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7 Helpful Votes
Sail Date: March 2019
We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was ... Read More
We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was very expensive. Got a suprise of $US 34.50 for each person on our bill. $US30 to play bingo? Had 8.30 seating for dinner which meant the plays were at 10.30 what a joke. Perhaps they should do what other cruises do so if you have 6.30 dinner you do 8.30 show and vise versa. First & second night entertainment was dismal. Last nights comediam was excellent. Highlight was Burnie where we organized our own amazing tour. So unbelievably disappointed would never go again! Oh I divot to say that afternoon tea was so packed people started trying to get a seat at 2 for 3.30 afternoon tea! Something is so wrong with the coordination of this cruise. Read Less
5 Helpful Votes
Sail Date: March 2019
Queen Elizabeth is beautiful. The ship is incredibly elegant as it's namesake allows it to be. But unfortunately when the surface is scratched there are many imperfections that simply are a bit of a let down. Food... We were not ... Read More
Queen Elizabeth is beautiful. The ship is incredibly elegant as it's namesake allows it to be. But unfortunately when the surface is scratched there are many imperfections that simply are a bit of a let down. Food... We were not impressed by the food in the buffet area, Brittania dining room or specialty dining. It all tasted bland or the same - but it really did look great, so I guess that was the disappointment. Cabin... Our cabin was nice, but the bathroom extremely small, smaller than on other ships we've been on. One thing we noted was our television service was intermittent & the English speaking channels didn't show any of the movies being shown in the foreign languages which was weird. Service... We did not encounter many staff but those we did seemed to have very high expectations of the passengers. Our room attendant made mention that we should put the make my room up sign out because otherwise he didn't know, which is fair enough - but he went in our room anyway so.... We could not get a drink in Lido to save ourselves, it was almost if they avoided eye contact. In the main dining rooms service was far too slow with our drinks arriving at the end of our mains or dessert. Simply by being efficient they could have sold extra beverages so I thought they would be on top of it. Entertainment... There just wasn't enough, but this was only a small voyage. We have sailed Cunard in the past, and I really want to stress that despite my disappoints the ship was beautifully appointed - it really could be something remarkable with a few adjustments. Read Less
8 Helpful Votes
Sail Date: March 2019
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was ... Read More
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was pleasantly surprised to be let on board immediately. Embarkation was a breeze. To keep this review brief I will deal with the disappointments. I expected more of the food. It was very ordinary and at breakfast only one person was doing personalised egg choices. We gave up. Cheapest bottle of wine - $48 USD which equated to almost A$70. Toilettries were never replaced even after asking 3 times. In fact the steward was only seen three times and it was very poor service. Finalising of account queue on the last night. Both my partner and everyone in the queue were furious at the wait time with 2 people serving and another desk free being payment for tours with nobody at it. People eating at 8.30 pm session had to wait till 10.30 to see a show lasting sometimes till 12. My partner would have loved a tour of the ship's history perhaps as a speaking or walking activity. We spoke to others who agreed. It was both my birthday and our anniversary and there was no provision or opportunity/acknowledgement for anything special as with other liners where a sign and balloons are put on your door or they bring out a little cake to your group dinner table (sounds trivial and not that I wanted to be centre of attention but if it's a special occasion, it always goes down well). When I enquired about this they advised I should pay for the specialty restaurant or purchase one of their expensive gift packages. We did not go on a shore excursion with the ship as most were booked out and were quite expensive. We went on a private tour and it was the highlight for us. It was a public holiday in Burnie but as the operators were locals they knew all the places to go. We were stressing before we went as to how formal the gala dinner would be, what to wear and how this would be presented. It was over-rated and nothing special was done. On the positive side - room was comfy, smooth sailing, nice surprise of a bottle of bubbly in the room, entertainment good, good guest speaker talks, impressive fit out of ship and we particularly loved the bar near the theatre (can't think of name) where the meals there were better than most restaurants and were free with such a great atmosphere and we found the staff here to be the most welcoming and engaging of all Happy it was a sampler but wouldn't go again.. Read Less
