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38,223 Caribbean - Western Cruise Reviews

We usually do two back to back cruises in February to get a break from our long upstate NY winters. We had booked the first one to go out of New Orleans on NCL. We hadn’t been there before so we thought we’d combine some sightseeing ... Read More
We usually do two back to back cruises in February to get a break from our long upstate NY winters. We had booked the first one to go out of New Orleans on NCL. We hadn’t been there before so we thought we’d combine some sightseeing with a cruise. Then I needed to find a second cruise on a different ship with a departure date that would work. Carnival had this cruise the day after, going out of Galveston. We hadn’t been on carnival in over 6 years. We primarily do NCL or Celebrity (about 28 previous cruises). The Dream is about 10 years old. And the decor is very dated and like the other 5 carnival ships we’ve been on, it has lots of smoked glass, mirrors, and other decor that frankly makes the ship look like an old nightclub. And there was a noticeable amount of rust on our balcony. We usually eat in the main dining room. But after two dinners there we decided that the food in their buffet was far better. And I don’t know why Carnival doesn’t put tablecloths on the dining room tables. Unlike the other cruise lines that we use, our Carnival room steward asked us if we wanted him to clean the room in the morning or the evening. On the other lines it’s done twice a day...no need to choose. Our steward said he could do it twice daily, but just the fact that he asked made me think that maybe he was overloaded with cabins, and I didn’t want to add to his workload. So we only had him do it once a day. Our balcony cabin was actually a bit larger than we’ve gotten recently on other lines. And it was always very clean and comfortable. The casino allows smoking all over and there were times when we couldn’t avoid having to walk through there. We went to one of the shows...an energetic cast, but they need a larger entertainment budget...playing memorable movie themes and having lots of lights doesn’t make up for a rather dull, lifeless show. Every crew member we came across was always very friendly and helpful...as we’ve always found on any other cruise line....they all deserve our thanks. All in all, it’s still a budget cruise line. Read Less
Sail Date February 2020
We chose this as a last minute cruise. We booked an interior guarantee and got upgraded to a balcony (8201). A terrific financial deal. The crew was nice and it was a shorter cruise (4 days) but the food and activities were not good. ... Read More
We chose this as a last minute cruise. We booked an interior guarantee and got upgraded to a balcony (8201). A terrific financial deal. The crew was nice and it was a shorter cruise (4 days) but the food and activities were not good. I think this ship is going in to be restored but they seem to have given up a bit. The ship is a really good layout and I hope it will be restored to this original glory. Embarkation was very easy but disembarkation was a nightmare. No explanation of disembark zones so everyone self disembarked with their luggage. I'm accustomed to luggage tags but that didn't happen. So with everyone trying to get off the ship, it was quite a mess. But once we got off to our transport, it was quick and easy. First time we ever used room service and we thoroughly enjoyed it. We did not go to the main dining room, we mainly ate at Guys and Deli, since buffet was pretty bland and blah. Read Less
Sail Date February 2020
We chose this itinerary because we wanted to see the ruins at Uxmal. I was disappointed that Carnival no longer had this as a ship excursion. I was able to find it through Viator. The ship is a typical Carnival ship without the ... Read More
We chose this itinerary because we wanted to see the ruins at Uxmal. I was disappointed that Carnival no longer had this as a ship excursion. I was able to find it through Viator. The ship is a typical Carnival ship without the Cucina del Capitano, which was disappointing. The food was typical cruise food. Good but not great. We had an interior walkway cabin which was extremely comfortable. It has easy access to the outside front of the ship. The crew, like all our other Carnival cruise experiences were amazing. Cruise director Janaee is high energy and fun. We had the Cheers package and thoroughly enjoyed it. We embarked in Galveston which has a fog problem. This delayed embarkation. I understand that this is common in winter, but this is the first time this has happened to us. The embarkation was a mess. Once we checked in it was easy going. The ship was delayed departure. We got to Cozumel late, but were able to stay late. This time we left the children home, looking at the ship, I feel that it would not be the best for young kids compared to the Magic and Breeze. This being our second time on the Dream I guess we would be back. Read Less
Sail Date February 2020
A friend of mine chose this cruise after being referred by a travel agent who had never sailed on the ship. I had read the reviews but hoped for the best. What we liked: very friendly staff who clearly work their butts off. The Cirque ... Read More
A friend of mine chose this cruise after being referred by a travel agent who had never sailed on the ship. I had read the reviews but hoped for the best. What we liked: very friendly staff who clearly work their butts off. The Cirque du Soleil show was excellent as was the Born to Rock show. We splurged on dinner at Butcher's Cut, which was excellent, too but cost close to $150 for 2 people. We met very friendly people from all over the world and also enjoyed the Ports of Call. What we didn't like: check in was chaotic. Lots of waiting in long lines. At least three before we actually got on the ship. The ship opens up into the main shopping area. As soon as we entered it was again total chaos. The crew were really strongly pushing everything from drink package upgrades, spa and photo packages and onboard specialty restaurants. Excursions were heavily pushed too. Nothing like being bombarded when you are trying to relax. This was highly annoying and reminiscent of the mall kiosk workers. We met friends for dinner in the main dining area the first night and all I can say is that the food was the WORST I ever experienced on a cruise ship. MSC should be embarrassed. Food was stale and dry. It was more like 3rd rate hotel food at best. After the first night we ate at the buffet. That wasn't much better. We stuck to burgers, hot dogs and french fries most of the trip. Instant mashed potatoes, microwaved toast and powdered eggs were just a few of the items that were supposed to pass as palatable. The first day the ship had no hot water. After being at sea and hanging out in the pool, we couldn't really shower. Formal night was that night so we