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153 Budapest to Europe - River Cruise Reviews

I thought the ship and the food were excellent and we were happy with our cabin. Most of the staff were very obliging and friendly with one or two being a bit abrupt. I was disappointed with some of the shore excursions. I thought that ... Read More
I thought the ship and the food were excellent and we were happy with our cabin. Most of the staff were very obliging and friendly with one or two being a bit abrupt. I was disappointed with some of the shore excursions. I thought that the entertainment on board was average with just the one pianist. Our cruise was the Black Sea Explorer with Transylvania but we did not get to see the Back Sea due to the water levels in the Danube River. I accept that this can sometimes be the case. However no alternative means of transporting us to the Black Sea was offered.This was a great disappointment. We chose this cruise because it was different and we wanted to see the Iron Gates and the Black Sea. Given my experience, I probably would not choose to do another riverboat cruise. I am sorry to be negative in this instance because we have travelled many times with Scenic and have had nothing but praise for our trips. Read Less
Sail Date September 2019
I have always wanted to try a river cruise because I have always travelled on ocean cruises. I liked the smaller amount of people, the ports were exquisite, you could see land on both sides of the ship always, no rocking of the boat, ... Read More
I have always wanted to try a river cruise because I have always travelled on ocean cruises. I liked the smaller amount of people, the ports were exquisite, you could see land on both sides of the ship always, no rocking of the boat, the excursions were good except for one where we could not understand our guide. The cons were there was not a lot of choice as far as food, the rooms are small with some issues of smelling the drain in the shower. There was also issues with the woman’s bathroom on one of the floors. Another common thing is changing ships because the water level being low. Talking to the crew this happens almost every time and in that case you are shuttled to the next ship or to your next excursion but that usually is hours away. I’m glad I did it but will think hard about doing it again. Read Less
Sail Date September 2019
We have done several river cruises up and down the Danube with different providers and APT was by far the least luxurious. A pleasant experience but not the luxury cruise we were expecting for the price charged and from our prior ... Read More
We have done several river cruises up and down the Danube with different providers and APT was by far the least luxurious. A pleasant experience but not the luxury cruise we were expecting for the price charged and from our prior experience. AmaBella is badly in need of refurbishment, some of the upholstery in the lounge is dirty and the dining room and lounge are dingy, with poorly placed seating. The “silver butler” we were expecting wasn’t actually a person, in order to get the silver butler service we had to call reception and they then sent the housekeeper to see what we wanted. We got the impression we were being annoying when we used the service so stopped. Many times the drink mixers were flat because the bar uses large plastic bottles of fizzy drinks rather than having a proper soda mixer and once opened they went flat fast, and don’t expect to have an Aperol Spritz on board, the whole of Europe might be drinking them but not on the AmaBella. There is only one coffee machine for the whole ship and it serves mediocre coffee. There was often a queue. Whilst our cabin was large and the double balconies excellent, the TV in the cabin was the smallest I have seen since in accommodation for years, you could barely see it from the bed and there were no on-demand movies. Bathroom toiletries, shampoo etc were only replaced once the empty container was put in the bin – I have never come across this before and it felt very penny pinching, if the body wash was in the shower you had to retrieve it to use at the basin. The bed was very small and hard and there was a lot of rattling and shaking when sailing at night. Take ear plugs. Tours are scheduled to suit the ship not the passengers. We found that often we were dropped off at one port and then bussed to the tour and onwards to the next port. This meant that there were too many long coach trips, for example when visiting Bucharest we were put ashore and taken on a 4 hour coach ride to the city while the ship continued to sail. The return ride to pick up the ship was only an hour because it was then at the closest port. The guests who were disembarking and being taken to the Bucharest airport or onwards also had to endure the 4 hour coach ride. This was completely unnecessary and made for a tedious and unpleasant day. On this same tour lunch was provided at a tourist restaurant and the food was absolutely dreadful, a most disgusting budget meal and not the fare we were paying a substantial amount of money for. One tour was advertised a “wine tour” but failed to mention the ¾ hour we would spend in a museum and the 20 minutes we would spend in a church before one session of wine tasting. When crossing the border at Mohacs the entire ship was woken at 6am for a passport check where we were forced to queue up in a long line in our pyjamas. I’m sorry but this is not luxury, and it did not happen with the other carrier we used on the same route. On arrival back in Budapest at the end of the tour we were told that the AmaBella would not be cruising up and down the Danube through the city to show us the city lights, but instead we were to be taken on a tourist boat along with the guests from the Ama ship parked alongside us (a much nicer, newer ship incidentally). So 2 shiploads of guests were crammed onto a tacky tourist boat with little outside viewing, a very inferior tour indeed. The best thing about the cruise was the staff who were exceptional. The food ranged from fabulous to dreadful but was on the whole pretty good. So to sum up I think APT are relying on repeat custom from prior APT guests (with an average age of “very old”) who do not realise that there are far better river cruising options available. If APT want to compete they need to lift their game significantly and stop the penny pinching, when people pay for luxury they expect to receive luxury. Read Less
Sail Date September 2019
We just felt processed the whole time. Very little done to make the experience on board fun or special. There was basically no entertainment except a single pianist who occasionally acted as a sort of DJ for those wanting to dance. Choice ... Read More
We just felt processed the whole time. Very little done to make the experience on board fun or special. There was basically no entertainment except a single pianist who occasionally acted as a sort of DJ for those wanting to dance. Choice of only one lounge with a bar after dinner or your cabin, that was it. We got one guest singer who was really bad and a single rock 'n roll singer for one hour. Most guests went straight to bed after dinner as there were no other options or other things to do - No effort made to facilitate meeting and mingling of guests. Food was mediocre and again, courses rushed and guests processed as quickly as possible.Our impression was that the ship was run to accomodate the staff more than the guests. The cruise director should really get another job if he really finds this one so uninspiring and tedious as it appeared that he did. Tours were mostly boring lectures by ageing ex teachers or academics. Some young tour guides but not enough. No E bikes !! only a few push bikes with very uncomfortable seats. Worst coffee from self serve machines. No pool and gym not worth visiting. Basically this cruise line seems to cater for geriatrics - average age of passengers was about 80, but even 80 yr olds like to have some fun when on holiday so more needs to be done to make the hours on board more varied and fun. Overall : very average and uninspiring experience. Upside : Nice cabin with best bed I have ever slept on. Sliding doors open up for fresh air and views of passing scenery. Great shower. Read Less
