7 Princess Crown Princess Cruises for the Disabled Cruise Reviews

Have been aboard the Crown Princess a few times. She seems a tired old tub with an increasingly uninterested service crew. Paint fumes sent allergies into overdrive and I spent the entirety of cruise coughing, choking, and feeling ill. ... Read More
Have been aboard the Crown Princess a few times. She seems a tired old tub with an increasingly uninterested service crew. Paint fumes sent allergies into overdrive and I spent the entirety of cruise coughing, choking, and feeling ill. Do not spend US$40 on the "Magen's Bay Scenic drive". Grab a taxi and save your money for the gouging you will take when you get to the concession at Magens's Bay. Chair and umbrella rental are DYI, unless you provide a compulsory "tip" of US$5 to the shysters standing by the equipment. Driver dropped us off with no instruction and nowhere near chair concession. Entertainment is also tired! When a fresh talent, such as a comedian, come aboard, it's SRO! Sanctuary? Lotus Thermal Spa? Forget that if you have mobility issues! Elevators to these places are out of order. I am seriously thinking of canceling my Transatlantic in September after this experience Read Less
Sail Date March 2019
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic ... Read More
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic to Do show was fun. We liked Eileen Gray and the 3 Tenors. There was a problem with people saving seats. Princess needed to give out tickets and if people didn't show, open up the empty seats for standby. I would have liked to have known in advance the activities and entertainment, not just the night before so we could plan ahead. A full third of the ship was Chinese with limited English. It would have been nice if Princess had subtitles overhead as the opera often does so they could follow along, especially with the comics. The music in the atrium was wonderful and I caught the tail end of a band on the top deck who sounded great. My nook broke so I went to Princess's library...There were maybe 200 books with a very odd selection to choose from. Princess need to spend some money on enlarging the choices. We did not do any Princess excursions but booked on own for half the price and travelled in Mercedes Mini vans instead of a big bus. We loved the afternoon tea which was so relaxing after a busy day. The tea and food was exceptional. The food in the main dining room was good but not particularly adventurous. The steak was overcooked the night we had it. The vegetables, on the other hand, were exceptional. They were a delight each night. Read Less
Sail Date October 2018
Choose this ship because it was ADA compliant and had no tender ports. In reality the ship has limited wheelchair access. The cabin was good. It was difficult getting around the ship because there were limited automatic doors for ... Read More
Choose this ship because it was ADA compliant and had no tender ports. In reality the ship has limited wheelchair access. The cabin was good. It was difficult getting around the ship because there were limited automatic doors for wheelchair access to promenade deck and pool area. No wheelchair accessible doors to sports deck, and Sanctuary is only accessible by lift which we are told is often out of service (when I was ready to go down from the Sanctuary the lift was not working so I had to wait 2 hours for repairs (and there is no washroom on that level - not good). 6th deck has different levels so one needs to find the ramp to get from dining room through the casino to the theatre. The 6th deck theatre has very limited wheelchair seating and the 7th level requires a steep ramp. Explorer lounge where much of the trivia games and other entertainment takes place also requires a steep ramp so I could not participate. The most disappointing was that only passengers who could walk could disembark in Bonaire. Because I use a manual wheelchair I was not allowed to disembark because they claimed that the safety officer said the ramp was too steep. The staff was rather rude about it and didn't care that we specifically choose docked ports so I could disembark. We have sailed other cruise lines which were more suited for wheelchair users. Read Less
Sail Date January 2018
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of ... Read More