6 Helpful Votes
Sail Date: March 2019
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick ... Read More
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick on-boarding, good service on dock, ordinary service on-board Had to visit the purser couple times and had to wait 30+ min each time. Whenever i walked by, always a queue. No such queues at tour desk where you need to pay for tours.On last night went there to pay bill and only 2 on desk. All waiting complained incl 2 poor souls who were locked out of cabin but had to wait for new keys with those waiting to pay. Issues in cabin - see below. It was very disappointing I wouldn't go on Cunard in Oceania again (but Med yes) , though my wife did enjoy, even with the issues. Read Less
4 Helpful Votes
Sail Date: March 2019
Having cruised on other cruise lines we thought why not go upmarket with the Cunard QE. Our great expectations did not materialize, from embarkment at Sydney at 1.00pm an untrained lass was totally lost doing the paperwork constantly ... Read More
Having cruised on other cruise lines we thought why not go upmarket with the Cunard QE. Our great expectations did not materialize, from embarkment at Sydney at 1.00pm an untrained lass was totally lost doing the paperwork constantly requiring supervisor assistance for 30 minutes with no seating for semi-disabled senior passenger doing the procedure. On way to ship entry no Cunard photographer or photo opportunity for souvenir. Balcony cabin was ready and comparable with other lines, however the cabin steward never introduced him/her self during entire cruise. Half bottle of sparkling wine in bucket of ice was appreciated and a thoughtful touch. Unfortunately, sleeping at night was difficult as other passengers seem to enjoy slamming cabin doors plus our cabin door was directly opposite cabin steward's kitchen with much banging and clattering of metal seemingly oblivious of passengers comfort. First night main restaurant dining at 8.30pm (we had no choice) no "my-time dining". Sat down at table for two and waited 25 minutes for waiter to notice our presence. Took our order which came after 30 minutes further wait. During this time we did not sight a drink waiter, nor during the entire meal so that was a saving no less. The second night was "Gala" night, formal black tie. Service was better , main course had choice of lobster that my wife and self selected. My lobster came but not my wife's. She did not want to cause a scene so declined to complain and missed out. The idea of semi-formal attire after 6.00pm was to be commended for such a ship but in reality it was somewhat of a joke to see what some people considered this dress code to be and was rather comical. We ate mostly in the Lido buffet, rather than otherwise at 9.00pm, and the food here we found limited and not overly impressive. Roasts were disappointing, one night only one roast meat on offer, lamb, undercooked and so trough was 'rubbery"and inedible. Other cruises always offer a choice of three roasts each night... why not Cunard.It's not as if we aren't paying for it big-time. Much of the upper decks and restaurants are verboten to the lesser guests putting us well and truly in our place.... perhaps that is where the good service is found. One person on board needs an attitude make-over and she is a young "lady" in the purser's office front counter. For someone being one on one with the public she seems to have a big "chip" on her shoulder. She continually and rudely insisted that my partner and I were entitled to $75.00 each on-board spending money only for us to find on departure that this was not the case, naturally after we had in fact spent the $150.00 on useless overpriced souvenirs. Is this the face of Cunard? Read Less
1 Helpful Vote
Sail Date: February 2019
× I awarded my cruise of 2017 5 stars no problem × I struggled to award 3 stars on this cruise, just 2 years later. WHY Pre embarkation × met at Brisbane airport by a Princess Cruises representative! × taken, without P C ... Read More
× I awarded my cruise of 2017 5 stars no problem × I struggled to award 3 stars on this cruise, just 2 years later. WHY Pre embarkation × met at Brisbane airport by a Princess Cruises representative! × taken, without P C rep, to a local hotel who had no knowledge of us and were not expecting us × later driven to Cruise Terminal by an aggressive, unhelpful taxi driver. He even refused to lift our luggage into the boot Post embarkation and cabin × cabin as expected with helpful staff Dining x poor. Food never hot enough. Vegetables undercooked. Fancy menu not relecting what arrived on my plate x Lidl...sorry Lido, an horrendous dining experience. Gueste seen eating food from their plates on the way to their tables. Decor, plastic, pastel, ( un ) pleasant Entertainment etc x poor, particularly the ballroom catering for the minority not the majority x Service...excellent from x purser's desk x housekeeping x all maintenance crew Ports and Shore excursions x never leave anything to chance...book a private tour or research own Read Less
3 Helpful Votes
Sail Date: February 2019
