1. Home
  2. Cruise Destinations
  3. Mexican Riviera Cruises
  4. Mexican Riviera Cruise Reviews

1,076 Mexican Riviera Cruise Reviews

We picked this as a last minute cruise vacation because it's close to home, we had sailed the same cruise on Princess before and liked it, and they had a sale going. The ocean view cabin was good. Our steward was great and kept ... Read More
We picked this as a last minute cruise vacation because it's close to home, we had sailed the same cruise on Princess before and liked it, and they had a sale going. The ocean view cabin was good. Our steward was great and kept everything clean. However, the ship is worn. Our closet had broken hinges. The toilet felt like it was going to come clean off the wall anytime I sat on it. [I am not overweight.] it wobbled. The doors sssqqquuueeeeeqqqqqqeeeddd every single time we opened them. The was ONE Power outlet in the whole room. One. This ship was built in the 80s and you can most definitely tell. They literally named a lounge Xanadu. Plus it was slightly racist in the whole Egyptian and "Asian" theme that was underlying everything. The buffet is tiny. It had almost no selection of food. The dining room selection was horrible too. Why don't they have the list of "everyday items" like the Magic did? The elevators run weird. The stairs are very steep. The artwork is super dated and again, 80s. The only thing that looked new was the carpet. They had fans everywhere and randomly we got wafts of sewer, even in the dining room. This was definitely the worst of the 4 ships we have been on. Not because of the crew, they were all great. But the ship itself is in desperate need of an overhaul and modernization. Everything is dented, chipped, and just.. worn out. The only thing that looked okay were the tile tables in the lounges, and the curtain on the stage. Read Less
Sail Date November 2019
I wanted to experience a new ship. I don’t like to be negative but I really wasn’t impressed! Nice staff but I had issues with the television and air conditioning unit. Signal on tv was lost constantly. I think the entertainment was ... Read More
I wanted to experience a new ship. I don’t like to be negative but I really wasn’t impressed! Nice staff but I had issues with the television and air conditioning unit. Signal on tv was lost constantly. I think the entertainment was pretty weak and wasn’t really age appropriate. Two of the saunas we’re inoperable and it left over crowding in the remaining it seemed that some staff weren’t very happy. Hard to understand some while others seemed lost when I asked questions. I think if I were to rate this cruise overall I think I would give it a 6 at best. The price was fair but I’d rather pay more for more enjoyable features. I really think that everyone working for this ship should be more informed and educated so that when questions are asked the answers should be correct. All in all I had a fairly good trip Read Less
Sail Date November 2019
because of need, requirement!, to reserve show times i never saw a show. both early showings of jersey boys where reserved out by 4.30 on day of sailing and could sign up on line before cruise. boat had not left the dock and i could ... Read More
because of need, requirement!, to reserve show times i never saw a show. both early showings of jersey boys where reserved out by 4.30 on day of sailing and could sign up on line before cruise. boat had not left the dock and i could not reserve a seat. many of the other shows had same requirement -- did not see a show!! spa was a complete rip off -- they wanted more for 7 day cruise then i paid on longer cruise, 12-21 days. after heavy handed spa tour where u are solicited for all their service u are provided card for free drawing BUT u most be present to win. if i had been told that i had to come back at 5.30 to win i would never have submitted myself to 20 minutes of time share type sales pitch as i had bought package before and new all about the spa benefits. oh and no steam or sauna room access after work out, some ships allow, not the bliss did love the many food locations -- it made for short lines in buffet and main dinning rooms. BUT did wait for more than 20 minutes for service in craft beer venue, left w/o buying a beer. EMBARKATION - NCL still has not got this figured out, some people had waits of over an hour. ADVICE either show up WAY early or WAY late if u don't want to stand in a VERY LONG LINE. NCL seems to be the only cruise that has a serious problem getting people on and off their ships Read Less
Sail Date October 2019
I joined this cruise because a friend from my past cruise told me about it. My brother joined me on this cruise. It was his first cruise, my third. We both had transfers from and to the airport thru Norwegian. My brother got in 2 hours ... Read More
I joined this cruise because a friend from my past cruise told me about it. My brother joined me on this cruise. It was his first cruise, my third. We both had transfers from and to the airport thru Norwegian. My brother got in 2 hours before me and it took 30 minutes to find the transfer person that would eventually get him to ship 2 hours later. I never found the transfer person at my baggage claim terminal. I wasted an hour and a half asking the info desk where they were, being sent to 2 other terminals, calling and being disconnected from 3 NCL customer services reps, and finally having to take a 50.00 lift ride to the ship. Once we got to the port gate, the port authority guard said they closed the gate at 2:45pm, It was 2:50pm. There were 7 others in front of me and 4 others came after me with the same issue.We all tried to call NCL customer reps, to let them know we weren't being let thru the gate, and all of us got hung up on or disconnected in the process. I ended up calling my brother, who was already onboard, to let the customer service desk on board, that 12 people had been left at the airport by the transfer company. After talking to 4 people, one of the reps got a hold of the port authority guard and they finally cleared us to go thru the gate. No one ever apologized as we went through the check in process. we got on board around 4pm after going through all that mess. Once on board, the cruise went fairly smoothly. The ship, overall, was a beautiful ship. I thought the pool area was poorly designed compared to my 2 other cruises on the Getaway and Breakaway. But I also realize this ship was designed to go to Alaska most of the time, and not to the Mexican Riviera. The dining was great for the most part. A couple people, in our group of 10 to 15 people, had some bad experiences a couple of the nights. The entertainment was pretty good. Jersey Boys and the Beatles put on great shows and the comedians were really good. The ports of call were beautiful, but the excursion variety was lacking for my taste. We did our own thing on 2 of the ports and did one boat sight seeing excursion on Cabo. Not quite as advertised. The service on the ship was excellent, as always. As opposed to the issues getting on the ship, Getting off was the quickest I've seen in my 3 cruises. LAX is possibly the worst airport I have ever flown in or out of. It is a train wreck. The best thing to come from this cruise was all the new friends we made. We met a couple people from my last cruise on day one. within the next 2 days we had a fun group of 10 to 15 people hanging together at different times and places. We always met up in the Solo Lounge at 5pm to get the nights started. Read Less
Sail Date October 2019
We chose this cruise primarily for the convenience of the location which required a short plane ride. The Royal Princess was a very nice ship. The Cruise Director was great, and the room steward was outstanding. The beds were one of the ... Read More