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of draws had all odd knobs as handles and some draws were almost impossible to open, the balcony was covered in paint splashes and the blue plastic floor was sticking up in places. The Staff were extremely friendly and helpfull, plenty of room to move around all areas with my electric scooter, but had to be carefull with the lift doors as they shut very quickly catching many passengers out. The Entertainment was hit and miss some very good others below average. Hozion court buffet was the biggest let down the food was not paticulaly hot and by the time you had chosen all and return to the tables is warm maybe Luke warm at best.Desserts were the same most days occasionally a fruit crumble appeared but that ran out quite quickly and was replaced by bread pudding every time. Room service was fairly good when they managed to get the order right. Ports of call were very efficient but the chose of accessible travel options offered on the advertised princess excursions were very very poor. However princess cruises managed to meet our needs with alternative vehicles . Crown princess is in need of a upgrade refit . We have booked another cruise on the Sapphire Princess as we enjoy the freedom the ships give to the disabled,fingers crossed it is in better condition. Read Less
Sail Date June 2017
We have sailed a number of times with PRINCESS and found the trips very enjoyable BUT this recent trip to ALASKA was very disappointing.. I will start with the + and then list the - of the trips. CHECK IN - In Seattle was great, no ... Read More
We have sailed a number of times with PRINCESS and found the trips very enjoyable BUT this recent trip to ALASKA was very disappointing.. I will start with the + and then list the - of the trips. CHECK IN - In Seattle was great, no issues, PRINCESS' policy of allowing passengers to bring aboard their own Wines is a great plus. Each passenger gets (1) one 750ml bottle without corkage fee, and then as many 750ml bottles that you want to carry to your cabin for a $15.00/ea corking fee, which beats the cost of the different wines you would buy at dinner. Yes if the bottle is stamped that the corkage has been paid you can bring the bottle to dinner. We found our cabin with no GREAT ISSUES, but here is the 1st negative; My brother is confined to a wheel chair so I located, AFTER WEEKS of looking for a Veranda handicapped cabin with an adjacent standard veranda. I booked handicap cabin A301 for my brother and the "right next door" veranda cabin A 259, BUT when we checked in our cabin had been moved from the starboard side cabin A259 to the port side cabin A258. The point of the cabin selection was so WE could share common sights from our adjacent balconies, This happened in the beginning of the cruise and I was not a happy cruiser. The muster drill was a bit upsetting for my WHEELCHAIR BOUND BROTHER, After the drill, NO PASSENGER WOULD ALLOW HIM ON THE ELEVATORS, AFTER 30+ minutes his wife FORCED the other passengers to let him on. I complained to the cruise desk about the "could be very bad" lack of access to wheelchair folks, in case of an emergency. I was told "IT WAS ONLY A DRILL" and if it had been a real emergency, a CREW elevator would be made available to handicap folks. What a laugh that was, since in a real emergency, able bodied passengers would stampede all elavators and my brother would NEVER be allowed to escape the danger. ROOM SERVICE - BREAKFAST, only offered a semi-hot McMuffin type thing wrapped in foil, nothing else. Ths was not good for my brother & wife who were 1st time cruisers, and looked forward to a nice in-room breakfast on their veranda. EXCURSIONS - In SKAYWAY, AK We booked a WHITE PASS RAILROAD TRIP with a 15 mile downhill bike ride via a non-PRINCESS tour operator. What a fun EXCURSION this was, down hill back to SKAYWAY on a mountain bike with disk brakes at speeds up to 27 mph, crossed from Canada back to the US on a bike. What a thrilling adventure. PRINCESS only Allowed 1/2 of a day in both KETCHIKAN, AK & Victoria, BC, the cruise line did not allow a lot of time to explore either city. SUGGESTION... Before you book ANY CRUISE check actually how much time there will be in the port. We all felt ripped off by PRINCESS telling us in the advertisements we would enjoy x number of ports, only to find out that the port of call was actually not productive for touring. VICTORIA, BC we arrived in late late afternoon, we had booked a $60.00/ea tour of BUTCHARD GARDENS, which we were told were beautiful BUT we arrived at the gardens via the tour bus AFTER DARK, and the beauty of the place was not visible to anyone.. Very disappointing and a rip off of many people. The only reason that PRINCESS CRUISES stopped in Victoria, BC, was to have a FOREIGN PORT OF CALL within the Alaskan trip, so the cruise line could utilize non- American crew members, to reduce the trips costs. What this did was improve the bottom line and turn off frequent cruiser to PRINCESS CRUISES. Finally, the dining experience for WHEELCHAIR BOUND passengers really is demeaning in the handicapped on the LIDO DECK RESTAURANTS. crew members place obstructions o piled plastic glasses and plates on racks that block ANY access to wheelchairs into the tabled areas, We would have to search high and low to find ANY way into the tabled areas, with the blocked eating areas. In one particular occasion, I forcible pushed a rack of glasses out of the way, spilling all the glasses to the floor in a effort to cause a bit of a scene to draw attention to the disregard PRINCESS has for those confined to wheelchairs. Princess also allows SMOKING in the casinos, so the smoke permeates to other areas of the ship, Could this be that the smoking is allows to GRAB the CRUISERS who smoke a lot to enjoy their cancer sticks ? then go into the elevators smelling of smoke to trap the 90% of the passengers who do not smoke in those elevators... Beware of the new type CRUISE PASSENGERS who is rude and self absorbed. Read Less
