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74 Cunard Rome (Civitavecchia) Cruise Reviews

I went on this ship with my grandmother as she loves cruising. First impressions were good. The cabin was nice and the food was good. I enjoyed the stops at Barcelona and Gibraltar. Time on the ship however was where it slipped. ... Read More
I went on this ship with my grandmother as she loves cruising. First impressions were good. The cabin was nice and the food was good. I enjoyed the stops at Barcelona and Gibraltar. Time on the ship however was where it slipped. There was barely any activities or anything to do on the ship. The entertainment wasn't worth watching. This made days at sea unbearable. We spent most of the time sitting around in our cabin or the lounges. Worse of all there was a banging noise somewhere near our cabin (we had a window cabin). We went to complain and offered a new cabin, inside. We chose to stay where we were. We were also offered a refund in cruise credit but there was nothing worth spending it on. My Grandmother has since complained again and has been partially refunded some of the cruise. I will give it a generous 2 for food and cleanliness but I couldn't go on a Cunard ship again. It's clearly aimed for senior people (but even my Grandmother who is 75 couldn't stand it) and I couldn't recommend for first time cruisers. Will stick with Royal Carribbean in future. Read Less
Sail Date October 2018
We booked a guarantee obstructed view cabin. Never again. We were allocated cabin 4076. This was right over the state of the Queen's ballroom. The noise started every night at eight and continued till half twelve. Loud base beat and ... Read More
We booked a guarantee obstructed view cabin. Never again. We were allocated cabin 4076. This was right over the state of the Queen's ballroom. The noise started every night at eight and continued till half twelve. Loud base beat and music vibrated wall and floor. Only suitable if you like to stay up late. Food was very good and plenty of choice. Entertainment was excellent particularly on sea days.enrichment lectures were excellent. Staff very polite and efficient. Drinks are very expensive and also have 15% service charge added making a beer around £7 and a soft drink £3. Wine was even more expensive with a large glass of wine costing over £10. A very traditional cruise ship with an art deco feel throughout. No covered pool or hot tubs. There is a definite class system on board this ship. Money talks!!!! Excursions similar to other cruise lines. Quite expensive but generally well organized Read Less
Sail Date October 2018
Loved the ship.The interior was beautiful.The meals in the Brittania restaurant were very good and our waiter was cheerful and helpful. Not too impressed with the entertainment.although the Harpist and string trio were very good. ... Read More
Loved the ship.The interior was beautiful.The meals in the Brittania restaurant were very good and our waiter was cheerful and helpful. Not too impressed with the entertainment.although the Harpist and string trio were very good. Embarkation was a fiasco and disembarkation wasn't much better .StateRoom and table for dining not assigned when we boarded the ship. Don't bother with the Verandah as I thought the meal wasn't worth the extra although the service was good On the whole though the food in all the other restaurants was very good. The two gala nights weren't what I would have called special.The Roaring Twenties night was neither roaring or Twenties, dancing was done to contemporary music,a big let down for me and my partner. The ports of call were lovely apart from Corfu and the excursions were overpriced for what they were.i shan't talk about the exhorbitant drink prices and the added 15% "for your convenience" charge. On the whole it was an enjoyable cruise but not quite the experience that I was hoping for. Read Less
Sail Date October 2018
My wife and I choose this cruise to celebrate our 27th anniversary just the 2 of us, and to visit Venice the first time; this ship docked overnight in Venice which is perfect to see this amazing city. We searched many cruise ships, and ... Read More
My wife and I choose this cruise to celebrate our 27th anniversary just the 2 of us, and to visit Venice the first time; this ship docked overnight in Venice which is perfect to see this amazing city. We searched many cruise ships, and choose this one due to the brand name "Cunard" for luxury cruises. We found out to be over exaggerated. First the cabin is not comfortable due to the air conditioner in the stateroom is not able to turn off; you can set the temperature from cold to hot, but it won't turn the air off !!! We can't sleep with air running in high speed all the time, and made us sneezing most of the time; it's terrible. Checked with the room stewardess and he confirmed that it is centralized control. Secondly, the food is not that fantastic compared to our previous experiences with Holland America and Princess cruises. We, from time to time, ran into dirty glasses and plates. Also we felt sometimes 2nd class passengers because we could not attend the Queen Grill restaurant. 3rd the entertainments are not that great. They repeated the show; we have experienced during this 21 days cruise. And 4th we felt uncomfortable with the service and tender staff, because they spoke in their own Filipino language, and wished that they used English as their official communication. Read Less
Sail Date September 2018
This cruise was a part of Imagine Cruises Orient Express package-including Lake Garda and Florence. The other elements were fantastic but I will concentrate on the included 7 night cruise in this review. We have done a number of cruises ... Read More
This cruise was a part of Imagine Cruises Orient Express package-including Lake Garda and Florence. The other elements were fantastic but I will concentrate on the included 7 night cruise in this review. We have done a number of cruises previously mainly with Celebrity and RCI so have a fair idea about cruising. Our transfer from Florence to Civitavecchia went without problem and we were on board within 20 minutes of arrival. We were disappointed to find that Cunard do not do all in drinks packages and the on board prices were quite high with wine prices extortionate.We had a balcony stateroom on the 6th deck and we were pleased with its position near the forward lifts. There was lots of storage space and lots of hangers in the wardrobe(a plus). A welcoming half bottle of bubbly was waiting in our cabin- a nice touch. The cabin steward(Patrick) was efficient and unobtrusive. The ship was quintessentially old fashioned even though it was just over 10 years old - dark panelling was In abundance and understatement was the order of the day. Overall it was a very nice ship with a traditional feel. There were a mix of passengers on board with 1,300 Brits out of 2,000 total. There were a variety of different ages on board but the majority seemed to be over 65. Activities seemed to cater for this age group with ballroom dancing, afternoon tea and traditional games being predominant. The staff on board were excellent and were both polite and helpful. However, throughout the cruise we did not really relax as much as we expected. The cruise was a bit like going to your grandparents for tea - everything felt very nice but you needed to be on your best behaviour all the time in case anyone disapproved. This may have been down to the make up and age of the passenger complement but it felt a bit stifling at times. We ate in the Britannia restaurant in the evening and had either breakfast in our room or in the Lido buffet restaurant where we also had lunch. The food in the Britannia was different each night and of sufficient variety for most tastes. It was nicely presented and tasted ok but was not something that you would say “I could eat that again”. The waiting staff were friendly and efficient. Food in the Lido again was nicely presented and did what it said on the can - fast food for lots of people. It was our first time with fixed dining times so this put a bit of pressure on us time wise with 6.00pm dining rather a rush and 9.00pm dining too late for us. Freedom dining would have been better. Entertainment in the Theatre was good. The Queen Victoria song and dance group were standard for most cruises whilst the visiting entertainers were very good. Hannah Marie - a classical singer was very good, the comedian Phil Melbourne was hilarious and Revolver played lots of sixties songs quite well - catering for the age of the audience again. Tea dances, ballroom dances and line dancing were in evidence every day and various musicians played around the ship. The itinerary of the ship was very good with stops in Barcelona, Ajaccio, Villefranche and Livorno. It was possible to independently visit the first three but we did a ships tour to Pisa on the last stop. Overall, the cruise was a “nice” experience. Cabin, dining, staff and itinerary were all good or excellent. Other passengers -as with all cruises, were a mix of friendly ordinary people and others who had their own ideas of what a cruise was for and who should be on it. Entertainment in the Theatre was excellent and elsewhere catered for the Cunard clientele so we can’t really complain. Would we travel with Cunard again? Probably not. Nothing in particular and everything was very nice but not as relaxed as we had hoped. Disembarkation, in Civitavecchia was again easy with bags awaiting collection and the coach ready to take us to the airport. We were off and on the coach within 15 minutes of our allotted time. Read Less
Sail Date September 2018
We chose this cruise because of the port itinerary. We are not that keen on sea days , nor on being on organised ship excursions so it is important to us to have a great list of ports to visit and to be able to do these ports easily on our ... Read More
