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38,564 Caribbean - Western Cruise Reviews

Very disappointed in this cruise. Cabin was so so hard to get around the veranda was small. We did have a wonderful cabin boy. Found the main dining room lacking in food and its presentation was quite boring.enjoyed the specialty ... Read More
Very disappointed in this cruise. Cabin was so so hard to get around the veranda was small. We did have a wonderful cabin boy. Found the main dining room lacking in food and its presentation was quite boring.enjoyed the specialty restaurants had entertainment twice and it was very good rest of entertainment was average. Nothing you couldn't live with out.my husband had a scooter which we were assured would fit in our room. Unfortunately could not fit in doorway. We made several phone calls with dimensions and were assured it would fit in doorway. Had to leave at the end of the hallway also had to make a call to have it picked up to be charged since it wouldn't fit in the room. We spent time on deck 16 which was for adults it had 2 hot tubs and a shallow sitting pool unfortunately you had to go to deck 15 to sign out a towel and when you were through had to return it to deck 15 i did enjoy breakfast with made to order omelet if you wanted to toast an english muffin bagel etc. There was i toaster on on side of buffet and one on the other and one that didn't work.also the cruise the fresh squeezed orange juice maker was broken. I found the help was not sufficiently schooled if you had a question. I also found you were nickled and dimed to death for instance it cost me $8.00 to have my boarding passes printed.we have been on more then 40 cruises and have never been charged to have that done. Also i found things not kept up for cleanliness i observed one elevator had spills on the floor from almost beginning of cruise till we left. Read Less
Sail Date March 2020
We bid on and upgrade suite and got it.. it looked the same as a regular suite with double the size balcony and bathroom.. 3 of us in the room so it was comfortable. Mark took care of our room.. he was great and brought us anything we ... Read More
We bid on and upgrade suite and got it.. it looked the same as a regular suite with double the size balcony and bathroom.. 3 of us in the room so it was comfortable. Mark took care of our room.. he was great and brought us anything we needed right away.. we tipped Mark everyday, which we always do on a cruise, and Mark made sure we were in need of nothing! Great experience.. We were traveling with 6 family members... all of us enjoyed something different.. My teen girl loved encore.. a place she could meet 13-17 year olds.. and spent lots of time with these kids as the days went by... The cigar lounge was our favorite place to go after dinner with my husband and adult sons.. we thoroughly enjoyed all the men and women we met there.. Learned how to play craps with my oldest son! Great late night entertainment...Met the same dynamic group of people every night..So fun! My husband enjoyed the hot tubs in the quieter part of the boat.. he also loved the water slide that drops the trap door under your feet and away you go fast through a tube over the side of the boat and back again.. We all wanted sun... it was spring break, super small pool,, lots of drunk obnoxious 21 + year olds crammed around a large bath tub.. 2 days of this until we found H2O at the front of the boat with water falls to walk through when you get hot and perfect place to talk and read... Honduras was our first stop.. We all did a snorkel and kayak tour.. Our guides were awesome.. the fruit and food were delicious Read Less
Sail Date March 2020
I will never go on a NCL ever again after the experience my boyfriend and I had. We did get a good price because we booked it two weeks before our sail date. However, it was not worth what we paid. One of the only things we enjoyed was ... Read More
I will never go on a NCL ever again after the experience my boyfriend and I had. We did get a good price because we booked it two weeks before our sail date. However, it was not worth what we paid. One of the only things we enjoyed was seeing the stand-up comedians and a comedic magician in the Breakaway Theater. They were both very talented and amusing. As for the things we did not like...when we first got on the ship and into our room, our toilet would not flush and I had to tell a worker who then said the entire hallway's toilets were not working either. The first island we were supposed to dock at was Bahamas. The morning of that, the captain said we would not be stopping at all because of the windy conditions. While I understand that they cannot control the weather, I feel like we should of been compensated in some way for missing an entire port - the one I was most excited for. Because of that, we were at sea for another whole day. In addition, the main pool was closed for 2 days because of the wind. Again, another compensation would of been nice. Two days at sea and no one can even swim? Also, the tendering process was by far the worst and most unorganized process I've ever experienced on a cruise. And this is my 5th cruise. We had specific times we were supposed to be on the tender, but the tender boats were hours late for every port. This made us very late for our NCL booked excursions those days. In Cozumel we were supposed to be at our excursion meeting point at 12:15 pm for a 4.5 hour excursion - a speedboat and snorkel session for $135 per person. The ticket said allow 45 minutes for tendering so we needed to be on the tender around 11:30 am. We were all forced to wait in the theater until at least 1:00 pm because they said there were no tenders for anyone yet. While the speed boats were fun our snorkel session was about 20 minutes and I saw about 5 fish total. Then he made us get back in the speed boat and return to shore at 2:30 pm. We were very upset we did not get to have the full time. The taxis picked us up at 3:45 pm. When we complained to the Shore Excursion desk, the lady was rude and did not believe us. She ended up giving us both 20% off the excursion after arguing with her for 20 minutes. Lastly, the food was not the best. My boyfriend and I had to eat at the buffet at least one meal a day because there was not many complimentary places to eat at. And the Manhattan Room (main dining room) was not very big and a dress code is required for men. I've cruised with NCL before and the last time was nothing like this. I do not recommend Norwegian Breakaway. Read Less
Sail Date March 2020
Let me first say the entertainment, stateroom attendant and dining room waiters were great! However........ Don’t forget to pack your patience! We planned this trip for our four teenagers during spring break. We decided to not ... Read More
