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176 Cuba Cruise Reviews

Let me just say that I have been on more than 30 cruises and 10 cruise lines and this was by far the worst boat and cruise company I’ve ever gone with. Firstly, I walk into the room and I immediately got sick. I will preface this by ... Read More
Let me just say that I have been on more than 30 cruises and 10 cruise lines and this was by far the worst boat and cruise company I’ve ever gone with. Firstly, I walk into the room and I immediately got sick. I will preface this by saying that the boat is older (found out after booking) and I have mold allergies. I walked right to the bathroom and noticed that the shower floor was covered in mold. Our AC in the room also did not work properly and they were not able to fix it throughout the entire trip. Without the fan in the shower and without a working AC, the mold made me sick during the cruise and after. They would not move my friend and I and every time I asked if they could help, the only thing they did was have somebody throw bleach on top of the mold and attempt to fix the AC THREE times with no results. Firstly, that’s not how you fix mold especially more that’s over six months old.Secondly, going on a cruise to a hot destination and having some floors on the boat with no ac, I would not like to SWEAT in my room and be able to sleep well. Besides that, the set up of the room was what you would expect. Secondly, if you’re looking for a dining room that is flexible with what you’d like, good luck unless you get a suite and eat in the suite’s dining room. We felt like second-class citizens in the dining room compared to our friends who had stayed in a suite and were in the other dining room. We couldn’t get little side items and we couldn’t get a dinner as a smaller meal like you would be able to on Royal Caribbean and Carnival and other things of that nature. You could also tell the line was SUPER STINGY. A ravioli dinner had TWO ravioli. That’s an appetizer and when you asked for me, you had to pull teeth. My friend and I actually went to the buffet after the dining room most nights (we thought it may get better). Thirdly, no one knew the wine policy. Long story short, don’t carry it on unless you only want it the last night. You have to put it in your checked bag onto the ship. Positives: lots of dance lessons and the gym was what you need to stay active on a cruise. The state room housekeepers were also quick and efficient. Read Less
Sail Date July 2019
We chose this cruise due to the stopover in Havana, which, although not the fault of MSC, was extremely disappointing. We are from the UK and only received notification of this a few days before we were due to leave. The pathetic $400 ... Read More
We chose this cruise due to the stopover in Havana, which, although not the fault of MSC, was extremely disappointing. We are from the UK and only received notification of this a few days before we were due to leave. The pathetic $400 OBC no way compensated for the dreadful ports which we replaced Havana. This cruise was priced higher than the regular Islands and Costa Maya and Roatan are both resorts we have visited many times before. Having booked and paid for flights for hotels pre and post cruise we could not cancel without suffering huge penalties. However, we decided to make the best of it. Unfortunately, it was very difficult to do so due to the general attitude and culture on the ship. I was horrified by the cruise drill which was the most badly organised and shortest I have ever attended (on 40 plus cruises)! As a vegetarian I often have problems aboard US ships but this took some beating! All the food arrived lukewarm and best and we experienced long wait times. I don't think this was the fault of the staff , simply that there were just too few of them. On the second night I realised every vegetarian dish was Indian food. I do love Asian food but not everyday! I was told that was the menu that they changed for the US based cruises. One of the Restaurant Managers, whose name I won't mention on here but probably should, was bustling around doing absolutely nothing. He said he would take personal care of my food and proudly presented me with a place of overcooked vegetables with a spoonful of brown rice. I asked if I could have ravioli the following day, it's an Italian ship after all, this arrived overcooked dry and with no sauce. I couldn't eat it. This restaurant manager starting getting stroppy with me and I had to tell him to change his attitude as it wasn't appropriate. The good thing about this cruise that it was only for a week! I strongly urge readers of this to look at other options before booking this cruise line We will NEVER sail with MSC again. Read Less
Sail Date June 2019
We are one of the people who were affected by the travel ban to Cuba. We had booked a 7 day cruise with MSC for ONLY the reason that they offered a 2-day stop in Cuba. Of course, it wasn't their fault that travel to Cuba was banned ... Read More
We are one of the people who were affected by the travel ban to Cuba. We had booked a 7 day cruise with MSC for ONLY the reason that they offered a 2-day stop in Cuba. Of course, it wasn't their fault that travel to Cuba was banned 2 weeks before our cruise but while other cruise companies offered full refunds and other great options (like moving your itinerary AND getting 50% off your cruise), MSC's "fix" was not anywhere as generous. We could have changed our itinerary (but with no fantastic perk like 50% off) and seriously considered it as other than Cuba we were not excited about our itinerary and had just done a similar itinerary last year with another cruise company. However, my husband was excited about a 48-hour excursion we had booked and paid for, so we decided to go ahead and give the cruise a try. The excursion, which was the only reason we continued with the cruise after Cuba was off the table, ended up being cancelled at the very last minute and the excursion desk at MSC was rude and cold in their response to our disappointment. At one point, my husband and I had 3 excursion employees shaming us, holding up a print out of their excursion policy and making us feel terrible. And this was after my husband had been very calm, concise and articulate ~ we weren't attacking anyone, we just wanted to salvage our cruise experience. No one at MSC expressed any concern for our disappointment and instead blamed us and made us feel stressed. We did try to keep our chin up and found a way to enjoy our time together but we will never use MSC again and encourage others to think twice before spending your hard-earned money and vacation time with a company that works with an attitude that does not put customer's enjoyment first and foremost. My husband truly feels our vacation was wasted :( and that is not a great feeling. On the bright side, the day-to-day staff on the boat was kind and helpful. They always had very good fresh fruit and bottled water was complimentary with our drink plan. The other vacationers were wonderful and many where as disappointed as we were so we at least had some sympathetic ears. The boat is small and not good for people who suffer from sea-sickness. The boat is also older, shabby and not-updated. The food was mediocre and sometimes less than mediocre. We heard many great things about other cruise companies like Royal Caribbean, Princess and Norwegian (even Carnival). All of these companies offered generous compensation to customers who had booked itineraries to Cuba and helped disappointed customers adjust to the unexpected and disappointing changes in their vacation plans. Save your money, increase your chances of a positive and fun cruise experience ~ Do Not Use MSC! Read Less
Sail Date June 2019
We have been on several cruises from Carnival, Royal Carribean, and Disney Cruise Line. We have spent as little as $200 to as much as $1,000 per person on cruises. Before leaving we made sure we dotted all our “I’s” and crossed all ... Read More