We chose this cruise because of the port itinerary. We are not that keen on sea days , nor on being on organised ship excursions so it is important to us to have a great list of ports to visit and to be able to do these ports easily on our own. This cruise was perfect for us with 10 ports to visit and 4 sea days. Embarkation was swift from Civitivecchia. We had spent 2 nights beforehand in Rome and caught the train to the port. Nothing to do with Cunard but the station at Civitivecchia is appalling for travellers with luggage . Poor, seeing as it is one the the major European cruiseports. Our balcony cabin on Deck 7 was superb, we couldn't fault it and it was beautifully maintained by our cabin steward, Marvin. Plentiful supplies of toiletries throughout our stay. The ship is very elegant and yes caters for a slightly older clientele, but there was a good mix of ages and for those of us young grandparents on board , which is what you would expect on an October cruise it was lovely to have mainly adults who behaved very well and not snobbish at all. We enjoyed dressing up for the Gala evenings , nicer than on Celebrity with evening chic, but have to admit that the jacket requirement for men every evening on a Med cruise should perhaps be reconsidered but that is Cunard and we knew what we were letting ourselves in for . It is easy to go casual at all times by eating in the Lido Buffet if so desired. We found the food in the Buffet where we ate Breakfast and Lunch to be excellent, much better than anticipated after reading the reviews and there was always a lovely atmosphere. We ate for 10 of the 14 nights in the Britannia Restaurant. We enjoyed the dining experience very much and our waiters , Miguel, assisted by Danber were great. However the food quality we felt was better in the Buffet. This was confirmed by many of the people we spoke to. We used breakfast Room Service on quite a few occasions on Port days and it was great. Cunards drinks prices are high. 35 dollars for wine but they do allow you to bring wine on board from ports for cabin consumption and soft drinks and water are freely available in the Buffet. Our main gripe on Restaurant Dining was that we didn't like the fixed time slot of 8.30 but 6 was way too early . Previously on other cruises, we had anytime dining and this we much preferred. Because of the high drinks prices and no drinks packages, the bars seemed very quiet compared to our previous cruises on Celebrity. The 4 shows we saw , we enjoyed. I used the gym and tried my hand or feet at Line Dancing. We preferred the Balcony to sitting on Deck but often wandered round the Decks and there always seemed to be lots of chairs available. The ship was kept spotless. The port shuttles were always waiting and the tender boats in Villefranche and Piran were managed very efficiently as was the launch in Venice. The weather was very kind to us. We had a great cruise and providing there is another great port itinerary we would have no hesitation in recommending or going back to the Queen Victoria . Disembarkation in Venice was easy and efficient and overnight in Venice on board ship was a real bonus. So privileged to have seen Venice by night. All in all a wonderful trip Read Less
Sail Date September 2018
We have cruised before on the Queen Mary 2 and it was wonderful. Friends told us the Queen Victoria was better and that is true. There are 2,040 passengers but the ship is so big that you have no feeling of being crowded. The dining ... Read More
We have cruised before on the Queen Mary 2 and it was wonderful. Friends told us the Queen Victoria was better and that is true. There are 2,040 passengers but the ship is so big that you have no feeling of being crowded. The dining experience is superb, both in the main dining room and up in the buffet. Oceania claim they have the best cuisine of any ship at sea but the Queen Victoria is better and it is much cheaper. The entertainment was incredible. A truly magnificent 1,000 seat theatre of red velvet sets. One night, the three brilliant singers had 1,000, 60, 70 and 80 year olds all standing, swaying and clapping in time to the singing. A truly wonderful experience. We sailed from Rome after spending 2 nights in a hotel in Rome. Visited Barcelona, Ajaccio, Monte Carlo, Livorno Italy, back to Civitavechia, Corfu, Kotor in Montenegro, Dubrovnik and then onto Venice for one night stay in a hotel before flying home. We came into both Corfu and Venice at sunrise and I have the most outstanding photographs of sunrises. Read Less
Sail Date September 2018
We have sailed only with RCI before. We have been getting more and more disappointed with RCI standards and thought we would try Cunard. Being 51 years old, we were a little concerned that Cunard would be too formal and 'sedate' ... Read More
We have sailed only with RCI before. We have been getting more and more disappointed with RCI standards and thought we would try Cunard. Being 51 years old, we were a little concerned that Cunard would be too formal and 'sedate' for us. We needn't have worried. We found the whole Cunard experience brilliant, and it put RCI to shame with the level of care and detail Cunard put in to ensure your cruise is as worry-free as possible. Our cabin was spacious and very clean. We were well looked after by the steward, and, unlike RCI he wasn't constantly knocking on the door. The balcony was big as well (I think you get a bit of extra room on deck 4 as our balcony stuck out further than the ones above. Beware though that some of the balconies on deck 4 (those towards the bow) have metal fronts, not glass like ours). The ship is very well laid out and easy to get around. We found the food to be superb, both at the Lido and also thee main restaurant. In the Lido, there is a good choice and the quality is excellent. In the main restaurant there is a different choice every night. RCI always seem to have many of the same starters and desserts, whereas with Cunard each night is different, which we liked. We really liked the stricter dress code on board. Every non-formal night a jacket was required, but ties were optional. We thought this was a really good policy as everyone looked so smart each night. On the formal nights i don't think i saw anyone without a dinner suit or lounge suit - so good after enduring 'formal' nights on RCI recently. I must also comment on the general friendliness of the ship. We spoke to so many people over the course of the cruise. At the end of our stay we also found it a nice touch that suitcases were taken to the airport and we collected them from the check-in desk. We will definitely look to cruise with Cunard again. Read Less
Sail Date September 2018
Departed 15 September 2018 - 15 nights. We chose this cruise because of it's excellent itinerary and longer stays in ports. Overnight in Venice was the icing on the cake. We were a little perturbed by some of the reviews and ... Read More
Departed 15 September 2018 - 15 nights. We chose this cruise because of it's excellent itinerary and longer stays in ports. Overnight in Venice was the icing on the cake. We were a little perturbed by some of the reviews and comments that life on Queen Victoria was 'boring' and the ship was 'full of old people'. My husband didn't want to go as he thought he'd be bored. The reality was that our cruise to be fairly even in age, although not many children. Embarkation was seamless - even though we turned up 2 hours before our allocated time. We were unpacked and ready to go long before we cast off. From the time we boarded, we realised that British punctuality reined supreme on the Queen - everything was perfectly on time, and no stragglers thank you. From the Captain down to the cabin staff, there was always a friendlWe were allocated first sitting in the Brittania Restuarant - fine for sea days but not so good when in port and the ship sails late afternoon. No time to dress for dinner, so we ate mostly in the Lido Buffet. The meals in both the Britannia and the Lido Buffet were excellent - especially the pasta chef in the Lido who made sauces to taste. Delicious. If portion control is important to you, better stick to the Britannia as it's very easy to go overboard at buffets. We ate breakfast in the Lido every day as most days we had early starts while in ports. I loved the fresh fruit and healthy options available. My only adverse comment is about the behavior of some of the older male passengers at the coffee/juice machines on the Lido. You'd swear it was the last supper as they pushed and jostled others out of the way. Other than that - dining gets a big tick. Our cabin was 4001 - right at the front of the ship and with a metal balcony. Any further forward and you'd be over the bow! I was disappointed at first, but the photo opportunities as you sail into ports like Kotor are exceptionally good. The cabin was a good size, plenty of room under the bed to stow luggage, plenty of wardrobe space and excellent shampoo, conditioner etc. The bed was extremely comfortable, as were the gorgeous pillows and bedding. The sound of the anchor being dropped was an excellent early morning wakup call in ports. You couldn't sleep through it! The only complaint I had was the horrible hair dryer in the drawer. You had to hold the button on to make it work and it took ages to dry my short hair. A small issue though - another tick for the cabin. The entertainment was varied and first class - we loved it! There was lots of ballroom dancing and we even took a couple of classes. We were terrible but at least we had a go. It was wonderful watching those who could dance and now dancing classes are on our bucket list. The formal nights were wonderful for we Aussies who rarely dress up. My husband took a tux, vests, bow ties and loved dressing up. We particularly loved the Captains Cocktail Party and the Masquerade Ball. I wore long dresses for the first time in the 18 years that we'd been married (not a good look for someone as short as me). For the ladies, trousers with