Sail Date August 2019
We selected the 14-day Grand European Tour river cruise more than 12-months prior to embarkation. We splurged on the Explorer Suite as a treat to ourselves. On a prior Viking cruise we had a Veranda Suite, and enjoyed it. Needless to ... Read More
We selected the 14-day Grand European Tour river cruise more than 12-months prior to embarkation. We splurged on the Explorer Suite as a treat to ourselves. On a prior Viking cruise we had a Veranda Suite, and enjoyed it. Needless to say we anticipated this 2019 cruise with the greatest of expectations. Our original itinerary was for the Viking Vali ship. A week or so prior to the cruise we received notification from Viking that the river levels were low in Germany and what Viking's contingency plans would be if the water levels became impassable. We hoped for the best and went ahead with our plans. As it turned out the Viking Vali was unable to get back to Amsterdam due to the low water levels so the whole set of guests were put onboard the Viking Tir. All Viking river ships are for the most part exactly the same layout, so this change was not a problem. It turned out the rivers' water levels improved during our cruise so we were able to remain on the Viking Tir for the entire 14-day trip. HOWEVER, there is more to know about low water levels on a ship's comfort which will be noted later in this review. We did a pre-cruise stay in Amsterdam, and several excursions (some included and some for extra charges)...all were fine. Yes, some wished we had more time, but it's not until we're on the excursion that we realized that. Oh well. The villages of Passau and Melk were unexpected treats; the concert in Vienna was so-so. Dining and the crew's service onboard the ship were very good and matched what we expected from prior cruises. Granted we did pay quite a bit more for the Explorer Suite, so when a crew member knew our suite number they did give us a little more attention. The duo who entertained in the ship's Lounge every night were average; he was talented on instruments, but she was at best an average vocalist. Read Less
Sail Date August 2019
Maybe we have high expectations? I just don't understand how so many people can say "Fantastic, Wonderful, Amazing" In my experience there is always room to improve. On our cruise we had "lock" problems so were ... Read More
Maybe we have high expectations? I just don't understand how so many people can say "Fantastic, Wonderful, Amazing" In my experience there is always room to improve. On our cruise we had "lock" problems so were unable to reach our last port of call and were transferred via bus. Made for a very long and uncomfortable day. In general the ports we visited were nice, but I wouldn't be interested in returning for extended stays, other then Budapest and Prague. The food on board was OK, but only 40% of it seemed to change daily, they kept serving the same items over and over again. I was also surprised to find we were forced to join other people at meal time. I understand many people enjoy this, but me and my husband like to enjoy a quite dinner after a long day of touring share our thoughts of the day. The idea of a peaceful relaxing dinner with each other, a glass of wine, is just what we are looking for. However, being pushed into making small talk with strangers each night was not what we were expecting. After all is said and done, we will go on another river boat cruise, but more prepared with the pluses and minus. Read Less
Sail Date July 2019
We chose this cruise based on the marketing done by scenic and had expectations of a five star luxury cruise. This was not the case, the air conditioning on the ship was inconsistent in the lounge and the bar service was slow with ... Read More
We chose this cruise based on the marketing done by scenic and had expectations of a five star luxury cruise. This was not the case, the air conditioning on the ship was inconsistent in the lounge and the bar service was slow with inattentive servers. The first time we called our “butler”, there was no answer. Apparently, they are also waiters and thus not always readily available. The housekeeping section was excellent with the cabin clean and well stocked. Embarkation and disembarkation went smoothly, and entertainment focused on local culture themes. The guides on the port excursions were excellent and the food was good. The special concert was a memorable moment and thoroughly enjoyed. We had an issue on an excursion in Vienna. As per the daily itinerary we received, we boarded bus number 4 for 9 am. Apparently, the cruise director had changed the bus destinations and made an announcement in the lounge at 845. We were unaware that we should meet in the lounge, as this was not on our itinerary. Normally we would have been understanding with this miscommunication, except that there had been plenty of opportunities for the cruise director to ensure all guests were informed. There was no sign on the bus identifying the destination; no lists or number of passengers were provided to the guides to ensure all passengers were on board the appropriate bus. Ironically, we had actually passed by the cruise director when exiting the ship. When the guide contacted the cruise director to explain the issue, his response was to tell us to take a cab and bring him receipts. Personally, I expected better support from scenic. Upon our return to the ship the cruise director asked if we had receipts and eventually apologized. The issue was not the cost of the cab and entrance fee it was about being in a foreign country with no cellphone and having to solve this issue with absolutely no assistance from scenic. We did eventually find the correct excursion however scenic had not even contacted the guide to be on the lookout for us. The purpose of booking the scenic cruise was to avoid having to travel on our own and enjoy a stress free holiday with included excursions and no worries. This was definitely not the case. Two days later we did receive a written apology from the cruise director and an on-board credit. We enjoyed the cruise on the Danube, however we will not be recommending scenic to our friends based on the poor customer service by the cruise director. The onus was put on the passenger to inquire about last minute itinerary changes and very little communication/info was provided in advance. Read Less
Sail Date June 2019
Don't mean to sound negative, but didn't have the fantastic experience so many others report. Airport pickup at Budapest went well, as did the pre-cruise experience, despite poor weather. Guide for Jewish Budapest one of the ... Read More
Don't mean to sound negative, but didn't have the fantastic experience so many others report. Airport pickup at Budapest went well, as did the pre-cruise experience, despite poor weather. Guide for Jewish Budapest one of the best on entire trip. However ... Had no lunch on embarkation day as it was supposed to be provided on board. We were a bit late arriving at the dock, so nothing available until dinner that night. Many passengers in larger groups, so a bit awkward at mealtimes; not to say we didn't encounter many nice, interesting folks, just that they tended to gravitate in their groups. Staff were unfailingly nice, excursions very well presented, although one guide I found very political. Director did a terrific job advising of photo opportunities from ship, as well the lock process. Food was adequate, if not outstanding. Breakfast the best omelettes I've run across, lunch a hybrid salad bar + pasta station, along with ordering from a menu. Dinner was truly a mixed bag. Soup wasn't just broth-based, but downright oily. Fish was very good, but meat selections not so much. Dessert varied from terrific to ho-hum. Want to give the staff full credit for being zealous about catering to dietary needs - at breakfast they made a point of consulting with passengers to plan the day ahead for them. We were warned ship wifi wasn't the fastest. Unfortunately, my phone signal did not work well in the cabin, though off the ship it was fine. Laundry a bit expensive, but prompt service with good results. Held several hours on boat for last transfer to Munich Airport, cutting departure closer than I'd have liked. Not sorry we went, but just didn't get the "Wow!" factor. Read Less