We have been on several cruises from Carnival, Royal Carribean, and Disney Cruise Line. We have spent as little as $200 to as much as $1,000 per person on cruises. Before leaving we made sure we dotted all our “I’s” and crossed all of our “t’s” as far as passport and visas go. My husband has dual citizenship (Brazilian, and American) and his American passport was expired so we made sure that we could leave the country and come back with his Brazilian passport and naturalization certificate. We called a total of six times to the port and NCL to make sure we were good to cruise with those documents. Both the port of Canaveral and NCL customer services assured us that we were good to go with those documents. On May 20th we were ready to go (so we thought)…. We arrived at the port and the lady that was taking care of us seemed a little confused. Her name was Miranda. She was a very sweet lady however didn’t really know how to input our information etc… She asked a very nice lady (I’m assuming a manager) and the lady said our documents were fine etc…. Miranda continued to be confused as she had other questions so another manager by the name of David Johnson came to us and immediately urged us to go to the managers desk. We gladly went assuming that he would help us and expedite our check in. We reach the managers desk and another lady by the name of Kathleen Bianchi kept asking us if we could go home and get his “American passport”. We explained that it was expired and that we called six times to make sure we could travel with the Brazilian passport blah blah blah….. She insisted on us giving her names of people that we spoke to which we didn’t have. In the mean time Mr. David made copies of all of our paperwork and asked me bluntly, “Mam, I need to know if you will be boarding today without your husband?”. I was in shock!!!! I didn’t even know that it was a possibility that my husband couldn’t get on the boat. They NEVER apologized and acted in any way sorry for what was happening to us. There were NO lamentable feelings from them AT ALL…. We remained calm and very politely asked them to please check with immigration because we knew that we were ok to travel to Cuba with his Brazilian passport. Mr. David said it wasn’t “his job” to make sure of anything. It was “our” duty to ensure we had the appropriate paperwork. In the meantime, I advised my husband to call the duty officer at “custom and border patrol” (located downstairs from where we were). We called and spoke to officer Dusan who assured us that we were good to travel with the documents we had. He even advised us to ask Mr. David to look up the website page where it specifies the necessary documents. Again Mr. David refused. At this point Im done. Im thinking we’re not going to board and we should have just cancelled our cruise. My husband saw the young manager that initially helped us going to the bathroom. He ran to wait for her outside the ladies bathroom so that when she came out he explained our situation. She quickly spoke with Kathleen (whom at this point felt she could do something to help us) both ladies went downstairs and within FIVE minutes came back with the okay for us to board. O.K…… at this point, 3 hours later, I am exhausted, but relieved! Now it was time to enjoy our very much-needed vacation. We purchased our cruise for $1,546.18 (for two). We had done a Disney cruise a couple months prior for about the same price. I mention that because we expected this to be just as nice as the Disney Cruise. To our dismay…. It WASN’T!!!! We went to customer service every single day asking for the gift that our travel agent bought us and they denied the gift. Customer service kept saying the gift was never purchased and we needed proof. Unfortunately we didn’t snap a picture of the “proof” so we never received our gift. NO biggie….. Then, we purchased the water bottle package on our second day of the cruise. We only received it on the last day of our cruise. Everyday, I would walk to the bar and remind them that we didn’t get our water bottles and they kept saying it was on the way but we only got it the last day. When we looked up our cruise there was a deal going on that we had an option to receive one out of five perks for free. Since this was an open bar cruise, we decided to opt for free wifi. Again, customer service looked me in the eye and said we were not eligible for the free perk since we paid the cheapest rate for our cruise. Cheapest rate??? Really???? I didn’t think that almost $800 per person was the cheapest rate for a cruise. Oh…. Since this was an open bar cruise the service at the bar was horrible to say the least. I wont even get into those details. Food was “okay”… hit or miss. I was given a butter knife to cut through a steak that was super chewy and inedible. Server never checked back after food was served. Buffet food was disgusting. We ate at the buffet just once and couldn’t even go back because it was gross. I NEVER fill out surveys, I NEVER give bad reviews… I just don’t have the time to do it. However, the rollercoaster of feelings that occurred before we even boarded was so disheartening that I couldn’t let this go without saying something. It’s interesting that in the end, Kathleen (one of the managers) said this to us, “you know, in hindsight, I regret not taking 5 minutes of my time to go downstairs and gather the correct information for you guys”. That’s my whole point in writing this review! It would have all been a very different story if they had only taken 5 MINUTES of their “clock time” to make sure there was nothing that could have been done for us. We are hard working middle class people that was looking forward to a little getaway, and without any regards for us, NCL was quick to deny our cruise and never even offered any remuneration of any kind. For the reasons stated above, I would NEVER suggest anyone getting on the Norwegian cruise line…. EVER….. and I am writing this in hope that this never happens to anyone else. If we had “given up” we would have been out of luck. We would not have boarded and we would have lost our money. Read Less
Sail Date May 2019
Everyone talks about how awesome cruises are. On Norwegian I had just the opposite experience. To start I was pleasantly surprised by the quickness of boarding the ship that was awesome. In heading to my room on the 10th floor upon ... Read More
Everyone talks about how awesome cruises are. On Norwegian I had just the opposite experience. To start I was pleasantly surprised by the quickness of boarding the ship that was awesome. In heading to my room on the 10th floor upon opening the elevator I was startled by the smell of raw sewage. To be honest if I wanted to smell raw sewage I’ll go get a job at the local water treatment plant. This smell never went away the whole cruise. It then became everywhere I went even on the top pool deck. It’s a good thing this cruise is unlimited drinks because it made this some what bearable. After getting to Cuba I really enjoyed the quickness of boarding on and off the boat. I loved getting to hang out there away from the septic tank called “Norwegian Sky”. After getting back on the boat and enjoying some fair food at the buffet we headed for bed. Our room was located just next to a room labeled “pool maintenance”. I’m not sure if you have ever had the cops come kick your door down in the middle of the night but that is what that room sounded like at all hours of the night making sleeping properly a chore. I was left tired throughout most of the cruise. That was really a big disappointment. How can you relax on vacation without even being able to sleep. The adults pool was also closed for a day and a half during this time which seemed ridiculous. So after leaving Cuba I got some cool pics from the back of the boat of the harbor which was cool. It made me wonder though why on most of the decks there is limited views due to dirty windows that extend all the way up. I thought being on the water on a cruise I would get some better views. Headed off to the Bahamas turned the pool deck into a party which was cool if there was enough pool space to entertain the whole party. The pool that day went from clear to yellow by the afternoon which is why I stayed clear of taking a dip in. I also