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6 Helpful Votes
Sail Date: February 2019
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not ... Read More
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not really end up that way. Embarkation and disembarkation Very good and smooth. Food and Restaurants In our opinion, the food was excellent all round and although other reviewers complained of the lack of variety, the menu is changed every 7 days at the evening restaurants, except for “La Dame”. We felt this catered for enough variety as there are various dishes within one menu to guarantee no repetition of the same dish within two visits to that restaurant in a 7-day cycle. We loved the pizza at “Spaccanapoli”, the lamb at “La Dame” and the overall experience at “Indochine”. Perhaps the one restaurant that lagged was “La Terraza” (Italian) in the evening. We felt the food there could be improved. Service on board Outstanding, that is all we can say. Every single member of the crew made us feel welcome and always greeted us with a smile. We would like to point out the outstanding service provided by Shinuda (maître d’) who was always helpful and happy, Gabor at Indochine who went out of his way to make sure that our wishes were met, and Nuria at Indochine who was always happy and cheerful and made our dinners a joy. Butler For some reason our butler was not as good as it could have been. Not much attention to detail and seemed to be stressed most of the time. We have had better experience with butlers before. This was not one to remember. Entertainment and activities onboard We had a guest guitarist, Vincenzo, who gave two shows in the 15-day cruise. Very good. The Silversea singers were very good but on a 15-day cruise, their shows, we found them to be repetitive. Silversea should consider bringing in more guest entertainers on longer cruises. Our cruise director was good. Activities were average. Cabin That was our biggest disappointment. Having the Owner’s suite booked we had high expectations as regards services, overall experience and luxury. The reality is that other then the size of the room (basically 3 varanda suites -one with no balcony - put together into one suite) the overall experience is the same as any other suite in the ship. We expected to receive additional perks to the standard suites for the cost of the Owner’s suite but that was not the case, but the cost of the suite is over x2.5 times that of a standard Varanda suite. The sitting/dining room had two large TV sets opposite one another in a room that was no more that 5 meters in distance between opposing walls. We did not understand the reason for two TV sets in such a small space and it felt as though one of them was an afterthought to justify the suite category. Totally unnecessary. Our experience with the owner’s suite is that it simply is not worth the money and they do not represent value for money. We are not likely to ever book an Owner Suite or any of the other top suites until there is a clear value for money appreciation in the suite. Booking a Varanda suite will get you the same level or service and extras and if you are after more space, then a Silver suite is a more reasonable option. Just as a point in reference, we had an Owner’s suite quoted for a trip to Antarctica in 2021, the cost was quoted in excess of $110K whereas the Varanda for two costs $35K. Bear in mind you are getting exactly the same service on board. Just not worth the money in our opinion. Crew Never saw them. Did we have one?. Ports and excursions The destinations were what sold us the cruise. Outstanding experience, amazing journey. The excursions were good, and we particularly appreciated the Middle Earth (Littleton, NZ) excursion hosted by Hammond Peek, he made our day – excellent person and great host. Passengers We felt that the average of the cruisers was more in the late 60’s – over 70’s range. Perhaps the distance, time of the year and cost keeps away younger people. My wife and I are 55+ and would have preferred a merrier atmosphere and not so formal. The sea days were particularly tedious with almost no entertainment in the swimming pool which gave it an impression of a 5-star hotel with no entertainment. This area needs to be improved. Read Less
4 Helpful Votes
Sail Date: January 2019
New Zealand and Australia have been on my wife and my bucket list for a while and we did it on this cruise. It was as beautiful as we hoped. As was our cruise ship the Silver Muse. It is a new ship and very well done. Our cabin was ... Read More
New Zealand and Australia have been on my wife and my bucket list for a while and we did it on this cruise. It was as beautiful as we hoped. As was our cruise ship the Silver Muse. It is a new ship and very well done. Our cabin was exceptionally well laid out and the crew was very very friendly. It was obvious that Silver Seas has put their best onboard. For example, I normally have a night cap of Baileys Irish Cream and coffee in our cabin every night but the coffee maker was for espresso and not American coffee. But I found a bartender just down the hall that listened to me and prepared my night cap exactly the way I like it every night. Each crew member we passed smiled and said hello. Embarkation was somewhat disorganized. Check in on the dock was quick but we did arrive at a time where there were not very many people. But it was not complete. We had to do some further