Sail Date May 2019
My husband and I booked ‘The Enchantment of Eastern Europe’ cruise for May 2019. This was our first river cruise in Europe. The whole holiday package was booked with Emerald and we certainly could not fault the organisation from ... Read More
My husband and I booked ‘The Enchantment of Eastern Europe’ cruise for May 2019. This was our first river cruise in Europe. The whole holiday package was booked with Emerald and we certainly could not fault the organisation from arriving in Budapest to being dropped back off at the airport on Bucharest and all the hotels/transfers/excursions in between. First impressions of the ship was great. Very sleek with modern, comfortable furnishings. If you are used to ocean cruising though the rooms are very small. We had a balcony room which turned out to be useless. We were frequently docked beside other boats rendering the balcony unusable. When you did open the window you ended up with mosquitos and bugs flying into the room. The only problem in the room was the noise from flushing toilets – it was so loud. I have never experienced this level of noise from the toilets on a ship before. If you were standing near the door the noise made you jump it was so loud. On the first evening we had an evening cruise along the Danube and this was a highlight. Everyone seemed to enjoy it. For the first 3 days the scenery was boring and monotonous – speaking to other cruisers they recommended sailing up The Danube as it is much more interesting and picturesque. The cruise director was excellent. She briefed us each night before dinner with details of the following day and its activities. She was extremely knowledgeable and approachable. The food was a disappointment. It was very salty, (especially the soup) lots of garlic and mustard. On one evening both appetisers contained feta cheese. Food was never served hot it was always lukewarm. I expected wine to be served from the countries we were travelling through but it was mostly German and Austrian. The service in the restaurant seemed to vary depending on where you were sitting. There is only one restaurant and dinner was served every night at 7pm. We like to eat alone and the layout of the restaurant accommodated this. In fact most of the tables for 2 were beside the window. You had to be there when the restaurant opened to guarantee getting the table size you wanted. We tended to skip breakfast and have the lighter lunch in the lounge. This suited us as it was too busy in the dining room. There was a coffee machine in the lounge which had a good choice of different coffees and even hot chocolate. The drinks were always warm - never hot We didn’t do all the trips on offer preferring sometimes to do our own thing. The excursions we did go on were well-planned and the guides knowledgeable. The excursions tagged as ‘Emerald Active’ were anything but. The one we went on to the rock church was more of a stroll. All the trips were at a very slow pace which I found frustrating. The evening entertainment was virtually non-existent but this didn’t really matter to us. Emerald now have an activity manager on the ship who did a few pieces of entertainment in the evening after dinner e.g. Name that Tune, Neil Diamond songs, The Rat Pack. It was all very boring. We always tend to book through a travel agent and on this occasion we were pleased we did as on the return journey we had to fly from Bucharest to Frankfurt then on to Manchester. The flight to Manchester was cancelled (along with many other flights due to thunderstorms). I managed to contact our agent and he rebooked us on a flight early the following morning. We had to stand in a queue in Frankfurt airport for 3.5 hours to be allocated accommodation for the evening. All in all I found the European river cruising experience sedate and boring. Even though we paid a similar price to what we would pay for an ocean cruise of the same length this experience was far inferior. If I were to try it again in the future I would choose a different river and probably a different cruise company. Read Less
Sail Date May 2019
We normally drive around Europe but decided that a cruise would be nice and the Rhine river goes through a very pretty area of Germany. We were doing the two week trip from Amsterdam to Budapest. 15th October to 29th October. Due to low ... Read More
We normally drive around Europe but decided that a cruise would be nice and the Rhine river goes through a very pretty area of Germany. We were doing the two week trip from Amsterdam to Budapest. 15th October to 29th October. Due to low water levels however the Rhine is currently not navigable and so on the second day whilst still in Amsterdam we were advised that a lot of the trip would be by coach and staying in hotels. APT gave us the choice of staying onboard or flying home from Amsterdam the following day with a full refund. We choose the latter and less than a week later we have received a full cheque refund. It would also now appear that the Danube is very low and has been for some time so the latter part of the cruise from Vienna to Budapest would also be by coach/hotel. APT/Travelmarvel have now cancelled river cruises for the foreseeable future. (Check out their website). APT and ROL who we booked the trip through have been extremely professional and efficient. We are very impressed with the way this situation has been handled. We hope to re-book a river cruise sometime next year with APT/Travelmarvel. Hopefully the rivers will not be either in flood or dried out! Read Less
Sail Date October 2018
This is a review of the Grand European Tour from Budapest to Amsterdam from the 1st to the 15th of October. We also did the 3 night pre tour in Prague and the post 2 night in Amsterdam.We have travelled the world extensively, but his was ... Read More
This is a review of the Grand European Tour from Budapest to Amsterdam from the 1st to the 15th of October. We also did the 3 night pre tour in Prague and the post 2 night in Amsterdam.We have travelled the world extensively, but his was our first River Cruise and I did a lot of research on the various company's before booking. We chose Viking because they touted to be the original and the best, with luxurious and fairly new long ships. We are not really cruise people, but this seemed like a relaxing holiday compared to the more adventurous hiking ones we usually do. This was a once in a lifetime cruise for my 60th Birthday and we encouraged our 2 Australian Friends to spend up and join us. I am still feeling guilty over that. The booking process from Australia was fine (although we were not made aware of the option to upgrade our hotel in Prague and subsequently ended up at the Corinthia, which was almost 5 kms out of town and away from our friends. We used Viking Air and that worked very well as we had flights with Emirates who are great and we had the option for a stopover which we took in Dubai. First dissapointment came upon arrival in Prague. The 3 night pre excursion was expensive and I assumed a 5 star hotel close to the old town would have been the Standard. How wrong I was. The Corinthia is definitely not 5 star, I would rate it 3+ and almost 5kms from town. Luckily Viking provided shuttle busses or it would have been a disaster. Our room on the 16th floor was unrenovated, dusty and had a saggy bed. There was mould on the bathroom tiles, the bed was saggy and there were no power points. We were so upset that my husband spoke to the