322 Princess Crown Princess Family Cruise Reviews

We wanted to get out of the cold so we booked the Crown Princess to the Caribbean. Our first sign that things weren't going well was that no one could sign onto the Medallion.net to get the internet and free wi-fi that was advertised. ... Read More
We wanted to get out of the cold so we booked the Crown Princess to the Caribbean. Our first sign that things weren't going well was that no one could sign onto the Medallion.net to get the internet and free wi-fi that was advertised. After an hour and a half wait and one cruise member helping, we finally got it. Before I go any further, let me say this was our 24th cruise. Our room had NO ventilation. It took until the evening of the next day to get service, even though our wonderful cabin steward, Weny, called right away. Weny, by the way, was the best thing about our cruise. A second sign we were in trouble was that they very insistently wanted us to share a table. Princess offers Anytime dining, and you are not supposed to have to share tables. Well, the whole thing is a joke. We were seated at a long upholstered table and our table had about 12 inches between each of the other tables. We were "sharing" anyway... no matter what they advertise. Then, came the food! I watched as several people sent back there food. A woman sitting next to us, asked what she was served and she was told it was what she ordered. She shook her head, tasted it, and said "no it is not, take it back." This went on through the whole cruise. My husband ordered the beef wellington one night a got a piece of beef 3 x 2 inches long. They had 2 choices for desserts; beside ice cream, and a sugar free one. Everything tasted the same. If you didn't go to dinner at 5 pm and wanted to sit by yourself, you couldn't get a table. Our last night, we went down at 5:30, the receptionist at the dining room told us that "It could be half hour, whole hour, or more" with a very snide look on her face. We went somewhere else to eat. She called us at 7 pm. to say our table was ready. Nothing that Princess advertises comes to fruition. I realize that many of the cruise employees don't speak fluent English but every cruise we have been on they have at least been able to understand what we were asking. On 4 different occasions I asked specific questions about specific things going on during the cruise. Each time I got the wrong answer. How do I know, because I wound up going to Guest Services to get the "correct" answer. One morning we were taking our breakfast outside. The automatic door closed on my husband as he was walking through it causing his hot coffee and breakfast to spill all over him. A staff member yelled at him and said he had to be more careful. My husband responded with, " I thought these were automatic doors", "No, no, they are not" said the staff member. To which my husband said the same thing, and, again, they employee said "they are not automatic doors." I finally got up and pointed to what was printed on the doors, themselves which was Automatic Doors. I told him what it said and he turned and walked away. Every other night, they included a sheet in our dinner menu to get us to order something from a restaurant you had to pay for. Shore excursions....This was the most disorganized set up I have every seen. You were supposed to "show up" on the pier for your individual excursion. Except, everyone else did too. You had to walk through the crowd trying to find out where your line was. It was funny because everywhere you went; sitting areas, outside elevators...speaking of elevators, half of them didn't work. People were complaining about the same things I am writing about now. Everyone kept saying, "I'm so glad you said something because I thought it was just me." The best places to eat were the Salty Dog and the Pizza by the pool. The piazza had some nice salads and paninis but there was hardly anything between the bread. Another problem was the PA system. You could never hear what they were saying....ever! Now, for the good parts: Weny, our cabin steward was great. And we made sure he knew we appreciated him. The first night's show was fabulous. The Princess singers, dancers, and orchestra were great. They did a Motown show that was super. And my hat's off to Sergi...he was great entertainer. This was our 4th Princess cruise. Would we do it again? NEVER! Read Less
Sail Date January 2020
We have cruised several times and usually go Norwegian. We are a couple in our 40s, with 18 yo and 11 yo sons. We love NCL for the food and all the activities they have on board. We decided to try out Princess because we loved the 10 day ... Read More
We have cruised several times and usually go Norwegian. We are a couple in our 40s, with 18 yo and 11 yo sons. We love NCL for the food and all the activities they have on board. We decided to try out Princess because we loved the 10 day holiday itinerary of this cruise. I knew it was a bit of an older demographic, but honestly said to myself "how bad can it be?" We travel a lot and always are able to make the best of any situation so I thought we could do without some of the amenities that other ships offer since we would be at port most days anyways... We just got home yesterday and I can say confidently that we will NEVER go Princess again. I have a whole list of issues with this cruise line, but to summarize: 1. Food was not good. We are used to knock-your-socks-off food with lots of dining options, specialty restaurants, etc... The buffet food was better than main dining room on most days. But the buffet was random, small and not great. For example... here is what the lineup was on one day for lunch and in this order: Black beans, indian butter chicken, steamed cauliflower, grilled zucchini, mashed potatoes, crock pot stew, creamed corn, steamed fish of some sort.... there were a few more items, but you get the idea... I wish they would have done something that made sense- a day of Indian, for example, with 3-5 Indian dishes followed by the mashed potatoes and regular American food options. Or how about a day of Chinese food, Mexican food, etc? It was like they pulled out whatever was in the fridge closest to them, warmed it up and slapped it down on the buffet line. Weirdest thing ever. And the buffet was TINY. My 11 year old lived off of grilled Hamburgers from the poolside grill for 10 days. The breakfast buffet was worse. The most watery scrambled eggs you've ever seen- reminded us of the free breakfast you would get at a Holiday Inn. No omelet station unless you found a crew member and specially requested it. Then it took 15-20 min to make (they prepared it in the back). Microwave bacon. Yuck. I ended up eating an English muffin with mystery jelly (it was never labeled on what flavor it was) and a bruised banana most days. They also only had two specialty dining restaurants and it was impossible to book a rez once on board. I luckily booked one night of specialty in advance, but once we were on board and realized the regular dining was not very good, we wanted to book more nights of specialty but couldn't. Oh and once on board, they advertised a one-night-only Crab Shack night (Which was extra $$ but we were willing to pay just to have something GOOD) but only had enough slots for about 30 reservations so they were booked by the time we called to get a reservation. Really crappy planning, in my opinion. 2. We were bored out of our minds. No water slides, no rock climbing wall, no ropes course, etc... we knew this cruise line catered to an older crowd and that these amenities were not on the boat, to be fair. However, I expected they would have some of the normal staples at least: Pool table, mini bowling alley, miniature golf, kids arcade, etc... Nope! They had a tiny golf putting green, but it is NOT a mini golf course. And the basketball court we were looking forward to was like a quarter court. Smallest one we have ever seen! And there was no dueling piano bar or any sort of entertainment like that. The comedian they had was mediocre. The best act they had was the vocal impressionist singer they had on one night. I've never seen more people sitting around a cruise playing board games and cards. It seems that everyone was bored! And we have never done more Bingo or did more trivia- we had to just to keep ourselves from dying of boredom. Also watched more movies on this cruise than ever before in my life. I don't think we have ever watched a movie on a cruise ship, actually. 3. They had a generator problem on the ship on the cruise prior to ours, so they couldn't go full speed and canceled one of our port days. So yes- we had to spend ANOTHER day on the dang ship with the same lame food and dying of boredom. They also trimmed time off of our St Thomas port, which interfered with our plans for that day. 4. They were an hour late into one our ports and the shore excursion we booked through Princess on Grand Turk sucked. It was a true cattle call type of experience. We usually book our excursions outside of the cruise lines and this was a good reminder of why. **The one positive thing about Princess is the service is really good. All of the staff we encountered were helpful, friendly and worked very hard. We do think in that respect, the service on Princess is a bit above the rest we have previously sailed on. Perhaps we have been spoiled by previous cruises or perhaps we just aren't the right demographic for this cruise line, but either way... we won't be back. We talked to other people our age on the ship and it seemed to be the same consensus. I felt bad for the families with children younger than ours- they were having a hard time it seemed. I just called and canceled the Alaska cruise we had for the 2020 summer that I booked a year ago. I am relieved! Never again! Read Less
Sail Date December 2019
Terrible food. Poorly scheduled entertainment times.This cruise they eliminated a port so we had an additional day at sea and two other ports had reduced time there. Very disappointed and will not cruise Princess again anytime soon. The ... Read More
Terrible food. Poorly scheduled entertainment times.This cruise they eliminated a port so we had an additional day at sea and two other ports had reduced time there. Very disappointed and will not cruise Princess again anytime soon. The casino should have had more tables open while at sea since we had additional unexpected time sailing.The staff was nice...no complaint with them. Food variety as well as quality was terrible.The lido dining area closed at 11 pm so any food was by room service which took a while and came up cold. We had a set dining time at 7p. Things like trivia or other fun "game type" participating activities seemed to be scheduled during our dining time. Some of the more popular activities should have been done in larger venues/lounges. Our balcony room was nice but on both Princess cruises we have taken the bathrooms are extremely small. Showers leave barely any room to turn around in without flooding bathroom. Read Less
Sail Date December 2019
This was our 4th family Christmas cruise (all on different lines) and it was very nice. We had 7 of us ranging in age from 19 to 79 and we all enjoyed ourselves in 3 cabins, although 5 of the 7 of us are still fighting respiratory illness ... Read More
This was our 4th family Christmas cruise (all on different lines) and it was very nice. We had 7 of us ranging in age from 19 to 79 and we all enjoyed ourselves in 3 cabins, although 5 of the 7 of us are still fighting respiratory illness and we've been home for a week. We hired 2 Uber vehicles to get from FLL airport to the seaport and the price was $17 for one and $26 for the second with the cars being of equal quality/size. No idea why such a difference but had a similar experience with taxis for the return trip to the airport (in fact the larger car on the return was the cheaper one?). Embarkation was a beautiful thing. One of the easiest we've experienced. Debarkation was awful!!! Seems too many people can't follow directions and get in the line before their combination color/number was called. There were only 4 customs agents on duty so that contributed to the very long line but he did not even ask us any questions, so I'm not sure why the process was so lengthy. Luggage delivery and collection was very efficient for us, although my in laws had to wait til evening to receive their luggage on embarkation. The ship is a bit on the older side but was good for the most part. As usual, had problems finding loungers around the pool but really appreciated not having to check out the pool towels (like on RC, Carnival, and Norwegian). The screen for the movies was very nice but sometimes a little hard to hear. Popcorn was available for No Charge! (Yeah as RC charges $2.50) but 2 of the 3 times it wasn't very good. Third time it was good. They showed a large variety of movies/scenic pics/football game on Sunday/etc. No Star Wars but some relatively recent movies. (Toy Story 4) Service was excellent from the cabin steward to bar staff to the dining room. We don't pay any premiums for