This was our second Celebrity Cruise, and it was chosen for its Ports of call rather than the Cruise Line although the ports of call in Japan and South Korea were fascinating the weather could have been better. Quite a few passengers including ourselves could not understand why Celebrity was caring out this cruise at this time of year as it was the start of the Typhoon season ?. It turned out it was repositioning from Alaska.
On arrival at check in we were told that our specifically booked inside cabin 9115 in the middle of the ship on a higher deck, had been upgraded to a ocean view 2023 on deck 2 bow !!!, and they called this an upgrade. After a heated discussion we eventually got the cabin we had booked but every time the Customer Service staff left us some one tried to sell us drinks, restaurant, spa or excursions packages not one but half a dozen times. Not the best way to deal with upset customers.
Our cabin was as we had booked, but bed linen was worn and threadbare, dust, dirt and previous passengers tablets found on the floor and having to ask Cabin steward to restock toiletries!. Not what we would expect from a 5 Star Cruise Company ?.
Meals in main restaurant ranged from very good to dire with the Celebrity Classic Meals being very good, while the daily restaurant menu was often bland and tasteless especially the ethnic meals, we often wondered if the Chefs ever tasted the food ? because if they did they would not have served them. Cafeteria was the only venue open for Lunch and often closed before Celebrity Organised Shore Tours returned to the ship, showing a total lack of coordinator between departments.
Entertainment again ranged from very good to embarrassingly poor, and daytime activities for those who did not go ashore were non existent.
Customer service and quality of service with the exception of out waiter Jorge was non existent, and to added $12.50 dollars per person per day gratuities and 18% on to your drinks etc. bills added insult to injury. I should point out that my background is over 50 years in the hospitality industry at a executive level and so I know what I am talking about, and we have done in excess of 20 cruises.
We were not impressed by our first Celebrity cruise on the Eclipse in Europe, but our tour operator had said we would definitely be impressed with a Long Haul Celebrity cruise!. Wrong, we will never use this company again and its Chic Elegant replacement of Formal nights is a FARCE.
Inside Cabin was as expected on Deck 9 in the middle of the ship as booked , but levels of cleanliness, and service failed to meet expectations We even had to tel the steward that the one light bulb over the dressing table was not working which should been picked up during pre- boarding inspection.
Fascinating, but you can easily do this trip yourself using local train.View All 1 Nijo Castle Reviews