Eataly Steakhouse was good. Not quality of Fleming's or Ruths', but we enjoyed. The entertainment was surprisingly enjoyable. We usually don't do the shows, but 6 out of 7 evenings we attended. Yes, the same entertainers are constantly on stage but they are talented. Darren, the cruise director from S Africa, was good. Not over the top but communicated well. The ship was clean, very clean. Wherever we walked, it was clean. Even the Casino didn't have that smoke smell other ships have. Only two glitches to mention. The whirlpools were not very hot. There was a baby in diapers who was enjoying one of the spas. Plus there is a sign no cigar smoking. Well, one guy constantly had a cigar lit and no staff approached him. We found good value in booking the Yacht Club and would do it again. We wanted to try another cruise line to experience something different. MSC fulfilled our expeftations. Read Less
Sail Date November 2017
Overall we were happy with the cruise. It was well run, the ship was amazing, and the crew was professional and friendly. The shows were also first rate. The only complaints were the food and the TV. The food was average at best, even ... Read More
Overall we were happy with the cruise. It was well run, the ship was amazing, and the crew was professional and friendly. The shows were also first rate. The only complaints were the food and the TV. The food was average at best, even in the dining restaurants. Very bland, often luke warm, and just not good, with the execution of the pizza, fruit and French fries. Also there were upcharges on most nice dinners. the TV never worked even after I called clients services four times. After that we stopped calling. The ship was very smooth and had lots of interesting shops and restaurants. The fitness facility was great, with lots of high quality machines and options. We got into shore at the stated times and they were right on a schedule. Lots of nice hot tubs and pool options, although the main pool area was far too loud and crowded. however other than that you never felt to crowded. The theater was also fantastic, with great shows every night. Read Less
Sail Date November 2017
This was a themed cruise and had never been on or even heard of MSC before booking this cruise. To begin with the check-in was different. We had to use a machine onboard the ship for our credit card rather than giving it at the embarkation ... Read More
This was a themed cruise and had never been on or even heard of MSC before booking this cruise. To begin with the check-in was different. We had to use a machine onboard the ship for our credit card rather than giving it at the embarkation counter. Not a lot of direction was given at anytime during the cruise and I wondered how first time cruisers would do. It was a little confusing at times and things might not have been smooth all the time, but the staff worked very hard to make our weightwatchers cruise the best. It was a different environment then we were use to with other cruise lines. We have been on Carnival and NCL prior to this. MSC was definitely Italian in its feel. Not bad just different. We didn't really get into the ships activities as we were fully emerged in the weightwatchers program. Not sure if we would do this cruise line without being associated with the WW agenda. We did love the thermal spa package and the drink coupons!! Read Less
Sail Date November 2017
Embarkation and disembarkation went smoothly. Our time on the ship was very enjoyable. Loved the entertainment, best we have seen. Our cabin was very nice except for hearing chairs being moved around overhead between 5 and 6am. The ... Read More
Embarkation and disembarkation went smoothly. Our time on the ship was very enjoyable. Loved the entertainment, best we have seen. Our cabin was very nice except for hearing chairs being moved around overhead between 5 and 6am. The buffet was very good, except the layout, silverware was nowhere near plates, had to look for them. The best seating in the Calumet is aft which we were not able to access due to 800 Weight Watchers having their meals at the same time. I think it was wonderful for the WW group, but we were never able to sit in the prefered area. Dining room was OK, what happened to being offered coffee after dinner? Eataly Steakhouse and Galaxy Restaurant were wonderful! OMG! Due to the change in the itinerary, I believe the excursion we took was only OK. Antigua, nice tour but very bland, and very bad roads. St. Thomas land tour was cancelled. When we walked in the HavenSight area, we spoke to some of the shop employees and were told that as of 11/14/17 85% of the island still was without power. The shops only opened the beginning of November. We were very glad to have been in St. Thomas and helped the economy in some small way. Over all, very good cruise, a little different than any we have been on before. We did enjoy it to the point of booking the Seaside next October! Read Less
Sail Date November 2017