Let me first say the entertainment, stateroom attendant and dining room waiters were great! However........ Don’t forget to pack your patience! We planned this trip for our four teenagers during spring break. We decided to not cancel and move forward despite the coronavirus. Which we probably should had canceled but we decided to give it a shot. Huge disappointment. First disappointed was not being able to upgrade our room despite 900+ canceling. We tried to upgrade all 3 staterooms and were told only one room “maybe” could upgrade and they will contact us. Which they never did! We wanted to stay together with our children and that was not even an option. The rooms were very outdated. Did not have refrigerators as expected. We have a diabetic daughter who requires a fridge for her insulin and it was not in the room as requested. We ended up receiving a car type plug in cooler. Very disappointing. There was no water readily accessible. The closet door was falling off. WiFi was horrible and overpriced. We had to go visit the guest relations desk at least a dozen times. Half the time you are screaming your issue due to the loud music at the centrum. Bad place for the guest relations desk. It was very hard to understand most of the staff but luckily we had a young lady that tried to handle what she could. They allowed charges on our account despite being flagged not too. Guest relations was not worried about customer satisfaction. You could tell they are used to complaints. They did not react. We shared our disappointment but was obvious they did not care. The food was terrible. The only half way descent food was in the main dining but the portions were small and very bland. However, The waiters were very friendly and did a great job accommodating our gluten free daughter. They treated her very good. Her every food needs were met! The buffet was terrible. There were not many options unless you want to pay for it. Alcohol drinks were watered down. 700 dollars for two. And barely any alcohol in the drinks! The only two fun things for the teenagers were both closed the entire trip. The rock wall and the bungee trampoline were closed. There was not even a basketball court. Just a pool for the kids...no slide. Not much at all. I can’t imagine how crowded the pool would had been if the 900 people that cancelled would had showed up. It was packed. Very small pools. Sure wish we would had done our research. This ship is not very kid friendly and is very old with limited food eateries (that are included in price). The entertainment for adults was good. Most staff members were very friendly. We have an Alaskan cruise schedule in July and will be canceling. We only booked this cruise since we had the Alaskan cruise already booked since last year and wanted to stay with one cruise line. We have cruised with Carnival in the past and will travel with them again. Beware…they charged our account the very last day 125.00 for towels which we returned all our towels. They do not give you anything stating how many you borrow and return so you are relying on the attendant to enter the correct information. They did take the charges off but I can only imagine what a mess it would had been to fix this error after the cruise. This was done the last night of the cruise and luckily I noticed early enough to dispute it. Cozumel was very nice and we seemed safe however progreso was very sketchy. I would not recommend getting off the ship there. Read Less
Sail Date March 2020
Even though our trip started under a Coronavirus cloud, we were able to make it just under the wire, with all of the cruise warnings. The Infinity did a wonderful job with near constant cleaning, Purell stations everywhere, temperature ... Read More
Even though our trip started under a Coronavirus cloud, we were able to make it just under the wire, with all of the cruise warnings. The Infinity did a wonderful job with near constant cleaning, Purell stations everywhere, temperature checks before boarding. We were able to get a great deal with perks in Aqua class and loved our cabin. Sure, you could tell in some areas that it is ready for a renovation, but that was not an issue in any way. I cannot say enough good things about the crew. We ate almost every meal, breakfast and dinner, in Blu. The food was amazing, and our wait staff became family by the end of the week. Since I had not been on a Celebrity cruise before, I was not familiar with what type of entertainment they would have. But, we didn't have enough time to do everything we wanted. There was always an activity or class in which we could get involved. My cousin loved it so much (it was her first cruise) that we have a deposit down on a future cruise, destination to be determined. Read Less
Sail Date March 2020
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing ... Read More
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing and tasty food each night. The waitstaff doesn't bend over backwards for their guests, which I assure all you boomers is not actually rude, and a lot of them speak limited English, so just be smart about how you order things, and don't expect them to run around the ship getting you fancy drinks that aren't available in the dining room, get them yourself. The pool felt a bit crowded on the days at sea but get yourself a spot on the upper side decks with a view of the ocean and it's absolutely amazing. The bars are quite nice and well placed outside of the dining areas and theater. I think the entertainment and nightly shows were my favorite part. The shows usually featured signing and dancing and the acrobatics were very good. If you get a chance to see the Addams' Family show definitely go for it as it absolutely blew me away. The entertainment staff is a lot of fun and definitely works super hard to make your time not in port a memorable one. Again, just keep in mind that this is a more European feel if you're an American boarding for a Caribbean cruise and all will be perfectly fine. Also the guest relations are some of the most resilient people I've ever met, so don't expect a room upgrade under any circumstances; my cruise was during the COVID-19 outbreak with a much lower number of guests than usual and even so the best we got were chocolate covered strawberries after asking 3 days straight haha. All in all this was an absolutely amazing cruise and I think next time I'll skip out on Carnival and Princess and go for an MSC cruise. Read Less
Sail Date March 2020
We chose this cruise for the promo. EZ drink package, wifi and OBC. We flew directly to Miami on sailing date and were met at the airport by shuttled arranged by MSC. It was a short ride to the port and we were checking in very shortly. ... Read More
We chose this cruise for the promo. EZ drink package, wifi and OBC. We flew directly to Miami on sailing date and were met at the airport by shuttled arranged by MSC. It was a short ride to the port and we were checking in very shortly. \ We found the Armonia to be a very well organized ship. We found our cabin (we had booked Interior Guaranteed} and were upgraded to an Oceanview. The cabin was bright and though not spacious it was sufficient for two people. I was surprised at the closet space, having been on the Meraviglia where space was limited. We were assigned first seating dining and shared a table for 6 with one other couple. We enjoyed the variety of foods offered and found the portions to be adequate. Our waiter was Landi and he did an excellent job taking care of us. We found there was a variety of activities to keep us busy when we wanted to be busy and just relax when we wanted to do that. We are older and don't stay up late so we didn't do many shows. But heard a lot of good things about the shows. The service was extraordinairy. I had to stop by Guest Service our first day and get help with my wifi. Arpy was very helpful. I accessed my messages and found that my daughter had passed away suddenly the night before. My first thought was to fly home so I went back to Arpy and explained i needed to find out how to arrange a flight. She calmly said she would put through a call to my family and I could speak with them and decide what I needed to do. This was accomplished in just a matter of minutes. After talking with my other daughter it was decided that things were under control and to stay on the cruise as it was only a week long. Thanks to having been able to talk to family I felt able to finish the cruise. With the threat of the Coronavirus and knowing we would be around family we stayed aboard while in port. We had been to Jamaica and Grand Cayman before. Our hearts went out to the crew when it was announced by the Captain that this would be the final cruise for the ship and the crew would be returning home. And although we prepaid our gratuities we tipped our waiter and wait staff knowing they were losing income. We will definitely be booking with MSC again. Read Less