didn't partake. No sense dressing up for bad food and no shower. The ship however, did give everyone a $50 credit to make up for that which was greatly appreciated. The hot water was fixed and then broke again. Luckily it was fixed for good shortly thereafter and there were no other issues with it the rest of the trip. While the staff were friendly, they seem to not be very knowledgeable about the ship. We asked a few times where to get off the ship at different ports and were directed to incorrect areas. We also asked what time the stores opened in the morning because we needed sunscreen and were told two incorrect times by two different people. We were looking forward to visiting Ocean Cay but it was cancelled understandably due to bad weather. At this point I was really ready to go home rather than stay another day. I looked forward to getting off the ship and having a decent meal that didn't cost an arm and a leg. Don't think I will cruise with MSC again. I've had much better experiences on other cruise lines like Royal Caribbean and Norwegian. Read Less
Sail Date February 2020
Room: Dirty. I found pills under the bed, nuts on the floor and a friend found hair stuck on balcony railing. Food: Bad. Their 'lobster ravioli' tastes exactly like canned dog food. I can literally say this because I tasted it ... Read More
Room: Dirty. I found pills under the bed, nuts on the floor and a friend found hair stuck on balcony railing. Food: Bad. Their 'lobster ravioli' tastes exactly like canned dog food. I can literally say this because I tasted it once on a bet. Rest of the food was mediocre. There were a few decent things in the cafeteria buffet, but few and far between. Misc.: Didn't have water for 2 days, received a $50 dollar credit. We couldn't go to the Bahamas due to inclement weather. But, an hour after the announcement was made, the skies cleared and the water calmed. Dopplar radar showed nice weather for the rest of the day, but they wouldn't change their mind. Instead we were encouraged over the ship's PA to go do some shopping in the ship's stores. Really?! $3.25 for a can of Coke? Even several of the other guests who have used other cruise lines said that their MSC experience was the worst compared to the other lines. The only plus was the crew's attitude - everyone was smiling, happy and said hello. I will never take an MSC cruise. Even if MSC offered me a free cruise, I absolutely wouldn't take it and believe me, I am far from rich. It will be a long time before I can afford a cruise again. The only thing I would accept from MSC is a refund. Read Less
Sail Date February 2020
I am a BIG NCL fan. I love the service and the friendliness of the crew. I believe Norwegian has the friendliest crew at sea. Same could be said for the hard working men and women on the Dawn, but the Officers are not as friendly as ... Read More
I am a BIG NCL fan. I love the service and the friendliness of the crew. I believe Norwegian has the friendliest crew at sea. Same could be said for the hard working men and women on the Dawn, but the Officers are not as friendly as they are on the Escape #1 and the Getaway coming in at #2 (so take a lesson Dawn officers). To my horror there was no Latin band on board. They had plenty of musical entertainment which had very, very good attendance throughout the cruise, but no Latin on this 2 week cruise. There were terrible dance classes by offered by the staff, but good line dancing classes taught by Jodie the C.D. Jodie was great but her staff was a bit inexperienced. The Production shows were packed, I only attended a few. All and all the cruise was ok for me but the lack of a Latin band was a tough pill to swallow. The Pool area is a joke on this ship the pool is so small for 2300 plus passengers. I found the food to be very good in the main dinning rooms and service was excellent, sometimes we encountered cool food temps in the buffet. I would rate the food from good to very good throughout the 2 weeks on board. I would not like to cruise out of Tampa again unless the cruise is a super giveaway. There is always some type of ridiculous delay at that antiquated port. Last year it was 3 hours to board the Pearl this year it was 2 hours to board the Dawn. Years before this, the same thing. The ship is going to get a 100 million dollar refurbishment. It will become an adult only after the dry dock some time in 2020. Happy cruising to all. Read Less
Sail Date February 2020
The Good. Our stateroom is magnificent (Aqua Class). The theatre is outstanding. The food and service in the restaurants is up to Celebrity’s usual standard. The entertainment is very good. The Bad and the Downright Ugly. ... Read More
The Good. Our stateroom is magnificent (Aqua Class). The theatre is outstanding. The food and service in the restaurants is up to Celebrity’s usual standard. The entertainment is very good. The Bad and the Downright Ugly. The pool area and deck space are OVERCROWDED with sunbeds jammed together in rows. The public spaces are OVERCROWDED with people racing to grab seats . On Millenium and Solstice ships the sundecks extend to the very front of the ship and there are loungers on the promenade deck. This is not the case on Edge. At least one third of the sundeck is taken up by suites and their facilities. There are no loungers on the promenade deck. There is no Sky Lounge. The design of the bars is awful. There are 2 open air bars on deck. They have no shade and one of these bars closes at 19.00. The Magic Carpet is often closed when the space is used as a fee paying ($95 pp !!!) restaurant. Otherwise it’s difficult to get a seat. The casino bar is a typical casino bar. The Martini Bar is set in a windowless pit. The Club is an airless windowless black box. The table service in all bars is almost non existent! Blu Restaurant - service and food excellent but location of the restaurant (looking out at a lifeboat station) is the worst on this ship and the fleet. Confidentially - some officers and crew confirm these observations I have raised all these concerns with the Guest Services Manager. However, there is nothing she can do about the design of the ship. I have asked if , for the second week cruise, we can pay to upgrade to a suite. Non are available. Xfer to another ship - not possible. cancel the 2nd week and receive a refund. Not possible. At present we are considering walking off the ship and taking the “hit” on its cost. The design of this ship is SERIOUSLY FLAWED eg one officer commented “the bars have been designed by someone who has never been in a bar”. Read Less
Sail Date February 2020
Travelled with family. Ship was beautiful. As embarking we were hounded by in-your-face sales/photo people. This continued throughout ship. Very annoying! Cabin very clean. Compliments to room cleaning crew. Seated dining was terrible, ... Read More