specialty dinners so can't comment on those. Food was usually very good but was missing fresh berries and fruit pies. The ham for Christmas dinner was delicious. The pancakes in the buffet were cold but were quite good in the dining room. We prefer to eat in the dining room whenever possible so we don't have to search for a seat, get your own food and drinks, ask for silverware, etc. Salad dressing offerings in the dining room were better than the buffet as well. Could not get chocolate milk or lemonade in the dining room (but ice tea was available) and we found that odd. We had the early dining at 5 and we were usually done by about 6:45 in time to get to the shows that started at 7:15. However, occasionally they changed show times and/or had more than 1 in the evening and that created some need to "run" from one to the other to get seats (esp. if we wanted 7 together). There were several shows in the Explorers Lounge (lots of game shows and the ones we attended were usually very funny/enjoyable) but the comedian's show should have been in the theater as there were not enough seats. The entertainment staff was excellent and very involved. The cruise director, John (Mr. Energy), Bree, Mark from Canada and Mark from the UK, Bryan and Natty were all very friendly and easy to talk to. And funny. However, the male singers were OMG AWFUL! The dancing was great and the couple production shows were pretty good. The opera on 2 1/2 nights was way too much! She had a beautiful voice but we're not opera fans. Also, 6 or 7 of the songs were not in English (I know it's opera) but no thanks. Too polite to leave but we should have as lots of others did. I like more of the large production shows and they really only did 2 plus a Christmas show on this 10 night cruise. Too much solo singing, esp. since both the male soloists were so bad. We had a balcony on deck 10 and I made a point to use it but could have gone without. Everything out there was covered in a salty mist so you needed to wipe it before you touched anything. Also, not real private as we could balconies below and people above us could see us. What I missed was having a chair or small sofa inside the cabin as the only place to sit was on the desk chair or the bed. Speaking of the bed - very soft with large indentations from previous bodies and a huge bump in the middle where the twin beds were connected. Very uncomfortable but we both slept OK most nights since we were so tired. The bedding was very nice. The third person in our kids' cabin was in a pull down bed that he said was extremely uncomfortable and the air conditioner was directly above him. Not ideal. They also had issues with their toilet that were never resolved. A technician came in right away at my request into my room to reset the thermostat as I like it cold in the room. That was appreciated. Ports of call were pretty good. Princess Cays had plenty of seating and some in the shade. They provided a BBQ for us for no charge but we could not get a soda on the island using the prepaid soda card from the ship. Mocktails, but no soda as they wanted to sell the stuff in cans. We booked all our own excursions so I can't comment on any from the ship. I enjoyed the line dancing classes and the 2 Zumba classes I attended but the ball room class was a joke! Way too many people for the space and the instructors had no patience. Wish they would have had more offerings for this and more fitness classes too. This was our first Princess trip and each line has its pros and cons. Other than entertainment this beats the Norwegian and RC ships we've been on. Read Less
Sail Date December 2019
My wife and I chose this cruise because we were looking to find a wider variety of age groups than we usually find when we cruise between holidays. The younger families and children add energy and excitement. Even if all you want to do ... Read More
My wife and I chose this cruise because we were looking to find a wider variety of age groups than we usually find when we cruise between holidays. The younger families and children add energy and excitement. Even if all you want to do is "people watch", that can be more fun and entertaining. This cruise offered some wonderful destinations for me to enjoy some of the more active things I like to do; sailing, hiking, kayaking, and snorkling/swimming. And while I protected myself off shore with sun block, my wife could read, rest, pamper herself in the Lotus Spa, or catch a movie. I love to sail, and I went again on a small Hobie Cat at Princess Cay. What a thrill! A boat ride at St. Lucia to the Pitons was gorgeous and the stop at a beautiful tropical beach capped off a perfect excursion. My wife had a manicure and pedicure that looked fantastic, but she thought they could have and should have used better polish for the pricey job, as her nails were showing wear after just a couple of days. The buffet was good, especially the little deserts that are portioned so you don't feel too bad cheating with a few samples. We dined on Christmas Day at Sabatini's Restaurant. Good food, beautiful surroundings, for this special occasion, but we both decided we prefer the typical Italian comfort food like lasagna, chicken parm, etc. over the very upscale Italian dishes. I think most people would really love the experience. Most of the entertainment was top-notch, but we felt the main production singers were not the best we've seen and their production with "Soul" music was a little laughable. After that show we agreed with many of the guests that it fell way below Princess standards. We loved the comics and magician and I thought the production musicians and dancers were top notch. The Voice of the Ocean is always fun, and the "mentors" were hilarious. Can't wait for our 2021 New Years cruise, booked while on board. Read Less
Sail Date December 2019
This ship was nice, but it was more for an over 50 demographic. My child (14) tried on several attempts to attend the teen club, but he was always the only one that showed up. We didn't notice very many kids on the ship at all. The ... Read More
This ship was nice, but it was more for an over 50 demographic. My child (14) tried on several attempts to attend the teen club, but he was always the only one that showed up. We didn't notice very many kids on the ship at all. The trivia and other entertainment was again more for an older audience and I am in my mid 40's and felt too young. The shore excursion desk was very rude when we tried to nicely explain problems we had on an excursion. The dining was ok at best. The service was nice, but the food was very boring. The buffet for lunch was smaller than on other cruise lines and did not offer a very good variety of foods. The pizza at the pizza place was the best pizza we have had on any ship. The cruise staff were wonderful, especially for a more senior crowd. They were the shining part of the ship. Read Less
