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Sail Date: October 2018
We have sailed with Silversea before and really loved it. This cruise was no different. Great Accommodations, Great Excursions, Awesome Crew and we love the fact that it's all inclusive.The captain and crew kept us up to date on all ... Read More
We have sailed with Silversea before and really loved it. This cruise was no different. Great Accommodations, Great Excursions, Awesome Crew and we love the fact that it's all inclusive.The captain and crew kept us up to date on all activities, embarking and disembarking procedures as well as up to date news regarding the cruise. The food was very good and the selections were great! The facilities on this cruise whether they were dining, exercising, using the library or anything else were always in clean, working order. The Reception Crew and Concierge Crew were always very helpful and informative and willing to go out of their way to accommodate your needs and requests. The excursions offered through Silversea were plentiful and covered everyone's wishes. We actually spent our Honeymoon on the Silver Whisper in 2005 on a Caribbean Cruise and even though I didn't think it could be done I think Silversea did make some slight adjustments and improvements. It was just a delightful cruise and vacation. Read Less
8 Helpful Votes
Sail Date: September 2018
This particular cruise was an absolute failure in terms of delivering on any of the marketing made on their website or in their expensive shiny brochures and I do not think I will ever sail on Silversea again. Where to start? First of ... Read More
This particular cruise was an absolute failure in terms of delivering on any of the marketing made on their website or in their expensive shiny brochures and I do not think I will ever sail on Silversea again. Where to start? First of all, we are well experienced as cruisers, and as travelers, have refined palates and are all lovers of fine wines...so we did have a standard of expectations here, mostly as set by Silversea themselves on the website, in their brochures etc. We really did have the expectation that this would be a really high end cruise with superb food, wine and service. First of all our "personalized Butler service". Our butler showed up in the suite to say hello (our wonderful service attendant was there however with his excellent smile and unfailing good nature) at least 2 hours after boarding. Informed us he had 15, yes, 15 cabins to service so was busy. Yep, busy. Over 9-10 days he delivered breakfast twice...the second time it arrived stone cold with one rock hard cardboard waffle and cold congealed eggs..and he served it to us! There was no time to get a replacement (needed to join a tour in port) but it was obvious that our order had sat around for a long time before it was picked up. There was a nice soap selection presentation and one evening a small anniversary cake delivered with balloons to our suite, something all cruises do, which was nice. Our so called luxury mattress was just terrible to sleep on , so uncomfortable and on the day of the LAST NIGHT they informed us they were changing all the mattresses on our deck. We were NOT impressed with their ill timed announcement...they really should have saved the mattress switch for disembarkation day...because we got off this "premium" luxury cruise KNOWING that we slept badly on a mattress in need of change out. Oh, except for one night..thanks. The suite was very nice, lots of room in the bathroom, great walk in clothes storage, lovely living room space and very nice quality towels, robe etc. Slippers we referred to as our surfboards, rather giant sized for sure. We were very pleased with the space of the suite. I think our biggest let down was food quality and inconsistency. SO inconsistent. The sole exception to this was the morning walk through buffet, which was fresh, delicious and beautifully varied. The waiters took made to order egg orders. Desserts across all venues on the entire cruise were sub par to say the least (and just name ONE cruise line where gorgeous desserts aren't a feature. This ship offered mostly some form of a ganache pudding like filling served in some dessert form or another, or you could have creme brulee or cheesecake, hardly culinary dessert artistry. The four of us tried the ice creams and gelatos on two occasions, the ice creams had so little flavor and were more ice milk like as opposed to rich and creamy...we even mentioned our dismay over the desserts and ice creams to the Exec Chef one evening when he wandered by the Table. He informed us in a scolding tone that "they were all made from scratch fresh daily" well so much for that! Tasteless ice milk made fresh daily! I felt better right away! We found that the service stations were crazy noisy with drawers slammed, trays filled with dishes rattling etc. One night we asked for a "quiet table" and yes.....they sat us two tables from the KITCHEN DOOR...you know the one, the door that dozens of waiters run in and out of ALL NIGHT LONG. The Maitre D in the dining room was a grumpy fellow and not at interested in where you, the guest, might wish to sit...he had a plan and you got a growl from him if you asked for a table near a window, or away from the service stations etc. One morning we actually asked to have a waiter replaced he was just that bad. The steaks onboard were just delicious...we quickly learned that while the cook it yourself hot rock venue seems like something fun....it also comes with a fair amount of grease spattering everywhere. They do give you a large bib....but the grease is all over the table, on your sleeves, in your hair and all around you. The next time we had it grilled for us and brought over....MUCH better. On so many occassions we took lunch or ate lunch around the pool and found the service lackluster, and very inattentive..I am just not sure what was wrong here...but there were lots of staff standing around the service station or milling around the bar while plates piled up, glasses went empty and no one re-visited the tables to check. For some reason the bar staff at the pool had zero idea how to make a drink...really. They were all like first day bartenders who never made a drink in their lives. We sent back drink after drink which tasted NOTHING like what was described. Thank goodness for the lovely server, Magda who would personally take them back to the bar, and then re-make then herself for us...always perfect. How tough should that have been? This premium luxury cruise at day three started to feel like a cut rate cruise line. I know there are a lot of readers interested in the included wine service. Hope you all like Chilean wine. I asked every single occasions if there was a South African, or New Zealand or Australian wine available and always was told no...UNTIL the last two nights...lo and behold...some lovely wines from those very places magically appeared. In the meantime I racked up a few dollars buying decent wines to drink.... We did have a lovely meal in the La Dame room venue. We also asked , twice, for the sommalier to come to the table as were were wanting to purchase a very decent bottle or two of wine . The sommalier did not come although we saw him in the wine cabinets frequently, the young lady that was sent and we were told she was a sommalier, READ us the notes from the back of the two bottles