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16 Costa Singapore Cruise Reviews

This cruise offered an amazing itinerary staying in Singapore before sailing to Thailand Vietnam Hong Kong China Taiwan and ending with a stay in Tokyo but it was terrible... the lack of organisation and entertainment... even the TV showed ... Read More
This cruise offered an amazing itinerary staying in Singapore before sailing to Thailand Vietnam Hong Kong China Taiwan and ending with a stay in Tokyo but it was terrible... the lack of organisation and entertainment... even the TV showed just 3 films which repeated on a loop over the 19 nights. The room was the best thing about trip and was kept clean unlike the rest of the ship. General areas were grubby we saw youngsters using the same cloth to wipe every table -no spray and I never saw a hand rail or door handle being cleaned...Worse than this the ship only had two small swimming pools for 5000 people and these were full to capacity with people standing for hours in the warm water... in the event me and my party had tummy upsets for the last 10 days -it was horrible. The food was very poor even the pasta.. everything tasteless no one asked why we were leaving the food or if everything was ok.. I even had to send an omelette back. The bread was the best thing. Worst was the coffee, I was so shocked as Italians boast best coffee in the world this was like dish water which I assume was linked to them wanting you to buy the coffee. This attitude of making money was reflected across the board including water in the dining room. I have been on a number of cruises where free transport is offered to town etc. Costa did not lay on one item of free transport but worse they withheld the fact that the local port offered free transport to nearest town. Every disembarkation was a mess with Costa giving contrary advice and taking hours. Worst for me was Hong Kong ...this itinerary had already been shortened to accommodate a longer stop in China. The captain decided to stay in port longer but did not tell us so we rushed back only to find a letter in the room saying they were leaving later This was very annoying as we had had to limit what we could see in one of the most interesting stop overs. Finally pre visit Costa had insisted we needed a visa for China even if we were not getting off the boat. We were told we would not be allowed to embark if we did not have the visa. In the event loads of people did not have a visa and we had paid £750 for our party to get visa's which we never needed and never used. Read Less
Sail Date April 2019
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. ... Read More
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. Unfortunately every time we ordered a drink the package did not work so after 2 days and several trips to guest services the card was replaced. I was told "you will have to pay for your drinks tonight but the card will work tomorrow" We were told that it was because we booked it before we went onboard. Although it was printed on the card I had to provide an email which proved I had bought and paid for it. It was also suppose to cover the mini bar in our cabin except there wasn't one. Not even a fridge. Our balcony cabin was standard and disappointing for a brand new ship. As it was built for the chinese market there was only 1 european plug socket in the cabin however there were plenty of usb sockets. The cabin steward was excellent and kept the cabin spotless. We were very disappointed with the standard of food. It was served cold and mostly tasteless. Our waiters were very helpful but they did tell us that there were lots of complaints about the food being cold. The buffet restaurant was best avoided. Watching people carrying off huge trays of fresh fruit to wherever. I think certain passengers must have kept it in their cabin. The queues were huge especially at sea days when they provided an outdoor buffet with a theme. The swimming pools were very small and not adequate for the amount of people onboard. We took 2 trips, both of them in Vietnam. The organisation for getting people off the ship was non existent with queues blocking stairs and exits. On both trips we stopped at places to buy local handcrafts and this wasn't on the itinerary and caused us to be rushed at places that were. We went to the theatre for 1 show and decided not to bother as it was not brilliant and most shows were then shown on the large screen on the lido deck afterwards. The television channels were limited and the only English speaking one was a Chinese news channel although we didnt go on holiday to watch TV. The day in Hong Kong was cut short as we stayed longer in China. Unfortunately it was decided to add an extra couple of hours to our visit but quite a few people had already left the ship when this was announced so they rushed back to find they could have stayed longer. Not good organisation. I questioned both Iglu Cruises and Costa about the need for a Chinese Visa. I was informed that I had to have one to board the ship in Singapore. I then found out that there was a waiver form we could have signed and stayed on the ship. All in all most of the crew were polite, there was a language barrier with the newly recruited Chinese. As the ship is now based in China and wont enter the European market again I dont think Costa are particularly bothered by the poor reviews left by Europeans but I certainly wont use Costa again. I have cruised with Carnival previously, their parent Company and had no complaints. Read Less
Sail Date April 2019
We chose this cruise as it suited our dates and meeting up with friends from the other side of the world. Costa cruises have not understood what they are selling - it seems they think they provide a transport when they SHOULD provide ... Read More
We chose this cruise as it suited our dates and meeting up with friends from the other side of the world. Costa cruises have not understood what they are selling - it seems they think they provide a transport when they SHOULD provide an experience for their customers! * Very poor service - always long queues at the hospitality service, who where the only ones to answer any questions, even though they didn´t understand the language. Poor service. * Additional costs, which you didn´t know about. * Poor service at the cabins, we had bought a full drinking package which included minibars - but they didn´t fill it up or they filled it up with what they had on their carriage - meaning Sprite, Coke. No water. * Very poor foodquality at main dinner! And slow service - they didn´t know how to serve at a table. Unexperienced, untrained personel..... Very rude Head waiters! As I wrote before - I wonder if they know why they are there! For whom...... * they asked us to fill in 9-10 on their evaluation - because they had all these 900 personel working up to 12 hours a day, 5-11 months a year, without any days off - which they were bragging about. I should be embarrased to say that at all!!!! Maybe that is why they cannot fulfill their work - they are exhausted... Summary, bad service and bad organisation. It is so little needed for the customer to be satisfied. And they failed it totally!!! DO NOT BUY A CRUISE WITH THE COSTA FORTUNA! Read Less
Sail Date December 2018
Embarkation from Marina Bay Cruise Centre was a breeze.There was sufficient manpower to direct the guests. They took notice of guests with young children or aged guests. We took 15min to board since we brought along aged parents. HOWEVER, ... Read More
