I had a particularly bad cruise experience on the Costa Toscana. I have been on a cruise 11 times but have never had such a bad cruise experience, including last week on the Costa Toscana.) had a My Drinks drinks package but was not allowed to order at the bar. I had to sit on a chair and wait for the waiter to come. This always took a very long time. Of course I tried to get the waiter's ...
I am an experienced cruise traveler but I have never had such a bad cruise experience. The food was very poor, cold and dried out. At the buffets you were not allowed to serve yourself, but the staff had to do it and there were far too few staff. You were not allowed to get drinks from the bars but had to wait for service. and there was too little service. therefore I could not use my My Drinks ...
This was suppose to be a celebration trip for us but it was anything but that. After turkish air lost my wife luggage we boarded the ship without hers. Dealing with guest services to retrieve the bag after it showed up in instanbul was a joke to say the least. The airline shipped the bag to athens (4 days in), actually the day before we showed up, but sat at the airport as we sailed away. ncl ...
I have many reasons why I would rate this cruise as poor, see my previous answers for more details. But among the things I experienced were lost, changed, or cancelled reservations, with staff that did not want to fix the problem and/or were unable to access any of the information. Hidden fees, and many activities that I wasn’t sure if I could participate in without being charged. Excursions being ...
We are long time NCL cruisers and were excited to try the Viva. We had one mid ship balcony and one Haven penthouse. Long story short the ship feels very cramped.
The buffet is tiny and was full everytime we tried to get in. Indulge was full every time we tried to get in as well.
There are many pools, but they are all small and not something we wanted to use.
There were very few hand ...
It seems that NCL really missed the mark here. Any cruise should be focused on high quality food and a great customer experience.
1. They removed the sports court. This was a main area my son loved to be in on previous ships. He would meet most of his friends on the basketball court and they would go off and have fun for the rest of the cruise. This was replaced with a Go-kart track that is ...
I booked and paid for this cruise for my Husbands birthday on the 2nd Oct or 33rd Wedding anniversary on the 6th Oct and as a treat for my parents who are both 81 and in very poor health. My Mam has mixed dementia and my Dad stage 4 lung cancer, this was the last holiday they will ever have.
We have never sailed NCL and have only ever sailed with RC, we left the cruise ship on Tuesday 4 days ...
How does this company gets away with it? From the minute you step onboard you are mobbed with staff members trying to sell/upsell you products, from dining packages to cheap and nasty wrist watches . The buffet food was always cold, poor quantity, miserable presentation, plastic plates , far too many people crowding around a very small area . The pizza was ( mostly cold) no better than a cheap ...
We wanted to do a Mediterranean cruise. Travelled on the Epic which has been updated - State room with balcony mid ship for up to 3 - way too small for 2 people - have to step aside everytime- bed is too short (husband is 5'11") you have to pull out an extension and then it is difficult get to bathroom; sink in bedroom - noisy if other person is still sleeping; A lot of entertainment in the ...
I chose this cruise as it was part of the Ryder Cup official sponsor. Shame on the PGA for picking such an inferior partner and 3rd party to coordinate this vacation. It was awful and a waste of €4 thousand! The lack of communications, misinformation and just complete discombobulated events made this a horrible waste of time, ports and events.
Costa Cruise
- [ ] Delayed luggage, no iron, ...