We had been mulling over booking MSC for a long time.We were regular NCL cruisers who were looking for a change as we felt the quality and value had declined since new leadership took over. We finally pulled the trigger because a) great ... Read More
We had been mulling over booking MSC for a long time.We were regular NCL cruisers who were looking for a change as we felt the quality and value had declined since new leadership took over. We finally pulled the trigger because a) great package price thru an airline carrier b) status match program and c) the positive comments on the MSC forum regarding the Cruise Critic Parties and interaction with senior staff. Overall we had a very good time and will definitely sail the Seaside in 2018 Good- Ship was clean and well maintained -Cabin was spacious and well laid out (couch was long & not a modified loveseat) -Drink coupons: Great option vs drink package. -Buffet pizza-AMAZING - Cruise Critic party- Wow! Officers spent a great deal of time talking to us individually and truly are focused on winning over the North American market -pools- None of the pool areas felt over crowded & they were open until late evening -Eataly- very good dinner with excellent service - Lots of lounges as well as coffee bars -Overall with the exception of the dining room the service from waiters, the bartenders,room stewards, guest services staff was the best we have experienced (other then Disney cruise) -Status Match- Voyagers Club- Black Card Level- We were impressed with the extra perks (Priority tender was the best) and truly felt valued as customers. -Internet-Bought the $20 social media package for the week and I was very impressed with the speed. I think it was as fast as Vroom package I had on my RCCL Jewel of Seas cruise last year- Entertainment Staff-Dance instructor was phenomenal, as well as the host of Karokee night. Needs some improvement ( Not deal breakers but they need to step up to win more customers) -Dining room/ quality of food/ service- didn't matter what brand of wine I ordered they would pour whatever bottle was open and closest-Food was Luke warm. Ordered turkey one night for dinner and it was a turkey roll ( small circular turkey meet with blah stuffing in center). Meanwhile in buffet they had full turkey at carving station. Lack of variety- for an Italian cruise line I expected more pasta/risotto dishes then what they offered. Dessert offerings were repetitive -Buffet: It wasn't so much the layout that bothered me vs what stations were opened and closed- They need better signage and maybe more staff focused on customer flow vs clearing a plate from a table Towel Exchange- They don't exchange pool towels during the day or when you re-embark the ship. Who wants to drag a sandy towel back to their room so the room steward can exchange it in the evening. Towels were also poor quality. They should have exchange set up before you get back on board and a booth by the pool.On our RCCL cruise they allowed you to sign out extra towels when you disembarked. Entertainment- need more live music vs recorded music with singer.Yes the dancers and singers in the theatre are awesome ( opera on a cruise ship was a treat) but they cheap out in the lounges and sometimes the recorded music/singer volume wasn't mixed right. Live bands provide more energy to the shows. Duelling piano show would also be awesome or a comedy show. Specialty Restaurants- The food was great in Eataly however they did absolutely nothing to promote restaurants. We could not find a menu for the Italian restaurant or Galaxy anywhere. We mentioned to our Main Dining Room waiter that we were going to Eataly and he said "they have 50% off promotion, mention my name if they ask". Photos-Photographers were polite and very engaged in their work however photo area is gong show. It was like looking for Waldo trying to find your photos on 200 feet of wall or out of 3 or 4 boxes on a table. They need a better cataloging system. Read Less
Sail Date November 2017
The price for this cruise was fantastic. the ship is beautiful and has some great entertainment and the black and white club was fantastic. the jazz club we did not see much but looked nice. the piano bar was situated ... Read More
The price for this cruise was fantastic. the ship is beautiful and has some great entertainment and the black and white club was fantastic. the jazz club we did not see much but looked nice. the piano bar was situated different from other piano bars in that there were no seats in front of the piano and you could smell the smoke from the casino which made it almost impossible to go there. T the service in the buffet is spotty and not very quick i saw officers cleaning up the plates while the servers just watched. if the msc had the service of the other bigger cruislines they would be worth going many times but their service is not good. i had good meals but some in my party said the food was very spotty after a few days otherwise on the night of the meals they said only good things about the food. i will wait a few years until they get their act together even though i know they have alot of hip c oming out in the next fewsyears service is very important tome. I WAS UPSET THAT THEY DID NOT HAVE LOBSTER NIGHT EVEN THOUGH I AM NOT MUCH OF A LOBSTER Person. the cabin we had was very good and the aft balcony is super because i took my naps out there. Read Less
