I chose this boat for the itinerary to the British isles. Firstly there is worker that is in charge of entertainment. he was part of the entertainment at night. He was very rude condescending attitude and looked down on you when u asked for help. I don’t understand why would royal hire a terrible person like him. The entertainment was very boring and it was quite a boring ship The food was bland same old thing every single night except they would change the name of the food. The service was somewhat ok the staff complained to me how terrible the head staff treated there staff. The excursions were a rip off take it from me do your research before u get on the ship and organise your tours ahead of time as the ship rip you off The cAbin stewards was lazy. No soap constantly asking for shampoo and extra towels and no bin in the room. The embarkent was so so slow and very disorganised I have done 18 cruises and I tell u Royal is one of the worst company I have travelled with. Read Less

For a too-short two-day cruise, I had cabin 11018, the Sapphire Penthouse. Amazing space. With a butler, champagne (not just sparkling wine) and a doorbell. Not to mention a window in the tub and a window in the shower. With special breakfast settings in The Moderno and lunch in Cagney's, the cruise was special. This is the second time I have taken the Southampton-to-Hamburg cruise and embarkation is always organised. What I didn't realise was that I was supposed to be in the VIP check-in. My fault because, when the receptionist ask me my cabin, I simply responded that I was Latitudes Silver and she put me in the Latitudes queue. If I had shown the papers, I would have been moved to the correct place. Still, once in the right place, we were the first to board. And then it was straight to O'Sheaghans for wings. It has become a bit of a tradition. Both dining rooms are comparable, tho Alizar a bit smaller. Choose according to personal preference and style. Getting off the ship couldn't have been much easier. A small queue for immigration - but that was probably 8 minutes max Read Less

This is my second cruise on NCL and first on the Jade. I was looking forward to a smaller ship due to more personal service and personable crew. The ship's pools were a bit small for the sold-out two-day voyage I was on; restaurants sometimes packed and entertainment was only okay (for a cruise ship). I had an inner cabin which was just fine and located upstairs aft which was convenient. The quality of the food was overall okay The food and beverage staff were all tremendously friendly. Guest services, however, was anything but. I only had a minor problem but being dismissed by each person I talked to in guest services, and being told there was no manager to talk to, really sealed the deal for me. Other guests on this cruise had similar experiences, to the point of multiple people complaining throughout the cruise, all falling on deaf ears. What a disappointing experience. Read Less

To get acquainted with Norwegian we booked a mini cruise on the Jade. We have sailed with other companies and they are all well liked, we were very curious in advance and were looking forward to this weekend. However, this was a mini cruise that was pretty disappointing. Try to keep it short, the free drinks (all under $ 15), probably in combination with the beautiful weather, a lot of passengers were drunk (there was also plenty of liquor offered) and this gradually became more noticeable. Especially at the pool deck and in the restaurants, there was an aggressive atmosphere at a certain point with a number of guests. We witnessed a group of Germans who would have had a reservation at Teppanyaki, we were waiting at the bar at the Jasmine Garden before we were given a table. The lady behind the counter apparently made it clear that something was wrong, on which a discussion arose between the group of men and this lady. This got pretty out of hand, many guests have seen and especially heard it. The men were drunk and behaved horribly, several managers were called in to get the group calm again. The atmosphere was therefore very uncomfortable, crew in the Jasmine were also a lot less nice. The people under the influence were numerous and that gave a strange atmosphere during this cruise. Security was present on the ship, but not seen once! On the pool deck, guests in all four jacuzzis were drinking a lot and even eating a plate of chicken wings. Despite appealing from a crewmember this did not stop, crew walked around it at a certain moment, their facial expression already told me enough. These are probably incidents that I noticed, especially on such a mini cruise. Saw a group of 30 women in a kind of bachelor party that managed to clear a complete O'Sheehan's, bar staff who made it clear that they had enough of it, but nothing was done with it. And so I can still write down some notable things. Our balcony cabin was fine, the crew member was very precise and did more than his best. The food was pretty disappointing with the exception of Grand Pasific, especially the buffet of the Garden Cafe was bad (lukewarm food and indeed on plastic plates). Furthermore, we noticed that there is music in every public room, which is pretty present, a normal conversation is impossible in some restaurants, you have to talk pretty loud if you want to understand each other. The behavior of some people towards the crew is quite bizarre, do not understand that the crew has to accept all this. You also understand that a part of the crew is fed up with this, but some do keep their smile on. But good show must go on and they know that on the Jade, but at the cost of what. Read Less