Went on a three day Melbourne - Burnie - Sydney cruise and having been on QM2 in 2017, we were really looking forward to a great time as we had on QM2. I have to agree with others, the embarkation was messy. The ships decor is ... Read More
Went on a three day Melbourne - Burnie - Sydney cruise and having been on QM2 in 2017, we were really looking forward to a great time as we had on QM2. I have to agree with others, the embarkation was messy. The ships decor is beautiful and very impressive. The ship is also better laid out than QM2. We decided to pay a little more for the Britannia Balcony Club which simply gives you your own restaurant. We arrived, the manager introduced himself, walked us to our table and as I was sitting, preceded to tell me in front of other passengers that my dress was acceptable tonight but tomorrow I should were a jacket (no formal night this night), despite me wearing a sleeveless frock coat. Short story, complained, Maitre D apologised and stated that I was a good example for the ship to accept more modern dress modes - the main issue was the public berating, I could have been asked quietly as I entered. Dinner at the Veranda Restaurant was spectacular, the food totally amazing with great service and atmosphere. Our cabin steward was brilliant. Generally, staff need better training, when used asked them simple questions we were referred to the Purser's Desk or told to listen for announcements, bit much when you only wanted to know what timer the shops opened or directions to an activity. All staff on QM2 knew their drill. I found the ship dancers somewhat tardy and lack lustre compared to QM2. Maybe Cunard is struggling to adapt to Australian passengers. Personally, for the money, I was somewhat disappointed. Read Less
20 Helpful Votes
Sail Date: March 2018
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest ... Read More
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest bathroom we have had, no ventilation and no shaving mirror. The excursions left much to be desired, booked a lunch on a Mississippi steam ship to find when we arrived qm2 customers had been allocated lunch on an old steel tub next door. Grey power rose and demanded to be taken back to the ship as the tub was not what we had booked. We were told we would receive a full refund. Back at the ship a line at the excursion bookings where staff turned up 45 mins late to the advertised opening time. The staff were rude and unhelpful telling us our refund would be credited to our ship account. We had all paid prior to sailing and wanted refund back into our original accounts. When refund was credited it was only 50%. Next a message from our invisible captain on loudspeaker to announce we would not be able to call in at Darwin because of the cyclone. We accepted this as it was a force mature spending a few more days at sea and everyone looking forward to docking at Bali. Once again an announcement from the captain saying we would not be docking in Bali as it was a public holiday and Cunard staff had been unable to get to Darwin to start the visa process. Totally unacceptable as Cunard cruise organisers should have known it was a public holiday in Bali. After 9 days at sea we docked at Singapore where ot took two hours to disembark from the ship and get visas stamped. Queue after queue with many more frail passengers having to also stand in line, myself included. Passengers were extremely disillusioned with Cunard by now. It also took another hour of queuing to get back on board. Compensation for 9 days at sea was a bottle of wine. Most of the activities on the ship incurred a fee ave $35. We had also been looking forward to a stop at Brunei which were notified of cancellation a very while to departure date. Other passengers did not receive any notification and only found out when they tried to book an excursion at the office. The shops were pathetic and overpriced, we purchased very nice jewellery on a holland America cruise with far better pricing. Wine was extortionate in cost as was the wi fi which regularly dropped out and usage monitoring was not accurate. The food in the buffet was regularly dried up and unappetising. It was like a cattle market at lunchtimes and frequently there was not enough seating.The service in the Britannia restaurant was good, but the menu not enough choice. All the passengers that we spoke to, which were many and varied said that they would not travel on the QM2 again and had had much better cruises on other lines, some of these passengers had taken 30 plus cruises. Even passengers that had travelled before on the QM2 said that they would not travel again on her. Our cabin steward did a good job of keeping our cabin tidy, we found the staff in the Britannia restaurant were friendly, however the rest of the staff we did not find to be particularly friendly as on other cruise lines. The entertainment was good the first time but not so good on repeat. The movie cinema only showed a couple of recent movies. The tv channels were appalling frequently dropping out with outdated movies. We were very disappointed with this cruise and we had been really looking forward to it. Read Less
11 Helpful Votes
Sail Date: March 2018