Sail Date March 2020
Although we have cruised many times, this was our 2 cruise with Carnival. But in short, we, as a Family, had a blast! The kids were highly entertained. Cozumel was super fun! I counted 8 Ships, but later noticed 2 more. Safe to say ... Read More
Although we have cruised many times, this was our 2 cruise with Carnival. But in short, we, as a Family, had a blast! The kids were highly entertained. Cozumel was super fun! I counted 8 Ships, but later noticed 2 more. Safe to say around 20 to 30 thousand people......The Island was packed. Everyone was having a great time. My husband and I have already booked our 33rd and 34th cruise with Royal in August 2020 and December 2020. Our 35th cruise in April 2021 with Princess. We have always in all our travels, practiced safe sanitizing...and have never, in all our cruising trips have ever gotten sick. I'm now in my late 50's and my husband in his late 60's. I will say how excited we were that on this Carnival cruise, the sanitizing Team Members were constantly cleaning hand rails, public bath rooms, casino slot machines, etc. All 8 family members returned home with no illness. The cruise industry can count on our support. Read Less
Sail Date March 2020
We were the last cruise before the COVID started. This was my 6th cruise (2nd on Norwegian). First I must say the cruise line did an exceptional job of keeping the ship clear & cruisers safe. (All public restroom doors open, servers ... Read More
We were the last cruise before the COVID started. This was my 6th cruise (2nd on Norwegian). First I must say the cruise line did an exceptional job of keeping the ship clear & cruisers safe. (All public restroom doors open, servers at the buffet, no salt/pepper, cream/sugar on tables, etc.) The reason for this review - The Norwegian Getaway is the most poorly designed ship I have ever been on. No areas to sit around the pool deck, No adult pool in the rear (adult area). No Music to be found during the day, not even piped. Unless you purchase the Vibe or book in Haven you only get Half the ship. As for dining, we used the dining plan, works well - but having to reserve so far in advance and not knowing the days itinerary sucks, you have no idea what shows are events are going on 6 months in advance. Read Less
Sail Date March 2020
In south Florida for a relative's wedding and decided to cruise with brother and his family who has sailed on Royal Caribbean for several years. This was cruise number 18 for me but have only cruised on Carnival and Princess until ... Read More
In south Florida for a relative's wedding and decided to cruise with brother and his family who has sailed on Royal Caribbean for several years. This was cruise number 18 for me but have only cruised on Carnival and Princess until this cruise. Embarkation- was in a junior suite so went to the suite line- very fast and we were on the ship in 30 minutes. The Ship- oh my gosh, it was lovely! The ship decor was classy and not the overt tackiness of some of the other ships I have been on (sometimes I do like tackiness). The ship was a smaller ship but I found it very easy to find my way around. The champagne bar was very small and intimate, we spent a lot of time there. The promenade had many shops, I did get some Gelato which was good. My husband got Starbucks a few times but otherwise it did not utilize the clothing/jewelry shops Beverages- I had the basic soda package and found many places to be able to fill my cup with the freestyle machines. The Price of Alcoholic drinks seemed expensive but I think it is average for the industry. I just do not drink enough alcohol consistently to make the beverage package worth it for me. I will next time get the deluxe soda package with includes Sparkling water, juices and mocktails. LOVE LOVE the solarium, never a problem getting a lounger, the hot tubs were crowded but I really like the fact that they are covered and found the decor gave an atmosphere of relation. It was just a nice area and I happily spent many hours reading in the solarium. Word to the wise-do not go at Spring Break (they had their boombox and were playing music very loudly in the hot tub at various times) Yes my bad for booking at Spring Break, not Royal's fault Food-MDR was some of the best MDR food I have ever had. Our Waiters Marianos and Aris were the best waiters I have ever had! CHEF's TABLE- the food was exquisite, the wine was wonderful. Lovely presentation but the area where the chef's table was located(a landing above the dining room) made it very noisy and difficult to hear what the Chef was saying. I do like the fact that on Carnival the Chef's table is in a private room. Facilities-did not use Gym or Spa Smoking Area-for those that smoke or vape- Large area on the Port side pool deck (plenty of ashtrays) as well as the casino and I think there was an area on a lower deck as well. Entertainment-made a good sized deposit in the casino. The casin it self was not very large but a good assortment of machines. I found the slots to be good for a cruise ship but the points system is a little more rigid than Carnival. I usually accumulate 7000-10000 points on Carnival but on Royal it was only about 3000 points. No free drinks at 1500 points. Activities- we did want to participate in trivia but unless you get your seat early it is usually very crowded as it is a popular activity. Ports- The only port we got off of the ship was Cozumel-went to Palmeras for ceviche. (yummy) Debarkation- Did Self assist, a bit disorganized but was off the ship in about 45 minutes I love this ship and want to go on her again but unfortunetly she will be going to New Jersey and finally Texas. I live in Florida and it is an easy drive to the ports in Florida. Guess I will Just have to fly! Im thoroughly impressed with Royal Caribbean and have already booked another cruise with them. I especially like this ship and would almost go so far as to say Its my most favorite ship I have ever been on! Read Less
Sail Date March 2020
I chose this cruise because it was going to Key West & Cozumel, 2 places I wanted to revisit and leaving out of Canaveral meant I did not have the additional drive to Miami. We are platinum with NCL so we know what to expect ... Read More
I chose this cruise because it was going to Key West & Cozumel, 2 places I wanted to revisit and leaving out of Canaveral meant I did not have the additional drive to Miami. We are platinum with NCL so we know what to expect Ship: Small which is OK but it is laid out very poorly, you have to go thru too many places to get where you are going Cabin: we had a handicapped accessible room ( I use a wheelchair) Room layout was fine, Bathroom layout was fine. But there were a lot of issues, the toilet would not flush after about an hour of being in the room( it was fixed right away). The shower flooded all the way into the cabin ( they tried to fix it multiple times) it was never fixed. The air conditioner did not work, after they said they fixed it 3 times, until we waited in the room for the repair guy it was finally fixed , 3 days later. Dining: the food in the main dining rooms was good. The buffet is the worst I have seen on a ship. I know this was a smaller ship but the items in the buffet just mirrored on the other side. Poor selection, and some items were there for days. We tried the Sports bar for a change and that was awful. I ordered chicken tenders and my wife ordered a panini , the tenders were limp and rubbery, like someone microwaved a frozen piece of chicken, the panini was on a sub roll with a couple of grill marks on it and what was in it was inedible. We are not food snobs but this was bad Entertainment: saw the Rock and Roll show it was OK, the couple they had singing Country one night in the Bliss were really bad Service: as usual the NCL staff were great, but the room attendant was not so good, I don't think he actually cleaned the room at all, just took out the trash and gave us towels Key West : highlight of our trip, had a good time there Cozumel: too many people hassling you to buy there stuff Getting on & off he ship was fine, actually getting of was the best we have ever had , was in the car by 7:45 Would I go on the Sun Again, NEVER will I go on NCL again, yes , just has to be the right ship and go someplace new Read Less