Embarkation from Marina Bay Cruise Centre was a breeze.There was sufficient manpower to direct the guests. They took notice of guests with young children or aged guests. We took 15min to board since we brought along aged parents. HOWEVER, disembarkation at the same port at the end of the cruise was a nightmare because 2000 guests were leaving at the same time. Despite being assigned staggered disembarkation timings, it was one big pandemonium at the exit points. We were assigned the first group for disembarkation but the meeting point was already congested.So, we were sandwiched for an hour like in a subway peak hour carriage. Disembarkation at other ports were uneventful.I wished we were offered a cold drink or a cold towel though. All guests should note, the check-in luggage porters can only accomodate suitcase/trolley luggages. Sports utility bags,shopping bags, backpacks are out. I think guests who are travelling alone will appreciate the availability of single cabins, considerate dining arrangements of table for twos at the buffet corner, as well as in the restaurants. The water slide was closed. The gym was closed after second day. The pools were crowded. Sigh! Considering that the ship is plying around Southeast Asia which is humid, hot, and wet weather all roll into one, the absence of ice-cream parlours, water coolers and memories of seeing long queues of people filling their water bottles and milk bottles at the buffet stands were a sorry sight. One last caution. Pasta is freeflowing. Pizzas? You have to pay. I am sorry but I missed Costa Victoria. Read Less
Sail Date December 2018
My children is looking forward and excited play slide pool in cruise. When go in cruise. We are very disappointed with slide pool close for maintenance. I felt let people lie me to join this cruise. I join this cruise 5days 4 night. ... Read More
My children is looking forward and excited play slide pool in cruise. When go in cruise. We are very disappointed with slide pool close for maintenance. I felt let people lie me to join this cruise. I join this cruise 5days 4 night. Everyday looked a pool cannot play. Omg, cannot play,... What??? Purposely bring my children's to enjoy slide pool in cruise. But this 4 days close for maintenance. I pay is not worth money and my expectation. My children keeping asking me "why not allowed to play" im not idea to answe her. I will advice Better to ask more information before join. I'm also complain to. Customer services.. They just help to record. They also waiting maintenence team to response. Secondly Waiters is helpful and good services to everyone guest. They will help to answer every question to customer. For the food services is delicious especially western food.. Italia food. One thing is important the workers is honestly Read Less
Sail Date November 2018
We selected this cruise because of the itinery and price. We wanted to try an asian cruise this time, and not that many options are available departing from Singapore. Royal Caribbean was much more expensive and had a less attractive ... Read More
We selected this cruise because of the itinery and price. We wanted to try an asian cruise this time, and not that many options are available departing from Singapore. Royal Caribbean was much more expensive and had a less attractive itinery. Costa Victoria is old. Built in 1996, and is by current standards a small ship. This would however not have to be only a disadvantage. A small ship can have its advantages. Unfortunatelly that was not the case with Costa Victoria. The decor of the ship is just uggly and would really need an upgrade. There's plenty of space on deck, but not enough deck chairs forcing people to simply place the towels on the fake "grass" floor, and the "solarium" in the forward of the ship needs at least a jacuzzi or something to relieve the main pool area. We we're upgraded from an inside to an outside cabin which was a very nice surprise! The outside cabins which comes with only a porthole window. The cabin is very small and the orange colors are not pleasant.No seating are is available so oyu have to sit in the bed to view TV. The bathroom is fine though. The dining options available are the absolute basics. It's either the buffet, or the main dining rooms. The buffet has 4 parallel lines, but only one is serving the grilled meat/fish why all people needs to queue in this line. For lunch the poolside of the buffet is serving burgers. unfortunatelly not tasty at all :(. No pizza or ice cream was available at all which suprised me on an italian ship. The MDR has two seatings, no flexible time dining. The gala dinner was rather good, but most other days the food was below standards. We shared dinner table with people from Scottland, Italy, Russia, Ukrain and Slovakia (we're from Sweden). Exiting, but not practial since not all could speak the same language. There was about 25 other Swedes onboard the ship and some british/americans which would have been much better for us to dine with for language reasons. The "theater" is more like a normal show room in 2 levels. 2 of the shows, one italian tenor and one acrobatic show was good, the other dance shows was boring. When we embarked costa took our passports and said they we're going to keep it for the entire cruise. I tried to understand why, but no one could answer me. They just said "this is how Costa always do", however, I have been with Costa 2 times before and they have not taken my passport. The day before disembarkation we had to queue to get them back. I then noticde the passports had been stamped by Thai and Cambodian customs. So maybe this was the reason for collecting them, but it would have felt better if this information was provided to us prior to embarkation. Btw, we was informormed just days before the cruise that a mandatory fee of $40 per person was going to be applied for Cambodian Visa (also applicable if not disembarking the ship). This shold have been made clear when booking the cruise, or better, including in the cruise price. Cruising is always a pleasurable way to travel, and even with the bare minimum of the cruise experience the Costa Victoria provides I find it worth the money paid. But for sure there shold be a significant difference in price, or much better itinery if I would choce costa again for my future cruises. Read Less
Sail Date February 2018
I love cruising through the years and have started young too.Since I have not been onboard any Costa vessels and having read many negative feedback, thought I will give Costa Victoria a try. Oh my, it sure confirmed that it will be my ... Read More
I love cruising through the years and have started young too.Since I have not been onboard any Costa vessels and having read many negative feedback, thought I will give Costa Victoria a try. Oh my, it sure confirmed that it will be my 1st and last cruise with Costa Victoria and will not attempt to try any other vessels within the same family. Isn't cruising supposedly to be filled with fun and laughter with happy crew members working onboard? You will see non at all and even if you do, it is only a handful and really tiny palm size. Service with no smile. You won't even know that there is a Cruise Director onboard who does not appear often enough nor engaging with passengers. Except to say Ciao Ciao..Crew were simply not engaging enough from all levels. Passengers were treated like some invisible beings. Those performances were able to put one to slumber. Older Ship and not very well maintained. Foul smell detected daily in the cabin's shower area.. No idea why. I tried spraying my personal prefume. Shore excursions were charged on the high side. Tenther boat used were old and disembarkment in Melaka was horrifying. Daily buffet counter not varied enough, almost the same daily. Dining area service staff not extremely friendly or alert.. Never have I gone through such a dull cruising experience. I have to agree totally with previous negative points given.. Read Less
