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Cruise Ratings
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Sail Date: August 2019
I have been on many carnival cruises, royal Caribbean cruises and Norweign cruises. Pros of the Horizon: Italian specialty restaurant, food was spectacular. Dining staff was great, as was the whole crew staff. Good movie selections ... Read More
I have been on many carnival cruises, royal Caribbean cruises and Norweign cruises. Pros of the Horizon: Italian specialty restaurant, food was spectacular. Dining staff was great, as was the whole crew staff. Good movie selections in cabin. Cons: Low ceilings throughout ship. Atrium small with generic decor. No windows and sitting area to just sit and gaze outside to look at ocean and just watch people walking by (very confining). No band and dance area in casino like they have on other carnival ships. Casino is small with poor layout. "Smart Elevator" system was terrible extremely long waiting time. Floors are very slick on lido deck. Lunch buffet horrendous. You will be eating a lot of Guy hamburgers, pizza and deli selections. I was never informed of the "Family Harbor" section of the ship so if you decide to go on this ship inquire about the Family Harbor. No pool in the serenity area. The entertainment was amateur hour. There are much better carnival ships just remember the newer the ship does not mean it's better. Read Less
Sail Date: August 2019
(I've been cruising for 34 years, been on 50+ cruises) To be honest, I would not have chosen this particular ship for my family just because of the age of the ship and lack of certain "kid-friendly" amenities BUT a crew ... Read More
(I've been cruising for 34 years, been on 50+ cruises) To be honest, I would not have chosen this particular ship for my family just because of the age of the ship and lack of certain "kid-friendly" amenities BUT a crew member we met a few years back who we absolutely loved started a contract on EOS so we booked to cruise with him again and I am SO glad we did! We had a group of 8 people, my husband and I are in our 40's and we had kids with us aged 11 - 21. This was the 1st time the younger ones had ever been on a cruise without all the bells and whistles of water slides and sports courts, and they all enjoyed themselves! There were a lot of kids their age on our sailing so they kept busy. They enjoyed the Teen club. As others have mentioned, the outside of the ship could definitely use a paint job as it's quite rusty BUT the inside is beautiful. The character and décor of the lounges and dining rooms are superb. The food is hands down better than Carnival...good, some great, but not fantastic. What made this cruise so enjoyable and memorable was the staff. Everyone from the officers, to the people cleaning the railings were always smiling and friendly and genuinely seemed as though they wanted to be there. We had fantastic service everywhere we went...bar service, room steward, dining room, even guest services! This ship may not have all the fancy new stuff but it makes up for it in the service department. Our cabin was on deck 3 mid-ship, outside. Cabin was in nice shape, plenty of storage & nice big window. Bathroom was also nice, plenty of space and great water pressure in the shower. We thought the live entertainment on the ship was fantastic. Reggae band out by the pool is great, be sure not to miss the night they perform at Boleros...wow, great vocals! There's also a live band in the centrum each night, a live band in Boleros and a piano player who was fantastic in the Schooner Bar. There's also the usual Broadway style shows which we enjoyed, karaoke, comedy shows and various trivia times and other game show type events hosted by the cruise staff. On sea days there was entertainment poolside, one thing I had never seen before in my 30+ years of cruising, they had an officer vs. passenger water volleyball game! It was great seeing the officers in their uniform tops with trunks interacting with the passengers. Costa Maya and Cozumel are nice places with a variety of things to do. We've been to Cozumel each year for the past 5 years and go to Paradise Beach every time. In Costa Maya we've done the dolphin swim and dune buggies so now we usually just hang out at the port and enjoy the pool and restaurants. Embarkation and Debarkation were typical, always seems quicker getting on the ship! We carried our own luggage on and off which works for us. I heard fellow passengers complaining about the ship, mainly about the size and I heard kids tell their parents "this ship sucks!" All I can say is that I guess everyone has their preferences. I've been on ships of all sizes and varying amenities. I've cruised with Carnival, Princess, Holland America, Norwegian, Celebrity and Royal Caribbean and I thoroughly enjoyed this vacation. I really enjoyed the more intimate personalized service which I feel they are able to provide on this ship because of the size. If you appreciate great service and are willing to sacrifice the water slides, etc...then give this ship a try I don't think you'll be disappointed! Enchantment of the Seas is small in comparison to it's fleet mates but what it lacks in size it more than makes up for it in service and character. Bravo Enchantment staff! I'm looking forward to cruising on the Enchantment again :-) Read Less