Sail Date March 2020
This was my third MSC Yacht Club Cruise and my first Solo Cruise. A last minute work conflict prevented my wife from accompanying me this time. We have sailed all the major lines and have determined that the MSC Yacht is the best value and ... Read More
This was my third MSC Yacht Club Cruise and my first Solo Cruise. A last minute work conflict prevented my wife from accompanying me this time. We have sailed all the major lines and have determined that the MSC Yacht is the best value and the standard for outstanding service. We have booked another Yacht Club cruise in October 2020. Embarkation was quick and painless. On the ship in about 30 minutes, including the temperature check. Having sailed on the Seaside several times, I found the Meraviglia a beautiful ship with some differences in the layout that some like and others don't. I myself believe that the crew makes the difference, not subtle differences in the layout. I personally like the Yacht Club layout of the Seaside better. But, when I saw my friend Justin behind the bar and Arthur, the Head Waiter, it fell like home and the comparison went out the window. They took very good care of me, which compensated for me being solo. The Suites are laid out a little different. However, they are very open and spacious. There seems to be less storage space. But, it seems be plenty adequate for two people. My butler wasn't on par with the other butlers we have had in the past. He and his assistant kept the room was spotless and fulfilled each and every request. However, he didn't anticipate my needs and follow-up, as I have grown accustom to. Not a bad butler, just different. In the Top Sail Lounge Justin, Mary and the rest of the crew provided excellent service and made each visit to the bar fun throughout the week. I ate all my meals at the Yacht Club Restaurant. Can can't say enough how I enjoyed a week of service by Arthur. The food was excellent. However, a little more European than the food on the Seaside. I was never hungry or disappointed. I must say, if you don't dine internationally, you may be a little shocked at the menu. However, they feature steaks and etc. daily. Also, if you don't see what you want, ask your server. They try to be very accommodating. Even with the circumstances of the cruiselines shutting down and many of the crew left uncertain about their futue, they were extremely professional and made it a magnificent trip. I seldom left the Yacht Club. But, I saw a good bit of this beautiful ship. Disembarkation was excellent. I was at the Miami airport in less than 45 minutes after being escorted off the ship. Read Less
Sail Date March 2020
This was our first ever cruise, and it exceeded our expectations, especially after reading so many peoples' bad reviews. I don't understand what people have to complain about? Every staff member that we talked to were so ... Read More
This was our first ever cruise, and it exceeded our expectations, especially after reading so many peoples' bad reviews. I don't understand what people have to complain about? Every staff member that we talked to were so amazing, and wanting to make sure we were happy. The Whiskey Bar on Deck 6 had great service, and we got to know Joana and Jia the servers, and they always had a smile for us and by day 2 they were calling us by our name and knew what we wanted to drink. We were on deck 8, just down the hall from O'Sheehan's bar, the location was excellent. Our room steward was Komang, who was also amazing. If you take a minute to talk to the staff, you understand that they are all young and away from home, and a kind word goes a long way. Komang always called us by our name and stopped what he was doing to say hello and find out if we had a good day. It was an obstructed Oceanview, but I thought it had plenty of space. The food was good. The buffet in the morning was very busy, but just wait your turn, and the food was always hot and fresh, and you could choose whatever you wanted. We always took our food to the La Cucina italian restaurant to eat, it was closed until dinner, but we had the whole place to ourselves to eat breakfast. The Indigo dining room was great as well. No formal dress code, which was nice - of course there are always some of hthe older crowd that liked to dress up, but to each their own. Their choices were always good, and I found that if the side dishes weren't to your liking, just ask for what you want to eat, simple. We had the dining package and ate at Cagneys Steakhouse/Teppanyaki/Le Bistro. The food was great, especially Teppanyaki - I have never had tenderloin that good, and the huge shrimp, yummy! The presentation they put on was entertaining, even for the adults. Most of the port days we waited to get off the ship till after lunch. So, in the morning, we had the pool to ourselves, there was nobody around, it was great. Sea days are another story - full of the college kids partying it up - so we found other areas to hang out on the sea days. The evenings were spent at the Whiskey bar (hello to Joanna & Jia!!)- there was always a band playing in all the different lounges. Spinnaker's Lounge had great views, with windows covering the whole area. But, it was at the very front of the ship, so when the waves were high, you could definitely feel it here. The first 2 days the wind was blowing and the waves were high, so you definitely felt the motion, but that's not the ship's fault. Overall, the size of the ship was great, not too big. We would definitely cruise on the Pearl again. Read Less
Sail Date March 2020
I'm an avid cruiser being on at least 40 Cruise's since 1983. Having cruised on RCCL (diamond member), Princess, Carnival, NCL, HAL, Celebrity, Red Boat, Admiral I have a reasonable idea what makes for a good cruise. I booked an ... Read More