Sail Date December 2016
Pros about Costa Victoria: 1) It has very nice noodle soup every night from 10pm - 2am as well as pool deck on sea days afternoon. 2) welcome drinks on the day of boarding and after returning ship from Penang. 3) Very nice live ... Read More
Pros about Costa Victoria: 1) It has very nice noodle soup every night from 10pm - 2am as well as pool deck on sea days afternoon. 2) welcome drinks on the day of boarding and after returning ship from Penang. 3) Very nice live cooking of kaya toast and sunny up at buffet place breakfast 4) Excellent dance and singing shows for 2 nights 5) Indoor pool comes with in pool chairs which is really comfortable and the lockers are user friendly 6) Nicer pasta compared to Royal Caribbean 7) Late boarding time from 5pm onwards and late leaving of ship after 2pm meaning I can apply a day less annual leave. Also I prefer departure port at Harbour front compared to Marina Bay cruise terminal 8) It has 5 course meals instead of 3 course in Royal Caribbean. Course includes - appetizer, soup, salad, main course and dessert Cons about Costa Victoria: 1) Cabin fridge is locked at all times 2) TV was out of connection most of the time (not much of issue since I don't watch it) 3) Except for breakfast, the rest of room service is chargeable 4) Pool is closed from 10pm - 7am. Even after dinner time when sky is dark, the pool deck remains too dark for people interested in night dip 5) Limited choice of food at buffet place and quality not as good as Royal Caribbean's 6) Coffee and juice dispensers occasionally out of operation in buffet place 7) No coffee offered in main dining room which consists only 1 deck 8) No garnishes in soup in main dining room 9) buffet place chairs are of cheapo plastic chairs unlike the bamboo resort like chairs in Royal Caribbean 10) On the last day of cruise for disembarkment, the staffs would get you out of the rooms before 10am even though ship only reaches destination at 2pm. It is both annoying and embarrassing when you have to leave the room and not knowing where to rest with luggages around you instead of enjoying the cruise to the fullest. Seriously, do the crews really need so many hours to clean from 10am to 5pm before the next passengers board the ship? 11) Library cabinets are locked all the time 12) The crews use our existing cabin towels to make towel animals causing inconvenience to cabin occupants to use remaining towels for showering, etc. 13) The indoor pool is frequently closed for maintenance during its operating hours 14) The meat dishes such as steaks are poorly prepared and hard to bite. In conclusion, it is a nice first try on Costa Victoria but I will not be trying it Read Less
Sail Date December 2015
This is a disorganized cruise. We have to wait more than 3hrs to check in even we arrive around 4pm, we don't get to board ship after 7:15pm, we requested 2 single beds, met cabin attendant, she promise to seperate our bed but when we ... Read More
This is a disorganized cruise. We have to wait more than 3hrs to check in even we arrive around 4pm, we don't get to board ship after 7:15pm, we requested 2 single beds, met cabin attendant, she promise to seperate our bed but when we comeback after 10:15pm nothing is done we have to find her again & wait for her 15minutes to get bed ready so we can unpack. I never see the water/coffee , dining table in buffet area is so dirty like this Costa Victoria. The foods on this ship are low quality served mostly plain noodle with a little carrots,onions & cabbage every breakfast, lunch & dinner in dinningroom & buffet. Chicken & fish with bone in  Dinning room meat is sliced paper thin & tough. the formal night they serve baby lobster with smushy taste (spoil taste)after my friends, me & 4 others peoples on same table ate we all have diarhea next day when we talk. Service are very bad, waiters,many are unprofessional, not even know to take order ( don't ask or serve ladies first)or talk with passenger.They are rude with passenger. We are obligated to paid tips to them $11per day, they know they get the money anyway so they don't have to give proper service????? I have been to 37 cruises with may lines:Carnival, Celebrity, Holland, MSC, Norwegian,Princess all are good or great except Costa Victoria is the worst cruise I have been it ruin my vacation time. I actually doing a back to back cruise 17 days with Celebrity Millennium was happy with this Celebrity in everything & opposite me ,my friend & other passengers we met & talk we all said never go with Costa again even their price reduce we will not waste our value vacation time. What a bad experience we had. I hope this review will be helpful ....Rate ** Cabin is very small so does bath &bad smell, cabin steward lucky if she clean cabin once a day, may be pick up dirty towel only...not even pick up trah in trashcan Kok samui is a nice port to visit you can buy an excursion with a taxi for 4 persons for 80 us for a tour for 5hrs driver will take you around the surround area approximate 100 to 125 miles  Kuantan Malaysia is a very small port in a no where place ship provide free shuttle to a mall about 45 minutes drive. poor place not much to do & see not worth to go Read Less
Sail Date December 2013
Well, what a disappointment. Whilst we understood that Costa is by no means a premium cruise line, we did not expect SUCH a poor level of service and facilities. Apparently the ship just underwent a multi-million Dollar refurbishment, ... Read More
Well, what a disappointment. Whilst we understood that Costa is by no means a premium cruise line, we did not expect SUCH a poor level of service and facilities. Apparently the ship just underwent a multi-million Dollar refurbishment, but where this money was spent is a mystery. Definitely not in the public areas, I would guess. With the exception of putting up Chinese signage all over the ship. Chinese writing is incidentally the FIRST. Even before Italian, English and others. Goes to show what the target market really is. But from the beginning. Embarkation: Embarkation in Singapore was a pain. Officially embarkation was scheduled to begin a 16.00, so we arrived a few minutes before that time. ....And waited nearly two and a half hours in line #1, where our booking documents were checked (3 agent only!) and we were handed a slip of paper with some cabin details. On to line #2, from which everyone was supposed to have a souvenir photo taken (the one with the ships steering wheel...). We skipped that line by ducking under the barriers. On to line #3 for Singapore passport control. That was handled very quickly by nearly a dozen officers. On to the ship proper and line #4. Now our photo for the cruise card was taken, passports were confiscated and we were handed our cruise cards and sent our merry way to find our cabin. Incidentally, on Costa Victoria you do now get ONE card which is both your room key and charge card (as in most other cruise lines). We had pre-purchased the unlimited drinks package, and that was marked on the back of the cards. The cabin: We managed to find our cabin without too much trouble on deck 9. We had a balcony cabin, of which there are not too many on this ship. 25% perhaps. I