Sail Date: August 2019
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to ... Read More
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to find our way around. Embarkation: We boarded in Dublin and were given our medallions and were on board in under two minutes. Excellent. Stateroom: We had an ocean view, which was very clean (Thank you, Belman) and comfortable. We pre-ordered bottled water which was waiting for us upon arrival. Excellent Dining: The food in the Horizon Court buffet was quite good, lots of variety and the service was great. The dining room food was hit and miss with some dishes being prepared perfectly and others not so much. We were tired of the menu by the end. The service was excellent. Shows: I really enjoyed the shows, especially the Irish Dreams show in Dublin port. Good fun and a departure from my everyday life. Service: This is the one area where Princess shines. The beautiful men and women from around the globe who took care of us are simply the best. They work long hours but somehow manage to do their jobs in the most competent way and do so with professionalism and a SMILE. TOP MARKS for the crew! Ports: this cruise had an excellent itinerary and I enjoyed the ports very much. Ireland, Scotland and the Normandy coast are stunning. LOCAL SHORE EXCURSIONS: We took three tours with small, local companies and they were all excellent, at a fraction of the cost of the Princess excursions....Irish Tours Tickets from Belfast, EXCELLENT, Timberbush Tours from Greenock, VERY GOOD and Wow Scotland Tours from Invergordon, SUPER EXCELLENT! Princess shore excursions were REALLY OVERPRICED and everyone was complaining about this. That having been said, I really enjoyed the excursion to the Canadian WW2 beaches and also the Edinburgh Castle and time on our own. However, the excursion called 'Best of Cork and Countryside' from Cobb was pretty bad and a terrible waste of money. What happened was that we had to shorten our time in port due to tidal concerns for Dublin the next day. No problem, this happens. The problem is that instead of changing the itinerary, they kept it the same with less time in certain spots. This resulted in 6 minutes at Charles Fort for a photo and 23 minutes in KInsale where the driver had to park a 12-minute walk from the main street which meant that we did not have time to even walk up to the main street to look around and then walk back to the meeting spot. All we had time to do was wait in a long queue for the loo. They should have just skipped this altogether and given us some time in Cork City. It just doesn't make any sense. Next our drive through Cork was basically three turns around a motorway with the guide pointing to a street saying that's where the shopping area is. Useless.... Next we were taken to lunch in a hotel in what looked like an industrial area and were taken in to a big, white, conference-like room which could have been any Best Western Hotel in any American city. No ambiance at all. They did have two guys playing some music and they brought in two kids who danced for us, which was nice but you didn't feel like you were in Ireland at all. The meal was so-so. On top of everything else, we had paid extra to be part of a small group only to have two Princess coaches with 45 people each join us at every stop, no effort was made to stagger the groups. Finally, we were taken to Blarney Castle and this saved the day. The castle and grounds are gorgeous. Princess offered us a 15% reduction on this tour because it was shortened but even with that, we paid $600 CAD for the two of us for this excursion. But most of all, it robbed us of the opportunity to properly see some of what this area has to offer. Princess needs to take a good look at their shore excursion program and fix wait ails. We DID have a great trip and for this I am grateful. I will not let one bad excursion colour my experience. Hey Princess, fix your shore excursion program and all will be well! Read Less
1 Helpful Vote
Sail Date: August 2019
We chose the 12-Night British Isles cruise for the itinerary. The itinerary was FANTASTIC. The ship and dining services - not so much. Can be an excellent cruise if your ship expectations aren't too high. We found the only way to ... Read More
We chose the 12-Night British Isles cruise for the itinerary. The itinerary was FANTASTIC. The ship and dining services - not so much. Can be an excellent cruise if your ship expectations aren't too high. We found the only way to get good dining was to visit the Specialty Dining Rooms, the International Cafe, the Salty Dog on the Pool deck or the Pizza service - and those were better than expected. The selections and quality of selections in the main dining rooms and Horizons Buffet were way below our our previous cruising experiences across any line. We read in advance that the ship was refurbished in April of 2018 - a year and a half ago. We thought the ship looked dated, the stateroom furniture worn and in need of replacement and in general the hallway walls, trim and carpet were tired-looking. Tendering for over 3,000 passengers in popular ports creates long waiting lines (over an hour each time), and when you add the time to tender you to and from shore, you've lost just about three hours of your in-port time. We see a definite decrease in value and general "cruise experience" of a Princess Cruise from our previous cruises with Princess and especially compared to comparable cruise lines in this price/star-rating range. In closing, the new Medallion-Class ships offer faster-than-expected Medallion-Net (on-board and internet networking services) and an electronic "Medallion" instead of a "key-Card." The Medallion experience in general and related apps can enhance a cruise experience for tech-savvy and even non-tech savvy guest by making crew recognition, stateroom access and room charging processes faster and easier than it ever was with cards. The two Princess excursions we took to the Royal Tattoo in Edinburgh Castle in Scotland and the Normandy Excursion in France (to Omaha and Gold beaches and the US cemetery) were very organized, informative and we thought well-worth the cost. We would definately do these again with Princess. Read Less
2 Helpful Votes
Sail Date: August 2019
The British Isles itinerary looked appealing but did not live up to expectations. The ship was OK but the food was lacking in choices and most proteins were dry and tough. The water in the cabin was expensive and Princess has no ... Read More
The British Isles itinerary looked appealing but did not live up to expectations. The ship was OK but the food was lacking in choices and most proteins were dry and tough. The water in the cabin was expensive and Princess has no multi-bottle packages available. You're better off buying water at one of the ports. Everything was nickel-dimes to death and the tours were very expensive so we booked a couple from an outside source. The stops were uninteresting and unappealing. They had shuttle buses to the town centers but charged $16 each for the short trip. Also, the cabin had a queen bed but you could only get out from one side due to the large nightstand. The photos were $25 each which is another example of their gouging. The cruise was reasonably priced but, when you add all the excursions, it becomes bloated. All in all, this will probably be our second and last Princess cruise. Read Less