Sail Date: August 2019
We cruised in mid August 2019 to Costa Maya & Cozumel. The main dining room & buffet dining room are warm, no need for a sweater. The staff do their jobs, provide good service, & keep everything clean. My advise to RC is to ... Read More
We cruised in mid August 2019 to Costa Maya & Cozumel. The main dining room & buffet dining room are warm, no need for a sweater. The staff do their jobs, provide good service, & keep everything clean. My advise to RC is to teach your staff to speak to customers. When you walk on board excited to start your vacation there are no staff at the entry door to welcome you and when you leave no staff thanks you for choosing RC or wishes you a safe trip home. The bartenders don't greet you with 'good morning' or ask if your having a good time, they just ask what you want. The room attendants and waiters in the main dining room are very friendly. When you pass staff walking around they avoid making eye contact, don't smile, & don't say a polite hello. Allot of the staff speak limited English. The food menus are very repetitive - 100% same food every morning on breakfast buffet; 80% same dinner menu in main dining room; & 80% same lunch buffet items - this gets very old quick. The entertainers in the theater are average. The pool side contests, couples trivia game show, and karaoke contest were our favorite. RC should leave a flyer in the guest staterooms on the last day explaining that if you did not purchase the pre-paid gratuities that they have automatically billed your stateroom account $14.50 per guest per day for gratuities. The only thing we got a blank tip envelope with no information on tipping guidelines or saying we were already charged the minimum gratuity automatically & the envelope was for extra tips, or how if the 1 envelope was for the stateroom attendant only. What is you wanted to leave an extra tip for bartenders or wait staff or cooks, there was no procedure for that. Overall the ship was quaint & not too crowded which was nice. We had a relaxing time. The other guests were polite and friendly. The ship could use an update again at this point, it's looking a bit outdated. The TV's in the cabins are like 16" small. Read Less
Sail Date: August 2019
I have been on upwards of 20 cruises before and I wasn’t sure what to expect coming on to a ship this dated. If you are used to being on newer ships with lots to do or even smaller nicer ships like Disney Cruise Line, this ship is ... Read More
I have been on upwards of 20 cruises before and I wasn’t sure what to expect coming on to a ship this dated. If you are used to being on newer ships with lots to do or even smaller nicer ships like Disney Cruise Line, this ship is definitely going to be a big culture shock. It’s a small ship with charm, the crew is very nice and hospitable and the ship itself is very clean so we did not feel gross or uncomfortable. However, the size of the cabin is far below average and cannot imagine having stayed with more then 2 people to a cabin and especially not any kids. There is limited space for storage anywhere in the cabin so plan to pack a little lighter. The stewardess kept everything very tidy and made it feel a little more homey than usual. We were on deck 2, with an ocean view cabin, the porthole is not huge so for the money I think we probably should have just went with an interior cabin. The bathroom is VERY small, but bring your own toiletries for sure, 2 in one shampoo and conditioner will destroy your hair and there’s no body wash really. As for food, the Buffet is decent. The choices are a little below any other ship but what they do, they do pretty well. It’s mainly carbs and starches and a few different meats. Upstairs is sorrentos pizza and the compass deli which has sandwiches and salad, my tip is to go after 9 pm, they have a loaded nacho bar!!!!! The main dining room, I must say was phenomenal. The food was always great, the service was GREAT, and we never had a SINGLE problem. Above and beyond. Activity wise, it’s pretty dry. There is overall not much to do each day so be prepared to improvise with going to the pool, doing sudoku, watching tv, making it work. The shows are a little pathetic but entertaining enough to watch. Overall, she’s definitely a little old but she did the trick, not sure we will return but had a fun time for what the money was worth. Read Less
Sail Date: August 2019