evening tops are perfectly acceptable if you don't suit dresses (I don't and I'll never wear another one). I think Cunard recognises that it's demographic is changing and that we aging Baby Boomers who grew up on the Rolling Stones and Beatles aren't always ballroom dancers. We had a reggae band and a very good DJ on board. There was a good disco on Deck 10 next to the Commodores Lounge - complete with flashing lights and ABBA music. Very popular! The Golden Lion pub provided my darts-mad husband with something to do at sea - he even won two matches. The trivia and Bingo were fun. Laura with her quirky, Northern UK voice made me smile every time I heard her speak. She's a lot of fun and so were the other two girls. The ports were the major selling point of the cruise for us - first stop Corfu, Dubrovnik, Kotor, Venice overnight, Korcula, Valetta, Messina, Naples and back to Rome. Plenty of time in port except for Korcula where we had to leave early because of a pending storm. We thought the captain was panicking until it hit. Very interesting crossing to Malta and from Malta to Messina. We didn't take any of the Cunard port tours - our experience is always to choose a local tour company and do our own thing. It's worked before and worked perfectly this time (with the exception of Naples - choose a ship day tour in case you're running late). The service on Cunard was exceptional - nothing was too much trouble. Even when my cabin card kept demagnetising (mobile phone was to blame), they replaced it with a smile. Disembarkment was a bit of a problem - we were given a time to disembark, only to be told to go 2 hours early and 3 hours before our transfer was booked. There are no seats to sit on outside the Civitavecchia terminal so it was a long wait standing up. For those passengers not used to leaving large tips at the end of the voyage, or who prefer to leave tips for those special staff members, there is a system at the pursers office where you can opt out. The tips were in US dollars - and our exchange rate at the time of sailing was terrible - we preferred to tip in the Euros that we had at hand rather than charging our credit cards and awful exchange rates. Cunard provide envelopes so that you can leave tips yourself. My biggest bugbear were the deck chair hogs around the pool. I'd see people go out, use large colourful plastic pegs to secure their towels to the chairs, walk away and not come back for hours - sometimes well into the afternoon. This meant deck chairs were rarely available and hardly ever two next to each other. I think there should be a system if the chair hasn't been used for over 3 hours, the towel should be removed. My final comments: We'd sail with Cunard again in a heartbeat. The service, the ship's facilities and the ports have changed the way we look at cruising. I'm hooked and can't wait to sail with Cunard again. Read Less
Sail Date September 2018
Travelling solo, I was nervous of cruising but this trip converted me. A wonderful time at sea and on shore, and a delicious atmosphere of restrained elegance. I loved it all - even my little inside cabin! The food was excellent, so much ... Read More
Travelling solo, I was nervous of cruising but this trip converted me. A wonderful time at sea and on shore, and a delicious atmosphere of restrained elegance. I loved it all - even my little inside cabin! The food was excellent, so much to do if one felt like it, or great days spent in an armchair reading. We had port calls two out of every three days so there were not so many quiet sea days - I found myself looking forward to the breaks! The onboard activities were generally great though I found the evening dancing geared rather towards the expert dancers rather than the “social foxtrotters” of which I am one. Lots of fancy steps required! Dance hosts were of variable enthusiasm at dancing with the non-expert. The evening shows were of a high standard - I wish I had organised better to get to the first few nights. Activities for singles were appreciated especially the meeting before the Captain’s Cocktail Party do we could avoid wandering in alone. My favourite seat in The Commodore’s Lounge is calling! Read Less
Sail Date September 2018
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But ... Read More
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But they're just stingy and to the bone. We chose this cruise because of the itinerary mostly - however, I am confused why we called a couple ports - and because of Cunard's reputation and reviews. We had priority embarkation so that was flawless. The community rooms, except for the Lido dining area, of the ship are well decorated with stunning under stated taste. Cunard had a half bottle of complementary sparkling win in our room which was a nice touch. That's where my amazement ended. Embarkation is at 2:00 and coincidentally lunch is over at 2:00-ish. We dropped our stuff off in the underwhelming state room (See Cabin Review Section about the stateroom's decoration and abysmal bathroom.). When we headed up to the Lido, which is decorated circa 1995 in pale blues, ugly yellow and white wood and can be hot, we found that not twenty minutes after getting on the ship on a turn-around day, they were closing up shop for lunch. I had to find a manager to leave the salad bar open. There is literally nothing to eat but mostly bread, skimpy on the filling sandwiches and cookies - all fattening - between 2:30 and 5:30ish on the ship. I don't like bread. I ended up hording bananas and cereal in our room. Other problems with the Lido dining are lack of service in at breakfast and on deck and surcharges to eat on the Lido in the evening. In the morning, there is NO table service. The food is good - in fact, except for the specialty restaurant - it is basically the only excellent food on the ship. The food is fresh prepared daily on the ship, there is a wide variety of foods, and the eggs and omelets are prepared to order. However, the beverage area is a free for all - Seriously. Oceana, or any high end hotel, has a server bring water, coffee and juices. Not Cunard. And forget any service on the deck in the pool area if you aren't ordering something that you have to pay for - like COKES. Yes, the charge nearly $3.00 for soft drinks. The Britiana dining room has food that is obviously not prepared on site. It is bland. It all tastes the same. The beef was TOUGH. And forget a vegetable. Well unless you like your vegetables drowned in the same brown gravy the meat is drowned in - day after day. So we tried the Lido one night. Um, no. The food is fresh prepared and not bad, but there is a surcharge to dine there of nearly $18.00. And the other side is a buffet style, lunch place. No, just no. The specialty restaurant was pretty good, but as per usual, they were stingy. They served a seven course meal that was quite good, but the wine paring - which was NOT INCLUDED - was two SHORT, AND I MEAN VERY SHORT glasses of wine for six courses! That's a sip of wine per course literally. And the wine didn't necessary pair well with all the courses it's supposed to pare with. WHAT?!? Normally it's a different wine per course or SOMETIMES a restaurant will combine two courses such as specialty breads and a light soup for just one glass of wine. The final course came with a so-so desert wine. And before all the diners had left the dining room they were clanking own the cages over the bar and making OBVIOUS attempts to move us along. Which brings me to the beverage prices on board. I already mentioned the charge for sodas. Wait for this. There is NO complimentary bottled water on board. There is no specialty fountains for filling Nalgenes or any other portable water device. Bottled water, wait for it, is $19.25 for a six pack of a liter and a half bottles or $3.00 for a half a liter - No, I'm not kidding. Wine? Expensive. Ordinary, and I mean nothing stellar, bottles of wine were $50 and up. Our wine package was $425 and it was only good in the Britiana which is the main dining room. Couldn't use it in the specialty dining room. OMG, and a glass of wine in the bars or in any dining room was $13.50 - nothing special either - plus 15% gratuity. Service in the Britania was so-so. And now we get down to the real cheap part. They CHARGED US $22 PER HEAD TO GET FROM THE SHIP TO SAINT MARK'S SQUARE IN VENICE. Yes. That happened. On one of our excursions that was eight hours, LUNCH WASN'T INCLUDED! And the coup de gras, and actually why I'm writing this review, is we bought a wifi package - expensive BTW, and the wifi was so horrible I couldn't get onto my bank. I talked to the lady who runs the cybershop's boss and he told me I needed to go ashore to get good wifi. Going ashore in this particular case was a fifteen minutes walk - and of course, as cheap as they are, they had no shuttles to take you to the terminal building. Anyway, they REFUSED to refund me the whole time I was logged on trying to get onto my bank. That's just stupid. I told them I would write a negative review, and nada. Another bone of contention is they have you all aboard at 5:00 to 5:30. Why? So they can sail at nine knots and save on fuel costs? I've never been on a ship that had you on board consistently at that time. Anyway, we talked to a lot of people that are looking to move away from Cunard since they got bought by Carnival. And bottom line, our $6,500 cruise ended up costing us an extra $3,500. Sail at your wallet's own risk. We're going back to Oceana and/or we've heard great things about Crystal and Viking's new, ocean going cruises. Read Less
Sail Date September 2017
We travelled with friends and liked the itiniery, especially Venice and Lake Garda (this was an add on arranged by Imagine cruising. I use a wheelchair and gave all dimensions to Cunard before setting off. Despite this, my chair would not ... Read More