We chose this cruise primarily for the convenience of the location which required a short plane ride. The Royal Princess was a very nice ship. The Cruise Director was great, and the room steward was outstanding. The beds were one of the best ever! The issues we had that took away from the trip we had looked forward to include a room that was as far from the elevator as possible - we were both medically handicapped and this caused us major issues in the distance required from the elevator to the room. We had many conversations with Princess about our conditions in hopes of a room that would be more accessible. Once they had our money, the could not have cared less about the "guaranteed room" status or allowed us to change our choice to being able to pick our room. Additionally, the A/C was not working in our room and there were seven nights of waking up soaked in sweat! Miserable times. The dining room was o.k. except the service was so slow between courses. The beverage choices were extremely limited if you didn't have the beverage package. Our choice was water, coffee or tea. No lemonade unless you were eating at the buffet. The food did not meet our expectations in comparison to Royal Caribbean's dining room choices. (not even close!). The elevators were on their own programming and it wasn't unusual to wait 5 or 10 minutes for it to stop on your floor. Also very disappointing was the lack of evening shows. Very little was published about what was going on in the showroom. Overall, it was o.k. but definitely not to the standards we had become used to on our other cruises with Royal Caribbean. Particularly since the prices were not any less. Read Less
Sail Date October 2019
We recently returned from our Norwegian Bliss cruise to the Mexican Rivera. These are our thoughts: 1. Embarkation was extremely efficient and quick. 2. Be prepared to wait for the elevators, which aren't conveniently located ... Read More
We recently returned from our Norwegian Bliss cruise to the Mexican Rivera. These are our thoughts: 1. Embarkation was extremely efficient and quick. 2. Be prepared to wait for the elevators, which aren't conveniently located if you are mid-ship. 3. By prepared to pay for things like: race car driving, laser tag, bowling, gelato, coco's, cabaret, etc. 4. The food in Savor and Taste were average at best. 5. We dined at: Cagney's, Le Bistro, The Cucina, Teppanyaki, and Ocean Blue. These restaurants were absolutely outstanding and we would HIGHLY recommend them. 6. The Garden Cafe was a go-to for breakfast and lunch. There was a nice variety of selections, and the food quality and taste were great. 7. The shows: Jersey Boys was Excellent. Six was Good. Happy Hour Prohibition was $39 and not worth it. You're served 5 mini-cocktails laced with sugar overload and the entertainment factor is something equivalent to a high school show production. The Cavern Club featuring the Beatles were good. The Comedy Shows were good. 2 of the 3 comedians were funny. The other was boring. 8. The ship is very large so be prepared to wait and wait and wait. 9. Reserve dining and entertainment quickly or it will be sold out. 10. We had the mini-suite with balcony. The bathroom was nicely equipped with a dual vanity and large shower. The room was spacious with very comfortable beds and pillows. We did not like the fact that you can't charge your phones if your not in the room. The electric shuts off if your Key Card is not inserted. 11. Cabin Steward and Cruise Director Team were very nice. Bar and Dining- with the exception of speciality dining and washy washy team- were not very friendly at all. 12. We took three excursions: Luxury Sailing with Snorkeling in Cabo- was awesome. Private Beach Resort in Mazatlan- Outstanding. City Tour of Puerto Vallarta- Avoid. 13. The Norwegian Bliss is the 10 largest ship in the world, so just be prepared for large crowds who are impatient. Norwegian does a great job of trying to make as much seating available and to ensure spots like the Garden Cafe do have plenty of stations. If you meet someone, the chances of running into them again is unlikely. 14. There are plenty of places onboard to get a drink. There are bars nearly everywhere. Don't expect a straw, plastic or paper, which makes drinking a frozen drink difficult. 15. The food in Savor/Taste were just average. We dined once for breakfast and once for dinner. 16. Use the NCL app when you get onboard. It's a great resource. 17. Use your stateroom TV to reserve shows, specialty dining, onboard activities, and shore excursions. It's much more convenient. 18. There was a medical incident onboard and the team reacted quickly and professionally. It was reassuring. 19. The onboard activities were engaging and fun. We really enjoyed them. 20. You get the impression that NCL is always trying to sell you something. 21. I yearn for the days when you can buy a package and EVERYTHING is included. The Deluxe Beverage package did not include water/soda/Starbucks. 22. Norwegian Bliss does have their Disembarking to a science. It was efficient and organized. Overall, we enjoyed the cruise and there is some room for improvement. We wish the staff were more friendly. We sailed on Royal Caribbean in February and that team were so awesome even after a 8 month stint. Read Less
Sail Date October 2019
I chose to sail on the NCL Bliss because it is Norwegian's newest, largest ship. Usually, newer means better. But the design of this ship and the crew of the Bliss proved they are truly "not ready for prime time." The NCL ... Read More
I chose to sail on the NCL Bliss because it is Norwegian's newest, largest ship. Usually, newer means better. But the design of this ship and the crew of the Bliss proved they are truly "not ready for prime time." The NCL Bliss is indeed a beautiful ship. MANY facets of the ship were fantastic, from the relaxing observation lounge on deck 15 to the overall ship decor, which is chic and contemporary. The designers did a great job creating a comfortable experience. However, so many other important elements of the ship's design are lacking. The most obvious issue was that this massive ship only has forward and aft elevator banks, with none in the center. How did the architects think over 6.200 passengers and crew were supposed to navigate about such a massive ship with so few elevators? I noticed hundreds of people congregating near the elevators all throughout the days of my 7 day cruise. So many passengers gave way to "crowd-think" mentality, which meant becoming rude and somewhat aggressive in their fight for elevators. Otherwise, they were forced to walk many floors of stairs to reach their desired floors. Couldn't NCL executives anticipate this dynamic might occur on such a large ship? Also, the communications system onboard the NCL Bliss was awkward. Sure, NCL has a telephone APP for passengers to use onboard to help them schedule daily activities, and the same activities are also shown on the in-cabin TV screen and printed in the daily newsletter, but NONE OF THEM ARE IN SYNC! For instance, the NCL phone app is supposed to load activities at least 24 hours ahead of time, but it often didn't display them even a few hours ahead. And the in-cabin TV app was also inaccurate at times. In all, I found the best strategy was to just take along the PRINTED guide provided to my cabin and maintain my actual calendar on my own personal phone calendar. SMH. The in-cabin screen also displayed the Mazatlan port stop as a "sea day" for the entire length of the cruise. I pointed this error out to the Guest Services desk, but they only kicked the can down the road and made it clear they couldn't be bothered. SMH. As for my cabin, it was designed comfortably and with a soothing blue/brown color scheme. Exactly what I anticipated on the NCL Bliss. I was pleased with the individual reading spotlights placed on either side of the bed along with the corresponding USB input jacks for charging electronic devices. Very convenient. My room steward couldn't be worse! I asked for one special item to be placed in my room which, on ALL 40 previous cruises with various cruise lines has never been a problem. But this steward had to be asked numerous times a still failed to provide. So, I escalated the matter. And again...and again...and again...SEVEN times! It took three days until the simple item was delivered -- a small plastic ice bucket. How hard is that?! When I activated the "do not disturb" sign on my door, the room steward constantly ignored it. He was always calling and knocking and bothering me about silly things. I finally had to raise my voice to him and remind him that "do not disturb" means JUST THAT! On many occasions, I was not feeling well and just wanted to relax. Overall, my dining experience on the NCL Bliss was subpar compared to other cruise lines. I ALWAYS dined in the reservations-only Manhattan room and in the same section. But the experience was poorly executed by NCL. As for the service, even though guests are required to reserve