check in on the ship and this was a bottleneck. There were only four lines to service guests and they were backed up. Disembarkation was very easy. But again we were staying at a hotel in Auckland and did not have to leave with a lot of people. We tend to eat in our cabin but there are lots of dining venues. I was able to get sushi for lunch one day by just walking in and sitting down. Unfortunately the sushi rice was like the kind you get in a supermarket, not very good. We did not do any of the speciality dining but the main dining room was beautiful and all the food on board was very good. Except maybe for the hamburgers, in this day of gourmet burgers these were pretty bland. But then there were the pizzas, best we have had. Also, the lobster was just OK. Kind of hard to describe but while not badly prepared it was a little tough. One big problem for me. I have a gluten allergy that causes me to break out if it eat it. I spent most of the cruise broken out, meaning I was getting gluten, so if you are celiac i would not cruise on this ship. We did not do any of the silver Seas tours but heard complaints from other passengers. We also heard from one couple in a Silver Suite like us but on deck 9 that were kept up till midnight because they were under the kitchen for the Grill. They could not get another Silver Suite but had to sleep in a smaller cabin and spend the day in their suite. I would not stay on deck 9 under the area around the pool and kitchen because of all the activity. The biggest negative on the ship was the entertainment system. Watching involved a lot of buffering. In other words having what you are watching pause while the system caught up. I mean a lot, at times every few minutes. This happened for onboard movies, “live” feeds, and even the bridge camera. We even had the system get in a mode where it took over a minute to respond to a click on the remote. A reset took care of that but no amount of resets took care of the buffering problem. In addition, the system was hard to use. There was no easy way to navigate a movie and the home button on the remote did not take you home on the system. Overall we enjoyed our cruise. Having such a nice cabin and crew more than made up for the other issues we ran into. Read Less
4 Helpful Votes
Sail Date: January 2019
I could go on and on about the service, quality of food, the cabin and amenities, the quality of the bed, the selection of spirits and wine, the ship itself….but I won't as all of these deserve the five stars I gave this particular ... Read More
I could go on and on about the service, quality of food, the cabin and amenities, the quality of the bed, the selection of spirits and wine, the ship itself….but I won't as all of these deserve the five stars I gave this particular cruise. We have already been on Viking, Seabourn and Regent. All in similar suites and comparable ships. I have to say they all were fantastic but in no way does it compare to The Silver Seas Muse. First, choosing your own dining venues is fantastic. You can be completely formal one night feasting on nothing but the finest cuisine and next you can be in sandals and a golf shirt having a delicious Pizza on the deck. Everything was first class including onboarding and off-boarding. But, if you are looking for big ship action and entertainment, this is not for you. 550 passengers only and sometimes it feels like 100 because the average age seems to be over 70 (we are a bit younger), so early to be and not a lot revelry, smaller casino, smaller entertainment venue, and maybe not the top artists, but this was perfect for our crew. The only suggestion I would give is research your ports as some are very sleepy, but there is so much to do right outside the city/villages limits. We did a lot of these on our own through Viator.com. We have always had a lot of luck with them. I have to smile when I read some of the reviews of the Muse and other lines. I must see things a different way. This is lovely experience in luxury and adventure. Read Less
2 Helpful Votes
Sail Date: January 2019
We had been on a Silversea cruise to Alazka on Silver Shadow and loved the size and service. The Muse was even better. We traveled with my Brother and his wife and it was there first Silversea experience. From the minute we arrived at the ... Read More
We had been on a Silversea cruise to Alazka on Silver Shadow and loved the size and service. The Muse was even better. We traveled with my Brother and his wife and it was there first Silversea experience. From the minute we arrived at the terminal Silversea treated us with class and diginity. We arrived at Sydney terminal at around 11am and thought we would try and drop off our luggage. We were pleasantly surprised that we were allowed to get on the ship and start our cruise. What a bonus. The service was amazing. After 2 days almost every crew member knew our names. We sat at the pool bar and ordered 4 separate drinks (Joey is the best). The next day he saw us coming and prepared the exact 4 drinks as ordered the day before. Sounds simple but it was special. The best addition that the Muse had was the pizza restaurant. We are pizza snobs and love Neopolitan style pizza. The pizza chef is from Florence but he had it down pat. Amazing Diavola pizza, almost as good as we had in Rome. We cannot say enough about the various restaurants. No complaints anywhere. I have read other reviews and we are either easy to please (Do not think so) or others may be expectting Michelin star restaurants. We spent a good amount of time at the pool deck with other couples we met and the pool staff were incredible. So many special people attended to everything we asked for and then some. The Muse has so many places to get away from it all and get an espresso, snack or a drink. The additional size of the Muse (%50 I think) compared to the 400 on the Shadow was not noticed. I could go on and on but have to go back to work. Congratulations to the Silversea team, a home run. We already booked our next cruise (On the Moon) Read Less