thought the entertainment by the pool was super cheesy most of the day. I was informed by the lifeguard that this was the only cruise ship you can’t have a drink near the pool which I thought was rediculous. I couldn’t even sit in the edge of the pool with a beer. I did like the reggae banned that played though they were great. I did like the bartenders at the pool deck too. In getting to the Bahamas I was looking forward to stretching my legs and getting away from the septic tank. We then found out that that we weren’t going to make that stop which is a total let down. I was informed it’s pretty common for this maybe 1/3 of the time. I think that’s a bit higher than it should be. So back to sea brought another busy day probably busiest day yet on the pool deck. Today I was just ready to be back home and away from the septic tank so I decided to not drink any alcohol and drink water that was located on the bar in a huge jug. I am not sure how they fill this but I think it made me sick. I was deathly ill by the time we made it to Miami. I am still recovering from being sick and missing already 2 days of work. So we made reservations the night before at the palace which a pretty limited menu. I thought my steak was over cooked and sub par. This night we decided to try the crossings which had the exact same menu. Why not call it the same restaurant if it’s literally the same menu. Again I was let down. After getting to Miami I was surprised again by u loading times and speed. Thank god because it was the worst vacation I have ever had and take 5-6 a year for last 25 years. Overall I have mostly nothing but bad things to say for the cruise ship. I don’t know if this was the worst renovation I have ever seen on a boat that just needs to be retired and put back in the dry dock to be brought to the scrap yard. This experience on the boat has left a sour taste in my mouth about cruises. I am tempted to try another cruise line due to all my friends raving about them but I honestly don’t know if I can take another step on a septic tank or know if they all are septic tanks on the ocean. This experience I rated as poor because the cons greatly out way the pros in this ship. I would beware to anyone booking a cruise on the “Norwegian Sky”. Read Less
Sail Date May 2019
Decided to try MSC because I liked the sail/stop schedule. Big mistake. HUGE. The ship belongs in the bone yard. Very tired. Balcony doors don’t open. Air conditioning doesn’t work. TV and Internet is a joke. Entertainment is ... Read More
Decided to try MSC because I liked the sail/stop schedule. Big mistake. HUGE. The ship belongs in the bone yard. Very tired. Balcony doors don’t open. Air conditioning doesn’t work. TV and Internet is a joke. Entertainment is horrendous. The food is terrible all the way around, only second to the deplorable, disingenuous leadership of the ship who have no interest in hearing about your issues let alone resolving them. Avoid this ship and cruise line at all cost. It was a complete and utter nightmare from making the booking to settling the bill. This company should stick to transporting what they are good at and it’s not people. Service is clearly not in their DNA. I would not sail with MSC again if it was free. Traveling with a group. We all share the aforementioned sentiments. It was so disappointing to meet up each evening as a group and to have nothing but horror stories to share. I don’t typically write bad reviews but felt compared to share. This should have been one of the most memorable trips for the books. Unfortunately, the memories will not be as I’d hoped. Read Less
Sail Date May 2019
I Chose this boat because of all the ports it went to. First of all they give you like a 6 hr window for each island, but I said let me just go for it anyways. Embarking was smooth and pretty easy but to disembark it was a hassle. First of ... Read More
I Chose this boat because of all the ports it went to. First of all they give you like a 6 hr window for each island, but I said let me just go for it anyways. Embarking was smooth and pretty easy but to disembark it was a hassle. First of all the ship got to Miami like at 7am which everyone typically is sleeping or just waking up and all you hear is the loud speaker already telling you the process of leaving the boat and what color tags goes first ( I would have liked to wake up to a nice announcement of the typically thank you for choosing us and blah blah) but they basically are rushing you out. The boat on some floor smells like a wet rag like moldy.. My bathroom smelled like sewer or maybe the pikes were old. Overall the cabin was okay and my housekeeper was "GREAT". The food SUCKED, Your best bet was the pizza, hamburger, and hot dogs on the ship. I had the basic beverage package which included some alcoholic bevs but not all the ones I wanted to so I upgraded and they charged me a extra 15% service fee for it apart from the service fee that they charge at the end of your stay. For the drinks I had to say please put enough alcohol in it because u can tell the alcohol was watered down or idk but it just tasted like juice to me (I am not a heavy drinker) but everyone who came with me on the cruise said the same thing. Without exaggerating maybe 80% of the staff was pretty rude or maybe they just didn't like working there. A good handful of the staff that stood out just because they were so attentive and nice. (Deck 11 by the pool, Deck 5 the Bacardi bar, some of the waiters in the "Marco polo") On Sunday morning the crew members had a fire drill exercise and ALLLLLLLLLLLLLLLL of the announcements were made in the passengers cabins which was VERYYYYYYYYYYYYY annoying. I could keep going on about complaints but I think I've pretty much covered all the things that bothered me the most. Hope this is helpful for people who are considering Armonia. Read Less
Sail Date May 2019
Norwegian Sky needs more renovation. Cabin was in sad shape. Food had little taste. Buffet was mass quantity of the same food every day. Cuba needs to be seen on a misson not on a tour bus. Tour operator knew the party line, however, the ... Read More
Norwegian Sky needs more renovation. Cabin was in sad shape. Food had little taste. Buffet was mass quantity of the same food every day. Cuba needs to be seen on a misson not on a tour bus. Tour operator knew the party line, however, the 6 hr. tour is a waste to spend an hour at a cigar/rum store, 2.5+ hours at lunch (waiting for other buses to show up) with bland food and no talent dancers, and an extra stop at a flea market where prices are over rated. Liquor deal was not clear everyone had FREE liquor. They forgot to tell travelers who had the Premium package that traveler had to force the staff to give "Top Shelf" liquor. Talked to the front desk staff and they were willing to give $50 back due to the room issues and tour issues. At the end of the cruise, the transfer transportation only sent one bus, so we waited in the sun for over an hour. The only reason we took this cruise was to use or lose a substantial credit. Wish we had not used the credit. The only way we will go on Norwegian again is if they give a 100% covered trip. Norwegian needs to get their act together! Read Less
Sail Date May 2019
Embarkation and disembarkation went smoothly, but that was it. This trip was advertised 2 days in Cuba, and it was only 1 day. The 2nd day we departed at 5AM. The bar staff overall looked bored and/or angry, the hallways smelled like poop, ... Read More