Sail Date November 2019
This cruise was an amazing and refreshing time for us! We were truly able to unwind and enjoy some time away together. The kids club allowed us to have 'adult only' time as well. I highly recommend Princess Cruises and this ... Read More
This cruise was an amazing and refreshing time for us! We were truly able to unwind and enjoy some time away together. The kids club allowed us to have 'adult only' time as well. I highly recommend Princess Cruises and this ship for traveling with a family. CABINS: Are well thought out and comfortable. Our boys stayed in an interior room and I was able to get them organized for the whole week on day one. It was great! DINING: The food was FANTASTIC. The bread and rolls were soft and warm. The buffets were plentiful and delicious. The deck options were delicious and easy grabs for the kids during the day. (pizza/burgers/ice cream) DRINK PACKAGES: My kiddos loves getting the mocktails and feeling a little special the whole week. EMBARKATION/DISEMBARKATION: Easy peasy! On the ship in maybe 10 minutes, including needing to get a medallion for my 3 year old. Disembarkation was just as easy, they said 9am, and we were getting off the ship at 9am. I love punctual! KIDS THOUGHTS: I traveled with a 3, 10, and 17 year old. All of them had a blast and are already talking about wanting to go again. They LOVED it. The staff were incredibly gracious with them. When my 3 year old fell asleep at dinner...more than once ha!...they brought 2 dining chairs to put together as a bed. Brought and extra tablecloth and covered him up - caring for him like he was their own. I absolutely can not say enough about the staff when it came to helping with my kiddos. Read Less
Sail Date November 2019
We decided to go 3 days prior to departure. No problem at all with check in. Traveling with 2 seniors. They do not have the medallion system working as well as it should. It was also useless for the seniors who are not into ... Read More
We decided to go 3 days prior to departure. No problem at all with check in. Traveling with 2 seniors. They do not have the medallion system working as well as it should. It was also useless for the seniors who are not into technology or smart phones. That did become an issue. Princess needs a backup plan for those seniors. We asked for no down feathers in the room and for 3 days we kept removing them every night. The ship had nothing interesting until the last 2 days of the cruise. On board entertainment was boring except for 1 comedian. After the first bingo game on the tables they brought back the paper cards. Food was better than previous cruises. One thing about the buffet, I am very allergic to shellfish and shrimp was on every section of the buffet. People were being relied upon to not cross contaminate, but that was a failure. I personally witnessed it happening many times with the serving utensils. Embark and dear went very well. Read Less
Sail Date November 2019
First family - friends- we got along just really good,8 in our group.We could all get together like dinner or go in separate direction. We had out suite at the rear of the ship. Many of our activities were froward. This gave us our walks ... Read More
First family - friends- we got along just really good,8 in our group.We could all get together like dinner or go in separate direction. We had out suite at the rear of the ship. Many of our activities were froward. This gave us our walks everyday. You would think this was a negative thing but was vary positive for us.We were getting our walks in without ever noticing the energy-calories we were burning up. I personally only gain 2 lb. My wife brought her walking cane along and only us it a couple of times. The walk ways made for easy comfortable and safe trip out of the suite. Floor to floor,elevator were always close by.The little folded pamphlet with the photo of all levels and location of all main places, bar, restaurant, etc was by far our most convenient tool for finding places and how to get there. We are seniors with a vary short knowledge of electronic. A little old fashion ,I know! We will do this again High school sweet hearts, newly weds. We are in our mid seventies Read Less
Sail Date November 2019
We enjoyed a great 10-night cruise on the Crown Princess to the Eastern Caribbean. There were three couples travelling together (3 sisters + husbands). We had Club Class minisuites, deck 9, rooms D421, D423, D425. The rooms were near ... Read More
We enjoyed a great 10-night cruise on the Crown Princess to the Eastern Caribbean. There were three couples travelling together (3 sisters + husbands). We had Club Class minisuites, deck 9, rooms D421, D423, D425. The rooms were near the stairs and elevators, but there was no noise or additional commotion associated with the location. Our airport transfer to the ship had an inordinate wait time (45 minutes) as there was some trouble with the bus. Embarkation was a breeze once we arrived from the airport. It's a very well-run process. Our bags were delivered timely to our rooms. We really enjoy Club Class, having experienced it on our last cruise in December 2018. Not having to wait for a table at dinner is very nice. Our wait staff in the dining room was superb. They called us by name at every meal and remembered our preferences. One member of our party must be gluten-free and the wait staff and chef were more than accommodating. The food was the best I've had on a cruise. Princess had a chef in the dining room preparing special appetizers/mains/desserts every night: a really nice touch. The prime rib served on the first night was deemed the best ever had by several in our party. We had one meal in the Crown Grill (a freebie associated with Club Class). The steaks were top notch and we thoroughly enjoyed this special night. The buffets were delicious and give you the opportunity to taste many different items. We enjoyed all of our meals here as well, but were a bit tired of the food by the end. The soft-serve ice cream on the pool deck is quite good. Our cabin was a typical minisuite on a Princess ship. The only bad thing was the couch, which was uncomfortable and worn/tired. Our steward did a fine job. My sisters