8 Helpful Votes
Sail Date: January 2019
My partner and I with a group of friends cruised on Silver Muse for 14 nights from Sydney to Auckland. It was a wonderful cruise that exceeded all expectations; we have been cruising with SIlversea for over 20 years and have been on each ... Read More
My partner and I with a group of friends cruised on Silver Muse for 14 nights from Sydney to Auckland. It was a wonderful cruise that exceeded all expectations; we have been cruising with SIlversea for over 20 years and have been on each of the Silversea vessels many times; this was our first time on the Muse and we absolutely loved it. We were very impressed with the new direction that Silversea is taking: everything seemed to be more modern and more upmarket (and the product was terrific in the first place.) Lets start with the ship: its gorgeous! The layout is similar to the Spirit with certain areas expanded and improved, the décor is beautiful with a modern and elegant look, all of the rooms and spaces are accounted for with new additions such as the cute Arts Café and a supersized Lobby/Dolce Vita area, and the outdoor space has been enhanced with a pool and deck area that is longer/larger than the equivalent space on the Spirit (before it was lengthened) and an extra Jacuzzi aft. All good. We had a Deluxe Veranda Suite that was simply beautiful; the suites are (I think) slightly larger than on the Spirit but the new and very beautiful interior design makes the suites feel roomier and brighter. There was a super bathroom, good walk in closet, and lots of storage; all as expected on Silversea. Everything being new and fresh is a good thing and we enjoyed our Suite very much - simply superb! Dining was extraordinary: the food was terrific in each of the eight restaurants. The dining and reservation issue seems to have worked out on the Muse; the system is now perfected. We had advance reservations for many evenings and everything went according to plan; on our non-reservation evenings (when we ate at Atlantide or Indochine) we never had a problem getting a table directly even around 800PM which seemed to be the peak dinner hour. The décor at the restaurants is pretty and each venue has its own design and style. The food at each Restaurant was wonderful: we ourselves were surprised that we enjoyed Indochine as much as we did. Of course, La Dame is a wonderful dining experience and our dinner at Silver Note was an adventure in dining. So much fun. We also thought that the wines being served (and there was much variety in the standard categories) were rather good; Frank, the chief sommelier who we know for years, was onboard and very gracious towards us. The service that we received onboard was nothing short of spectacular; we knew many of the crew members and (I think) that they were genuinely happy to see us. At the restaurants, we were catered to at each and every meal regardless of venue - the head waiters and maître d's always checking and making sure that we were pleased. A big thanks to all of them, especially Giwa who made sure everything went well. Waiters, bar staff, and the pool staff were all active and engaged, knew our names by the second or third day, and looked after us. Our butler, Alan, was marvelous and took care of many details for us (including a ridiculous amount of laundry) and Sam, our cabin attendant did an outstanding job looking after of our cabin which was always spotless. Although we do not do ship shore excursions, the members of the shore excursion team were helpful and assisted us with a smile. All good. As for entertainment and activities, its standard Silversea. The singers were lovely and had talent and we went to a few shows.....but entertainment has never been and never will be Silversea's strongest point; this is not where small ship cruise lines excel. The cruise director, lecturers, entertainers and social staff were all engaged and passengers seemed quite happy. The only odd thing was that many of the production shows were scheduled for 615PM which we found unacceptable as we don't care for early shows; scheduling the shows early left us with little to do after dinner. It was not a big deal, just strange. As always with Silversea, embarkation was a breeze (from curbside at the port to La Terraza for Lunch in less than 30 minutes) and debarkation was even quicker with us leaving exactly at the designated time. Our Sydney to Auckland itinerary was lovely: this is the third time that we have done this cruise over the years but Australia and New Zealand are absolutely beautiful and the ports of Burnie, Picton, Napier and Gisbonre were all new to us. And, its always wonderful to spend a few days in Sydney before embarkation. I cannot comment on the shore excursions: we make our own arrangements and tour independently with private guides so that we can set out own