Sail Date: August 2019
We chose this cruise because we liked the itinerary. The ports were fantastic! We did not use any princess excursions. I found independent tour companies on line. I highly recommend Butler's in Ireland, Uniquely Scotland (ask for ... Read More
We chose this cruise because we liked the itinerary. The ports were fantastic! We did not use any princess excursions. I found independent tour companies on line. I highly recommend Butler's in Ireland, Uniquely Scotland (ask for Mark) and Spearhead tours at Le Havre (Florin is incredibly knowledgeable about D Day) . The time on the ship was disappointing. Crown Princess looked old and shabby. There was no drink served when we got on the ship. No towel animals on the bed at night. The activities on board were repetitive and not exciting. Even the entertainment was so-so. Nothing was terrible, but nothing stellar either. Food in the main dining room was hit or miss. Some meals were wonderful others not good at all. The buffet was awful. We worked hard to not eat there since it was so bad. We had one dinner at the Crown Grill which again was just OK. The one excellent thing on the ship was the staff. Our cabin steward Norman was awesome! Our waiter, JP, was excellent when we ate at our assigned time. The nights we had to go to anytime dining the staff was not great. It tended to be slow. In conclusion, our cruise was not bad. However I have been on better cruises on other lines. Read Less
3 Helpful Votes
Sail Date: August 2019
This was our first time oversees and we wanted to visit Ireland, Scotland and France. We flew into Heathrow, Airport and after getting through customs we found the Princess cruise personnel. Then we took a princess connection (bus ride) ... Read More
This was our first time oversees and we wanted to visit Ireland, Scotland and France. We flew into Heathrow, Airport and after getting through customs we found the Princess cruise personnel. Then we took a princess connection (bus ride) to Southampton. From there we checked in and received our medallions. The Crown could use some refurnishing, however the ships crew was top notch. Especially in the main dining and night clubs. Food was good in the main dining always something different was added each night. The buffet was average (but always available). The princess excursions were really good especially the Cork Sea Safari at Cork, Ireland. We also enjoyed the carriage ride at Stark, Island. Our favorite castle was Glamis in Scotland. We also took the excursion to the Louvre Museum in France well worth it. The medallions worked great! There was four of us the youngest 19. We had a balcony room. We would definitely cruise again with Princess. Read Less
6 Helpful Votes
Sail Date: August 2019
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives ... Read More
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives if the food and activities on the ship were, at least, tolerable. That was not the case. The food in the buffet, (which is our go-to after a long day) was, terrible. After trying every salad dressing, I gave up on eating salads on this trip. Desserts were also not worth eating. Each one of us (5 in our group) found a few things that we could tolerate eating. We then ate those few things throughout the trip. Towards the end, we found ourselves eating cheeseburgers and pizza on deck 15... not what we had in mind for good cruise food. We ate at the Crown Grill and Sabatini’s. Though our meals were better than the buffet or the dining room foods, we would never have returned If these were restaurants in our own city. And paying $29/person was quite a bit for a meal that consisted of, for example, noodles with jarred Alfredo sauce and crumbled bacon. The, much promoted, chocolate desserts were comical to us. The quality was extremely low. In addition to the food, we purchased the alcohol packages for 4 of our 5... (our fifth doesn’t drink.). That fifth person was billed for drinks that the others drank ... not sure how that’s even possible with the new Medallion. At the bar, we also found that many of the wines were priced outside the alcohol package. So to have a good glass of wine, (like a drinkable Pinot Grigio) one would have to pay for it ... even though they had bought an alcohol package. And the coffee ... was so terrible. To get a normal cup of coffee, we had to go to the Cafe and stand in a long line. The restaurants and buffets served a coffee product ... bad stuff. The two things that were great about this cruise were the itinerary and the beds. We had saved for a year for this vacation and were so disappointed that we chose a Princess Cruise Ship. We will never make that mistake again. Read Less
3 Helpful Votes
Sail Date: July 2019
The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci ... Read More
The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci restaurant was very good. We found the food to be very good. The customer service and communications on board the ship were severely lacking. We received multiple communications that contradicted themselves; the front customer service desk did not know how to respond to basic questions; rarely did any of the ships officers have eye contact with the guests or smile at them. We were awakened in the middle of the night with announcements that could have waited until morning. The medallion system was a nightmare - sometimes working and sometimes not. There is ZERO commitment to providing the customer with a memorable positive experience. Embarkation and disembarkation were absolute chaos. The medallion system was a nightmare - sometimes working and sometimes not. Information taken at embarkation never got into the ships records. The ports of call and excursions saved this trip and I would rate them excellent. The food was very good and the specialty dining was excellent. I would rate customer service below zero. Read Less
5 Helpful Votes
Sail Date: July 2019
I am a Princess Platinum Member, I selected this cruise for the itinerary. This ship needs updating and maintenance throughout. She is old and tired and in definite need of refurbishment. The ship in general felt dirty and unkept. The ... Read More
I am a Princess Platinum Member, I selected this cruise for the itinerary. This ship needs updating and maintenance throughout. She is old and tired and in definite need of refurbishment. The ship in general felt dirty and unkept. The toilets were smelly even in our cabin. Honestly, have to say, Princess Cruise Line has deteriorated along with this ship. Crew appear tired and overworked. I suggest Princess pay crew more and give them more time off. Shorter contracts, better pay, more training. On this 12 day cruise I rarely seen the officers and the ones I crossed paths with could not say hello or nod. Very poor. Food quality was horrible. The Crown dining room was the only decent place to dine for a half way decent meal. It was only adequate and had always been outstanding. I didn't mind paying the extra charge. This was shocking to me as I always found food served on Princess ships excellent. Read Less