Embarkation and disembarkation went smoothly, but that was it. This trip was advertised 2 days in Cuba, and it was only 1 day. The 2nd day we departed at 5AM. The bar staff overall looked bored and/or angry, the hallways smelled like poop, my stateroom bathroom was moldy and gross, smelled like a public restroom that has never been cleaned. There was glass on the hallway in front of our stateroom and my friend cut her foot with it. Very unsatisfied. Food made me and 3 of my friends sick and overall was below average. Margaritas and cranberry juice tasted like pure chemicals. After that I didn't even feel like trying any of the other mixed drinks. On top of it, the water was yellow one night. The toilet water was yellow and the sink was too, not sure why... don't even wanna know. I called and complained and got 20% off my next cruise, valid for a year... I would not recommend this ship. Many other guests were complaining because they did not have hot water in their stateroom. There were a couple of good things: the shore excursions both in Key West (Parasailing) and in Cuba (Old Car tour) were very good for the price and the staff was amazing. The rock wall climbing staff was very nice and helpful and the shoes were clean and new. Finally, a shout-out to Mario and Maha from Phillippines, our servers, who were very happy and provided great service. Read Less
Sail Date May 2019
I did read the reviews but I choose this cruise because of it’s Cuba itinerary. Most Americans reviews don’t like MSC because it’s too European. While I find that to be the same for me, there was other negatives which were more for ... Read More
I did read the reviews but I choose this cruise because of it’s Cuba itinerary. Most Americans reviews don’t like MSC because it’s too European. While I find that to be the same for me, there was other negatives which were more for my experience. These negatives were the following: Food (worse cruise food ever and I have been on a lot of cruises). They had the same items for every meal time at the buffet. The main dinning room wasn’t any better. I tried the speciality dinning $35 plus gratuity (Surf and Turf) wasn’t any better. I had the lobster and it was too much salt. Wasn’t any better. I eat pizza and ice cream a lot. I loss weight on this cruise ( first time ever). I made sure I eat off the ship at every port stop ( which I don’t normally do on a cruise). Staff and Service - the worse I have experienced on a cruise so far. The feeling I got from most of the staff was unfriendly honestly. I honestly believe that MSC needs to take a page from some of the other cruise lines that provide the totally package cruise experience ( just saying) The ship - although dated I didn’t mind that. I liked the design at the aft with the outside public balcony area. The buffet area too small, very difficult to find a table to eat most times. Cabin - I had an interior cabin which very okay except for bathroom too small. MSC doesn’t provide the cruise experience I am looking for when I cruise, so no more MSC cruise for me in the future. Worse cruise experience. Read Less
Sail Date April 2019
We chose this cruise line for the itinerary. But that did not make up for the terrible experience we had before and during the cruise. We had many smaller issues, but I'll stick with the three biggest. #1 - I paid for the cruise ... Read More
We chose this cruise line for the itinerary. But that did not make up for the terrible experience we had before and during the cruise. We had many smaller issues, but I'll stick with the three biggest. #1 - I paid for the cruise upfront, but MSC didn't book me that way and I didn't notice they hadn't charged my credit card. Shortly before the cruise they emailed that they had canceled our booking. When I called, they said I hadn't paid and this is their standard procedure - to just cancel with no notice. Luckily I was able to rebook. #2 - On two separate phone calls, they offered me a cot for my toddler to sleep on. When we arrived in our cabin it was not there. In talking to the reception desk staff, one man told me my daughter should just sleep in bed with my husband and I. After quite a bit of complaining, another woman was able to move us to a room with a pullout couch. #3 - We paid for transfers between the airport and port, both ways. Getting to the ship was fine, but somehow our transfer back to the airport wasn't logged correctly and they had no service for us getting back. I'm still working with them to get reimbursed for services not received. As I said, there were other smaller issues from general cleanliness of the ship to small rooms to internet issues, but these three really made the experience pretty bad. I will not cruise with MSC again, and I would not recommend them to others. Read Less
Sail Date April 2019
The Majesty of the Seas is one of Royal Caribbean's oldest ships, built in 1992. It not only shows its age, but its staff regard it as an old lady as well. Everything from its exterior to its interior to the very basic programs for ... Read More
The Majesty of the Seas is one of Royal Caribbean's oldest ships, built in 1992. It not only shows its age, but its staff regard it as an old lady as well. Everything from its exterior to its interior to the very basic programs for passengers begs for some attention. I have high school children ages 15-18. They were all bored stiff. There's almost nothing for them to do but sit inside their room and play games on their phones. My wife and I also struggled to find activities. The cruise directors' half-hearted energy given to the creation of events even extends to those that are currently on the schedule. For example, I attended a salute to vets and emergency personnel. As one of the two cruise directors named the foreign wars that the attending vets were likely to have participated in, she forgot the Vietnam War. When this was mentioned to her, she had the audacity to argue about it. It's not like all of the assembled didn't hear the flub. The Majesty's food is average at best, while the service is abominable. We often had to wait for extended periods for our meals or drinks. To add insult to injury, only two in my family managed to avoid getting stomach issues that lasted for days after the cruise. Speaking of old age, the interior reminds me of a retirement home that hasn't been updated in decades. Rust is everywhere, frayed upholstery is common, and the stench... yup, that too was reminiscent of an elder care facility. As the many other reviewers here have stated, there is a serious sewage smell, i.e.: methane gas issue, on this ship. Almost as bad is the fact that staff will pretend as though your complaint is the first they've ever heard about this problem... but more on this aspect in a moment. The gas seems to primarily reside on deck two in the forward section of the ship. However, the first deck gets its fair share of it as well, and on particularly bad days (as it was on 4/26/2019) the smell makes its way all the way up to deck four to the customer service counter. And so you have to wonder -- given the numerous reviews here and the many fellow passengers who told me that they had also complained during my cruise -- how customer service can state with a straight face that they didn't know what I was talking about. To add insult to injury, I spoke to several maintenance workers who all stated that it's an ongoing problem aboard the ship. At one point the gas had become so thick within a cross corridor that, when I walked through it, I had to run out because I couldn't breathe... literally. Methane gas can displace oxygen in a confined space (such as a short hallway). That's why people often die when they fall into an open cesspool and can't climb out. In addition, methane is flammable. Immediately after this incident, I went up to customer service for the fourth time to complain. Yet this time, there was some urgency as the problem was now a public safety issue. I spoke with a young desk officer named Cristobal. Yet instead of writing down my complaint or even contacting maintenance immediately, Cristobal stood in front of me with a pugnacious grin and refused to even answer me. I repeated myself again, yet he would not address the issue at all. With no other choice, I warned him that I would file complaints against the cruise line unless he did something. He chose not to attempt resolution. The situation is one that can't be ignored, and so the next morning when the ship docked in Key West, FL, I immediately made calls to two government agencies and filed reports. SInce that time, I filed two additional complaints. If you've been a customer aboard this sorry excuse for a cruise ship and have also come in contact with the sewage / methane gas issue, you too should complain. Out of all of the agencies I filed reports with, the two best are the Centers for Disease Control and Prevention (CDC) and the U.S. Coast Guard. In fact the Coast Guard is directly responsible for such issues aboard any cruise ship that docks in a U.S. port. Read Less