their tables in the Manhattan room, NCL subjects them to standing in not one, but two separate hostess lines to be seated. I've never stood in two lines at ANY restaurant in America where I had made previous reservations, just to be seated. What was the sense in that? There were other key issues where the waitstaff messed things up. First, EVERY TIME I had just sat down, the waiter or waitress INSTANTANEOUSLY pounced on me for my order! I had to remind them that I had barely sat down and needed a few moments to receive my water and study the menu. But they never listened. Second, upon being seated at the same time and at almost the same table with the same waitstaff, they NEVER remembered my preferences (e.g.: that I NEVER eat bread during meals or that I ALWAYS prefer lemon slices with my water). I mean, the waiters only served a few tables simultaneously, so how could they not remember certain key details like those? And I found myself always having to BEG for water. Finally, even before I was finished with my plates, the waitstaff constantly attempted to remove the plates! Who does that? In all, I found the NCL Bliss waitstaff to be grossly inexperienced and undertrained. As for the food, it was obviously prepared in a huge galley with little quality control. First, EVERY salad I received was served in a warm bowl or plate, causing the greens to wilt before reaching the table, Any chef worth his salt knows that salads should ALWAYS be served chilled and in chilled bowls/plates. So, I often sent them back in order to have them prepared fresh. Second, most of the entrees were either flavorless or served barely warm, or both. It's clear the NCL Bliss chefs don't taste their food for quality control. Once again, I sent back items until I found a replacement that was appetizing. Third, I addressed my concerns with the Maitre'd and he said he would "deal with" the issues. But nothing happened. Business as usual on the Bliss. They must figure it they ignore problems, they go away. Finally, as for daily activities, I was surprised at how far NCL would go to make money. MANY of the scheduled activities, like craft hour, required passengers to pay fees to partake. The nickel-and-diming on the NCL Bliss was record-breaking, I found. But I attended the "comedy shows" and a stage production called "Six." The comedy shows were a joke, if you'll excuse the pun. During the first show I attended, it was considered a "family-friendly" performance. There were over 10 children in the room under the age of 12. The comedian decided to focus his entire show on those children and reveled the audience with inappropriate "jokes" about a) male penises, b) public urination on others' faces, c) homosexuality/homophobia and d) how much he hates the current president of the United States. How were these topics humorous to 12 year-olds? When I decided to attend the "18+" comedy show on the last evening of the cruise, nearly every sentence was wrapped around the f-bomb or kinky sex topics. SMH. What ever happened to truly funny comedy that doesn't require offensive topics or cursing to be humorous? Clearly, NCL needs to do a better job at screening its "comedians." I also attended a show called "Six." It was a pre-Broadway release show about the six man-hating, feminist former ex-wives of England's King Henry 8th. The show storyline made no sense, in my opinion. The vocals were "pitchy" at best, so it was clear that these performers were not the best NCL could find. But the costumes were flashy. As for port experiences, I only chose to visit Cabo San Lucas and Mazatlan. In Cabo, I took an NCL sponsored "Luxury Day Sail & Snorkel" cruise. The 50-foot vessel motored around the Bay for three hours and stopped for some snorkeling. Only at the very end, for about 15 minutes, did the crew raise the sails. That experience was my best experience during my Mexican Riviera cruise. In Mazatlan, I chose to take a shore excursion provided by a private tour operator. It was comprehensive and included lunch. Very enjoyable, as well. Overall, I found the NCL Bliss to be a beautiful ship, but it has many design, service, management and flow problems. I would recommend it to first-time cruisers, but maybe not experienced cruisers. This was only my second time sailing with NCL, and after this cruise it will be my last. NCL as a company is just too difficult to deal with, from its pre-sailing customer "no-service" to its onboard experience. Read Less
Sail Date October 2019
I went on this cruise with my boyfriend and his family. Staff were great, and overall very attentive. The food was generally not good. The best food was at the buffet. While staff at the restaurants were very accommodating, the food did ... Read More
I went on this cruise with my boyfriend and his family. Staff were great, and overall very attentive. The food was generally not good. The best food was at the buffet. While staff at the restaurants were very accommodating, the food did not live up to our expectations for being on a "luxury" cruise. Service at the restaurants that required an upcharge was mediocre at best. Staterooms were modern and very clean. The shows that we went to see (Six and Jersey Boys) were both excellent. The observation lounge and promenade were great places. The shore excursions were well-organized and a lot of fun, although our last excursion to Cabo was time limited because it was turning into an "at sea" day. I would definitely do an NCL cruise again, but with more realistic expectations. Not sure if it was really worth the money that I paid. Overall, it was definitely a positive experience. Read Less
Sail Date October 2019
The ship is huge!! With the exception of a few bright spots, it was very impersonal. I might go again, but my expectations will be much lower!! The shows were amazing! Jersey Boys and Six were really great productions and very worthy ... Read More
The ship is huge!! With the exception of a few bright spots, it was very impersonal. I might go again, but my expectations will be much lower!! The shows were amazing! Jersey Boys and Six were really great productions and very worthy of our time. Comedy shows were okay. There were two comedians that were fabulous, unfortunately, one was so poor, the quality of the show suffered. (Felt like this person was simply winging it.) There were few other activities offered onboard. Unless you want to pay extra for laser tag or car racing or participate in pool based contests (best legs??). The one great option was wine tasting. "Free at Sea". Very poor!!! There is no free lunch is the lesson here. We turned down the drink package. Because, we would have needed to drink 4+ drinks per person per day. That is the amount of tips/gratuity we would have paid for taking the free package. We took the free Internet and then upgraded for unlimited which was wise. Occasionally, the service was overtaxed, but in general, it was adequate. Free airfare and transfers. Please don't!! We disembarked by 9:30 AM and had flights scheduled by NCL after 9:30 PM. The transfers were run by some absolute amateurs dressed in NCL garb. After being part of a silly crowd of chaos, we decided to take an uber to the port. We accepted the free service charges (bright spot) and also took the free 3 specialty restaurants. Restaurants. Cagney's Steak House was absolutely wonderful. The food was excellent and so was the service. For the other two specialty restaurants, we chose Italian and the seafood restaurants. The food was just okay in these two. It would have been better to attend Cagney's for three nights. If we had to pay the exorbitant fees for the specialty restaurants, we would have been very upset. It used to be that there was a $20 cover charge, but now these are a la cart, and our bill would have easily been $50 or more per person. The Garden Cafe (buffet) was as expected, just okay food; the Manhattan Room, a "free" restaurant, had decent food--we had excellent service two of our three meals, with the third meal's service being deplorable! Our room steward was adequate. Not one single towel animal :-( No turn down service. Our balcony room was fine and comfortable. Very limited space of course, but as expected. The ship is huge. Elevators were problematic and insufficient when events concluded and during excursion returns. Some people would try to shove in when the elevators were full. It was disturbing. We booked only