Travelled with family. Ship was beautiful. As embarking we were hounded by in-your-face sales/photo people. This continued throughout ship. Very annoying! Cabin very clean. Compliments to room cleaning crew. Seated dining was terrible, being rushed thru dinner for 2 other later seatings. Staff was pressed to get food served. Food mediocre. Pasta portions too small. Buffet crowded and people pushy and rude. Food ok. Entertainment was good. As leaving theatre after show, passengers were blocked by dance/singing group. Very loud and noisy. Service at bars were packed and slow. Too many people to handle. Smoking in casino was terrible. No smoking preferred. Pool area was terrible when at sea. Too crowded not able to get table/lounge chairs. Too little staff to take care of drink requests. Many arguments erupted because of no pool area seating available. Should have security more available there and throughout ship. More ice cream stations needed. Or serve yourself. Bathrooms near pool were disgusting as staff could not clean up fast enough for so many on board. Getting off/on ship for ports was organized. Visiting ports was nice. Did not like Ochos Rios as bombarded with salespeople. No shore excursions, too expensive. Embarkation/disembarkation was organized. I would not go again, too many passengers which gave way to customer service. Smaller ship, better quality and service. Read Less
Sail Date February 2020
Good ship for music cruise. Mold and mildew smell in our bathroom nauseating. Level 8. Concierge class not worth extra money. Breakfast buffet awful except for made to order omlets. Best dinner food was pasta, by far. Tried two specialty ... Read More
Good ship for music cruise. Mold and mildew smell in our bathroom nauseating. Level 8. Concierge class not worth extra money. Breakfast buffet awful except for made to order omlets. Best dinner food was pasta, by far. Tried two specialty restuarants. Unless you are really famished...not really worth the price. Plus the offer of buy one get one free did not apply if you booked specialty restaurants pre cruise. Not cool. Staff nice. If you dont drink alot of alcohol...drink packages not cost effective. Now if only audience members would shut up during concerts...some people were just incredibly inconsiderate and oblivious. Overall good cruise but the ship cabins need redone. Bathrooms were terrible.gym was good but a few pieces of equipment did not work . Towel quality poor. Laberdee stop was very good. Dominican republic one was not. Puerto rico stop also worthwhile. Staff was very good on board..our cabin steward was excellent. Read Less
Sail Date February 2020
We sailed from Miami on a 7 night Western Caribbean cruise. This was our first cruise ever. 12 family members went with ages ranging from 55 to 2. This was our first cruise ever. Everything was just amazing. Ship was fully booked and for ... Read More
We sailed from Miami on a 7 night Western Caribbean cruise. This was our first cruise ever. 12 family members went with ages ranging from 55 to 2. This was our first cruise ever. Everything was just amazing. Ship was fully booked and for 4000+ passengers the embarkation and disembarkation was quicker and smoother than expected at each port. The freestyle food was good and at least two nights the crew accommodated our religious dietary restrictions without prior notice or us asking at all. They prepared for us a special meal which was delicious at no extra costs. The ship had a complimentary daycare for 3 and up and a nursery for younger kids which was anything but a typical daycare. My kids had a blast and would want to go everyday which made our trip even more enjoyable. Even with the ship being fully booked and our three room being scattered throughout the ship due to last minute booking and sail away option it was not much of an inconvenience as far as communication (via in-room and ship wide phones), seating availability at dining, entertainment, pools, slides and other activity venues. We timed everything where the rush would be minimal. There was never a dull moment and it was difficult to find a lull moment. One incident I would report is that the ship skipped a port due to local issues at Costa Maya, however, that was not an issue as we docked at Cozumel for two days and it was great! Our cabin was cleaned twice a day and the staff was extremely professional and kind. The freestyle dining was great as we ate at odd hours of the day. I can’t imagine it getting any better! Would definitely recommend this cruise line and ship and looking forward to going again soon! One of my children experienced motion sickness the last night or maybe it was too much ice cream, however, he vomited in the middle of the night and staff showed up in less than 10 minutes cleaned/sanitized the room, replaced the mattresses and sheets right away. Read Less
Sail Date February 2020
I was with a tour group of about 300 people. LGBT “bears” (large and hairy men) from a tour operator named “Arno”. This was my second cruise. The first one was at Carnival Pride, with a similar but smaller group called “Daddy ... Read More
I was with a tour group of about 300 people. LGBT “bears” (large and hairy men) from a tour operator named “Arno”. This was my second cruise. The first one was at Carnival Pride, with a similar but smaller group called “Daddy Cruise”. The ship was amazing and huge. Very clean and they had sanitization stations everywhere. Embarkation was quick and simple at the home port and every other one. Leaving the ship was super quick as they just did facial recognition. I hate kids/teenagers. The adult area is nice and in front of the ship. Much larger than Carnival Pride, which is in the back. Only bads: the menu in main dining barely changes the whole trip. They want you to pay for premium dining. Carnival was different every day and very good. So we did. Wonderland was awful, slow, too long. Sushi was ok, but nothing special. Nice gym but no saunas or steam rooms unless you pay. Saunas and steam room were separated by gender and free on Carnival. may be the largest ship in the world but still the ocean is much larger. Last day, the ship was shaking and vibrating and jumping. We got warned in advance but still was unnerving. If you though the size meant it would move less... no luck. The adult area is nice and in front of the ship. Much larger than Carnival Pride, which is in the back. Read Less
Sail Date February 2020
This will be a short review of a short but nearly perfect cruise. The ship was in excellent shape. The art wasn’t even bad! The food was the best I’ve had in several cruises. The service was excellent. Room stewards Suri and Erna ... Read More