we were interested in. GEE, thanks! We She also failed to decant our expensive bottle and did not replace our wine glasses when the second bottle was opened..OMG. We just gave up looking for a semblance of excellence at that point. The service however in La Dame was excellent and skilled... Of note, there was an absolutely excellent vocal band performing live in the dance lounge nightly, well worth a late nightcap and easy listen to. One evening (Portofino) we returned to find a note in our suite saying the La Terraza dining venue was CLOSED due to a "private event" . The 30-40 yr old folks on that private event dressed to the max in chic finery were on the shore to ship tender with us, so we thought something might be up. My point is this...Silversea actually CLOSED one of its very few dining venues to their PAYING GUESTS. During the evening. Some folks mused that perhaps it was a "charity" thing for Silversea...but if it was a fund raiser, then Silversea also had some very deep pocketed PAYING guests on board. just a chic private dinner party with a group from Portofino ...closed to paying guests. WOW...that IS really arrogant. At a minimum they should have closed a lunch venue off during the day when most of the paying passengers were ashore. Again...who cared? We booked three shore excusions with Silversea. We also loved the amount of time we had in port on this itinerary. First one, we were told to get on and off the bus three times, switch buses, then told to go back to the original bus...the on board "lecturer" and his wife royally buggering it up and not a Silversea staffer in site. ACK. Second one...we visited a rest/drink stop at a scenic mountain top location which was CLOSED because the local guide did not call ahead first and that particular guide felt very strongly indeed that there should never be a moment of silence on the mic over the four hours. Not a moment. Everything you never wanted to know about her entire family, and the curious mating habits of black pigs...over and over...Good one Silversea. We had a good time because we always have a good time. 99% of our fellow passengers were terrific interesting folks. The ports were mostly lovely, well once you go out of Marseille and Livorno, with enough time to really do something unhurried and wonderful in the locale, we took full advantage of that. Only once did we receive a wet hand towel upon re boarding from shore...that is SUCH a little thing but so noticeably missing on a consistent basis here. For all the reasons i have written about above....and the fact that prior to this cruise it was announced that Silversea had been sold to Royal Caribbean Cruise Line..I can only conclude that this expensive particular cruise failed to deliver on far too many cruise line basics let alone those associated with a self called "luxury" cruise. I really cannot recommend Silversea and that, is a real shame. Read Less
3 Helpful Votes
Sail Date: September 2018
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide ... Read More
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide tells people best way to get to the beach area is this train.So everybody goes not knowing that you could walk.Now the guide is on the train and if you don’t go you will not know where to walk.This should have been included .Tour was overpriced as well. All tours were overpriced.Some you could not understand the guide.Entertainment was awful.Beds are not American queen size.They are not 60 inches wide.10 nights of limited sleep.Regent seems to have fit king beds in there stateroomThey just remodeled this ship .Why not put in king size beds.Beer that was in the refrige was stale.Best beer was from the tap Read Less
2 Helpful Votes
Sail Date: September 2018
I chose SiverSea for it's excellence in service, fine dining, low passenger ratio and ship interior. I received impeccable service, a beautiful ship , and outstanding destinations. For $25,000, I did not receive the quality of food, ... Read More
I chose SiverSea for it's excellence in service, fine dining, low passenger ratio and ship interior. I received impeccable service, a beautiful ship , and outstanding destinations. For $25,000, I did not receive the quality of food, as promised, the wifi as promised, the spa as promised or the fitness facilities as promised, not to mention the entertainment. Wifi was non existent. Do not plan on using your computer or cell phone. The food was quite mundane and frankly boring. The buffets were the same everyday. The restaurants were okay. Two charged an extra $120 surcharge. We only went to one, which was Kaseiki. It was teppanyaki and boring. No sushi. The other restaurants had the same menu every night, La Terraza and Alantide. The best part about the food was the service. As for our private butler, that was ridiculous. She was very nice, but nothing more than your typical housekeeping staff. The spa was 3 rooms and charged extra for certain oils and to use the spa. They also asked for a gratuity, when it was already included and really pushed their products and their services. The fitness center was very small. it had limited machines and weights. The average age was 60-90 years of age. The entertainment was the same annoying jazz singer every night, a guitarist and a low budget combo, once in a while. Speaking with many other passengers on board, they said Regent was the best cruise line they had been on. The room was lovely, as was the décor of the ship. It was very clean. I would not cruise on Silver Sea again. Read Less
Sail Date: September 2018
This was our 4th cruise on Silversea and we were very excited it was on the new Silver Muse. She is a beautiful well laid out ship. You can tell everything was well thought through. I loved her decor. I have read many reviews on this ... Read More
This was our 4th cruise on Silversea and we were very excited it was on the new Silver Muse. She is a beautiful well laid out ship. You can tell everything was well thought through. I loved her decor. I have read many reviews on this topic and I found it to be chic, simple and classy. The Muse's decor may be a touch more contemporary than the traditional decor found on other Silversea ships and this is exactly what I loved about it. I find the overkill of artwork and bright random splashes of color to be a little too much and you will not find that on this beautiful ship. Embarkation and disembarkation as always, were a breeze. After we arrived at the port, we were on the ship in about 10 minutes and the same on departure, we had our luggage and out for our transportation in about 10 minutes. Our experience in all of the restaurants were fantastic. We dined at LaTerrazza, Atlantide, The Grill, Silver Note and Spaccanapoli. It's a tough call between LaTerrazza and Atlantide, but I think Atlantide may have been our favorite. The food was excellent in both restaurants and the staff everywhere was phenomenal but we always had such a laugh and good time with Jordan and Mr. Kim in Atlantide. They were exceptional as well as Jenni who quickly learned our favorite red wine and would show up out of nowhere with a bottle at every restaurant we dined at. How did she always know where we were?! :). There were 6 of us and although we had reservations many of the evenings, walking in and getting an immediate table at Atlantide was never a problem. The pizza at Spaccanapoli was fantastic. We ate there most