We travelled with friends and liked the itiniery, especially Venice and Lake Garda (this was an add on arranged by Imagine cruising. I use a wheelchair and gave all dimensions to Cunard before setting off. Despite this, my chair would not fit through the cabin door. The "stateroom" was just very average and not very big so my chair, even when folded, took up a lot of space. We ate in the Britannia restaurant and whilst the food quality was OK, there wasn't a great deal of choice. One of our friend is gluten free and the choice was poor. She had to choose what she wanted a day in advance!!!!.Each night, there was a selection of wines recommended to go with the menu. These ranged from $50 to $150 per bottle. The cheapest bottle on offer was $30 and the only glass available cost $20. Then they have the cheek to add 15% service charge. All other drinks also far too expensive. Gin and tonic $10 for 1 oz of gin and tonic from a dispenser. I could go on, but you get the picture. We ate breakfast and lunch in theLido Restaurant and there was a huge choice and quality generally very good.However, the staff in there need a course in customer service.Theyare a miserable bunch and no help at all. Getting a coffee served at our table was like asking for the crown jewels. To cap it all, Cunard want $11.50 PER PERSON PER DAY for tips. Yes, you can opt out or reduce the amount. We were also shocked to find that many of the daily activities were chargeable. Foe example, a talk on how to use your ipad cost $15, use of the hydropool cost $149 for the week. Would we recommend Cunard? NO. Would we ever go on another Cunard cruise? Never Read Less
Sail Date September 2017
Last minute deal that visited ports we had not seen before. Nice ship, mid size, almost exactly like Holland America one we used last year but not so flashy. Food was better on Cunard, staff were excellent, entertainment reasonable, ... Read More
Last minute deal that visited ports we had not seen before. Nice ship, mid size, almost exactly like Holland America one we used last year but not so flashy. Food was better on Cunard, staff were excellent, entertainment reasonable, thrilled to see Bill Bryson. Concord pilot very interesting. Ports were good and interesting except for Zandar, which was a waste of time. Loved Kotor. Cost of drinks extortionate, so stuck mostly to free fruit juice but brought two bottles onboard and paid the 20$ corkage. They are silly, most people I talked to simply drank less. Removed the daily Service charge and tipped direct. It's the line's job to pay the staff reasonable wages, not mine. I don't do the formal thing but have no problems with those who want to and was happy to avoid the dining room on formal nights and to wear a jacket at other times. My wife tells me the lack of makeup mirrors in the rest rooms was a problem. Everything else perfectly acceptable, we would use Cunard again but not specifically choose them over others. Read Less
Sail Date September 2017
We chose this cruise due to the price and itinerary - we wanted interesting sights to view at the ports which we could undertake ourselves without purchasing excursions we embarked in Rome and after a day at sea travelling past Stromboli ... Read More
We chose this cruise due to the price and itinerary - we wanted interesting sights to view at the ports which we could undertake ourselves without purchasing excursions we embarked in Rome and after a day at sea travelling past Stromboli and through the Messina Strait we called at Brindisi Puglia, Kotor Montenegro, Dubrovnik Croatia, Day at Sea, Venice Italy, and finally Trieste Italy where we flew home to Heathrow. Cunard Charter was with BA Boeing 767 with a 2-3-2 seat configuration. Flight and transfers were well organised and from arriving at Rome Airport at 11am we were in our cabin at just gone 1pm. Ship was elegant and charm radiated throughout - inside public areas during the day felt empty and relaxing as most people on excursions or sunbathing. Lido pool - guests reserving sun loungers and cabanas and then disappearing for a couple of hours, especially on sea days was an issue and several arguments ensued Entertainment - shows in the Theatre were well presented whether .the Cunard singers and dancers or the guest appearances from a pick pocket, a Magician or a couple of Scottish singing brothers. Also the live music from the string quarter, a jazz guitarist ,a pianist and Marta the harpist were well delivered Cabin was well maintained by our steward Joel. We were in the MDR early sitting and our table for two was looked after by Bernie, Arnold and the sommelier, Pavel. Bernie in particular was excellent in with his rapport one of the main reasons we enjoyed the cruise so much, however every member of staff showed the same level of service which was excellent throughout the ship. Food in MDR was well prepared and well seasoned . And the meat was as tender as you can get. Range of dishes was sufficient for a weeks cruise and you had the choice of eating in the lido buffet restaurant if nothing took your fancy. Breakfast - we were impressed to find that the Room Service Breakfast menu for a Britannia Stateroom included cooked items so we tended to order this I regularly ordered eggs (scrambled or sunny side up), bacon, sausage tomato and beans as well as hot chocolate and fruit juice.4 August Read Less
Sail Date August 2017
There's a lot to like about QV, but the food in the Britannia dining room, an important part of cruising, is not one of them. Tough steaks, dry roast pork, tasteless sea bass, endless steamed vegetables, in fact the only way to ... Read More
There's a lot to like about QV, but the food in the Britannia dining room, an important part of cruising, is not one of them. Tough steaks, dry roast pork, tasteless sea bass, endless steamed vegetables, in fact the only way to describe the meals is ordinary. Except perhaps for the deserts there was very little else that was delicious. Also strange combinations of ingredients e.g. a slice of cold tomato with roast veg. And how excited I was to see Rockefeller oysters on the menu one night. Expecting to see 3 oysters served in their shells on a large plate, well what I got was a large plate with 3 tiny oysters all crammed together on a small round slice of toast with a thick dressing on top. Awful ! OK you get a symphony of waiters, but the food in Britannia was so ordinary ( I understand the Exec. Chef was from Malaysia. Probably very good at Asian food, but not much of an idea about Western ) that we thought it was not worth getting dressed up for ( and yes, we'd bought new outfits before we left) that we often found ourselves eating in the Lido buffet where the food while not gourmet was always very tasty. Harsh comments I know, but really Cunard you can do better. On a very positive note the beautiful and elegant ship was well presented even if the air con was constantly on cold no make that freezing.The Chart room, the Commodores Club, the Winter Garden were always a joy to be in especially when the Imprezza Strings, an all female string quartette were playing. The afternoon tea was always a treat and so very civilised. Well done Cunard ! The service by the extremely friendly and accommodating waiters was outstanding . I understand there were 190 on board all Professional polite with nothing being too much trouble. My wife's Gluten Free intolerance was always well looked after. Joel serviced our stateroom twice a day and kept it spotless. Absolutely no complaints in that area. Departing from Civitavecchia we chose the 14 day Med. cruise with the Queen Victoria for the great itinerary. Some places we had visited before, but also several we had not. Malta.Having previously visited the Co-Cathederal we chose the ship's tour of Mdina and the hidden gem Palazzo. An excellent tour with a very competent guide. Kotor. Our second visit so we just wandered the interesting old town. Zadar. A free shuttle to the old town which was new to us.Not really much to see, but the Octopus salad I had for lunch was fabulous. Venice.Paid $35 pp of OBC for 2 day unlimited travel on a motor launch from the port to near San Marco, well 4 bridges away. A bargain even if the departure from the ship to the launch was a 10 min. walk in sweltering heat. There were 8 cruise ships in Marritima, the port of Venice, during our overnight stay. Ridiculous. Venice is so overcrowded with tourists in the San Marco area that it is spoilt for everyone and the authorities are doing nothing about it. Having visited Venice many times we stayed well clear of San Marco and after lunch at the excellent Pensione Wildner ( €25 for 3 courses, very good value for Venice) we visited the Venice Biennale and being from Melbourne, the Australian Pavilion and Tracey Moffat's fantastic photography. On the second day we crossed the Accademia bridge to our favourite sestiere and one we have previously stayed in, Dorsoduro where you will find the Accademia museum, the Peggy Guggenheim museum, Ca Rezzonica, great little shops, terrific trattorias in Campo San Barnaba and away from the bridge area, virtually no tourists ! Oh, and 2 ATMs for money even if the exchange rate was terrible. Dubrovnik. Our third visit so boarded the ship's free shuttle for the walled old town to visit on our own. Again Octopus salad for lunch, not quite as good as Zadar, but still delicious . Corfu. Having read many of their books and enjoyed the TV series we chose the ship's tour of "In the footsteps of the Durrells" An excellent tour with a wonderful guide. The tour ended with lunch at the White House, the family home of the Durrells. Katakolon. At the large orange building on the corner of town you can buy a return ticket to Olympia for €10 pp, yes €10 ! So we did that. The air conditioned bus departs at 9:30am returns a t 1:00pm. The Olympia Museum is excellent and well worth the €12 admission fee. Heraklion . A €5 taxi ride from the port is the Venetian Fort and Harbour. Many shops, many Taverna and not that many tourists. Athens. Disembarked. Having previously sailed with Celebrity I certainly did miss the fun of the ship, the delicious French onion soup and the specialty restaurants, however I did not miss the aggressive on selling, something mercifully non existent on Cunard. We only attended two shows and they seemed more suitable for an English music hall rather than a Royal Court theatre. The three guest speakers that we attended were very good with the former US Ambassador to Saudi Arabia being outstanding. Overall despite the disappointment of Britannia, we had a most enjoyable cruise to some wonderful places. The weather while hot, was otherwise perfect and the Med. for all 14 days was like a lagoon. Read Less
