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16 Helpful Votes
Sail Date: September 2016
We had heard good things about Celebrity but sadly it did not live up to them. We booked Aqua Class for the so called exclusive Blu restaurant at which you just turn up - no need to book. What they did not make clear was that there was ... Read More
We had heard good things about Celebrity but sadly it did not live up to them. We booked Aqua Class for the so called exclusive Blu restaurant at which you just turn up - no need to book. What they did not make clear was that there was not enough tables for all the Aqua class guests, so 5 nights out of the 11 we turned up and were given a bleeper and told to go away until a table became free - totally unacceptable when we had paid extra for exclusivity. We dined elsewhere for 2 nights so only 3 nights out of 11 could we 'just turn up'. When challenged as to why we could not reserve a table we were told its not company policy. Ha! The safety drill was a farce - we got held up in one of the lounges for nearly an hour while they were looking for people who hadn't turned up - not our fault but not allowed to leave. The disembarkation was a mess - no instructions where to go and no-one at the portside to check in with for our transfer. On the first day we booked a shore excursion we arrived at the assembly point and only then told we needed our passports to go ashore - no warning beforehand. As we were as far away on the ship as you could possibly be without falling into the sea this involved a run the entire length of the ship - twice! Read Less
5 Helpful Votes
Sail Date: September 2016
This was our second Celebrity Cruise, and it was chosen for its Ports of call rather than the Cruise Line although the ports of call in Japan and South Korea were fascinating the weather could have been better. Quite a few passengers ... Read More
This was our second Celebrity Cruise, and it was chosen for its Ports of call rather than the Cruise Line although the ports of call in Japan and South Korea were fascinating the weather could have been better. Quite a few passengers including ourselves could not understand why Celebrity was caring out this cruise at this time of year as it was the start of the Typhoon season ?. It turned out it was repositioning from Alaska. On arrival at check in we were told that our specifically booked inside cabin 9115 in the middle of the ship on a higher deck, had been upgraded to a ocean view 2023 on deck 2 bow !!!, and they called this an upgrade. After a heated discussion we eventually got the cabin we had booked but every time the Customer Service staff left us some one tried to sell us drinks, restaurant, spa or excursions packages not one but half a dozen times. Not the best way to deal with upset customers. Our cabin was as we had booked, but bed linen was worn and threadbare, dust, dirt and previous passengers tablets found on the floor and having to ask Cabin steward to restock toiletries!. Not what we would expect from a 5 Star Cruise Company ?. Meals in main restaurant ranged from very good to dire with the Celebrity Classic Meals being very good, while the daily restaurant menu was often bland and tasteless especially the ethnic meals, we often wondered if the Chefs ever tasted the food ? because if they did they would not have served them. Cafeteria was the only venue open for Lunch and often closed before Celebrity Organised Shore Tours returned to the ship, showing a total lack of coordinator between departments. Entertainment again ranged from very good to embarrassingly poor, and daytime activities for those who did not go ashore were non existent. Customer service and quality of service with the exception of out waiter Jorge was non existent, and to added $12.50 dollars per person per day gratuities and 18% on to your drinks etc. bills added insult to injury. I should point out that my background is over 50 years in the hospitality industry at a executive level and so I know what I am talking about, and we have done in excess of 20 cruises. We were not impressed by our first Celebrity cruise on the Eclipse in Europe, but our tour operator had said we would definitely be impressed with a Long Haul Celebrity cruise!. Wrong, we will never use this company again and its Chic Elegant replacement of Formal nights is a FARCE. Read Less
9 Helpful Votes
Sail Date: September 2016
the ship is older much to my disappoinment.the food was ok the tours were ok the disembarkation was long the entertanment was ok nothing to do around the ship when at sea not long enough at some ports .in some of the halls were smelly they ... Read More
the ship is older much to my disappoinment.the food was ok the tours were ok the disembarkation was long the entertanment was ok nothing to do around the ship when at sea not long enough at some ports .in some of the halls were smelly they really support drinking even if you have the drink package by triying to upgrade you to a higher package.the day of dembarkation when i came to pick up my passport it seem to be misplaced the lady seemed to be confused about where it was she looked everywhere then she started handing me one from India and i told her does that look like me then she handed me one from Canada and i again told her does that look like me.meantime the lines were getting longer and the lady behind me asked what was what was going on I told her they had misplaced my passport and i wasn't leaving without finally after about 15 minutes she found it in the same box she had looked in the first place all she said was a simply i'm sorry> Read Less
2 Helpful Votes
Sail Date: October 2015
So we are what is known as "cruisers"...and love the carefree way to travel around the world,but we will never sail again on an old ship..refurbished or not. Our trip a few weeks ago to Asia resulted in a very unpleasant ... Read More