days for lunch and even for dinner one evening too. Gerson always took amazing care of us as did all the staff on both outdoor decks. I'm hoping they will add this pizza restaurant to some of the other ships. The Grill is always great and uniquely different cooking on the hot rocks outside under the stars. Silver Note was good but the least favorite. Really enjoyed the atmosphere, piano and singer but the service ran quite slow both nights we dined there. The food was very good but did not blow us away like some of the other meals we had on board. All in all the food was fantastic. I had heard complaints that the menus in the restaurants do not change however with so many restaurants to try and only 10 days to try them in, we never had any problems having different options everywhere we went. Also can't forget about the Arts Cafe which is perfect for a good cup of coffee any time of day. For the first time on any of my Silversea sailings, we visited the casino and on multiple nights. Although it is small, it was a lot of fun. We are not really big gamblers so we stuck to the roulette table with a few drinks, friends and laughs. The staff in the casino was also great. Our Silver suite was perfect! Absolutely loved this suite and can't recommend it enough. I have covered more on that in my cabin review. Fortunately we did not need it as much on this trip but WiFi was quite spotty when in all ports. We had no problem however during sea days and it was quite fast. The fitness center was great. It's not huge but efficient with quality new machines and equipment. There was never a wait for some kind of cardio machine. The treadmills were the first to fill up but there was always something available to get a little workout in be it an elliptical or bike. It is a rear facing fitness center with large windows which makes for a great view but while at sea it can be a little bizarre running on the treadmill. I would only have two complaints. One complaint would be with our butler. We are not demanding by any means but if we needed anything from bar-restocking to towels and soaps, we could not reach him most of the time and this is during his "on" hours. We went days without seeing him which is fine but not what we have gotten used to on our other Silversea cruises. Although it was disappointing, it is a minor thing compared to the rest of the service ship wide. Secondly, the pool chairs/space for sea days is a bit limited for the amount of passengers. On both of our sea days it was very frustrating watching people secure chairs on the upper deck AND on the lower deck at the same time. They would spend a few hours on one set of chairs and then leave a shirt and or book behind and then go to their other chairs right by the pool and swim and sun there for a few hours. There were multiple couples doing this and therefore many people never had a chance to lay in the sun. We also saw several double loungers sit for the entire day empty with a misc. piece of clothing or a hat to "hold" it. We would be in nearby chairs and literally never saw anyone occupy these double loungers for the entire 6+ hours we were there. The staff really should try to find a way to monitor the chairs and remove items after a certain amount of time even if it's an hour...two hours...something. We were fortunate enough to get chairs for both of our sea days but many were not, what a shame. There is also a large beautiful deck area above the observation lounge on deck 11. It's not exactly easy to find but it's there and really nice. On sea days it would make a beautiful area to lay in the sun if the staff would put lounge chairs up there. Our itinerary was fantastic and I only wish we had more stops in Croatia. What a fantastic experience Dubrovnik was...just wow! The walls are amazing, pictures do not do it justice. Sorrento was perfect with two days there. We still couldn't fit it all in but we gave it a good effort. The Almalfi coast drive takes your breath away and seeing Capri by a small private boat was stunning. Palermo was not what I expected. A bit crowded and dirty in the city but at least it had great high end shopping (Louis Vuitton, Prada, Gucci, etc.). Taormina as always is such a charming town and perfect for the amphitheater, a stroll, wine and great little shops. Olbia was a gorgeous surprise but you've got to get a good distance from the port. Kayking was breathtaking and a vineyard visit completed an amazing day. Venice was nice but so much larger and crowded than expected. The islands of Murano and Burano are quaint and charming and more of what I was expecting most of Venice to be like. The entire experience was phenomenal. I loved the itinerary and loved the ship and now have a new favorite with the Muse. We'll be back! Read Less
5 Helpful Votes
Sail Date: August 2018
I'm a 46 year old with a working wife and we do pretty well for ourselves. We live in an upscale suburb in the US and are members of a country club. I'm telling you this so, you have a frame of reference for the person writing ... Read More
I'm a 46 year old with a working wife and we do pretty well for ourselves. We live in an upscale suburb in the US and are members of a country club. I'm telling you this so, you have a frame of reference for the person writing this review. i.e. I know good stuff when I see it. I don't consider the Cheesecake Factory a five star dinning experience. Not that there's anything wrong with the CF. I would never take a cruise with thousands of people on board. I sailed on a smaller cruise line made up of sailing ships; you know the one. It had 180 guests on board with a Rome to Nice itinerary. It was a first class cruise and I loved it and knew I would do it again. I was a little skeptical that 600 guest aboard the Silver Muse was too many. It was not. We had a total Five Star experience from the second we landed in Rome to the second we checked bags to fly home from Venice. There were Silversea reps every step of the way. It was a completely mindless and effortless vacation. The cabin was gorgeous and spacious with a private balcony, sitting area, walk-in closet, and large bath with shower and bathtub. Our butler, Catalino, greeted us right away and was there for us all week. We told him we liked bourbon and prosecco and boom, a bottle of Maker's Mark and Prosecco were in our cabin after lunch. The ice bucket was never empty and we were always asked if there was anything he could do for us. The ship was beautiful and spotless. The staff was very friendly and attentive. The restaurants were all very good to excellent. Shore excursions were all first class with guides every step of the way. The age demographic on board was wide spread. This was not a senior citizen cruise. There weren't a ton of young children either and the few onboard were very well behaved. We met great people from all over the world and were surprised by how social everyone was. The only problem with that is, we stayed up too late every night. Many people we met were skeptical about taking a cruise and agreed with me that they would never get on a floating mall with buffets and thousands of passengers. It was unanimous among the people we met that they would all do a Silversea cruise again. So, you think you're not a cruiser? Give this one a shot and be more than pleasantly surprised. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose this cruise because of our long history with Silversea. Our last cruise on The Wind showed us a very aging ship and amenities that worried us about Silversea's commitment to excellence. The Muse was a wonderful experience ... Read More
