Princess Emerald Princess Cruise Reviews for Family to the Western Caribbean

Princess Cruise Line had always been my first choice for cruising because the food, entertainment, daily offered activities, and just the personal touches were exceptional but no longer. We wouldn’t be so disappointed had we’d been told Princess was not up to par, but we weren’t and so we are highly dissatisfied. The concept of the mobile app is great, but the application is terrible. Most ...

Bought a transfer from the Miami airport to the ship, but wound up having to pay for a taxi drive to get to the ship. Then they wouldn't reimburse me with cash but onboard credit. One of the port of calls was cancelled. Got injured while getting off the tender in Panama. Was not offered the chance to cancel the excursion and get my money back. Lastly came in at least one hour late for ...

I have never cruised on Princess before, but had always heard they were a "cut above" most others, so I wanted to try them. This was a 10-night cruise that went to Cartagena, SA, and I had never been there before, so I was very excited. The itinerary started out going to the Cayman Islands, Cartagena, Panama Canal, Cristobal, Costa Rica, and Jamaica. A few months before the start date, the ...

We have always wanted to see the Panama Canal & the city of Cartagena was also of interest, so the itinerary seemed ideal. However, it was a terrible experience. Rude staff in Guest Services (an oxymoron if ever I heard one) where we were given misinformation and an attitude. An “upgraded” cabin with a leaking sink that flooded the bathroom. Only took 1 1/2 days to get this fixed. At least the ...

My wife and I recently returned from a short Princess cruise out of Ft. Lauderdale. Unfortunately, this was the most unenjoyable experience that we have had while cruising with Princess, or any other line. Our disappointment started when we entered our cabin. We had never experienced a cabin with bunks on the walls. We elected to have Princess select our cabin. It was not a good fit for an older ...

First cruise with Princess after using many, many other lines. Getting on wasn't bad, but getting off was a long, waiting nightmare. Theoretically there are people who will clear away unused deck chairs, but in four/five days we never ONCE got to sit on the deck: people would come up at dawn and throw a towel across a couple chairs and then never return. There is apparently a very loose ...

Our family of 22 did our annual family vacation on the Emerald Princess. Everyone left very disappointed. The way the staff treated us was so RUDE. We wanted to celebrate a private birthday party and were very disappointed with the event. First of all, they don't even have a party planner! You end up talking to random people charging you way too much for everything. 200 dollars an hour for a DJ? ...

There is very little to recommend. We were hoping for the luxury vacation advertised because we live in Houston and would like to take advantage of our home port. Our biggest complaint ironically, since its about cruising "choices" with Princess was the lack of variety and the boring nature of the food, the entertainment and the staff. Our mini suite steward provided exceptional service, and so ...

We took this cruise but I was mainly disappointed, especially with the food on board. The only good meal we had was at the steak house, the fillet was very good but when we went to the dining room the food is basically cafeteria food. For this reason, when we hit port we try to eat off the ship since we can generally find much better food in the ports. Service was ok, but they did have a "happy ...

We got to Houston a day early so we would be on time. We were suppose too disembark at 4 Pm on Nov 16 but we were held up till 11 am on the the 17th because 3 busloads of people were held up at the airport. We don't mind waiting for people but because of the delay our port of call in Roatan Honduras was cancelled and a full day of sailing was cancelled. Our new port was to be Costa Maya. Well ...