This will be a short review of a short but nearly perfect cruise. The ship was in excellent shape. The art wasn’t even bad! The food was the best I’ve had in several cruises. The service was excellent. Room stewards Suri and Erna were perfect and waiters Subi and Dylan were fast and pleasant. The walking deck was lovely. These are the things that matter to me and this ship got them all right. There were a few quibbles. They couldn’t seem to commit to giving us a table for the duration of the seven day cruise, which shouldn’t have been too difficult; every other ship can do it after a day or two if not immediately. The cabin had those annoying slots to put your card into to make the lights come on, but some sensible soul had put a cardboard card in there, mostly solving the problem. There is no longer a lovely little cafe on Three or five for fresh pastries and such. I believe it was called the Cova on other ships, and I did enjoy it. The food and books in the explorers lounge are both scanty and unappealing. That is something HAL should work on. I am glad that they haven’t meddled with the promenade deck as in Konigsdam, Maasdam and some others. I do think that Nieuw Amsterdam is the perfect age and era of HAL ship - there are still bathtubs in outsides and balconies and there is still that lovely deck and the service is excellent while the ship is still new enough to be in excellent condition. This is a ship to sail on again. Read Less
Sail Date February 2020
We chose this cruise for Jamaica, which was very disappointing, it's very dirty and people are trying to sell you everything from taxi's to weed! The ship itself is not fun! You have to make reservations for almost everything, ... Read More
We chose this cruise for Jamaica, which was very disappointing, it's very dirty and people are trying to sell you everything from taxi's to weed! The ship itself is not fun! You have to make reservations for almost everything, which we did not know ahead of time. We were able to see the shows but only because we were willing to stay up late to catch them, otherwise we wouldn't have seen anything. The shows Velvet (this is a dinner show which costs extra), Six and Burn the Floor were freaking awesome and the magician Jessica Jane was great! These things were the best part of the cruise. The food was not so good at the buffet and you constantly have to dodge people, it's way to overcrowded. We were never able to get in to see the comedy show. Syd Norman's Pour House was fun, but we had to stand the whole time and left when the band took a 15 minute intermission. We missed the first stop due to high winds and having to be tendered so we had an extra day on the ship with nothing to do that didn't cost extra money. We barely got into the Canvas by You painting shop, which cost extra and we had to go to guest services to get in and they told us they made an exception for the 3 of us and got us in but they were not nice about it. I hated that there wasn't a main dining room and just a bunch of specialty restaurants that had no openings and were only opened for dinner. Most of the staff was not very friendly, especially at guest services. With that said there were 3-4 totally awesome bartenders in Spice H20 that made it fun and provided great service and drinks. This part of the review won't be paid much attention to but I'm gonna say it anyways...We are smokers. I know we are a dying bread (pun intended) but there are still many of us and the little gross "hot box" smoking area on deck 15 by the pool was crappy for both smokers and the poor non-smokers that had to deal with the smoke while trying to enjoy the pool and it's very close to the kiddie pool. It was constantly over crowded (this should tell you something on a cruise of 4000 people) not well kept and not at all enjoyable. I don't know who designed this little smoking area but it is absolutely horrible for ALL guests, smokers and non-smokers. This giant ship and there were 3 places to smoke: Deck 15 by the only pool, deck 16 in the Spice H20 18 and over bar area, but only half of it, which is the half with a bar so the non-smokers had to come to the smoking area to get a drink if they couldn't find a server to bring it to them and you could not sit at the bar to smoke, only around the bar and the stupidest thing I have ever seen: you couldn't sit at on a bar stool at the bar and smoke, but you could stand up and stand directly behind or next to the bar stool and smoke. Who in the hell thought of this idea??? And who's great idea was it to have a cigar bar that you can only smoke cigars in (which was not open all the time) but you could smoke cigars in the smoking areas? WTH???? Cigar smoke is by far way more stinky than cigarette smoke. Most smoking bars won't let you smoke a cigar in them were we are from!! We paid the same about as every other guest with a balcony room and were treated like dirty, disgusting people. I am well aware that smoking is bad for you, it's a bad habit and blah, blah, blah, but again there are still many of us, young and old that have this bad habit and should be treated better. I was very aware of the fact that in the Casino there were more smoking areas than not, funny how money makes the bad part of smoking and second hand smoke go away!!!!!!! My husband and I would gladly pay extra to be able to smoke on our balcony. Of course, we aren't pigs and wouldn't throw our cigarette butts and packaging in the ocean like some people have done which is why this is no longer allowed on the balconies. One more thing about this rant, vaping...some of those (especially that chocolate concoctions, smell so bad they turn your stomach and those huge clouds of smoke are gross too!!!) My husband and I were told so many times that Norwegian is by far better than Carnival but we disagree. We have decided to try another cruise line when we go on another cruise but we will definitely not be going on another Norwegian cruise. Read Less
Sail Date February 2020
This was my very first cruise. I can say I went into it feeling very nervous and overwhelmed. I tried to make sure I had done all my research on all the ports prior to sailing to ensure it was a worry free vacation. We arrived to port ... Read More