I chose the QM2 for a taste of old world, traditional cruising British style (a 14-day cruise Sydney-Singapore) with four expected shore stops, only two of which took place. A cyclone prevented one shore visit (entirely understandable) and ... Read More
I chose the QM2 for a taste of old world, traditional cruising British style (a 14-day cruise Sydney-Singapore) with four expected shore stops, only two of which took place. A cyclone prevented one shore visit (entirely understandable) and a right royal mess up (for which Cunard would accept no responsibility) prevented the other. For this, we were compensated with a bottle of red wine and a reduction of US$175-00 on our next Cunard cruise. The vessel is beautifully decorated and the public areas were certainly handsomely refurbished in the 2016 refit to reflect its past glory. However, noise containment between staterooms was not satisfactory (I had to move staterooms twice before I could get a relatively quiet room). The main dining room food was not really up to the standard of a luxury line (the Princess Line serves food just as good). The Indian special restaurant was fine but in the Verandah Restaurant (named after the legendary Verandah on the Queen Mary) -- for which hefty cover charges were levied at lunch and dinner -- the food quality and service fluctuated considerably. Compared with its equivalent on the "Celebrity Solstice", where I had the best meal I have ever had on a cruise ship in 2015, the Verandah was a big let down. I did complain and efforts were made to mollify me. However, I found this a dispiriting experience -- as did other passengers. Nevertheless, there were positives: friendly and efficient stewards and waiters, great musicians, the opportunity to participate in a choir and, of course, the usual range of shipboard activities. However, I have to say that, because of the noise problems experienced, the Verandah issues and the shambolic shore stop situation, I would never travel Cunard again. Read Less
6 Helpful Votes
Sail Date: March 2017
Chose this cruise, Sydney to Hong Kong on QM2 to get a sample of Cunard Line, not so much the ports. Always been on my bucket list to try QM2. Embarkation in Sydney was very good, efficient, only had to wait half an hour to embark. ... Read More
Chose this cruise, Sydney to Hong Kong on QM2 to get a sample of Cunard Line, not so much the ports. Always been on my bucket list to try QM2. Embarkation in Sydney was very good, efficient, only had to wait half an hour to embark. The ship was magnificent, like new after refurbish, nicely furnished and plenty of deck space. Cabin was fine, had sheltered balcony cabin on deck 5, well furnished, comfortable bed. Shower pressure not great, just adequate. Dining, my biggest disappointment. We did 1st sitting @ 6pm in Britannia. Table of eleven. Service good from waiters, but wine waiter not attentive and forgetful at times. Food choice poor, about 5 mains to choose from, portions very small and of mediocre quality. Drink prices way over priced. Entertainment was ok, mix of singers, dancers etc. Ports and excursions ok, but Vietnam not nice. Overall an average cruise, would not travel Cunard again, Grills pax had too much of the ship to themselves, couple of lounges/bars, two restaurants, own sun deck etc. Much prefer Princess/P&O UK. QM2 after all the hype in Australia is over rated in my opinion. Enforcement of dress codes was poor, they gave up. Read Less
27 Helpful Votes
Sail Date: February 2017
My husband and I chose this Cunard cruise as it afforded us the opportunity to try a voyage on a cruise liner which is world renowned. Embarkation and disembarkation went extremely smoothly. All staff polite and professional. We had ... Read More
My husband and I chose this Cunard cruise as it afforded us the opportunity to try a voyage on a cruise liner which is world renowned. Embarkation and disembarkation went extremely smoothly. All staff polite and professional. We had a Club Balcony Cabin (oops Stateroom), but reading the other reviews probably should have aimed higher to get the "true" Cunard experience. The cabin was clean and comfortable, albeit small. We were on Deck 12 and the shuddering and vibrations at night kept us awake. Even my husband, a notoriously heavy sleeper, was woken many times. Again, maybe we should have aimed higher (or lower and booked a cabin on deck 9)?? The ship itself is stunning - beautifully fitted out and attention to detail obvious. The dining staff on Deck 2 in Britannia Club Restaurant were lovely. Very professional and polite. The food however really was not of a standard I would have anticipated on a Cruise liner touted as exceptional. No michelin star (or hatted restaurant) food on this cruise. I would describe it as edible cafeteria food, BUT served beautifully on silver service by professional staff. (Although their coffee making skills left a lot to be desired - latte or macchiato - is there really difference). We expected the entertainment and activities to be sedate and yep they were. Although the Library is brilliant, no other entertainment or activity really left us looking for more. Let's put our age in the 55-65 age bracket - that's all I'll admit to. Not dead yet, but could have handled activity with a little more joie de vivre. Would we go again?? NO, thank you. Read Less
