1 Helpful Vote
Sail Date: June 2015
First time cruiser of any type. Excellent experience. Was impressed by attitude of crew and staff. Food worthy of "name" chef restaurant. Service excellent and correct and always with a small and friendly attitude. Special ... Read More
First time cruiser of any type. Excellent experience. Was impressed by attitude of crew and staff. Food worthy of "name" chef restaurant. Service excellent and correct and always with a small and friendly attitude. Special request handled without any question or push back. Shore excursions good, if difficult to access due to the configuration of the river banks. Queen of the Mississippi is in excellent condition, clean, well kept, and easy to navigate from stateroom to other areas of the ship. Read Less
Sail Date: June 2015
This was my 5th cruise with ACL. It happened to be in my neck of the woods so didn't have to fly to get there. The scenery was spectacular. I would have been content to just sit on the boat and sail around looking at the scenery. ... Read More
This was my 5th cruise with ACL. It happened to be in my neck of the woods so didn't have to fly to get there. The scenery was spectacular. I would have been content to just sit on the boat and sail around looking at the scenery. The food, as always, was excellent with plenty of choice and if you didn't see something you liked the kitchen seemed quite happy to fix what you wanted. The servers seemed a little inexperienced so service was not as good as I am used to on ACL. Same goes with the cleaning the cabins. They could have been more meticulous. Most of the senior management was excellent, with the exception of the Activities Director who seemed scatterbrained and unorganized. I felt that sometimes it was because of her that we left late for excursions. Entertainment was so so. I guess I could say it was adequate. The shore excursions were terrific except for the bus overheating on the way to Hurricane Ridge. And even that was interesting because we had 2 deer come down and were very friendly. The onboard naturalist was excellent and very helpful. After all this carping, I have to say this was my 2nd favorite cruise with ACL and I will certainly use them again!!!! Read Less
4 Helpful Votes
Sail Date: June 2015
First time cruising of any type. Picked a small ship since we didn't want to be over whelmed with people. Mostly had a great time. Met some great fellow cruisers, and some excellent dedicated staff. Cabin steward/wait-staff were ... Read More
First time cruising of any type. Picked a small ship since we didn't want to be over whelmed with people. Mostly had a great time. Met some great fellow cruisers, and some excellent dedicated staff. Cabin steward/wait-staff were great. Didn't mind having to come back to clean the room when we slept in, very well informed about the food, which was excellent throughout the trip. Due o our mobility issues (not wheelchair) we couldn't disembark at Oak Alley. Had a minor scare at Baton Rouge hen my wife fell and skinned her knee. Crew and staff, from the captain on down, very responsive and offered to provide medical attention, which we declined. An icepack and rest fixed the problem. No problems after that, but disembarking/re-embarking at the remaining ports was a little difficult, primarily due to the levies on the Mississippi River. Dining is single seating which is great!. Met different people each meal. Tried to explain the American election system, and American gun laws to people from Australia and New Zealand. Didn't succeed, but it was fun. Recommend the trip to anyone wanting s leisurely trip, doing just what you want to. We are cruising with ACL again, but a different voyage. Read Less
3 Helpful Votes
Sail Date: May 2015
We were used to cruising on large cruise ships, so this was a delightful change. We enjoyed the camaraderie of fewer people, great service while dining and stateroom attention. The entertainment was great. The tours were very enjoyable ... Read More
We were used to cruising on large cruise ships, so this was a delightful change. We enjoyed the camaraderie of fewer people, great service while dining and stateroom attention. The entertainment was great. The tours were very enjoyable with well informed tour guides. Music was everything from opera (one song) to bluegrass and of course, blues. We enjoyed the cruise enough to sign up for the Columbia River cruise next fall. We have driven the highway though that area, but now want to see it from the river. I would highly recommend this cruise line and seeing America from the waterways. Read Less
1 Helpful Vote
Sail Date: May 2015
This was my first experience with American Cruise Lines. All aspects of the cruise was FUN! More training needed of the young service personnel for their sake. All personnel was courteous. Tours were interesting, food was top quality, ... Read More
This was my first experience with American Cruise Lines. All aspects of the cruise was FUN! More training needed of the young service personnel for their sake. All personnel was courteous. Tours were interesting, food was top quality, kept up to date on a daily basis for tours, activities on and off the boat. Looking forward to another trip. Best part, you get to travel, see sights' meet new acquaintances without having to pack & unpack each day. Read Less
10 Helpful Votes
Sail Date: May 2015
My wife and I took the 7 night ACL Queen of the Mississippi cruise from Memphis to New Orleans departing on May 23 of 2015. Not only was this the most expensive vacation the two of us have taken in our 33 years together, it was also ... Read More