Hotel the following morning and asked to be moved. They gave us a nice, renovated room on the 4th floor (which is what we should have had to start with, a deluxe double). Meanwhile we had received the regulatory, last minute email from Viking about the water levels and possible Itinerary changes. I had been dreading this after keeping track of other sailings and reviews. We did the optional, Prague by night tour which we considered a waste of money. We just bussed around for an hour having ministerial buildings pointed out to us, (none of which were lit up anyway). We had 2 short stops. One for a distant view over the City and the other at a Commercial Building for a view. On the included tour of Prague, we were supposed to tour the Castle, but our guide said we were too late and the lines were too long. After a 5 hour bus ride to Budapest to Embark the ship, we were told we could not sail from Budapest and would embark at the Industrial Port of Estergom, an hours bus ride away from Budapest. That was my next dissapointment. It had been a bucket list Item to see Parliament lit up at night, but that was not going to happen as the boat was not there! Embarkation was smooth and was aboard the Viking Modi, not the Skirnir, as we had already been informed of a ship swap the next week. The ship itself was luxurious, absolute 5 star. The Staterooms were beautiful with plenty of storage space. Bathroom design was fabulous. All the Staff on the Modi were outstanding, the Musicians very talented, and the food choices were fantastic. We were looked after very well and even a small Birthday cake on my special day. The Wifi is just terrible- no excuse for such a poor bandwidth. The administration and organisation was excellent ( our on board credit was ready for us and our account always accessible upon asking.) I would not bother with a verandah stateroom though. The ship is either docked in industrial ports or tied up to another ship and you have to draw the curtains for privacy. Included tour of Budapest dissapointing as rushed due to Bus time. This became the normal for each port- too much time on busses, restricting ou free time to enjoy and relax. The cruising we did do until Regensburg was lovely especially the Wacchau Valley. We had to swap ships on to the Skirnir at Regensberg- this was seamless. Just leave luggage outside the door in the Morning and it was like getting on the same boat after the day tour. The Skirnir was a little more 'tired' looking than the Modi and the staff not as friendly. We thought that would be the only disruption to the cruise until the bad news that we could not sail past the City of Mainz, 2 hours from Cologne and that we would disembark a day earlier to a Hotel in Amsterdam. The atmosphere was getting a bit tense. Our Tour Director, Terry was doing an outstanding job of trying to hold everything together under trying conditions. Because we could not sail the Middle Rhine, we were given an option of bussing to Rudesheim to board a flat bottomed day ship, so we could see the famous Castles. This was a very long day, but we were glad we did it to see the Rhine. The lunch provided at the Loreley Restaurant was truly terrible. The River levels are shockingly low and have been for a long time. Viking long ships have a draft with minimum 1.7m on them. So they were never goung to sail through. We later met some fellow Australians who sailed with Travel Marvel. They did the same cruise but their ship got all the way through to Amsterdam. From here, everything went pear shaped. Our Cologne Optional Tour was refunded as we would not be there. We Disembarked in Mainz and long bus tour to Cologne for a hurried walking tour. No scenic cruising of Waal and Merwede or Kinderdijk Windmills. Again, the hotel (Highett Regency) in Amsterdam is a 2km walk from the Old town. Not a big deal for us , but their were quite a lot of much older people on the cruise that would have had a problem. The included walking tour of Amsterdam was useless. The guide was more interested in showing us the area nearby and the signs on the letter boxes that meant 'No junk Mail'. We never went to the historical area. It was lucky we had extra days in Amsterdam to explore on our own. A few days after our cruise we recieved a welcome home letter and apology from Viking for the disrupted itinerary. They said we would receive seperately, a voucher for 50% off a further cruise. We are still waiting for that. We feel it should have been a 30% refund of what we had already done, to be fair. I doubt we would ever risk another River Cruise or recomend using Viking. There are other Company's with smaller drafts on their ships that will get through the rivers in Europe. I feel that Viking Management are not transparent enough with regards to Itinerary changes and water levels ,especially in these days when long term forecasts are able to give an accurate indication of rainfall.The rivers have been low for months. In fairness to Viking, you ships are lovely but you contingency plan for low water is not. I was exhausted after this 'relaxing' tour. Read Less
Sail Date October 2018
This was a Danube cruise, Budapest to Nuremburg. Due to low water on the river, the ship discharged passengers just beyond Regensburg, busing those who were departing from Nuremburg and to Prague for those who had signed up for it. At ... Read More
This was a Danube cruise, Budapest to Nuremburg. Due to low water on the river, the ship discharged passengers just beyond Regensburg, busing those who were departing from Nuremburg and to Prague for those who had signed up for it. At this, we considered ourselves fortunate, because we heard that some other cruise captains refused to go on past Vienna. Ours did go on, although it was disconcerting to hear the cruise director offhandedly characterize our situation as "precarious." The Wachau valley, through which the Danube flows, is beautiful, and we had practically cloudless skies to appreciate it. The several little towns visited along the way bear enough resemblance to each other that they ultimately became indistinguishable and of marginal interest. The ship is comfortable and the staff outstanding. Embarkation and dis-embarkation were a breeze as were the excursion arrangments; Avalon's approach to organization leaves nothing to be desired. That cannot be said for life on board. Like most river cruises, there is little to do except to drink and socialize. Entertainment was practically non-existent, consisting of beer and wine presentations/sales and a talented local musical duo on one night. The fitness facility boasted perhaps three machines and some free weights. Surprisingly, we found the food to be quite ordinary--perhaps a bit better than one would receive on Royal Caribbean or Princess. Then again most travelers have learned to discount the poetry most lines summon to describe their usually pedestrian fare. Perhaps a third of the cruise passengers did go on to Prague, and here unpleasantness awaited. The cruise materials had promised lodging in one of two 4-star hotels located in the city's renowned center. Some weeks before sailing, we were advised by email that we would be lodged in a third hotel, which a quick glance at a city map revealed to be across the River Vistula in a working-class neighborhood perhaps an hour's walk from anything a tourist would wish to visit, with a rack rate of about $100 per night less than the downtown accommodations. Questioned about this, and how the arrangement met the company's contractual promise to provide "comparable" accommodations in the event that a hotel change became necessary, its representative offered the standard "nothing can be done" explanation. Upon arrival, our preconceptions were borne out. The hotel itself was fine, but entirely out of the way. The hotel does run a shuttle to the downtown, but it runs infrequently and only into the early evening. We and our fellow passengers became quite irate when, after a half-hour ride downtown, the shuttle deposited us in front of one of hotels that had originally been designated as our lodging. I brought this matter to Avalon's attention in a detailed email upon returning home and the company promised a full review. Six weeks later, it delivered a perfunctory response with a vague apology that explained absolutely nothing. Be advised. Read Less
