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549 Royal Caribbean Singapore Cruise Reviews

-smoking area is situated next to swimming pools. Under a roof & not on open deck. Where children & families spend a lot of time. As an asthmatic I found this disgusting & a trigger for my asthma - billing issues , My ... Read More
-smoking area is situated next to swimming pools. Under a roof & not on open deck. Where children & families spend a lot of time. As an asthmatic I found this disgusting & a trigger for my asthma - billing issues , My advice track your spending & keep an eye on your account. Extra charges were put onto accounts such as pool towel usage $100 & alcoholic beverages, supposedly purchased by a non drinker -unable to keep fresh milk Or juices in cabin fridge, fridge cleaned daily & contents thrown out by, I am assuming room staff -a lot of “extras” on board. And extras are expensive e.g. $12 U.S to hire an in-cabin movie. -we had an unfortunate issue on board which I am in the process of going through the correct channels of complaints. RC need to look at and amend the code of conduct policy it seems a young intoxicated male who causes an incident by verbal aggression and harassment towards women gets off with a guarantee from his parents he will behave for the remainder of the cruise. While other men who were provoked by this male were removed from the ship. Read Less
Sail Date January 2020
Usually travel po and the old Thompson crushes The food is a lot better on this ship, actual buffet is excellent , entertainment some excellent some not very good A lot of passengers shore excursions all at same time very unorganised ... Read More
Usually travel po and the old Thompson crushes The food is a lot better on this ship, actual buffet is excellent , entertainment some excellent some not very good A lot of passengers shore excursions all at same time very unorganised feeling like you are behind herded not a nice experience , one tender trip had to queue 50 mins in sweltering heat to get back on board , felt sorry for families with young children. Worst part is bar service never been on a cruise were the service fir the bar has not been on the ball so much so had to hide having a low drink when didn’t want any more offered. This cruise don’t have to worry, queues and waiting is the norm at all the bars , drinks service on the theatre nearly non existent so get your drinks before you go to the shows so give time to go queue somewhere first Think will be back to p and o after this trip . A lot better service even though though food was much better on royal Caribbean Formal nights don’t bother hardly anyone does Read Less
Sail Date January 2020
The cruise was primarily chosen as an add on to a week long holiday in Singapore to get away from U.K. for Christmas and New Year. My only previous cruise experience was 2 longer Med cruises with NCL, which I thoroughly enjoyed. I had ... Read More
The cruise was primarily chosen as an add on to a week long holiday in Singapore to get away from U.K. for Christmas and New Year. My only previous cruise experience was 2 longer Med cruises with NCL, which I thoroughly enjoyed. I had always wanted to try Royal Caribbean as their ships looked slightly better than NCL. Comparisons are not easy as this was a short cruise in a different part of the world but I will try drawing a few conclusions despite this. Embarkation is never a great experience with thousands all wanting to get on board quickly and I guess the experience is port related. In Venice I’ve sat in a big warehouse waiting for a ticket number with limited refreshments. In Singapore I joined a very long queue that moved quite quickly but there was multiple stages to get through and despite having completed everything electronically beforehand as requested, they still needed to take pictures of passport and me again and by this stage unknown to me, I was meant to have photocopied my passport too which they did there and then. They had a few people processing us but despite the IT they seemed to have to juggle taking photos and adding passport stickers - they ran out of official ones so carefully placed two blank stickers on passport, manually added a Royal Carribbean stamp before writing on cabin number. A few stages later of showing ticket and/or passport we got to a point the passport was surrendered and finally got on the ship. (My passport is about 8 years old and maybe can’t hold biometric data - it meant despite giving thumb prints I could never get through automatic passport checking and after queuing had to go to a queue for manual checking. This is not RC’s fault). If you’ve cruised before you’ll know food is a big part of the experience. However I had forgotten that choices when you first embark are limited and you have to quickly identify what is open - there was pizza in sorentos but we had hoped for more choice and ended up in Two Seventy with a few cakes, biscuits and cold bites. That’s normal I guess. By luck where we sat to eat was our muster point and the safety part was really well done with a good drama story video to watch explaining everything with humour. All but one of our cases made it to the room - one was held back because of a 4-way power lead which seemed ridiculous and meant more fuss at the end of the cruise to get it back. It was fairly easy to navigate the ship with just two main staircases/lift banks at either end of ship. From memory, the cabins were decks 7-13 with finer dining, entertainment and “shopping” on 4-5, main chow was the Windjammer on 14 with pool and Solarium (which turned out to be a cafe/rest area). The restaurant situation was similar to NCL. A main large buffet area with tons of variety for breakfast, lunch and dinner and different choices each day, some more free smaller niche venues, free more formal restaurants and then the ones you have to pay for. I’ve never used the pay ones because like NCL, the food quality and choice of ones included in cruise price were brilliant. What I found confusing was we had been allocated “My Time” restaurant on our SeaPass - a plastic card room key/ID/on-board charge card you get. There was no restaurant listed with this name - we found out it was two joined places called American Icon and The Grande. You had to book but the food was a notch above Windjammer with table service but obviously less choice than Windjammer. We divided our time about 50/50 between this upmarket a la carte place and the windjammer buffet. The only thing slightly worse than NCL was that they shut the Windjammer between mealtimes whereas I don’t remember that happening with NCL - so often we were waiting for 5.30 to come round so we could eat. I found the staff in all places absolutely second to none. NCL were fantastic too but RC staff have somehow gone a notch higher still. It would be near impossible to get better service. You were meant to know the RC phone app was the key to booking things. We found out at guest services and they booked us into Starwater show in Two Seventy (as in 270 degrees, three quarters of a circle, which the tiered seating area is within). This was easily the best cruise show I have seen. At the end of the show the cruise director, a short, portly chap referred to just as “Ken” made one of many appearances during the cruise, as he clearly still needs to be centre stage. To give him his due, despite this being annoying, he is guilty of putting on great shows and annoyingly too he can sing rather well. We also saw the Sequins and Feathers Show in the Royal Theatre which I really enjoyed too. The only show we didn’t rate was The Aussie Boys. We assumed given the singing talent from those shores that we’d here covers of Bee Gees, INXS, Crowded House, Men at Work, John Farnham etc, but we got The Seekers (some folk band from 1960’s), a song in mandarin and other old middle of the road run of the mill stuff. They spent most of the time talking about Australia and the last song was some dirge “Aussies” are meant to go all weepy and homesick about when they are abroad - it was as annoying as listening to Aussies banging on about themselves and if they get so homesick then spare us all and stay home :) The Royal Esplanade had shops 99% of us would only shop in if we were super rich - Tiffany’s, BVLGARI, Hublot etc. Plus Art Auctions. I have no idea what percentage of passengers use these shops but there was nothing for ordinary folk. It must be a winning formula catering for the few super-rich as this was same as NCL. As with NCL, WiFi is massively expensive and so is drinks package. When you have a drinks package, you have to take every and any opportunity to drink to get your moneys worth. This probably then adds massive cost to providing the package pushing prices up like a vicious cycle. Maybe they should consider just charging a reasonable price for the drinks? The cabins were well laid out, super clean and modern and seemed more spacious than most hotel rooms with ample cupboard and sleeping space for 3 adults. Unfortunately they are not well sound proofed and we had a nightmare family next door allowing a 3-4 year old to stomp up and down corridor past midnight, wailing, having tantrums and ruining any chance of sleep. RC rehoused us when we went to guest services and it was better but still you hear a lot of clanging and even taps running so maybe take ear plugs just in case. The RC excursions were well overpriced so we went with Shore Excursions who used the same tour guide company as RC but far cheaper. All the guides were fantastic. For