We chose this cruise as it sailed from Southampton. The only good thing was ship was clean and nicely decorated. We went to resturant first evening my husband order sirloin steak which was like shoe leather! I had chicken breast which was ploncked on chips no sides! So wr then ate in buffet for rest of cruise food was dreadful the only good thing was pizza. Our cabin on deck 10 wasn't the one we booked. It was at front 10001. Terrible movement and wind howling through patio doors! We would never sail with this company again. All they seemed to bother about was catering for Germans. We thought cruise left from southampton first but gound ou it left from Hamburg first. The entertainment was very poor. Took a long time to be served in all the bars. Not enough staff . The ones that were in attendance were friendly not their fault Read Less

Just returned from a 7 day 'bounce around the Bay of Biscay' to quote Captain Hasmi. Captain Hashmi is a very amusing Captain. Helping to create a great atmosphere on board. We have sailed several times before on the Queen Elizabeth and each time have felt totally relaxed and thoroughly enjoyed the Cruise. A beautiful ship that is going in for a two week refit in November so should look even better. Whilst we were a disappointed with the two 'special' guest entertaining acts on this Cruise the Royal Court Singers and dancers were excellent. On previous QE cruises we have found the entertainment to be very good. We have always found the service through out the ship to be excellent, especially in the Britannia Restaurant and from the room steward. We also enjoyed an excellent lunch in the Verandah Restaurant and the fish and chips in the Golden Lion at lunch time are superb. Cannot wait to join the ship again in July 2019. Read Less

Out first cruise was with Cunard & were told that "we had started at the top". A couple of subsequent cruises with Celebrity confirmed we were told right. This was our 5th with Cunard & (for us) it was perfect from start to finish. This company really knows how to look after you & make you feel special. EVERY crew member encountered was charming, cabin immaculate, Britannia restaurant food & service excellent. The modest selection in the nicely panelled upholstered seating Lido self-service restaurant was of no consequence as it seems Cunard does not pander to those who have to eat non-stop ( or lie cheek to cheek on sunbeds glistening with sun oil & perspiration). How different to the Wimpy-like troughs of other ships. Cunard seemed to have upped their game when it came to evening entertainment in the theatre, professional & well rehearsed save for the occasional screeching female singer. The comedian was brilliant although some of his jokes didn't exactly endear him to the many overweight & obese passengers. Having been a feared that the loss of the Chart Room lounge was a cynical move to make more money by making it a dining room it was a joy to discover there were numerous areas around the ship to relax & be quiet. Best of all NO daytime loud music or the sight of crew members cavorting with passengers around the pools. Plenty of late night buzzing tunes & dancing though. It was obvious Cunard have to comply with current legislation & insistent demands by facilitating the easy movement around the ship for the many who were wheelchair bound using mobility scooters or walking aids & frequent announcements asked that they be giving priority when using the lifts. There were even special shuttle bus's at a couple of the ports for them. Of course this also allows Cunard to be perceived as a caring company. Cleverly Cunard seem to have imbued their ships with a sense of the companies illustrious past in terms of the aesthetics, the subtle memorabilia displays & the presentation & manner of the crew. For those of us that missed out on the era of the past Queens Cunard are right to take the rather superior tone by saying you voyage with them rather than cruise. Another Cunard cruise already booked for August 2019 & if the deal is right may slot in another before then Read Less