7 Helpful Votes
Sail Date: February 2016
We chose this cruise because of the ports visited. Good points. Embarkation was swift and we felt very welcomed by the staff. We loved the Royal Cunard Singers and dancers, and the Royal Court Theatre Orchestra are superb. ... Read More
We chose this cruise because of the ports visited. Good points. Embarkation was swift and we felt very welcomed by the staff. We loved the Royal Cunard Singers and dancers, and the Royal Court Theatre Orchestra are superb. Plenty of variety at the Lido, hot food one side and salad the other., the hard working cooks do a great job. We loved our easter eggs to celebrate Easter and the beautiful Easter Egg display on Deck 1. Bad Points... The coffee/tea making area in the Lido Restaurant was very congested at times and with very little courtesy in evidence,it was a stressful experience at busy times, I was once pushed with hot water cups in my hand and no apology. Disembarkation in Southampton went smoothly after a 40 min wait to get the go ahead, shame to those who decided to join the queue at the front, disregarding those who were patiently waiting. Read Less
2 Helpful Votes
Sail Date: March 2015
We did one month section of a three month cruise commencing in Sydney. This cruise was more suited to 75+ age group therefore as a very young at heart 60s couple we found it a bit dull compared to previous cruises with P&O. ... Read More
We did one month section of a three month cruise commencing in Sydney. This cruise was more suited to 75+ age group therefore as a very young at heart 60s couple we found it a bit dull compared to previous cruises with P&O. Unfortunately there were several deaths during our cruise. The entertainment was not to our taste and the resident cunard singers and dancers were dire. The kings court buffet scrum was best avoided and passengers 'grazing' from buffet stations was particularly distasteful. Found the constant touting by photographers very intrusive they looked insulted if you refused. The ship is looking a little tired in places. On the plus side the staff/crew were helpful and polite and the food in Britannia was good( It was not worth the extra we paid for Todd English) Cabin was suitable for our needs (Bed superb) We asked for gratuities to be taken off at the start of the cruise and tipped the staff we thought gave good service. Overall a good ship in need of refurbishment. Read Less
Sail Date: March 2015
My wife and I joined the Queen Victoria on the 11th March 2015 for the return passage to New York, arriving on the 25th April 2015. It was my present to her for her 70th birthday as a once in a lifetime experience. Whilst I must commend ... Read More
My wife and I joined the Queen Victoria on the 11th March 2015 for the return passage to New York, arriving on the 25th April 2015. It was my present to her for her 70th birthday as a once in a lifetime experience. Whilst I must commend the ship for its presentation, the quality of the food and the service provided to the "guests" as Cunard wish to call us, there were faults in the following. My wife and I took this cruise because it was for the senior person of our age and the dress code required formal and informal nights. As usual there were "guests" that did not enter into the spirit of the dress code and were allowed, by the staff of Cunard, to enter the dining room and the Lido in the wrong clothing. When I asked the matre de in the restaurant why this was being permitted, I was informed that the dress code had been relaxed on the return journey as it was relaxed on the outward journey. No body from Cunard informed us. The cost of the excursions were greatly overpriced and it was cheaper to arrange transport at the port. The cost of seeing the ships doctor was far to expensive at $92.75 for the preliminery consultation. I experienced wax in my left ear and was informed by the doctor that I had an inner ear infection, at the same time was informed that I should insert cotton soacked in olive oil into my ear three times per day and that would remove the wax.!!!!!!! My ear was cleaned by the nurse which solved the problem, but no medicine was given to me for the inner ear infection. My wife contracted the "Carnival Cough", as I and our friends also contracted in varying degrees, which lasted for the last three weeks of the cruise and totally spoiled that and the places we wished to see. On comming home my wife was admitted, via my 999 call, to the local hospital and was diagnosed with double pneumonia and on a points scale of 1-10 she was a 9. The next stage was intensive care. My wife spent one week in hospital and it will be another 5/6 weeks before she will hopefully recover. There were many, many "guests" on that cruise that suffered from the "Carnival Cough" and we know of friends that we made that when they returned home they to had to have anti-biotics from their doctors. This is a very serious matter that Cunard must prevent and not treat the "guests" as cash cows, $92.75 to see the doctor is far too expensive. We heard of a "guest" having to spend his holiday money for the doctors bill. The ship must be cleaned before it returns to cruising as those future passengers may well contract the "Carnival Cough". Read Less
Sail Date: March 2014
Cunard Queen Elizabeth: 17 Day Cruise Sydney - Kobe Japan. Review partly composed 10 days into the 17day voyage as you are constantly reminded by the crew announcements; this is not a cruise but a voyage. Completed upon return to land. ... Read More
Cunard Queen Elizabeth: 17 Day Cruise Sydney - Kobe Japan. Review partly composed 10 days into the 17day voyage as you are constantly reminded by the crew announcements; this is not a cruise but a voyage. Completed upon return to land. Costs: Flight to Sydney $395.00 Cruise cost $ 7950.00 Flight Japan -Australia $3650.00 Onboard spend: $ 1395.00 Travel to airports: $350.00 Total cost: $13, 740 = $808 per day. Costs shown to enable comparisons to be made. Short synopsis purely a personal objective. A most luxuriously fitted out ship, wood panelled veneer everywhere you turn, ship maintained to a high standard. Ships crew were very stayed, straight laced, always formal, never a smile to greet or serve you. Cabins are smaller than other cruise lines balcony grade cabins. Bathroom extremely compact, the smallest hand wash basin I have ever encountered on any modern cruise ship/liner, small shower, has plastic curtain, no sliding perspex doors here. Beds are typical cruise ship quality, made to be comfy but not luxurious. Sufficient numbers of deck lounger's, no mattresses, just mesh, not comfy. Princess Grill passengers are provided with a separate deck area which has sun lounger/chair quality mattresses provided. They also benefit with other privileged areas, mere mortals are forbidden to enter. Cunard it seems, are simply pretentious by segregating passengers on cruise ships in 2014. If you like being segregated and treated as an economy passenger on a luxury liner then this could be for you, if on the other hand you dislike being class divided then look at a more relaxed and friendly welcoming line for your well earned holiday afloat. Dirty mattress protector on bed, mattress protectors not routinely changed on change over day. Check yours upon arrival, be safe and secure in the knowledge that what you are sleeping on is clean underneath the sheets. The review: A disappointing arrival at Circular Quay after our flight to Sydney, Cunard were refusing passenger's entry to the pre boarding formalities if your designated time on your ticket had not yet passed. We were 2 hours premature and were firmly told to remove ourselves from the line and simply go away. Pleased we had not travelled from the other side of the world; we left the line, departed the quayside knowing Sydney and went for lunch. Returned 2 hours later and now anyone and everyone are now being allowed in the line, 45 minutes later we are on board after being kidnapped by the youngest, lying photographer, insisting that it was compulsory for identification purposes that we must partake in this pointless exercise. Utter rubbish. This already is showing the arrogance of this ships crew and as yet we have not totally crossed the gangway. Once through another line of security we are finally on the ship. Arrived at the designated cabin where our luggage had beaten us, we immediately unpacked, small but adequate wardrobe space for our 17 nights, could not image how we could have coped with a world cruise with such tiny spaces allocated for clothes. Cabins: If you are accustomed to cruising with P&O UK, Celebrity, Royal Caribbean or indeed most of today’s modern cruise liners, then these balcony cabins will most definitely disappoint. They are well designed but space in these cabins is at a premium, cramming more cabins onto each deck, to make the company shareholders of the Carnival Corporation even richer. Compact/cramped, yet just enough sufficient space would be a good description of these cabins. Upon arrival our cabin appears clean. However, 3 days into the cruise, whilst taking an afternoon nap, (sea motion always sends me into a relaxed sleeping mode) I awoke with insect bites on my neck and head. First thing I thought of was bed bugs, so stripped the bed and found that the mattress protector was extremely soiled with yellow stains clearly evident in many separate areas covering the bed, some really large and quite disgusting. Proof that mattress protectors/mattress pillow tops are not routinely changed on cabin change over days on this ship. Cabin steward says it was other guest’s sweat/perspiration and not urine. It was clear this was not the case as the location of some of the marks were consistent with it being urine, although at the top of the bed we could accept this could well have been perspiration marks. We also noted on other change over days, in other cabins they too did not have their mattress protectors routinely changed as part of the bed linen change. Suggest that everyone check upon arrival on every cruise ship or hotel their mattress protector under the clean sheet to check the cleanliness, lesson’s learned here for us certainly. Food: Breakfast in the lido was not