Sail Date April 2019
Me and my husband planned for a cruise vacation for the first time with MSC Armonia to Cuba and Caribbean. We have booked the suite room with aura experience. The cabin design is really bad and the service too. Our room has balcony which ... Read More
Me and my husband planned for a cruise vacation for the first time with MSC Armonia to Cuba and Caribbean. We have booked the suite room with aura experience. The cabin design is really bad and the service too. Our room has balcony which was not designed good. The balcony metal divider fall down on my husband head and he got hurt on his head plus this Apple mobile broken because of that. After paying so much we got a room like this and the customer service and supervisor with the cruise director all were not bothered about this accident. We spoke to them personally and they said we can give you a another room that’s it. They told my husband Dr said you are good so not to worry. They not even apologize to us not even given us any credit because of their cruise cabin design we suffered. Cruise director and the head supervisor told us we will give you the credit for the mobile which broken because this accident but they lie to us we didn’t got any money to repair my mobile nor customer service get back to us for this accident. I wont suggest any one for this cruise. They don’t care if their customer even die. Read Less
Sail Date April 2019
Do not go the dirtiest ship ever! Upon entry carpets stained in common areas as well as rooms, outside decks filthy, old ship with visible rust, Horrible food, filthy, no one speaks English or knows anything on ship, over 100 sick with ... Read More
Do not go the dirtiest ship ever! Upon entry carpets stained in common areas as well as rooms, outside decks filthy, old ship with visible rust, Horrible food, filthy, no one speaks English or knows anything on ship, over 100 sick with virus that started many cruises before and has gotten worse as time went on, decks 6/7/8 smelled of sewer water for over 3 days. They knowingly had viruses from past cruises and still did not clean nor sanitize ship! This was told to me by medical staff. The worst cruise we have ever taken. They also try to buckle and dine you to death! Cocktails run 15.00 plus!! Most upscale restaurants do not charge that much for mixed drinks. Changed port to Cozumel that was surpassed to be Sante go de Cuba. This was a Cuban cruise which was advertised this way with that port even though they have not been there for over 8 months but knowing continued to advertise as such!! DO NOT GO!! Read Less
Sail Date April 2019
Let me preface this review by stating that we have taken many cruises, on Princess as well as Carnival and have never had an unpleasant experience, until now, on Norwegian. When we choose to spend our hard-earned money on a cruise ... Read More
Let me preface this review by stating that we have taken many cruises, on Princess as well as Carnival and have never had an unpleasant experience, until now, on Norwegian. When we choose to spend our hard-earned money on a cruise vacation, that price includes not only the monetary cost of the trip, but the use of valuable vacation days as well as the travel costs incurred to arrive at the cruise terminal. We could have gone anywhere, but we chose Norwegian’s 5 day trip to Cuba and Great Stirrup Cay. I am going to start with the worst of it. Let’s visit this premium alcohol package that was included in the cost of our cruise. Night #1, we are pleased to see some good wines on the list, available by the bottle, so we order them. Night #2, we order these two wines again, but after taking our cruise card, our waiter returns to advise that Norwegian is now out of these two wines. Really? On night #2? After dinner we stop at our lobby bar, where, surprise, they happen to have these two wines, as they did at various other bars and eateries on the ship. It is seems apparent that Norwegian trains its staff to cut off the premium wines once a passenger has had a bottle or two. Unacceptable. We paid for premium wines and were denied the items we paid for. Additionally when we requested a substitute, the waiters refused to provide anything comparable. The second issue we encountered occurred at Norwegian’s Great Stirrup Cay, where we had reserved cabanas, as we had elderly relatives in our group. The island/cabana area is infested with biting insects, in our case, no-see-ums, which immediately ravaged every person in the cabanas. This would have been 100% preventable if you had 1. been honest that there is a problem and warned your passengers about it, and 2. Stock cabanas with insect repellent. At no time was an insect problem ever mentioned. At no time was is suggested that we bring insect repellent to the island. Please see the attached photos of the aftermath of sitting in your cabana for approximately four hours. The current state of my literally hundreds of bite scars (one month later) is that they are dark purple and not fading anytime soon. What you need to know is that I run a Tanning and Skin Care business which requires me to be at the Colorado River, in a bathing suit, where I market and sell my products. Due to this horrific scarring on my legs and arms, I am completely unable to wear a bathing suit and promote my brand. This is no laughing matter, as I am losing money on a daily basis as a direct result of Norwegian's neglecting to address a very serious matter. Aesthetics aside, biting insects transmit diseases and due to the severe infection that resulted from these bites, I have scheduled a doctor appointment to have them analyzed for contagious disease as well as permanent damage to my skin. At this point I am formally requesting that Norwegian reimburse me for the premium alcohol package that I was denied, as well as damages for the physical harm I was exposed to resulting in permanent, disfiguring scars, the severity of yet to be determined once an official prognosis is reached. UPDATE 6/20/19 - Norwegian has thus far declined to address my concerns, rather, thanking me for the feedback. I have since obtained a dermatologists report indicating that the scarring my be permanent due to my skin type. Initially I didn't even mention the food, some of which was good, but again, not even comparable to other cruises I've been on (Princess). On our last night we'd reserved dinner in the Italian restaurant. A full hour after sitting down, our party of 14 still did not even have the cocktails we ordered. Other diners had come in, been served and left before we received our appetizers. We sat another 1.5 hours before finally requesting a manager and telling the staff to forget the courses, just bring everything, as we had to get up very early to disembark the ship. Most of us did not ever receive the apps/salad/soups that we'd originally ordered. I really don't anticipate getting any sort of compensation from Norwegian, however, I do intend to warn every one I can about their sub par ship, food and customer service. You have many choices when it comes to cruise lines - I strongly recommend NOT choosing Norwegian. Read Less
Sail Date April 2019
After promising three stops in Cuban Ports, Royal Caribbean promptly cancelled one port about three days after the final payment was made. When asked about cancelling the trip or taking a credit on another cruise, I was told sorry, ... Read More