one excursion (choosing private options at PV and Mazatlan). We had tickets to gather at the Manhattan Room. In the same method as the transfer from the airport, it was chaotic. PLEASE NCL--you don't know how to gather and move large groups of people?? We arrived 5 minutes before the meeting time and people were already lined up and being moved. No one knew where to line up or which groups were being called. We purchased spa passes for the week. We enjoyed what the spa had to offer. However, fellow passengers behaved badly and there was no support from the spa staff. Specifically the heated mosaic chairs, which are very limited, are not to be reserved. Yet, people drop their belongings to save these chairs while they are using other features. I asked staff and they said I could move their stuff, but why isn't it posted? Why doesn't the staff move those items to keep the chairs available? Ports: We used FlavorTeller Food Tours in Mazatlan, which was absolutely wonderful!! This private tour was booked online and the owner/guide was amazing. Maaike took great care of us, shared the culture and flavors of the area and served to translate. In Puerto Vallarta, we books ToursByLocals and chose Cervando--he was polite, kind, and very knowledgeable about PV. We had a great personalized day in an air conditioned van. In Cabo San Lucas, we took the ship's excursion to the Los Arcos. We were supposed to hear a Cousteau recording about the local sea life, however, the speakers were inadequate and when we got to the attraction, there were so many other ships, our views were obstructed. Afterwards, we walked to "The Office" and had a great lunch at a table on the beach. Next time, I'd forego the ship's excursion and just go hang out at the beach as the water was warm and beautiful! Read Less
Sail Date October 2019
This was my first Princess Cruise and I did book another cruise, but unsure if I won’t go back to Celebrity. The crew on this ship was incredibly inconsistent. Some worked hard and were friendly, while others seemed to hate their job. ... Read More
This was my first Princess Cruise and I did book another cruise, but unsure if I won’t go back to Celebrity. The crew on this ship was incredibly inconsistent. Some worked hard and were friendly, while others seemed to hate their job. The food in the main dining halls was just okay, but then sometimes the buffet delivered even though sometimes it didn’t. The cruise director’s team is a lot of fun and actually helped me enjoy the brand more. That said, here are some things they could work harder to make my trip better: 1) karaoke: having it in the Vista theater vs. a bar is a big mistake. It doesn’t bring the fun as the activity should be. It feels like auditioning for American Idol. Only for the brave. The point of karaoke is sounding awful with too many drinks for liquid courage. 2) enough with the old jokes by CD Matt O. I’m in my mid-40s and chose Princess because it cruises out of LA and isn’t full of kids. However, telling all these old jokes made me feel like the brand isn’t made for me. 3) Old Fashions do not need soda when you’re calling top shelf bourbon. ASK if I want club soda in it. I was rudely blamed for not proactively telling them. No bar I’ve ever been to in the US serves the cocktail with soda water. 4) I never saw our stateroom attendant. Never checked in with us. 5) Every spa on every ship tries to upsell you product. I get it. But NO MEANS NO! My sister and I were pressured and when we said no, we were each individually treated incredibly rude. Each time, we were met with passive aggressive and even just plain aggressive attitude. 6) Elevators are a huge challenge. I realize there is no way to fix this. But they’re the worst I’ve ever experienced on cruises in size and delays. 7) order now in the app is absolutely useless. I ordered drinks that never came. Sometimes the screen would lock for days (I have an iPhone Xs). 8) Sanctuary is great! However, understaffed and you’ll be stranded without drinks being served to your table despite advertising otherwise. 9) women bartenders seemed to be all business no chatter. I like talking to barstaff, regardless of gender, but I noticed the women bartenders seemingly unfriendly. 10) Future Cruises needs overhaul. Whomever I talked to there seemed to care less about selling me a future cruise. My sister and I got “go to the website” as an answer a lot. MISSED OPPORTUNITY! I could use some excitement and “insider” information about some of the cruises. Demographics, something special not in the brochure, etc. Celebrity does this incredibly well. Princess could learn a few things about retooling their Future Cruises office (open for two hours per day by ONE unsmiling staffer. 11) not a comment card available to fill out as of the fifth day. (I’m reviewing on our last day.) 12) Do more programming for the Gen X crowd. 13) the “library” had very few books and mostly stale reading. Fill it up! 14) bring silent disco! 15) keep the racist jokes by AJ Jamal off the ship. Horribly dated jokes against Asian Americans, uses accents like something out of 1950s. Awful and uncomfortable. He made the audience the butt of jokes and it was clear they were laughing in politeness. Just hearing people as they exited the theater would give the ship enough insight to ship this guy out. I don’t mind blue humor, but this guy didn’t have very good material and so when the audience wasn’t impressed, he just started picking on Asians in the crowd. He mentioned he has a wife from Thailand, but he should know better rather than use her as a license to offend. 16) LGBT mixer was unhosted while there were MANY gay staff on the ship. Would love to see the representation at the mixer by the staff. It’s sometimes easier to approach a staff member about LGBT questions and programming if we know who is who. Read Less
Sail Date October 2019
I enjoyed certain aspects of the boat but I will definitely say that people should understand that the boat is huge and there are a ton of people going on vacation with you. Almost everywhere you go there will be a crowd. The service at ... Read More
I enjoyed certain aspects of the boat but I will definitely say that people should understand that the boat is huge and there are a ton of people going on vacation with you. Almost everywhere you go there will be a crowd. The service at the specialty restaurants was probably my favorite experience. Other smaller eateries and smaller areas were way too crowded. I would recommend taking one of Norwegians smaller ships if you want that personalized feel. Me and my wife’s room was barely cleaned. Never came back to the room with the towel animals or anything. The staff seemed worn down and tired a day into the cruise. Some of the cameras on board don’t work. We went to the race track and had an amazing time just to find out that the camera system didn’t work so we wouldn’t be getting any footage of a great moment we had on the ship. Also if you get sea sick be prepared for the journey back to port. The captain does not take his time and tons of people were sea sick and vomiting everywhere. Read Less
Sail Date October 2019
Im a cruise lover... been on about 8 cruises and this is my second time on NCL.. last NCL before this one was in 2016 and I could really really really see feel and taste their departure from elegance and comfort to mediocrity... Crowded ... Read More
Im a cruise lover... been on about 8 cruises and this is my second time on NCL.. last NCL before this one was in 2016 and I could really really really see feel and taste their departure from elegance and comfort to mediocrity... Crowded as all heck!! They had the 3rd and 4th passenger sail free promotion going on and it absolutely packed that ship to the brim. Every show sold out by day two, every restaurant sold out by day three.. nowhere to just chill. The kids club was 20-30 min just to check in and then another 20-30 min to check kids out. It felt like being at the local shopping mall December 23rd the entire week.. everywhere. Every place. To get a drink was 10 min at any bar minimum. And the worst part was the crew.. they all had this sense of exhaustion on them. What a shame. I will never sail NCL again. So much different than 2016. Read Less
Sail Date October 2019
The ship is beautiful the rooms are beautiful. Our state room steward took great care of us. Embarkation was ridiculous we were supposed to be there at 9:30 and couldn’t board the ship until 12:30 very antiquated. The three main ... Read More