pace (we move more quickly than most ship operated excursions) - it works out better for us. Our only issue was internet at sea; its frustrating and remains so on the Muse. In our technology driven world where we are all dependent on the internet for just about everything, its time for internet at sea to catch up. I understand that this is not a Silversea issue (we have had the same problem on Regent and other small ship cruise lines) but, nonetheless, reliable and fast wifi is a necessity and not a luxury in 2019. In summary, we had a wonderful experience on Silver Muse and look forward to her sisters Silver Moon and Silver Dawn joining the fleet; as a "small-ship person" I never thought that my partner and I would like the "larger" Muse as much as we did. Also, we adapted to the multiple dining venues much more easily than we thought we would - we both always loved the ease and simplicity of the Restaurant on the smaller Silversea vessels. We cant wait to return and are already planning our next voyage with Silversea: we are deciding between the Med and Northern Europe for the summer and its probably South America next winter Read Less
2 Helpful Votes
Sail Date: February 2018
We decide to chose a top end cruise line having previously been many times with Princess, Royal Caribbean and Oceania. We were not disappointed but we were occasionally surprised. Silversea fellow travellers we found extremely loyal to ... Read More
We decide to chose a top end cruise line having previously been many times with Princess, Royal Caribbean and Oceania. We were not disappointed but we were occasionally surprised. Silversea fellow travellers we found extremely loyal to the cruise line and were in many respects the best advocates for the company. In fact, we were telling people that we wanted to try Seabourn for a future cruis and most tried to talk us out of it! The loyalty is u deerstalker dabke given the consistently high level of service and willingness of staff to help. In restaurants, bar and pool area we enjoyed constant attention, with nothing being too much trouble for the crew. Silversea claim almost 1:1 crew passenger ratio and I had no reason to doubt that. It should however be noted that the ship was not full. On earlier reviews I read some complaints that service in restaurants was slow, we experienced none of that. Our cabin, at first 918, a Veranda (4) class cabin was spacious, well maintained and benefitted from excellent butler service. Unfortunately we detected that the air con system was under performing but it took us 3/4 days to convinc the staff that was the case. I won’t bore you with the details but when confronted with the evidence they then moved very quickly to change cabins which, given the ship was not full they could do. The move was entirely managed by the butler team amd was no hassle and worth It. It’s a shame it took few days to sort out, but sort it they did. We enjoyed good enrichment lectures and frankly met some fascinating people from many different parts of the world. What’s more the flexible management of the restaurants meant we could meet and dine with him different people whenever we wished. The restaurant staff were very flexible and accommodated us when we wanted, and wi5 whatever size group they’d were presented with. Full marks to them. Some areas of improvement would be to offer internet free, even if they up the package price. The one hour free service followed by high charges undermines the upmarket brand. Two of the five tours we didn’t were rubbish. The catermaran trip in the Whitsunday Islands amd the visit to the Coral reef HQ aquarium in Cairns we’re over priced and dull in our opinion. The gym is fine but not a lot of effort goes into the water aerobic sessions which were repetitive and not of a very high standard. The entertainment is at best average but good enough to sit and enjoy a cocktail with, but truthfully if you want great entertainment go elsewhere. Finally, the bar could do with brightening up, although the service isn’t again brilliant. How the bar team remember our particular drink is anyone’s guess. Be in no doubt though, we love our trip and will be back. Read Less
Sail Date: December 2017
The unusual itinerary was the main reason for selecting this cruise. It met my expectation. The service by the crew and staff is outstanding but the ship's special touches that make one return to Silver Sea are missing. Having ... Read More
The unusual itinerary was the main reason for selecting this cruise. It met my expectation. The service by the crew and staff is outstanding but the ship's special touches that make one return to Silver Sea are missing. Having traveled with Silver Sea since 1998 (more than 500 days) I find that the ship(s) have become very lack luster. Gone are the tasty after dinner candies and cookies. The cheese tray(trolley) was always interesting - now you are served a tiny portion of cold cheese from a menu. Not the same as the visual of a cheese presentation. No sorbet interlude and you must put your own napkin on your lap - a nice formality in bygone days. Sanitation is not the issue. During "sea days" there were pub lunches, galley brunches, pool deck events (ice sculpting) - not any more. The original boutique was charming - Silver Sea logo items and clothing were available for purchase. In addition, souvenirs were brought on board from the local ports just visited. The new and improved shop is boring and very expensive - how many watches do you need? In my opinion, corporate (the head office) has lost the vision of a luxury ship that brings guests back again and again. Perhaps the comments made by guests are being ignored. The hotel director does a great job but his hands are tied. Read Less