After promising three stops in Cuban Ports, Royal Caribbean promptly cancelled one port about three days after the final payment was made. When asked about cancelling the trip or taking a credit on another cruise, I was told sorry, "you can cancel, but you will not get a refund". After taking at least 20 cruises on many different cruise lines, this one ranks as the worst. The food was barely edible. The food on the buffet was generally cold and when I brought it to their attention, they found a legion of middle managers who apologized profusely and then did nothing about it. In Cienfuegos, the crew was totally unprepared to handle the tender disembarking and return.They shuttled passengers back and forth with two small tenders. At least 1500 passengers were left outside in a pouring rain for two hours while they slowly brought people back to the ship. The only shelter from the rain was crowded with the ship staff. The passengers were so upset about conditions on this ship that they were yelling at the MC on the evening show. I would not recommend Royal Caribbean based on this experience. The ship is old but and poorly maintained, but if the ship was managed better, it would have been a much better experience. We have been to Cuba on other cruise ships and had a very enjoyable time. I agree with other customers. Choose another cruise line! Read Less
Sail Date April 2019
Ironically, MSC never sent me a post cruise survey, and I am truthfully not surprised. The first big red flag for me was the cleanliness of the ship. My stateroom was not as clean as it could have been. I had to take my sanitizing wipes to ... Read More
Ironically, MSC never sent me a post cruise survey, and I am truthfully not surprised. The first big red flag for me was the cleanliness of the ship. My stateroom was not as clean as it could have been. I had to take my sanitizing wipes to wipe down my room, as their was some sticky substance on the desk. I also noticed that the buffet table servers on this ship NEVER wipe down tables after people are done eating in preparation for the next group to sit down. They would always remove the dirty plates and cups but NEVER wiped the table down with a sanitizing substance. Cleanliness is not a priority on this ship! The bed was like sleeping on a cot. The air conditioner in my room was also not working, so 5 out of 6 nights I woke up in a night sweat. The thermostat said 65 degrees, but it was more like 74 degrees. This was extremely frustrating, especially after being in the Cuban sun all day. Second, the food is gross, and there is minimal variety day to day. The lasagna looked like dog food, smelled like fish food, and tasted unlike anything I ever put in my mouth. Just gross!! The food in general had no seasoning and very bland. The Margherita Pizza is really the only thing that has potential. Other than that, you will be eating pizza with Tuna or Vienna Sausages on it. And the soups come in many unique flavors, such as Peach Soup…Never had it in my life, but it was disgusting too. Even the French Fries lacked flavor. The piglet roll (never heard of it, and no it is not a pork loin) tasted like a wild boar. Bottom line, unless you want to eat a salad 3 meals a day for 6 days, you will be VERY hungry by the end of this cruise. The hostess' in the dining room had terrible attitudes. If you asked them anything other than the location of your table, you got a nasty response. #horriblecustomerservices You will never know what time it is on this ship. I only saw 1 clock on the entire boat, which is by the bar, outside the buffet. No clocks even on the elevators. I flipped through every channel on the television looking for the ships time. Usually the a cruise director will even include time changes in the announcements… NOPE. The casino is also horrible. One of the first red flags was there are no ticket cashing machines, which means the only way to get your money is to go to the cage. This is a sign that they never plan on paying out any money, and you know what… they did not. I played almost every night of the cruise, and never saw 1 jackpot being paid out. I also played (and lost) over $2,600 in this casino and still had to pay for coffee. Only casino players understand my complaint here. Most ships will at least comp small purchases such as coffee if you play over a certain amount in their casino. Instead I got 30% off my next cruse with a $200+ credit to use within the next 9 months. Why would I pay 70% for a cruise to have a dirty room, starve, only to loose thousands of more dollars? No thank you! Only plus for this cruise were the shows and the shore excursions. The production shows were nice. But other than that, nothing else to do on this ship except play BINGO for $20... and that only gets your 1 game. The shore excursions were nice, and I feel I got great value for my money. Bottom line, pay the extra $200 to go to Cuba on another cruise line and enjoy yourself. Read Less
Sail Date April 2019
Just finished an MSC cruise on the Armonia to Cuba...I will never be sailing with MSC again. The ship is looking "long in the tooth:" dirty stained carpets, worn finishes, and just all-around looking tired and old. Cabins ... Read More
Just finished an MSC cruise on the Armonia to Cuba...I will never be sailing with MSC again. The ship is looking "long in the tooth:" dirty stained carpets, worn finishes, and just all-around looking tired and old. Cabins didn't have enough outlets, and the crew - while generally "fine" - was not exceptional in any way. In short, there was nothing on this cruise the blew my socks off: not the entertainment, not the accommodations, not the food, not the service. Everything was just kind of "meh." The food in the restaurant was unexceptional at best, and thrown-together at worst. Buffet: way too small for the size of the ship. Entertainment, especially the shows, was mediocre compared to other cruise lines. None of the crew - including the entertainment - appeared happy to be on this cruise, and everyone was simply going through the motions. Worst: we sat on the tender boat to get back on the ship for 45 minutes because their re-boarding process is INCREDIBLY inefficient. MSC isn't ready to do battle with Carnival PLC's cruise lines or Norwegian or RC. Won't be making this mistake again...! Read Less
Sail Date April 2019
My best friend and I choose this cruise because we have been wanting to go to Cuba. We both have been on this ship before. I am just going to get to the point. The second day I was showering and noticed the water was coming out the shower. ... Read More
My best friend and I choose this cruise because we have been wanting to go to Cuba. We both have been on this ship before. I am just going to get to the point. The second day I was showering and noticed the water was coming out the shower. No big deal i thought. step out the shower to find my feet under water. Well the room flooded and into the hallway. Our stateroom attendant was awesome. They brought in this huge blower to dry the floor in the room. Well we leave out for a couple of hours to come back to a room smelling like mildew. We told our attendant we cannot stay in the smelly room. We go and talk to the customer service people and at first they tell us they dont have a room to put us in. Then they blame my friend for the floor still being wet saying she turned the blower off(we weren't in the room). They were so nasty to her i was appalled. Somehow they found a room for us, so we had to pack up all our things and move to the new room. Our new stateroom attendant was so horrible he complained to customer service and had the tips taken off(we gave cash to the 1st attendant). The manager of the floor said he was going to give us 30% off a future cruise within the next year, cool. fast forward 3 weeks later and we got $77 off. This was the worse ship I have ever been on. The dinningroom service wasn't great either. I asked for some crackers to take my meds and they never brought them. But they had soup and crackers. They were lacking in service there too. just simple stuff like I asked for no ice and they bring ice(i am always cold). The guys couldn't even get our names right (kristin and rebecca). The food was just okay, and the waiters didn't listenq when i asked for certain things. To be honest i have sailed many ships with Royal and their customer service has gone down the drain big time. The best part of the cruise was the Havana excursion. we did the Havana bucket list and it was amazing. It is a long excursion but you get to do everything....smoke a cigar, rum tasting, site seeing, dancing and local food. worth the cost. Quick recap... cabin was horrible, service was horrible, dining was meh, excursion was awesome Read Less