The ship is beautiful the rooms are beautiful. Our state room steward took great care of us. Embarkation was ridiculous we were supposed to be there at 9:30 and couldn’t board the ship until 12:30 very antiquated. The three main dining room‘s left a lot to be desired. The service was horrible and the food was not so great. One night we waited so long we got up and left before our food was delivered. We found it easier to get up and go to the nearest bar to get our drinks before we were served in the dining rooms. This was not only happening to us but others around us. We observed other people getting angry with the white stuff and getting up and leaving. The buffet has a lot of choices but the quality of food is not very good it just doesn’t taste very good. This is my 25th cruise and I expect more from Norwegian. Especially with this being a new ship my expectations were higher. Read Less
Sail Date October 2019
My younger son turns 13 in October 2019 and wanted to go to the Splash Academy one last time before he is "too old" as his birthday gift. So, we booked this cruise when we were on NCL Escape in November 2018. Again, we learned ... Read More
My younger son turns 13 in October 2019 and wanted to go to the Splash Academy one last time before he is "too old" as his birthday gift. So, we booked this cruise when we were on NCL Escape in November 2018. Again, we learned from the same mistake, never booked our cruise too early as NCL will drop their price dramatically as they cannot sell their rooms during the regular periods of the year. However, we still love the NCL shows although there are lesser and lesser available. The crew members are still hardworking and most of them are very good! We still love them! Drinks are still good and NCL is still kids friendly! Overall, as a regular NCL cruiser, I am disappointed with NCL on their arrangments on the food they served. They only serve Lobster at the Ocean Blue and Caney's now, and they are not as good as other ships. The crab cakes at Q were too salty, so did the scallops at the Teppys. The lunch's menu at the two "sit-down" restaurants have not been changed during the entire 7-day-cruise. The only good thing is "The Local" still serves good Burgers, but the chefs could not hold the qualities of the wings that they served. My wife and I are both agreed that it is time for us to start sailing with other cruise lines and stat building our membership-tier.​ Read Less
Sail Date October 2019
It was my husband's fall break from school and my dad and his wife could fit this cruise into their schedule so for the first time we were able to take a cruise together. We had been looking forward to it for many months. We flew ... Read More
It was my husband's fall break from school and my dad and his wife could fit this cruise into their schedule so for the first time we were able to take a cruise together. We had been looking forward to it for many months. We flew into San Diego a day earlier and got a night at the nearby Best Western prior to embarkation. Embarkation went smoothly. After checking in, we had to wait about 40 minutes before we could get on the ship but they had a decent waiting area with plenty of seating so it was not a big deal. Once we boarded the ship, we were able to go right to our rooms to check them out. We got side by side balcony staterooms and had our room steward open the balcony partition between rooms so that we could enjoy each other's company during the cruise. Our room stewards were Rohman and Ron and both seemed fine. One thing I didn't really like was that I felt a little shamed for asking for an extra towel to be inside our bathroom at all times so that if needed, I wouldn't have to ask for it. I got the lecture about how they want us to re-use the towels to save water. I get it but I'm also asking for one extra towel and shoot! I'm on vacation. If I want to use an extra towel, can't I? What I did learn super quickly though was an extra hand towel was needed to keep the sink area dry because every time we reached between the soap and the faucet, water dripped everywhere. They really should use hand soap dispensers - kind of like they do in the shower with shampoo, conditioner, and body wash. If the dispenser was right over the sink itself, there would be no mess of drips everywhere. We then went up to lunch in the Lido Cafe otherwise known as the "buffet." I would give it an 8 out of 10 for lunch. I found the desserts to be lacking in flavor though. And, the ice cream was good but twice I wanted a waffle cone and twice they said, no more. Wait until next time. I think whoever makes them needs to make more if they are this popular. I liked the salad station though. It was nice to be able to have salads made up however I wanted them. We pre-purchased a soda card and a drink card before boarding and they were both very useful. In fact, I don't think we actually zero'd out the soda card by the end of the cruise. The dining room was nice and we had great waiters. Supardi and Eki where wonderful and always greeted us with a smile, and gave us what ever we asked for. And, my thing is Creme Brulee. I asked for it every night but one and I got it every night but one. Thank you for that!! Now that is an awesome fulfillment of a request! The options for appetizers and soups and salads were a little bit lacking I thought. Maybe they have cut down on choices over the years? We also enjoyed our wine guy. His name was Ron and he was great. I only ordered wine once but my dad and his wife got a wine package and he was super friendly and not pushy which is what I like!! These 3 got extra tips from all of us! Entertainment...well, I hate to say it but I was totally bored by the HAL performers on the ship. That is the first time in 11 cruises (other lines as well as HAL) that I've ever had to say that. Too bad. We opted to skip the second night they performed too. Now, the hired help - Comedians...they were awesome! Both kept me laughing and left me wanting more. Went to all three shows of theirs. The entertainment in the lounges was good, however seating was lacking if you got there even one minute after it started. That actually annoyed me. The four of us did enjoy the game nights in the different lounges though. We originally pre-purchased two shore excursions from HAL but ended up cancelling the one for Cabo because it was a beach/resort day and we found out it wasn't even on a swimmable beach and to see the pictures online left a lot to be desired. We went out on our own and purchased a resort day online before leaving - for a whole lot less, and at a nicer resort on a swimmable beach! In Puerto Vallarta we also purchased HAL's resort/beach day and it was actually very nice! My only complaint was that it should have started and hour or two later so that it ended later. Many in our group never got to eat lunch in a restaurant at the resort because the seating was limited and we had to get back on the bus at 1:20 and the restaurants didn't open for lunch until noon. If you weren't there waiting in line right at 12:00, you didn't get a table. The excursion should have gone from 10-3 or something along those times. The resort itself though was super nice with multiple pools and a private beach with kayaks to use. The all-inclusive aspect at the resort was nice too. They had nice towels and free drinks! In Mazatlan, we caught a taxi to go to the Golden Zone to shop. It was SO HOT though that about 1 hour into it we had enough. Sweat dripping down your back just isn't fun. In the future, I would do a water related excursion - at least this time of year. We also went to the newer Wal Mart and picked up some extra bottled water and a few other little items. My husband likes to bake so picking up about 5 bottles of Mexican vanilla was "the thrill of the hunt" for him! I think he ended up with different brands too. So this next part is why I gave this cruise 3/5...On the last sea day, my husband started feeling sick in the morning. Not the ships fault, but what made it really hard was that our stateroom flooded! We were away from the room, and when I came back to change, the door was open, there were huge fans all around as the water had come out into the hallway, and our room was flooded almost all the way over to the balcony. No