Sail Date September 2018
Uniworld is a top rated line. Called just two days before leaving for Budapest to check water levels and was told that all was great and we were "assured" that there would be no problem for our embarkation on 9/23. Not so! Got ... Read More
Uniworld is a top rated line. Called just two days before leaving for Budapest to check water levels and was told that all was great and we were "assured" that there would be no problem for our embarkation on 9/23. Not so! Got an email in the wee hours of the morning the day before telling us that the ship was in Vienna and we would have to stay in Budapest an extra night, because of low water levels, in another hotel. We would then be bused to Vienna. A nightmare. Got sent to a horrible hotel who had no idea of what was going on! No reservations held for us or other Uiworld passengers. We called Uniworld to no avail. Operators told us the office was closed and had no way to check on status. Our other travel friends didn't even get an email telling them of the delay or anything at all. Ended up in another hotel that was better than the wrong one originally sent to, but not great by any means. We were given 80 Euros per person for dinner and lunch the next day. Got on a bus the day after and sat for 3 1/2 hours to Vienna. Once on board, got a notice saying we would get $150 (US) each to spend on board. Of course, everything was priced in euros. This trip cost each couple $1,500 PER DAY. We virtually lost 2 days and this was the compensation. We were greeted warmly on board, and the staff was great. Food mediocre. Sailed in the evenings so saw no beautiful sites along the way. Only a short afternoon sailing in between 2 towns. The water levels cant be helped. We learned that they have been down for a very long time due to a dry warm summer. Uniworld had to have known this and handled this issue very poorly. They insulted us by offering to pay for a cab fare as we had to drag our luggage to the wrong hotel they gave us. Funny that all the 5 star hotels were available, yet they stuck us in cheaper ones. We then were offered $500 off, per person, a future cruise. Really! The better thing for them to have done was to reimburse us for THIS cruise. Do they honestly think I would pay over $12,000 to them AGAIN just to get a discount! No way! Many other lines to choose from. Very disappointed in Uniworld. Read Less
Sail Date September 2018
This was our third cruise with Emerald. We have also cruised with Uniworld and Viking. We chose this trip from Budapest to Amsterdam on Emerald because our previous trips with Emerald were wonderful. Unfortunately that was not quite the ... Read More
This was our third cruise with Emerald. We have also cruised with Uniworld and Viking. We chose this trip from Budapest to Amsterdam on Emerald because our previous trips with Emerald were wonderful. Unfortunately that was not quite the case. I have written about our cabin below so I won't go into that any further. The ship was very nice and comfortable and the staff was great. Michael the Cruise Director was outstanding. The food was plentiful and you would never go hungry but my husband said it was nothing special. The soups were weak and salty; not much taste. The dinners were somewhat unusual too; beef cheeks and lots of lamb!!!! At dinner we expected men to wear long pants but instead we had several that had on sport shorts and flip flops. Emerald does have a dress policy but doesn't enforce it. We talked with the Hotel manager and the head of the dining room who admitted they had a dress code but they didn't ask the gentlemen to please put on pants for dinner. Very disappointing. The tours and guides were excellent. Most were college students who were very entertaining and knowledgeable. Because of the low river levels we only missed two stops in Passau and Koblenz and were very, very fortunate to be able to sail all the way to Amsterdam. Read Less
Sail Date September 2018
We had to change from the AmaVerde to the AmaBella on this APT cruise half way through our cruise because of low water on the Danube. This involved a four hour coach journey. This transfer was only revealed to us two days beforehand even ... Read More
We had to change from the AmaVerde to the AmaBella on this APT cruise half way through our cruise because of low water on the Danube. This involved a four hour coach journey. This transfer was only revealed to us two days beforehand even though the company knew about it months ago; apparently they have had to do this transfer since June 2018. Rather deceitful in my opinion not to tell us from the start. The two ships are virtually identical, but it's the crews that make the difference. On the Amaverde they were all very pleasant, accessible and helpful from the Captain down. It was very different on the Amabella. We found that quite a few of the waiters were cheeky, rude and ignorant. One in particular thought he was a comedian but he was nothing more than an irritating clown. For the thousands of pounds you pay for this cruise the least you expect is to be treated with respect. The reception staff were rather sullen and not very helpful, the head barman was rather lackadaisical, the senior staff were notable for their absence; we hardly ever saw them. The cruise itself was very pleasant, with plenty to do and very good shore excursions. It was helped along by our fellow pasengers, the majority of whom were Australian. All were very friendly but it has to be admitted that some were rather loud although they were the exception. The dining room was very noisy. The Cruise Director was not very impressive, often giving wrong information, and at other times being less than communicative when asked questions. Food was sometimes good, sometimes less so. Presentation was over the top with considerable time obviously having been spent on making it look good. But often there was very little food on the plate so there was plenty of space left for decoration. Vegetables were thin on the ground; half a fleuret of brocolli, a quarter of a carrot for example. Cutlery must have been in short supply too; there were no soup spoons, just dessert spoons. We found the waiter who took charge of the Chef's Table events to be rude, loud and awkward, not the sort of atmosphere for what was supposedly a special event. Cooked breakfast fare was invariably luke warm at best, with no hot plates for your food, only cold. And getting tea or coffee from a waiter was sometimes like looking for an invisible man. Overall a mixed bag. We would not go on AmaBella again, whereas we would go on AmaVerde. Read Less
Sail Date September 2018
I liked the idea of NOT having to move my stuff...bus tours are not my idea of relaxing... Ship and staff were fabulous. Food plentiful, variety and quality. Wine was lovely....room was nice size, shower/bathroom quite lovely ....loved ... Read More