We chose this cruise because of our long history with Silversea. Our last cruise on The Wind showed us a very aging ship and amenities that worried us about Silversea's commitment to excellence. The Muse was a wonderful experience although the lack of intimacy of the smaller ships could be felt. Looking to our future cruise selections, we may need to look at competitive lines to maintain the small ship experience. We appreciated the additional restaurant selection and the food quality was improved. The casino was very small but appeared to meet the needs of the ship. As mentioned, more should be done to help passengers with limited mobility to explore ports of call and there should be a selection of "no cost" excursions to help explore the ports without additional fees. These can add up quickly and bring the cost of the cruise into non-competitive range. We were offered an upgrade to a Silver Suite which did cost us 2000.00 but we felt this was well worth the price. We did not received any ship board which in talking with other passengers, was unusual especially the British guests who seem to fare much better than we did. Most of the entertainment was scheduled for 10pm.. way too late when morning excursions start between 8 and 9. Earlier shows allow you to enjoy the entertainment then to dinner and then off to bed. Read Less
1 Helpful Vote
Sail Date: June 2018
We heard that Silversea was a top notch ship and it definitely met our expectations. We have taken other cruise lines in the past and felt that we were 'nickel and dimed' and this was not the case with Silversea. We chose an ... Read More
We heard that Silversea was a top notch ship and it definitely met our expectations. We have taken other cruise lines in the past and felt that we were 'nickel and dimed' and this was not the case with Silversea. We chose an itinerary that went from Rome to Barcelona and was port intensive because we like to cover the most territory we can while on a cruise. The stateroom is well laid out with a walk in closet and plenty of storage. Dining venues were all fantastic and we never had a problem getting a reservation. Navigating the ship was extremely easy as there was always someone around to ask directions. Embarkation and port visits were extremely smooth and we never had to wait in a line with only 600 passengers on the ship. The ship sponsored shore excursions were wonderful and a good value for the price, and the shore orientation seminars were excellent. Read Less
8 Helpful Votes
Sail Date: June 2018
We had a Silver Suite - spacious, clean and reasonably comfortable. Our butler (Ronaldo) was superb. And the Voices of Silversea (singers) were exceptional. BUT this is not 6* luxury cruising, and they have clearly taken a corporate ... Read More
We had a Silver Suite - spacious, clean and reasonably comfortable. Our butler (Ronaldo) was superb. And the Voices of Silversea (singers) were exceptional. BUT this is not 6* luxury cruising, and they have clearly taken a corporate decision to cut costs wherever they can. For example: (i) the house champagne was Ok (Heidseck Monopole Blue top) but the house wines were cheap and nasty. (ii) food portions at dinner were small and tasteless (for example, a 6oz fillet of beef and minuscule starter portions). (iii) For the buffet lunch in the Terazza restaurant there was a huge choice, but nothing tasted of anything. Everything cooked was overcooked. And the puddings were seriously unappetising. (iv) Tasteless cheeses. Tasteless fruit. Tasteless salad ingredients. (v) Tasteless squares of cheap chocolate left on bed at night. (vi) No truffles or decent quality chocolates with coffee after dinner. (vii) Inedible croissant and pain-au-chocolate at breakfast; must have been frozen, but still not sure how they managed to serve something quite so disgusting. (viii) No individual jams etc on the table at breakfast...just a very limited choice in bulk containers on the buffet, again of poor quality. (ix) They offer a pillow menu in the rooms with a choice of 6 pillows. But none of them are of a decent quality (ie: 100% duck/goose down). (x) Duvets were also poor quality. As were the towels in the cabin (pool towels were better). (xi) Dinner service was painfully slow. Typically 3+ hours for 3 courses. (xii) Boring, unimaginative and poor quality canapes. I have had far better food on a club med holiday. Will never travel with Silverseas again. Read Less
8 Helpful Votes
Sail Date: June 2018
This was supposed to be an “Ultra Luxury cruise with a sophiticated ambience with like minded travellers”. Instead Silversea sold two group bookings so that out of a maximum capacity when full of 380 passengers over 270 were group ... Read More
This was supposed to be an “Ultra Luxury cruise with a sophiticated ambience with like minded travellers”. Instead Silversea sold two group bookings so that out of a maximum capacity when full of 380 passengers over 270 were group bookings. The larger group was over 220. If this wasn’t bad enough, the group were low earning commission agents who were a part of a multi-level network marketing group, the average earning’s being reported in the press as being less than £10 weekly. Not wanting to seem like snob, but clearly not really suitable demographics for mingling with Silversea’s normal Venetian Society clientelle. It’s a wonderful thing for them that they had the opportunity of experiencing a once in a lifetime cruise line that they will probably never otherwise afford or experience. But a free cruise for them with being offered unlimited free alcohol on demand 24/7 was predictably not going to wrok out well for Silversea’s normal remaining customers. The passengers, drank and drank and drank. They fell off of their bar stools and needed carrying back to their suites by Silversea security people. Many could barely stand. Few could walk around the ship,without a glass in their hand. They poured champagne over their balcony railings into the sea and slid down stair bannisters. There was nowhere to escape from them and Silversea did nothing to minimise the upset this caused other passengers. In fact the reverse. They carved out bigger tables in the main dining room and resetved them for the crowd leaving a few tables for the rest of us “ordinary” passengers. They took over the whole of the ship as one huge 24 hour party venue. “Club Tropicana where the drinks are free”. Our wider experience of the ship and ameneties were somewhat curtailed because we spent much longer in the suite than we had planned to. The staff on the whole coped as best they could. But the combination of the overhwelming number of the group booking combined with inexperience neant that the cre were overwhelmed and sometimes they thought we were a part of the large group simply because we were Brits. My wife was once told "You English can certainly put it away" by a barman when she wanted two colas. We didn't bother with any of the orgnaised tours so cannot rate them. Some of them thought it would be fun to shine laser light torches into the eyes of the waiters and other passengers. The group took over all the bars and there was no quiet corner anywhere on the ship. Silversea should have sold