Our flights, pre/post cruise hotels and transfers were all arranged by Regent. On arrival we were informed that we would be notified about embarkation details - but we weren't. On the morning of embarkation, several hundred guests along with several hundred suitcases were all seen milling around awaiting 5 coaches to take us to Seven Seas Voyager. Two of our party of 4 had mobility problems and ...
This was a 15 day cruise sailing from Cape Town up the West Coast of South Africa to Namibia, back to Cape Town then up the East Cost of South Africa to Mozambique then back to Cape Town. We did the 4 day pre-cruise land program - Winelands and Wildlife, which had us staying in a hotel in downtown Cape Town. That was not a good introduction to Cape Town, South Africa or Regent. The hotel was not ...
First time Regent clients here and thoroughly disappointed. The Penthouse suite we stayed in was very nice, but also tired. The Butler service overhyped and unnecessary in our opinion - just canapés delivered daily and a mini bar also topped up daily - only it wasn’t and required reminders. The vast majority of their waiting staff and all of the housekeeping teams were fabulous. The reception ...
After having a wonderful cruise on the Mariner in June we decided we wanted to book Regent again and what a complete difference between the 2 cruises
Most of the staff was very miserable, hardly any staff ever smiled.
Shore excursion desk the staff looked like don’t bother me and go away
Wifi unacceptable
Food compared to Mariner was terrible, i think the chef and food director were ...
This was a memorial cruise following the deaths of both of our parents. I went with my sister, brother and his wife. We paid $40,000 for the two cabins on the Regent SS Voyager for the trip from Barcelona to Lisbon. June 25 to July 2, 2023. It was not the top quality we had paid for. It was quite disappointing
1. Lack of communications and zero organization regarding flight check ins and ...
The activities and events wholly and exclusively on board ship were excellent. The staff / crew were very good, the exceptions being new staff who were still learning their roles but these were few and far between. I enjoyed the food and drink available as part of the all inclusive cost of the cruise and didn't feel the need to spend anything additional.
Unfortunately, everything that was not ...
This was our first Regent cruise, and we selected it based on the itinerary, which covered Southern Africa, a transatlantic leg, and Rio to Buenos Aires. Regent was a favorite cruise line of acquaintances of ours, so we had high expectations.
Pre-cruise, I read the reviews from passengers and started to have some concerns. But since the itinerary was so compelling, I set aside the various ...
I have sailed on 10 plus different lines including Crystal, Azamara, Silver Seas and Seabourn. I really expected Regent to be even better. Instead, it was significantly less good. The service was wanting. Our cabin steward kept failing to stock our refrigerator with requested soft drinks and failed to put the cushions on our deck chairs. At dinner in the main dining room, it sometimes took an ...
I was told that Regent was the top of the line. I have been on 5 Silver Seas and expected the same or better from Regent. I was very disappointed. The room was a penthouse and was much smaller than on other cruise lines for the price I paid. It was poorly set up.. The service was not up to 5 or even 4 star quality. I had to keep asking for water or wine. One woman at my table had to ask 3 ...
We signed up for this cruise in 2020. We hoped by end of Oct. 2022 things with Covid would have settled down. Since this was to be our 6th Regent cruise, 2nd on Explorer, we believed the tours would be very good and safe. We believed we needed to be careful in many parts or the world now. Especially since we are in our seventies and walk a bit slower. We believed Regen would take good care of us ...