Sail Date August 2016
This was our third Princess cruise and 17th overall. We choose this cruise for the ports and that we did not have to fly into LA. We don't drink and enjoy good food and self touring. Pre cruise was a breeze, embarkation went very ... Read More
This was our third Princess cruise and 17th overall. We choose this cruise for the ports and that we did not have to fly into LA. We don't drink and enjoy good food and self touring. Pre cruise was a breeze, embarkation went very quickly. We liked the fact that once on board we could go straight to our stateroom. We booked a balcony on deck 14; the room was comfortable and had great storage including a small fridge. Only drawback was the lack of electrical plugs, only 2 in the cabin and 1 in the bathroom, the 2 in cabin were useless as you were only able to use one of the two at any time due to how close the plugs were together. The ship itself was in great condition, plenty of elevators and layout was ok. The food on board was hit and miss. We ate at the Crown Grill and the Salty Dog, both were excellent including menu selections and staff. The International Cafe was awesome with fresh salads and goodies everyday. Get a coffee card, it was a good deal for us, we were able to get 15 speciality coffees for 35.00. Now for the disappointment, we opted for anytime dining and it sucked. The first three nights we were forced to wait between an hour and 90 minutes before being seated due to the high number of "older" folks who lined up at 4:30 pm for dinner every night! It seemed that over 70% of the passengers were 75 years old or older and they swarmed the dining areas tiring them up until 8 pm! When we did get to eat in the dining rooms, the menus were less than thrilling for a 10 day cruise. Lots of meatloaf, turkey, roast and white fish dishes. The desserts were good but that was it. Back to the "older" folks on this cruise, we found that trying to get to the first seating for the nightly show was impossible due to the oldies swamping the theater an hour before showtime and saving seats so that when you arrived 30 minutes before the show time you were turned away because the theater was full! Even the behavior of the oldies was unacceptable, many of them were rude, crusty and acted entitled to being nasty to others. We witnessed numerous instances where people refused to move over one seat so a couple could sit together as well as obnoxious individuals in the casino. The ports were wonderful and the ships crew amazing. Overall, we will not be sailing with Princess again due to the way they mishandled the anytime dining issues and the oldies on board. Read Less
Sail Date January 2016
I feel obligated to let you all know my experience on the Crown Princess the week of Feb 12, 2011. As a travel agent, I escorted a small group of eight cabins with people of various ages, cruising experiences, and disabilities. I am ... Read More
I feel obligated to let you all know my experience on the Crown Princess the week of Feb 12, 2011. As a travel agent, I escorted a small group of eight cabins with people of various ages, cruising experiences, and disabilities. I am very disappointed with the experience we had on the Crown Princess. I read many reviews prior to our cruise. I was hoping all along that our experience would be different. It was not. This was very disappointing. I have never wrote a review before and I am a new member. I feel very obligated to tell our experience with this ship and cruise line. I will divide the review by sections. Dining - We chose Anytime Dining. I was advised that we could make reservations for the week for my group only to find out that you can only make reservations one day at a time the day before and because of the size of my group I was given either very early or after 7:00 PM reservations not the 6:30 PM my group wanted. This was very frustrating. There did seem to be a line if you just arrived and requested a table. The food selections were limited. The menu that they had available everyday included fillet medallions which were very low end. Normally we look forward to dinner. There was only a few nights (mainly formal nights) that dinner was worth looking forward to. The lobster was very good. The pork tenderloin was awful. Desserts were just ok. The service in the dining room was hit and miss. The first couple of nights we had terrible service. The wait staff did not understand English very