The Good • Room Steward service was actually very good. He asked us up front if wanted our rooms serviced once or twice per day. That was the first time I had ever been asked that question. With three people in our smallish balcony ... Read More
The Good • Room Steward service was actually very good. He asked us up front if wanted our rooms serviced once or twice per day. That was the first time I had ever been asked that question. With three people in our smallish balcony room we requested twice a day. Both ice and towels were replenished every day. • Bar service was also very good. We got the Cheers package, and certainly didn’t break even this time. Carnival has a decent cocktail menu that is worth exploring. The crowds on the ship sometimes made getting up to the bartenders a challenge. You just have to horn in and raise your voice a little. The Lobby Bar and Casino Bar stood out for us. • Main Dining Room service and food quality were certainly decent to very good. I was a little disappointed that the traditional surf and turf on the more formal night has been completely replaced by the upcharge menu. This is a noticeable cut to us veteran cruisers. You can get a hanger steak and some sort of seafood any night on the menu, but it is not quite the same thing. Expected more from formal night menu. • Both Embarkation and Debarkation were painless. Since we didn’t have a car, and we checked our bags with the stevedore downstairs, it almost seemed like a walk on and walk off situation. Using the express option, we showed our Passport, got in a cab, and left for the airport. Limiting luggage to a roller board and a personal bag helps tremendously. • Scarlett’s Restaurant was as good as any premium dining experience I have had on Holland America or Royal Caribbean. Steaks were expertly prepared. Art for the Table desert has to be experienced to really fully grasp. Delicious and entertaining. Service was 5*. Sadly, the restaurant never seemed fully booked on the whole cruise. • For the first time in 15 cruises, I actually had to use the Ship Hospital when I developed a case of pneumonia. The very kind female physician from South Africa could not have been better. Steroids, nebulizers, and antibiotics were ordered exactly as they would have been at home by a good family physician. She made a point to call and check on me after one very rough breathless night in a hot room. The Bad • The ship was crowded. With 3,700+ passengers on board, the 800 people above typical double occupancy could be felt all over the ship. Lots of lines for just about everything including the elevators. Mid-ship pool was a mob scene that I totally avoided. Carnival just does not do as great a job as RCI at dispersing the crowds with activities of equal draw in different parts of the ship simultaneously. • The Lido Buffet for breakfast was absolutely the same every day. On Day One, I was satisfied that it was the quality of a decent cafeteria. If you are going to eat here every day mix it up with the omelet station or eggs cooked to order. They are almost hidden along the side walls as you approach the buffet. This buffet pales in comparison to any one of Holland America’s. Sometime you just long for a pastry and a bowl of Muesli - not the strange pale sausage covered in onions, reconstituted eggs, and frozen hash brown patties. No problem finding corn flakes and fruit loops if that is more your speed. • Some of our party were smokers, and this meant that we all spent a good deal of time in the smoking areas. Tucked away on an obscure portion of the starboard side of deck 10, Cocktail service was really very sparse in the largest smoking area, and a simple trip to the bathroom requires a trip to another deck. Though clean, public bathrooms seemed fairly scarce overall. Another more agreeable choice is a small area on deck 3 starboard exterior deck – at least it was convenient to the Lobby Bar. Non-smokers would have to go out of their way to be offended here. Lastly, 4-5 bar stools jammed into the casino end of the Dream Bar is the only interior choice for smokers. I guess this is good news overall for non-smokers, but don’t complain when smokers are five deep behind five bar stools in the casino. • Though I did not think the ship was in bad shape at all, the overall design was not my favorite. Decks 3 and 4 present you with the “You can’t’ get there from here” dilemma if you dine in the Washington Dining Room. Back up to deck five to cross over. You will repeat this maneuver many times. • The muster drill was a bit of a mob scene. Cruise Director, Kevin’s very acerbic voice booming over the loudspeakers did not help lower the temperament or the temperature. It certainly wasn’t a great introduction or welcome being jammed onto another obscure exterior deck on level four that I never saw again. The Ugly • Our room was way too WARM. Any sailing out of New Orleans in August will come with heat, but did