them a charter, but instead sold them a group booking but decided not to inform the very small minority of customers who booked the few remaining suites ignorant of the larger group bookings. We spent the whole,of,our cruise stuck in our suite without decent entertainment. The food was poor and we resorted for five nightsnout of seven cooking our own steak in the Hot Rocks. Customers who complained whilst,on board were soothed and told that Silversea fully understood what a serious mistake they had made. They refused to deal with complaints whilst on board but reassured passengers that their complaints would be dealt with on an individual basis when they returned and would be dealt with, with contrition, an acceptance of the terrible error and generous compensation. Of course this was simply to fob us off. Lot’s of promises made including that the MD of the US company, Mark Conroy would try and sort it out and “revert” back to us. Didn’t happen. Wasted a lot of time writing our experience so we could be treated “on an individual basis” only to find that they had no intention of dealing with us at all. We were offered zero compensation. We had by now cancelled a future expensive cruise on the basis that we felt we couldn’t gamble on a repeat experience and Silversea refused any compensation just a 20% discount of the old cruise price on a future cruise. Only an idiot makes the same mistake twice hoping for a different outcome. Silversea have a sales force targetted with selling group bookings. They have expressed no regret at placing this large group on our cruise and having made all the promises whilst on board have washed their hands of the issue. We now have topursue them though court action. We could have accepted a genuine apology with a reasonable offer of compensation, but instead, once we returned we have been treated with contempt. Read Less
4 Helpful Votes
Sail Date: June 2018
I was on the booze cruise that seem to be some elses’s party. I have had in the past wonderful relaxing trips on Silverseas. After a couple of tough years I was looking forward returning to Silverseas and a relaxing seven days and ... Read More
I was on the booze cruise that seem to be some elses’s party. I have had in the past wonderful relaxing trips on Silverseas. After a couple of tough years I was looking forward returning to Silverseas and a relaxing seven days and being spoilt. As soon as I boarded Whisper I went as usual for a relaxing drink by the pool to get over my journey and while waiting for my luggage to arrive in my suite. I arrived at the pool to see there was a full blown loud drunken party going on. I couldn't even get to bar, let alone a drink. So `i gave up. It turned out there was a party of 220 or 225 people on a company convention. Boy did they party. There was no getting away from them. They took over the restaurants, bars and the pool. They were loud, drunk, rude, using bad language and were never seen without a drink in their hands. They even walked around the ship with drinks in their hands in their swimming gear.. I couldn't even really get away from them in the suite and have a quite moment on the balcony, as they shouted to each other from room to room or from one balcony to other. So much for a relaxing holiday, it was a nightmare, never been so pleased to get to a end of holiday. No senior offices or staff did anything to apologise or put things right. They seemed to disappear and avoid passengers. The venetian party was pretty sombre. The captain asked how everyone was enjoyjngntheir cruise and was met by silence from the 40 or so members there. The wi-fi on board was awful and I had real problems sending emails. The ship and suite were in good order but I wish there was more towels in the bathroom. The food was just OK but not great. The buffet lunch was disappointing, I have seen better buffets in school canteens, not what you expect for a six star, expensive cruise. And apart from one main hot course it was the same buffet every day with no variety and it all looked so cheap. Plus the portion were small and I felt bad asking for more. There was almost a “tut” if you asked for a second small slice of meat, Didn't do any trips as I like to do my do thing on my own. I will not book an cruise with Silversea as I didn't pay a premium for a luxury cruise to end up on a Booze trip. They should have warned us so we could choose a different cruise. We were reassured on board that we would receive generous refunds but when we returned they refused and simply offered a small credit against a future cruise, something we now have no intention of ever booking. feel very let down by Silversea, it wasn't what I was expecting or promised. Read Less
3 Helpful Votes
Sail Date: June 2018
Room as not huge but very serviceable. The balcony held two and made ample use of it for sleeping and reading. The fridge was stocked with water, beers and sodas. If I had wanted wine, they would have supplied. The closet was ample for two ... Read More
Room as not huge but very serviceable. The balcony held two and made ample use of it for sleeping and reading. The fridge was stocked with water, beers and sodas. If I had wanted wine, they would have supplied. The closet was ample for two people, with drawers and hangers. The bathroom contained both a tub and shower and we could choose among several options which soaps and shampoos they would stock. My wife was impressed with the room and its amenities. The room included a vanity and mirror so she would apply make up if was using the shower, etc. We were on a wellness cruise so I used the fitness center which included weight machines, free weights, several elliptical and bikes. There were also saunas and steam rooms and changing rooms, as well as a pool and outside hot tub. The food was fantastic. We had in room breakfast every day and used their buffet lunches with dinners with our group at The Restaurant. The food and service was excellent. The staff was very well trained and apparently this ship is very well managed. Exceeded our expectations. Read Less
4 Helpful Votes
Sail Date: May 2018
Having cruised with other lines before this was our first trip with Silversea’s. The ship has a very modern hotel feel to it , nothing that makes you go WOW tho . Bland staircases nothing that stands out as being opulent it’s ... Read More
Having cruised with other lines before this was our first trip with Silversea’s. The ship has a very modern hotel feel to it , nothing that makes you go WOW tho . Bland staircases nothing that stands out as being opulent it’s very good but that’s it . Some of the service around the ship is very average for this kind of trip you can’t come back and say it’s fantastic because it’s simply not . The entertainment was pathetic , one good night throughout the whole trip is not enough . The Dress code NO- ONE adheres to it , why bother having one ? On the Captains night no more than 10% were in Dinner jackets , it made you feel out of place to be in one . Only 50% of people ever wore jackets for dinner . The whole experience is very average . We certainly didn’t come away thinking let’s re book with them , more like who should we try now . I think that says it all Read Less
1 Helpful Vote
Sail Date: May 2018
Our friends chose this cruise and, based on reputation of the line, we decided to accompany them. The ship was lovely and kept immaculately clean. The service, without exception, was exceptionally professional and friendly. The first ... Read More