8 Helpful Votes
Sail Date: July 2019
Our family of four (kids ages 8 and 7) was as impressed with Princess as ever. This was our 7th cruise with the line. The ship was condition was excellent, given its age with new Medallion Class technology having debuted. Our favorite ... Read More
Our family of four (kids ages 8 and 7) was as impressed with Princess as ever. This was our 7th cruise with the line. The ship was condition was excellent, given its age with new Medallion Class technology having debuted. Our favorite features are the fast internet speed, your cabin door automatically unlocking when you approach and being able to order a drink without having to move from your seat. The food, service, embarkation, debarkation, tender operation and kids club were all superior. The one area that needs attention, in my opinion, is entertainment. We have been watching the same production shows for the last 4 years. We were also surprised to be asked for our passports after boarding. An explanation letter about Irish law would have been appropriate as this is not common practice on cruises we have been on. Though we cruise often on many cruise lines, Princess is our favorite. We were so impressed by the Crown that we put down a deposit on a future cruise before leaving the ship. Read Less
2 Helpful Votes
Sail Date: July 2019
Had never cruised Princess before but chose for the port intensive itinerary of places we had always wanted to visit. Crown Princess exceeded all my expectations. Service & food were excellent. Horizon buffet offered an abundance of ... Read More
Had never cruised Princess before but chose for the port intensive itinerary of places we had always wanted to visit. Crown Princess exceeded all my expectations. Service & food were excellent. Horizon buffet offered an abundance of choices and variety. Staff was friendly and helpful. Excursions were well organized and guides enhanced the experience. Especially liked the Discovery tours in Guernsey & Cork. Yes - we kissed the Blarney Stone - was one of our favorite excursions. Would have liked more time in Edinburgh. Invergordan was a surprise. The locals were prepared for the cruise passengers and greeted us warmly. The visit to Normandy and the American Cemetery was exceptional and emotional. Our group was there when the chimes played the Star Spangled Banner and then Taps - no dry eyes after that! Ship never seemed crowded and was very clean. Cabin had plenty of storage space. Would definitely cruise with Crown Princess again. Read Less
Sail Date: June 2019
I am writing this review related to my trip on the Crown Princess with Princess Cruises between July 1st-July 12th of 2019, which sailed from Southampton, England to the British Aisles. I went with my whole family and spent two weeks at ... Read More
I am writing this review related to my trip on the Crown Princess with Princess Cruises between July 1st-July 12th of 2019, which sailed from Southampton, England to the British Aisles. I went with my whole family and spent two weeks at sea. The experience was very mixed, including both good and bad aspects, and I would like to share some thoughts below for those who are considering this cruise: Great aspects: -The best part of the experience was visiting the countries. We visited London, Dublin, Cobh, Belfast, Kirkwall, Glasgow, Invergordon, Edinburgh, and Normandy. The countries are absolutely beautiful, with great historical sites to visit and amazing historical sites. Our favorite was driving to Mont St. Michel and visiting different castles. -The cruise staff for the most part is very nice. We were particularly impressed with the staff in the dining rooms and the Lido Deck (particularly Bernardo in the Botticelli dining room and Donacio in the Lido’s Deck). The staff at the Lotus Spa was also great, especially Neahm from Ireland. -The evening shows and the music overall in the ship was great. The Vivace String Duo – who play the violin every night – is beautiful. The DJ at the 18th floor nightclub was great as well. -The Crown Grill Steak House is wonderful. We had out last meal there. You have pay additionally to dine there, but it was well worth it. The Crab Shack was worth doing as well. -The beds in the cabins were comfortable. The bathrooms are tiny though. The cleaning service of the room was good as well. Bad aspects: -You are always running in this cruise. Many times you do not feel you are on vacation. Most of the best sites are far from the ports, requiring taking tenders and multiple buses to get to the best locations. Excursions can get very expensive as well. In some locations like Guernsey, the wait to deboard was very lengthy. The cruise was not very good about providing information in advance of how to best manage the available transportation options. There is a great deal of information that we had to find out on our own. -The Crown Princess is a very daunting ship. It is huge and had 4,000 people on board. It was very difficult to find most places in the ship. The elevators were also very slow. -The Tree House option for little kids was very deficient. I have a 6-year-old. They advertise this cruise as kids-friendly, but we did not find that to be the case. They have this fairly large playground for kids between the ages of 3 and 6, but you need to leave your child with the cruise care takers. The cruise care takers were very rigid and formed very quickly a negative opinion of our child. Every time we tried leaving him under their care, they were not very happy and indicated he was too hyperactive. We did not feel welcomed there. When we asked the cruise caretakers to let our child run and play more, they said that they prefer to have kids sit down and do arts and crafts. The sad part is that I wish they would have had an open playground that all kids could use under parental supervision, which was not the case. My child loves running and playing and he could not do this in the ship. This was very important since it was very cold outside for most of the cruise, which impeded my son from playing in the outdoors areas of the cruise or using the pool. -The food in the cruise was very average. Our favorite was the Lido’s Deck. We did not particularly like the food in our assigned dining room, the Botticelli. -The Laundromats were a disaster. The cruise advertises that it has laundromat services, but then there are washers and dryers in every floor that are broken. It is very complicated to find token machines as well. I had to dry my clothing three times in the same dryer. It is a clear strategy from Princess to encourage you to purchase their very expensive laundry services. -We have all spent the week after the cruise sick with a respiratory virus and fever. My husband became ill in the ship and the rest of us became ill towards the end of the cruise. Even though the cruise takes measures to avoid the spread of diseases, it is very easy to come back ill. Overall, we enjoyed our trip, but we want to make sure future travelers are aware of these negative aspects. Read Less
