Seven Seas Voyager Review

Regent Disappoints

Review for the Western Mediterranean Cruise on Seven Seas Voyager
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Mysticmerlin
2-5 Cruises • Age 50s

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Sail Date: Nov 2023
Cabin: Penthouse Suite

First time Regent clients here and thoroughly disappointed. The Penthouse suite we stayed in was very nice, but also tired. The Butler service overhyped and unnecessary in our opinion - just canapés delivered daily and a mini bar also topped up daily - only it wasn’t and required reminders. The vast majority of their waiting staff and all of the housekeeping teams were fabulous. The reception staff however, were in our opinion very poor with an unpleasant air of arrogance. Worst of all the destination services, not the pleasant young lady usually on their reception, but the management of it, just horrendous. We were informed that our trip in Tunisia was cancelled upon boarding, no replacement was offered. The day before arriving in Tunisia we called destination services and were told nothing was available. We boarded our tour coach in Genoa for a much anticipated trip to Portofino. After a lengthy delay the tour bus set off. After leaving the tour guide on the coach informed us that the itinerary had changed and we were no longer going to Portofino! On another tour we were suckered in by a ridiculous description aimed at gullible tourists - a lesson learned. We subsequently cancelled a couple of other trips purely because the quality of the tours we had experienced were so poor. In truth some of the entitled, rude, ignorant guests did not help - on a tour to Sardinia they chose to ignore the tour guides timings, decided to order food on a short stop and threw their teddy’s out of the pram because a cafe that we’d planned to stop at was closed- obnoxious, self centred people. Onboard It became apparent that certain goods were being rationed. No matter what bar I ordered Leffe beer from the waiter would often have to go on a hunt around the ship to find some. As did our Butler on many occasions, offering other brands instead. We gave up trying to source Bran flakes after day four at breakfast, they’d run out. They ironically reappeared on our last day. The daily chore of obtaining oat milk for our cereal was an unnecessary inconvenience, as was trying to find a cleared table for breakfast on too many occasions - hardly luxury and not what we had expected. I could go on and on. Most memorable were the cringeworthy daily “Voyager Today” broadcasts. Andrew the cruise director was credible and professional, the other two not so much. Save to say it was our first and no doubt last cruise with Regent Seven Seas.

Cabin Review

Penthouse Suite

Spacious, well appointed, but tired.

15 Helpful Votes
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