Port Klang we did Batu caves which were interesting and photo stops, with Petronas Towers being main one - shame they couldn’t organise tickets for us to go up. If I did same cruise again I would stay on ship as much time is on bus. For Penang we went round a wet market, some temples and Botanic Gardens and saw very little of Georgetown itself, if I had my time over I would have just got off at Penang and spent the time in Georgetown which is at the port. With Phuket we did James Bond Island - it was 2 hour bus ride and then 30 mins or more by boat to circle a rock island that looked much the same as others we passed. We then went to Koh Panyee village on stilts which was ok but you won’t get good souvenir prices and like all tours, an hour is wasted eating when the ship provides massive breakfast that can tide you over until dinner. We saw a Budhist cave temple on way back that was like Batu caves at the Kuala Lumpar stop. When we got back to Petong Beach where ship tendered to, there was a few hours left to shop and enjoy beach. If all you do is Petong Beach you will save a lot of time sitting on a coach and get plenty of time to get souvenirs, drink and swim. The extras like North Star, dodgems, Rock wall etc are ok and there is plenty to keep kids happy but this cruise was so short with just one day at sea after 3 consecutive days with excursions that it wasn’t possible to fully exploit all the opportunities on board. In summary I would travel with RC again and clearly I was happy to travel with NCL again. They are both offering similar top quality experience, fantastic food and service. I think 4 full days cruising is too little to enjoy the facilities and I would recommend ones of at least 7 days with at least 2 at sea to feel you have had your money’s worth. Read Less
Sail Date December 2019
My wife and I just took a 5 day cruise on Quantum of the Seas out of Singapore. I have to admit I was a little apprehensive reading all of the reviews, and was worried that I was spending a lot of money for a trip that I would not be ... Read More
My wife and I just took a 5 day cruise on Quantum of the Seas out of Singapore. I have to admit I was a little apprehensive reading all of the reviews, and was worried that I was spending a lot of money for a trip that I would not be satisfied with. This could not be farther from the truth, in fact I am wondering if I was on the same ship as the people who wrote many of these reviews. Let me preface this by saying I am just a normal guy, so I was not expecting royal treatment and 5 star meals. I was looking for a fun trip, where I was well taken care of, with plenty to do. I was not disappointed. Let me talk about some of the review I read and what I experienced: Food is horrible- The food was fine, windjammer met our needs and the service was great. Loved the roast beef sandwiches at the Two 70 café and the burgers at Harp and Horn. The steaks at Chops were amazing and we ate twice at Jamie’s, incredible. Late night pizza was also a great hit. Can’t get a seat at the restaurants, can’t find a bartender, never a staff member around- We never had a problem finding a seat anywhere. Bars were everywhere and bartenders were eager to get us drinks. At the pool the waiters were around constantly, never had to leave my chair for a drink. Can’t find a chair at the pool- never had a problem, sat right by the pool. I will admit a lot of kids in the pool, but that is probably the case on any cruise. This cruise was amazing in every way. We felt pampered and taken care of the entire time. Loved the shows, especially Starwater, could have watched that over and over. Sequins and Feathers was great too. Did not care for magician. Casino was awesome. Always something to do. My only suggestions would be an adult pool, a little more time between shows. Venues were on opposite ends of the ship, so we were always racing. Advice- drink package was well worth it, keep an eye on the price, it kept going down so we kept cancelling and rebuying. We talked to a lot of people who paid a lot more. Keys package made getting on and off a breeze. Well worth the price. We saw many waiting in line for a long time as we just walked past. This was the absolute trip of a lifetime. We have been on 4 cruises and this was by far our favorite. Simply incredible. Read Less
Sail Date December 2019
Being on Mariner of the cruise a couple of times with amazing experience , we opted for quantum of the seas (having seen it being advertised 4 years ago) for our maiden sailing experience with our extended family . Pros : -Quantum is ... Read More
Being on Mariner of the cruise a couple of times with amazing experience , we opted for quantum of the seas (having seen it being advertised 4 years ago) for our maiden sailing experience with our extended family . Pros : -Quantum is beautifully built , she’s majestic , stylish , modern , clean and well maintained - Staterooms were comfortable and well designed with good use of space - Wonderland specialty restaurant was a nice surprise - its menu comprising of deconstructed food served in western Omakase style -No stinging on food . For the price you’re paying , you can get a flavour of some pretty decent quality steak , though standards vary across restaurants . -Selected staff were very friendly and went out of the way to make passengers feel at home . Examples include the head waiter of my time dining , our stateroom organiser , waiters of specialty restaurant - Good line up of musical acts ( piano , guitar , jazz band , pub Singer Carlo etc ) - pleasant onboarding experience typical of our other RCI holidays -swift and smooth , on time delivery of luggage -North Star was a nice experience , well allocated with no need for queuing . Memorable birds eye view of the majestic ocean. Cons : - very poor crowd management . Despite the big ship, it feels very crowded all the time with fellow passengers scrambling for literally everything ( free pizza , water , shows) - Poor allocation of crowd to allow passengers to have a flavour of most activities on board : Bumper car has a snaking queue , royal theatre is always packed with some shameless fellow passengers reserving rows of seats for phantom friends ( who never appeared ), everywhere felt like a market place . Sorentos pizza , cafe promenade , windjammer perpetually filled with hungry souls with very limited seats -Not family friendly . Not sure if dreamworks is no longer a partner but there were very little activities catered for kids . ( instead there was a random LGBTQ party ) . Extremely difficult to get around with a pram due to the crowd and the throngs of able bodied adults fighting for the lift. A segmented priority lift / ramp will be most helpful . - only a few areas to refill water , a water dispenser at every stateroom level will make it more convenient and less crowded to obtain this necessity . - Pre-allocated ‘My time dining’ but only allowed to book a slot from 845 pm onwards , otherwise the other option is to join the snaking queue . Never experienced this with my time dining before , we were told to pre book one year ahead of time in order to get earlier slots (?!) . It’s either a very poorly set up booking system or a main dining hall operating over capacity not befitting of its passenger volume . - Key entertainments were so so . Peng Fei magician , Starwater were the only shows worth watching. Aussie boys was cringe worthy with their twisted rendition of old Chinese pop songs , sonic odyssey was a mix mash of Bollywood / can can / drums , sparklers and feathers was an out of fashion broadway theme singing show with little wow factor . -Had to queue immediately once on board to book the Starwater show and some activities . Not sure what’s the purpose of booking as the show hall was packed despite the booking . Some of us had no seats . -Poor announcement of activities . No formal night for the first time ( maybe there’s one but it was Super unclear when it was held) -You have to pay to take a picture with the captain! iPhones not allowed . - Service was sub-par to say the least. This was the main killing factor . except for the few staff mentioned above under pros , most staff appeared listless, irritated and condescending . The Chinese staff spoke very little English and behaved in a rowdy manner as though they work at the fish market, some of them more keen on watching their fingernails grow than to smile and greet customers . I had one Chinese staff who tried to pressurize us to purchase a dining package , likening the price of it to a few packet of cigarettes ! Indian staff at two 70 was perpetually angry , irritated and threw our sailpass card on the table when we made payment . Staff appeared to be obviously overworked , underpaid (perhaps) and badly trained - and it’s evident . There’s also very little attention to client’s needs such as helping parents with toddler ( eg I was trying to get warm water to make milk but was told to wait in the queue after a fire drill has ended , though I had no intention to dine). Perhaps my expectations were too high after seeing ad shots of this ship or drawing too much positive experience from mariner of the seas , quantum overall, fell flat and was average at best . Read Less
Sail Date December 2019
We chose this itinerary as part of a Balinese Delights package which included stays in both Seminyak, Bali and Singapore. Having read reviews of this ship but not this journey we were prepared for an Asian cruise with a very different ... Read More