1 Helpful Vote
Sail Date: June 2019
Ship: Crown Princess is showing its age but was well maintained. Laundry facilities are located on most floors but are heavily used. Must use tokens available in the laundry rooms but the machines were out of tokens quite often so I ... Read More
Ship: Crown Princess is showing its age but was well maintained. Laundry facilities are located on most floors but are heavily used. Must use tokens available in the laundry rooms but the machines were out of tokens quite often so I recommend you get tokens ahead of time. 3 dollars per wash or dry but some machines were broken. $1.50 for detergent and softener. Itinerary: London (Southhampton); Guernsey (St. Peter Port) ; Cork (Cobh); Dublin; Belfast ; Glaskow (Greenock); Orkney Islands (Kirkwall); Inverness (Invergordon); Edinburgh (South Queensferry); Paris/Normandy (La Havre). If you take ships tour to Normandy sit on left side of bus for best view. Be prepared for change as arrival and departure times will change and in some cases the ship will not enter the port if tides, currents, and winds do not allow. Stayed over two day in London and got last minute tickets to lion king play which was terrific. Visited British Museum which was free and saw Rosetta Stone and Cleopatra’s Sarcophagus. Currency: Five different currencies; British Pound, Guernsey Pound, Orkney Pound, Euro, North Ireland Pound which are not easily or interchangeable at all. Didn’t need a lot of local currency but it was convenient at times. Credit cards can be used everywhere but make sure you ask before you sit for a meal or drink because some don’t. Use cards that don’t have foreign transaction fee. When asked whether to charge in dollars or pounds choose dollars because the store will charge a transaction fee if you chose dollars. Test debit cards in U.S. to make sure they work and advise all credit card companies that you will be traveling to Europe. Food and Beverage: Plentiful but average. Soft drinks and alcoholic beverages must be purchased unless you get beverage package. Own time seating allows you to show up at any time. Can request couples only table or may opt to join others at larger tables. Able to talk with others adjacent to you even if seated at couples table. Ship had special wine – Mondavi 3 75 milliliter bottle for $5 – enough for two glasses each. Can purchase soft drinks on shore and bring back to ship. Some even purchased wine and got it onboard. Excursions: Ships excursions are very expensive but you will get lunch and pre-paid admission to sites. Met with one couple who arranged private tours at all ports and used Trip Advisor to find others to join them. Price was $85 per person per day (8 people per van) – much cheaper than ship. Private tour guide followed them to Glasgow, Inverness, and Edinburgh. Could tailor excursions to specific sites they wanted to see. Start as early as you can on your own time tours to avoid queues and lines at sites. London Heathrow Airport: Convoluted terminals with long walkways. Will take 15-20 minutes to walk to or from gates plus customs and security checks. Use oyster card for subways and buses in London. Can purchase on line or in airport and get remaining balance reimbursed before you return. Port Information: Every port had information booth on shore or set up on ship. Sometimes the walk from the port to the train was 30 minutes. May have long wait for transportation from port if you wait on the ship for your number to be called for the shuttle to the shore, wait for the tender to be fully loaded before leaving, get on the bus and wait for it to be fully loaded, and then drive for 30 -45 minutes into the town. Hotel Information: London Heathrow Hilton Terminal 5 not close to terminal. An old but very nice hotel but no shops close if you need or want to purchase anything. Heathrow Hilton Express Terminal 2 was terrific and had only been open one week when we stayed there. Can push trolley from terminal 2 through car park into hotel without going outside or using shuttles. Free trolleys are everywhere for luggage. Miscellaneous: Many people on the ship boarded at one of three ports. That allowed them to stay longer in cities they were interested in and to seek cheaper airfares. Needed at least two days in Belfast and Edinburgh and less in other ports. Edinburgh and Glasgow are about 50 miles apart so you could arrange tours if you get on board the ship at other ports. Cobblestone streets are brutal to walk on. Take hair dryer that automatically adjusts to 110V or 220V current. Ship uses 110V outlets so you only need adapters on shore. Having two adapters is helpful if you are using the hair dryer and charging your phone at the same time. Don’t need a transformer if you have dual voltage hair dryer. Most late model cell phones can automatically adjust to 110v or 220V so you only need adapter. Global Entry approval greatly speeded passage through customs on return to U.S. Travel guides for Scotland and Ireland were helpful for general information but they are not written for cruises so have little to no port information. Layered clothing is essential. May be hot one minute, raining and cold the next. Water bottle large enough for ice was very helpful. Ice is difficult to find off the ship. To prevent noro virus outbreak, ship recommends you wash hands after meals. Hand sanitizer not effective against noro virus. Believe that is closing the barn door after the horse has left. We gathered our food with the tongs provided in the buffet and then went to the washroom to wash out hands before we sat to eat. Read Less
8 Helpful Votes
Sail Date: June 2019
I chose this itinerary because of its itinerary. Had never cruised around the British Isles even though I had cruised about 30-40 times before world-wide. This is my first cruise with Princess. Front Desk experience was worst ever, with ... Read More
I chose this itinerary because of its itinerary. Had never cruised around the British Isles even though I had cruised about 30-40 times before world-wide. This is my first cruise with Princess. Front Desk experience was worst ever, with staff giving incorrect answers (rather than saying that they don't know). Embarkation/Disembarkation was VERY SLOW, possibly because they were trying to use a new system. Cabin needs complete overhaul (I do understand that a major renovation is scheduled at the end of this season). Air Conditioning duct sent out black particles on our bed (and we could have breathed in some of those while we were sleeping). After many calls, someone finally came and put in a temporary make-shift filter. The cooling "thermostat" failed one night, and the cabin was freezingly cold with strong COLD air blowing out right above our bed. Calls to Passenger Services that night did not help. No one came (even though we were told that someone would come and take a look). It took 2 more calls in the morning for someone to finally come. Dining and Casino staff were great though. Excursions were very expensive/over-priced (a similar local tour would likely cost half or less) and yet most of them were quite disappointing. e.g. One full-day excursion departed