Sail Date July 2017
We are first time cruisers and were looking for a good first impression. The Queen Victoria didn't let us down. The cabin was superb (Deck 8 forward balcony), the food also well prepared and presented (the wait staff were excellent) ... Read More
We are first time cruisers and were looking for a good first impression. The Queen Victoria didn't let us down. The cabin was superb (Deck 8 forward balcony), the food also well prepared and presented (the wait staff were excellent) and the overall service was faultless. We declined the automatic gratuities (tips) and a simple request at the Pursers Office had these taken from our onboard account. In lieu of this, we gave each of the wait staff a personal tip at the end of the voyage, which they kindly accepted. We took the Cunard organised tour of Valletta (our first port), but got off the bus before we got back to the ship and explored the Grand Harbour by foot. Realising that we could probably get better value for money by doing our own thing, we elected to negotiate our way around each port and this was a fantastic experience. It is hard to find fault with this ship, and although we had a table of six in the restaurant each night, we also went to the Lido Restaurant for lunch if we were at sea. The food in the Lido was great. Our breakfast was served in the room each morning and this suited us as we like to start the day at our own pace. Overall a very enjoyable cruise and highly recommended by us. The only downside was the extremely hot weather in the Med and this meant we had to be careful to carry enough water in our backpack. Next time we will go in the shoulder season (Spring or Autumn). Read Less
Sail Date July 2017
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very ... Read More
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very well but was spoiled by an unpleasant smell from the embarkation deck that never seemed to go away. Disembarcation also was one of the best we have encountered. The cabin real estate was probably the smallest we have ever had with a shower so small you needed to be a contortionist if you dropped the soap, however it was well serviced and always clean and tidy. Then things started to go downhill. The ship has a rigid policy of requiring a jacket for men and cocktail dress for women, and all this in 38 degree heat. Apart from formal nights where you had to dine at the assigned table we opted to go to the buffet. The food offering was typical british stodge reminiscent of boarding school. There was little in the fresh or healthy options , with food mostly out of a tin, or with a "commercial" flavour like it was bought in and cut up, or from a frozen packet. No fresh berries or avocado or tomatoes etc. The bread had a day old aspect to it. All the musicians, dancers and entertainers were among the best and professional, but the singers should stick to karaoke. The round ship service staff seemed slow and apathetic in their task and hard to find. The exception to this were for people who had already tipped these individuals separately. The drinks were incredibly expensive. I heard the phrase "mega ripoff" used by another passenger. I went to the trouble, for the first time on any ship ever, to make a complaint about this - it was not responded to. Clearly the line doesn't care. The ship was old fashioned with poorly utilised spaces. It seems to be begging for a rethink on how things should be done to get the best from it. The shore excursion book was missing from our room. On querying this we were told it was stolen by a previous passenger and was irreplaceable. They were kind enough to lend the desk copy to us to select excursions from the comfort of the lobby but we were told to give it back. The selections were limited and aimed mostly at the elderly. In summary, if you are over 80, prepared to pay anything and like a stuffy atmosphere and stodgy food, this is the cruise line for you. Read Less
Sail Date July 2017
This was our fifth cruise on Queen Victoria but the first in the Grills for several years. Queens Grill was an affordable price on this trip and it was part of a birthday treat. We flew from Heathrow Airport on a British Airways ... Read More
This was our fifth cruise on Queen Victoria but the first in the Grills for several years. Queens Grill was an affordable price on this trip and it was part of a birthday treat. We flew from Heathrow Airport on a British Airways scheduled flight leaving at 7.05 am. The flight was fine, I had been able to pre-book seats a few days earlier via Cunard and as we couldn't check in online we were able to join the very short queue for assistance rather than the long one for Baggage drop off. Heathrow was a very smooth experience, Rome not so much. This was the last sailing from Rome for the season so I would have expected the Cunard experience to have been a bit better organised than it was. There was a bit of a scrum to drop off luggage with the porters and then we were told to go away for 30 minutes. Our flight was on time so I didn't really understand why they weren't ready for us ! Health Forms and other documents were given out on the coach and once we reached the port, embarkation was very efficient. Luggage took a while to arrive, it was nearly 6 by the time we got ours and others had to wait longer. Itinerary - We had a sea day followed by Livorno, Toulon, Barcelona, Valencia, sea day, an unexpected overnight and morning in Gibraltar and then 2 full sea days home. The weather was the opposite of what I had expected - started off damp, turned windy and improved as the cruise went on. We had a bit of rocking and rolling but nothing terrible. We were able to use our balcony for lunch sailing out of Gibraltar and crossing the Bay of Biscay, not bad for November ! Cabin - We were in Q5 cabin, 4191 and loved the position. No problems with noise, it was probably one of the quietest cabins we have ever had. Everyone we spoke to with aft cabins seemed to love them although those on Deck 8 suffered some noise from the Lido Deck. We are not regular QG travellers, this was a good deal and we will be perfectly happy to go back to Britannia with an occasional splurge. The only thing which wasn't really Grills worthy was the balcony furniture - really would have appreciated something a bit more comfortable. Food - The daily menu choices were generally pretty disappointing, I only ate from it once. Often the highlights in Britannia weren't offered on our daily menu. There were always more vegetarian choices than red meat. The a la carte selection was good and I never had the same main course twice although I would happily have done so. On the nights when the a la carte wasn't offered - first, Welcome and Farewell dinner, the menu choices were much improved We asked for Veal chops one night for the following evening and I had Escargots when they were offered in Britannia not QG. We were never specifically asked if we wanted something different, the Maitre D' didn't speak to us at all after introducing himself on the first day. he made his way round some tables but not ours. The Head Waiter in our section was very attentive though. We really enjoyed the food and the service but we have had really good food in Britannia as well. Wifi - Not the fastest but bearable, even worked on the balcony. I lost 50 minutes when my logout failed and had no problem getting them refunded. Entertainment - Not a Cunard strong point but we enjoyed a few evenings in a free theatre box. Cocktail parties - all busy and the Commodore was shaking hands ! Drinks - new cocktail and beer choices were a positive move although I found the PS I Love you far too sweet, I'll stick with a Brandy Alexander. Disembarkation - very quick and the free shuttle to the station was a welcome bonus. Read Less
Sail Date November 2016
I booked with Queen Victoria mainly because I liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! The staff were very attentive and provided excellent ... Read More