Sail Date October 2017
The price was unbeatable as a "last minute". We dined every night with the same people and luckily we loved them all and had some great conversations as well as a lot of fun. Ordering breakfast in the dining room was a crap ... Read More
The price was unbeatable as a "last minute". We dined every night with the same people and luckily we loved them all and had some great conversations as well as a lot of fun. Ordering breakfast in the dining room was a crap shoot ... order what you want and get what they give you so be a flexible breakfast eater. The food was OK but not fabulous. The entertainment on the other hand was truly fabulous and every night was like going to an off Broadway event. We tendered once out of 4 stops and I don't tender so that was a plus for me. The balcony room was great....13125 was a super convenient location and the beds were nicely prepared to make you comfortable. The ship itself is HUGE and beautiful. It has literally thousands of mirrors and "Glitz" is the operative word for this ship. They had two formal nights, one white night and one Halloween night (which was an absolute fun night) The ship was all decorated for Halloween and dressing up for the best costume contest is highly encouraged. Not everything was perfect but the imperfections were fairly minor ....it's all in your attitude so go with a good one and have fun !! Read Less
Sail Date October 2017
I loved everything about the cruise with the exception of the announcements repeated in six different languages and most of the songs in the shows were in Italian. Another issue I had was the pool towels were in the room and I missed out ... Read More
I loved everything about the cruise with the exception of the announcements repeated in six different languages and most of the songs in the shows were in Italian. Another issue I had was the pool towels were in the room and I missed out going into the pool/hot tubs because I didn’t want to go back to the room just to get a towel. Yet another issue that was VERY strange was that they didn’t “link” your credit card to your ship pass and you had to go to the Cruise Card Activation Points to register your credit card. The embarkation was very smooth and didn’t take long once they let you into the building – we (myself and my sister) got to the pier early because the shuttle from our hotel only had one ride to the pier at 8:30 am. Once you were on the ship you were able to hit the buffet and walk around the ship. The food was exceptional – especially the pizza! I didn’t hear any announcements when our cabin was ready and only found the room was ready when I gave up pulling my carry-on luggage and I went to the storage area that holds the items until your room is ready – the attendant said I should go check my room to see if it was ready and it was ready. We were very fortunate to be seated at a 6 person table near the window – 2 of the group didn’t show up at the dinner all week. Unfortunately the table next to us had 7 people and when I asked if 2 of the 7 could sit with us I was told they have to keep the seats open in case the people assigned showed up for the early dinner. I think it was a bad situation on both the cruise line and the couple to leave those 2 seats unused when the other table was so full. Our wait staff was very entertaining. Our tablemates, Jane and Ruben, were exceptional to dine with all week. The ship is so beautiful and different from the other cruise lines I’ve been on. I loved the shiny crystal look on the stairs. We had a balcony stateroom that was amazing and the room steward kept the room very clean. We had a change in our Itinerary due to Hurricane Irma and we did the following excursions: Negril Beach Experience & Rick’s Café Cliff divers in Montego Bay, Jamaica; Reef & Wreck Snorkel in Grand Cayman, West Indies; Catamaran Sail & Snorkel in Costa Maya, Mexico. Negril Beach Experience & Rick’s Café Cliff divers in Montego Bay, Jamaica – This was a very long bus ride to Negril Beach – the beach was so full of seaweed that we didn’t go near the water. We went to the Margaretville restaurant for lunch – food was good but the portion was very small and I was still hungry. Next was Rich’s Café to watch the divers – this was a waste as the wait for the person to go on the high dive was very long! Of course we had to make a stop in a souvenir shop for twenty minutes – again a waste of time! We got stuck in so much traffic that we got back to the boat 30 minutes late. There wasn’t any