This was my very first cruise. I can say I went into it feeling very nervous and overwhelmed. I tried to make sure I had done all my research on all the ports prior to sailing to ensure it was a worry free vacation. We arrived to port at 12pm on a rainy day in Miami only to find a massive line up, in which parts of it left you standing in the rain. It took approximately 2.5 hrs to board the Escape. Upon entering I was blown away by its beauty and pure size- I couldn’t wait to explore! I quickly learned that the lineup I dreaded having to deal with to board would follow me wherever I went on the ship- food, drinks, washroom, you name it. Which quickly becomes frustrating when you are trying to have a relaxing vacation. On our first sail day we went to go to the pool, only to find it was a sea of bodies in the pool and no chairs to be found. Sadly the Escape has a pool not much bigger than the average backyard pool that is somehow supposed to fit +4000 people. I was very disappointed to know I wouldn’t be able to get anywhere close to the pool. Our first stop was Roatan and we chose to do the Jolly Roger Catamaran and Snorkelling. Everything was perfect. The staff were friendly, and very helpful when teaching how to snorkel. And the Reef was absolutely stunning! Second stop was Harvest Caye, Belize. I was very interested for this stop as I knew the island was owned by NCL and operated by locals. We chose to not do an excursion that day and just explore and relax on the island. What I was not aware of is that our food and drink package are not included on the island. 2 daiquiri’s were a whopping $25! It was refreshing to have a large pool to sit next to as this was my first day being able to go in a pool on our vacation. After lunch we decided to go back to the ship as it was too expensive to be buying drinks when we already had paid for a very costly drink package. Third stop was supposed to be Costa Maya but unfortunately got cancelled due to a local strike. In turn we had a half day at sea as they continued onward to Cozumel. Having over 24 hrs in Cozumel actually worked quite well as we were able to do extra exploring and not be in a hurry to get back to the ship. We went and swam with the dolphins and stingray. It was a 5 min cab ride to the aquarium. Overall it was an amazing experience! The highlight of the cruise was the food. Le Bistro was hands down my favourite restaurant. Most of the staff throughout the ship were friendly and very attentive. The only staff member I can complain about was a bartender at the Mojito bar. We went there every night before dinner and he was always straight to the point and we witnessed him yell at various customers. If NCL is reading this, I would say their app is very helpful when on-board and we caught ourselves always referring to it. You can message fellow passengers through it for a very expensive price. I would like to see them change that so you can message your family members on the cruise through the app for free. Overall it was a great trip and I was able to bring home lots of amazing memories. I do feel like I could use some time away from people though. Personally I would not recommend Harvest Caye but Roatan and Cozumel were lovely. If I go on another cruise it will have to be with less people and more pool options. Read Less
Sail Date February 2020
This was a seven-night Star Wars Day at Sea cruise sailing the western Caribbean. While the cruise was fun with lots of activities on board for children and adults, it was spoiled because of the terrible cabin we had, stateroom 2018 on ... Read More
This was a seven-night Star Wars Day at Sea cruise sailing the western Caribbean. While the cruise was fun with lots of activities on board for children and adults, it was spoiled because of the terrible cabin we had, stateroom 2018 on deck 2 midship. The cruise had a few nights with rough seas, and we couldn't sleep because of a loud banging noise coming from the deck below. Although Guest Services and Housekeeping were sympathetic, no one eliminated the noise. The last night we had to sail through a terrible storm to return to Port Canaveral. The Housekeeping manager offered us another cabin to sleep in on deck 2. The seas were so rough, it didn't help. Disney must know there is something wrong with 2018. Do yourself a favor and choose another stateroom. Star Wars activities were fun, and the entertainment staff added more activities on the day we would have been at Grand Cayman. We couldn't go to Grand Cayman, our second stop, because after we left Cozumel, our first stop, the ship had to sail back to Cozumel because a passenger had a serious medical emergency. Port charges and excursions for Grand Cayman booked through Disney were refunded. Fireworks for pirate night also were cancelled, and a brief fireworks show was scheduled for the following day. Star Wars day on Thursday, a day at sea, was fun with lots of events for kids and adults, including fireworks. My sister's stateroom on deck 7 lost power the last night of the cruise, and Guest Services attitude was "oh well." My brother-in-law had to stay up all night because he couldn't plug in his cpap machine that helps him breathe at night. No one could sleep anyway because of the rough seas. It was the roughest sail we've ever had. Debarkation the final morning was chaos, with lines winding all over deck 3. It took us almost one hour to get off the ship and clear customs. No explanation from Disney crew members on why it took so long. Only two crew members were scanning passengers off the ship, and only two Customs agents were working. 3,700 passengers were on this cruise. Epic fail by Disney. Read Less
Sail Date February 2020
We travel with an adult cruise group. We have an excellent Travel Agent who sets us up on the newest and best ships of Royal Caribbean. We were on the Symphony last year for Super Bowl. This year we were a little skeptical because it was ... Read More
We travel with an adult cruise group. We have an excellent Travel Agent who sets us up on the newest and best ships of Royal Caribbean. We were on the Symphony last year for Super Bowl. This year we were a little skeptical because it was winter break for school age kids. We thought it was going to be wall to wall people. The Symphony can handle crowds!!!! We had absolutely no problems with anything. The ship is beautiful. So many things to do. So many great spots to hang out. The only thing missing is an adult only pool. The Harmony has one but the Symphony does not. My favorite part of the ship is the Trellis Bar in Central Park. Our cabin was in a PERFECT spot!!! We had a balcony cabin on the Aft right off the elevators. It wasn't noisy at all. It was so convenient. Highly recommend the 8th floor for all couples. Traveling with kids you will want the highest deck you can get. It will just be a lot easier for the pool and dining. The cabin itself 8262 is nice and it has plenty of storage. The dining was the best I have had on all my cruises. We did not have one bad meal! *Windjammer was great!!! I typically hate buffets. We never had a problem getting a seat. There were sooo many choices!!! We ate there for one breakfast and one dinner. *Solarium Nice atmosphere, food choices great but windjammer had much more. Service great. We ate here for lunch on a sea day. *Main Dining Room....My Time Dining... Awesome...Lamb Chops!!!!! Delicious Lobster!!!! Great Service We had dinner there 4 nights. 