I booked with Queen Victoria mainly because I liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! The staff were very attentive and provided excellent service, mainly in the Britannia Dinning Room and my cabin steward. Some staff were a bit aloof but generally ok. They were going to varnish the balcony rails on one port stop however I mentioned I had issues with solvents so they said they wouldn't do my balcony and they did stick to their word on this which was great. I booked a midship balcony as I get seasick. The room was spacious, well decorated and the bed was incredibly comfortable, I was pleasantly surprised it was very spacious and meticulously maintained. The room steward was fantastic. The food was also delicious - breakfast was pretty typical cruise fare with a great choice but from lunch on it was wonderful. Dinners in the Brittania were fabulous and I have to commend the staff there were a few people at our table with allergies and gluten issues and every day they discussed with the manager with regards to the following nights men, so their food could be cooked separately or changed to suit their medical needs. There is a great choice on the menu and the staff are always attentive and remember your likes and dislikes from the previous evening. I was seated at a table of 8 as I was travelling solo, this was great everyone at my table appeared to be solo travellers too. I ate two meals in the Verandah Restaurant and really enjoyed this experience and meal. The entertainment was really great. I went to two lectures and these were interesting and well prepared - not too long just the perfect length of time. There is something for everyone. I did a couple of tours with Cunard but I must say they are expensive for what you seem to get. I had to complain on both tours about the bus driver using the mobile phone while driving and some roads were really scary bendy. The Corfu bus driver was telling the tour guide to tell us not to go in the water at the beach stop of the tour as he didn't want to get sand in his bus...I didn't find that appropriate. I felt rushed on both tours I did. I may have not booked this tour if i realised it was such a formal dress requirement, however I have to say I did enjoy dressing up for dinner and felt not everyone was complying with this requirement. There is a sense of hard sell for the Spa products and at the shops onboard. I guess this goes on all the time, so you just ignore and move on. My embarkation and transfer was smooth and quick as was the disembarkation to the airport. In all i really enjoyed my experience with Queen Victoria, I felt a little left out at times but enjoyed the ports of call. I am sure i would travel with Cunard again should the opportunity arise. I value staying safe and well and you feel this on Cunard. Read Less
Sail Date September 2016
This was our 3rd sailing with Cunard, I was a little apprehensive as we had previously sailed on QM2.but we were not to be dissapointed .The ship was fabulous.The transfer from Rome to ship was good, embarkation was very fast , ten ... Read More
This was our 3rd sailing with Cunard, I was a little apprehensive as we had previously sailed on QM2.but we were not to be dissapointed .The ship was fabulous.The transfer from Rome to ship was good, embarkation was very fast , ten minutes from arriving at the ship.Got to our cabin 8112, the luggage was already in the stateroom.We were greeted by Nelson our steward who did a first class job of cleaning are cabin. Off to the Britannia for lunch, one again excellent food, great choice, service excellent. Britannia again for dinner, this time the upper tier, dinning at 2030.Our head waiter was Desiree and our waiter Rudolpho, along with our sommelier Maruis who had a wealth of knowledge.They are all a credit to Cunnard .We could not fault anything in the Britannia restaurant.Food was fab , great choice and outstanding first class service. All the ports we went into were fab, my favourite being Montenegro and a wonderful place called Kotor, scenery was amazing.Finally always been my dream to sail into venice but only with Cunard.Amazing experience, cant wait to do it again. Had a wonderful trip , was so sad to leave the ship.Had three lovely nights in Lake Garda, which was nice but I would have preferred three extra nights on board. If I had one critisism then its the drinks, 14 dollars for a glass of Savignon Blanc, very expensive.They really need to thing about a decent drinks package, not all inclusive, that is why we love Cunard for her elegance and class but the alcohol prices were scandalous. Had an amazing trip , cant wait to go back on her Fjords next time all made so wonderful by the amazing crew we had.Thank you Desiree, Rudolpho and Marius you are wonderful people and a credit to Cunard. Read Less
Sail Date September 2016
We chose this ship as we love sailing the QM2 and wanted to experience this ship.The Queen Victoria was a huge let down. The staff members were moody and unfriendly. They have cut corners to the point it made things uncomfortable. The ... Read More
We chose this ship as we love sailing the QM2 and wanted to experience this ship.The Queen Victoria was a huge let down. The staff members were moody and unfriendly. They have cut corners to the point it made things uncomfortable. The breakfast buffet had one counter and only the normal things...no Eggs Benedict or extras. We did go to the dinning room for breakfast one morning and the line was out the door and the food was cold and tasteless. Our verandah stateroom was tiny and the shower so small, you had to turn the water off to soap up. This was a common complaint and not just for our stateroom. We had to repeatedly ask for a restock of toiletries and when I needed another copy of the TV guide (on ONE sheet of paper) I was asked by TWO people what I had done with the one I had!!! The ceiling above our dinning table had dead bugs in it and when I said something to the front desk, I was approached AT DINNER by a man telling me I should not complain and they could not be bugs "Because they are not moving".....Seriously!!! I can only hope that is NOT the entire Cunard fleet and just that ship. I do NOT recommend a cruise on that one! On the other hand, the shore excursions were well planned and well worth the money. The bright spot was the Midship Bar with Lucia...aka Lola....we had a great time there and had a wonderful circle of friends and even tho the bar closed at midnight, it stayed open until we all left. The drinks were terribly overpriced however! The shops were boring, over priced, had no common things like t shirts and the employees acted bored or just ignored us completely! The food was also boring and the dinning room served the same old, same old....after this ship, we turned around and went on HAL's Oosterdam...TOTALLY different story! Skip the QV! Read Less
Sail Date September 2016
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked ... Read More
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked a Q3 Penthouse Queens grill suite as soon as bookings opened. Pre-cruise customer service was poor. The email query facility was withdrawn with no explanation so all enquiries had to be made to the contact centre which was woefully understaffed (on several occasion I had to wait for nearly an hour). At the time of booking, we were told that our preferred stateroom was only available to those on cruises of 14 days or more, though in a follow up call some months later we were told it had been freed up so we were able to swap. The cruise Personaliser was made available early but we did not receive an automated email advising us and the Website was regularly down so by the time we could access the Verandah restaurant was already sold out for my husband’s birthday. Travel and embarkation. We felt it would be safer and smoother to ask Cunard to arrange. Charter flights exclusive to Cunard were via Titan. Very poor experience on a par or worse than most cheap bucket and spade flights. There was no facility to pre-book seats, though at check-in we had pre-allocated seats which were good. Choice of two free sandwiches on board (same selection both ways) with tea and coffee served in plastic cups. Lots of confusion over the transfer but ended up sharing a minibus with another couple. Return journey was worse. Transfer was by coach which seemed a bit penny pinching and the check-in desks were woefully undermanned when all the coaches arrived together (took around an hour). We didn’t get the usual embarkation photos and the response when we asked about this the next day was “we were there for the first 400 people but you must have been one of the 200 who embarked after 1600”. Itinerary. To be fair we covered all the scheduled calls (Barcelona, Corsica, Monaco/Monte Carlo and Pisa) just not in the pre-arranged order to avoid a tender in Monte Carlo. Not sure why this was done so late (9 days before our embarkation). We lost one day at sea due to a lay over in Ajaccio which did not merit the extended stay; conversely so much to do in Monte Carlo but we departed in the early afternoon instead of midnight. I had to cancel and rearrange a special lunch ashore for my husband’s birthday. The itinerary change also meant that we sailed through the Straits of Bonifacio (between Corsica and Sardinia) three times instead of once. Stateroom. Q3 Penthouse stateroom pretty much as per floorplan and description. Lots of storage. A bit cramped round the wardrobe but wasted space elsewhere. Not sure it was worth the extra money compared to a Princess Suite. Both gave you access to single dining, dedicated Concierge Service and the separate Grills lounge and sun deck (the cushioned sunbeds were really comfy and staff on hand to deliver drinks and complimentary fruit skewers, ice cream etc). Dining in Queens Grill. Not sure about criteria for table allocations. There are only 4 x Q1 and 2 x Q2 cabins and so having booked one of the six x Q3 cabins over a year in advance we were (wrongly) hopeful of a window table. We did get a table for two as requested but this was probably the worst table in the restaurant as it was located between two service hatches and next to the kitchen and was so noisy that we couldn’t hear each other properly. Thankfully the Maitre D was understanding and we manged to get a new table the next day. Great food choice with a la carte menu and daily specials available on all nights except the gala evenings. Wines reasonable quality at range of prices. Quality was a bit mixed e.g. found cartilage in a crab cocktail, seabass was overcooked, some meals were over-salted. Fantastic on-board customer service from our steward, Concierge, Maitre D’ and waiters. After embarkation, our steward quickly introduced himself and sorted our pillow request and complimentary bar. He did an outstanding job in maintaining our stateroom and topping up toiletries, bar etc. After the first day we were always greeted by name in the restaurant and by our cabin steward. The Concierge was sympathetic with issues regarding our excursions and worked hard to resolve. She also arranged a complimentary theatre box and champagne for my husband’s birthday. The only negative was the attempted upsells by the Sommelier and spa. Excursions and