time to go to the Diamond Exchange for me to get my charm for the charm bracelet. Reef & Wreck Snorkel in Grand Cayman, West Indies – this was a great snorkel trip JC and Diana were very informative about the sites that we were going to snorkel at. I loved seeing the sunken Coast Guard boat and visiting the Cheeseburger site. Catamaran Sail & Snorkel in Costa Maya, Mexico – This was one of the best snorkel trips I’ve been on – Michele was my group leader and she used my underwater camera to take awesome video and pictures. My sister went with the beginner’s group and said she loved her guide (can’t remember his name) and she stayed in the water for whole time – she usually only lasts about a couple of minutes before she doesn’t like the mask. We purchased the Thermal Cruise Pass for the week and loved going into the sauna and steam room – sure wished there was a hot tub in this Adults Only area. The shows were very nice with the exception of songs in Italian. We also did Bingo two times and had fun with the Bingo boys (every time a B number was called the Bingo boys came and did something funny). We also took the dance lesson to learn to dance to Thriller at the Halloween party – this was awesome and I had so much fun doing this dance. We also attended the Captain’s Welcome Back party as my sister had already taken this cruise in March of this year. Of course we attended the Cruise Critic’s party and it was the most impression party I’ve been on (I’ve done both NCL and RCL) – they had drinks, appetizers, a fabulous cake and I received a beautiful photo of the party. Getting off the ship was not as easy as getting on because we weren’t told where to get our RED 2 luggage – we stopped at the first conveyor belt and only saw purple tags and thought it was strange. Then somebody said that the RED 2 luggage was way down the end. In the meantime the line was very long to get through customs and we couldn’t find a porter to help us with our luggage. MSC needs to have more porters! Overall, I think MSC did a great job and would go back on a MSC cruise in the future! Read Less
Sail Date October 2017
My friend and I had been on the same cruise earlier this year. As the earlier cruise we had a relaxing and comfortable cruise. I wrote a review entitled "95 out of 100%, and this cruise was no different. The itinerary was different ... Read More
My friend and I had been on the same cruise earlier this year. As the earlier cruise we had a relaxing and comfortable cruise. I wrote a review entitled "95 out of 100%, and this cruise was no different. The itinerary was different due to Hurricane Irma, but the ports had no effect regarding the cruise. We did have some minor irritants, and I do mean minor. However since customer service is important, I intend to reiterate them here. This event could have been caused by a tired kitchen worker. The desserts were on display and a spoon was required, but no spoons were available. So I asked the employee about acquiring some spoons for the desserts. "Come back later" was the reply. No point in going further since this is a minor event. Another event was a request for a solid bar of soap. I don't care to use the liquid soap. The room steward acquired a 2 inch by 1 inch bar of soap. I asked if this was all the soap he could find. "there is no more". I went to the customer service desk and relayed the steward's reply as well as my surprise about my one bar of soap on the entire ship. The customer service rep let me know that members of the Yacht Club has exclusive use of the soap bar, and all other passengers have liquid soap available. That made me feel like I was in a third class passenger. The last whine is in regard to our last breakfast before disembarkation. Believe it or not, the buffet ran out of eggs, coffee, and forks with knives. People were desperate for these items. "Where did you get that?" was all over the buffet line and people going around and around the ENTIRE buffet lane, unreal. Again, we were all getting off the ship and happy to get off. The shows were great and I enjoyed them as well this second time around. A singer SONIA was most enjoyable to in the La Luna area, and I highly recommend her entertainment. The ship sort of closes down after 1100PM. That's why I prefer another cruise line. Let's call the other cruise line the fun ships. The ship's ride was great with no bumps in the road. We had a great time, and will recommend MSC. Like I said in my earlier critique, 95 out of 100%. Read Less
Sail Date October 2017
Hello! This is my first review, so please bear with me. Background, I am 34, hubby is 37, my two boys are 1 and 5 (but turned 6 during the sailing). We have done the Carnival thing but our first on MSC, both boys have been on Carnival too. ... Read More