an hour late (because of the disembarkation long line), and returned 15 minutes early. As a result, of the 2 major visit/stops, one 2-hour stop became a basically 40-minute photo stop (barely time to go into the castle ground, took a few garden photos and left). Then, with a long 2-hour lunch, the afternoon stop (with free time, shopping, promised/stated) was completely cancelled...not even a photo stop. We went barely into that town, and immediately turned around and came back to the ship. Everyone complained, and we received a 40% refund (but the whole day, and probably my only chance of visiting those cities/castle totally wasted.). Another excursion used a fairly old bus. Not only that there was no air conditioning, but also no air circulations...for 2-3 hours. It was a hot day and a FULL bus too. Again, I believe everyone complained and we got a 20% refund (but the condition was so bad that I hope no one got sick afterwards). If you like comedians, then the entertainment was good (good guest performers), but that seemed to be the main thing this cruise offered. No magic show, no acrobatics, no jugglers, and horrible singers. I ranked Entertainment worse than all my previous cruise experiences (even though I do enjoy comedians....but not almost EVERY NIGHT!). The 2 violinists on board were great though, but they performed at times when I was either on a full-day excursion or busy eating dinner. Read Less
Sail Date: June 2019
We chose the British Isles cruise through Princess due to the ports. It is a very port intensive cruise but you see a lot and each port has a lot to offer. Embarkation and disembarkation out of Southampton was so easy. We took a private ... Read More
We chose the British Isles cruise through Princess due to the ports. It is a very port intensive cruise but you see a lot and each port has a lot to offer. Embarkation and disembarkation out of Southampton was so easy. We took a private taxi to the Southampton for embarkation and drop off could not have been easier. For disembarkation, we used Princess to get us to the airport. Though we had to be up early, they got us to London Heathrow in an hour and a half. Activities and Cruise director staff was wonderful. We had two sea days and there was lots of activities to keep people busy or movies in the stateroom to watch. Food in the dining room left a lot to be desired but if you do go for breakfast get the french toast, super yummy. The buffet had lots of options and the food was pretty good in the buffet. We did some shore excursions through the cruise but the majority with third party companies. Overall, the cruise was very enjoyable. Read Less
4 Helpful Votes
Sail Date: June 2019
We were looking into cruising around the British Isles and Princess offered the best time of year and the most ports of call that interested me and my family. My husband and I had cruised before on two other cruise lines for a shorter ... Read More
We were looking into cruising around the British Isles and Princess offered the best time of year and the most ports of call that interested me and my family. My husband and I had cruised before on two other cruise lines for a shorter time, but had heard good reviews of Princess. We were not sorry in the least that we chose the Crown Princess for this Trip of a Lifetime!! After winning the battle with a serious health issue last year, my husband decided that he was due a very special trip this year. Being retired, this was truly a leap of faith financially for us. Our two grown children were also able to join us and the British Isles were at the top of all our "Bucket Lists", especially since my husband had been delving so deeply into his British genealogy while re-cooperating. The Crown Princess is a massive, elegant ship, well-maintained and appointed. We "splurged" on a balcony room and will never regret it - waking up at dawn and gliding by the green coast of Ireland will be one of the most beautiful memories I will ever keep. The stateroom was extremely clean and comfortable, and our stateroom attendant could not have been more pleasant and sweet. The abundance of wonderful food was amazing, and with a diabetic and a vegan in our group, all our dietary issues were easily satisfied! Unfortunately, with all the great excursions that took us off the ship, we never had time to fully enjoy ALL the fun events that the Crown Princess had to offer! (But our family did win TWICE at the nightly Trivia event that we made sure not to miss!) We also greatly enjoyed the movies and live entertainment in the theater, and also braved the chilly wind on the deck at the Movie Under the Stars one night, wrapped in cozy blankets with bags of popcorn! Every crew member who simply passed us in the hall, or served our dinner, or cleaned our staterooms greeted us with big smiles and a helping hand. We spoke with several who told us what it was like to live and work on such a huge cruise ship - and they all loved doing it! I know every cruise is different and there are no guarantees that each one sails through smooth waters in perfect weather, but that was our lucky experience! Princess took great care of us, made Britain and France accessible to us with amazing shore excursions, and played host to our family in so many unexpected ways! How wonderful it was to have the four of us together again for 12 glorious days filled with beauty and laughter! Thanks, Princess!! Read Less
2 Helpful Votes
Sail Date: June 2019
Age group is 47-50 with a 12 year old. Atlanta We chose this cruise for the ports and this was our daughters first trip abroad. We wanted her to see Paris along with the other ports fabulous ports in Ireland and Scotland. Pros to this ... Read More
Age group is 47-50 with a 12 year old. Atlanta We chose this cruise for the ports and this was our daughters first trip abroad. We wanted her to see Paris along with the other ports fabulous ports in Ireland and Scotland. Pros to this ship was the great new sleep system. They have all new beds with fabulous pillow tops that call to you after a long day of touring! Our cabin was clean, but a little too small for a balcony. Also the wait staff was friendly. I celebrated a birthday on board and I felt the balloons and the card felt like a great personal touch. Made me feel special. Cons to this ship were the food. The buffet was a hit or miss and the dining room was below standard or what we are accustomed. The ship's aged and in many placed severely, like the pool deck at the back of the ship had wood splintering off the steps. We didn't use the pool as it was to cold, but I would be concerned for injury. It would have been nice to have a ship that offered a enclosed indoor pool for this British Isles cruise. There are no frills of amenities on board. I believe there is a basketball court. The entertainment was poor. We attended a concert, comedy, and a production. We booked 1 shore excursion, London on your own. Which basically was transportation into London. Immigration policies changed, so it took longer to get off the ship, cutting into our time in London as it is 2 hours each way. Leaving us 4 hours in London. Because the cruise offers disembarkation and embarkation in several ports, and South Hampton was one of them, disembarkation for an excursion seemed disorganized. In hindsight, this excursion wasn't worth the expense, $99 pp. I am glad that we booked all private tours. This cruise was port heavy, with 2 at seas days. We were pleasantly exhausted and enjoyed almost every port. I'm not sure we could have stayed awake for late night entertainment, although we did try them. All in all, we had a great vacation and loved loved loved Ireland and Scotland. We went into this cruise excited and positive and we couldn't be more pleased. Would I sail with Princess again? Yes! A long as it's a newer ship with a great deal. Read Less
5 Helpful Votes
Sail Date: June 2019
We booked this cruise to spend time with family and visit places we’ve never been. However, the ship was old and falling apart and caused us to miss Dublin and be late to Liverpool. We didn’t even get to stop at Guernsey at all, and ... Read More
We booked this cruise to spend time with family and visit places we’ve never been. However, the ship was old and falling apart and caused us to miss Dublin and be late to Liverpool. We didn’t even get to stop at Guernsey at all, and the captain announced it as though it was a good thing we “get to” spend another day at sea. In every case the time spent at each port was much too brief. The smell of sewage came up from our shower drain, water soaked the carpet in the halls, a toilet that didn't always flush, broken elevators, bit up by something during sleep with new red marks each morning, internet that didn't work. Four of us were crammed into the tiny cabin and it was torturous, but there was nothing we could do so we tried to make the best of it. With such an incredibly small shower, it was a wonder why so much space was taken by a thick folded metal stool double zip-tied hanging from the handrail inside. The gym was old with broken equipment. For all the technology they’re adding with touch-screens and their new “medallion,” the ship itself is still a dump. The “entertainment” was embarrassing, with the target audience being over 90 years old no longer of sound mind. I watched three shows to be nice to other family who wanted us to go with them, but each show was awful. Ship activities consisted of those you’d see at a retirement home, like bingo. Unfortunately we witnessed a Zumba class right in the middle of a main open area, and we will never be able to un-see it. We felt generally trapped without anywhere nice we could go, and it was like a prison on the sea.  The food was not good and literally inedible in some cases; fake eggs, plastic bacon, rubber cheese, food with a chemical taste, and lots of breads and sugar. Princess Cruises lied to us about some of the excursions, inclusions and packages, and when we brought it to their attention they didn’t make things right. Multiple lies to trick us into spending more money, like promising a free reservation for premium dining but then telling us after eating it’s not free, or telling us we can’t leave the ship unless we pay for one of their excursions. We purchased soda packages for the kids and yet they were often told “no” or only allowed a very small portion, so we can warn everyone the packages are not worth it. Prices charged were higher than what was listed on the menu, and it’s unfortunate you can’t trust them to be honest. This cruise was a waste of time and money. It even made us all sick, probably from the bad food and being trapped on a dirty old ship. “Come back new” is a lie - I feel wiped out and ripped off. It was a terrible, awful experience, and one that I never want to repeat as long as I live. Now I need to plan another trip to the UK without the limitations of having to get back on a ship by dinner time. If I ever take a cruise again, it won’t be with Princess. Read Less
4 Helpful Votes
Sail Date: June 2019
This was my 15th cruise and my third with Princess. The quality has definitely declined since the merger. We we first ordered to surrender our passports!?! Before boarding the ship. I can’t believe Princess would send passengers into ... Read More
This was my 15th cruise and my third with Princess. The quality has definitely declined since the merger. We we first ordered to surrender our passports!?! Before boarding the ship. I can’t believe Princess would send passengers into a foreign country on the excursions after taking their passports and refusing to give them back! Princess stated that was a rule of the embarkation group who are not affiliated with the company!? They are dealing with every single customer of yours and handing over all the passports to ship personnel who refuse to return them. Some passports were misplaced (horrifying experience when trying to return back to your country)! There were only two employees to handle all the shore excusion activity when we docked at each port The boat had a mechanical failure which forced the captain to cancel a port altogether and wait for 8 hours outside Dublin for high tide. This has happened on other boats from time to time, but there we’re “projects” a crew member was attempting to fix all around the boat. The engine, the elevator(people did get stuck), numerous flooring issues taped off, room attendant carts constantly parked in hallways, etc. This went far beyond the routine “wet paint” areas you normally see. The dining staff we always in a frantic rush due to lack of enough staff. Mistakes were very common. The employees genuinely wanted to give excellent service, but were overwhelmed. The menu was disappointing. Each night came with an insert menu listing better dishes for an additional $20 per person. This cheapened the original menu items and made a family of 6 pay and additional $120 a night if the wanted to try an excellent dish! Unbelievable! Due to my past two excellent Princess experiences, I found myself making excuses for Princess to my friends and family. When we returned home and remembered all the negative experiences, we were disappointed that we chose Princess. Read Less
4 Helpful Votes
Sail Date: June 2019
This was to be a graduation cruise for my granddaughter. from day 1, the ship had trouble. toilets on my deck didn't work - had to call the front desk each time we needed to flush!! also, ship had issues with electrical or ... Read More