one could tell us why and how it happened but something about the pipes in the bathroom. So my husband went to Guest Services to tell them what had happened (Rohman had told him to since he couldn't handle the catastrophe) and they followed my husband down to the room, looked at the situation and then said, "well, we'll wait and see!" Ok, our bed had been upended. Our luggage which had been stored under the bed, was next to the balcony and every item of furniture was pushed over to the door of the balcony. All the water had been shut off. It was totally unlivable! And they say, "let's wait and see????" Nope, not good enough! So we were basically displaced outside of our cabin for a few hours while they decided to "wait and see." Finally, they found us and gave us a new cabin to go to which was nice because it was a suite. Great! But at this point my husband was really feeling awful and slept the day away in the suite which meant I had to get out of it so he could rest. Moving all of our stuff to the suite was all up to us too so that was all kinds of fun. I entertained myself the rest of the day - outside the new cabin and by 10:00 that night...I was now sick! Not a fun way to end the cruise. Disembarkation was quite chaotic and both of us felt awful and had to look forward to the journey home feeling that way. ***on another note, we heard from other cruisers onboard that the ship had an issue with A/C in multiple cabins. There was none!!! Why didn't they get moved to available cabins?? These people went all week with no A/C and many of them were elderly people! That seems unacceptable to me! Many had to beg for fans! And there weren't enough! Maybe it had something to do with just coming from Alaska but even so, these systems should have been checked out before getting to the Mexican Riviera where for the most part it was extremely hot in every port! If it had happened to us, my husband said it would have been our last cruise!! Read Less
Sail Date October 2019
The staff are wonderful and so helpful, but the ship is old. I’ve cruised on the Grand numerous times. The elevators were alway having problems. Not being able to take the stairs was always an inconvenience and having to wait. The ... Read More
The staff are wonderful and so helpful, but the ship is old. I’ve cruised on the Grand numerous times. The elevators were alway having problems. Not being able to take the stairs was always an inconvenience and having to wait. The ladies restrooms always had at least one stall that was “under maintenance” and sometimes two out of the three were not working. Disembarkation and embarkation went smoothly. The menus have pretty much been the same for the past years. It would be nice if there was some new dishes added. Same with the entertainment. The Princess dancers and the band are great. We did a b/2b and during the change, they had a person with one of those sprays, like the gardner uses to spray the yard with a wand, spraying deodorizer throughout the public areas. It was quite overwhelming. Their photo package has changed and is more expensive. Very few photos are included, which included the small ones and should have been cheaper. Their port excursions were pretty much the same. Read Less
Sail Date October 2019
Love Princess and wanted to travel somewhere different. The staff was absolutely phenomenal. The food was wonderful. Entertainment so-so. There really wasn't a whole lot on this cruise. Perhaps because it was only five days. We ... Read More
Love Princess and wanted to travel somewhere different. The staff was absolutely phenomenal. The food was wonderful. Entertainment so-so. There really wasn't a whole lot on this cruise. Perhaps because it was only five days. We paid for transfer from the airport and that went well. Our arrival at the cruise terminal was a cluster. There were no designated areas for priority boarding at all. I had to track down someone to help. That took a while. Then once we did on board, we ended up having to take the stairs because there was no one handling access to the elevators. They were coming up from decks below and were over full. Our steward was fantastic. He was very courteous and attentive and very helpful. Our cabin is described below and was a total disappointment. Smaller than the pictures on line show and being in the absolute rear is terrible. Noisy and the rocking makes you sick. Service was great which is why I guess we keep going back to Princess! Read Less
Sail Date September 2019
The Royal is a beautiful ship and now that it is going out of LA, I am hoping to be able to go more often. First of all, there were 2 ships in port that day which made the traffic difficult. It took over 45 minutes to park. I thought ... Read More
The Royal is a beautiful ship and now that it is going out of LA, I am hoping to be able to go more often. First of all, there were 2 ships in port that day which made the traffic difficult. It took over 45 minutes to park. I thought Medallion would make check in easier, but really, it didn't make any difference. After we checked in we waited another half hour to board the ship. All in all, embarkation was just VERY busy and chaotic. I was glad that I had printed my boarding pass because the Medallion App kicked me out, erased my boarding pass then wouldn't let me back in for the rest of the cruise. This ship is large, and I think that the service in a couple of areas was lacking because of the amount of people. It seemed that if we had an issue, it always took at least two tries to get it right. We had everything from a toilet that didn't work to waiting over an hour for starter in the main dining room. We used the buffet a lot. The food there is fine, not great, but the good news is that we always found a table due to the good set up of the buffet. Tip: the desserts for the buffet are only available at the front buffet closest to the pool, not the back portion. We had a cabin in the back and the shaking back there was intense. So intense that when you laid down it felt like a message bed. If you like that, then this is a good tip for you. Book an aft stateroom. Things we loved: The cruise director Matt O was amazing and made the cruise so much fun. I'll cruise with him any day! The Bellini bar- the drinks are great and the tables are in a nice location if you want to watch the happenings of the Piazza. Alfredo's- a great option for lunch. The shows- we enjoyed the shows each evening, there was plenty of variety. Disembarkation was very easy. We chose to walk off. We were assigned a 9:45 walk off however as we were going towards the waiting location for walk off, they said that if we wanted to go now, we could. That made it nice. We were off the ship and thru customs before 8:30. Would I go again? Absolutely! I love to cruise and even though this one had a couple of hiccups, there was plenty on this cruise that I enjoyed. I think I will give them a little time to work out the kinks, but all in all, I'm glad they are going out of LA. Read Less
Sail Date September 2019
The cruise had great service but the food was horrible almost everywhere we ate. Sabatini's was the best but even that could have been better. The shower curtain in the bathroom reeked and it smelled like pee. The cruise would have ... Read More
The cruise had great service but the food was horrible almost everywhere we ate. Sabatini's was the best but even that could have been better. The shower curtain in the bathroom reeked and it smelled like pee. The cruise would have been fun if I was with my family or was older. Mostly everyone was 65+, which is fine, but the activities were not for a younger crowd and that made it boring. The "club" is a super small dance floor lodged in the corner of the lounge. This was my first cruise and I will probably never go on one again unless it's Richard Branson's... The ice cream they served on the fountain pool deck was not good, the pizza everywhere sucked - apparently Princess is known for their pizza but I think that that review came from someone who has never had pizza. Alfredo's Pizzeria was not that great either as far as the pizza goes. The bartenders and wait staff were all very friendly, however, not everyone was knowledgeable and we got different answers from anyone on any one topic. The comedy show was great and was the our favorite activity. The elevators run terribly and because almost everyone on the ship was super old and could not use the stairs, the elevators were always running slow. Not a big deal because I have legs and they work great but might be good to know for someone else. I don't know what I was expecting for my first cruise but I was disappointed and wished I had spent my money on a different vacation. Hopefully your experience is much better!! Read Less