We have been cruising for 24 years and have travelled with most of the popular cruise lines excluding P&O. We have been on the QM2 in 2004 and so had very high expectations. We had never sailed from Southampton before and we had hotel stays both before and after the cruise. Overall, the cruise was very good and the cruise critic.co.uk summary is very accurate. The ship is beautiful with many wonderful features including a superb library. The ship is very spacious and absorbs the high number of guests very well. The food was generally very good with interesting menu choices. We did not sample any extra cost speciality restaurants as we were happy with the quality in the main dining room. The lunch in both Cafe Carinthia and the Golden Lion pub were excellent. The Lido buffet was disappointing especially the lunch menu as there appeared to be no quality control so sandwiches became stale and unlike the QM2 where you had chefs making wonderful speciality sandwiches on order there was someone making basic cheese,tuna,etc sandwiches. There was only one serving station for the daily roast and the stir fries were left to stew....same with some of the hot pastries they were just left to become stale. The service throughout the ship was mediocre with the crew generally being uninterested with hardly any interaction with guests or there colleagues...you hardly saw anyone with a smile or a few woods to say. The exception was the over Manager from Romania in our section of the Brittania dining room. The entertainment was very average with daily music shows which became one long musical...some variety is urgently needed as there is music throughout the ship. Equinox the raggae band were brilliant and the classical performers were very good. Quizzes were hit and miss. We avoided karaoke and bingo. Movies are screened daily in the theatre and there are a few movies on the TV in several languages.The outside cabin was excellent and a reasonable size. Cabin Steward was fine. There were plenty of sun loungers,etc and good area of shade. Nice swimming pools and good deck sports. There is a small casino. The public areas including the Queens Room are stunning. We loved the Commodore Club on deck 10 both day and night. Drinks were reasonably priced for a premium cruise ship. Embarkation and Disembarkation were excellent. The itinerary was interesting and went to ports we had never visited: La Rochelle, Bilboa, Gijon and Guernsey. Cunard included shuttles to the first three ports and we neede tenders in Guernsey ( where some Brits were complaining about the slowness due to rough seas! ) We would certainly recommend this ship despite the criticism above ( no ship is perfect ) but our favourite cruise line is still the wonderful Princess company. Currency is the dollar. Men are required to wear a jacket in the evening in most public area. Read Less

Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment was minimal and except for 2 nights... the rest were subpar. As for on board activities... when you have 2 days in a row at sea we expect more than one lecturer, and all 3 of his lectures were on International Politics. Other than that, I don’t consider napkin folding and bingo activities. There’s a tiny casino too. As for dining options, they were okay. But we expect more than that. Twice I sent my food back, once for undercooked chicken, one for burnt salmon. Totally unacceptable. The service was good. As for the excursions, most were very disappointing At the end, the transferred 200 passengers by buses to the Marriott Copenhagen. We could barely get in the lobby and then we waited on line for almost an hour. Read Less

This cruise was a short holiday a break from the stresses of work.. my boyfriend and myself decided to try club balcony room8045.. lovely room but really small shower for my boyfriend who’s 6ft..2..couldn’t stand under the shower ..no chocolates and strawberrrys on arrival even though they had been payed for before so that started the holiday off bad.. next don’t get me wrong I can’t tie all Americans to the same brush but our room was sandwiched between the worst Americans loud talking late at nite outside our door the teenagers knocking on their parents patio door so loud I thought it was ours ..no respect for other people on the floor ..club balcony meal times we only did two we felt people looked down their noses at us.. in Britannia Restaurant plenty of bread rolls and water always comes your way but in club balcony had to wait ages for the meals .. I’ve never experienced soup in Britannia the bowl was always full and clean round the edge but we had all soup dripping all down the sides it was like a faulty towers scene..spent the rest of the meals in the lido.. the only other thing that was so disappointing was the destinations we went to.. the last two ports were not what we expected and to make things worst the last mooring was at a large ugly gas station I kid you not .. think this holiday was doomed from the start and the weather at home was hotter than away but all in all we enjoyed inside the Elizabeth but we won’t be doing club baloncy again..we didn’t rate any of the staff at the end of the cruise as white star but we did see a lovely staff member who was on the Victoria who was in the Lido.. Brian was lovely.. lastly like I said not all Americans are the same we did meet on the last evening in the lido at the area where you can get them to cook spaghetti at lovely couple in their mid 60s they were off on a another cruise as soon as they departed today lucky them lol we love cruising with cunard and I asked my boyfriend what his most memorable time was on the ship and he said getting off..sad but true.. Read Less