had a different steward who made towels into animals and squeegied the glass on the balcony daily (ours didn't do this). The hand rails on our balcony were worn and half of the varnish had chipped off - unsightly and rough. The bed was very comfortable. I wish there had been an electrical outlet on my side of the bed as I had on the Royal Princess last year. We swam frequently in the Lotus Spa pool (free and adults only). Several members of our party also used the Promenade (Deck 7) as a walking track for exercise. We sisters had a massage and facial in the Lotus Spa, which we all enjoyed. This ship has Medallion Class on board. We got help from staff to set each other up for the "shipmate finding" feature, but out of the 5 people added only 2 or 3 showed up. Being able to find shipmates was a nice feature and we looked up daily activities and ship maps to find our way. We used it alot and know it will only get better. The entertainment was good. We didn't attend any of the Princess shows in the theatre as we find them cheesy. But we enjoyed Miguel Washington, Travis Turbin, Tommy McPhee, and the Elegance Duo (violin and cello) very much. We played very challenging trivia games most days. We did shore excursions in St. Kitts, Barbados and Antigua. St. Kitts was an island tour and stop at a batik shop, which was interesting. On Barbados, we went to Carlisle Beach which was fabulous. On Antigua, we did a 4X4 tour of the island with a stop at Turners Beach - also very fun. We took a shuttle to Magen's Bay on St. Thomas - a fantastic beach - and a cab to Vigie Beach (a public beach) on St. Lucia, where we also had a great time, though the hustlers selling chairs, umbrellas, massages were a bit aggressive. They wanted to charge us $1/pp to use the bathrooms. We loved all the beach time on this cruise and enjoyed each and every one. Disembarkation was very different from last year in FLL. Was chaotic with a stop in US Customs that we don't recall having last year. We also didn't know where to go to catch our bus transfer and that was a bit unsettling. Read Less
Sail Date November 2019
We have sailed with both Norwegian and Celebrity in the past four months. We have sailed on Princess many times so we had a reasonable expectation of what we would experience. However, in every regard, this cruise on the Crown Princess ... Read More
We have sailed with both Norwegian and Celebrity in the past four months. We have sailed on Princess many times so we had a reasonable expectation of what we would experience. However, in every regard, this cruise on the Crown Princess exceeded the cruises on the other lines. The service was excellent, there was a variety of menu selections, and the quality of the food in the Main Dinning was of high enough quality that we felt no need to visit a specialty restaurant. The Crown could use a little sprucing up, but the ambiance was still great. We were especially impressed with the large range of entertainment on the ship. there were several venues with high quality entertainment going most of the time. We have cruised more than 60 times, and we have sailed on at least 8 different cruise lines. So our expectations are usually pretty realistic on the high side. We commend the staff and crew on the Crown Princess for making our ten days with them special. Read Less
Sail Date November 2019
This was my 5th and probably final cruise on Princess. I chose it entirely for the ports (especially Dominica, Grenada, Bonaire and Aruba). The ship was a huge disappointment though. From the moment you walk in you can tell the staff ... Read More
This was my 5th and probably final cruise on Princess. I chose it entirely for the ports (especially Dominica, Grenada, Bonaire and Aruba). The ship was a huge disappointment though. From the moment you walk in you can tell the staff aren't very friendly and don't seem to like being there. Nobody smiles and hardly anyone says good morning or afternoon. Not one person called me by my name, not even our Cabin Steward after 10 days with him. Service in the restaurants was also horrible. One waitress in the buffet area gave me a stern lecture because I ordered a lemonade from two servers by mistake and she told me it was a long walk to the kitchen to get lemonade so next time I should just wait and not ask anyone else and waste her time. When we asked our waiter in the restaurant to bring us fresh rolls because ours were stale, he said "no problem" and just slid the half-used basket from the next table on to ours!! The food itself was also awful with stale bread and baked products and tasteless, weird menu and buffet items.I normally enjoy the casino, but on the Crown Princess, the dealers are so cold and unfriendly they made playing there a very unpleasant experience. Overall, I would strongly recommend you consider booking on another Princess ship, or maybe another cruise line. Princess is going way downhill for sure. At least the cabins were reasonably priced. They had to be to attract guests. Read Less
Sail Date October 2019
Jumped on the Crown at the last minute when the price plummeted and when we realized we had 10 open days before the holidays begin. Our last 4 cruises had been on newer and larger ships, so we lowered our expectations on several fronts. ... Read More
Jumped on the Crown at the last minute when the price plummeted and when we realized we had 10 open days before the holidays begin. Our last 4 cruises had been on newer and larger ships, so we lowered our expectations on several fronts. The positives: Nice size balcony, friendly and excellent service, good MDR experience, anytime dining was prompt with small wait times, good promenade deck, very little selling pressure, and Princess did a nice job on moving folks on and off the ship. The less positive: There are still plenty of kinks with the medallion usage, entertainment was average and not plentiful, buffet never seemed to have enough lines open or enough seating, and buffet selection was hit and miss. The ship has some wear and tear, but given the age of the ship, it was in good shape. We docked promptly at ports and sailed out right on time. For beach enthusiasts, there were excellent reasonable beach choices at every port. Breezes at each port helped make the beach days good. Princess Cay is in excellent condition. Overall, good value, good ports and a relaxing cruise. Read Less
Sail Date October 2019
Dinning room staff and servers were very good.The cabin stewards were very friendly and great . The service workers in general were very attentive to all your needs. The burger bar, Pizza and ice cream bar were very good services . The ... Read More