exceptional but had an ample selection, although the cooked breakfast offered, always had fat soaked sausages, hard “soft” eggs, salty bacon, blackened cooked tomatoes and even tinned mushroomed which were heated and served black. Lunch again at the Lido, this was not to the high level of Royal Caribbean or Celebrity, bread for sandwiches available from one station with a most unhelpful individual always in attendance. Bread always dry and hard, as from our observations it was placed there in the open air for the lunchtime sitting from 10am, everyday the same result, bread for making a sandwich was dry, as if it was actually stale. The other selection of hot and cold food was plentiful, yet mostly always “Much of the same”. Very English on the 1950's not in today's world, stuck in a time warp. Vegetables, in the main, soft and well overcooked, not much variety outside of carrots, cauliflower and green beans. A pretty poor show for such an expensive cruise. Most days they only offered 5 choices of deserts, apart from 2 sea days when we had a great selection as I have previously experienced from other cruise lines. What about the other 15 days, overall in the Lido food acceptable but not outstanding or memorable for the right reasons. Everyday not enough linen napkins at any service, only paper one’s available and thin small ones at that, what a disgrace for a supposedly 5* cruise line. Extremely low service levels and quality. Evening quality and choice/variety was extremely low, never have we encountered in 20+ years of cruising such a low standard of an evening. Britannia Restaurant: Nothing exceptional or memorable here, just plain straightforward cooking with small portions, particularly the entrée/starter. Definitely not up to the level of any course on Celebrity or RCI, or even half as good as our last trip on Ocean Princess, where the food was simply outstanding, as indeed it was on Celebrity Solstice last October 2013. The PVC covered chairs in both the Lido and Britannia restaurants make it a most uncomfortable dining experience as these chairs then cause your perspiration not to dissipate but to leave you feeling as if one is incontinent, when you stand to leave and your backside is soaking wet, not a good feeling to walk away with wet pants. Who thought up that design, plastic/pvc chair coverings and not fabric. What an error of design with all of these chairs! Evening entertainment: So far 10 days in and only one ships stage performing company show, which was mediocre at best, no singing, just dancing and after 45 minutes of solely dance to an audience of 65 plus aged pensioners, where most are now asleep, could not be describe in any other words than, boring. All the other theatre shows performed each evening were poor entertainment value from third rate no name street performers. Absolutely and truly a disappointing and shocking level of entertainment from a once renowned liner of distinction on the high seas. If you like good cruise ship theatre shows then this ship is not for you. If however you just like to ballroom dance with accompanied band music, then this could be up your street. Along with the straight laced service and at times intimidating staff's attitude, then again this could be a cruise line for you. In the 17 days of our VOYAGE, only two cruise shows, good work if you can get it! Dress Code: If you like wearing a jacket for breakfast, for lectures, for lunch, for every dinner, then you have found a ship to satisfy you. Too much formality, too much stiff upper lip old boy, too much of, you do as I say and not as you like, you will do as we say, after all you are simply and just, paying our wages and we serve you, knowing that we are superior to you as you are a second class passenger at best. Sorry to say, Cunard you are too pretentious for the majority of today’s fare paying passengers. My last time on such a ship, ever!   Read Less
1 Helpful Vote
Sail Date: February 2014
Having cruised about 4 times before I wondered if QM2 would live up to the expectation and reviews that it would be the most magnificent experience I had ever had. Whilst the overall experience was very pleasant and there were many good ... Read More
Having cruised about 4 times before I wondered if QM2 would live up to the expectation and reviews that it would be the most magnificent experience I had ever had. Whilst the overall experience was very pleasant and there were many good activities and facilities, there was nothing outstanding about anything really. Food: generally good in all venues that i tried. Good choices and quality. Being on a circumnavigation of Australia I would have loved to see more Australian influence in the food and at least some fresh Australian produce being used. Drinks: Wine was expensive however the spirits and cocktails seemed well priced. Stateroom: we had a sheltered balcony midships deck 5 which was my specific choice for a variety of reasons. Room was well equipped with all that was required. There was plenty of storage space and the beds were very, very comfortable. Bathroom was very small (smaller than other ships I have been on). Balcony being 'sheltered' did not allow enough airflow