Hello! This is my first review, so please bear with me. Background, I am 34, hubby is 37, my two boys are 1 and 5 (but turned 6 during the sailing). We have done the Carnival thing but our first on MSC, both boys have been on Carnival too. I grew up going on Cruises, not dozens but a few. We also traveled with my mother in law (her second cruise, first with MSC), and her boyfriend (first cruise). This was a surprise 8 day sailing for my sons birthday. We didn’t tell him until we were in the tunnel going into port. We had told him we were dropping off Grandma and Bill at port and we were going back to the airport to go to Chicago. He was shocked! Getting on was a breeze! 10 minutes from shuttle dropping us off to being in the lobby. So great. ROOMS We were in 11099. No noise from elevators or the hallways, very quiet. My oldest had a top bunk that came from the wall, not recessed in the ceiling. My youngest had a pack and play on the floor. We still had room to move around too. The hallway/doorway was a little narrow, it was tricky getting the travel stroller in and out, especially when people would quickly turn the corner and run into us. My MIL had the aft balcony, room 11299. The balcony was very large and loved the view, especially watching them tie the ship up in port. I felt the rooms were larger than previous company and appreciated the turndown service at night. We would often come back to our room not cleaned in the morning but not a huge deal. If we ever needed anything, staff were often found in the hallway cleaning other rooms. Once we ran out of toilet paper (more on that later) and I called reception and some was brought right away. FOOD It was cruise food. Nothing super memorable. The only things I didn’t like was the baked alaska (first time having it) was way too sweet and sugary, I didn’t like the birthday cake at all, and just once did I order off the kids menu. I loved how the kids menu changed a little every night too. On our previous company, it was the same thing every night. Though, chicken nuggets/strips would be nice. Our dinning room staff were the best ever. Super nice, patient with the kids, helped celebrate my sons birthday, and they would even help me carry plates when they saw me on the buffet. POOL I used the pool once (more on that later) and the hot tub twice with hubby. Deck chairs were very hard to come by but I saw most were occupied, I did not experience many with just a towel. The pool was often not filled all the way so the kids splash area around it was not there and the decorative fountains (I could see the sprinkler heads) were never on. Staff kept the area dry and neat, anti slip mats were placed on the major walk ways which was very helpful. We did not use the adults aft pool as it was also the smoking area and it was stinky! My MIL boyfriend was there most the cruise though, and he seemed to enjoy it. SHOWS Eh. Some were ok, but I have kids so I never made it through the entire show. Just like the previous company, it really depends on what you like. I thought they had a large talented cast however, more set pieces would be nice and I was always questioning if they were really singing. I guess that last one could be a dis or a compliment. KIDS PROGRAM I LOVED that my youngest could go there for a few hours for free. It was limited to 6 and was first come, first served, however they were not consistentaly following the policy of when you could sign up. But, it was free and he loved it. My oldest wanted to be in there as long as possible. On the day of his birthday, it was the Lego Master Builder Day. I had to beg him to leave for dinner so we could surprise him with his cake! The kids staff were super nice and some have been there for 6 years or longer! They would often take the kids to the Black and White Lounge for activities (Bingo, disco, cooking class), on parades around the ship, and to the shows in the evening. I don’t think the previous company took them anywhere. They had lots of opportunities to win prizes so my son was super excited when he finally won one. It was a stuffed mascot. A very large one! My son is austic and once he had a rough day but the staff worked with him and even gave him a foam ship toy for turning his day around. He was so sad when we had to leave them. THE BAD Ok, now to talk about the few things I referenced earlier. For three days, I was stuck in the room with the pukes and the poops. I was miserable. Luckily, no one else was sick but me in our room. My MIL was sick for a day or so. The buffet had an asian section so I lived on that rice soup oatmeal thing, and bread. With the hot tub, it died my swimsuit. It is not new, nor is it old. It had been one one cruise before and a swimming pool session at the school, handwashed all the time. It is now an ombre purple, the bottom is very very light and the straps are like new. I’m kinda annoyed as I loved it and it was pricy, but I guess that is the risk you take. So now that is my MSC suit. Photos turned out nice but I wish there was published price and a list of all the effects that could be applied. The lines were always so long and it took forever to ask questions. I did like that they would hold your photos so you don’t have to search for them every time you want to see them. They also need more photo packages. The only way to get any digital copies was with the $200 package. The previous company had that as an option which I loved. FINAL THOUGHTS On Saturday I booked a 10 night balcony for $399 leaving in January. We will be back if service continues, or improves. Please let me know if I left anything out or if you have questions. Read Less