Dinning room staff and servers were very good.The cabin stewards were very friendly and great . The service workers in general were very attentive to all your needs. The burger bar, Pizza and ice cream bar were very good services . The international cafe was an awesome service food was hot and people were very friendly. People at front desk were not helpful they sent numerous people on wild goose chases only to be sent back to front desk. Casino dealers were friendly and respectful but courtesy staff were terrible and ruined the casino experience ( and i won money so it wasn't sour grapes). As for rooms balcony's are the way to go, to views coming into port are great and you can't beat on a nice day on the open sea how peaceful and relaxing it is to sit on the balcony. The Crown princess was well maintained and serviced and safety a priority on the ship as they had 2 safety drills while passengers were in port during my 20 days on the ship. Read Less
Sail Date October 2019
I was forced to used a credit from a previous cruise where I purchased the best insurance package thru Princess. After my Father could not continue because his health deteriated we argued to no avail that his condition was predicted and ... Read More
I was forced to used a credit from a previous cruise where I purchased the best insurance package thru Princess. After my Father could not continue because his health deteriated we argued to no avail that his condition was predicted and had to use this credit by the end of the year. We went on our anniversary. We waited 2 hours in a cattle guard typ atmosphere to board the ship. They lost my breakfast order without telling me I had to go ask after waiting 20 minutes then tried to give me somebody's order. was disappointed that a soft drink was almost $3.00 and a mixed drinkwere almost double what I pay back home. I guess we were a captive audiance. We were scanned at all ports in case we were sneaking booze on.We can't tip for good service anymore. An amount is added to our account for each of us everyday even if you stayed in your room like my wife did one day (sick).What incentive is there to give good service. Our main dining servers were great and deserved what they gotOur room was dusty and dirty however the bed was made when we left the room in the morning. I guess there's more but I'm tired of typing. I was not happy with this cruise. Read Less
Sail Date October 2019
We wanted to see southern Caribbean islands we had not seen before. We accomplished that and enjoyed the Princess friendly service we've come to expect. The food was amazing, even better than prior Princess Cruses we've ... Read More
We wanted to see southern Caribbean islands we had not seen before. We accomplished that and enjoyed the Princess friendly service we've come to expect. The food was amazing, even better than prior Princess Cruses we've taken. We really enjoyed Titou Gorge and Trafalgar Falls on Dominica. The optional swim into the gorge is a MUST. We were disappointed in the Cocoa and Rum tour on Grenada. A long time in a bus for very little entertainment at the attractions. The Salt Flat tour on Bonaire was interesting and informative. Both Bonaire and Curacao were charming with the Dutch influence. The southern Caribbean islands all seem quite safe and have much less poverty than some other Caribbean destinations. The people are friendly and helpful. In our experience, Princess sets a very high standard for service. EVERY staff member will greet guests with a smile and friendly words. The shows and performers are excellent. Maybe not famous, but certainly talented. The food was outstanding. Service was amazing. Princess really hires, trains and evaluates their staff to treat the guests with true care. On board entertainment in the evenings is excellent. Shows are well produced and performers are extremely talented. Daytime activities are limited. Don't expect a lot of active things on deck. Read Less
Sail Date October 2019
Everything was great from getting on to the ship at embarkation day it was fast, it took at least 10 minutes to go through everything. As soon as we got on the ship, our rooms was ready to go so we went to lunch food was super yummy. Then ... Read More
Everything was great from getting on to the ship at embarkation day it was fast, it took at least 10 minutes to go through everything. As soon as we got on the ship, our rooms was ready to go so we went to lunch food was super yummy. Then the fun began as soon as we started to sail away. We saw beautiful places all over the British Isles it was so much history and culture learning about people from the past. We loved the dining room team was super friendly they knew us so well, from every detail. We really enjoyed the Canadian beaches tour when we got to Normandy, France it was very emotional but also gave a lot of pride and great for a group of Canadians. The Crown Princess is big ship as well easy to navigate around, I love watching Movies under the stars its super relaxing and peaceful with some chills. Read Less
Sail Date August 2019
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to ... Read More
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to find our way around. Embarkation: We boarded in Dublin and were given our medallions and were on board in under two minutes. Excellent. Stateroom: We had an ocean view, which was very clean (Thank you, Belman) and comfortable. We pre-ordered bottled water which was waiting for us upon arrival. Excellent Dining: The food in the Horizon Court buffet was quite good, lots of variety and the service was great. The dining room food was hit and miss with some dishes being prepared perfectly and others not so much. We were tired of the menu by the end. The service was excellent. Shows: I really enjoyed the shows, especially the Irish Dreams show in Dublin port. Good fun and a departure from my everyday life. Service: This is the one area where Princess shines. The beautiful men and women from around the globe who took care of us are simply the best. They work long hours but somehow manage to do their jobs in the most competent way and do so with professionalism and a SMILE. TOP MARKS for the crew! Ports: this cruise had an excellent itinerary and I enjoyed the ports very much. Ireland, Scotland and the Normandy coast are stunning. LOCAL SHORE EXCURSIONS: We took three tours with small, local companies and they were all excellent, at a fraction of the cost of the