noticed what seemed to be an extraordinary number of inside cabins. Our cabin was quite small. Not TINY, but very small. The bed was reasonably comfortable. There was a tint table - about the size of a pizza-box and a chair. Both were virtually unusable, because of the tight space. It was impossible to actually sit on the chair, because both chair and table were wedged in a corner between bed and wall. It would have been far better not to have these things in the cabin. On the up-side, there was plenty of storage space in the wardrobe and various shelves and drawers, as well as space for the suitcases under the bed. There were two chairs and a small table on the small-ish balcony. The bathroom is really tiny and one of these one-piece plastic moulded numbers, like in a cheap French motel. There were absolutely minimal amenities. One bar of soap (not replenished for the entire cruise) and a wall mounted shower gel dispenser. The towels were thin, but replaced twice a day. Face cloth were supplied quite randomly, only once in a while. There were 2 blue pool / beach towels on the bed with a stern note that $20 would be charged if the towels were not returned. Used towels should be left on the bathroom floor and they would be replaced. We did not get fresh pool towels on the second day, but somehow we ended up with 14 blue towels on the last day. I was tempted to sell them for $10..... The mini bar was locked and we had to chase a room attendant to open it so my wife could store her medications. This was the one and only time we saw our room attendant. Ice was never supplied, despite requesting it. There is however a small kettle in the room as well as few tea bags (which are randomly restocked)... The TV in the room is fixed in an awkward angle and shows a bizzare selection of programs. Nothing much in English. One movie repeated over and over again, random news channels such as the English version of France 24 News. Did not notice CNN or BBC. Most of the time the reception was snowy with poor sound. We managed to hook up the laptop to the TV and watch our own movies.... The food: Oh my God. What a disaster. (and I would like to use a much stronger tern to describe it...) The food ranged from truly diabolical (for example a "duck soup" at the first night dinner that was literally hot water with an oil film and a few duck bones in it, or an appetizer of a cookie-cutter cut out canned ham-like substance with a "grilled" ring of tinned pineapple and a glace' cherry on top for CHRISTMAS DAY lunch) to adequate. Most pasta dishes were not too bad. Something you would get at a Sizzler's pasta bar. This was the food in the dining rooms. The poor waiters did their best to talk the stuff up, but they kept apologizing for the quality and variety.... The buffets for breakfast and lunch were pathetic. Low cost, low quality slop. Third rate products and ingredients. Hot food was barely warm. Cutlery was mismatched and we noticed at least 4 different styles. Low quality melamine plates and bowls, something I would imagine they use in Kindergartens. The layout of the buffets was completely idiotic. Basically 2 long lines of food counters, like in a cheap department store canteen, where guests had to shuffle along in food lines like in a prison mess hall. A few randomly placed food cart like stations (breakfast omelettes / lunchtime pasta etc) completed the sorry scenario. There was another food counter on another deck where they served pizza wedges (not TOO bad, but definitely not "American style" pizza) and a Burger / Hot Dog counter that was open for a few hours over lunch). Room Service food seems to attract an extra charge for everything. Not that there is room to eat in the cabin anyway. That sort of food would perhaps be acceptable at a school camp or Quantanamo Bay (however in case of the latter, Amnesty International would raise a complaint). Western guest are upset, because the food is just nasty. Asian guest are upset because the food is a mish-mash of various cuisines and just not fresh enough. On the up side, this was the first cruise where we actually LOST a few kg!!! The Service: As mentioned, the waiters in the dining room did a sterling job, given the difficult circumstances. The bar tenders was mostly very good as well. The waiters in the lounges and bars were OK. The service staff in the buffet and deck areas were less than adequate and lacked in training and basic understanding of Western service concepts. They seemed to be mainly Chinese and had a very limited understanding of English. They smiled a lot, but that was about it. Beverages: We pre-purchased a beverage package and that was a wise move. It was less than $20 p.p. a day and included pretty much every cocktail on the menu, a good range of spirits, pretty decent wines and also hot beverages. A stiff drink or two before dinner (breakfast even) significantly lessened the pain of Costa’s food. Entertainment: We only managed to catch 1 ½ shows in the theatre. They were, let’s say, “cute”. Sort of rural high school drama department production quality. The entertainment in the lounges and bars was, well, poor. There are many very high end pianos all over the ship, but they are not played. The “artists” (notice the hyphenation) are using electronic backing music and have up to 3 laptops open whilst they perform. Just plain weird. Especially some guy that is standing there, stiff like a night club bouncer, cupping his hands in front of his private parts as if expecting David Beckham taking a penalty shot against him. He is singing completely emotionless (but out of tune), reading the lyrics off his laptop. His girlfriend is standing next to him, with a bored expression, shaking some egg thingy to form the rhythm section. Seriously, the tambourine group of the Salvation Army are livelier, better musicians (and sexier as well). Poolside entertainment consists of short and silly games. A few dance games and such. Mercifully few and far between. Public announcements are less than you would expect. Good. Décor and public areas are dated, dated, dated. Something you would remember from the days of TV shows like “Heart to Heart” or “Kojak”. It may have been “glam” in a bygone area, but nowadays it is just sad. Bars and lounges are almost without exception windowless and uncomfortable with tatty and worn furniture. Ports and excursions: Well, we left Singapore hours late and the delay crept along the entire cruise. First stop was in Java, Indonesia at some sad port called Semarang. An industrial harbour with chemical stench in the air and complete waste of time, with the only real sightseeing option at far-away temple site of Borobodur. Borobodur is actually very beautiful, but one is basically forced to book the pricy ships excursions to get there and back. Our bus convoy had an escort of 5 or 6 police cars with flashing lights and sirens to get there and back thru diabolical traffic. – and we still got back nearly 2 hour after the “all on board” time. Second stop, Benoa in Bali. Just to show how Costa operates; the map display on the cabin TV showed the port as “Balboa” (as in Rocky Balboa). Late again, we arrive hours after the scheduled time. Costa had the verve to actually sell sightseeing tours to far away and beautiful Ubud. With under 2 hours of day light left, the beauty of Bali lay in the dark (and hidden in pouring rain on top of it). Why bother AT ALL with a stop in Bali for a few hours of usable time? Last stop was the island of Lombok (late arrival as well). Tender from the ship to the port worked well and Lombok is