I'm an avid cruiser being on at least 40 Cruise's since 1983. Having cruised on RCCL (diamond member), Princess, Carnival, NCL, HAL, Celebrity, Red Boat, Admiral I have a reasonable idea what makes for a good cruise. I booked an inside cabin and pre purchased the Thermal Spa pass in place of a balcony. This usually works out great on NCL and Holland since they have great spas with large window views. Due to the Covid19 virus I called to see if I could postpone my cruise. I was told sure no problem. They took all the information made it sound like everyone is doing this not to worry. Then I was transferred to the "response team." Well he was just another customer service rep who said no you can only cancel trips to Asia. I then asked how much to upgrade to a balcony just in case we get stuck at sea for awhile. I was told it would be an additional $1477. I passed on the up grade since it would have been cheaper to cancel loose all my money and rebook for less. (They were giving balconies away for $299pp 7 days at that point). I call again the next day to make sure they knew what they were doing. The svc rep said no to canceling so I again asked about upgrading. After a few minutes she comes back on the line and says okay your new room is xxxxx and we can bill you $400 for the upgrade. I told her I just wanted a quote and no I'll stay with my inside room. Of course now she had to change everything back puts me back on hold and after 10 minutes tells me I lost the room and can't get it back. She did give me 5 other's to pick from. When I asked her where these rooms were she had no idea and told me to pull up MSCs web site. She also said she never cruised on MSC? Wow... Now I had to boot up the laptop and start over picking a room closest to the Spa which she also had no idea where it was located. When all was said and done a total of 2 hour's was wasted between the two calls and I had to reprint everything again. So we were off to a bad start. Got to Miami around 12:30 to check in. Got on line which was doing okay and then it just stopped for about 20 minutes. One agent was taking guest the other 15 were just standing there. Nobody said anything we were all looking at each other confused. They could have made up something like we're sorry the computer's are down anything would have be reassuring. Finally got on the ship and went to the room. Had a bad smell in the bathroom like cat piss. Waited on purser desk line almost an hour to report the room problem and ask about an upgrade to balcony. I was quoted $240. I said great I'll take it to be told we'll get back to you tommorow. They sent a cabin attending to the room to clean the bathroom again. A supervisor came by and everything seemed okay till the next morning when it stunk again. I ended up opening the vent over the shower and got rid of the problem myself. So for the rest of the week I had to listen to the vent blowing like a wind tunnel to keep the room smelling good. The room is a terrible layout. Bed is against the back wall instead of the side. The TV is located by the bathroom wall so far away that unless you get out of bed and walk up to it you can't read much. Only 2 draws for your clothes. One shelf. Just a poor design for such a new ship. Announcements will drive you crazy since everything is in 5 or 6 launages. Especially the muster drill. Buffet was just okay. Same exact food ever day. Never really changed. Burger, hotdogs,salad, tacos,desert,bread, just nothing special. And forgot the late night food. Literally more like midnight scrap's than midnight buffet. Pizza, leftover fruit and leftover small sandwiches. Thermal Spa was another poor design. I pre paid $140 pp per week. No windows anywhere. The hot tub had 6 spots to lounge in. There were only 3 heated loungers never available. Another hot tub without built-in loungers usually no more than 3 or 4 people would go in at the same time. Any more and you would feel like your sitting in someone's lap. 3 rooms with regular lounge chairs. Also thin towels in the bathroom only. No robes or slippers (not included). No water station. And I pre paid so those who paid on the ship were probably charged $150 or more each. If you want a great thermal Spa experience try NCL or Holland America for the same price. They have whirlpools with plenty of room and lots of heated loungers. Restaurant service was great but I was surprised at how poor the food quality was for an Italian line. Stakes were half fat and had veins running through it so a lot went in the garbage. No surf and turf night unless you paid extra. Just not all that good. Even the lasagna was just okay. The ship is beautiful, new and clean. The shows were great. And the new private island was great. Only problem there was the food line. Which was long and hardly moving so I decided to skip and went back to the buffet on the ship. All said and done I'm sorry to say I probably won't be going on another MSC cruise. Read Less
Sail Date March 2020
PROS The ship was incredible Didn’t feel crowded at all even with 6 thousand people on board Lots of room around the pools Lots to do while on board Solarium was nice Led Zepellin cover band was fantastic Ice show ... Read More
PROS The ship was incredible Didn’t feel crowded at all even with 6 thousand people on board Lots of room around the pools Lots to do while on board Solarium was nice Led Zepellin cover band was fantastic Ice show was good Aqua show was good Cats was ok Dining room service was good as was our cabin attendant CONS Very loud music made it hard to have a conversation or read Lineups for Food 30 people lined up for an ice cream cone Line ups for dinner even with reservation In general the service in windjammer and other free restaurants was poor. Tables were not cleared quickly Staff starring out the windows or Talking to each other Staff didn’t seem as happy as on other ships we’ve been on Food was a big disappointment Selection was limited, repetitive and poor quality Food was frequently cold Bread didn’t seem fresh The main dining room staff tried valiantly to make up for the poor effort made to the menu by the kitchen Terrible coffee Eggs benny cold with hardly any ham on it served with something similar to a McDonald’s hashbrowns Tuna tataki overcooked should be rare inside cooked all the way through Steak tasted ok but I had trouble cutting it because of gristle throughout Prime rib ordered medium rare but served rare even after we returned it they just poured gravy over it the second time Rare from edge to edge Shrimp Ceviche was a frozen prawn on some shredded lettuce When I sent it back they just squirted some lemon juice on it Told me it was a shrimp Not even the right animal The brownie dessert I ordered had about a half of 1 side of what seemed like an Oreo cookie The worst food we’ve experienced on any cruise We got tired of complaining about it Not even close Other passengers we talked with voiced similar concerns about the free eating venues People were constantly trying to push the pay restaurants Which I heard were excellent The staff on the PA systems were frequently telling everyone how great the service and food was and that we should give them scores of 10 and 9 minimum They even suggested we give them a standing ovation in the dinning room on the last night because they were so great People did but it wasn’t spontaneous The ship was wow The food and some of the service not so much Read Less
Sail Date March 2020
I knew this was going to be an older ship, so I didn't expect a whole lot. I loved that it was not packed with guests because it only holds about 2300 guests. The decor was definitely dated and the food left a lot to be desired. ... Read More
I knew this was going to be an older ship, so I didn't expect a whole lot. I loved that it was not packed with guests because it only holds about 2300 guests. The decor was definitely dated and the food left a lot to be desired. The excursions however were fantastic. We booked an excursion for every port except Grand Cayman. The refrigerator in the state room did not cool the drinks enough and we barely saw our housekeeping guy. There were only 4 laundry rooms on this ship. We didn't really have a problem needing to use the machine, and we brought our own detergent. I was a little disappointed that every time we ordered a drink, gratuity was included AND they had another blank line as if we are supposed to leave more. I honestly felt like we were nickled and dimed to death between the people at the ports and on the ship. Nothing was terrible, but definitely the time OFF the ship were the highlights of my trip. Read Less
Sail Date March 2020
I had been watching cruise pricing for a Spring Break cruise out of Galveston or NOLA for sometime. When NCL added the 3rd and 4th free perk the price dropped a ton and I pulled the trigger on the Getaway cruise for my family of four. We ... Read More