not expect this in my stateroom. It was reported twice and we received four pre-printed cards that stated that our room met Carnival standards for temperature control. I witnessed one of these inspections. Indeed, the vent was 72 degrees. The only problem was that it did not blow sufficient air into the room. The two letters received from guest services stating that it was important that we call them immediately to make sure our issues with our room temperature were resolved - not helpful. These phone calls just resulted in two more pre-printed cards. It just pissed me off even more when I was told that fans were reserved for those with medical problems. Alas, out of the blue, they did provide a fan. It did help a great deal, but the room was still very hot for a person who is sitting on the side of the bed all night long with a full-blown case of pneumonia. Having never experienced this myself, I have a new respect for my patients who suffer for respiratory problems. • Others reported that their room was a bit cold. Avoid the whole block of rooms that include stateroom 7396 back toward mid-ship if you don’t want a hot room. Many of our neighbors said the same thing. Too warm, but I am sure it meets Carnival’s standards for climate control. Would I do it Again? Nope. Not this time, and that is a first time ever saying that in 15 cruise reviews from RCI’s old Song of Norway to Cunard’s QM2. This ship did not meet my personal standards for comfort. There are many varieties of “Fun”, and I am not swearing off Carnival as a whole, but I am the entire crowded Conquest class of their ships. DONE! I will also stick to longer cruises outside of summer or any other holidays, as I am more compatible with that Journey’s crowd and I am not even a senior yet. There are things that really shined about this ship, but I am afraid that the bad and the ugly outweighed the good on this trip. One last note. The Shore Excursion to Uxmal is worth every penny. This is a world class heritage site that would definitely use Carnival to tour. Progresso is a great stop if you don't go to Progresso. Too logistical to do on your own, but they do a great job for less money. Read Less
Sail Date: August 2019
Cuba price reductions were very tempting as was “status match”. “Bella Class” reminded me of near-steerage at times, but cabin was close to elevator and main decks were very close. Staff was friendly, but every announcement was ... Read More
Cuba price reductions were very tempting as was “status match”. “Bella Class” reminded me of near-steerage at times, but cabin was close to elevator and main decks were very close. Staff was friendly, but every announcement was made in six additional languages, each longer than the last. Food at buffet was pretty much same as dining room except for appetizers and desserts, in neither case was the delay in eating really worth getting a miniature Baked Alaska or miniature Boston Cream Pie. Cocktails with the Captain (who was absent and ill) consisted of carbonated white wine or non -alcoholic fruit punch, with zero food products. Prizes for trivia etc. were basically less than nominal. “Maveric” was very pleasant. We were told to embark after 4 p.m., but embarked at 2, long after pretty much everyone else. Warning: cabin air conditioning appears erratic at best, off most of the time. Refrigerator in room had seeming the same concept. Whirlpools numbered two, for five persons each. When you wait for an hour for your turn, that does not help much. The Chef was very personable, but staff in the dining room was variable. If a good deal arose (apparently above “Bella” though I do not drink enough for a drink passage to make any sense) I might consider it again, but it is lowest of the four lines we have used at this point, alas. Read Less
Sail Date: August 2019
The cruise was affordable for our party of ten especially we booked at the last minute. My party and I went on a 4 day cruise to Cozumel Mexico on the Carnival Valor; this is my third time cruising with Carnival cruise line and first ... Read More
The cruise was affordable for our party of ten especially we booked at the last minute. My party and I went on a 4 day cruise to Cozumel Mexico on the Carnival Valor; this is my third time cruising with Carnival cruise line and first time on the Valor. Other than the Cruise Director, Kevin, my family and I didn't have a good time and I didn't like the ship. The Valor seemed small, congested and cluttered and it could use some updates especially in the sports area, which was small and dated; also, they could use some new loungers because a lot were stained and need to be replaced. My party included kids, teens and young adults, and I found that there wasn't a lot of activities for the teens and kids. The pool area was crowded the majority of the time as well as the sports area, and the sports area closed at 5 pm everyday, "which didn't make