We chose this itinerary as part of a Balinese Delights package which included stays in both Seminyak, Bali and Singapore. Having read reviews of this ship but not this journey we were prepared for an Asian cruise with a very different clientele and cuisine but happy to embrace a new culture. What we did not expect was to be fleeced at every single opportunity by this cruise line. Everything from bottled water in the cabins to the internet service was at extra cost and some of the fees were extortionate. For example $29 for a single days surf and stream internet access! The gratuities policy was also staggering,around $16 dollars per day per person for the cabin, plus 18% automatic service charge for any drinks bought in the bars or food bought in the specialty restaurants! The shore excursions were also expensive, but we were happy with the service provided by the guide who was both knowledgeable and helpful. The tour Kuala Lumpur on your Own was however too short in duration to really allow anyone much time to do anything other than shop. for the other ports we chose to hire a driver for the day at a fraction of the cost of a cruise line excursion. The large cabin was an internal with a Virtual Balcony which was a complete waste of time and did not work at all for the first two days. The layout was also poor as you could not watch TV in bed. One good feature was the provision of USB sockets in the room for charging phones etc but this was necessary as the charging station we brought from the UK was confiscated as we boarded. They also confiscated a litre of gin which we were bringing aboard. In summary we would not cruise with Royal Caribbean again as we felt we were there to be milked by the cruise line. Read Less
Sail Date November 2019
As frequent travelers staying in many hotels locally here in the Philippines and hotel abroad in different countries, my wife and I tried to experience to cruise onboard which is Quantum of the seas. Every traveled that we planned, we ... Read More
As frequent travelers staying in many hotels locally here in the Philippines and hotel abroad in different countries, my wife and I tried to experience to cruise onboard which is Quantum of the seas. Every traveled that we planned, we always rely to read the comments and reviews to all hotels that we stayed in. This time, we decided to experience to choose to get onboard the cruise ship. At first, I was hesitant to choose Royal Caribbean Cruise- Quantum of the Seas because of majority negative reviews that we read, but to my surprised it turns out to be a remarkable experienced cruising at this luxury vessel. We travel Singapore cruise from November 30 to December 5, 2019, 5 days cruise from Singapore-Malaysia- Thailand-Singapore. We stayed in hotel in Singapore since we arrived on the 28th of November. Using our tourist pass which we bought at Changi airport for S$26 for three days is such a big savings using it unlimited at MRT lines and buses by simply tapping the tourist pass card as our ingress and egress on trains and buses. We took the advantage of using the tourist pass card visiting tourist places in Singapore. We observed that if you travel from station to another station it will cost you a minimum of S$0.83 –S$ 2.08 so having this tourist pass card is indeed a great savings. Quantum of the seas is remarkably a huge luxury vessel with superb facilities from cabins, classic restaurants, production show venues, swimming pools and entertainment venues. The Food and beverages staff went out beyond and above extraordinary services, kudos to Head Waiter ONUR from Turkey, Waiters Fely and Frederick both from India of SILK restaurant, Jidong from housekeeping, Bartender Mike of Sky Bar, Alvin of Sorrento, Regie of Solarium, Bar server KURL of Boleros, they all deserved to be commended for the excellent services they have rendered during our 5 days cruise. The cruise entertainment team is very active from the varieties of shows for the cruise led by Cruise Director Ken and Manager Troy. The Captain of the ship and the Hotel Director are always visible from embarkations to debarkations. Singapore embarkation process are very smooth and organized. Singaporean are also well- commended for their disciplined behaviors from dining to queuing on any events or entertainment production shows considering they are about 2,500 Singaporeans who was with us. Though we only stayed on inside cabin but the virtual balcony appears to be like you are staying in a real balcony cabin. The food that we have is so delicious from all the restaurants that we have dined. On our 1st day, we made a reservation to watch the STARWATER production show which is a Broadway’s presentations featuring world class musical show at deck 4 Two 7 venue. It is also recommended to watch SEQUINS and Feathers, another world class production show where reservation is not anymore needed. There is so much fun as in no dull moments from varieties of activities and unlimited dining experiences on board the Quantum of the seas. Over-all we really enjoyed our cruise and the money that we spent is worthwhile for the remarkable experiences that we had at Quantum of the seas. We will highly recommend this ship for our family and friends for them to experience what we have experienced. I would recommend to complete your online departure for Singapore immigration for a seamless process and avoid the long queues of passengers during debarkations. In about 20 mins we are already completed the immigration and down to Cruise terminal picking out of our luggage. Read Less
Sail Date November 2019
The ship indeed is a technological marvel. The advanced features such as the virtual balcony, SeaPlex (which transformed into a bumper car arena, laser tag course, basketball court, badminton court, etc.), North Star, iFly simulator, ... Read More
The ship indeed is a technological marvel. The advanced features such as the virtual balcony, SeaPlex (which transformed into a bumper car arena, laser tag course, basketball court, badminton court, etc.), North Star, iFly simulator, Ripcord and many others were truly an experience. The swimming pools were rather small and there were no water slides nor much play area for children. The food however could have been much better. We were already bored of the food at Windjammers (buffet) by the second day. The Chinese, Japanese and Italian food served lacked taste and were subpar in my opinion. The only type of cuisine that was good was the Indian food and burgers. We also dined at the main dining hall, Solarium, etc. but all were not much different. We had a specialty dining at Jamie’s Italian and that lived up to expectations. Nevertheless, our experience were marred by a norovirus infection (which ended up affecting all our family). We noticed there were other cases of it when we went to the Medical Centre. One can only guess how many people were actually affected. Despite being very careful and constantly washing our hands as well as sanitizing them, we all still ended up contracting it. Read Less
Sail Date November 2019
Ship brilliant wonderland experience a disaster only good thing are the chairs and tables no wonderland ambience in this restaurant. Put some teacups and saucers on the wall dress someone up in a white rabbit suit all bit boring. Our ... Read More
Ship brilliant wonderland experience a disaster only good thing are the chairs and tables no wonderland ambience in this restaurant. Put some teacups and saucers on the wall dress someone up in a white rabbit suit all bit boring. Our food served cold and sweet disappointed. Will not sail will Royal Carribbean ever again billed for 50 dollars for towels we never had. Phone call after phone call still no refund and it cost a fortune to call them , always check your bills people. Paid full service charges, even though service was lousy apart from the open deck bar staff. The windjammer is a nightmare overcrowded tables, loads tables full dirty dishes. Entertainment definitely for the Asian and Indian passengers. Singer was awful. Magician had few good tricks but took far too long with boring information bits. Food on the boat not great mostly geared up for Chinese and Asian passengers. Sausage bacon very poor quality not much choice breads. Read Less
Sail Date November 2019
Great for first time cruise travellers .We booked from official RCI wholesaler in India -Antilog Vacations website & got a steal deal of 45% . On board there were lots of shows at extra pricing which was steep.excursions to sea halt ... Read More
Great for first time cruise travellers .We booked from official RCI wholesaler in India -Antilog Vacations website & got a steal deal of 45% . On board there were lots of shows at extra pricing which was steep.excursions to sea halt ports were a little expensive . One tip is to never ever book a DC cabin.Take balcony.Ship is good and hospitable staff welcomes u with smile.At night the ship would shudder and being the first timer it was a bit awkward for us to adjust.Sea sickness is not an issue during the day but for elderly its a major issue & needs to be taken care of. For veg travellers its a bit of nightmare as food is mostly east asian & south asian with non veg thrown around and limited tasteless veg options but still for all its money its definitely a steal . I have heard that its far better than genting & star cruises. Dining has different areas.One can dine at the deck or the restaurants .Majority is non vegetarian food .There are 2-3 indian dishes like dal,roti,pulao as well.Activities happen mainly in form of shows like dance troops & magic for which one has to pay . Service is a tad slow so i would give it a 2/5 rating . better go for things in the house than ala carte ordering Read Less
Sail Date November 2019
I would have given a 5 rating if not for the following reasons: 1. Error in billing and very difficult to get help post-sailing 2. We missed a key show because of lack of information on reservation 3. Information on the app are ... Read More
I would have given a 5 rating if not for the following reasons: 1. Error in billing and very difficult to get help post-sailing 2. We missed a key show because of lack of information on reservation 3. Information on the app are sometimes different from the daily newsletter or the Compass. The app is difficult to use in the first place Other than the above, the good news: 1. Excellent programs 2. Fantastic crew at the American Icon and Music Hall 3. Staff were generally friendly and passionate about their jobs 4. Ship was squeaky clean and well maintained 5. Gym was impressively equipped and had a awesome view 6. Solarium is an interesting concept but probably a tad too warm for Southeast Asia weather 7. Food is generally above average 8. Checking in and out was a breeze 9. Kids club was well equipped and staffed Overall a great ship for families Read Less
Sail Date November 2019
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. ... Read More
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. We checked in our 2 cases, with full information stapled to handles, confirming we were on the voyager, as the Quantum of the seas was birthed beside. We carried onto cabin, through the bombardment of bar staff trying to sell drinks packages. Settled in, discovered Bombay sapphire had been replaced by vodka ( small detail considering what happened next) Dinner was taken in Windcheater as luggage had not arrived, for us to change for formal dinner, not a problem quite normal for luggage to arrive after sailing 3500 guests on board. Well we had a member of staff call on our cabin, they asked us to go to guest services, the penny dropped, my heart sank really luxury cruise with no luggage! All my worries were confirmed, luggage sent to Quantum and we won't be in port until Thursday (Saturday) when we reached Darwin, we're given 4 xxl tshirts and a small bag of toiletries razor/foam toothbrush /paste and deodorant stick dated 2017 and that was it in complete shock we went to bed, what a way to start our luxury holiday!! After a restless night, we had breakfast with some Diamond plus members on board, they were horrified the way we had been treated, totally unlike Royal Caribbean, advised us to go back to guest services to get more answers, just not acceptable. We spoke to Head of Guest Services explaining our situation Jackie was sympathetic offered to upgrade our cabin(oh we booked window but had interior - another story) Mum pretty stressed by now, she had a small stroke 2 months previously and was looking forward to a relaxing luxury cruise. We were also offered $200 dollars each to buy some clothes. Well Roxy teenage wear was not age or size appropriate or expensive male clothes either we were in the same position, we had been given cleaning vouchers, not a lot of use when you have nothing to wash through. Yes we had hand luggage, but repacked that morning so we didn't have to carry too much, I had taken out my wash bag to accommodate the 2 bottles of wine we were allowed to take on board. The cabin we were moved to had a balcony, which did make life a lot more pleasant, sat in our royal caribbean tshirts as unable and embarrassed to attend Captains dinner or any dining experiences, quite honestly we could not concentrate on booking tours etc such a disappointment all round. Days passed, no information 3500 passengers and we were only cabin with missing luggage. We had to fill out declaration form for our cases to enter Australia, first time we had any news concerning our cases. Day 6 arrived, Darwin at last, did we get a phone call! Don't be silly I went down to find out if they had arrived, Yes at last!! I organised help for the bags, checked over to make sure all OK when we got a phone call asking us to vacate the cabin!! Really poor Mum, I asked Jackie to re consider please. ROYAL CARIBBEAN THINK WE HAVE HAD ENOUGH COMPENSATION so I email Managing Director, slight change of heart an offer of £428 each in vouchers, well still insulting considering we paid nearly £6000 for our luxury repositioning cruise. There were many problems with this cruise, bad service, poor food in dining rooms, cabin flood on our deck from pool, hours to get ashore when tenders were needed cutting excursions short as so many people on board, refurb was only to accommodate more cabins. Guest services was constantly busy with people complaining, at least they had their personal belongings!! Thanks Royal Caribbean for giving us a holiday of a life time to remember for all the wrong reasons. Read Less
Sail Date November 2019
We have sailed only once previously with RC on Ovation of the seas, from Sydney to New Zealand and back to Sydney, and had a great time so we decided to try the newly renovated Voyager of the Seas. No complaints whatsoever. What a ... Read More
We have sailed only once previously with RC on Ovation of the seas, from Sydney to New Zealand and back to Sydney, and had a great time so we decided to try the newly renovated Voyager of the Seas. No complaints whatsoever. What a disappointment this cruise was. The check in at Singapore was extremely unorganised. There are only two sets of elevators which for a ship of this size is inadequate. To make it worse at lease one elevator was out of order and the up-down indicators and chimes outside some of the others were not working. Don't know what RC did when Voyager was in for the renovations but nobody did much maintenance. Cabin, number 9557, was ok. The main dining room food was average at best, and the winjammer buffet the same. I have cruised many times on Carnival Spirit and rate its food much better than Voyager. Princess cruise lines (Majestic and Sun) food leaves Voyager for dead. Entertainment was good, no issue here. Good variety of guest acts as well as the RC performers. Listening to music in areas outside the theatre was terrible. Small crowded schooner bar at the front and a couple small bars along the overcrowded promenade on deck 5. Too much space taken up by shops and stalls flogging overpriced bags, jewelry etc Service from staff was good. Now my main gripe. I use a wheelchair and was told by RC that their tenders were suitable for wheelchairs. Unfortunately in the two tender ports, Yorkeys Knob and Airle beach, they used shore side tenders instead of those from the ship which were NOT wheelchair accessible. Had I been told this I would not have booked the cruise. Never again on this ship. Read Less
Sail Date November 2019
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. ... Read More
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. She is Filipina, a flight attended for 33 years with Cathay Pacific, and applied on line for an Australian Visa, which was granted within 3 days. The problem, so it seems, was the processing of the visa, there is no link between immigration and the cruise liner’s administration! Therefor they have to call immigration in Australia to verify whether the visa was really granted and attached to her passport. I send the granted Australian visa months before boarding to Vacationstogo travel agent Lex Harrison and the Royal Caribbean Cruise line, when checking in on line, everything was fine, no questions asked. 2 weeks before sailing I received the boarding pass and luggage tags, late because we are interline (airline crew) and therefor got our stateroom assigned shortly before sailing. It took 45 minutes at the check in counter, with many officers involved to get the “GO” signal. It was a humiliating experience, which flashed in my mind as a racial approach. Not from the officers that only did their job as instructed by their superiors and acted courteous and polite. But the fact that despites ALL our pre-check-in efforts, NOBODY of Royal Caribbean seemed to check the documents, but only AFTER we were about to board the ship and to than make us feel like fraudsters, because their processing procedure was faulty! The correct procedure should be that every passenger should submit their visa, in time on line to the cruise liner involved and not when passengers were boarding the ship and therefor prevent the passenger to be treated like a criminal for no reason at all. Another unfortunate experience is the MUSTER CALL. We had to endure 45 minutes in the heat and humidity on deck 4, Reason? Waiting for late comers! It took 5 minutes for the drill. Late comers should be penalized. Sunday mass for the devoted Catholics is at 9.00 AM, but the breakfast starts at 8.00 AM. However the Queue takes 45 minutes to get you to your table. Was it ALL a mistake? …..NO The ship “Voyager of the Seas’, a 20 year old , newly refurbished cruise ship, great nostalgic interior architecture, well thought of economic designed staterooms, is quite cozy. Except for the Sky chapel, which is completely out of line with the rest of the ship, cold, white chalked with huge, white Aphrodite inspired, sculptures. The food is ok, but not as good as Princess or Norwegian, not many variations, shows ok, but the sound mix bad, singers are screaming and screeching due to overpowering volume and wrong equalizer settings, lyrics completely wasted. The ice skating show very impressive. The top of the bill was the acrobat duo…from Ukraine and Italy. Amazing performance. Talked to Cruise Director Michelle about the sound and I must say it improved a bit in the next show. Two singers: one 25th year old USA male and a …..Italian girl. The male singer performed well, the girl should stick to controlled love songs and ballads and not Freddie Mercury’s “Somebody “. She has a lovely voice, but when howling out it becomes unbearable. The wine tasting: 5 wines: 2 white, 2 red, 1 sparkling……2 were as planned, 3 replaced by inferior ones, due to late arrival in Singapore of the feature ones, missed the boat. Complained to the beverage manager, felt cheated. So sorry, send a nice bottle of New Zealand wine with 2 glasses to the stateroom. The Port dockings on this repositioning cruise were absolutely un-interesting, either far off the coast on Anker, so boat transport required, which took very long to execute, or docking in an industrial area, 45 minutes with shuttle bus from town. The newly refurbished staterooms on Deck 3 were noisy at night, due to cleaning or other activities above the staterooms. Staff: very pleasant, helpful and attentive. Stateroom attendant Kadek Sukma from Indonesia excellent. Headwaiter Kai and waiter Ryan in dining room very pleasant, did a great job. Carlo was the best, always pleasant, singing in the Windjammer as washi, washi crooner and in the evenings our table waiter. All and All, a pleasant relaxing cruise. We enjoyed the total voyage despite our criticism ! Read Less
Sail Date November 2019
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a ... Read More
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a scooter for the express purpose of seeing Darwin, but it would not have been safe to take it down the incline, nor would I have been able to ride it back up. Several of the older passengers and those with sticks also had great difficulty in negotiating this ramp, and were completely winded by the time they got to the top. It totally spoilt my day, and several other disgruntled passengers felt the same. Also, don't bother getting a soft drinks package. Despite being issued with the bulky microchipped glasses, there are no soft drink dispensers on board the "New" Voyager. Total waste of money! Johnny Rockets is also a "no show". The venue is marked on the deck plan, but isn't open, and the free milkshake we were promised - "buy one get one free" - so much pie in the sky. BTW, the Windjammer seating arrangement appears identical to the old one. There are certainly no "extra seats", and getting a table can still be problematic. Also, the picture shown in the article is of the Deck 14 lounge, which is NEVER this empty. Read Less
Sail Date November 2019
We spent a wonderful week in Singapore before boarding for the Cruise to Australia so we were looking forward to the cruise home. Voyager was the first ship we ever sailed on with Royal Caribbean several years ago and we were anticipating ... Read More
We spent a wonderful week in Singapore before boarding for the Cruise to Australia so we were looking forward to the cruise home. Voyager was the first ship we ever sailed on with Royal Caribbean several years ago and we were anticipating a great cruise similar to our previous experience. Boarding in Singapore was a nightmare. Very slow, hot and some not very accommodating port staff, in fact, some were quite rude. Probably the worst embarkation experience we have had. According to the promotional blurb, the ship had undergone a massive makeover and this would be a magnificent cruise. The only thing I could see different was a water slide at the stern of the ship!!. In a lot of areas, the ship could have been a lot cleaner. Some of the window ledges in the Windjammer (if you were lucky enough to get a table near the window) could have done with a bit of a good wipe down. Our Cabin was great. It was clean and kept tidy by a great cabin attendant. Dining experience was average. Meals in the main dining room were predictable and boring.The Table staff were really great though. Many of the staff on board seemed to be very inexperienced and new to working on a cruise ship. Entertainment was very poor. On our last cruise on Voyager, we had a wonderful duo in the Schooner Bar every afternoon really entertaining and enjoyable. This cruise was completely opposite though. Only entertainment was a couple of piano players plonking out a few tunes, appearing just as bored as the audience. The rest of the entertainment consisted of endless trivia games, origami folding and napkin folding, mostly held in the Schooner Bar. Impossible to get a seat most days, but nobody drinking!! I thought bars were usually used for just that. One day at about midday, I counted 79 people squashed into the bar, only 13 of us had a drink in front of us. Couldn't get near the bar for a drink and you couldn't get up anyway as someone would leap into your seat. There are many other places on board were these games can be played, why hold them in whats supposed to RC's Iconic bar??One of the worst parts of the cruise was the tendering at Cairns and then Airlie Beach. Took us over two hours to get ashore at Cairns, even longer at Airley Beach and then cost an exorbitant US$36 just to get into Cairns City centre. Even though we docked in Brisbane, it was still a US$54 ride into the city centre.!!. I will not use Voyager again. Have a booking on Radiance in 2020 and thought very seriously about cancelling. Giving RC the benefit of doubt though and hoping the next cruise will be significantly better otherwise will be using another cruise line in future Read Less
Sail Date November 2019
After sailing on Mariner of the Seas and Voyager of the seas I had sort of sworn off large ships. Just too big, too many passengers, etc. When this cruise on Quantum of the Seas came up, I was intrigued though and so, after convincing 3 ... Read More
After sailing on Mariner of the Seas and Voyager of the seas I had sort of sworn off large ships. Just too big, too many passengers, etc. When this cruise on Quantum of the Seas came up, I was intrigued though and so, after convincing 3 other friends, we signed up. We all had single cabins and to start with. 2 had interior cabins and 2 had balconies, all near each other. I had an interior but as the cruise drew near I saw a balcony cabin open up so I called my TA and snagged it for the same price as my interior! It also had a huge balcony, over 100 sq ft. We arrived at the cruise terminal in Singapore about noon. There were zillions of people around as both Quantum and Voyager were sailing the same day. I was not sure how long it would take to get on the ship. Luckily, after security, 20 minutes, the check in was painless and we were on the ship in another 10 minutes. Fabulous! The cabins were ready since this was the first cruise out of dry dock. I was pleased with my cabin and blown away by the huge balcony, almost as large as the cabin. We headed up to the buffet for lunch and as usual it was mobbed. Not a table anywhere. I decided to check out the solarium cafe. It was almost empty and although it had a smaller selection, it was fine. The following are my observations of the ship. Cabin The studio balcony cabin was fine but I did miss having a place to sit besides the bed. I could sit on the balcony though. The bathroom was lovely and big enough. There was plenty of storage for one person. Dining We ate in the Silk dining room every night since it was easier to coordinate. The first night it took an hour to get our drinks and first course. After complaining, the service was excellent the rest of the cruise. The food was hit and miss but generally good. I ate breakfast in the Solarium cafe every morning and never once ate in the buffet, it was always wildly crowded. We had pizza in the promenade area once and a nice lunch in Two70 one day. Entertainment I thought the bands and singers around the ship to be quite good as were the venues. Two70 was amazing and a great place to hang out day and night. The show in Two70 was hard to get tickets to and though impressive on many levels, it lacked a common theme and continuity. Worth seeing though. I only saw a few minutes of a juggler in the main theatre and it was dreadful. In general I loved this ship! It’s gorgeous and has lots to do. I spent most of my days in the Solarium which was so beautiful and calm with no children. Lovely padded loungers and air conditioning! It was delightful. I never even saw the bumper cars or the sky diving. We did go up in the North Star while in Phuket and that was worth it. I am booked on this ship for a 9 night cruise next year and looking forward to having more time on this incredible ship! Read Less
Sail Date November 2019
Was this ship actually renovated? US$100 million, where did the money go? What did we notice was renovated: - Windjammer marketplace buffet - Theatre and seat coverings - Studio Ice skating seating - Upper deck surface ... Read More
Was this ship actually renovated? US$100 million, where did the money go? What did we notice was renovated: - Windjammer marketplace buffet - Theatre and seat coverings - Studio Ice skating seating - Upper deck surface - Vitality centre/massage etc Where did the the rest of the cash go? The gym was a third of the size of the old one or less, the steam and sauna rooms were gone as well as the spa and the gym was located down the rear. There are some 70+ rooms added, mainly where the gym was. Can you quote a US$100m renovation as including new rooms? Not really! Parts that weren’t ungraded include most rooms, common areas, public toilets (some were in a state of disrepair), restaurants, bars, pools and spas, decking railing especially around the pools (it was just repainted over the old paint and not even blasted or sanded). It feels like they spent US$97 million on new engines and the remained on some new chairs and fake timber deck. Thumbs down Royal Caribbean for a VERY disappointing makeover! Read Less
Sail Date November 2019
I would proudly say this is my most memorable cruising that I had on the Royal Carribean for the very first time. I did quite a few cruises with my family but this one reflected the most unforgettable,adventurous,thrilling and ... Read More
I would proudly say this is my most memorable cruising that I had on the Royal Carribean for the very first time. I did quite a few cruises with my family but this one reflected the most unforgettable,adventurous,thrilling and knowledgeable. The services onboard were very good, particularly the dining staff who served the guests well, were friendly and approachable. The daily events were organized pretty well with the jovial hosts and good responses from the guests. From Day 1 to Day 5, my wife and I were fully involved with the scheduled events, and we never felt bored with the joyful atmosphere through the day and night onboard. With all the facilities,daily fantastic events and fine dining on board, I would sum up this is a meaningful and worthy trip. Thumbs up for the Event Director.Ms Mischell, for her well-planned and excellent organization . I am looking forward for another cruise on Royal Carribean. Read Less
Sail Date November 2019
I sent out a number of messages to the cruise line that my membership number was not showing up in-spite of number of reminders. We were not allowed to check in the members counter. No recognition for the Loyalty shown why have this ... Read More
I sent out a number of messages to the cruise line that my membership number was not showing up in-spite of number of reminders. We were not allowed to check in the members counter. No recognition for the Loyalty shown why have this program. The food on the ship was worse then earlier cruises. One expected better Vegetarian food being in this part of the world. The service in the main dinning room was equally poor. What took the cake was the service in the Casino. Even for a Diet Coke or a Cup of Coffee one kept asking. This is in spite of the fact that we were playing on the tables. The Casino standard the world over is of great service to the players. Not asking for Sea Pass for everything and then also not being served. Had to complain the Air con in the Cabin was not cooling Read Less
Sail Date November 2019
I think this is my first time writing a complaint. I've been on Mariners of the Seas two years ago and had a very good impression of RC. In fact I always tell people how good RC is. However, this time on Voyager of the Seas was really ... Read More
I think this is my first time writing a complaint. I've been on Mariners of the Seas two years ago and had a very good impression of RC. In fact I always tell people how good RC is. However, this time on Voyager of the Seas was really bad. Many staff were impolite and insincere, food weren't great, and generally it wasn't as organised. Summary of a few problems I had: - Booked 5.30pm dining (I had an invoice as evidence) but there was an error in the system so I had to wait for "my time" dining. Told the staff but they were not helpful at all (I had two elderly with me who needed to take their after meal medications on time). - Went for breakfast at the main dining area on the last day. We were given the menu, everything was good. After quite a long while, a waiter came to take our orders. And when I was ordering for everyone at the table, the waiter was telling me that there were some items that I can help myself with at the self service area. So I asked him nicely, "so do I take the food myself?" as he repeatedly say the same thing for each order I made. He then explained that he's just letting me know but he can take the order anyway. But when he went to the counter to enter the order (it was just somewhere beside our table), I heard him telling his colleague something like "she wants to order". Could see from their body language that they were not too happy, as if I was demanding and expecting to be served when I could take the food myself? But since we were given the menu, we assumed that we can order everything from the menu. How would we know what is available at the self service area and what is not? - Seems like DBS/POSB cards are not accepted, so there were issues with onboard expenses payment. I must say that the guy at the guest services counter was helpful, but not the people I encountered with before that. A friend who has been to both Mariners of the Seas and Voyager of the Seas has the same sentiments. Found it weird as I thought the service standards should not differ since both are under RC, but it seems to be true after I read reviews online. Read Less
Sail Date October 2019
Booked this cruise , our first , because of the destinations. On boarding yes you can see it is an older ship and needs it’s upgrade due September/ October but in no way is it a rust bucket. Let’s be realistic the price paid ... Read More
Booked this cruise , our first , because of the destinations. On boarding yes you can see it is an older ship and needs it’s upgrade due September/ October but in no way is it a rust bucket. Let’s be realistic the price paid reflects the condition. Pay top $ and you will get all the razzmatazz some people seem to expect. Our Junior suite reminded me of my parents caravan from the 70s , every door you opened provided space for storage. The suite 1634 was spacious and comfortable. We were looked after very well by Suma our cabin attendant. Windjammer - not for me but perfectly adequate. We had a stay onboard day at one port and as the ship was nearly empty we enjoyed a nice relaxed lunch. The coffee shop - if late for breakfast as we often woke late( the only time in years I have slept 8 hrs solid) we came here . It was good. As was lunch, snacks and coffees any time you wanted. Freshly prepared and tasty. Dining room where we sometimes had “posh breakfast” best omelet ever. Nice surroundings , always serviced with a smile and good grace. Diner , we chose my time dining but it works better if you book a time , for us 8.15pm , same table for two every night waited on by Michael who is excellent and always added that personal touch by remembering our names from day one onwards. Food was good, sometimes better than others but beautifully presented . Trips - because of the destinations sometimes the travel was quite long to get to the designated city/ excursion point. Don’t complain do your research first. You can’t stick a port in the middle of land. When there embrace the culture and sights. WiFi- iffy at times but there again be realistic , you can’t just magic up WiFi in remote areas. Vietnam being the worst but would that not be expected as at times more remote. Crew- fantastic. Always smiling , extremely curtious and good at their jobs. Entertainment - great shows. Ice skating was excellent. Hard enough to skate on a still rink never mind one that is rocking on sea. Mr and Mrs a total hoot. Well done to the 3 couples who took part , great entertainment. Fellow Travellers- we met up with the most lovely people. By the end of the nine days we had made good friendships. However not everyone is the same and the moaners of the world will always moan. Rude people who barge in and basically think they come first will always be rude. Look around at some of the conditions in the countries you have visited and appreciate what you have. 3500 passengers will provide all sorts. To sum up - we loved our cruise. Our first but not our last. Looked after and entertained by a great crew who all work very very hard. I hope this has given a more rounded review than some after all it is not RC fault if passengers are smelly etc as in other reviews. Cheaper cruise because older ship but it gave us 9 days of a smashing holiday. Read Less
Sail Date June 2019
First let's talk about the ship: It's old and tired and doing a make over in September of 2019. Boy did RCCL wait longer than it should!. It's not only dated (a peachy pink in many areas. Why RCCL uses trendy colors ... Read More
First let's talk about the ship: It's old and tired and doing a make over in September of 2019. Boy did RCCL wait longer than it should!. It's not only dated (a peachy pink in many areas. Why RCCL uses trendy colors instead of neutrals that will not get so tired so fast is beyond me), but certain areas (like the ladies bathroom by Giovanni's) are falling apart. The layout of the ship is done well and the activities are plentiful. Note: US residents do not need to arrange their own Visas. The ship does the Vietnam one for $6 each and the Thailand one is also arranged and provided (not really a Visa, but some kind of travel card). I believe it is the same for the UK, but do check. We stayed in a suite and bought the unlimited dining package, so we never ate at the regular restaurant (except day 1 at the windjammer, which was just OK). Frankly, on other RCCL ships we have been disappointed with the regular restaurants so we avoided that and just did the specialty restaurants instead. For breakfast, Giovanni's is where suite guests eat and for days at sea lunches, specialty restaurants are included in the dining package. My biggest complaint is that the menu stays stagnant in the specialty restaurants. It would be great, especially on cruises over 7 days, if they would have an A and B menu (switching 1/2 way through). I think they would have more action in them that way too. Giovanni's: Great service and good food, family style. The bad: They had no fresh (or even seemingly dry) basil, as it "turned black" days before the sailing ended. As an Italian, I can say this is really bad. They should have at least had dried basil. The tomato sauce would have been far better with traditional basil added and how the chef allowed the sailing without it is beyond me. I had the cannoli once and it was so bad, I did not try again, as the shell was soggy. The lasagna was loaded with a heap of ground beef, so much it overpowered the dish. The caprese salad was bland (lack of basil and low quality tomatoes were to blame). The good: The lamb chops, ceasar and chicken were favorites. Chops: Great service and good food. The Bad: The filet has a weird flavor. I suspected Mexican beef (slightly gamely), but they said no. Giovanni's Filet has the same flavor. The Rib Eye was amazing. Chicken also excellent. Izumi: Great service and good food. The hot stone filet was amazing.The mochi was fantastic, but they ran out of 1/2 of the flavors by the time the cruise was 1/2 over. Poor planing on the chef's part. Johnny Rockets: Great burgers, fries and shakes; however, I wish they had asked how I want it prepared, as it was a bit overcooked for my liking. The service was terribly slow. Room service: Did a good job except for one day, where they screwed up almost everything, but they made it right and sent us chocolate covered strawberries as an I'm sorry that evening. Spa: Good, typical sales game. We had one therapist for a deep tissue that could not go deep at all, even with a lot of direction. Makes me think they do not have top trailed therapists, which is unexcusable based on what they charge. They gave a discount and switched therapists for our other services. We use the spa a lot on cruises, so we get to know them pretty well. I give this one a B. Shows: We saw a few of the shows. They were all pretty good. Ports: On board in Singapore: Truly a highlight. We went in 2 days early and regretted we did not have more time. Having 3-5 days would be perfect. The Malay, Little India, China town, the Civic district (go at both night and day, light show each night) and Gardens by the Bay (also night light show that is free) were all highlights. We hired a private guide (tours by locals) for a 1/2 day tour and that was perfect. We added a drive/air conditioned van, which allowed us to see everything in the 1/2 day and not be as hot. Unbelievable restaurants. Bangkok, Thailand (overnight): Spectacular! This is 2-3 hours from port, so we got a hotel room (Asanti Riverside, which was amazing). Arrival time was 11 am (but you will not get off of the ship until between 11:30-noon, as it was very slow getting cleared and always is), this was a real bummer and I have no idea why RCCL is so short sighted on this. It should also be on a Saturday and at 6am (or Friday if you have 2 days like we did) so you can see the best floating market (the one available during the week is either in Pattaya (not real, more of a tourist trap) or way out of the way and 3 star at best). We hired a guide who provided a driver (tours by locals) for both days and it was worth every penny. So much to see and it is very hot so an air conditioned van really helped. We also saw way more than we could otherwise with a local. We saw the Grand Palace, Golden Buddah, Emerald Buddah, Reclining Buddah, Canal Ride and some other temples/shrines. Ho Chi Min City (Saigon): Amazing day! 1.5 hours from port: We hired Saigon Adventures and did a food tour with city highlights. They picked us up in a van and scooters met us in Saigon. A local driver was assigned each in our group and off we went. It was our best day and a blast. The food was amazing. The sites were good, the main tour guide was wonderful and our drivers made it stress free and fun (I would not want to drive one of those myself in the city, as it is really crazy). They dealt with all of our food issues and we genuinely enjoyed every food stop (Soup, coffee, baguette sandwiches, and BBQ pork). Nha Trang: beach city port, quick to get to. The town itself is touristy and there is a decent beach so you could stay local and just use a taxi to get where you want to go. We hired Nhatrangadventures for a jeep countryside with city highlights tour (5-6 hours). They picked us up outside of the port (a quick 5 minute walk). We got to see the countryside and how they really lived, making rice patties and traditional hats and also saw the city highlights. It was a great time and unique view of the Vietnamese and the lunch provide was amazing.. Hue: a bit more than an hour outside of the port AND you have to take a tender, so allow for an hour to get off of the ship (30 minutes if you are one of the first and all goes perfectly). We hired stopandgocafetours for a tour of the old city and highlights with a private van. My only complaint is that the owner emailed me the day prior to confirm. I had fully paid for the tour and it was a day at sea so we had no service and got a later start since he didn't hear from me until we were at port. The guide did a wonderful job. It was a sweltering hot day, so the van was a godsend between sites. We saw the lost city of Hue. Hue itself was the most pretty of the Vietnamese cites we saw and is a not to miss place. They also took us to a very nice lunch and the food was wonderful. We enjoyed the day less only because of the heat, as that was a real challenge for all of us. Hong Kong: Close to port. We hired a private guide for a 1/2 day tour (toursbylocals). We saw Victoria's Peak, the markets and different areas of Hong Kong. It's a big city and was nice, but not anything amazing. We stayed one night at the Marriott by the airport, which is a wonderful property. They have an 10 minute shuttle to the small city nearby (and and 8 minute shuttle every 30 minutes to the airport). We took it to the cable car and went to the giant buddah. This was a real highlight for us. The cable car ride provided amazing views,the giant buddah was beautiful and there is the very unique city that was part of it with amazing shopping and things to do. Very much recommend!!! Embarkation: not so good. They kept my passport cover and I had to run back to get it and the initial keys did not work and were not the gold suite keys, which you need to use the suite services. The second copy worked, but were also not golden. 3rd time was a charm. Concierge fixed it all for us and arranged dining times and helped with what we needed. Debarkation: smooth and easy. We left at 8:30 so the crowds were gone. Big Tip: Arrange a driver ahead of time or a private tour guide. The taxi line took 2 hours and was insane. There are no signs to let you know you do not have to stand in the line unless you need a taxi, so make a note. Customs was a breeze and done by the ship ahead of time. Never been happier to have a private tour as I was that morning. Read Less
Sail Date June 2019
Well all my worries were for nothing, this was a great cruise. We left from Singapore with stops in Bangkok, Ho Chi Minh City (Saigon), Nga Trang, Da Nang/Huey and ending in Hong Kong. Embarkation was smooth, everyone went straight to the ... Read More
Well all my worries were for nothing, this was a great cruise. We left from Singapore with stops in Bangkok, Ho Chi Minh City (Saigon), Nga Trang, Da Nang/Huey and ending in Hong Kong. Embarkation was smooth, everyone went straight to the buffet of course, and then our cabins were available from 1.30. My friend and I had each packed a couple of bottles of wine in our luggage. Her luggage arrived promptly, but mine never showed so I guessed it would be at the “naughty room”, which it was. They had a note on it saying 2 bottles (which you are allowed) and didn’t seem to want me to open the bottles to check it was wine so I’m not sure what the point was, or why my friend’s luggage got through. I just had an internal cabin with a “virtual balcony” so you could see what was happening outside. Nice in theory, it worked most of the time but maybe because of salt build up on the camera plus the Perspex covering the screen, it was a very hazy picture and you couldn’t tell if it was sunny or cloudy outside, it was like an old black & white TV. The cabin was small and the shower was tiny but I expected that as I had booked the cheapest and I spend very little time in the cabin so it was fine. The ship in general was showing its age and on occasion we would get a little drip of water from the ceiling in public areas, but as we know it goes into dry dock in September. It was amusing more than anything, and at least the water was coming from above, rather than a leak from below lol. The atrium area and Sapphire dining room are quite spectacular – really beautiful. One of my concerns was the reports of hordes of pushy, rude Asian customers. In fact the majority of passengers were from the US, also English, Spanish, Australians and a few of us New Zealanders. There were certainly a few Asian passengers but I never saw any rudeness or pushiness from them, they were just as polite as any other group. We were pleasantly surprised at the politeness of the photographers, usually they are very insistent on taking your photos which we hate, but these ones were respectful. Also instead of having to look through rows of photos of other people, the photos were able to be accessed from a computer using your room number. Dining – we mostly ate in the Sapphire dining room for the late seating. Our waiters were great and the food was very good. Just once my meal was a bit lukewarm but otherwise was always hot. The curries were great. I used the Windjammer buffet for breakfast because I have little patience in the morning and it is easier to serve myself when I want it. It was certainly busy but not too bad. We had one lunch in the buffet and it was fine but we much preferred the main dining room if it was open. There were two formal nights. Sadly the baked Alaska parade seems to have disappeared completely but the wait staff did line up on the staircases and sing to us. The midnight buffet with all the carved ice etc also seems to have disappeared (now I’m showing my age). Entertainment – The ice show was amazing, and we went to the other shows almost every night. All the shows were great, even the comedian which I didn’t think I would like. The male dancers in particular were fabulous. We didn’t go to the magician as none of us are keen on magicians. I’ve travelled on MSC, Holland America, Princess, Norwegian & P&O Australia and this cruise was as good as any I have been on, and better than some. Bangkok – this was a 2 hour bus trip from the port. Bear in mind we are two middle aged ladies so my review is from our perspective only. We took the Bangkok on your own excursion. Our guide was Aey and he was very witty and informative and we really enjoyed the bus trip because of him. As for Bangkok, sorry but we hated it. We got dropped at a shopping mall and ventured out once, but the heat and traffic drove us back inside and we spent much of the time (6 long hours) in a bar lol. Also note the bars are not allowed to serve alcohol between 2 and 5pm so it was a long, thirsty wait. This probably only applies to within the mall I am guessing. So it was our own fault that we didn’t give Bangkok more of a fair go, but it was just a bit overwhelming for us. We got back to the ship about 10pm so the buffet was closed but the Café Promenade is open 24 hours so we had lovely pizza there for tea. Saigon – Because we were so useless at seeing Bangkok we changed our excursion from Saigon on your own to the Laquerware factory and market tour. I am not a shopper but my friend had been told the Ben Tahn Market is amazing with cheap (fake) handbags. Again our guide was great and we saw a couple of sights. The lacquerware factory was ok but as I say I’m not a shopper…. At last we get to the market and my friend had encouraged the guide to give us 2 whole hours there. We knew that was a mistake within 10 minutes! I have never been so hassled by vendors in my life (and I have been to Egypt). The place was in a huge warehouse with no air conditioning so it was incredibly hot, the food court area stunk of something dead, and the vendors would physically grab you and try to stop you leaving. It was about the worst place I have been in my life. In the end I had to stand by the door for an hour waiting for the bus so I could breathe. My friend hated it too, but had in her mind that she had to get a handbag. She did buy one but discovered when she got back that the one given to her (pre wrapped) was faulty and was not the one she had examined on display. Otherwise, we thought Saigon was much nicer than Bangkok, it just had more character (and a big problem with litter). Nga Trang – At last a lovely beach! We got a taxi for $US10 from the port to the beach/town area as again the heat was incredible. Unfortunately although this is a tourist area, they did not speak much English at all, so the driver seemed determined he was going to take us to the “centre” even though we kept telling him we were happy to stop here! The “centre” turned out to be a shopping mall. Anyway we were still by the beach and enjoyed a paddle. Then we found a bar on the beach with a nice breeze blowing through. It should have been perfect and we ordered drinks and lunch. Well it was a bit like an episode of Fawlty Towers, I won’t go on but the service was the worst ever and nobody seemed to speak any English at all despite it being a tourist town. There was a very long queue in the heat to get back on the tenders but the staff brought us iced water which was nice. Danang/Huey – Here we took the Hoi An on your own excursion. This was the highlight of the trip. It is an ancient town which has been kept as it was and is a UNESCO sight. The bus had to park a long distance away as they are not allowed close between 11 and 1pm. So the guide informed us we had to walk 1km to the town (again the heat and humidity was incredible). Despite the heat I found the walk interesting as we walked down a lane with houses on either side and you could see how the local people really live, rice paddies in their back yard etc. The town was beautiful, there is a river through the middle and there were ancient houses you can visit. Quite fascinating. I could have spent a lot longer there if it weren’t for the heat. It did stink of septic tanks, I guess the ancient sewer system struggles with all the tourists. Anyway Hoi An is a must do I think. Hong Kong – We disembarked in Hong Kong and took our own bags off the ship as we were flying out at 12.30 so needed to get to the airport quickly. The queue for taxis was nearly 1 hour with the sweat dripping off us. We also had the issue of no HK dollars and hoped to find a taxi that would take credit cards. Long story short, no it seems hardly any taxis take cards but fortunately we had a lovely taxi driver who agreed to take US dollars and we gave him a little extra for his trouble. To sum up, the cruise itself was great, no complaints there except at times the music in public areas was too loud. The staff were, without exception, great. The locals in each port were very kind and polite (except those ghastly women at the market and the hopeless staff at the bar in Nga Trang). The heat was oppressive and made everything more difficult. I would happily cruise on this ship again but have decided Asia is not somewhere I would go again (except Singapore which I like), I know many people love it so don’t let that put you off going. I am glad I went to see for myself. I will put a note in the RCL forum in case anyone has any questions I might be able to answer. Read Less
Sail Date June 2019
We have sailed on RCI many times, but this was our first time on a Voyager-class ship. We took this cruise with trepidation because of the numerous negative reviews here about the ship and its clientele, but it was the only extended SE ... Read More
We have sailed on RCI many times, but this was our first time on a Voyager-class ship. We took this cruise with trepidation because of the numerous negative reviews here about the ship and its clientele, but it was the only extended SE Asia area cruise that we could take this year. Suffice it to say that the ship was in decent, although not perfect condition, we had no issues with anyone on board, and we had a great cruise. 1. Don't take this cruise without spending time in Singapore--it really is unique. 2. Embarkation, debarkation and port stops were all relatively quick and painless, except for the one tender port where there was a very long line in the hot sun to get back on the ship. 3. Lots of power strips and other contraband were confiscated from luggage upon embarkation and kept in the bottom deck Naughty Room during the cruise. 4. We had a full (Grand) suite for the first time on RCI. We liked the extra space, the big bathroom and balcony, and the associated perks (especially the line-skipping at various times, the great Concierges who were always helping us when needed, the reserved ice show and other entertainment seating and the bridge visit). 5. The vast majority onboard appeared to be Brits, Aussies, and US, with a smattering of Spanish and Portuguese speakers, and maybe 20% Chinese and other Asians. The MDR had its usual menus (but see below) and the entertainment was almost entirely presented in English (and was generally quite good). We were told that the immediately prior shorter cruise was totally different by some B2Bers--most of the pax were Asians, and the ship's food and entertainment had been shifted accordingly. 6. Michelle, the Cruise Director, was constantly seen everywhere on the ship and did a nice job along with Kitty, the Activities Manager. 7. We chose the new Unlimited Dining Plan, which we thought was a great deal. It will be very difficult to go back to eating in the main dining room (we saw the latter's menus because we were in a suite and could have ordered off its daily menu for room service, but we never did except once for breakfast). We never ate at the MDR and only once (upon embarkation) at the Windjammer buffet and didn't miss them. 8. The ship needs its upcoming extended drydock. The elevators were not always reliable and there were worn and rust spots on our balcony and around the ship, but everything seemed to be functioning. None of that wear and tear significantly affected our cruise. 9. Three of the four port stops required one to two and a half hour land trips to get to most places you'd want to see. If that's a problem for you, don't take this cruise. One stop that worked out very well for us was taking the Bangkok On Your Own RCI overnight bus trip from the Laem Chabang port to Bangkok. Read Less
Sail Date June 2019
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