Our friends chose this cruise and, based on reputation of the line, we decided to accompany them. The ship was lovely and kept immaculately clean. The service, without exception, was exceptionally professional and friendly. The first cruise, in our opinion, lacked enrichment talks which would have added a lot. The second cruise included talks which were appreciated. The only down side was the food. It seemed to be hap-hazard and disappointing in its total lack of local cuisine. We ate ashore 13 times to sample the local fare. It seemed unfair that reservations were required except in the main dining room . We didn't know this on the first cruise so had little variety. Also, not knowing beforehand which nights were formal, we found ourselves at an informal restaurant in formal dress. The Indochine restaurant seemed to be under-utilized as once was enough for many. It was fascinating to visit Albania, Croatia, and Montenegro. We were ill-informed about them before the cruise and it was delightful to visit them. They were highlights. Overall, we thought the cruise was lovely and would recommend it to our friends. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this particular cruise due to the fabulous starting and stopping points: Rome and Venice. Staying 2 extra nights in Rome before and 1 extra night in Venice after the cruise really enhanced our experience, and the hotels where we ... Read More
We chose this particular cruise due to the fabulous starting and stopping points: Rome and Venice. Staying 2 extra nights in Rome before and 1 extra night in Venice after the cruise really enhanced our experience, and the hotels where we stayed associated with Silversea provided great access to the sights of those cities. We want to particularly commend the Silversea staff in Rome, who were so very helpful when we had a situation requiring issuing a new passport. Without their help, we might not have been able to even go on our cruise. The ship staff's main goal seemed to be ensuring we enjoyed our cruise. From Mario the maitre d' at La Terraza, to Jimmy the Cruise Director, to Christy and Katarina the International Hostesses; all wanted to make sure we were having a good time. Sumit our butler was especially attentive when my wife wasn't feeling well and helped her make her stay more comfortable. The Voices of Silversea were not only very talented, they were also outgoing and friendly. We appreciated the number of options for dining, from casual poolside to upscale. All the food was exquisitely prepared and delicious. One drawback was our inability to get a reservation at Silver Note. It would be helpful to inform guests to make reservations well before the departure date for the restaurants that fill up quickly. Dubrovnik was definitely our favorite port on the cruise, being so picturesque and impressive. We took a Game of Thrones tour not available from Silversea, and feel this option should be made available as their are likely fans of the show who take this cruise. We did take excursions to Pompeii, Olympia and Diocletian's Palace in Split. All of the tour guides were very knowledgable and responsible in ensuring the group stayed together. Read Less
4 Helpful Votes
Sail Date: May 2018
I did a lot of research about various cruise lines and looked at several different itineraries before choosing Silversea and the Silver Muse. I hit a home run! The ship was beautiful and clean, the cabin was spacious, the crew were top ... Read More
I did a lot of research about various cruise lines and looked at several different itineraries before choosing Silversea and the Silver Muse. I hit a home run! The ship was beautiful and clean, the cabin was spacious, the crew were top rate and professional. There were about 600 people on board, but it never felt cramped. With several different dining rooms and multiple sitting areas, there was plenty of room to have privacy, but also plenty of opportunities to mingle with other guests. We enjoyed meeting and talking to people from many different countries. The food was quite good in all restaurants with lots of variety. The service was superb. The ports were all places I'd return except for Sarande, Albania. The Amalfi Coast was fabulous, as were Sicily and the 2 stops in Croatia. I wish we had spent more time in Split and its surrounding islands. Highly recommended! Read Less
10 Helpful Votes
Sail Date: May 2018
We chose this cruise because it was my first holiday in 10 years and we didn’t want to take any chances so we went for the best. The evening after I booked the trip (not yet paid in full) I did more research on the Spirit only to ... Read More
We chose this cruise because it was my first holiday in 10 years and we didn’t want to take any chances so we went for the best. The evening after I booked the trip (not yet paid in full) I did more research on the Spirit only to find that she was being cut in half and lengthened and that we were on the first cruise following the work. We called both our agent and Silversea the following morning to express our concerns. They reassured us several times that the ship would be perfect so we went ahead and paid for the holiday based on this reassurance. The ship was far from perfect.We had no lights in our bathroom, walk in closet or passageway, no phone, no tv, no safe, no air con. The Arts Cafe and Silver Note didn’t open until the 4th evening of the cruise. There were teams of workmen on and off the ship, welding cylinders left in public areas, whole sections closed off at the stern, grout splashed around the deck, masking tape around the lights etc. The ship simply was not finished and should never have sailed in that state. Some of our faults were fixed on the fourth day, some not at all. The ship had just not been fully tested and certainly shouldn’t have had paying passengers on it the state she was in. The only remedy offered by Silversea was 2 led nightlights to help us find the toilet. They had no spare cabins (despite people telling us that wasn’t true) so we were given no choice but to put up with it. The crew were entirely overwhelmed by the problems. We also had other problems with crew incompetence with the tenders entirely messing up another day for us and the spa firstly messing up our bookings, then losing them completely then overcharging on both appointments, one by over $100. To add insult to injury the Captain was making a joke of it and thanking us for testing out his ship for him. I Was also introduced at one point to the fleet manager and when he was told I’d had a lot of problems he said nothing, turned and walked away. Whilst onboard every passenger, regardless of their level of inconvenience were offered 25% of the fare paid as a future cruise credit. We were promised a call from Silversea within a couple of days of returning home. That didnt happen. I called them and was promised an initial response within 48 hours. That didn’t happen. I Called again and was promised again a response within 48 hours. That didn’t happen. I emailed Frank Sansone. I’m still awaiting a response. I Spoke to somebody in the Miami office and she told me she would pass it upwards. I emailed her the following week for an update only to find that she had blocked my email address. I have since been dealing with Peter Shanks, who despite being told that we will not be sailing with Silversea again insists that a future cruise credit is more than generous. I paid for our ultra luxury cruise in good faith. An ultra luxury cruise is certainly not what we received and Silverseas refusal to deal with our complaints in a reasonable manner has been unbelievable. On a more positive note, the crew were trying very hard but should never have been placed in that position. The food onboard was generally excellent apart from the lobster in pea soup main course in la dame and the fact that they can’t cook a pizza in Spacanopoli. So cruisers beware! If I had known how poor the management of this company was before I paid for this holiday I would never have booked with them. I have held off from writing this review as I wanted to give Silversea every opportunity to put things right which I gladly would have included in my review. It’s glaringly obvious now after 2 months, dozens of phone calls an emails that they have no intention of doing so. Read Less
6 Helpful Votes
Sail Date: May 2018
We were the first cruise passengers on after the big stretch! This cruise was Rome to Barcelona, taking in Portofino, Cannes, Porto Vechio, Corsica,Livorno, and Marseille We checked in as expected, at about 2pm suites would usually ... Read More
We were the first cruise passengers on after the big stretch! This cruise was Rome to Barcelona, taking in Portofino, Cannes, Porto Vechio, Corsica,Livorno, and Marseille We checked in as expected, at about 2pm suites would usually be ready but were not, finishing touches being made so got in about 3.30pm Nice suite no. 757 some problems, the safe did not work or TV or phone. Adjoining door to next suite was unlocked. Didn't see butler till late, explained problems Unlike previous cruises with Silversea- no champagne on ice on arrival. Butler was very pleasant when we met him properly, he stocked our fridge with our choice of wine. As we explored the ship work was still going on to finish the Arts Cafe and the Silver Note restaurant. They were complete the next day. Booked the premium restaurant La Dame, service was very slow. I complained as you pay extra for this meal and it certainly was not up to Silversea standards. They did however waive the surcharge. Having said all this the ship is beautiful, they maybe needed a couple more days to finish everything, we enjoyed the experience and would sail with them again. Read Less
9 Helpful Votes
Sail Date: April 2018
We booked a 16 day Med voyage on Spirit , but due to extended refurbishment time, the voyage was cancelled and Silversea offered a number of alternatives. The only cruise to fit our timings was Silver Wind from Barcelona to Athens in ... Read More
We booked a 16 day Med voyage on Spirit , but due to extended refurbishment time, the voyage was cancelled and Silversea offered a number of alternatives. The only cruise to fit our timings was Silver Wind from Barcelona to Athens in April/May. The ship being older and somewhat smaller than the Spirit, was supposed to have been refurbished before our booked voyage, we were somewhat disappointed when embarking as the ship is clearly tired, and has acquired some of the undesirable patina of age. We hear it is being refurbished later in 2018, so that may fix many of the problems, but we have never experienced the unpleasant aspects on our previous 4 cruises on other ships - including smelly corridors, toilet plumbing problems on the 2nd day of the cruise, and grimy windows spoiling the atmospherics of the otherwise superb La Dame restaurant. Some other reviewers have suggested La Dame is overpriced, but from our experience it was a saving grace , where excellent service, and truly delicious food was provided on each of the 4 instances we dined there. The same cannot be said for the main restaurant where we found service disinterested, the food usually cool before served, as the plates used to serve hot meals were invariably cold. And the food itself uninspiring and bland. Wine service was sporadic, and most times an empty glass was unnoticed by restaurant staff for significant periods of time, if at all. La Terrazza was delightful for Dinner, but for breakfast was hit or miss, with excellent service one day, followed the next by seemingly disinterested staff walking right past tables in need of plate removal, or coffee fillups. Overall there were a small number of highly motivated and competent restaurant staff, overshadowed by a much larger number that were not putting in the same effort every day, which meant the cruise on a ship with what promised to have an excellent guest to staff ration was unnecessarily patchy from a service perspective. The other aspects of seriously lacking service was excursions. We are accustomed to having excellent briefings on excursions provided well in advance of the cut-off for bookings, along with port briefings in person for those interested to hear them, and clear and concise communications ahead of time for the excursions. This was not the case on Wind, I'm not sure why, but we felt that excursions were not treated as an opportunity for guests to gain exceptional experiences during the voyage. One aspect that can't be ignored is the timing of the voyage which meant that the 4 most significant days in Italy were during a 4 day long weekend due to May Day on Tuesday. This meant that every excursion involving coach travel was a debacle pure and simple especially those around the Amalfi Coast and Pompeii. Sitting in a most un-luxurious coach for 6 hours and rushing expensive meals, or missing out on the highlights of the Cinque-Terre, was inexcusable, after all the cruise Director and team are the experts and should have been aware of local conditions when putting together and promoting the excursions. I'm not sure we will book with Silversea again, the expertise that seemed promising when we booked was largely not polished enough. Perhaps we just had a bad cruise. I'm just not sure. Read Less
1 Helpful Vote
Sail Date: November 2017
We travelled Barcelona to Rome in November on Silver Spirit we did this cruise to catch the last of sunshine in the med. We started in Barcelona and ended in Rome The embarkation in Barcelona was seamless a perfect start. The main ... Read More
We travelled Barcelona to Rome in November on Silver Spirit we did this cruise to catch the last of sunshine in the med. We started in Barcelona and ended in Rome The embarkation in Barcelona was seamless a perfect start. The main ports of interest were Malta (arriving by sea was majestic) and both sides of Siciily The ship we have sailed in before and were not disappointed. We had a Silver suite and were looked after so well by butler and steward. The food was excellent in main dining room and La Terazza and we loved Hot Rocks where you cook your own food on the deck, so entertaining even if if the weather is not so good! Having also recently travelled on Silver Muse who no longer have a main dining room, we prefer the dining arrangements on Silver Spirit The entertainment was really good especially a visit by Il Vollo which was turned into theatre plus gala dinner. The three singers gave a first class performance which brought the house down Will be booking another Silver Seas cruise soon Read Less
3 Helpful Votes
Sail Date: November 2017