Sail Date March 2019
We choose this cruise because the original itinerary included Santiago, Cuba. Last November we were on the Holland America Veendam and sailed to Havana and Cienfuego. Havana is a large city and we decided another trip (plus Santiago) was ... Read More
We choose this cruise because the original itinerary included Santiago, Cuba. Last November we were on the Holland America Veendam and sailed to Havana and Cienfuego. Havana is a large city and we decided another trip (plus Santiago) was of interest to us. As it turned out after 49 cruise with 8 different cruise company this was definitely out worse cruise. Not sure when Santiago, Cuba was cancelled and replaced with the Cayman Islands we could not tender into Santiago. But we did accept that. However, the cruise itself was just short of a disaster and like others we were happy to disembark March 25. To start the cabins are tiny and we ended up with bunk beds over our own. Not much room to move but my wife did bump her head twice. The news channels on the TV were not available until the last three days and even then half the time the picture and sound was frozen. No movies in the cabin to watch and only 2 that were shown up on the top deck. The Windjammer cafe was always jammed with people eating overcook food. The windows all around the ship were dirty which ruins the views of the seas. I finally hit the ceiling when I order a package of 3 wines and after the first bottle was told I had to have of one of each of he three choices. I fought that one out until the Director of Food and Beverages relented and allowed us to have a second bottle of the one we preferred. The food in the dining room was mediocre at best. What a tremendous difference between our Cuban cruise on the Veendam and the just concluded trip on the Empress of the Seas. NEVER AGAIN will we sail with Royal Caribbean. Read Less
Sail Date March 2019
We just disembarked from this cruise and we feel SCAMMED. Be ready for subpar service, a rundown ship, a truly awful excursion selection (and team) and a terrible schedule. Communication is at a minimum on the MSC Armonia - we ended ... Read More
We just disembarked from this cruise and we feel SCAMMED. Be ready for subpar service, a rundown ship, a truly awful excursion selection (and team) and a terrible schedule. Communication is at a minimum on the MSC Armonia - we ended up being booked on a WeightWatchers cruise. Be careful booking with MSC, the WW participants were kind - but imagine if they book a less hospitable cruise takeover. Overall, we were expecting a luxury Caribbean cruise line and instead non-WW guests were treated as an afterthought by staff. Furthermore, delays are not explained, arrivals and departures change on a whim, and you never truly know what you signed up for. Expect to be nickle and dimed every step of the way including a bill of over $200 for having your room cleaned, extra charge for tequila (even with the unlimited drink package), and fees for the internet package (THAT DOES NOT WORK). The excursions. Bad bad bad. The on-board excursions staff are rude. The excursions themselves are overpriced. Our tour in Havana was government sponsored propaganda with a guide who could barely speak English. The taxi drivers spoke better English than him. We ended up getting an amazing private tour the next day - riding in a 50s convertible isn’t worth the extremely high price. The ship itself is old and small - not a big deal, since that’s all that the Havana port can fit. The entertainment was bizarre. Sometimes we’d go to an event and it just wouldn’t be happening. This could be because more than half the ship was WeightWatchers and doing their own private events. It made nightlife quite boring. We would arrive to empty rooms where events were supposed to happen. One night, at midnight, the disco had all the strobe lights going while the house lights were on and no music was playing. Again, bizarre. Oftentimes, we’d arrive to the musicians playing to an empty room - I attribute this to the WW cruise diverting passengers and attracting a crowd less inclined to enjoy the nighttime entertainment. Most people took this cruise to go to Cuba - which is what MSC advertised. First of all, most (non-restaurants) places in Cuba close around 4-5 PM. Disembarking the ship by 3 means you have very little time to explore on your first day. Furthermore, Cuba (a Catholic country) is closed down on Sundays, so don’t expect any more on your second day. So the second half of your time in Cuba is minimized because a lot of shops and museums are closed. Some positives, our waiter at dinner was attentive and kind - but when we ate elsewhere the service didn’t match. The bartenders will also make you wait, even when no one else is at the bar. Our room was kept clean. Always plenty of seating on the open decks. It’s obvious that this cruise line isn’t aware what Americans enjoy, and has a very long way to go until I would ever recommend it. Read Less
Sail Date March 2019
We are retired and have never been to Cuba before. We thought this would be the perfect cruise for us. We couldn’t have been more wrong. Our first impression was great disappointment. The pool was netted and the water was green. The ... Read More
We are retired and have never been to Cuba before. We thought this would be the perfect cruise for us. We couldn’t have been more wrong. Our first impression was great disappointment. The pool was netted and the water was green. The hot tubs were netted and empty. This was to be the theme of our experience as there so many time things were out of order or closed for maintenance. The soft serve machine was down, three of the seven treadmills were inoperable and the gym was insufficient for the number of guests wanting to use it. We resorted to walking on the walking deck, which was also closed for maintenance in some areas. This ship just came out of dry dock and it was evident. The Windjammer and bars were lacking in supplies that had not been restocked in time for the cruise, but we’re eventually restocked by day five. The shore excursions left a lot to be desired as one was canceled just days before we boarded the ship. Actually after experiencing one of RCL tours with this cruise, we were blessed that it was canceled. We booked a tour for a night in Cuba with RCL and it was so bad, the majoryof people walked out. The music was amateurish at best. We paid $109 per person to walk to a local restaurant and get two drinks and an appetizer that consisted of sliced cold cuts, cheese, grated carrots, and lettuce. We walked across the courtyard to another restaurant had two drinks, an appetizer and tipped our server and the cost of that was about $35 total ( not per person). What a huge mark up for profit, especially when you can get a Lobster dinner in town between $12-15 per person. If anything we’ve reminded ourselves of why de shouldn’t book tours with the cruise line and continue booking thru Airbnb. Our tours in Cienfuegos and Havana that we booked thru them were simply amazing and so much more affordable. We had a three hour walking tour with a small group of five and the cost to us was $45. Our guide even bought us gelato and mojitos as we toured. We had breakfast in Chops and they were slow and didn’t listen to what I requested. I asked for an omelet with mushroom, bell peppers and cilantro and I got an oil covered omelet with tomatoes, onions, and spinach. I ended up not eating it. As we waited we observed ceiling that were missing, paint that was peeled or incomplete. The size of the ship was nice, however, as we didn’t feel overwhelmed by the number of passengers on the ship and there were plenty of areas to go for a quiet retreat if we needed it. With all that being said, I would probably sail again on this ship, but would wait a year so that all the issues could be resolved. I certainly WOULD NOT book another shore excursion thru the cruise line. Airbnb experiences had won my loyalty and business for shore excursions. Read Less
Sail Date March 2019