2 nights we had reservations 2 nights we did not. We had no issues getting a table. We also ate in the Main Dining Room for an outstanding brunch on Day 6. *El Loco Fresh....Great little Mexican buffet off the pool deck. We had lunch there on the first day. *Playmakers...Great wings... We had lunch on a sea day there. The Goal Post Margaritas were very good. *Hooked Seafood....Outstanding!!! We had dinner there the first night. We only made it to the Comedy Show. We enjoyed it. We did not have reservations but did not have any trouble getting in. We also enjoyed the Live Music and dancing at Dazzles. We had the drink package. Well worth the money. Service...Outstanding!!!! Every day, every where we went!!!! The only day is was a little crazy was when The Port of Costa Maya was basically closed. The crew was not prepared for a sea day. 5000 people got off the ship then came right back on. The staff was in MayDay Mode! LOL Within an hour the staff came through. I'm sure they were to have the afternoon off but everyone rallied and took great care of all of us. Special shout outs to outstanding staff members.... Our cabin attendant...Iputu Antara Hooks our waiter...Jhun My favorite spot on the ship with outstanding service Trellis Bar...Samuel, Lucan, and Karen Coco Cay...Amar and Vincent..The Beach Club Ports... Roatan...Our Travel Agent arranged to have a Nurse from an orphanage meet us off the ship and we gave her back packs filled with school supplies...This was the high light of my cruise. Then we went to a beach resort for the day. Costa Maya...We had a beach club booked called YaYa Club. They gave us a full refund because the taxis were on strike. 5 stars to YaYa for the full refund!!! Cozumel....Our Travel Agent arranged a private catamaran sailing and snorkeling trip. Again... a great day!!!! Coco Cay...A Perfect Day......Outstanding!!!!! We paid extra for the Beach Club. This area is brand new. Nice lounge areas, beds, pool, shade, but lunch was the high light and a bonus because we had no idea at the luxury it was going to be!!!!! The filet was THE BEST I EVER HAD!!!! And my husband is a chef!!!! That says a lot!!! They served whole lobster, and a Lobster burger that is a must after the filet!!!! We also enjoyed playing the games in the sport center. We did not do the Thrill Park but we did hear that the lines were long but that is typical for any water park. * Wifi Worth it!!! Embarkation and Disembarkation smooth as silk Summary....We had an awesome time!!!! little tips....Bring your thermal drink cup to the pool and excursions.... keeps your drinks cold You do not need towels for Coco Cay if you're at the Beach Club. They have nice towels there. Read Less
Sail Date February 2020
OMG, can't say enough praise to all employees on the MSC SEASIDE.. This is our second msc seaside cruise that we talked two couples into going. They all loved it. Very quick embankment this cruise. Rooms were very clean and ... Read More
OMG, can't say enough praise to all employees on the MSC SEASIDE.. This is our second msc seaside cruise that we talked two couples into going. They all loved it. Very quick embankment this cruise. Rooms were very clean and always kept up to our satisfaction. Food was excellent as USUAL..!! Hand sanitizer available everywhere by employees..!! Theater shows every evening were all amazing , lots of talented singers, etc. Outside activities by pool were fun. Shows at all lounges were great. Personal dinner seating every evening was to perfection and selection topshelf.. At disembarkment my wife noticed that she left her purse up in our room while we were already awaiting our taxi to our motel where we left our vehicle. Talk to msc attendant and he called ship and someone rushed her purse down to us within 20 minutes. WOW, we were happy for their quick response to our emergency. MSC, WE WILL CRUISE AGAIN SOON #4..!! Read Less
Sail Date February 2020
This was our second Norwegian Cruise. Our first was out of Manhattan in 2014 on the Breakaway to Bermuda. We made use of none of the specialty restaurants, ship sponsored shore excursions or drink packages. In spite, we enjoyed it and ... Read More
This was our second Norwegian Cruise. Our first was out of Manhattan in 2014 on the Breakaway to Bermuda. We made use of none of the specialty restaurants, ship sponsored shore excursions or drink packages. In spite, we enjoyed it and rebooked on the Escape our of Miami in Feb 15, 2020. Pros: the staff, to include general manager and assistance general manager were easily accessible and accommodating. Very much so! We had a small problem and called Duncan, the assistant GM and he was fabulous. Our problem wasn’t solvable, but Duncan spent a lot of time sorting the issue out. The staff was beyond gracious and friendly! The ship was immaculate. There were so many people on board, but we never waited in line to eat, see a show or play the slots, or just get around the ship. Pretty impressive feat. A large vessel with a small bouy feel to it! Our Steward was a hard working man named Mario (although I believe his actual name was Olayao). He was in and out of our cabin three or four times a day keeping it clean and comfortable. He was the Steward for 12208. Another noted worthy staff memeber was a waitress, Lourdes, from Cagney’s steakhouse. She may be the finest waitress I’ve ever had. Friendly, prompt, professional, courteous. Norwegian is lucky to have Duncan, Lourdes and Mario! They are the reason we will cruise again with NCL. The cons: Belize’s Harvest Caye is a manufactured island, I believe solely for NCL. It was expensive and offered no real local feel. Everything was touristy and artificial. Don’t get me wrong, it was a beautiful little island, but felt a little like a low budget theme park. It should be part of the meal and drink package, particularly if it is solely a NCL property. Because we dropped anchor rather than moor pierside, the liberty launches (tendering vessels) were madness boarding on each end. The lines getting off the ship were decks long and the lines getting onto the liberty launch back to ship was a quarter mile long! It took 2 1/2 hours to back aboard. The wait was all on the harvest Caye end. Boarding from the liberty launch was pretty quick. The lines on and off the ship were a challenge. Specifically boarding on the first day. It took literally 3 1/2 hours to get aboard. Made me wonder if the Haven is worth the extra money? Once aboard, the ship absorbed the people very well. We were very impressed by that. Our stateroom had an adjoining stateroom with my son and daughter, but we had different stewards. This seemed odd, but we accepted it. I tipped both Stewards on day one handsomely in hopes that great service would follow. In Stateroom 12210 (The children) that did not happen. We didn’t see the steward but once or twice the entire week. On the last day he was making up the room for the next guest while we were at breakfast and our things were still in the room. Mind you, that was at 7am. Ridiculous!! I guess he was going to try and get off the ship between cruises. I get efficiency, but not rudeness. He didn’t remember our names, nor the names of my children. Plainly, he stunk! I tipped him zero when we left. Can’t remember his name! NCL should be aware of him. He was terrible. In sum, the food, drink, entertainment, restaurants, relaxation, friendliness of staff, accessibility of ships officers was beyond our expectation. When I was offered a assistant GM’s card, I never expected to use, but moreover, NEVER expected the wonderful attention he gave our concern, the follow up by him personally with a phone calls and then an invitation to air it out with someone if we felt the need. None of which was our intention more desire. The crew was fantastic. I cannot overstate that. This is a top shelf sailing company! Money well spent and a lot of value for our dollar! I chose to rate the individual categories based on our stateroom, not our children’s. Read Less