Sail Date October 2017
We choose this ship for the price, our first time om MSC.I have been other a few other cruiselines. This is the most beautiful ship I have been on, the balcony room was also nice the balcony a good size.The shows were very professional, we ... Read More
We choose this ship for the price, our first time om MSC.I have been other a few other cruiselines. This is the most beautiful ship I have been on, the balcony room was also nice the balcony a good size.The shows were very professional, we saw everyone one except the opera.The room service was very good and our server in the main dining room , Anil, brought our food very fast, we had heard of some people waiting a long time. The food we didn't find had the best variety, but being an Italian ship we were aware of this. Our original ports had been changed because of the hurricanes, but we were very happy with the new ports, we did not book any excursions though the ship, we just did our own I had been to all the ports except Costa Maya, we really enjoyed it there. We would sale on MSC again,. Read Less
Sail Date October 2017
A very busy and extremely lively ship with loads of activities for the full range of guests. Great party atmosphere every evening with many people participating in the dress codes for that evening's theme - be it Flower Power / ABBA, ... Read More
A very busy and extremely lively ship with loads of activities for the full range of guests. Great party atmosphere every evening with many people participating in the dress codes for that evening's theme - be it Flower Power / ABBA, Formal, Italian Night, White Night. Combined with all the daytime activities and sensible times for the absolutely BRILLIANT evening performances (Treasure Island, Queen Tribute, Michael Jackson Tribute, Italian Opera songs - I didn't even think that I liked opera till this cruise!! ) The ship itself is very 'blingy' ..... sparkles, reflections and shininess everwhere, right down to the lifts/elevators with their infinity mirrored walls. The casino area is brash and distasteful. The whole ship is a veritable shock to your senses to the extent that your vision is constantly being overwhelmed by garish decor. Additionally, the organic curves and swirls everywhere are the result of the ship's interior designer having a 'field day' on the 'drawing board.' Unfortunately, to us it is a visual nightmare. Have MSC not learned anything from classical Greek and Roman aesthetics of beautiful proportions? Buffet breakfast has to be timed to perfection to avoid the daily 'bun fight' :) the walkways are rather narrow and constricted in too many places to allow two people to pass comfortably. Tables are often left uncleared for too long. Coffee runs out far to quickly and staff seem grossly overworked (esp. behind the bars) but remain amazingly pleasant. After a few days we opted for the Black Crab restaurant at breakfast instead. Food is good and portions are excellent (unless you are an extremely greedy/obese person). There seems to be a lot of queuing on the ship generally. The Eataly Steakhouse is NOT a place to take your partner for a romantic evening - its like a tacky, plasticky cafe ....but it does serve excellent steaks .....eventually. There is only one area on the ship that is 'adult-only' - however, it gets filled up with smokers. So, basically, if you are a non-smoker and want to be 'away from it all' outside, you are totally stuffed. Even the inappropriately named Sirene pool is extremely noisy and gets full of children and becomes an echo chamber. Nonetheless, we DID have a really enjoyable time. We met some amazing people. The ports of call which we visited as independent travellers were fantastic. But the bling doesn't appeal to us, so we will probably not be in a hurry to do MSC in future. 'Horses for Courses' they say. Read Less
Sail Date October 2017
I chose MSC cruises because the price for a 7-day cruise was inexpensive. This was my first cruise and I am pleased so say MSC was the cruise line that officially made me no longer a cruise virgin! The embarkation and disembarkation both ... Read More