I had been watching cruise pricing for a Spring Break cruise out of Galveston or NOLA for sometime. When NCL added the 3rd and 4th free perk the price dropped a ton and I pulled the trigger on the Getaway cruise for my family of four. We had done this itinerary before out of NOLA on the Dawn and loved it. We convinced another family to join us so it was a group of 8 on this trip. We all ended up having an amazing trip on the Getaway. Cabin: We had a Family Balcony on the 12th Floor. This room had a queen bed by the door and a couch and pullman for the kids. We normally sail inside but getting all the perks with the balcony made this cheap than an inside and still able to get the dining and drink package. Room was fine and it was nice having the balcony although the balcony is small on this ship. The only issue was that the sink water always started scolding hot and needed to run for a while to cool down. Our Steward was great and we received towel animals even though NCL does not do them anymore(our friends with a different steward also received them so it seems they still do it for rooms with kids). Complementary Dining: For dinner we ate at Savor once, Tropicana Room three times, and O'Sheenans once. Tropicana just feels more like a cruise ship dining room. Large and open with live music as opposed to more of a land based restaurant feel of Savor/Taste. Food ranged from good to excellent with no complaints from anyone in our group. Service was great with meals taking around 1:30 to 1:45 which is fine when you are eating a 4 course meal(we always ordered multiple apps). At O'Sheenans we ordered several apps. Wings were very good and Artichoke dip was ok. Burgers were very good also. We did the buffet for breakfast and lunch/post port meals everyday. We thought the buffet was good for a buffet. Most of the stations stay the same day to day with one or two having rotating items. The ship went to enhanced sanitary procedures on day three so their was no self service. That meant it was pretty much all hands on deck for the crew. We had engine room crew and spa crew serving our drinks and I even had the General Manager squirting ketchup on my plate. I felt bad for the crew but it was needed with the current climate/fear. Specialty Dining: We ate at Cagney's and Moderno's with our credits. Both were excellent. Our waiter at Cagney's pointed out that we could get multiple app and sides and one entree. I have read complaints that the crew was pushing only one of each but that was not our experience. On the last day we still had one credit so decided to try American Diner and it was a big mistake. There was only two other tables and everything took a long time to come out. We could see some of our items sitting under the heat lamp for a while. The nachos were one that was and although the taste was good, most of the chips were soggy. I had the Lobster Sliders and the pieces were small and probably cooked days ago. We came away very unimpressed. Entertainment: Almost all of the entertainment was excellent. Million Dollar Quartet was amazing and high energy. The dancers at Burn the Floor were really good and we couldn't believe that were going to have another show an hour later. At Syd's we saw the house band twice and Back in the Day another night. The house band was really fun. They announced at the 80s Prom on the last night that their contract was over and this was their last night. A lot of tears shed between the singers and their handler. Back in the Day is a 80s hair band tribute. They play all the great hair bands from the 80s. They also have a show in the main theater the last night but it conflicted with our Moderno reservation or else we would have been their. Howl at the Moon was fun. The setup is a little awkward since they are using the comedy club. I am use to tables and bar setups on land based HatMs but this was more of chairs setup facing the stage. Still was a lot of fun. The players were changing words around in songs to joke about the current situation, ie changing Sweet Caroline to say not touching you, don't touch me. We also saw a few of the bands playing in the atrium and thought they were good. We also went to the 70s/80s deck party and the Latin deck party. Our cruise director, Vincent, was fun. He is all about getting dressed up in different suits and outfits. He wore a gold disco outfit with a huge 70s fro and platform shoes for the deck party. Activities: This was the biggest ship were have been on with it coming in a little bigger than the Vista. We are bigger boat people. I like that there are so many more bells and whistles than the smaller boats. My wife can sit on a lounger all day but that is not me or the kids. We did the ropes course several times. The walk the plank that goes eight feet over the side of the ship is a little unnerving but we all did it. There are 5 different levels of waterslides including two slides that the floor drops out from under you. I paid for the Arcade Package and it was well worth it. There are plenty of green swipe games although some need to be re-calibrated. We did a few of the trivia games and karaoke and they were fun. All in all we had an amazing time. This was the last cruise before the shutdown. They ship was pretty full but I know there were cancellations. What ever the number of cruisers were they should make that the capacity. Nothing seems really overcrowded and we did not have to wait for anything. We were even able to find seats in the atrium/Syd's and HatM after the shows already started. There were people standing in the venues but that is the normal at land based venues. This is our third NCL cruise and while we are never tied down to one cruise line, we would cruise NCL again in the future. Read Less
Sail Date March 2020
I chose this cruise because of the date and embarkation port. There was a long wait to board due to inspection of each passport. After that it was smooth and excellent sailing. On the second day the captain announced new policies due to ... Read More
I chose this cruise because of the date and embarkation port. There was a long wait to board due to inspection of each passport. After that it was smooth and excellent sailing. On the second day the captain announced new policies due to the virus. All restaurant tables were cleared of everything, disposable paper menus were used, and everything was handed to diners by gloved servers. Crew were cleaning every 20 minutes. This attention to every detail kept all healthy. Other than the restaurant situation, everything carried on. We did not miss any ports, the entertainment was entertaining and the food was OK- outstanding. Please try the butter chicken Found at the buffet! Delicious!! My stateroom was well looked after and the cruise was near capacity. We were allowed to visit and disembark at each port. Disembarkation was easy. We were waiting for our ride within 15 minutes. However the Port of Miami was full of many cruise ships as NCL was not sailing for 30 days fleet wide. The entire crew went above and beyond and were cheerful and friendly despite the required extra work due to the virus. We were chosen for the Offices’s Dinner and the next day we arrived to a cabin with 3 towel animals, a birthday banner, and sign from the head if housekeeping to celebrate my adult daughter’s birthday. What a great surprise. Bravo NCL Pearl for a vacation of a lifetime. Read Less
Sail Date March 2020
This was my first cruise and probably the last one. To start with when we arrived we were not told that the bags could be checked in and taken to the rooms when it was ready later. The room was not available until 2 pm. We had a check in ... Read More