Princess excursions....Irish Tours Tickets from Belfast, EXCELLENT, Timberbush Tours from Greenock, VERY GOOD and Wow Scotland Tours from Invergordon, SUPER EXCELLENT! Princess shore excursions were REALLY OVERPRICED and everyone was complaining about this. That having been said, I really enjoyed the excursion to the Canadian WW2 beaches and also the Edinburgh Castle and time on our own. However, the excursion called 'Best of Cork and Countryside' from Cobb was pretty bad and a terrible waste of money. What happened was that we had to shorten our time in port due to tidal concerns for Dublin the next day. No problem, this happens. The problem is that instead of changing the itinerary, they kept it the same with less time in certain spots. This resulted in 6 minutes at Charles Fort for a photo and 23 minutes in KInsale where the driver had to park a 12-minute walk from the main street which meant that we did not have time to even walk up to the main street to look around and then walk back to the meeting spot. All we had time to do was wait in a long queue for the loo. They should have just skipped this altogether and given us some time in Cork City. It just doesn't make any sense. Next our drive through Cork was basically three turns around a motorway with the guide pointing to a street saying that's where the shopping area is. Useless.... Next we were taken to lunch in a hotel in what looked like an industrial area and were taken in to a big, white, conference-like room which could have been any Best Western Hotel in any American city. No ambiance at all. They did have two guys playing some music and they brought in two kids who danced for us, which was nice but you didn't feel like you were in Ireland at all. The meal was so-so. On top of everything else, we had paid extra to be part of a small group only to have two Princess coaches with 45 people each join us at every stop, no effort was made to stagger the groups. Finally, we were taken to Blarney Castle and this saved the day. The castle and grounds are gorgeous. Princess offered us a 15% reduction on this tour because it was shortened but even with that, we paid $600 CAD for the two of us for this excursion. But most of all, it robbed us of the opportunity to properly see some of what this area has to offer. Princess needs to take a good look at their shore excursion program and fix wait ails. We DID have a great trip and for this I am grateful. I will not let one bad excursion colour my experience. Hey Princess, fix your shore excursion program and all will be well! Read Less
Sail Date August 2019
We chose the 12-Night British Isles cruise for the itinerary. The itinerary was FANTASTIC. The ship and dining services - not so much. Can be an excellent cruise if your ship expectations aren't too high. We found the only way to ... Read More
We chose the 12-Night British Isles cruise for the itinerary. The itinerary was FANTASTIC. The ship and dining services - not so much. Can be an excellent cruise if your ship expectations aren't too high. We found the only way to get good dining was to visit the Specialty Dining Rooms, the International Cafe, the Salty Dog on the Pool deck or the Pizza service - and those were better than expected. The selections and quality of selections in the main dining rooms and Horizons Buffet were way below our our previous cruising experiences across any line. We read in advance that the ship was refurbished in April of 2018 - a year and a half ago. We thought the ship looked dated, the stateroom furniture worn and in need of replacement and in general the hallway walls, trim and carpet were tired-looking. Tendering for over 3,000 passengers in popular ports creates long waiting lines (over an hour each time), and when you add the time to tender you to and from shore, you've lost just about three hours of your in-port time. We see a definite decrease in value and general "cruise experience" of a Princess Cruise from our previous cruises with Princess and especially compared to comparable cruise lines in this price/star-rating range. In closing, the new Medallion-Class ships offer faster-than-expected Medallion-Net (on-board and internet networking services) and an electronic "Medallion" instead of a "key-Card." The Medallion experience in general and related apps can enhance a cruise experience for tech-savvy and even non-tech savvy guest by making crew recognition, stateroom access and room charging processes faster and easier than it ever was with cards. The two Princess excursions we took to the Royal Tattoo in Edinburgh Castle in Scotland and the Normandy Excursion in France (to Omaha and Gold beaches and the US cemetery) were very organized, informative and we thought well-worth the cost. We would definately do these again with Princess. Read Less
Sail Date August 2019
The British Isles itinerary looked appealing but did not live up to expectations. The ship was OK but the food was lacking in choices and most proteins were dry and tough. The water in the cabin was expensive and Princess has no ... Read More
The British Isles itinerary looked appealing but did not live up to expectations. The ship was OK but the food was lacking in choices and most proteins were dry and tough. The water in the cabin was expensive and Princess has no multi-bottle packages available. You're better off buying water at one of the ports. Everything was nickel-dimes to death and the tours were very expensive so we booked a couple from an outside source. The stops were uninteresting and unappealing. They had shuttle buses to the town centers but charged $16 each for the short trip. Also, the cabin had a queen bed but you could only get out from one side due to the large nightstand. The photos were $25 each which is another example of their gouging. The cruise was reasonably priced but, when you add all the excursions, it becomes bloated. All in all, this will probably be our second and last Princess cruise. Read Less
Sail Date August 2019
We chose this cruise because we liked the itinerary. The ports were fantastic! We did not use any princess excursions. I found independent tour companies on line. I highly recommend Butler's in Ireland, Uniquely Scotland (ask for ... Read More