quite nice but it was another overcast and partly rainy day. Passenger comments were basically that it would have been better to ditch Lombok and rather spend a full day in Bali to enjoy the island. Miscellaneous: There were two “formal nights”, where tables in the restaurants were decorated a bit nicer. A handful of passenger made an effort to dress up, but some cabins may not have mirrors, judging the getups some people showed up on a nightly basis. There must have been a real problem with people throwing stuff in the toilets. Announcements were made time and time again and numerous notes were left in cabins not to throw x-y-z in the toilets. Still, there were apparently many blocked and overflowing WCs in cabins and also public areas. Costa Victoria is NOT an Italian ship. There is zero Italian (or even European) feel to it. This old pot is geared fully to the low end Chinese-Asian market. It is run down, tired, low quality and has all the charm of a Hong Kong food court. Cost does not do themselves any favours painting their name on the side of this ship. We only booked this trip because the departure dates suited our needs and we managed to find a special price deal. Despite the comparatively low fare, the cruise was not value for money. Never again with this cruise line.   Read Less
Sail Date December 2013
Just returned from cruising with costa,what a disappointment. Embarkation took about 2 hours,so slow. Got on board,went to cabin which is very small,the toilet smelt of urine as soon as we walked in. Went for something to eat,food not ... Read More
Just returned from cruising with costa,what a disappointment. Embarkation took about 2 hours,so slow. Got on board,went to cabin which is very small,the toilet smelt of urine as soon as we walked in. Went for something to eat,food not hot,no hot water left for tea,tables dirty,staff miserable and most unable to speak English..ship left 2 hours late from Singapore,no explanation for it either. In fact every port we visited the costa victoria left late. I was looking forward to seeing Bali but we were 4 hours late arriving and it was dark when we got there. The excursions that were offered to us we're mainly heritage tours, no beach tours,no snorkelling or diving tours,tours offered by locals were much better including zoos,turtle farms,paragliding etc. I would not recommend costa cruises. I think charging 11 dollars a day per person for service charges is disgusting and it is not optional,which is probably why most of the staff were miserable gits as they know passengers are being charged daily whatever. The only staff member we would have paid a service charge to would have been our cabin steward. Costa victoria need more staff and better management skills. Also had to pay for laundry charges,other cruises we have been on have laundrettes. Wifi charges horrendous. Disembarkation not to bad but it was a relief to get off. If you want a lovely cruise with great and polite staff go with princess cruises you won't regret it. Read Less
Sail Date December 2013
We have sailed on Costa before and promised that we would not do so again, but the dates and the length of the cruise and the ports to be visited made us get excited again, and it was a different ship this time, so we thought, why not? ... Read More
We have sailed on Costa before and promised that we would not do so again, but the dates and the length of the cruise and the ports to be visited made us get excited again, and it was a different ship this time, so we thought, why not? Great views from the balcony, but on the wrong side of the ship, we were always on the water side never got to watch the port from ours. Very small room, don't let the photos on the web pages fool you, just enough room to walk between the wall and the bed. the balcony itself is only 1m x 2m with 2 chairs and a very low table, the door is extremely heavy as you would expect, however, my wife struggled to open it most times. The bathroom is exactly the same size as every other stateroom, so no extra space, and for a person who is 6ft tall and weighs 220 pounds that does not leave a lot of room for anything! let alone getting in the shower. Sadly, the airconditioning unit in the hallway burst a pipe and flooded our cabin and six others around it, we were disappointed with Costa's compensation offer ( a bottle of wine and a bowl of fruit ) to put up with an industrial dryer in our room for the next 3 days of the cruise and one outside the door for 4 days, not to mention the smell of wet carpet for 4 days. Bad, Bad, Bad! The ports that we visited were Semarang, Benoa, Lombok, Singapore, Penang, Langkawi, Phuket (Patong) and back to Singapore. I would pass on Semarang, Lombok and possibly Benoa, but the other stops where terrific. The Costa entertainment crew, they call them the "Animation Team" now, were a bit of a let down compared to the entertainment team on the Costa Romantica that took us to similar ports just 2 years before. Being the Christmas and New Year cruise the staff had made pretty red bows to go on all of the cabin doors and there were a few tinsel pieces around the place, the atrium had a lovely decorated Christmas tree but that was about all. For NYE the crew let go of a net full of balloons on the strike of midnight, but because of the layout of the ship, there was not really many people in the area to enjoy this. I think that the deck layout on the Victoria made for a difficult time for them, there is not just one spot to be entertained in but many small areas, but we made our own fun. the good thing is that Costa has stopped people smoking anywhere on the ship that is inside, you have to go to the outdoor areas. Given that we have now had two cruises through Indonesia, Thailand and Malaysia, I think maybe the next one will be to the Phillipines, Cambodia, Vietnam and Japan etc. Just next time won't be a Costa cruise. Read Less
Sail Date December 2013
My wife and I were looking forward to some decent Italian cuisine when we booked a mini-suite on Costa Victoria.. Cabin - A good sized 310sg ft of space with a very comfortable queen sized bed and a wardrobe area with 2 bunks. A bottle of ... Read More
My wife and I were looking forward to some decent Italian cuisine when we booked a mini-suite on Costa Victoria.. Cabin - A good sized 310sg ft of space with a very comfortable queen sized bed and a wardrobe area with 2 bunks. A bottle of chilled Prosecco and daily fresh fruits were very welcoming. Butler and Steward were excellent in their services. Breakfasts served in the room were a delight. Toilet - Full range of toiletries and bath salts for the Jacuzzi. Problem arises when you shower - water fills the trough between bath tub and wall. To solve the problem, they conveniently blocked both ends with pieces of plastic - and the water overflows onto the floor and finds its way into the bedroom !! Incredible. Dining - The Pizzeria's offering of a selection of pizzas was acceptable. The other dining options were nasty in comparison. On the first Gala dinner, the soup tasted like bilge water. (Yes. I actually know the taste). The other items on the menu were not much better. We skipped all the lunches, preferring to have a full breakfast instead and not disappoint ourselves with the lunch offering. The second Gala dinner promised Grilled Boston Lobster - and so it was. Lobster was virtually disintegrating and not deveined. To top it off, both claws were missing! The 'special' dessert - bomb Alaska - was a joke. Never have we been so disappointed with the cuisine on board ship. Entertainment: Showtime featured a Michael Jackson impersonator - and he was good! Performances by the ship's dancers; singers; magicians etc.. were comparable to other cruises. Casino - Bets start from US$25 for blackjack and Baccarat. Minimum bet for Roulette is $5. Tables were mostly empty except for the 1Cent jackpots. Tours - Borobudur - Tour was escort by 2 or more police cars which helped clear the way for the buses. Police cars even went head on against traffic to force the oncoming traffic to halt and make way for us. Convenient for us but inconveniences the folks going about their daily business. Is this promoting tourism or is it a blatant display of force. Anyway, even with their 'assistance' we were 2 hours late in returning to the ship. Banish the idea of ever taking a private tour to Borobudur - you'll never make it back on time. Bali - ship was supposed to dock at 2pm at Padang Bai where there's a good beach and local entertainment. This was delayed to 4pm and subsequently arrived at 6pm at Benoa Port - far away from the excitement that is Bali. Lombok - A private tour is far cheaper and offers more time/places than the ship's organised tour. We had the good fortune to travel with Agung in his new Toyota MPV. To book his services, email him at agung040372@yahoo.com Read Less
Sail Date November 2013
Having just rturned from a 17 night cruise on board Costa Victoria, embarking in Singapore, calling at Laem Chabang/ Ho Chi Minh/ Danang/ Halong Bay/ Sanya / Hong Kong and disemarking at Shanghai. We chose this cruise for the interesting ... Read More
Having just rturned from a 17 night cruise on board Costa Victoria, embarking in Singapore, calling at Laem Chabang/ Ho Chi Minh/ Danang/ Halong Bay/ Sanya / Hong Kong and disemarking at Shanghai. We chose this cruise for the interesting itinerary. Embarkation in Singapore was a little messy - the journey from the airport to the terminal was approximately 30 minutes so quite a way and checking in was tedious not organised and few seats for elderly people to sit on! Cabin was ok if a little tired - it was obviously a disabled cabin had 2 bathrooms, can't think why we were in it as we had booked 12 months previously ie not last minute? Costa Victoria is quite an old ship but obvious that some refurbishment had taken place. I also realise that as an Italian ship Italian is the first language but throughout the voyage there were too few announcements in English ie i feel we missed out on somethings Food was poor, menu selection in the Buffet and Fantasia dining room wasn't very good and sauces for food didn't seem to exist Some staff on board seemed to be quite down and some of the reception staff were quite rude but i have got to say our cabin steward was great and our table waiter (table 39) at dinner was also great Entertainment on board was ok the staff worked hard and the guest entertainers were good too Shore excursions were ok but every time we docked we seemed to be a long way from the centre of things One very big negative was that we missed Shanghai!!!!!!!!!! due to Costa, nowhere did it state clearly that when we docked in Shanghai even if we were not going ashore that day we still had to get off the boat and go through customs. Our intention was to go ashore the next day for all day but reception took our passports off us and didn't return them until 8pm that night, so thanks Costa for a wasted day! Disembarkation was good and easy but yet again the port was miles from anywhere - 70 minutes to centre of Shanghai and 90 minutes to Pudong Airport. Overall the cruise was ok but i will not be cruising with Costa again as i feel the nice touches were lacking! Word of warning Costa Victoria is now sailing out of Shanghai for the foreseeable future and i would imagine is very much geared u for the Chinese market! Read Less
Sail Date May 2012
Well, we have no-one to blame but ourselves really. After our experience on Costa Classica from Dubai to Singapore in March 2009 (reviewed on this site), we said no more Costa small, older ships. We weakened, however, when we saw the Costa ... Read More
Well, we have no-one to blame but ourselves really. After our experience on Costa Classica from Dubai to Singapore in March 2009 (reviewed on this site), we said no more Costa small, older ships. We weakened, however, when we saw the Costa Romantica itinerary from Singapore to Makassar, Komodo, Bali, Jakarta, Malacca, Phuket and Port Klang (for Kuala Lumpur) and unfortunately we did live to regret it! The flight (booked via a Costa package) was the first bone of contention. Rather than flying direct for about 14 hours, we went via Dubai with a touchdown in Colombo, Sri Lanka, adding another 7 hours to the trip each way. We did know we had this flight home, but when we booked, the original outward flight was direct from Dubai to Singapore, saving about 4 or 5 hours, but that got changed. Having said that Emirates were very good, with good food and service and adequate leg room. We arrived on the ship at about 10.30 pm to find covered plates with two filled rolls and a few pieces of fruit in our cabin. This was all the food available on the ship at the time, not even a cup of tea could be found other than via room service (sandwiches and hot drinks) with a charge! Not very welcoming!! The cabin itself appeared fine, and our Chinese stewardess was very good throughout the cruise, apart from inexplicably throwing away our Today magazines and menus that we were keeping as souvenirs - that was a new one on me! She was very apologetic and did her best to replace them, but how long had she been throwing away passenger's belongings other than those in the rubbish bins? The cabin itself was fine, and reasonably spacious, but we had an ongoing issue with the toilet not working, and were reporting it once or twice a day at some points. Customer Service response varied from the fairly concerned to the totally indifferent, and it was usually mended fairly quickly, although only to break down again within a few hours. On one day, most of the passenger toilets failed for a period and there were areas of the ship with very unpleasant smells, plus a cabin along the corridor from us was being dried out using dehumidifiers/fans for several days. The toilet issue would not have been so bad, except that we were both ill with acute diarrhoea during the trip, and needed it in working order. My husband fell ill after two sea days (so no he couldn't have got it, whatever it was, anywhere else). I followed three days later and we subsequently found that many of those in our area of the dining room had had similar troubles. We tried to report this to Costa, but they were in total denial. Customer Services were just not interested, while the English-speaking host just kept repeating that there was no problem and we must have had too much sun! We felt that perhaps some additional measures should have been taken, although more basic ones, like ensuring the hand cleansing machines weren't empty most of the time in the buffet, would have helped. Generally, the food in the main restaurant was very good and our waiters were excellent (although we missed several dinners while ill). The buffet was another story - totally inadequate for the number of passengers, totally overwhelmed with people, tables seldom cleared of their dirty crockery, cutlery, etc. Also no alternative dining except for two evenings (Singapore before we arrived on the first evening and the evening in Phuket). Not even a hot drink after they closed at about 5.30 pm, or not after the hot water ran out anyway. We