So we are what is known as "cruisers"...and love the carefree way to travel around the world,but we will never sail again on an old ship..refurbished or not. Our trip a few weeks ago to Asia resulted in a very unpleasant experience with surely help,not enough help,smells of sewer backup all around the ship with passengers finding the toilets in the rooms had filled up with sewage in the mornings and therefore infected the smells of the whole ship.it is impossible to get that out of your nose not to mention the Buffett had been scrubbed every night with bleach which lingered every day for breakfast and lunch..not good at all!.. The ship is old and dirty. The dresser drawers in our cabin smelled of dirty clothes not to mention our bathroom and water from the tap had sewage orders.the schedule to visit ports looked good on paper, but in reality was impossible to enjoy. Time spent on a bus brought you to sights around dusk or into towns that were not even open when we arrived and then had to depart. Clearly we should have checked with on line reviews,but we have always loved Celebrity and trusted them to give us a great trip... Never would I have thought that the entertainment would be poor or tired,nor that we would have been so boarded on sea days..but it was and we were. Food is always something to look forward to,but shortly into the cruise we sent much back and ate up in the Buffett for salad and cafeteria type selections. Very few staff seemed to enjoy the job,nor was there enough help. The ship docked at a high spread train in Kobe,nut instead of a tour starting off on the train to visit Kyoto eight hours away on a but, the tour would have been better utilizing this experience of a high speed train then to a bus.. So sorry for this review, but necessary for travelers who go halfway around the world expecting a good adventurer.we understand the ship is due for yet another makeover...but beware..how do you think they will reduce the sewage problems? Len Read Less
3 Helpful Votes
Sail Date: October 2014
the places she was sailing.to were amazing but the ship needs to retire. She's old and needs to go to the 'great harbour in the sky!'. The food was often tepid on the buffet - in fact I complained about the cold garlic ... Read More
the places she was sailing.to were amazing but the ship needs to retire. She's old and needs to go to the 'great harbour in the sky!'. The food was often tepid on the buffet - in fact I complained about the cold garlic bread so much that every time I entered the restaurant I was presented with piping hot garlic bread! I also got the enhanced breakfast baked beans with added ingredients to normal plain baked beans with tomato sauce. The crew were marvellous and tried to make do with what can only be described as a second-hand boat. There were several holes in the floor under the carpets in the main dining room and also in the passageways outside the cabins. There were large drain holes round the covers on the deck and many people nearly hurt themselves. For half the holiday the spa pool was out of action. I had a concierge cabin which, unbeknown to myself, had changed facilities and as far as I was concerned had been seriously down graded to a cabin that didn't warrant the extra costs. Pathetic binoculars, no afternoon tea, no umbrella. the most amusing was fresh fruit - this consisted of two oranges and a manky apple yet in the restaurants the fruit selection was magnificant. The entertainment was only mediocre and the theatre shows lasted only 25 minutes. I tripped up in the buffet restaurant and had to be taken by stretcher to the doctors quarters which was designed in such a stupid way that the stretcher had to be tipped on its side (which had me hanging on for dear life). I have never been compensated for this diabolical cruise as it was booked with an American travel agent and Celebrity UK don't want to know anything. I have even told them I wanted to book up a new cruise, but still I didn't get an incentive even though I know of 2 couples who were either given some refund or a reduction on a further cruise. AVOID THE MILLINIUM LIKE THE PLAGUE! Read Less
3 Helpful Votes
Sail Date: October 2014
I've been on two other Celebrity Cruises, both on Solstice-class ships. Had wonderful experiences on these prior two cruises. Unfortunately, Celebrity's brand has been tarnished by having the cruising public being exposed to the ... Read More
I've been on two other Celebrity Cruises, both on Solstice-class ships. Had wonderful experiences on these prior two cruises. Unfortunately, Celebrity's brand has been tarnished by having the cruising public being exposed to the Millennium. We had a Sky Suite with an enormous balcony that was not usable due to the stench of sewage. While we did not have this stench in our suite, we could smell this sewage smell in various places in the ship. Check out other reviews, and one will verify that this was not an isolated problem. Repeated requests for a fix were met with indifference until I complained to corporate. While Celebrity never fixed the problem, they did offer compensation. Oh, by the way, did I mention that on occasion, the toilets would not flush? But this was not the only problem with this ship. Walking around in our suite, step in certain places and the floor creaks so badly that one fears waking a sleeping spouse. Walking through the main hallways, one can step in certain places and feel an "dip" in the floor. Boy, this ship is old. I bet Celebrity has plans to take it out of service ASAP and not further expose its brand to negative perceptions. The internet was significantly slower than on other ships. The crew had the audacity to blame the Japanese and Chinese governments. Funny how the speed did not increase when we were out of territorial waters. Celebrity: Better to be honest with your passengers about shortcomings. Don't lie. It just compounds the problem. You are trading short-term financial impacts for longer-term deterioration of your brand. Oh, there were some good things about the cruise: The itinerary was as promised. The Blu restaurant was acceptable, and much better than the alternatives. The Blue and Cafe a Baccio staff were great. The cabin attendants were good, but did leave an occasional cleaning towel after they left. As suite guests, we did get an escort off the ship in Shanghai, thereby avoiding a very crowded disembarkation and a lengthy delay which others experienced. The ship was kept clean, and a previous cruise's problem with norovirus did not appear to occur on our cruise. The captain and crew brought our cruise to a safe end.   Read Less
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