This was to be a graduation cruise for my granddaughter. from day 1, the ship had trouble. toilets on my deck didn't work - had to call the front desk each time we needed to flush!! also, ship had issues with electrical or something so it put us behind to where tours had to be cancelled for 3 ports so it could get fixed! Very, very disappointed as these were important ports for my granddaughter. The excursion we booked w princess to go to paris on our own left us off at a location that we either had to walk a long distance to see sights or find a hop on hop off bus. tour ran late leaving the port so our time in paris was cut short - awful experience and didn't see much of anything. Extremely disappointed!! Lights in dinning room were either out or flickered the entire cruise - no one cared to fix/replace them. dinning time was moved from 6pm to 5pm which was way too early if taking excursions in port. We were put into a dinning room that was an overflow for 1st seating and for anytime dinning. at 5pm, this dinning room was empty except for a few other couples. not fun and did not promote the dinnertime excitement it would normally have - especially on formal nights. The entertainment on board was horrible. princess singers couldn't hold a tune. they had low budget commedians that were awful. the only entertainment in the lounges were game shows that the cruise staff put on and were so dumb. no live bands in the lounges nor magicians, hypnotists, etc. EXTREMELY LOW BUDGET - Overall, this trip wasn't worth the money on princess. The cruise experience was awful as were the staff at the front desk. Extremely rude and uncaring for all the problems the ship had. I HAVE ALWAYS LOVED PRINCESS CRUISES AND AM 1 CRUISE AWAY FROM ELITE, BUT AM DEFINITELY GOING TO RETHINK MY NEXT CRUISE AS THE PERKS OF STATUS DO NOT COMPENSATE FOR THE CONDITION OF THE SHIP Read Less
13 Helpful Votes
Sail Date: May 2019
We have cruised 18 times with Princess and with the exception of this last cruise, it has always been excellent. This cruise was a bargain basement boat ride. It was a costly, disorganized, irritating disaster. The Versailles tour was an ... Read More
We have cruised 18 times with Princess and with the exception of this last cruise, it has always been excellent. This cruise was a bargain basement boat ride. It was a costly, disorganized, irritating disaster. The Versailles tour was an aggravating nightmare, depriving us of the opportunity of a lifetime. Princess was responsible for a 45 minute late start. The tour category of moderate should have been strenuous. Our tour guide was preoccupied with participants, including wheelchair and walkers who needed assistance. Consequently, we got an expensive bus ride and a quick look at the palace. No time for the grounds, musical presentation or gift shop. Do not pay for the useless Dublin shuttle service. It is much less expensive and more convenient to taxi. Our balcony looked like a leftover garage sale. On the plus side; the staff was courteous and helpful. The service and food at the dining room was very good. Sabatini's was better than ever and the Crown Grill was first class. The production shows were fun, lively and entertaining . We did not "Come Back New", we came back angry. Princess WAS "Where We Belong". We hope they fix it. Read Less
7 Helpful Votes
Sail Date: May 2019
Overall loved our trip just not the cruise portion. Princess dropped the ball on organization. Embarkation was smooth and done well. Then it went sideways. The front desk staff was so disorganized and customer service seemed unimportant. ... Read More
Overall loved our trip just not the cruise portion. Princess dropped the ball on organization. Embarkation was smooth and done well. Then it went sideways. The front desk staff was so disorganized and customer service seemed unimportant. They would make a mistake on paperwork or requests and just say it was our fault. Disembarkation was terrible because of yet another series of mistakes they made and has running all over the ship for customs by there direction in a letter sent to our room. Only to find out oh you don’t need to do this. 2 hours of our morning. The food was mediocre at best. No real variety on Buffett and quality was low and seating very difficult. The dining room staff and bartender we had still understood cruising but princess has turned into a traveling flea market. They took up valuable seating space for art auctions on sea days. We struggled to find somewhere to sit and enjoy a cocktail or play a game. The off hours dining options were good but liked to close early. The ports were amazing and I highly recommend the destination but possibly choose another cruise line. Read Less
6 Helpful Votes
Sail Date: May 2019
We chose the British Isles! Great ports, short on time, but we did so much I don't know where they would have found more time. Overall experience was great. All of the ports were fun and had loads of things to do. Perhaps one ... Read More
We chose the British Isles! Great ports, short on time, but we did so much I don't know where they would have found more time. Overall experience was great. All of the ports were fun and had loads of things to do. Perhaps one change would be stay one day in Doublin and two days in Edinburgh! We chose outside tours and were thrilled with them. Saved a considerable amount of money on them, too. The tours are smaller, personalized and just more fun than those offered by Princess. We had big problems with the assistance at the Front Service Desk. A JOKE! Fortunately everything went pretty smoothly, but the one hiccup was a major deal. Unfortunately, the Service Desk agents gave a different answer for the same question. Even asking to speak with the manager didn't get much help. Promised to call back and never did. Unacceptable. Apparently getting off the ship for a few days is something no one has ever done before (hah)! Our friends got approval from Princess before making reservations. The Crown Princess did everything to make this a terrible expereince for them. On the departure date they were told to go to immigration at 6:40am. They did. They were sent to three different places and no one was there. Nice way to end the cruise. The dinners were fine. Quality a little less than it used to be. We had an outstanding waiter at dinner who made the entire trip worthwhile. Hermanie was excellent! We never saw the Captain (except at the Platinum and Above Cocktail Awards event). Saw very few of the 'suits' walking around. Usually they are a lot more present than that. The Crown Princess is getting worn. It needs updating. The public bathrooms were terrible, tile falling off the wall, etc. Carpeting in the buffet was worn out. It has always been such a beautiful ship it's a shame to see it in such a state of disrepair. But the beauty of the British Isles is worth the trip. Such a lovely area to enjoy. The peace, beauty and history are worth the trip. Read Less
Sail Date: March 2019
We arrived the day before, choosing a hotel with free transferts from airport and to port. But, they changed the rules before we gat there, so now they charge 10$/pers to port... a taxi cost 25$. We were 4 adults, so we chose the taxi. ... Read More
We arrived the day before, choosing a hotel with free transferts from airport and to port. But, they changed the rules before we gat there, so now they charge 10$/pers to port... a taxi cost 25$. We were 4 adults, so we chose the taxi. Embarcation was fast (we are Platinium) and they offer cake and coffe while we wait in a private lounge. The ship, our cabin, dining venues and especialy the service was wonderful! Entertainment was good when the dancers and singers were giving the show, but stand-ups were skeaking too fast for those who were not english speaking (native). Ports : we had been to most of them before, so we just walked around in the neighbourhood, except for Dominica, where we took a tour by Princess (good idea, since it was late and they waited for us!). We were surprised by 2 other family members who joined us for the cruise! They managed to find out our cabin number and booked the cabin just beside us! We then opened the balcony doors to have a 3 cabin balcony... very nice! (for confidentiality... that is another story!) We did the same cruise last year and truly enjoyed both cruises. Read Less