I liked the idea of NOT having to move my stuff...bus tours are not my idea of relaxing... Ship and staff were fabulous. Food plentiful, variety and quality. Wine was lovely....room was nice size, shower/bathroom quite lovely ....loved the panoramic windows, but views were of the boat docked next to us, or the wall. Only once did I have a day time sail to Passau Germany which was lovely....otherwise panoramic windows were of no use...bugs get in if you leave an inside light on...and diesel smells... Once we got to Passau Germany, we were told the ship could not go any further because of LOW water levels...6 nights of 15 day tour, we were to be bussed for the rest of the tour...Was offered to leave tour, but couldn't get help to make arrangements..Called Avalonwaterways, and the airlines...not able to get any help....I was also getting sick and having trouble just trying to get well....The bus went to the cities we would have seen by day excursions...that was lovely...only two times able to stay where I could rest if I didn't want to go...out of the 7 days of bus tour....Our Tour Director Monica did a smashing job dealing with all of us and the arrangements....Just DID NOT WANT a bus tour, not what I signed up for...very DISAPPOINTED....Customer service after you buy the tour was not there to help if you needed to make other arrangements to cut short your tour because of Mother Nature...Avalonwaterways needs more customer service department to help when these disasters happen....not be put on hold for 15 minutes before anyone can help also the time difference...a 24 hour help line would be wonderful. Tour director should not have to deal with all of this....Namaste' Read Less
Sail Date September 2018
We choose this cruise because we had done the Rhine and this looked like a decent alternative for our next cruise. The day trips on this cruise required more bus time then the Rhine cruise which made for long long days. The low water level ... Read More
We choose this cruise because we had done the Rhine and this looked like a decent alternative for our next cruise. The day trips on this cruise required more bus time then the Rhine cruise which made for long long days. The low water level caused us to have to change ships too days prior to the end of the cruise this made for hectic travel time of packing and unpacking. The kitchen and bar staff were great however the butler service was a lacking compared to the service we received two years prior on the Scenic Crystal. For example all the products in the min fridge were not to our liking so www asked the butler to change the items in the mini fridge i.e. more beer less wine and on this trip he stated that the mini fridge has a fixed set up and can not be changed however on the Crystal the butler was only too happy to make the changes. This is why we rated to trip in some ares mediocre. However the money we paid of the trip was top dollar. Read Less
Sail Date September 2018
We liked the itinerary of this cruise however, the river was low and we were informed at 6pm the previous evening could only board at Passau not Nuremberg. We arrived in Munich Airport at 11am - our baggage did not arrive until 12.15, we ... Read More
We liked the itinerary of this cruise however, the river was low and we were informed at 6pm the previous evening could only board at Passau not Nuremberg. We arrived in Munich Airport at 11am - our baggage did not arrive until 12.15, we could not find the meeting staff for Emerald - no signs - no notices at the cafe proposed for the meeting. We were then approached by a lady with no identification telling us that our transport had left and we would not get transport until 14.30 - flippantly told just to have some lunch!! We were taken to the car and left the airport at 2.30pm. When nearing Passau the driver informed us that we still had one hour to drive. He then proceeded south and obviously had no idea where he was going, we went through fields and farmyards but no sign of a river. The driver would not stop to find out where we were - my husband called Emerald Dawn and asked where they were berthed - he told us near the central station in Amsterdam! After a further 4 calls where the driver would not communicate with the ship - we asked for his papers which stated we were going to Emerald Sun. We finally arrived at the ship at 6.20pm - no apology for lack of information or inconvenience, in fact quite the opposite. We wrote a letter to the CEO of Emerald and handed a copy to the cruise director - he did not even acknowledge it. They then told us we would be going back up the river to Regensburg the following day by coach - 2.5 hours each way - this was not what we expected and could not face another long bus trip. By the next day we had somewhat calmed down and the remainder of the cruise was good. On leaving the ship on 15th Sept. we were taken to Budapest Airport for the flight to Amsterdam and on to Edinburgh, the flight arrived late - the air bridge would not work the steward announced we would still catch our flight to Edinburgh. We RAN to the gate to find out the Edinburgh flight was gone -we are 74 years old and did not feel good after this rush. KLM were very helpful put us on the next flight where we found that 2 of our fellow ship passengers going to Edinburgh were booked and had not had the rush to a flight that was gone. The inefficiencies of the transfers were appalling, but the most disappointing was the attitude of the management of the ship, they were just not interested. this experience would not entice us to book Emerald again, in fact we could not recommend it. Read Less
Sail Date September 2018
We booked a 14 day cruise with Scenic from Budapest to Amsterdam, and had a very mixed experience. Due to low water levels (not Scenic's fault), we ended up on three different ships (the Amber, the Jade and the Ruby; the original ... Read More
We booked a 14 day cruise with Scenic from Budapest to Amsterdam, and had a very mixed experience. Due to low water levels (not Scenic's fault), we ended up on three different ships (the Amber, the Jade and the Ruby; the original itinerary was supposed to be Pearl). Overall, the facilities, food and drinks were fine and the crews on both the Amber and the Ruby were outstanding. Where things came unraveled were in communications and the transfers between ships necessitated by the low water. We were transferred on the eighth day, by bus, from Passau to the Scenic Jade in Nuremberg, although we had been told that the water was only low between Passau and Regensberg, thereby bypassing 100 km of river. The crew on the Jade were obviously upset about something (some were downright surly for a while). Then on day 11, we took a smaller third party day transit boat (obviously arranged at the last minute and very poorly appointed) from Rudesheim to Marksburg Castle, then we were bused back to the ship in Rudesheim and next day we were bused for over 3 hours from Rudesheim all the way to Cologne, basically bypassing the entire Rhine gorge, even though we saw, from the bus, the Scenic Pearl sailing upriver at Lorelei. After the bus ride, we had to wait in Cologne for another four hours for our luggage; the courier driver had gotten lost, we were told. The tour of the cathedral in Cologne was an unmitigated disaster. Clearly, Scenic had dropped the ball in dealing with the low water level contingency plans. We felt we were misled on several occasions. We were offered C$526 total compensation out of about C$20K paid and haven't heard back from Scenic on our requests for further compensation. We won't be sailing with Scenic again. Read Less
Sail Date September 2018
We just come back from a cruise from Budapest to Amsterdam with Viking and after reading all the opinions of other travellers we decided to have our input too. We travel with them exactly when the low water in Europe affected everybody ... Read More