Sail Date September 2019
I took a holiday with my family to Las Vegas and decided that, whilst in the US, we would take the opportunity to see Mexico on a cruise. We booked the 7-day Mexica\n Riviera cruise on the Carnival Splendor. My daughter is in a ... Read More
I took a holiday with my family to Las Vegas and decided that, whilst in the US, we would take the opportunity to see Mexico on a cruise. We booked the 7-day Mexica\n Riviera cruise on the Carnival Splendor. My daughter is in a wheelchair and we booked one of the very few fully accaessible cabins on the ship - a Spa cabin (oceanview). It was not in the best location though - right at the front and near the top of the ship. Embarkation was relatively smooth although the facilities to get into and out of the cruise terminal to drop off and pick up were a bit chaotic. The ship, which was originally ordered/built for Costa but delivered to Carnival is very much like the Costa ships - full of vibrant colours. Food quality was generally good, but the experience in the restaurant was mixed, as was the buffet. Carnival only put tablecloths on the tables in the main restaurants on the 2 'formal' nights. On other nights the tables were much like those in the buffet. Service could sometimes be very slow, especially at breakfast. There was no dress code at all in the restaurant and although a few dressed up for dinner, most didn't bother with some coming to dinner in the shorts and t=shirts they had worn during the day. Entertainment was generally quite good, although the volume in the Atrium was sometimes deafening. The musicians though were mostly very good, especially the string quartet. Disembarkation was problem-free although again the picj-up drop-off in the terminal was chaotic and we had problems locating our taxi. The excursions in two of the three ports visited were well organised and informative, The last excursion in Puerto Vallarta missed a couple of stops out and, although supposedly being an adapted vehicle, did not have proper restraints and the two wheelchairs on the excursion could barely fit in. The experience in all three ports visited was very good, with friendly local people. Read Less
Sail Date August 2019
This was for my son and I to spend some time together before he spends all his time with his friends. We had a good time and enjoyed the cruise and time together. Embarkation was very fast and easy. Arrived at 11:15 for a 11:30-12 boarding ... Read More
This was for my son and I to spend some time together before he spends all his time with his friends. We had a good time and enjoyed the cruise and time together. Embarkation was very fast and easy. Arrived at 11:15 for a 11:30-12 boarding time, and were on board by 11:30. Food at buffet was fair, the MDR was very good. We did breakfast in the MDR as well for better food. We were disappointed with the music, heard the macarena 3 times and YMCA 4 times. Felt like a bad wedding reception. Personally, would have liked to hear more classic rock, only 2 hours dedicated to it the entire week. Good thing I brought my ear buds! Service was great everywhere, whether it was the room stewards, MDR, "bus boys", even the "lifeguard" by the pool. Lots of entertainment, from ping pong, chess, board games, trivia, mini golf, etc. They need a lot more chairs by the main pool for movie time. We didn't get off for excursions, but that's what we wanted, to have the pool to ourselves and just relax. Had a great group of table mates for dinner and met up with a very nice family from Cruise critic on day 1. Disembarkation was very slow, but organized. The ship is ok, but a little warn (they were replacing a lot of carpeting in rooms as the week went on). The 4th and 5th decks have a MDR right in the middle of the ship, so navigating for to aft was interesting (can't always pass through). It was fun and great to laugh and relax with my son, but unspectacular and average. The only real negatives would be the amount of drunks and rude people. I know, it's the "fun" ship. The value in relation to cost is great, but I think I need to try another cruise line to see. This ship still doesn't have the pixels program to view your photos from your phone. I can never find the photos of myself in all the mess of photos. Read Less
Sail Date August 2019
We chose this cruise (4 day to Catalina & Ensenada) because we wanted an affordable, fairly short cruise. We had a great time and loved our cabin. The crew was amazing. They were always professional and friendly. We loved our cabin ... Read More
We chose this cruise (4 day to Catalina & Ensenada) because we wanted an affordable, fairly short cruise. We had a great time and loved our cabin. The crew was amazing. They were always professional and friendly. We loved our cabin steward Arnold who even fixed a squeaky door for us. Our waiters, John and Samdani were the best! The comedians and musical shows were top notch. We loved the Buffet - always good food and good service. Food in the dining room - not so good. The Caesar salad dressing had no flavor at all and the fish was terrible. From other cruises, the dining room is usually the best, so I was disappointed in the quality this time. My biggest concern was the on board bathrooms. They were consistently dirty. Not one was being cleaned on a frequent enough basis. I even saw toilet paper on the carpets outside the bathrooms. Service on some of the decks by the buffet wasn't so great. We were on the back deck and observed every table had dirty dishes/food/glasses on them and it took about 20 minutes for someone to clear them up. Then it took another 20 minutes for the same guy to come back to clean them, but he did a lousy job. He didn't use any type of spray/cleaner and on a few tables, only cleaned half the table. The other big concern - the elevators. My daughter got stuck in one and had to pry the doors open to get out. They were constantly broken. There were lots of Trivia & other games, but the prizes are tempting enough to make me want to participate. Maybe offer the winners a free drink or something, not just a plastic ship on a stick. They really need to offer more activities for the 18-20 year old crowd. I don't know if I will cruise with Carnival again. Read Less
Sail Date July 2019
This was a 3 day cruise that departed Thursday and returned Sunday. This is my 3rd cruise. The first two were on Celebrity ships in the Caribbean. This cruise did not match up anywhere near the same quality as my first two cruises. The ... Read More
This was a 3 day cruise that departed Thursday and returned Sunday. This is my 3rd cruise. The first two were on Celebrity ships in the Caribbean. This cruise did not match up anywhere near the same quality as my first two cruises. The food quality was fair. The quality was somewhere between fast food and a Denny's or IHop. There was only pizza and ice cream available in the mid afternoon and late evenings. The entertainment was good though and always on time. The ship was smaller, the rooms were smaller and it was crowded. The passengers were about 40% families with minors, 50% adults between ages of 30 and 50 and the rest were seniors. I don't think I would do this cruise again. I was spoiled on my other cruises which had some of the best food I ever ate. I paid $1,470 for an interior room for 4 people. On line app to text was $5 per person, The after cruise mandatory tip was $42 per person. Drinks were $7.62 for a beer and about $10 for a mixed drink ( tips and tax included ). Read Less
Sail Date July 2019
Carnival is a great value for those on a budget but I was really disappointed in the food. We had anytime dining. Here were some exceptions: 1. 5 stars: Featured Vegetarian dish--the head chef was Indian and the Featured Vegetarian dish ... Read More