4 Helpful Votes
Sail Date: December 2017
A number of recent review on Cruise Critic portray the Silver Shadow as an aging ship with substandard service and cuisine. We found the opposite. This was our tenth cuise on Silversea, and we were totally happy with the experience, We saw ... Read More
A number of recent review on Cruise Critic portray the Silver Shadow as an aging ship with substandard service and cuisine. We found the opposite. This was our tenth cuise on Silversea, and we were totally happy with the experience, We saw no evidence of an aging ship needing refubishment, service was impeccable, food in all of the dining areas was excellent (one could question whether La Dame was worth the premium), wines were fine, ports were great, most excursions were outstanding, staterooms were large, comfortable, and kept in great shape by the butler and housekeeper. We actually felt two areas were significantly improved over previous Silversea cruises: - Entertainment was actually pretty good. If you want Vegas shows, you'll be disappointed; if you want a pleasant hour before bedtime, you'll be fine with the on-board talent. - Silversea now provides a free hour per day (per guest) of internet access, and it's much faster than we have previously experienced. It's more than enough to check email and news. We did have to stand in line for five minutes during emabarkation in Sydney, but I think we just boarded at exactly the peak, because the line had all but disappeared once we completed checking in. We had immediate access to our suite, and luggage was delivered within fifteen minutes. I'm sure some folks had complaints. We had none; in fact we were delighted (again). Read Less
Sail Date: January 2013
We had cruised only once before on RSS as my husband prefers Do it Yourself travel. However, we LOVED everything about SilverSea. Just a few examples of the service: 1) The staff remembers your name and greet you by name constantly. ... Read More
We had cruised only once before on RSS as my husband prefers Do it Yourself travel. However, we LOVED everything about SilverSea. Just a few examples of the service: 1) The staff remembers your name and greet you by name constantly. Not just a few...the majority of the staff really works at this! 2) Our butler shined my husband's shoes and wrapped them in tissue paper....EVERY night! We didn't ask for this...he just did it! 3) We hit high seas one night...the doorbell rang and they delivered ginger ale, candied ginger and soda crackers. We didn't ask for this, they just did it! 4) We celebrated our 25th anniversary while onboard and I think the whole ship knew it! Everywhere we went, HAPPY ANNIVERSARY! They decorated our room while we were out that day and gave us a wonderful chocolate mousse cake after dinner. Really, I would never cruise with another line after this experience. The food is delicious...alot of options every meal and the service is impeccable. We loved La Terraza and the Restaurant. We did not try Hot Rocks and were not thrilled with Le Champagne. I thought it was extremely slow and pretentious....I would not spend $60 for that again. The complimentary wine was really fine. They served my favorite Chardonnay (Caymus Conundrum) complimentary so I was happy. My husband found an Estancia 2007 Pinot he liked. If we didn't like the offer of the evening, we just ordered that. We did upgrade on 3 nights and the pricing for 2007 Cakebread Cab and a 2005 Cardinale was comparable to a retail store...less expensive then a restaurant. Silver Sea did an excellent job in ports. Shuttle buses ran every half hour on time. We only had to tender once...again, every half hour on time. We didn't book excursions with them but I heard great reviews. I used the gym almost every morning. It was very well equipped and usually empty. I liked that! The average age is 60-75. We had 40% American, 40% Australian and 20% European. It was a friendly, cosmopolitan crowd. These people were succesful without being pretentious. We met some very interesting couples. There were maybe 2-3 children on board. I'm not sure why. It really wasn't a trip for kids. Our suite was a midship veranda...well laid out and immaculate. It was very similar to our suite on the Regent Mariner except it had a bathtub. I liked the bath. The ship overall was well appointed. It wasn't as grand as the Mariner because the public areas were smaller but it was clean and fresh. The only thing I didn't like about the smaller ship was you really felt the movement. The Tasman Sea had 22 foot swells with a 70mph wind. It was a rough 2 days. I didn't get sick as we had patches but it kept you from enjoying the ship on the sea days...Working out was not an option and the upper deck lounges were rocking and rolling too much to enjoy them. I did LOVE the non touristy feeling of a smaller ship. No gathering in the theatre for tours...No following the Mary Poppins sign tour leader! We embarked in 10 minutes and disembarked in 15...all easy and convenient. Bottom line, I doubt I would ever cruise on another line. This experience was just too perfect! Read Less
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