We just come back from a cruise from Budapest to Amsterdam with Viking and after reading all the opinions of other travellers we decided to have our input too. We travel with them exactly when the low water in Europe affected everybody cruises and I think is fair to identify two different aspects of the issue. On one hand a big disappointment: you except Viking to be honest and transparent with their customers and inform them in advance about this type of issue which will bring ship changes, long bus rides, in general a discomfort for passengers. The only e-mail we got 8 days before the cruise was regarding the change of the ship: Viking Embla instead of Viking Lif. We contacted Viking office and we were told that will be no problems, that “everything is like was mentioned in the itinerary” and the “water is not a problem anymore”. Is it right Viking to lie to your customers just to avoid cancellations and compensations? On the other hand when we were on the boat and we started to experience problems with the water everything was perfectly organised smooth and with no stress and we reach Amsterdam after a 2 amazing weeks. In this case, when everything on the boat is so well planned and organised, having a minimum impact on our journey, was it so difficult to find the same level or respect and transparency when we call the Viking office? We travelled on 2 boats: Embla and Lif which supposed to be identical, but the reality was a little bit different. We liked Lif more being a newer ship, more comfortable and more spacious. But the massive difference was the service and the staff: while on Embla everybody was very professional on Lif we had the feeling that we landed on a “training vessel” with everybody trying to do their job but failing almost every time. Katja, the hotel manager on Embla, was always in control, always with the passengers and always efficient and smiling. Her leadership abilities reflected positive on her entire crew who was brilliant. On Lif Jeronimo, the hotel manager, was very arrogant, never interacting with the passengers and more interested in having a “good time” with the rest of the staff then acting to achieve a good service. We tried to speak with him about some on-board credit issues, but he was always busy, avoiding us and passing the problem to the reception. Not the expected level of customer service from Viking. George the restaurant manager was superb and everybody in Embla restaurant was perfect: remembering our names every lunch and dinner, impeccable service (we fall in love with Martina) and delicious food. On Lif we never had the chance to speak with the restaurant manager, the waiters giving us the feeling that they just learn the job, making mistake with orders, speaking in front of us in their own language and never check if an extra service was needed. We ended on Lif to have dinner in the lounge were Christian and Ivan were far more attentive and professional then others. The reception on Embla was extremely helpful, booking a lot of trips for us and helping everybody to find their way around. Especially Lucia was always kind and smiling and when she didn’t know the answer didn’t have a problem to ask the cruise director for the correct information. On Lif the two young men at the reception (didn’t make the effort to remember their name) were very unprofessional and arrogant with an attitude more appropriate to a cheap hostel than a Viking ship. At every question they were giving us the feeling that we were stupid, and this patronising way to answer was always topped with the wrong information. They were the worst receptionists ever!!! On the positive side the housekeeping on Lif was amazing with our steward Ivan very helpful and professional. While on Embla we never meet the Capitan, on Lif the Dutch Captain was a pleasure to meet and talk to and his evening presentation was informative and funny. The only constant exceptional experience for us on these two boats was the Program Director – Leonard. From the very first moment when we embark Embla in Budapest until the moment when we left Lif in Amsterdam Leonard was far above any expectations. His was an excellent organiser managing perfectly the guides, the coaches, the time tables, everything and everybody involved in changing the ships so well that for all of us was just a normal day not a major trauma or drama! During the long bus rides he was jumping from one coach to another, from one group to another to check if everything was fine and to solve any problems and he manage to find time during the transfer to buy to all of was a chocolate hart … how sweet! One day he was assisting a passengers with reduce mobility while he was giving information about best shopping in town and locating a lost cell phone and another day he was helping very professional (my husband is in ER) with a medical emergency (quite a ugly wound on somebody leg) while he was trying to help a passenger from another Viking ship left behind his group. Really ??? How many things you can do so well Leonard! Leonard knows the history, culture, tradition of any stone, city, castle and church on our itinerary and sometimes his explanations were better and more accessible than the guide’s ones! Each evening briefing and lecture was a unique opportunity to access in an easy, interesting and entertaining way complicated stories about history, art and culture. He had such a versatile personality: a strong organiser in the morning during the excursion, informative and efficient in the evening and fun and charming in the evening. What a joy to have him on board! For sure we will go back to Viking…they know how to make every moment special despite the fact that they still need to work on some issues (do something about Lif…is a beautiful ship with such low standards). And by the way we want Leonard as a Program Director! If anybody from Viking read our review, please send our massive “THANY YOU!” to Leonard for making this a vacation of a lifetime. He really is a “ Rockstar “ who made this so much fun and so Read Less
Sail Date August 2018
We did a European river boat cruise with Scenic. With river cruises you need to be aware that if river levels are either to high or to low your cruise may become a bus tour. We were very fortunate that we were able to go all the way from ... Read More
We did a European river boat cruise with Scenic. With river cruises you need to be aware that if river levels are either to high or to low your cruise may become a bus tour. We were very fortunate that we were able to go all the way from Budapest to Amsterdam. The ports we came to were all beautiful and full of history. Our ships cruise director did a wonderful job. Scenic gears there excursions to an older age group 60-75ish. What we were really disappointed in was the service and food. The morning meals when order from kitchen often took a long time and came out cold. The same happened at lunch. The buffet if you came later was often cold as well. At dinner time the meat was often very dry and limited menu to order from. Even though we struggled with the food we did have some excellent service from Antonio and Royanto. We did use room service 4 times. Twice we got what we wanted once the order was wrong and once it never showed up. We were disappointed with the cabin Stewart. She never gave us clean towels or glasses unless we asked for them This should of been done daily. Our bar fridge was not filled up daily as it should of been. We had to complain to front desk a few times in order to get things done properly. Read Less
Sail Date August 2018
We had to join this boat after spending some 8 hours transferring from the Jade to join Jasper. So we had an early start to go to Salzburg and then onto see the Sounds of Music show up in the mountains, that said we had very little ... Read More