did try room service when I was recovering from my stomach troubles, which was mainly a selection of sandwiches, and despite having to pay EUR2 for the privilege we were much amused by my husband's order of a sandwich and two teas arriving as a sandwich and 2 plates of cheese!!! There appeared to have been staff cuts since our last voyage with Costa and this was evident in most areas - too few waiters, limited buffet openings, fewer animators and virtually no daytime entertainment, fewer pool attendants, fewer bar staff on deck and inside, and fewer evening shows (films on a couple of nights). The supply situation was also very poor; cruise ships often seem to run out of things on the last day or so, but this started early on Romantica, with butter being in limited supply the whole cruise and disappearing altogether on the last day; at dinner the silver dishes with ice were there, but empty!!! Other things absent for the last three or four days included water melon, bananas, yoghurt, skimmed milk and decent tea bags (other than herbal and Chinese black tea). But what of the itinerary, I hear you say! It was exceptional, but was rather spoilt by Costa's organisational abilities or lack of. Most significantly, you are on your own if you don't want to go on their excursions. I am sure this is true of other cruise lines, but sometimes we didn't even know where we were going ashore (staff didn't know or gave the wrong info if asked) and the maps were incredibly, with the Bali map showing the whole island (but not where the ship was!) perhaps the best example!! We did take two Costa excursions - one on Komodo and one in Jakarta and I have to say that they were both fairly good, although on Komodo there was no choice of excursion, just a 1.5-hour, 1 km trek to see the Komodo dragons, and we would rather have done something more ambitious, which was available privately, although Costa's tendering of those on excursions meant that independents would not have had enough time ashore to do any longer treks. Tendering was another issue. According to the itinerary we were only tendering in Bali, but in fact we also tendered in Komodo, Malacca and Phuket (for two days). As usual, Costa excursions went first (that is generally the same with all cruise lines), but the organisation of the independents was pathetic and on one occasion bordering on the dangerous. Hordes of (mainly but not exclusively) Italians mobbed the table where the tender tickets were being handed out and some even just took tickets, with no-one sending for security and no-one trying to stop them. Apparently down on Deck 3, a group was also trying to push past the excursion groups onto the tenders, although apparently they were turned back successfully. Knowing the Continental dislike of queuing, you would think they would have instigated a proper system rather than allowing such conduct, which was more like a riot than anything else! It was only the next day that they started a proper queuing area roped off and adequately staffed. Anyway, all this meant that the time ashore was very limited, particularly in places where we only had a half day stop, such as Malacca. In that case, the departure time was moved from 1.30 to 2.30 pm because of the delays, but many of those going ashore were not told, so we all had to rush round in about 1.5 hours (it was a fascinating place) only to return to the pier to find that we could have had had another hour. The excursions in Phuket were weird, as we arrived at 2 pm, and then there were excursions of up to 8 hours going out, meaning that parts of these trips, including beach trips, tours of temples and elephant rides, were carried out in the dark! Not sure what all that was about, but if I had been on them I would not have been happy! The stop in Port Klang for Kuala Lumpur was cut from a full day to a half day. This was announced the previous evening after we left Phuket, with technical problems blamed, although a rumour did go round that it was to save money on fuel by going more slowly. Personally I doubt that, as the amount of money lost on their excursions, with full-days going down to a limited number of half-days, would probably have cost far more than the fuel. It does illustrate many passengers' disenchantment and distrust of Costa by this stage, however. There were quite a few first time cruisers on the trip, and we tried to emphasise that Costa was not typical of cruising and that they should try with another company before deciding whether cruising was for them. The cut down time was still disappointing for those wanting a reasonable time in Kuala Lumpur, however, although we had been before so were not personally too concerned. The last day in Singapore, most flights left at or just after midnight. In 2009, after our cruise on Classica, we did not have to leave the ship until 8 o'clock, but that has all changed and we had to leave at 4.45 pm, giving us over 6 hours to wait at the airport, so we had plenty of time to contemplate the coming 21-hour flight!! So, although we saw some wonderful things, it was overall a very disappointing and exhausting trip - the ship was poor, which we suspected in advance, but there appear to have been additional cuts and problems even over Classica 18 months ago. And they shouldn't keep using a ship where the plumbing is so problematic!! Also, we didn't get enough time to see the fantastic destinations properly. Although you may say this is always an issue on cruise ships (and I would agree), we lost far more time on this trip that we should have, leaving the feeling that we had not seen the best of things, which is a great pity as we are unlikely to return to any of them. Read Less
Sail Date November 2010
We were tempted by the itinerary. Who wouldn't be? In particular, cruising over to the Maldives, Seychelles and Mauritius sounded very exotic. While the itinerary was exceptional, I am afraid the ship itself leaves a lot to be ... Read More
We were tempted by the itinerary. Who wouldn't be? In particular, cruising over to the Maldives, Seychelles and Mauritius sounded very exotic. While the itinerary was exceptional, I am afraid the ship itself leaves a lot to be desired. We had no issues with embarkation as is mentioned in other posts. We checked our bags in and continued shopping until we were able to board. As is typical with all cruises, we were ambushed once on board by those selling beverage packages. We were disappointed but not surprised that any wine package purchased only incorporated Italian wines. We selected the premium package and must say the wine was not what we would call premium. It was average at best and for 5 bottles at $109 Euro was a bit of a rort. Plus service charge of course!! The room was sufficient. Although I must say the bathroom was scungy with mould in the shower and behind the taps on the vanity. I did 10 rounds with the shower curtain on a regular basis and in the end decided it was a lot easier to shower without it. The toilet system is continually under stress which is most unpleasant. Many times, the toilet would not flush and there were occasions where the system was blocked. When we advised our hostess of this, she checked and advised us that this was OK, the entire level had the same problem!! For the next few hours, I needed to use the public toilets instead of our own and the smell was putrid. The choice of television stations is interesting. There is one English movie channel which plays movies at certain times of the day. Over the 3 weeks on the ship, the movies were repeated 3 times. Other selections