Sail Date February 2020
RC once was the premier in cruise lines, from food quality to ship excellence. Rhapsody was without proper maintenance, rust throughout, banisters sadly worn and chipped, paint sloppily administered with many many paint drips on stairways, ... Read More
RC once was the premier in cruise lines, from food quality to ship excellence. Rhapsody was without proper maintenance, rust throughout, banisters sadly worn and chipped, paint sloppily administered with many many paint drips on stairways, jogging track and walkways. Lounge areas have many many upholstered chairs worn down to the wood. Embarrassing. 2 star old hotel appearance. Dining room (Edelweiss) was excellent food each night. Open cafe (Windjammer) was a range of very good to embarrassing. Cold and dried out sausages, pancakes that were flattened and flavorless and desserts that seemed made of consistently low quality or limitrd flavor ingredients. A few ok desserts, but generally low quality. Not the food one came to expect from RC in years past. Service was excellent throughout the ship, but no better than every other cruise line with the exception of Costa, which is horrible. Entertainment: Bands and musicians were very good. Shows were hit and miss. First routine of RC dancers (western night) came off as a gay Broadway /cowboy mishmash. From then on we avoided. "A Night with Adele " was well done performance by guest singer (Mary Jo as I recall). Inroom movies were frustrating. Only 2 movies all day, 3 hrs apart. Next day, 2 new movies. No ability to choose (only one channel for movies) so cruise days were disappointing. Large deck screen is nice, but often only showed the same movies all day long. Ping pong tables (2) needed repair. Exercise room is good, but dated. Deck areas had plenty of lounges. Stateroom interior, of which we purchased the largest option in the class, was the smallest stateroom we have seen on Any cruise line (Holland, NCL, Celebrity, Costa, Previous RC). And it was worn out and very unimpressive with exposed wood and large rust issues in the bathroom. Read Less
Sail Date February 2020
I just disembarked the Symphony of the seas and spent an amazing 7 nights aboard this beautiful ship. On-board & off boarding : The new terminal is beautiful and the process was so seamless. We were on-board in no time and off ... Read More
I just disembarked the Symphony of the seas and spent an amazing 7 nights aboard this beautiful ship. On-board & off boarding : The new terminal is beautiful and the process was so seamless. We were on-board in no time and off boarding was a breeze they have facial recognition software too so it’s very easy and time saving. The crew aboard the symphony of the seas really goes out of their way to make simple amazing. The food is good however when compared with NCL they seems to lag but definitely better than other cruise lines. This cruise we selected 2 inside vs 1 balcony however did the royal up on 1 cabin and got a ocean view. The cabin faced the front of the ship and was really nice however a bit noise for docking purposes when we arrived at a port early. The ports we visited were - Hondorus, Costa maya Cozumel and. Cococay. While 3/4 ports we visited before. Hondorus - ok port has very few shops. The alcohols here was the cheapest at duty free and we missed a good deal. Costa maya - the port has a nice area with tons of shops restaurants and bars - swim up bar. So pool and chairs as well. Normally there is a shuttle to the gate but this time there was none. This is a really long pier and long walk to the ship. Cozumel. Normally I would say this is my favorite however not so as this ship docked at a different area from where NCL docks. So this port was not that nice. It seems that they are building some shopping malls but they are not complete. Research which port the ship is docking as there a 3 docking ports. Cococay- omg. So pretty. Really nice. There was a shuttle to take you to the gate of the island park and another tram that takes you around the island. Tons of beach chairs in different areas. Small area with shops, complimentary buffet and snack areas. This is a good selection for family with kids and certainly a good option provided by royal Caribbean. Check out my you tube video perfect day cococay tram ride. Read Less
Sail Date February 2020
Our cousins invited us to join them for their 1st cruise and i’m so glad they did because it was once in a lifetime experience. Our cabin was so clean and we enjoyed the balcony at room 1063. Thank you to Heri for keeping our room ... Read More
Our cousins invited us to join them for their 1st cruise and i’m so glad they did because it was once in a lifetime experience. Our cabin was so clean and we enjoyed the balcony at room 1063. Thank you to Heri for keeping our room clean and tidy. The food overall were great. We liked the burgers, sushi and the buffet. So many varieties to choose from. Always taste good and fresh. And most of all our dinner at Washington dining was awesome, delicious food. We set at table 309. The servers were excellent. Always asked us how’s the food and if we need something. Even when we just see them in the hallway, approaching us and asked if we already had breakfast or if we need something. We felt so welcome. I felt so bad for not getting their names and tried to post pictures of them but for some reason it won’t post. Hope they get the credits that they deserved for doing an axcellent job. We had a great time and before arriving home we already planned our next cruise with carnival. Overall rating was excellent. Read Less
Sail Date February 2020
What a piece of junk! Needs refurbished, or at least fixed. I never thought it possible for a cruise ships food to be so terrible. The biscuits resembled hardtack not actual biscuits. The crew is either complete novices, or imbeciles. ... Read More