We had to join this boat after spending some 8 hours transferring from the Jade to join Jasper. So we had an early start to go to Salzburg and then onto see the Sounds of Music show up in the mountains, that said we had very little time to explore Saltzburg which was a shame, it was rushed, The actual show was better than the previous show we experienced at Marksburg Castle, more refined and the food/drink was much better. The actual Austrian orchestra and singers were very good. After leaving the show we had a reasonably long coach drive to Melk where we joined the Jasper, when we arrived at the docking area the boat crew were having to man handle every suitcases along the jetty to the boat which did not do the suitcases any favours. We were met on board by the some of the crew and were offered drinks etc. Our first night in the dining room was not that great, service was even slower than on the Jade taking some 2 hours to get all courses. The actual Dining room/Lounge staff did not seem to gel together as well as the crew on the Jade. Again as on the Jade the portions coming out were not that great and one had to have all servings to feel reasonably full. Drinks at times were a problem to get either at the dining table or in the lounge area. We had been looking forward to eating at the Table La Rive, we had heard from some fellow passengers of their experience on the Jade and they spoke very well of their experience. However this was a complete opposite for us, there was only 4 other guests seated when we arrived. The butler who was dedicated to go through the serving was not as good as we had observed on the Jade. What ruined it for us was the other 2 couples who to be frank lacked the basic manners when eating with other people, one couple kept getting up and talking to some people they had met, and shouting from our table to them. The other couple were down right rude, complaining to the butler about their food and after asking the butler to change their dessert, simply got up and left without goodbye. When the butler returned we their desserts he asked where they had gone. He was not a happy bunny. So a lesson to be learnt here, we should have asked who we were going to be seated with before the night we had been booked to go to this venue. So sadly we had this ruined by other people! The cruise itself was well organised, as said previously on the Jade our tour director Andrea was excellent. Scenic did pull out all the stops to get us along the danube to Budapest which they accomplished. All the excursions a dn sites we experienced were very well mamagned. Final our disembarkation was the very best we have ever experienced again down to lot to Andrea, pity Oceania were not the same. Read Less
Sail Date August 2018
We chose this cruise after very careful scrutiny of itineraries, cabins and amenities. This was to celebrate our 50th wedding anniversary, and had to be very special. We booked 51 weeks in advance to ensure we got what we wanted and what ... Read More
We chose this cruise after very careful scrutiny of itineraries, cabins and amenities. This was to celebrate our 50th wedding anniversary, and had to be very special. We booked 51 weeks in advance to ensure we got what we wanted and what we paid for. We arrived in Budapest on August 20/18, got our bags, went through customs and finally found our private transfer to the ship. We were VERY disappointed to find that we were not going to the ship but to the Corinthia hotel. Australian and British passengers were advised in advance of the change caused by low water in the river. Canadians were not advised. Ships could not get past Vienna going up the river, or Regensburg coming down. The Jade was one of those stuck above Regensburg. J.J. the Cruise Director, met with the group of us who had been assigned to stay at the Corinthia. He promised that we would meet up with the Scenic Pearl in Vienna, and that our cabin would be equivalent to what we had booked on the Scenic Jade. He also told us that we would be transferred to the Jade at Regensburg, at some point, which meant we had to pack up and move partway through the cruise. At dinner that evening, at the Corinthia, I advised J.J. that I had a dairy allergy (the appropriate form had been filled out and submitted to Scenic in October 2017). He arranged for the maitre d' to help me with what I could eat on the buffet. However, when we were taken to a restaurant the next day for lunch, enroute to Vienna, he had not advised them and there was nothing I could eat safely. He became angry when I told him that and said it was not his job to worry about everyone's diet. He claimed he managed 7 ships and hundreds of guests and staff, and had no time to worry about everyone's diet. He blamed Scenic, the restaurant and me. His job was to take care of us on behalf of Scenic. My dietary restrictions were an issue for the entirety of the cruise. I was given the menus for the day each morning, once we reached the Jade. The dishes containing dairy were highlighted, but no alternates offered. The food on both ships was terrible. Very little choice, poorly executed and very little of it. We often had room service for dinner because it was faster, and tasted better than the dining room. On approximately the day 3 on the Jade, they stopped offering coffee/tea at lunch and dinner. For the most part, the crew with the exception of J.J., were wonderful. Our butlers: Kris & Gus (Pearl) and Harry (Jade) were very attentive. Harry especially would ensure my meals were dairy free and I was being taken care of, when he was in the dining room. Read Less
Sail Date August 2018
We began our 15 day, Amsterdam to Budapest-cruise on 8/18/18 on the Avalon Visionary. Due to low water, we had to get off the boat and go to a hotel in Frankfurt fir two night. We then biarded the Avalon Visionary. We were told that in ... Read More
We began our 15 day, Amsterdam to Budapest-cruise on 8/18/18 on the Avalon Visionary. Due to low water, we had to get off the boat and go to a hotel in Frankfurt fir two night. We then biarded the Avalon Visionary. We were told that in order to “catch a wave “we had to skip Nuremberg. We were okay with all this and Avalon did offer compensation in the way if extra excursions and some reimbursement. We were given the impression that all would be well from then on. However, three days before the end of our trip we were told that the last two days would be in a hotel in Budapest because the boat was scheduled for another trip. Half of us were in one hotel and half in another so we never got to say good-bye to friends we had made, had mediocre hotel buffet/cafeteria food and lost two days of the riverboat experience because of Avalon’s unnecessary decusion. At first they lied to us and said in writing thst it was the water situation. When we saw our ship in Budapest, we demanded answers and we were then told in writing “The shipwas due to begin new cruise today in Budapest on an already scheduled deoarture. In order to not disrupt another cruise.......we scheduled your last nights in Budapest in a hotel.” Shame on them! In all fairness, we lived our time on the biat. Staterooms and oanoramic windows were beautiful, Food was excellent and the entire staff was friendly and helpful. Read Less
Sail Date August 2018
For me the ship was too small. I don't think river cruises are for me. This might be great for some people but just didn't wow me at all. The entertainment was mediocre at best. It consisted of a female singer with a piano ... Read More
For me the ship was too small. I don't think river cruises are for me. This might be great for some people but just didn't wow me at all. The entertainment was mediocre at best. It consisted of a female singer with a piano accompaniment. One night they had a singer who claimed to know 2000 songs. He was beyond awful. That was it for entertainment. The enrichment portion was one person one day who talked about the European Union. It wasn't informative in my opinion. The food was good. The service was very good. The variety of food was good. I had the steak one night and it was below average and disappointing. The other nights were good. The excursions were average I suppose. They were certainly nothing exceptional by any means. I've been on cruises with much better excursions. This to me was disappointing. The fitness room was small and not much to it. I liked the all inclusive feature of the cruise, but that's usually the way we travel anyway. I think we've done our one and only river cruise. It just didn't excite my wife and I. I think for us it's better to be on an ocean cruise with a ship that holds 800 to 1200 people. We needed more variety and better entertainment. We certainly could have used better excursions. We weren't able to complete our river cruise itinerary because of the water level in the Danube. So we had to settle for being bused to different cities to complete our excursions. It's certainly not the fault of the cruise line. People just need to be aware that it's a possibility that you won't be able to get to all the cities on your agenda. Read Less
Sail Date July 2018

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