entertainment. If booked in advance, excursions have to be paid for in advance rather than added to your on-board bill. Quoted in US dollars, but we were told we had to pay in sterling at Cunard rate of exchange which was less favourable than our credit card rate. There needs to be much better and more proactive communication between the local tour operators, Purser and Griils Concierge desk needs to be improved. Following the itinerary change, we were assured that all booked excursions would be rolled forward which was not quite the case. Two main attractions in Ajaccio (Maison Napoleon and the Imperiale Chappelle) were both closed on the revised date in port. When I pointed this out, the Purser’s desk advised I was wrong but our Concierge double-checked for us and we later received confirmation that I was right. Everyone who had booked the related excursion received a letter advising that the museum was closed but this was after the 24 hour cancellation window. Due to ‘lack of participation’, two other excursions were cancelled at less than 24 hours notice. Loved the theatre boxes which I think is unique to Cunard. For certain shows these are only available if you pay for the box service which includes canapes, champagne and chocolates) but otherwise anyone can sit in these on a first come first served basis. We enjoyed the Opera Boys (good mix of music plus comedy) but less impressed with Dance Passion. As is typical on cruises, professional photos are expensive (discounted rate of 191 dollars for five digital images). Internet charges are pretty extortionate. Overall satisfaction: Some of the above negative comments might seem a little picky but they all added up and, whilst we did enjoy the cruise overall, Cunard didn’t live up to our expectations given the hype in the brochure. We probably wouldn’t choose Cunard again. For a Queens Grill type experience for similar money, we would opt instead for one of the small luxury cruises (Seaborne/Silversea/Regent). Read Less
Sail Date September 2016
We were only on it for the last 7 days. Rome, Corsica, Livorno, Monte Carlo, Barcelona. We chose the Queen's Grill, category 6 (I say the worst house in the best neighborhood). Our cabin was at the back of the ship. A place that I ... Read More
We were only on it for the last 7 days. Rome, Corsica, Livorno, Monte Carlo, Barcelona. We chose the Queen's Grill, category 6 (I say the worst house in the best neighborhood). Our cabin was at the back of the ship. A place that I love. We can watch the sea turn aqua and foamy as we leave. The deck was tremendous. It was bigger than my wife's first cabin when she sailed so many years ago. The cabin was spacious and the closet space was unbelievable. From the time we embarked through disembarkation it was, though not perfect, pretty darn close. We had a couple of problems.First, I found the bed too hard. We told the stateroom attendant and they put a mattress top on and that was perfect. Second, the shower/bath tub combo. The shower head was too low for me, I am 6'2". We said something and they installed a hand held shower head, but they did not have the piece to hold it in place. So that would not work, so we had them change it back. All of this was done immediately. The only food problem we had was the Verandah Room. As we were in Queen's Grill, we actually were at the best restaurant on the ship. But as our travel agent paid for the dining experience we thought we would give it a shot. The waiter failed to get the order correct, so that was the only problem. The matre d saw this and was mortified. Many apologies and eventually she did not charge us for the meal. We had High Tea in the Queen's Room, again being novices to Cunard we did't know that the Queen's Grill was actually the best of the best, but if we didn't know about the Queen's Grill we would have thought the Tea in the Queen's Room was grand. When we have gone to Broadway Plays, we always wanted to sit in one of those side balcony booths. Well they have them on the ship and we went for it. $63.50 more, but worth it. They give you chocolate treats and a split of very good champagne. Feeling like the elite. Excursions. Well here they did not blow us away. Cinque Terre is a place my wife absolutely wanted to see. We did. But the excursion wasted so much time on ferries that it was hard to actually see much of the 3 out of 5 towns. Barcelona's tour was also too short. We had time so see the outside of the famous church, but not enough to go in. We could have gone back on our own, but we choose not to. We wish that could have been added. That excursion was called "Highlights of Barcelona". It really was just the highlights. We would definitely go again. Not just on this ship, but the same cruise. We already booked a transatlantic cruise based upon the experience. Something I never thought we would do. Why would I spend 6 days on a ship? Let me tell you, the Queen's Grill option makes it worthwhile. Read Less
Sail Date September 2016
Late summer holiday with family at a time and price suitable for all of us. We have sailed with Cunard 8 times and this was the best so far...excellent ports of call, food, entertainment, stateroom cleanliness and service. On board ... Read More
Late summer holiday with family at a time and price suitable for all of us. We have sailed with Cunard 8 times and this was the best so far...excellent ports of call, food, entertainment, stateroom cleanliness and service. On board the highlights were the excellent musical entertainment with harpist, strong quartet, pianists and the Queens Room orchestra. We love to dance and were delighted that in the first week Eugene and Darya from the Ukraine were on board to teach Jive and Cha Cha, while in the second week, Wilfred and Ilona from Gernany dazzled with their Viennese Waltz. In the middle of their show dance, Ilona lost one of her shoes, but carried on dancing as though nothing had happened...what professionals! The highlights of the ports were: - Rome, where we hired a private taxi from smartcruisetours.com, with our patient and knowledgeable driver Christian taking us to Circus Maximus then onto a great view of Palatine Hill, a visit to the Colosseum and Roman Forum, then onto Piazza di Spagna, after that the Trevi Fountane, followed by a visit to the Pantheon and Piazza Navona before returning to Civitavecchia. - Monte Carlo with a two hour bus tour of all the sights - Kotor in Montenegro, which was outstanding with a beautiful bay, stunning architecture, cheeky cats and lovely restaurants. - Barcelona and Venice which need no description - always new sights in little side streets and shops to discover. All helped by clear blue skies and a cool breeze for walking around and on deck sunbathing. We also saved money by not buying any of the overpriced tours, spa treatments or wines, purchasing the soft drinks package and bringing on our own wine for consumption on our joined balconies. Read Less
Sail Date September 2016
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming ... Read More
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming staff, varied and exciting entertainment, fine dining and quality liner service and standards meant that we anticipated Cunard to meet our previous experiences and more. Unfortunately, how wrong we were! The experience from the moment we arrived in Rome has left us disillusioned and extremely disappointed with Cunard. We are both professionals with high pressure careers and business in the UK. The cruise for us was our main holiday of the year. Cunard did not meet our expectations:. - 13th August, arrival at Rome airport and embarkation. The Cunard representative service in Rome airport was a complete nightmare. We waited for our luggage at the carousel (some of which had fallen off onto the wrong side and was inaccessible for 20 minutes). The Cunard meeting points were across the entrances and exits to the airport. We were moved from one point to another several times, continually being asked to wait in access routes which blocked other passengers and made waiting difficult. We were finally walked some distance to a coach waiting outside the terminal. The walk was along traffic routes and not appropriate. Once on board the coach another representative began talking about the next phase of the journey to the ship. It was quite some time before any water was distributed to very dehydrated passengers. Finally we arrived at the ship embarkation point. This was not at all a welcoming or pleasant experience. We stressed at this stage that our accounts were to be kept separate and we each registered a credit card however it became apparent later on that all charges had been registered under one card but in the name of the other! On arrival at the cabin we were in need of a drink of water after another long journey. It was disappointing to find that this basic requirement was chargeable at $19.95 for 6 bottles, plus a service charge! This service charge requires some explanation. We have to open and pour our own water from the bottles and fail to see how Cunard can justify a service charge here? My friend's luggage did not arrive at the cabin until late evening which meant no change of clothes or personal toiletries to prepare and change for dinner that evening. 17th August - Captain's cocktail party This event is a well known tradition on any cruise liner. We spent some time dressing and preparing for the evening. We arrived at the Queens Room and lined up to have our photo taken with the..........eh? Captain? No, a female manager was waiting for us to pose for a photo with her!? We were rather mystified until it was explained a little later that the Captain was busy? Surely someone is aware that the Captain might be busy navigating the ship through this apparently tricky stretch of water, the Messina strait, and arrange his schedule so that the Captain's cocktail party is at a time when he might be available? During the evening we decided to purchase cocktails in the Chart Room bar. We went to the bar but were asked to sit and someone would serve us. Eventually a young waiter came to take our order which was prepared by an older bar assistant. As this had taken some time we picked up our drinks as it was our scheduled dinner time. As we left the older bar assistant was overheard to say 'Can you believe it? They buy their drinks here and then walk out with them'. Could we perhaps suggest that passengers are free to drink their cocktails in any place they wish and possibly the bar assistant might like to keep his thoughts quietly to himself. 