Celebrity Constellation Review

Celebrity Was Disappointing

Review for the Western Caribbean Cruise on Celebrity Constellation
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10+ Cruises • Age 60s

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Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2024
Cabin: Concierge Class 1

This was our first cruise on Celebrity since 2006. We sailed on the Constellation to Canada/New England and had a great cruise, so we were excited to return to Celebrity. This was a probative cruise for our bookings (B2B) in Australia/New Zealand in March/April 2025. Our excitment was quickly tempered as we embarked. First issue, we made the mistake of adding Premier Access to our reservation, being offered only 2 weeks prior to our cruise (incentified by the close price between this and 2 device premium access). By the way, the premium internet is exceptional. Streaming and Zoom meetings worked flawlessly. However, the product never showed up in our reservation, so the first two hours onboard were spent with the Internet people to get this resolved (which it was, but not how I wanted to start my vacation. The person who helped me, however, was amazing). Crew were clueless as to the other options supposed to be available for this package (no priority luggage delivery, e.g.). Our second realization was that Celelbrity does nothing to facilitate access to potable water in your room. We had the premier drink package, so we could get (only 2 at a time) 500 mL bottles of water per person at the bars, and when we ate. Humans can't go three days without water, and there's no way I am drinking water from the bathroom (not convinced its potable). Every other cruise we've been on for the 42 years we have been cruising provided a pitcher of drinking water in the room, renewed every day. On Princess, we could order bottled water ahead of time delivered to the room before we arrived. In my opinion, this is a deal breaker. I should have brought a pail to carry water to the room every day. After a lot of complaining to the Concierge (and a lot of patronizing "we're sorry") they brought us 24 bottles of bottled water. One should not have a conniption to get a basic human need met. Ironically, a case of water was delivered to our room which we did not request and which was billed to our account (even with drink package, if you order water from room service, you are charged for it, $5.00 per 500 mL bottle). So that was another three discussions and complaining to get that charge removed. Other things that were a pain was that there is no interactive TV, no streaming movie or TV content on the TV, and watching broadcast TV required tolerance of lots of unintended pauses. We routinely sail on Princess and Viking, and the TV service is interactive, includes streaming, and is up to date. My other souce of amazement (complaint) is that there are no descriptive menus in the bars. If you want a cocktail, you must know what they are or what you want. The Medallion service on Princess is light years ahead of Celebrity. The food was good, but we are gluten free, so our options are limited. Sushi was phenomenal (worth the upcharge, and not cheap), and the specialty restaurants were great. If you choose anytime dining, you will be in the minority, and we had to wait at least 30 minutes for our beeper to go off. So we will not be sailing on Celebrity in 2025, we'll eat our deposit for the two cruises we booked, we rebooked on Princess and can sail in a Penthouse Suite with Premier Package for less than a Sky Suite. I know people love Celebrity, and not sure if the Constellation is representative of the line. It's about to go into dry dock for refurbishment, so hopefully that will improve things. Stateroom service was outstanding, however. Caveat Emptor.

Cabin Review

Concierge Class 1

Cabin is small (concierge level balcony) compared to Mini-Suite on Princess for less money. Cabin Steward was amazing, and our room was impeccable.

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