My wife and I took the 7 night ACL Queen of the Mississippi cruise from Memphis to New Orleans departing on May 23 of 2015. Not only was this the most expensive vacation the two of us have taken in our 33 years together, it was also the most disappointing. I suppose we should have done more research before we booked on this boat but all of their literature led us to believe it would be a good trip for us. Unfortunately it turned out to be our worst vacation. I would recommend you look very carefully at this company and what they are offering before you spend your money. There were many things to dislike about this trip, a few of which I will talk about. First, we were greeted at the entrance to the dock by a young lady who took our luggage and boarding passes, told us our room was probably not ready yet (not unexpected as they off load arriving passengers at 8:30AM and begin boarding new passengers at 10:30AM), and showed us where to go to board the boat. There was no one at the gangway or on the boat to greet us when we boarded. I assumed we would go to the bar for a drink and snack while we waited for our room. I located the office and found a young employee named Robert being confronted by a woman who was also looking for the bar. Imagine my, and her, surprise when we were informed that there was no such thing on this boat! I had somehow concluded from the literature that there was a lounge with snacks and drinks available around the clock. The snacks turned out to be small bags of potato chips and packages of peanut butter or cheese crackers. Drinks consisted of coffee, soda, juice and water. Our cabin was OK. The carpet was dirty. The sliding door to the balcony was very difficult to open. I asked three times for it to be fixed and finally fooled with it myself and got it so my wife could open it. The TV in the room was smaller than my desktop computer monitor. I asked for an extra bath towel each of the first three days. Finally on the fourth day they began leaving one without my asking. Unlike the marketing literature pictures showing middle aged passengers lounging in luxury, with what one might conclude are alcoholic beverages, the average age of the passengers on this boat was well North of 80. Many walkers and wheelchairs. Not many partiers. There was a "cocktail hour" each day from 5:30 to 6:30. To me the term "cocktail" implies a drink with alcohol in it. Their liquor was so watered down you could not taste the gin or vodka and the brown liquor was tan, not brown. My friend Murray took to making them open a new bottle of scotch every time he got a drink. The "cocktail hour" ended each day with the "Hotel Manager", who Murray dubbed the " 'happy' Hawaiian" , singing to the herd that it was time to go to the dining room for dinner. The kids working in the dining room, the same kids who worked housekeeping and other duties, in general tried hard to deliver good service but the entire meal service was very disorganized. Never saw anyone who appeared to be in charge of the dining room. If asked, the kids would provide all the wine we wanted, including an extra bottle at the end of the meal. If you did not ask they generally tried to serve a really crappy Pinot Noir by the glass. I sent it away every time they tried it and ordered a slightly more acceptable bottle of Cabernet. The Pinot Grigio was acceptable. Several of my meals were lukewarm. The morning we departed the ship we arrived in the dining room at 7:05 AM. At about 7:20 I finally attracted the attention of one of the waitresses and we ordered breakfast. We had ordered a taxi for 8:05 to take us to the airport. The waitress never returned to the table again and we did not get our breakfast (or even a second cup of coffee). By the way, if you are crazy enough to take this trip and need a taxi, insist that they call a metered one. Otherwise you will get somebody's brother-in-law in a beater. We did exactly that to go to the French Quarter in New Orleans on Friday evening. The guy charged me $15 bucks. I flagged a real cab to return and the meter fare was less than $7.00. Entertainment was awful. The lecturer was OK. Afternoon activity consisted of an hours' worth of bingo one day, 45 minutes of banjo lessons one day, some stupid game show game one day and I don't even know what excitement they came up with the other days. The first two evenings they had a duo who played banjo and bass. They were OK but certainly not up to 1st class cruise standards. It went down hill from there, including a Gospel singer for an hour and I totally lost interest after that. By 9:00 or 9:30 PM it was all over and everyone was in their cabin! No bar to go to, no music, no nothing. I am an active 70 year old man married to an active 65 year old woman. We actually sat and played a game of Scrabble one night, just to keep from going totally nuts. What a shame, what a disappointment. They have a perfect venue here and have totally wasted it. My advice...run as fast as you can from this outfit. For what you pay for this trip you can take two really good trips to a Caribbean Island, or two very nice cruises on some other line. Read Less
8 Helpful Votes
Sail Date: May 2015
We stayed at a hotel near the port in Memphis. The check-in process was smooth. The boat was in good condition and traveled on the river very well. Spending time on our balcony while going down the river was pleasant. The shore ... Read More
We stayed at a hotel near the port in Memphis. The check-in process was smooth. The boat was in good condition and traveled on the river very well. Spending time on our balcony while going down the river was pleasant. The shore excursions were very interesting and enjoyable The internet connection was slow, when available The meals were better on some days than others, but the one consistent thing was the food was served cold most of the time. Talking to the Kitchen Staff along with Management did not make a difference - their attitude was "you do not matter and take the meals as is". The Staff turned distant and aloof after our comments and complaints, making this cruise disappointing. Entertainment on the boat is nonexistent We enjoyed the time off the boat visiting the small cities This cruise is very expensive and did not live up to expectations Read Less
Sail Date: May 2015
Food, service, entertainment, cabin, excursions all excellent. Loading buses for excursions needs work in view of bad weather and elderly guests. More time spent at plantations and less at stores. River expert needs work on his lectures.... Read More
Food, service, entertainment, cabin, excursions all excellent. Loading buses for excursions needs work in view of bad weather and elderly guests. More time spent at plantations and less at stores. River expert needs work on his lectures. Read Less
4 Helpful Votes
Sail Date: May 2015
Lovely looking boat but that was all. Boarded with another 150 on tour - all from overseas - All English speaking - most if not all very disappointed. Meals were often served cold and tasteless. Took sometimes 1 hour before meal was ... Read More
Lovely looking boat but that was all. Boarded with another 150 on tour - all from overseas - All English speaking - most if not all very disappointed. Meals were often served cold and tasteless. Took sometimes 1 hour before meal was served and sometimes the delay was because orders had got misplaced - chaos happening in kitchen. Often items very not available or substituted without explanation. Despite having to order your menu your choices the day before they still ran short. People with dietary issues - I.e coeliac - had problems each meal time. Drinks - beer wine - were often served warm - glassware was often warm or cloudy!!! Accommodation very ordinary, some people reported mouldy shower curtains, bathrooms in need of a good scrub and stained carpets, others said towels were not replaced or supplies like toilet paper. We we squeezed into a single room despite having paid for an upgrade and were put right next the paddle wheel - thus no sleep due to the noise when boat was sailing overnight. Woke up to ants covering pillows one morning. One night 2 floors kept awake all night with a screeching noise coming through the PA - none of the crew could be found or responded to phone calls - apparently the crew were not affected and divert phones to voicemail at night. - a serious safety issue I would have thought! Public areas furniture looking vary tired - having been launched in 2012 - has had a very hard time. Laundry facilities shared with crew and down to one washer and dryer for the whole boat. Crew very friendly but very young and inexperienced - one moment they were serving you food , next they were out preparing food in the kitchen and by the time you finished they were cleaning your bathroom and making your bed. Entertainment was ok - the staff responsible were very dedicated. Side tours at ports were a mixed bag - some excellent others were poorly organised, not enough time or had no purpose. Got the impression from tour leader that management were not prepared to listen to complaints and our experience was not uncommon. Read Less
3 Helpful Votes
Sail Date: May 2015
Since making our reservations in July 2014 for the Mississippi River Cruise aboard the Queen of the Mississippi our three generation family of six looked forward to May 5, 2015 when we would board the boat in Memphis. Although this was the ... Read More
Since making our reservations in July 2014 for the Mississippi River Cruise aboard the Queen of the Mississippi our three generation family of six looked forward to May 5, 2015 when we would board the boat in Memphis. Although this was the sixth cruise for us we usually were on larger cruise ships sailing in Europe, Alaska, in the Hawaiian Islands or along the coasts is Canada, the Northeastern US or Northwestern US. We did not know what to expect on the Paddlewheeler. We found out soon enough as we were introduced to the Cruise Directors and the Hotel Directors who gave information for the first timers on a river cruise. We enjoyed selecting from menus for all three meals and strolling to several lounges for coffee, sodas and snacks during the day for no additional charge. The fresh baked cookies were delicious--there is a bakery chef on the boat. The Dining Room and Hotel Staff have multiple duties so they are seen more than several times a day with a smile on their face and a kind word of greeting every time. They are a great group of young adults that you'd like as permanent family members. The shore excursions that are part of the Cruise were well planned with knowledgeable local tour guides that answered all our questions. The talks on board were given by educated experts on subjects related to the area in which we cruised. The entertainment each evening was also pertinent to the area with jazz, blue grass, swing, ragtime, banjo playing and of course singing by some local professionals. One entertainer gave a detailed history of the progression from Ragtime up through Rock N' Roll. This was a wonderful experience for all of us--even the matriarch of the family, our 96-year old Mom who told me two days after the Cruise ended she thinks the next cruise should be on the Columbia River. Read Less
Queen of the Mississippi Ratings
Category Editor Member
Entertainment N/A 0.0
Public Rooms N/A 0.0
Fitness Recreation N/A 0.0
Family N/A 0.0
Shore Excursion N/A 0.0
Enrichment N/A 0.0
Service N/A 0.0
Value For Money N/A 0.0
Rates N/A 0.0

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