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We chose this cruise as it suited our dates and meeting up with friends from the other side of the world. Costa cruises have not understood what they are selling - it seems they think they provide a transport when they SHOULD provide an experience for their customers! * Very poor service - always long queues at the hospitality service, who where the only ones to answer any questions, even though they didn´t understand the language. Poor service. * Additional costs, which you didn´t know about. * Poor service at the cabins, we had bought a full drinking package which included minibars - but they didn´t fill it up or they filled it up with what they had on their carriage - meaning Sprite, Coke. No water. * Very poor foodquality at main dinner! And slow service - they didn´t know how to serve at a table. Unexperienced, untrained personel..... Very rude Head waiters! As I wrote before - I wonder if they know why they are there! For whom...... * they asked us to fill in 9-10 on their evaluation - because they had all these 900 personel working up to 12 hours a day, 5-11 months a year, without any days off - which they were bragging about. I should be embarrased to say that at all!!!! Maybe that is why they cannot fulfill their work - they are exhausted... Summary, bad service and bad organisation. It is so little needed for the customer to be satisfied. And they failed it totally!!! DO NOT BUY A CRUISE WITH THE COSTA FORTUNA!

They missed the point of why they exist!!

Costa Fortuna Cruise Review by Pernilla68

15 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Asia
  • Cabin Type: Balcony Classic
We chose this cruise as it suited our dates and meeting up with friends from the other side of the world.

Costa cruises have not understood what they are selling - it seems they think they provide a transport when they SHOULD provide an experience for their customers!

* Very poor service - always long queues at the hospitality service, who where the only ones to answer any questions, even though they didn´t understand the language. Poor service.

* Additional costs, which you didn´t know about.

* Poor service at the cabins, we had bought a full drinking package which included minibars - but they didn´t fill it up or they filled it up with what they had on their carriage - meaning Sprite, Coke. No water.

* Very poor foodquality at main dinner! And slow service - they didn´t know how to serve at a table. Unexperienced, untrained personel..... Very rude Head waiters! As I wrote before - I wonder if they know why they are there! For whom......

* they asked us to fill in 9-10 on their evaluation - because they had all these 900 personel working up to 12 hours a day, 5-11 months a year, without any days off - which they were bragging about. I should be embarrased to say that at all!!!! Maybe that is why they cannot fulfill their work - they are exhausted...

Summary, bad service and bad organisation. It is so little needed for the customer to be satisfied. And they failed it totally!!! DO NOT BUY A CRUISE WITH THE COSTA FORTUNA!
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Cabin Review

Balcony Classic
Cabin BC 1062
Clean cabins.
Lisbona Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins