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5 Helpful Votes
Sail Date: August 2017
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that ... Read More
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that took care of our rooms and he did a wonderful job and was also very kind and helpful. Finally, the Brian James band was absolutely fantastic. We loved listening to them every night. They were very kind, personable and great musicians. The amount of songs they knew was astounding and they did an excellent job of interacting with the people watching. Also I really appreciated the variety of music they played. Wll done Bryan James Band! Also, it is important to note that Aliandero was very funny and we enjoyed him acting as the host for the week! Thank you very much everyone it was a very pleasant experience. Read Less
14 Helpful Votes
Sail Date: August 2017
I would give this 3.5 stars if I could. We had very high expectations for this cruise as our cruise on the Equinox last year really set the bar quite high. My wife and I 32 and 37, respectively and consider ourselves “foodies” ... Read More
I would give this 3.5 stars if I could. We had very high expectations for this cruise as our cruise on the Equinox last year really set the bar quite high. My wife and I 32 and 37, respectively and consider ourselves “foodies” who enjoy some of the nicer things in life. Considering the majority of people on these cruises are older, I hope this review will help for the relatively younger people. Overall, I would recommend this cruise ship and cruise line as Celebrity does a great job generally. Here are the details: Ship: Definitely showing some age. The brown/tan with teal trim on our deck (9) didn’t even look modern for when the ship was built 17 years ago. It looked like 80s décor. A lot of windows looked like they hadn’t been cleaned in quite a while. Our room had a fair amount of dust accumulating in various areas. But we went through with some disinfectant cloths and cleaned it up quickly. No need to complain on the first day for just some dust. Bed was comfortable, balcony was average. Be aware that the pool is on deck 10. We were on deck 9 and at about 6:30am I would start to hear kids running around above us. My wife is a deep sleeper and didn’t notice, but I heard a lot. Service: Drinks: Get ready to wait for your drinks. This is not a jab at the bartenders, but rather the process that Celebrity makes them follow. It literally takes them as long to key in what you’re drinking as it does for them to make your drinks. I asked a few bartenders about it and they all agreed that it’s very frustrating for both themselves and the guests. Most of us bought the premium drink package, so why force them to take 15-20 seconds to chronicle what we drink each day? It can really become quite a laborious process. Food: We upgraded to Aqua Class and we bought the Specialty Dining package with four dinners, so we never ate in the regular dining room (San Marco). The service and food in the Tuscan Grill and Qsuine was top notch, as was the food. The food on Celebrity is fantastic and is one of the best selling points for us. We don’t go on cruises to eat as much as possible and we try to stay as healthy as we can while also enjoying nicer dishes. This is definitely doable on this ship. Blu is the other option for Aqua Class and above. The first night we got there at 8pm and were told it would be 10-15 minutes to wait. 20 minutes later, the host told us it could be another 30 minutes. We ended up going upstairs to the Oceanview Café and getting stir fry (which was great!). No big deal, but we ate earlier than we would have liked when we went to Blu because of the wait later on. Rooms: Our room attendant, Martin was fantastic. We couldn’t have asked for a better experience and he was super respectful when we wanted to sleep in or when we needed something. Entertainment: My wife and I used to work in the theatre industry in NYC so we have seen a lot. We realize this cruise ship is not a Broadway theater, so we don’t set our expectations that high. The cast on the ship is great and really put on a decent show. The special guests they bring on throughout the cruise are FANTASTIC. We were blown away at the quality of the magic, singing, piano playing and comedy. After the show, we elected to go to the lounge most nights where we met our favorite bartenders (Adi & Jose Javier) and a bunch of new friends. The first night, I asked the DJ for a request. His response was “I’m in the middle of my set” and then told me he had already played a bunch of what I was asking for. I was very surprised by this reaction as the entire point of being a DJ on a cruise ship is to cater to the guests’ musical tastes to the best of your ability. He didn’t do that very well. However, he was a good DJ and a lot of people stayed up LATE dancing. Ports of Call: Venice (extremely crowded in August, but that’s to be expected), Dubrovnik (also very crowded but super cool and we spent a night docked there), Mykonos (rent an ATV!), Athens (get ready for long lines at the Acropolis and drink water), Santorini (VERY long lines for the cable car and make sure you have Euros- we had to walk up 600 steps because the ATM on board wasn’t working), Katakolon (get off the ship and go see Olympia!). Overall: Our time on the Equinox last year was preferable. I realize it’s a newer ship, but it’s still a fact. It was cleaner and better laid out. It seemed like the crew generally were happier. The gym was three times larger. However, we will look back on this cruise fondly and all the small annoyances will go away with time. I just feel that when you are paying thousands of dollars per person for an international cruise, the things I’ve pointed out in this review should be addressed. Read Less
1 Helpful Vote
Sail Date: August 2017
We had friends who did this cruise and it was recommended highly by them. We enjoyed the informative talks before the land days. The captain did a fantastic job piloting through Tracey Arm and getting us up close to the glacier. We ... Read More
We had friends who did this cruise and it was recommended highly by them. We enjoyed the informative talks before the land days. The captain did a fantastic job piloting through Tracey Arm and getting us up close to the glacier. We enjoyed our shore excursions in Ketchikan, Juneau, and Skagway. We booked with local vendors for private taxi tours in Ketchikan and Juneau and took the White Pass Railway in Skagway. Food & service in the specialty restaurants was impeccable for the two nights we ate there. We ate in the main dining room using select dining times two nights and it was fine but not outstanding. The other nights we ate in the Oceanview Cafe and enjoyed the wide variety of options and the views. We bypassed the drink packages - as neither of us drink that much that we needed the drink package. Still managed to have as much wine and beer as was desired. The fitness classes were great - but you need to sign up early. Read Less
1 Helpful Vote
Sail Date: August 2017
We had not cruised since my husband became ill a few years ago. Now he must dialyze, so travel is difficult. We found this cruise offered through Dialysis at Sea, and as we had not done a Baltic cruise, we thought we would give it a try. ... Read More
We had not cruised since my husband became ill a few years ago. Now he must dialyze, so travel is difficult. We found this cruise offered through Dialysis at Sea, and as we had not done a Baltic cruise, we thought we would give it a try. The crew were very friendly and attentive. Likely the tone of the ship having been set by the very friendly, and very present, Captain Leo, who attended our Cruise Critic meet and greet, the first captain we have ever seen to do so! The ship is clean, the public bathrooms are routinely attended to, and when entering the dining room or Lido buffet usually a staffer quirts hand sanitizer into your hands. Since my husband is vulnerable to infection we appreciated this touch. Unfortunately on the last formal ( smart chic or whatever they call it now) night we were already seated at a table of 8, when a woman who was very ill was seated beside me. She sniffled, coughed, and blew her nose loudly beside me and tried to talk to me, leaning toward me because she was hoarse. She was flushed and running a fever, admitted she couldn't eat, and said she only came to dinner to accompany her husband! Although we all at the table by this time had suggested that she should go and rest in her cabin, she did not leave. 48 hours later, and just before the end of the cruise ( right on cue) I became ill. One week on I am struggling with a sore throat, coughing, and feeling terrible. All this and trying not to give it to my husband. So.... There is one thing more I would encourage the dining room staff to do - there should be big signs outside the dining room and buffet saying, "If you feel ill, please do not enter the dining room. We would be happy to bring your meal to you in your cabin". Which brings up the issue of room service. The room service menu is very limited. To get food that would make a meal one has to pay surcharges on each item. And there is no room service the last morning of the cruise! The buffet and dining room were posted to open at 6:30, but we had to get off at 7 to take our transfer van to the airport. I should mention that our transfer and the air flight was arranged though Choice Air by Celebrity, so this was not something we had arranged ourselves. Fortunately we decided to check the Deck 14 buffet at 6 am, hoping some food had started to be put out, and were able to grab some bread, scrambled eggs and sausage as it was arriving on the steam tables. The food in the main dining room was good, so we did not feel the need to use any of the specialty dining. Also my husband often was not feeling like eating after his dialysis, so only wanted small amounts of food in any case. We rarely used the buffet on Deck 14, but when we did there was a very excellent selection. I did try the Indian food up there, and it was very good. Dialysis at Sea is expensive, but it was the only way we could cruise. We had to cut short some port days, or not go ashore on others, because my husband had to dialyze. If other dialysis patients are reading this, please know that the days and times to dialyze are set by the management company in Florida. You will find that there is no consideration if it is a port day or a sea day. You are assigned times and a dates, and they are not changeable, you have no choice in the matter. However despite the limitations, we had a successful cruise. Read Less
2 Helpful Votes
Sail Date: July 2017
We were suite guests, having travelled on the Eclipse before in a different cabin. Not a cheap hobby but goodness me it was worth it. Effortless check-in. Plenty of space to relax in. Lovely cabin staff including the splendid Butler that ... Read More
We were suite guests, having travelled on the Eclipse before in a different cabin. Not a cheap hobby but goodness me it was worth it. Effortless check-in. Plenty of space to relax in. Lovely cabin staff including the splendid Butler that is shared between various suites. Use of Michael's Club, a quiet venue with excellent helpful concierge and bar staff. And the Luminae restaurant, where we had outstanding food and service throughout the cruise. The entertainment we saw was very good, and the ship was clean and well presented. The difficulties we had because of recent engine upgrades (causing ship-wide rattling at some speeds) were resolved very cheerfully. I hope the engineering crews find an answer to that one soon. What could do with improving? The Ocean View cafe. Somehow the quality of the food had dropped from last time, and the staff seemed mostly disinterested. Fabulous tours with Celebrity Excursions, with only one exception (not their fault). Well worth it, from our point of view - although we did go independent when we knew a city well. Over the years, we have stayed in classes from ocean view, balcony, concierge, aqua and now this. Can't fault any of them, really. Well done, Celeb. Read Less
1 Helpful Vote
Sail Date: July 2017
We cruised in the eclipse last October and booked this one while on board. Everything about it lived up to our expectations. The crew could not be more helpful. The service was excellent and the food second to none. Loved it. We ... Read More
We cruised in the eclipse last October and booked this one while on board. Everything about it lived up to our expectations. The crew could not be more helpful. The service was excellent and the food second to none. Loved it. We booked excursions with outside company so cannot comment on the ships excursions. St Petersburg was lovely although two days travel was a bit full on especially as we had two days in Stockholm and a day in Tallinn back to back, we needed the sea days to recover. All in all an excellent time on board. We did have a disabled suite which does make a difference to us, my husband cannot walk at all so we need the space and wheelin shower. Everything that goes with the suite, Michael club, and luminae restaurant does make it that little bit special. We would diffinate book with celebrity again. Read Less
1 Helpful Vote
Sail Date: July 2017
booked an assessable cabin for my husband and self on Baltic cruise 16 July.. Cabin 3104 was wonderful with wide doorway, automatic entry, large wet room, and roomy cabin space. Plenty of room also to move around the ship, with, ... Read More
booked an assessable cabin for my husband and self on Baltic cruise 16 July.. Cabin 3104 was wonderful with wide doorway, automatic entry, large wet room, and roomy cabin space. Plenty of room also to move around the ship, with, helpful staff, and of course lovely food. Must mention friendliness of Captain, and we enjoyed his daily news, . The places we visited were very interesting with the only downside being the cobbled streets especially with a wheelchair in Estonia Went on organised ship tour around St Petersburg, again suitable for disabled. The theatre had a good number of places for wheelchair users and companion, and the shows themselves were brilliant, and of great variety to suit all tastes Cruise entertainments manager, Sue, was the tops, and was always to be seen greeting people around the ship. Embarkation was swift , as was our departure from ship. Will look to do this cruise again. Would highly recommend this ship. Came home refreshed and happy.. Read Less
1 Helpful Vote
Sail Date: July 2017
I enjoyed my cruise on the Celebrity Equinox. All of the staff was very nice, especially the dinner staff as they were prompt, while being conversational, warm, and seemed interested in my experience being the best it could be. I loved our ... Read More
I enjoyed my cruise on the Celebrity Equinox. All of the staff was very nice, especially the dinner staff as they were prompt, while being conversational, warm, and seemed interested in my experience being the best it could be. I loved our head server, Marina. She was very pleasant and considerate. I was amazed at how wheelchair accessible things were on the ship. Celebrity Equinox was very accommodating. I was surprised that they had an automatic door in my cabin. If you are an individual with a disability I would recommend this cruise. The only downside was when I bought the drink package, my card would often have trouble working properly. I was always having to go to Guest Services, which was very frustrating. If anyone was on this cruise with me and has the cruise DVD, please contact me. I would be willing to purchase a copy from you. Read Less
3 Helpful Votes
Sail Date: June 2017
We chose this cruise because it was an area we wanted to travel to, and also to experience a new cruise for us, as we had heard some good reports. As my wife is disabled and in a wheelchair, my comments are based on the suitability of ... Read More
We chose this cruise because it was an area we wanted to travel to, and also to experience a new cruise for us, as we had heard some good reports. As my wife is disabled and in a wheelchair, my comments are based on the suitability of the vessel for the two of us. First impression on arrival on board were quite good, although the crew member who showed us to our cabin did not know their way around. A lot of thought had gone into the design of the disabled cabin, and this was explained to us very well by the cabin steward. The ship then held its safety briefing for passengers. UNFORTUNATELY they did not check that all passengers could see the video being shown or that they could see the crew member putting on the lifevest Also there was nothing in the briefing to or about what disabled passengers should do in the event of an incident. This was reported to a crew member at the time, but no action taken. We later had a meeting with the safety manager who referred us to the safety video in the room, but there was nothing there either or on the back of the cabin door. He informed us that they had 2 regulations on board that covered our issue but either could not or would not tell what they were. He thanked us for our comments and said he would look into the issue and feedback to us. We had to ask on each of the last 3 days of the cruise before we had a response in writing, and this only said that management had discussed it and the issue has now gone to their head office, so far no further feedback We found that the corridoors between cabins were wide and the best we have experienced with a wheelchair, also the space between tables in the buffet and also between food counters in the buffet were excellent It was a shame that there were no labels for a wheelchair passenger to read so that they knew what hot food was on offer, and also no trays for use by wheelchair users or their carers. In the theatre there were ample allocated wheelchair spaces. The staff appeared exceptionally friendly, and we also received the impression that staff on the gangways had actually been trained on handling wheelchairs, which is very unusual. There did seem to be quite a few reminders of things happening on board, this for us was bordering on the holiday camp atmosphere. The standard of shows was average to good although some items were unique. And the organisation of shore trips was superb even for wheelchairs users. Overall this cruise for us was in many ways very enjoyable, but was spoilt by lack of communication of essential information like safety information and was the food choice. was. Read Less
9 Helpful Votes
Sail Date: June 2017
This is our 4th cruise with Celebrity. And we have also traveled with NCL & RCL. Having been on the Celebrity Equinox 2x and Reflection 1 time. Then reading all the reviews I was very hesitant about this older ship. But overall she ... Read More
This is our 4th cruise with Celebrity. And we have also traveled with NCL & RCL. Having been on the Celebrity Equinox 2x and Reflection 1 time. Then reading all the reviews I was very hesitant about this older ship. But overall she doesn't look old and is kept very clean. We had a great time!! Embarkation was a breeze, as well as disembarking. This was our first time at a Cruise Critic Meet & Greet. Great turn out of the ships upper management team to answer questions. And then get to meet fellow travelers. I have to admit we have been spoiled and We do like to get a Celebrity Suite. This time we were offered an up grade to a Royal Suite at the last minute. We have always wanted to try it and thoroughly enjoyed the extra room. So much storage space, we didn't use it all. (Probably will not get a Royal Suite again, just not necessary) Our Stateroom Attendant, August was a jewel, with a constant smile on his face. Ram, was our Butler, also helpful and sweet. One of the great perks of Suite life is Michael's Club and the restaurants, Luminae & Blu. We never went to the main dining room because these restaurants plus The Tuscan Grill & Quisin are excellent. Service was wonderful in all of these restaurants. We did eat in the Oceanview Cafe a couple of times and really liked the variety. But it is always crowded. I found the staff all over the ship always with a ready smile and offer to help. I can't say enough about the outgoing, energetic personalities of Hotel Manager, Nina & her assistant, Andrea. We were fortunate to have dinner with both of these ladies one night. The on board entertainment was pretty standard and really didn't disappoint. Saw a great magician. On the last sea day they had a Cirque du Solie video on the outdoor screen and they have cabanas you can lie in and watch. Fun! On the nights when they have the Silent Disco - Don't Miss it! Fun, Fun, Fun! The big negative was the Internet. Slow as can be, waiting to the point of frustration. So we just waited till port to handle business. We handled most of our shore excursions through an outside source. Overall, I would say don't hesitate to book the Millennium! Read Less
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