and was on the whole unusable as it was at least 100% humidity out there and combined with the air temperatures was most unpleasant. Decks/facilities: Not enough shade or covered areas on the top deck. No where to sit out of the sun or wind so quite disappointing. A few sheltered areas around the pool or nice big lounges or day beds would be beneficial and would mean that people would be more likely to use this deck and pool area. The pool area on this deck also smelt bad as the stacks churning out black smoke were just above it. The indoor pool was nicer but sometimes I just wanted fresh air and a swim. Bars were nice and well decorated.On the whole the ship was beautifully decorated and furnished and there were some particularly nice spots to sit. Some areas were underutilized and others used too much. Activities: The guest speakers onboard Sydney to Perth were excellent. The entertainment was also first class. A few more interesting activities in the afternoons would not have gone astray. Organisation: this is where I think Cunard fell down in comparison to other ships/lines. With such a top reputation I expected much more in this regard. Some activities were held in areas that were not suitable creating great congestion for those wanting to be involved but also those that did not, therefore inconveniencing a large number of people. There were queues everywhere and for everything! Getting off the ship was mayhem at times and there was very little consideration given to those with walking difficulties who could not stand in a queue for 1 hour or walk around in circles through the lobby to eventually get into to the queue. It was bedlam trying to get into the shows at night particularly if you had a walking issue. The Planetarium (where many of the guest presentations were held) did not offer any or enough spaces for disabled to sit or get to. More staff needed to be stationed at the entrances to these venues to guide people in and some preference should be given to those in wheelchairs and with walking aids - and there were a very large number of them on the ship at this time. So our over all experience of the QM2 was pleasant but it did not live up to the hype that is created about her. I don't think that I would cruise on her again and definitely not at full price. There certainly were some bargains to be had if you booked very late! At those prices I may be tempted. Read Less
Sail Date: February 2012
As my partner and I are considering a future world cruise, we took the opportunity to cruise on the Queen Elizabeth from Sydney to Brisbane. We are pleased we did, as we would not cruise on the QE again. Embarkation went well, no line ... Read More
As my partner and I are considering a future world cruise, we took the opportunity to cruise on the Queen Elizabeth from Sydney to Brisbane. We are pleased we did, as we would not cruise on the QE again. Embarkation went well, no line up and we were in our cabin within 25 minutes. We were quite impressed with the grand, elegant ship and made our way to locate our cabin to unpack and have lunch. Our cabin steward arrived immediately and welcomed us with a complimentary bottle of sparking wine on ice. After that we hardly saw him again. Our cabin was elegant and well furnished, slightly smaller than other cruise ships, overall the cabin was quite satisfactory. We booked the Brittania Club which entitled you to dine any time in the Brittania Club restaurant. We decided to have lunch and it took us a while to find the restaurant. When we arrived we were asked by one of the waiters whether we were entitled to dine in this restaurant? Why did they not ask our name and check their list. The menu was limited and not to my liking. The staff were quite sullen and reserved, a smile would have been welcomed as would have the wine menu. The salad I had was not fresh, limp salad and a dry tomato slice. We could not believe the standard and quality of the meals provided for lunch, we were hoping there would be an improvement at dinner. Not so. After lunch we familiarised ourselves with the ship. We were quite impressed with the grand elegant decor and furnishings, however the ship did not have that atmosphere that you have on other cruise ships, light and open spaces and happy staff. Most of the staff seem to be reserved and avoided you unless you acknowledged them first.We met fellow passengers who embarked previously in other ports (this cruise is part of world cruise). We all seemed to have the same opinions of the ship and some were very disappointed as their cruise was much longer. Some of them preferred the QM and QV and felt the QE lacked the atmosphere and life that is felt on other cruise ships. Overall we feel that the atmosphere, meals, service and staff attitudes were not to the expected Cunard standard. There were other issues that contributed to our decision, but won't go into detail. The disembarkation in Brisbane did not go well. There was no announcement when or where to wait. We were ushered here and there, in the end we just walked off on our own accord. We will continue cruising, however not on QE. Read Less
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