I chose MSC cruises because the price for a 7-day cruise was inexpensive. This was my first cruise and I am pleased so say MSC was the cruise line that officially made me no longer a cruise virgin! The embarkation and disembarkation both were fine, had long lines but the process was easy. I can say that although the price was very affordable the service, attention to meet my needs and the others who traveled with me was phenomenal. The ship was decorated magnificently, our cabin was an average cabin compared to other cruise lines. We all asked for two single beds and all three rooms had to call to request the beds be separated. I really loved that we had clean ups twice a day. The entertainment was good, the evening shows got better each day. Some activities I actually attend occurred during other events so I did not get to participate. I also noticed that most parties or other adult entertainment was very late at 10:30 pm or later. On port days it made it difficult for me as I was tired from my fun day on the Island sight seeing, shopping, excursions or visiting local beaches. Each of the Ports of call I was impressed as it was so much to do and see. I felt it just was not enough time to actually get to see each place. The ports during this cruise were Cozumel, Mexico; Ocho Rios, Jamaica; Nassau, Bahamas; Cayman Island. None of the places we traveled to was affected by any of the hurricanes, the locals said they had rain or nothing at all. The weather was great each day and it may have rained but it wasn't a wash out. I loved that when returning to the ship from port ice cold water and cold wash clothes were awaiting while we waited to be checked back on board. I did not see that on neighboring ships. The ship was beautifully decorated and no two areas looked the same, the ship was really clean and the food was good. Buffet always had fresh fruit some days it was sweet and other days it seemed as if they were trying not to spare any because the rind was attached to melon changing the taste. The food at the black Crab was good, the first day service was not to my standard as we felt as though we was being ignored, Jeyen improved and I to my disappointment most of us did not attend dinner the last nigh due to taking care of business in photo area or did not like the menu. I do regret not saying than you and good-bye. I was amazed when I received a birthday card signed by Captain Masso on disembarkation morning that was unexpected and put a smile on my face. I would sail on MSC Divina again but 1st want to get the new ship experience can't wait to sail on the MSC Seaside in 2019, if opportunity permits I will take two cruises next year one on Seaside and a birthday party on a Carnival ship! Read Less
Sail Date October 2017
This was our first cruise on MSC. We stayed in an inside cabin with the Fantastica package. We arrived at the port about 10:55 and were onboard within 20 minutes. (That was quick and easy!) Past reviews stated we would need to go to the ... Read More
This was our first cruise on MSC. We stayed in an inside cabin with the Fantastica package. We arrived at the port about 10:55 and were onboard within 20 minutes. (That was quick and easy!) Past reviews stated we would need to go to the casino to pick up our drink tickets, but we were told that they would be in our stateroom when it was ready. If we wanted anything before that, we just needed to charge it to our stateroom and stop in guest services later and have the charges removed once we had our tickets. (easy again) We found the food was good in the venues throughout the ship. Many of the options on the buffet were the same each day, but we found plenty of different things to try, especially if you were willing to try more adventurous fare. The Galaxy restaurant was my favorite of the non-included restaurants, but I enjoyed the main dining room as well. The entertainment was some of the best I have seen at sea. No, it did not have the same flow as some of the shows I am used to, but since many in the crowd did not speak English, they did a fantastic job. Read Less
Sail Date September 2017
The cost was a major consideration. We had heard mixed reviews and we basically said "what the heck!" and booked it. We really liked the room and the Steward was great. Not obtrusive and keeped the room clean and tidy for us. ... Read More
The cost was a major consideration. We had heard mixed reviews and we basically said "what the heck!" and booked it. We really liked the room and the Steward was great. Not obtrusive and keeped the room clean and tidy for us. We were upgraded to a balcony room and that was nice. We had a really great location near one of the single elevators near the middle of the ship that we called the "sneak-a-vator" because it was little used, fast and really convenient. The food in the dining room was just OK. Not really up to Carnival level if you ask me.. but certainly a decent meal if you are not too fussy. The wait staff could have been better. Drink service from the bar was poor and the service was spotty and slow. We surmised that a lot of staff have been raided for new ships and the training is struggling to keep up. Now for the really good and the really bad.. The shows were good in our opinion. Yeah there could be more "live" music and the male singers could have