We have cruised to various locations, cruise lines but with a range of experiences. We chose Silversea for the smaller ships but luxurious suites & service offered. What a disappointment. We booked the best part of a year ago in a ... Read More
We have cruised to various locations, cruise lines but with a range of experiences. We chose Silversea for the smaller ships but luxurious suites & service offered. What a disappointment. We booked the best part of a year ago in a guaranteed V1 category. We received our tickets 10 days before sailing & were allocated a disabled suite. We complained to our tour operator immediately but were told the ship was fully booked. There was no bath or walk-in wardrobe as advertised. The door was automatic & took several seconds to open & close which meant that we were fully exposed to people passing by our suite for up to 10 seconds. We specifically chose Silver Spirit for the bath & our travel agent knew this. The food was always cold & the service hit & miss. We waited one and a half hours for breakfast in the restaurant. We could not sail to Marseille due to poor weather conditions but there was no plan B on the ship. As a result we spent 2 very boring days in Livorno. Entertainment was good when provided but only offered on 2 nights. Staff were disinterested & we discovered that this was the final Mediterranean cruise before the ship headed off to warmer climates in Middle East. Maybe that's why they couldn't be bothered. Overall the worst cruise we have ever been on & twice the cost!!! Read Less
2 Helpful Votes
Sail Date: November 2017
This was a short trial first time with Silversea.The weather was bad so Marseille was deleted and 2 of the 4 days were spent in Livorno. No can blame Silversea for the weather but though we were stuck in this predicament they did not put ... Read More
This was a short trial first time with Silversea.The weather was bad so Marseille was deleted and 2 of the 4 days were spent in Livorno. No can blame Silversea for the weather but though we were stuck in this predicament they did not put on any entertainment during the day and the ship was really cold due to the gangways being open to the elements. The suite was great and generally well kept .I didn’t need the butler who in any case had to service about 25 people. The service was patchy particularlyly slow at times and seemed poorly managed.Im an HR guy and. I felt the staff seemed poorly motivated.It was far from 6 star . The food was good sometimes really good particularly in the main reseat night and the Asian restaurant at lunchtime. The buffet at breakfast and lunch was poor the selection was very ordinary again far from 6 star. Nothing exciting or novel and presentation was like a school cafeteria.The ship is having a complete refit next year but that should make them want to put more effort into the food not less. All in all the view of many first timers was that at the prices they charge normally it wouldn’t be a good buy. It obviously has its loyal fans those I met being elderly who don’t want activities better gyms or more lectures or shows . In 4 nights we had 2 45 minute excellent shows there were some piano and jazz cabaret type performances but they didn’t appeal to me. The solo cruise hostess was outstanding. Read Less
4 Helpful Votes
Sail Date: November 2017
My second cruise with silversea. I found the silver shadow far more engaging. My first day onboard was a put off in that I didn't find it either welcoming or friendly. As it's only a 4 day stint I have a gut feeling that many of ... Read More
My second cruise with silversea. I found the silver shadow far more engaging. My first day onboard was a put off in that I didn't find it either welcoming or friendly. As it's only a 4 day stint I have a gut feeling that many of the staff took the foot of the peddle. Other than the cabin staff and waiter in the section of The main restaurant I ate in every day the word that best describes most I encountered was disinterested. The experience on silver shadow prompted this short journey as it was absolutely fantastic. I had no hesitation booking 2 further cruises with them next year, however if not for the fact that I am committed to flights for both journeys I would think again. The inconsistency in service levels between both ships indicated that some of the service personnel on this vessel choose to take a little downtime. Cabin and food excellent, linens bathroom superb. Glad it is undergoing a makeover public areas are a bit tired Read Less
1 Helpful Vote
Sail Date: November 2017
We went last December to the Caribbean with Silverseas and after having a wonderful holiday we decided to go with Silverseas again. We were not disappointed. The service on board the ship was brilliant. All the staff are so friendly, ... Read More
We went last December to the Caribbean with Silverseas and after having a wonderful holiday we decided to go with Silverseas again. We were not disappointed. The service on board the ship was brilliant. All the staff are so friendly, polite and helpful. Dining was a real pleasure as the food served in all the restaurants was first class. Our butler was really good, since nothing was too much trouble. Our cabin was spacious, luxurious and always spotless and our large bed was deliciously comfortable, so sleeping was a real pleasure. The entertainment provided by the ‘Voices of Silverseas’ were excellent. They provided two high quality shows. I would have like to see them perform on at least one other day, but sadly they were not available. Claudette was excellent on the piano during the evenings as were the jazz duo in the Stars Lounge after 11pm. Our holiday expectations were certainly fulfilled. Read Less
1 Helpful Vote
Sail Date: October 2017
We chose this cruise because Silver Sea is one of several cruise 5-star luxury cruise lines and we liked the itinerary (and our friends asked us to join them). While the cruise was very good overall, we felt that some of the ... Read More
We chose this cruise because Silver Sea is one of several cruise 5-star luxury cruise lines and we liked the itinerary (and our friends asked us to join them). While the cruise was very good overall, we felt that some of the "rules" were rigid and the staff, while anxious to please, often wasn't well trained. On several occasions, we were told that the specialty dining room was sold out. We showed up anyhow and the room was always half empty! A pity for the staff that had to prepare the meals. Apparently, there were "no shows." While I don't believe in extra charges, I think there should have been a charge if someone confirmed a reservation and then didn't show, denying it to someone else. There wasn't a good explanation of the wi-fi scheme and maybe it should have been included in the "all-inclusive" rate. Our one free hour ran out because we weren't told that we had to log out. At the end of the cruise, there was a charge for wi-fi but it couldn't be removed, because the computers were closed. That should have been the time when the bills should have been resolved. There seemed to be a lot of excuses like that. The ship's common areas were a little bit dated. We learned that it is going in for a retrofit in March. I guess it is common on cruises but there was always someone trying to sell you something: art, shoe inserts, you name it. The excursions were priced about 50-75% above what I was able to arrange on my own (I guess that's typical). Read Less
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