Anyone reading my other reviews will know that I am a huge fan of Regent, we have met many lovely people over the years, welcomed them to our hoes and even gone to their weddings. As Cruise Critic makes clear in its own review of the ... Read More
Anyone reading my other reviews will know that I am a huge fan of Regent, we have met many lovely people over the years, welcomed them to our hoes and even gone to their weddings. As Cruise Critic makes clear in its own review of the Voyager, the make up of the guests are generally well educated, well travelled people and they choose Regent because they will meet likeminded people. The ship, staff, officers and entertainment were all exactly as I describe in my review of the first half of our cruise. Thoroughly decent, hard working and friendly people who I would happily sail around the world with forever. Why then, you will be asking, have I rated this cruise 'terrible'. The simple answer is that having broken our 17 day cruise in two without telling us, there was also one other fact that Regent had omitted to mention when we booked - which was that they had booked two groups of 250 each on 'corporate incentive trips'. We can only speculate (and Regent has not denied) that there was always a plan to split the cruise and that these two groups were already booked on the Voyager when we booked 9 months ago - that can be the only explanation for limited availability to us and then lots of availability for the first 10 days. So, 500 passengers got off in Miami on 5 March and two groups got on. One group was no problem, well behaved, beautifully dressed although ultimately they were a group and would wear their corporate T-shirts to remind us we were on a corporate trip and did not join in with things like trivia (which went from standing room only to three teams overnight). However, the second group were something else. As I want to ensure that Cruise Critic print this review I will not go into detail about them, suffice to say there was a virtual mutiny aboard especially with the 73 guests who had booked a 17 day cruise and were now trapped on a ship with 250 people on a 'booze cruise'. Guests were demanding meetings with the captain (what could he do?), the corridors being patrolled every evening to try and enforce the dress code, the pool deck became a no go area. There was no mid cruise survey done... Yes we were on a lovely ship, with lovely food (delayed due to our fellow guests ordering everything off the menu in one sitting) and we got to see some lovely places. But it was that feeling of dread coming back to the ship, the frustration of not being able to go to the pool, the worry that any of them would be on an excursion we were booked on. But most importantly it was that feeling of betrayal that this beloved brand that have looked after us so well and who we have such fond memories of, could have done this to us in such a cold and calculating way. Regent have assured us, in writing, that this was a mistake and will never happen again. However, they seem to believe that because we have had so many lovely trips with Regent we can overlook one bad experience. We work very hard to be able to afford the Regent experience and this was a week of our lives and precious holiday time that we will never get back and for which we paid full price. We have come home more stressed and frustrated than when we went which is getting worse by the day as Regent head office bury their heads further into the sand and refuse to recognise the problem. Mistakes happen but the art of good customer service is how you recover from them and it seems that Regent still have that lesson to learn. As soon as they realised the scale of the problem they should have dispatched a senior executive out to the ship to apologise in person and offer those affected something. This is not about money, it is about recognition of the monumental mistake made (or imposed on them from above) and there are many things that they could have done which would have cost them very little at the time. Read Less
Sail Date March 2019
So we wanted to visit Cuba and thought a cruise would be a stress free way to experience it. While Cuba was great, the cruise part was horrible. The ship had just gotten out of dry dock and was clearly in no way ready to sail with ... Read More
So we wanted to visit Cuba and thought a cruise would be a stress free way to experience it. While Cuba was great, the cruise part was horrible. The ship had just gotten out of dry dock and was clearly in no way ready to sail with passengers. When we first arrived, there were rust stains on our carpet in our state room from the sprinkler, things were dusty, the closet door was off the hinge, our hot water and water pressure didn't work, some drawers didn't open and some did but were old and rickety. There was even an exacto-knife blade left in one of the drawers. Our balcony floor had some sort of grime on it to the point that we didn't even want to step foot out on it. They corrected the stain and water pressure situation. That night however, at about midnight, we began hearing banging and noises that sounded like hammering that went on until 4 in the morning at which time loud moving of table and chairs began. Sure enough, there was a construction crew working in the middle of the night on the pool deck immediately above our cabin. This went on for 3 nights in a row, despite being told it would not happen again. Even when that stopped the 4th night, we would continue to hear the moving of the table and chairs when the cleaning crew began around 4a.m. We go no uninterrupted sleep the entire time! At one point we began to smell very strong sewer stench that went on for two and a half days. There was a maintenance crew working on pipes during that time so clearly there was a problem. We heard from several people that their toilets overflowed and one lady said her hair dryer even caught fire! The entire ship is very dated, with cabinetry in the cabins that don't work, stains on apolstry, musty smells in many areas of the ship, no shade on the pool deck, pool not even filled or working the first two days. The staff did the best they could with a horrible situation and the food was actually quite good. The ship itself was beyond horrible and Royal Caribbean should be ashamed of themselves to send it off in this condition. It absolutely reflects on the quality of this corporation and we will not longer give them our business. Read Less
Sail Date March 2019
There is a REASON there are very few pictures on RC website of this ship- it is because it is old and stinky has few amenities and is basically the WORST ship I have ever been on RC or otherwise (have been on Celebrity RC Gaugan NCL ... Read More
There is a REASON there are very few pictures on RC website of this ship- it is because it is old and stinky has few amenities and is basically the WORST ship I have ever been on RC or otherwise (have been on Celebrity RC Gaugan NCL Carnival) The ship is very smelly with weird hot smelly pockets The ship is LOUD - I was up until 2 last night with the constant noise The Gym SPA and pool area are a JOKE THE FOOD IS ROUGH - They charge now for ROOM SERVICE so heads up on that (10 with the mandatory tip include for a RS order) The boat is a non-stop attempt to sell you CRAP (and when I say crap I mean crap) The info talk given regarding disembarking in Cuba the ship staff made INAPPROPRIATE comments about the Women working the port in Cuba - it was sexist creepy unnecessary and rude Cienfuego is a waste of time of a stop - there is nothing really there - it smells walking into town and you are BOMBARDED with taxis or shore excursions (typical 3rd World) peddlers they are mildly aggressive - Everything has been broken - ice machine ice cream machine drink machines - this ship is like the WORST car at the USED CAR LOT I would NEVER NEVER NEVER recommend this BOAT to anyone and frankly RC is on my poo list too- I will NOT use RC for any cruise ever again - this is ridiculous I am still on board - it is so bad I felt compelled to write this NOW Read Less
Sail Date March 2019

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