This was my first cruise and probably the last one. To start with when we arrived we were not told that the bags could be checked in and taken to the rooms when it was ready later. The room was not available until 2 pm. We had a check in time of 1130-1200. The service form the start was terrible. We were not informed of any of the events that were planned for the cruise. We missed the clue game, that ran for the entirety of the cruise. I am a disabled veteran and I was trying to get the priority boarding. I was not able to get this and even when I was there and talking to the Carnival representatives, the only answer is that we can get a wheel chair. This is not the issue. What i needed was time to be able to get on and off, not in the crush of people. A sign we should have recognized as the beginning of the worst vacation customer service we have ever had. The first 2 days the trip was miserable as you could not walk around without wobbling because the ship was so turbulent. There never was any announcement or mention as to what was going on, or saying that we apologize for the roughness and let us do something to make it better. The room was small and run down. The bed was supposed to be a king but would not pass for a queen. The remote would not work. The ship as a whole looked tire and rundown and in need of maintenance. The food was mediocre at best. The hot food was not hot and the cold food was not cold. The plates and silverware was often dirty. The tables were constantly dirty and we had to move the dishes and things so we could sit down. The tables when cleaned was with a cloth, no sanitation spray was used. The serves were touching their face with the gloves and not changing them before serving food. Even the Posh Restaurant was simply OK. All of the steak was choice steak not prime rib or otherwise stated. To find clean silverware you had to check at least 4 sets. Overall not memorable food, even Guy's Burger Bar was not that good or up to my food standards. The best meal of the trip ended up being the BBQ place. Even that was simply OK. The pool was very small and always packed with kids. The kids were in the hot tub constantly and getting them dirty with orbees and other items just thrown in the hot tubs. When this was brought to the stewards attention, there was nothing done about it. There were teenagers running around throughout the ship at all hours of the day. The shore excursions was another aspect of disappointment. The one had a snorkeling session. The session was less than 45 minutes and then they were worried about getting us back to the shops. The focus seemed to be about shopping and not the excursion and some shopping on the side. It seemed to be that the on-board shopper was getting some money back for getting us into the stores as that was the primary focus for 2 of the 3 excursions. That is truly not what we were vacationing for. Once back on the ship we talked to guest services. The excursion manager was quite rude and explained that all of the excursions with water activities was 15-45 minutes. This was not in the magazine description whatsoever. Cleanliness was also a disappointment. My children went to Camp Ocean once and only once. There was over 1500 kids there. There was 2 attendants for over 70 children 6-8 years old. There were several that threw up due to sea sickness. The way they cleaned it up was by placing a towel over the spots. There was limited activities, no drinks or snacks. It took us almost 2 hours in line to pick them up afterwards. Smoke was also an issue. There was smoking on level 5 of the ship. You could still smell it several decks above. All of the music and entertainment, pictures and so on was on this level. This was extremely disappointing as we like to play games and listen to music. Something you could not do without putting up with second hand smoke the entire time. We were also conned by the on-board shopper. The man could pass for a modern day snake oil salesman. All of the savings that he supposedly had lined up were lies. We never received them even with the coupons. Also after the shore excursions were completed he conveniently disappeared for the remainder of the cruise home. When addressed with guest services we were told that we would have to speak to corporate. They simply passed the buck and did not care. The final insult to this disappointing trip was the debarkation process. We were all kicked out or our rooms at 830 am. We were then told to stay on the 5th floor or the 9th floor. They also did not limit the smoking for this process. so the smokers were puffing away. I am sensitive to this and it causes my sinuses to become swollen and painful. I would not use carnival if you value your health, happiness, money, or time. They do not care and are only looking to make money and your need and desires comes dead last. Read Less
Sail Date March 2020
Heard it was great but honestly it is too big and we don’t smoke and think they should place smoking section anywhere except wher the two main bars on the swimming pools are located. Every time you went to get the over priced drink you ... Read More
Heard it was great but honestly it is too big and we don’t smoke and think they should place smoking section anywhere except wher the two main bars on the swimming pools are located. Every time you went to get the over priced drink you had to walk through the smoking area to get it. The beds are terrible, the repair had to be made to our balcony door because of wind noise. It took 3 request from our room attendant before we got a ice bucket in our room. We like Royal Caribbean however when they revamped this ship they did not spend any money on the cabins. The furniture all over the cruise ship is made for smaller people and uncomfortable. If we cruise again it may be with Carnival, for what we spent on this cruise we paid champagne prices for cheap beer and will think twice before booking another one. Read Less
Sail Date March 2020
This was our first cruise and didn't really know what to expect of it. But the second we got on the ship we knew it would be great. We got on the ship around 12p and went directly to the Windjammer on floor 11 due to the state rooms ... Read More
This was our first cruise and didn't really know what to expect of it. But the second we got on the ship we knew it would be great. We got on the ship around 12p and went directly to the Windjammer on floor 11 due to the state rooms not being available until 1p the windjammer staff made sure the buffet was safe, clean and a overall good experience, when you walk in they make sure everyone washes their hands and drys them and has sanitizing stations all around. The food was good for being a free meal and the staff constantly walked around and made sure the place was clean. The staterooms were exceptionally good. The room attendant I had was very good. I would recommend he get a pay raise because he was just amazing. So friendly and kind and made a elephant and monkey out of towels for the kids to enjoy. He always made our beds and cleaned the room up. Everytime we left we came back to a orderly room with fresh towels and made beds. The only complaint about this ship was that the elevators were always crowded and the system was sometimes dumb. The elevators would sometimes skip you but all in all they were quick and speedy even though 40% of people found themselves walking down stairs. The kids had multiple activities and a teen's club. They did a little dodgeball tournament, had parties, had mini golf, rock climbing, slides, arcade and a flow rider. Now for parents when they want to get away from kids they have a daycare for the little ones and multiple bars and a casino. The best place to eat to me is Johnny's Rockets. The service was great and speedy and our waitress was so kind and amazing, the food was yummy and was very good. They have fancier places with exceptional service but the food to me wasnt as good. All in all the Adventure Of The Seas was an amazing ship and I would reccomend to any families. Read Less