well. They seemed preoccupied with what was going on around the dining room and did not seem to focus on the guests at their table. When we did find a waiter and asst. waiter that we liked, we requested them the remaining nights. This is not how it should be. Everyone should experience good service in the dining room. I don't expect 5 star at budget prices however I expect good service. It was very confusing to figure out who was suppose to take your drink orders etc. because other wait staff would show up at your table other than the traditional waiter and asst. waiter. It would take so long to get drinks refilled that you would end up asking two different people for a drink refill just to hope that one would respond to your request. We enjoyed the Pub Lunch on sea days, it was very good. We also visited the Crown Grill. The food was very good. My fillet was excellent as was the other steak and lobster meals that my party ordered. The main complaint we had about the Crown Grill was it took 3 hours. We did not plan on spending that much time but it seemed that we had to wait 20 minutes for our coffee/tea and then we waited a long time for our check to come at the end of dinner. It was not very crowded that night either so we don't understand what the hold up was. They do tell you in the beginning that everything is freshly prepared so we were patient waiting for appetizers however, there was too much time wasted between the other courses. International Cafe was very nice. I wish they had complimentary beverages available there but the food is very good. The cookies are great and the pastries/donuts/etc. in the AM are very good also. Breakfast buffet was very limited and we found the eggs to be cold. Overall the buffet seemed limited even for lunch. The tables were preset with silverware. Drink service at the tables was okay. There were a few times we had to hunt staff down to clean off table or to retrieve drink orders. We visited the buffet for dinner one night only to find a very long line, only one section open and it was single file. There were no stations. There were pre made salads, the selection was awful, and people were complaining like crazy about the single file line. If you wanted seconds, forget it you had to stand in line another half hour. There really was nothing you would want seconds of. We opted for a late night pizza snack because we left the buffet hungry. I thought the pizza was good, I would have to say better than the other cruise lines we have experienced. Room Stewards - None of my group had any complaints about the room stewards. Most did their job. Nothing outstanding. No towel figures which the children and my first time cruisers would probably have enjoyed. Gratuities - The automatic gratuities are a problem. There is no incentive for good service. We opted to have our gratuities removed so we could reward personally for good service which was few and far between in the dining room. Disappointingly, we eventually found out that even though you personally hand an envelope of money to these people they must turn that in to be put in a pool and divided among everyone. Again, there is NO incentive for good service. The staff that perform poorly get the same amount that the outstanding staff receive. Casino - There were no $5 blackjack tables. This was very disappointing. I asked why and was told that passengers do not want them. I don't believe this. I think that they should have a few available. By the way, it is possible to get $200 from the slot machines without paying a fee. I read a previous post regarding this and I think some people thought you were getting $200 just free period. Free means no 3% surcharge or transaction fee that you would normally pay with ATM or using your card at one of the gaming tables. Shows - The comedians were good and the hypnotist was entertaining. The other shows were not impressive. Wheelchair request - One of my guests requested a wheelchair two days in advance to use in Cozumel. The request was lost by passenger services and the wheelchair was never delivered. I had a meeting with the Maitre D and the Manager of Passenger Services for 45 minutes regarding all of the disappointments we experienced on this sailing. I told them I am embarrassed to have invited my guests on the Princess Crown and I feel I need to apologize to my guests. I should not have to do this. Princess was always rated close to Royal Caribbean in my opinion. Not anymore. I will be personally be sailing Royal Caribbean and will strongly hesitate to recommend Princess to my customers. I hope that my recommendations and complaints were heard at my meeting. That is all I can do. I also thought it was important to write this review. It is harder writing a review than I thought. I hope it is helpful to you all. Read Less
Sail Date February 2011
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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