been better but over the shows were entertaining and the "acts" like the acrobats were really good. Not as much "glitz" as Carnival but, less risque in the costuming, and better for us. The Opera was good and a nice change of pace for a Cruise ship. The before show entertainment was cute and funny and had the entire hall laughing with their antics. The bar service on this ship is really poor. The bartenders are surly and really do not care to serve you. I had good service on the garden adult area. But the casino bar and the Silver bar are standouts for poor service. The Casino bar is used for the show bar and gets overwhelmed. I found the Pool bars to be the same hectic and grumpy staffed. The Solarium bar staff was nicer though. I have never been on a cruise ship where it was as hard to get a drink as this ship. As much falderal they make of the "drink" plans the should make it easier to take advantage of them. For God's sake, learn to make a proper Bloody Mary with celery if you are looking to have American's on your ship!!! I don't care if the thing costs 10 bucks just make it available. Morning service in the Dining room for breakfast.. asked for a Bloody Mary and got a look that was comical! The Spa needs to be more aware of African American's hair and styles if they want the American market. My wife has hair like some of her African ancestry and the haircut and style was really comical. None of the hair products available were geared to her type of hair. But, that led to a good adventure of Jamaica.. so we have that. Still 40 bucks down the drain. Correct this MSC.. The Buffet is really good but again do not have a clue why there are bars in there. There was no drink service and the bar could not make basic morning or regular cocktails for the diners so, what is the point? Just serve beer and wine from the back.. Stupid! There was never enough silverware wrapped during the peak times. The egg station is poorly located so the line blocks the drink station causing spills and unneeded stress for all. The entertainment of the Pool deck was good and the Cruise Director's Staff was really good and engaging. They offered lots of dance lessons and dancing contests and theme shows for us. They were fun. The Pools are really nice and there lots and lots of hot tubs when you go looking. and the indoor and outdoor pools are nice. The ship was really clean in our estimation. The bathrooms seemed to be well kept and staffed. The Music acts around the ship were poor at best. I have heard better sounds coming from wounded cats than from the golden lounge act. Elvis is preparing a ghostly hoard to visit her in the night in revenge for her "Elvis review" The guys in the "non - Piano bar, piano bar" were decent if you liked ABBA, but once again being American, not so much. The non smoking Casino is the best reason to visit this ship. Pay attention Carnival.. I WILL BOOK THIS CRUISE AGAIN JUST TO AVOID YOUR SMOKY CASINOS! This MSC Cruise was a pleasent and nice cruise aside from the small and snark things I have mentioned. We had a nice and relaxing cruise. Good times in the ports. Met a lot of really nice people. A good mix of younger and older people. So, in all, I would recommend MSC if the price is right and the itinerary is to your liking. Fix some of these problems and you have really competitive product for those looking to dial back the mania on a Carnival Cruise. Read Less
Sail Date September 2017
We chose this cruise line as a test for a yet to be scheduled Mediterranean cruise we plan to take in the future. It was our first cruise with MSC after one with Princess & four with RCCL. We loved the decor of the ship, although the ... Read More
We chose this cruise line as a test for a yet to be scheduled Mediterranean cruise we plan to take in the future. It was our first cruise with MSC after one with Princess & four with RCCL. We loved the decor of the ship, although the layout seemed a little old school. The cuisine was not really to our liking and the portions were small. It seemed geared more towards european flavours. However, they have the best pizza we've ever had. We found the staff very friendly and helpful. Our room steward and waiter were very good were always willing to go the extra mile to make our trip more enjoyable. We were in an inside cabin and found it very comfortable. One of the biggest negatives for us was the tendering process in Grand Cayman. The ship used their rescue boats as tender boats, which we found very uncomfortable and the crew packed people in like sardines. We got stuck in the front row on our return to the ship and almost passed out from the heat and humidity. It was 32C with about 95% humidity that day. Next to us was a Disney ship which used proper double deck tender boats with open sides to ferry people to and from the ship. Read Less
Sail Date September 2017
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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