Sail Date March 2020
We chose this cruise based on their itinerary and length totally forgetting this is the beginning of Spring break, more later.... We left Cape Canaveral on March 3 and returned March 8th. Our destinations were Key West Fl. and Cozumel ... Read More
We chose this cruise based on their itinerary and length totally forgetting this is the beginning of Spring break, more later.... We left Cape Canaveral on March 3 and returned March 8th. Our destinations were Key West Fl. and Cozumel MX. The ship was the Norwegian Sun. This ship is one of the smaller ships in service in the Florida Caribbean circuit, the Norwegian Sun was renovated last year and it still has a clean ambiance to it and the cabin was still very fresh, actually, the cabin was the best part of the cruise in my opinion. The trip as a whole rates a 3 out of 5 in our opinion, there was some good and some not so good issues with this cruise, nothing horrible but nothing great either. Being Spring break, The young adults aboard for this cruise were definitely out for a good time BUT ship security were very good at keeping control of the situation at all times. Evening was quite busy to be expected and the young adults were out in full attire to attract their mates, it was rather nice watching, yes a lot of drinking BUT again they all seemed to be well under control, I've seen much worse at local bars in our city. The food on this cruise was simply put okay, the specialty restaurants we ate at were nothing special, we ate at the Italian and Steakhouse, both were in many ways disappointments, especially the steakhouse as I was expecting something much better. The beef was not very flavourful nor the texture very appealing, we feel, we may have done just as good having dinners at the buffet. We did spent a lot of time in the casino after dinner, oh how I wish they would ban smoking in those places, the smell is just so overpowering. So as a final note, like all cruises, this one had it's issues, nothing great but nothing horrible, would we cruise Norwegian again? I doubt it, we prefer the other lines we have travelled much more and next cruise will be with Celebrity we expect... Read Less
Sail Date March 2020
We arrived at the port early because we were uncertain of delays along the way do to driving approximately 3 hours to get to Ft Lauderdale. We had no issues finding a space in the parking garage adjacent to the terminal. We decided to ... Read More
We arrived at the port early because we were uncertain of delays along the way do to driving approximately 3 hours to get to Ft Lauderdale. We had no issues finding a space in the parking garage adjacent to the terminal. We decided to drop off our luggage and then park which was a brilliant idea. It was an easy walk, very convenient from the parking garage despite the cost. When inside the terminal everything was clean, orderly and not much of a line. They were using a temperature gauge on all passengers and also manually checking all passports. They were on it and had several lanes open. It was a very thorough and organized process and despite there were no lines. The staff was very professional, friendly and helpful. They were open to ask questions at the same time used their time effectively. While waiting to go onboard they did announcements that were clear and concise. The seating/waiting area was very clean and comfortable. There was also a charging station for phones, clean restrooms etc. The boarding process: There were announcements which were clear and concise. They called Concierge Class to board first. The second group by Captain's Club status. Zenith, Elite Plus etc. We were onboard in no time at all. Greeted at the door with a wonderful glass of Sparkling Rose. Love it! Again I can not thank and praise this staff enough for being positive, friendly, thorough during these uncertain times. Staterooms: Well enough space/storage. Clean. Stateroom attendants on it. Staff: Captain's Club Hostess Amy did a fantastic job Hotel Manager Dan was friendly, professional and always helpful. Sky Lounge staff did an exceptional job as well Guest Relations Staff always helpful too All around outstanding Staff including the Captain. Dining: We had 2 meals at Sushi on 5. Again great service and really good food. Dining Room: Exceptional service. Our favorite food nights were the Prime Rib, Rack of Lamb and Lobster. Staff including the dining Hostess were always trying to do their best and we appreciate that. We made our reservations online prior to cruise which made it a worry free process. Ports: Even though we missed the first Key West port stop due to high winds we still had a great day enjoying the sun and all activities. All the ports were great on this cruise. A fantastic cruise all around. The staff goes above and beyond and we appreciate. Special thanks to Dan the Hotel Manager. We will definitely be cruising again with Celebrity in the future. Read Less
Sail Date March 2020
I received a really good offer from a travel place and had never sailed Norwegian so thought I would try it. The food and the service were both awful. We tried several restaurants and each time the food was luke warm at best. We actually ... Read More
I received a really good offer from a travel place and had never sailed Norwegian so thought I would try it. The food and the service were both awful. We tried several restaurants and each time the food was luke warm at best. We actually had to go to the buffet after leaving one restaurant because my husband never got his meal. Our room steward never cleaned our room until late in the afternoon even when we were gone all day. He never vacuumed and rarely replaced the coffee or tea bags. They broke my husbands suitcase and after being told I could use my onboard credit for gratuities. I was charged the full amount and told I couldn’t. I lost $100.00 in onboard credits because of misinformation. Do not recommend this cruise line. It took us hours to go through embarkation. While this cruise took place during the beginning of the Coronavirus, the ship sanitization process was very unpredictable. We couldn’t play mini golf, but the casino was wide open and machines/chips were not sanitized. Overall the worst cruise experience I have ever had. Read Less
Sail Date March 2020
The food in the 3 main complimentary dinning rooms took a trip in the wrong direction since our last NCL cruise aboard the Epic 3 years ago. Not only; the food that was offered, but the preparation of it took a couple of steps down the ... Read More
The food in the 3 main complimentary dinning rooms took a trip in the wrong direction since our last NCL cruise aboard the Epic 3 years ago. Not only; the food that was offered, but the preparation of it took a couple of steps down the ladder. Much of it was over done and lacked in flavor. We ate in three specialty dining restaurants Ocean Blue, Moderno, and Le Bistro. These restaurants were all very good with Le Bistro being our favorite. With the threat of COVID-19 looming over the cruise the crew did a nice job of sanitizing the beast they could with the exception of the bar staff. To keep the thirsty passengers happy the bar staff worked at a feverish pitch but in doing so sanitation went overboard. We did receive an email a few days after the cruise that a fellow passenger tested positive for COVID-19. I am happy to add that after disembarking almost 14 days ago my wife and I are symptom free. Read Less
Sail Date March 2020

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