other than European channels were Russian news being read in English and details of the ship. In other words, the TV service is what I would call substandard. Other areas on the ship are tired and dated. While the leather chairs and sofas are a nice touch, the corners are worn and overall appear scruffy. I had to laugh when on the first day I ventured out to the pool deck for a quick drink. I kid you not, the pool is about 3m by 3m. More like a plunge pool than a traditional swimming pool. You cannot 'swim' in it. I just assumed that the other pool at the back of the ship must make up for this. No! It is exactly the same size. In all my time travelling, I have never seen anything so ridiculous to cater for 1,600 guests. Our room was located directly across from the Emergency Exit. On the first and second nights, we had constant slamming doors as staff were using this exit to transfer baggage. In addition, all room service came up through this exit. Next to this exit was the cleaning cupboard. If you end up with room 7146, don't expect a good night's sleep. On the 3rd day, I approached the 'service' desk to inform them of the noise issue and to ask if there were any alternate cabins available that we may move to. The 'service' attendant stated that the ship was full and she didn't understand why I would have any issues with the noise. She said if I had an issue, I should tell the people responsible to be quiet. Hmmm, I thought that was their job. She then proceeded to tell me pointedly that noise can be expected on all cruises. Then she smiled and asked for the next guest enquiry. I guess that is what they call service. The restaurant for dinner was the only option. We found this extremely inconvenient. Dress rules apply for dinner and it would have been appropriate to offer at least one alternate option (eg, the buffet) for dinner, especially considering the total number of days the ship was at sea. A pizza bar did open at 8pm each night, but one can only eat so much pizza. The one night we opted for pizza, the dough was not cooked and the while dish lacked flavour. Truly awful. The food was average. The choices were varied and always contained vegetarian options. Seafood was available on a regular basis which was good. The best offering of the day was generally the buffet at lunch - a great deal of variety and specials. However, in the end I compared this buffet with that of a pig's trough. I learned quickly not to get in between a hungry European guest and the buffet. If you did, you were in danger of losing body parts. People consistently were rude, pushing in front and eating in gigantic proportions. Poor hygiene was on full display. The buffet obviously is unable to cater for the entire number of guests on board and it is frustrating when other guests treat this buffet as the social centre of the ship instead of being efficient and completing their meal so others could be seated. The breakfast catered mainly for the European guests on board. Toast was more like a Cruskit, but there were plenty of pastries available if you wanted. In fact, over half of the buffet consisted of these pastries. Salami seemed popular for breakfast! The quality was a lot less than what I have experienced in hotels and on other cruises. The tours were limited for English speaking guests. This was further exaggerated by bilingual guests choosing the English speaking tours. We spoke with many other English speaking guests who had many of their tours cancelled. Worse still, it seemed that the cheaper tours were the ones cancelled (by cheap I mean $50 - $80 Euro) while the more expensive tours proceeded. There was a significant lack of organisation. Many tours were late and you were not kept informed by the tour organisers - just left sitting in the opera lounge waiting for your number to be called. On one tour in Seychelles, an announcement was made 15 minutes after the due departure time that we would be ready to go in 5 minutes. We were moved out 45 minutes late. For a $184 Euro excursion, an apology or explanation would have been nice. By this stage of our trip, we knew better. The same old issues arose on our tours as happens on all of them. Ignorant and selfish guests were consistently late back to the bus. However, the worst incident of lateness was a Costa staff member. The guests waited on a bus in Reunion Island for 25 minutes for a Costa staff member and his partner. We applauded them when they finally made it back to the bus. His comment? "Don't worry, the ship won't leave without me". This pretty much sums up the attitude of the staff on board. I truly believe that they are indifferent to the experience of the paying guests. The overall disorganisation by staff came to a head two days before we disembarked. Upon arriving at Mauritius, we were instructed to pick up our passports and that we would all individually undergo a customs interview with a Mauritius official. For those heading on tours for the day, we were asked to line up from 8am. Other guests wanting to go ashore were to follow at 8.30am. Knowing this could be a bit of a debacle, we started lining up at 7.30am. Already, there were around 12 people in front of us. Quite quickly the line grew and as usual, people consistently attempted to push in and get to the front of the queue. The Mauritius officials were late which added to the hysteria. Guests were shouting at each other, different nationalities were fighting each other, age was no barrier to aggression and I actually felt scared at one point that there was going to be an all in brawl. Finally at 8am, the Costa staff placed barriers up to stop people attempting to push in. The line ended up being from one end of the ship to the other. What a disgrace. This could have been organised so much better, I cannot believe with their experience that they would not intuitively understand how this frustrated some of the passengers. But again, as I have said, I really don't think they care. Due to the cost of the tours, it was evident that a lot of guests chose to stay on board or do their own thing. We had many days at sea and I must say the entertainment budget must be very constrained. Entertainment consisted of trivia competitions (skewed towards European trivia of course), a professor providing history talks, sessions from the Spa about keeping your tan, losing your kilos or having the perfect abs (same thing every day and more or less just a sales pitch), and some religious activities. Prizes for winning competitions were limited to Costa notepads, mousepads and other cheap gadgets. We just kept to ourselves when at sea and lucky I had several books and an IPhone handy. The ship provides WiFi which is great, but at $24 Euro of 3 hours is absolutely a ridiculous price. Some other things to note: Alcohol is ridiculously overpriced - if you like a drink, be prepared for a massive bill; Don't by any means get any laundry done unless you have a spare $150 Euro; Be prepared for massive currency discounts when changing into Euro's - worse than an agent; Take hand sanitiser with you - insufficient supplies on board. The good points? The service staff and the actual places we visited. We will never cruise with Costa again. When completing the feedback forms, we were told we were in with a chance at winning a free cruise. One, I do not believe Costa would give away something for free and two, even if I won, I would be loathe to take up the opportunity. Way better cruises available for similar prices. Read Less
Sail Date November 2010
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