What a piece of junk! Needs refurbished, or at least fixed. I never thought it possible for a cruise ships food to be so terrible. The biscuits resembled hardtack not actual biscuits. The crew is either complete novices, or imbeciles. Dining service was cold and had no feeling. Food was terrible. The breakfast buffet was yesterday's leftovers, and the breakfast brunch in Washington dining room was even worse if possible. Tried an egg benedict and it was a soft boiled egg still mostly in the shell on a piece of ham smothered in a yellow gravy that only resembled hollandaise. The cabin was nice. Had a deck 1 porthole. However, some exhaust fan on the crew deck had a broken blade or something that banged against the hull of the ship all night making it nearly impossible to sleep. Overall the service was not up to a typical cruise standard. Perhaps the saddest thing is that Carnival used to have a reputation of being a fun ship. Now it is a sad ship. Entertainment was non existent. Everything in the Ivanhow theater was about shopping excursions, or sales on the ship. How can you take a game such as beer pong and make it so boring that everyone leaves? Sad. Drinks are just water. Food is cold and inedible. Service is non existent. Ports of call, Cozumel is fine. Progresso is a crap town. Took over 1 1/2 hours on a bus to get to merida Centro and stll not much to see. Carnival nickels and dimes every single thing and the cruise director kevin/devin/gavin whatever his name was only cared about selling more crap onboard. Stay away from this ship if you value your money at all Read Less
Sail Date February 2020
This is my family’s 3rd cruise with RC. We have done Oasis, Anthem and now Symphony. First THE GOOD. as usual, the dining room staff are terrific in the MDR as well as the Wydjammer. My wife has Celiac and they have treated her with so ... Read More
This is my family’s 3rd cruise with RC. We have done Oasis, Anthem and now Symphony. First THE GOOD. as usual, the dining room staff are terrific in the MDR as well as the Wydjammer. My wife has Celiac and they have treated her with so much kindness and consideration to make sure she has adequate food choices. Our waiter Marlon at table 301, allows her to pick her meals the night before so they can be specially made. The head waiter also helps out a lot during dinner and breakfast. In general the food Has been good , but maybe not “as good” as in the past. I didn’t get the Alcohol Package so I don’t drink As much so bartenders don’t seem as friendly this time around . But maybe it’s just because l’m not as drunk ? IDK But my BIGGEST COMPLAINT is there is wayyyy to Much dead time doing nothing. On other cruises there was ALWAYS ALWAYS something fun going on. On this cruise , with the exception of the big shows (Hairspray , hiro , 1977 Etc the choice are few , repetitive and boring. It’s pretty much trivia, karaoke, Latin fiesta 500 times a day, the same band playing in different spots, dance lessons and bingo. And mostly everything seems to be right around dinner time or start super late. So you have this lull of time from like 2-530 and then from Like 630-10. Other cruises there was ALWAYS somethings. They had a Journey cover band. They had a magician. They had this awesome singer who could imitate any genre of music. And this was in addition to Spectras cabaret, and the main show and just multiple games shows And a VARIETY of bands. Not the same band every night in a different spot and or “Latin fiesta” we’ve been bored every day Read Less
Sail Date February 2020
Go to your nearest Mall. Double the price of coffee, triple the price of beverages, then add sociopathic security guards who enforce confiscatory policies by leveraging safety to take money from you. Examples include the policy that ... Read More
Go to your nearest Mall. Double the price of coffee, triple the price of beverages, then add sociopathic security guards who enforce confiscatory policies by leveraging safety to take money from you. Examples include the policy that you can't wash your bathing suit, because doing your laundry is unsafe (safety is $35 a bag for wash service), video games involving balance on a fake boogie board that are "unsafe" for my gymnast daughter but safe for her 53 year old dad (so they can sign him up for a wristwatch promo) or confusing embarkation beverage policy which results in having to buy their onboard beverage package ... nope I am not an alcoholic, don't need $500 + in booze sold to my suite mates. The irony of Royal Caribbean's use of "safety" to fleece customers is that Royal Caribbean operates under Bahamian law specifically so it can avoid US safety and labor regulations. As to the rest of the cruise. Like most high end malls and hotels, it has good architecture and design. Like most theme parks the good stuff is crowded and Royal Caribbean seems to attract aggressive customers who will run over your kids for their third helping of dessert, and save all the seats in the auditorium for whatever you want to see. The shows are actually good, even by Disney standards. Why they build tiny theaters on ships with a 6,000 capacity is simply because they want to say they have the feature offered, not that you will get to enjoy it. At it's core, Royal Caribbean is just a bad company. These policies, the cheap food, the repetitive onboard music, the broken coffee machines, the constant $50 and $100 per person because you are in their monopoly hell; it a senior management issue. They are focused on extracting revenue, not providing value for their customers. It is a miserable experience to be their victims for a week. So bad, I may book a flight home out of Cancun and simply get out of this mall. This is our tenth cruise. Can not wait for it to be over. Disney is just so much better (with a smaller capital expense, they simply treat their guests as guests instead of chumps to be targeted for corporate theft) Read Less
Sail Date February 2020
We chose this cruise to celebrate my granddaughter’s 10th birthday. Since she has enjoyed visiting Disney World in the past we felt this cruise would also be special & give her memories to treasure. I must say that the cruise staff ... Read More
We chose this cruise to celebrate my granddaughter’s 10th birthday. Since she has enjoyed visiting Disney World in the past we felt this cruise would also be special & give her memories to treasure. I must say that the cruise staff was friendly & helpful. Staterooms were larger, clean & comfortable. Food was equivalent to other cruise lines. Activities were numerous but not truly family orientated. Most activities were held in the Oceaneer Club were children participated with other children & in my opinion, were geared for children less then 8. The club actually reminded me of a locked ward. You could bring your child there early in the morning & leave them there until late in the evening if you wanted to. I witnessed many parents do exactly that-lock their child in claiming safety & then they would go off & do whatever, mostly drinking. For a family orientated cruise drinking alcohol was greatly promoted. At ports, more time was spent getting to a Ship excursion then actual time available to enjoy it. Communications regarding when your transportation was returning to your ship & were to get that transportation was poor. Read Less
Sail Date February 2020

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