Sail Date: March 2019
We choose this cruise for the itinary and the lenght. Visiting 6 nice places! It was very easy for embarkation and disembarkation, no wait! The ship was nice, like that on deck 7, you can walk all around, chairs for admiring the ... Read More
We choose this cruise for the itinary and the lenght. Visiting 6 nice places! It was very easy for embarkation and disembarkation, no wait! The ship was nice, like that on deck 7, you can walk all around, chairs for admiring the view. The staff is so nice and always smiling at you! The entertainment staff is really funny. A lot of onboard activities, we really like the 'Voice of the Ocean' and the 'Love Boat Party'. We took some excursions, two on beaches (St-Kitts and Barbados) and one was a water taxi in St-Thomas and shopping, really nice, on your way back to the ship, you do the tour between the island of St-Thomas and St-Croix. In Martinique, we took a little bicycle-cab (electric), the person is pedaling and showing/explaining all the major attractions, we went to the supermarket. Didn't really like Antiga, In Grand Turk, they are trying to rent you umbrella at the beach when it says at the entrance free chairs and umbrellas! Read Less
1 Helpful Vote
Sail Date: March 2019
We Uber’d to the pier for $8 for the 4 of us. We planned to walk as it is just across the street about a 10 minute walk to births 1 and 2 The usual Princess ones, but the Crown was at berth 14. We arrived around 11 am and checked in ... Read More
We Uber’d to the pier for $8 for the 4 of us. We planned to walk as it is just across the street about a 10 minute walk to births 1 and 2 The usual Princess ones, but the Crown was at berth 14. We arrived around 11 am and checked in with no line then waited about 15 minutes to board. On by 11:20 I think. The ship looked good inside and out. All the crew members I talked to were friendly and open. I tend to talk to crew a lot. Only on the last sea day was it hard to find a lounger by the pool. No noticeable lines anywhere even on embarkation day. Bar service was good as well as the grill, pizza and ice cream. The buffet was good also. My youngest son was pleased to find that they had waffles for afternoon snack at the buffet; he’s a big waffle fan! I was introduced to star fruit there as well buy a server, probably the tastiest fruit I’ve had. The usual cruise activities didn’t intrude if you didn’t want to participate or watch. It was the first cruise that I actually saw whales in the sea, both jumping and spouting! We had an emergency evacuation the second day. They cleared the front half of the ship outside and the promenade deck as well as all balconies on the port side as a Coastguard helicopter came to take the passenger to a hospital in Puerto Rico. We didn’t do any shows. Saw a special guest magician that was really fun. We went to trivia a few times but mainly just relaxed on ship. The boy’s loved the kids program in the Lodge. We let them check themselves in and out on sea days. They had foosball, air hockey, skeet ball, a lot of arts and crafts, movies, and of course computer games. They came back with a lot of stuff from the program some junk and some worth keeping. They got small stuffed whales as a goodbye gift. They get a “kids” patter in the room the first day with the week’s schedule. On sea days we would have breakfast with them then they would go to the Lodge and we’d meet back for lunch and pool time most days. Most nights they would eat dinner with us and leave before we were done to go to their evening activities. On port days after our excursions or exploring we would have to check them in and out of the program in person and be given a pager for contact until sail-a-way. We had Anytime Dinning that worked great for us. As I stated we were a group of 8 and the first 2 nights we had a 10 to 15 minute wait but from day 2 on the Maitre’d told us to just show up whenever we wanted as they were holding the same table just for us! Our Head Waiter, Sebastian, took excellent care of us. On several nights he brought us special dishes for us, a couple of pasta dishes, calamari, and a special dessert once. I think they were from the Club Class. The pastas were tasty the calamari not so much. My 9 year old told him he liked the bacon in the buffet so on his birthday he brought him a plate of bacon as a gift! It was a favorite time of day for us as a family to get together each night for dinner and share experiences not only amongst ourselves but with Sebastian and Natalia our waiter. Often we would stay late talking with them and each other. We booked all excursions through the ship. We like the security of that. St. Kitts was swim with dolphins. It is kind of expensive but well worth it. This was our 9 year olds birthday request and by far the highlight of the trip for us all. My wife had done it in the past and said it was incredible, I was more along the lines of we’re on vacation and it was an experience she wanted to share with the boy’s so let’s do it. It was fantastic! We were in the water with the dolphins for about 40 minutes we danced with them, pet them, held them, they pushed us by our feet, pulled us with their fins, had them do some other tricks. It was the most amazing thing to experience. It’s hard to explain until you experience it. But if you get a chance to do it go for it! I couldn’t recommend it more. In Martinique we did a catamaran sail/beach break. The sail was much better than the beach break. It was interesting in that the tour guide constantly reminded us that Martinique is part of France and the EU, things like “all our exports go to Europe “or, “we can travel to any EU country without visas” “we are all French citizens”. It seemed a little more than just national pride, almost as if she thought she was superior because of it. Incidentally I think the majority in our group was from the UK. Martinique was the least touristy of the ports. There is a neat fort near the cruise port but you can’t go in as it is an active French military base. In Barbados we went snorkeling over shipwrecks and saw sea turtles and stingrays as well. It was really fun snorkeling there. In Antigua we did a sting ray encounter witch was fun as well. We rode a small boat out to a sand bar on the Atlantic side of the island and had about an hour interacting with the rays or just snorkeling around the shallow bar. St. Thomas we basically stayed on the ship. After 4 busy days it was nice to just relax aboard and the boys wanted to be in the kids club anyway. Grand Turk we just hung out at the cruise port beach. There was a Carnival ship in before us so it started out crowded but they departed a few hours after we got there and gave us more room. It was a good beach day. Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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