18th August - evening customer service We attended the customer service desk to ask if there was anywhere in Venice where it might be possible to attend salsa dancing in Venice. We appreciate that the young lady may not know the answer but 'I have no idea. The ship's WiFi is too slow for me to look. I suggest you Google it in an Internet café when you go ashore.' is not quite the unhelpful response we were hoping for! The Best of Slovenia excursion The coach journey took 2 hours to arrive at Lake Bled. There were no traffic delays on the roads, particularly as the locals were on holiday and out of the area. We arrived at Lake Bled on time. This was a beautiful area and very promising with the possibility of a walk around the lake, a visit to the castle on the island and a chance to explore the local scenery and obtain refreshments. . On arrival we were advised that we had one hour before we had to return to the coach. We walked down to a coffee shop for much needed refreshments. The walk was 10 minutes, it took 40 minutes to have coffee by which time we had to return to the coach. There was no time to explore the area. There was then a drive to the city with an hour walking tour which again left only one hour for a toilet stop, to obtain lunch and free time. There was then a 2 hour return drive. The tour guide was very poor, providing information on such things as apartment prices and mode of transport to work; nothing of historical or local interest to a holiday maker. The cost of the excursion at $89 was very high for what was in essence a 4 hour coach journey. No meals or refreshments were included. A separate complaint was made about this and a 20% refund allowed however $71.20 is still far too expensive for a coach trip! 20th August - customer service and excursions desk We attended the customer service desk in the morning to request an interim statement. We were given one account in the name of one person but with the other person's card details. We were upset to receive this as we had produced separate cards and requested separate accounts on embarkation. I was asked to return with my card so it could be corrected. I collected my card from the cabin and returned only for my friend to be asked to provide her card to enable the accounts to be unlinked. In the afternoon we checked through the accounts thoroughly. I had been charged for a monastery visit in error. On checking the ticket it appeared the incorrect ticket had been provided as a beach break had been ordered. We visited the excursions desk to query this and to arrange another excursion. Elliott was at the excursion desk. We had made our initial excursion booking on board with him also. We explained the error and he asked who we booked it with. We explained he had dealt with our booking. He corrected the excursion. We then asked for a booking form each to make a new booking. Elliott said to sign one form. We politely asked for one each. He said 'I'm doing it, I'm doing it now, just sign one form'. We repeated the request and were trying to explain that our accounts had already been mixed up once but he refused and was so rude we left. We were extremely upset at the attitude and went across to customer service for assistance. We registered our various concerns regarding the attitude of staff, service and entertainment and service on board. Theresa, Customer Services, agreed to meet with us. We explained our disappointment. Theresa offered us a meal in the Verandah restaurant as a goodwill gesture and asked us to let us know when we would like to take it. We discussed the matter and responded to say that this was not acceptable and did not recompense for the very disappointing standard of cruise and that we would be making a formal complaint on return to the UK. We did not wish to waste any more of our holiday time on complaints and meetings. After that time, our experience on board continued to be a constant source of disappointment; - General entertainment on board was very poor and extremely badly managed. There were a couple of occasions which were good with the Blue jays and the balls where all the passengers had made lots of effort however Cunard do not appear to have made extra input to these evenings except for recording film of the event on two occasions (for which we have not given consent.). We spent several evenings walking around the ship looking for alternative, exciting entertainment. During these walks, generally speaking the bars were all empty. As business people at management level, we would be extremely concerned if we were managing to see the ship to see this. The Queens Room entertainment caters only for those with ballroom dancing skills. As salsa dancers, we have endeavoured to learn with the very grateful assistance of the taxi dancers. Some evenings in the Queens Room were billed with alternative events eg Jazz music, only for us to discover that it is exactly the same format and music as the other evenings. Hemisphere entertainment is provided by either the resident band or the DJ. The band are very good however with exactly the same set of music every night in Hemisphere it quickly became very frustrating and disappointing. We were very pleased to subsequently see that a deck BBQ and party was planned. Unfortunately, this was scheduled to coincide with our early dining time. We attended after dinner. This was a curiously interesting event; we could not get a drink without attending the bar despite the number of waiters on deck being more than we had ever seen, the dancers were mostly staff and there were many senior staff on deck. The band were playing yet again the same set of music. We stayed for a while to finish our drink only to realise that the furniture was being cleared away around us! An indication of time to leave ?! The poor service, entertainment and bad attitude of staff continued further; 22nd August - Dubrovnik We caught the transfer bus. At disembarkation there was no indication of where to go. We asked where to go and were bluntly greeted by simply 'over there'. On finding the bus we realised that we were being charged $7 per person each way for the journey. This should have been notified in advance not merely added to the newsletter. Reembarkation to the ship was greeted with another rude awakening, more in line with airport customs. A simple 'welcome aboard' would be appreciated, or perhaps passengers are more of an inconvenience than a welcome? This was certainly the feeling portrayed. Back on deck we thought we would make the most of some time on deck only to find that we had to acquire and move our own sunbeds, watched by staff! A drink was then much needed for which we had to attend the bar, despite being surveyed by several waiters and waiting for 3 hours......we trust you will be removing the automatic service charges as we were providing our own service? 24th August - on deck We decided to take advantage of some relaxation time. On deck from 8.30am to 12noon without any offer of service from a waiter. We are at a loss to understand how this provides a good service or makes any business sense? In order to try and make the most of our time on board we thoroughly read the daily newsletter detailing entertainment and activities. We fail to see how unhosted events eg social needlework and knitting, quoits and golf (activities that can be undertaken individually at any time), meet entertainment standards of a world cruise liner in the 21st century. While this may have been appropriate during the time of the original Cunard liner we feel it really does not meet current day entertainment. Equally, it is not possible to change events merely by changing the title; music billed as Jazz or World music should be just that not a repeat of the usual mundane set. And knee and joint pain clinics? Are these really appropriate activities for a worldwide cruise liner? We would add to this that the only reason we remained on board was thanks to our cabin steward, Sheena, who provided an excellent outstanding service and a space of sanctuary on the ship. Our thanks also to the team who manage the restaurants, also excellent......perhaps they could provide useful assistance to management in other areas of the ship. The last evening of the cruise. I tried to use the Internet on my account. I had saved this for the evening and early the following to make much needed contacts for the journey on arrival home, only to find after several attempts to log on that the service was being disconnected at midnight, despite time remaining!, 27th August - Disembarkation and return jouney Our transfer bus arrived at Athens airport, we were advised on route that a Cunard representative would be at the airport to help us after we had collected our luggage. Unfortunately, this was not the case and we had to find our own way to the check in desk only to find that we had been dropped off too early and had an hour and half wait in a queue before we could check in. Overall our impression of Cunard is one of great disappointment. Our much anticipated luxury cruise has not met our expectations of the standard from an organisation such as Cunard. We registered our formal complaint and are still awaiting compensation for a very spoilt summer break. We would not recommend Cunard to friends and family Read Less
Sail Date August 2016
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