Carnival is a great value for those on a budget but I was really disappointed in the food. We had anytime dining. Here were some exceptions: 1. 5 stars: Featured Vegetarian dish--the head chef was Indian and the Featured Vegetarian dish offered each night for dinner in the dining room was Indian and fantastic (just get extra yogurt sauce if you can't handle spicy food) 2. 4 stars: Guy's Burgers. 3. 5 stars: Strawberry soup appetizer offered in the dining room 4. 4 stars: Caesar salad 5. 4 stars: ice cream (order the banana split off the kids menu for dessert, nothing else was good) In general, I found most seafood and desserts offered to be terrible and everything else to be ok. Steak tip: They charge you for the good steak at dinner but you can get a small portion for free at brunch (Steak and Eggs) Embarkation and Debarkation was a breeze in Long Beach Best fish tacos on the planet: Tacos Lily in Ensenada (your maps app should be able to find it.) Recommended by Anthony Bourdain (No Reservations, Season 8). Next to the fish market. A short walk from where the bus drops off passengers downtown ($8 round trip if you are not doing an excursion). We ate ceviche at another location and didn't have any tummy problems so yay! Service was wonderful. Bed was very comfy, bathrooms were nice and clean We had a 4 year old and she liked the kid's club Noise sensitivity. Bring noise cancelling headphones for anyone with noise sensitivity. Everything was so loud (DJ on Lido deck, Muster drill, any show in the lounges) my 4 year old had her headphones on almost the entire time we were out of our room. Seasick: I got a little seasick on the at-sea day. They will give you free generic seasick pill at guest services for free if you forget your dramamine Birthday: I celebrated my birthday on the ship and on the evening of the second day, they gave me a $50 credit at the spa for use on the 3rd day only. Frankly that left little time to make a reservation but the prices are so high, $50 wasn't really a big savings and I didn't use it. They also gave me a $12 credit for pictures and I did buy pictures. Bottled Water: Since this was my second carnival cruise, I got a large bottle of water free (sign up for the VIFP club) and it was enough, we didn't need to buy any extra water. Read Less
Sail Date May 2019
Never having sailed on Princess our good friends suggested that we join them on the Royal for a 7 day sail to the Mexican Riviera departing April 27, 2019. They entrusted us to do the booking and manage excursions and upgraded dining. We ... Read More
Never having sailed on Princess our good friends suggested that we join them on the Royal for a 7 day sail to the Mexican Riviera departing April 27, 2019. They entrusted us to do the booking and manage excursions and upgraded dining. We proceeded with 2 deluxe balcony staterooms side by side so we could hang out on the balconies together when we wished. We prepaid our gratuities and our excursions and began our count down (about 80 days from finalizing our purchases). With just 4 weeks until blast off Princess called and offered us an upgrade for about $350 for my wife and I and $350 for our friends. (we did not use any TA's so we dealt directly with Princess) Big mistake on my part as I assumed that all the extra amenities hyped up on the Princess website for mini-suite cabins would apply to us. I called our friends and read them all the extra goodies and they wanted to upgrade as did we. Not being a TA and not originally looking to book a mini suite, I had no idea that princess had 2 types of mini-suites. The "CLUB" mini suites had all the goodies, whereas our extra $350 boiled down to an extra TV and more bathroom space. This way we could watch 2 tv's at once, one for each eye. lol Once onboard we went to the suite concierge, Francisco Galvan and to my embarrassment discovered the phone scam upgrade. Did the Princess rep tell me about the difference in the club mini and a regular mini? HELL NO! If she did we never would have upgraded and encouraged our friends to upgrade. Ok I know that not using an agent was dumb on my part, however for Princess to upgrade us over the phone without a proper description of the upgrade is on them. Funny thing is that once we left the concierge a mysterious posting was made on our private Princess dossier that we were briefed by the Princess sales department on the benefits of a mini suite. This of course was totally bogus as the concierge knew that we were going to take our problem either to the Hotel Manager or the Guest Relations Manager. Someone made this entry in an attempt to cover their rear end. I would swear under oath that they never advised us of the difference in a club or a mini suite. Why would anyone upgrade for just an extra tv and and about 10 more square feet? They wouldn't of course. Not me at least. Ok, enough of this and thanks for allowing me to vent. During the cruise I did get a private meeting with the guest relations manager, Luca Cozzolino to discuss this issue. Mr. Cozzolino handled the situation professionally and to my satisfaction and that of my wife and friends. As they said once in a great movie "What we have here is a failure to communicate". Our impressions regarding the Royal Princess cuisine was somewhat a mixed bag. The dishes in the main dining room were quite average at best with the amazing exception of the lobster served on the second formal night. We all thought it was the very best we ever enjoyed on a cruise. Sailing in the warm waters of the Sea of Cortez , we all had hoped that the shrimp cocktails would feature the famous jumbo delicacies. Nope! We all had a great laugh when the waiter delivered us 4 tiny shrimp that measured under 2 inches. This pennywise and pound foolish chef selection was made by a bean counter that has no idea of how to make a customer feel he picked the right cruise line. Same can be said about the grade of ice cream on the dessert menu. Based on an old fashioned taste test the Royal buys bargain ice milk in lieu of premium grades. Great way to top off a mediocre dinner is with a scoop or two of drug store ice cream. The service that we had in the main dining room was absolutely spectacular. From the busboy to the maitre'd all worked their tails off to please us and several nearby tables. You can tolerate food that's mediocre if your servers are bending over backwards to please you. These folks and your cabin attendant can make or break a cruise vacation. Princess seems to have this part of cruising down to a science. Room service food was pretty sad although we didn't use it much. The much hyped "BEST PIZZA AT SEA" failed to mention the they only make 3 pizzas a day available for room service. The $3 charge is no big deal but we had been craving a Hawaiian pizza only to find out that only cheese, pepperoni and margarita was available. We went with pepperoni and couldn't finish a slice. Again things were hit and miss. The difference between the Celebrity buffets and those aboard Princess are night and day. Almost impossible feeding 3000 to 4000 people with exciting fresh food and snacks on the Royal, Our Solstice Alaskan cruise recently amplified the many awards Celebrity has garnered for dining. Of course people have various types of palettes and tastes so if you read 100 reviews about dining on Princess versus others, you will get a wide range of ratings. Our final night aboard the Royal was a highlight with dinner in the Crown Room. Wonderful window table for 4 with great food. My buddy and I tackled 22 ounce porterhouse steaks with huge baked potatoes. I am not sure how but I actually lost 2 pounds on this cruise. Maybe they did me a big favor by serving crummy ice cream? Find the gelato station because it's great. The minor $1.50 per scoop up-charge is well worth it. One final note is that the elevator waits on the Royal can be very frustrating. Try and prepare yourself by bringing an extra bag of patience aboard. Also try and relax when you wait to embark. So many folks get all worked up into a lather waiting for their call to board. The ground personnel do a great job of getting thousands off and thousands on. Some poor souls had the all night duty of hauling 13,000 suitcases down to the warehouse to be ready by 7am. These cats are exhausted and after a short break start bringing onboard another 13,000 bags. Some people can be grotesque when awaiting to board the ship. Most passengers are asked to come at assigned times varying from Noon to 2:30 It appeared to us that the majority are ready to storm the gang planks at 10 am. Crazy! Read Less
Sail Date April 2019

Find a Cruise

Easily compare prices from multiple sites with one click