We chose this cruise because we liked the itinerary. The ports were fantastic! We did not use any princess excursions. I found independent tour companies on line. I highly recommend Butler's in Ireland, Uniquely Scotland (ask for Mark) and Spearhead tours at Le Havre (Florin is incredibly knowledgeable about D Day) . The time on the ship was disappointing. Crown Princess looked old and shabby. There was no drink served when we got on the ship. No towel animals on the bed at night. The activities on board were repetitive and not exciting. Even the entertainment was so-so. Nothing was terrible, but nothing stellar either. Food in the main dining room was hit or miss. Some meals were wonderful others not good at all. The buffet was awful. We worked hard to not eat there since it was so bad. We had one dinner at the Crown Grill which again was just OK. The one excellent thing on the ship was the staff. Our cabin steward Norman was awesome! Our waiter, JP, was excellent when we ate at our assigned time. The nights we had to go to anytime dining the staff was not great. It tended to be slow. In conclusion, our cruise was not bad. However I have been on better cruises on other lines. Read Less
Sail Date August 2019
This was our first time oversees and we wanted to visit Ireland, Scotland and France. We flew into Heathrow, Airport and after getting through customs we found the Princess cruise personnel. Then we took a princess connection (bus ride) ... Read More
This was our first time oversees and we wanted to visit Ireland, Scotland and France. We flew into Heathrow, Airport and after getting through customs we found the Princess cruise personnel. Then we took a princess connection (bus ride) to Southampton. From there we checked in and received our medallions. The Crown could use some refurnishing, however the ships crew was top notch. Especially in the main dining and night clubs. Food was good in the main dining always something different was added each night. The buffet was average (but always available). The princess excursions were really good especially the Cork Sea Safari at Cork, Ireland. We also enjoyed the carriage ride at Stark, Island. Our favorite castle was Glamis in Scotland. We also took the excursion to the Louvre Museum in France well worth it. The medallions worked great! There was four of us the youngest 19. We had a balcony room. We would definitely cruise again with Princess. Read Less
Sail Date August 2019
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives ... Read More
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives if the food and activities on the ship were, at least, tolerable. That was not the case. The food in the buffet, (which is our go-to after a long day) was, terrible. After trying every salad dressing, I gave up on eating salads on this trip. Desserts were also not worth eating. Each one of us (5 in our group) found a few things that we could tolerate eating. We then ate those few things throughout the trip. Towards the end, we found ourselves eating cheeseburgers and pizza on deck 15... not what we had in mind for good cruise food. We ate at the Crown Grill and Sabatini’s. Though our meals were better than the buffet or the dining room foods, we would never have returned If these were restaurants in our own city. And paying $29/person was quite a bit for a meal that consisted of, for example, noodles with jarred Alfredo sauce and crumbled bacon. The, much promoted, chocolate desserts were comical to us. The quality was extremely low. In addition to the food, we purchased the alcohol packages for 4 of our 5... (our fifth doesn’t drink.). That fifth person was billed for drinks that the others drank ... not sure how that’s even possible with the new Medallion. At the bar, we also found that many of the wines were priced outside the alcohol package. So to have a good glass of wine, (like a drinkable Pinot Grigio) one would have to pay for it ... even though they had bought an alcohol package. And the coffee ... was so terrible. To get a normal cup of coffee, we had to go to the Cafe and stand in a long line. The restaurants and buffets served a coffee product ... bad stuff. The two things that were great about this cruise were the itinerary and the beds. We had saved for a year for this vacation and were so disappointed that we chose a Princess Cruise Ship. We will never make that mistake again. Read Less
Sail Date August 2019
The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci ... Read More
The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci restaurant was very good. We found the food to be very good. The customer service and communications on board the ship were severely lacking. We received multiple communications that contradicted themselves; the front customer service desk did not know how to respond to basic questions; rarely did any of the ships officers have eye contact with the guests or smile at them. We were awakened in the middle of the night with announcements that could have waited until morning. The medallion system was a nightmare - sometimes working and sometimes not. There is ZERO commitment to providing the customer with a memorable positive experience. Embarkation and disembarkation were absolute chaos. The medallion system was a nightmare - sometimes working and sometimes not. Information taken at embarkation never got into the ships records. The ports of call and excursions saved this trip and I would rate them excellent. The food was very good and the specialty dining was excellent. I would rate customer service below zero. Read Less
Sail Date July 2019
I am a Princess Platinum Member, I selected this cruise for the itinerary. This ship needs updating and maintenance throughout. She is old and tired and in definite need of refurbishment. The ship in general felt dirty and unkept. The ... Read More
I am a Princess Platinum Member, I selected this cruise for the itinerary. This ship needs updating and maintenance throughout. She is old and tired and in definite need of refurbishment. The ship in general felt dirty and unkept. The toilets were smelly even in our cabin. Honestly, have to say, Princess Cruise Line has deteriorated along with this ship. Crew appear tired and overworked. I suggest Princess pay crew more and give them more time off. Shorter contracts, better pay, more training. On this 12 day cruise I rarely seen the officers and the ones I crossed paths with could not say hello or nod. Very poor. Food quality was horrible. The Crown dining room was the only decent place to dine for a half way decent meal. It was only adequate and had always been outstanding. I didn't mind paying the extra charge. This was shocking to me as I always found food served on Princess ships excellent. Read Less
Sail Date July 2019
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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