much sense to me," so my kids really didn't do much. Some of the food was okay, especially the burgers from Guy's that was a hit for those that like burgers, but the other selection of food could have been better. The cabins were a decent size and considering that there was so many people on the ship the washrooms throughout the ship were kept clean so that was a positive. My only complaint with the cabin is one wasn't ready when we arrived. There were dirty linen left in the room and they didn't have the beds set up for the four individuals staying in the room. The bars stayed busy throughout the day, and a lot of time we had to wait a long time to be served. I wasn't crazy about the entertainment: the comedian we saw our first night there was not funny so we ended up leaving, I didn't enjoy the singers they didn't make it exciting and everything else just seemed boring. We planned for this trip for two months, but everyone was disappointment on the cruise and couldn't wait to go home. Read Less
Sail Date: August 2019
Where to start....the entertainment was lacking, the comedians were not funny at all and appeared lazy and disinterested in their acts. The magician did a few card tricks that I have seen multiple times before and then he was finished, no ... Read More
Where to start....the entertainment was lacking, the comedians were not funny at all and appeared lazy and disinterested in their acts. The magician did a few card tricks that I have seen multiple times before and then he was finished, no real magic tricks just some bad humor. There was only one good show, Burn The Floor. The pool deck was a joke (there should be another pool and less slides), there was no where to go, the hot tubs were over capacity and no one would move to allow anyone else to use them. The behavior was lewd and crude with no one on the waitstaff addressing, there were children present and what was allowed to go on was offensive. The sit-down restaurants closing for lunch service at 1:30pm is ridiculous as they should have been open longer. I do not have the time to list all of the issues I have with the buffet, beyond it was gross, a mess and overcrowded all of the time. The main areas of the ship at all times of the day were a mess and needed cleaned. The entire cruise we felt the ship was short-staffed. My family would joke that every time we would ask someone for something we would be told "no", never has this happened to us before on a cruise. Most of the staff was not very friendly and we felt like they were doing us a favor the entire time we were on the cruise. We have never in the past gotten sick during a cruise and all of my family fell ill during this trip and we believe it is a direct result of the lack of cleanliness of the ship. We had to deal with teenagers running around the ship without any guidance and overly intoxicated people and never did we witness any of the staff taking charge and resolving any situations. We selected an excursion in Mexico and were never told that it was the rainy season, so when we went on our day trip we did not have any rainwear and were caught in downpours without any protection which resulted in my camera getting ruined. The time available in port should have longer since we only made four stops during the cruise. We constantly saw and smelled marijuana being smoked during the cruise with no staff doing anything about it (I still cannot figure out how it was on the boat to begin with). This trip with NCL honestly did not feel like an event, as other cruises we have taken in the past, but more like a depressing stay at a seedy motel. Read Less
1 Helpful Vote
Sail Date: August 2019
It was supposed to be a family vacation, but for me it was a nightmare. The entire staff were very rude. When we went to the restaurants, the servers will rush my order. Everything was rush,rush,rush! the room was like being in a closet, ... Read More
It was supposed to be a family vacation, but for me it was a nightmare. The entire staff were very rude. When we went to the restaurants, the servers will rush my order. Everything was rush,rush,rush! the room was like being in a closet, the shower was plugged up, there was water everywhere in the bathroom, you can go swimming in there. The pool was so small it's a joke, my sons kiddie pool was bigger. The food was terrible, the same food everywhere, the buffet, the restaurants. Most of the time it tasted re-heated. nasty! So just to say you will eat the same food over and over again the menu never changed, and that goes for all their restaurants. Before disembarkation time, my family and I were getting ready to leave, when all of a suddenly my cabin door open, it was the cleaner. He put a stop on the door keeping the door wide open, while other passenger walked by and looking in while I was putting on my shoes, THANK GOODNESS I was already dressed!! these were his words" you have to get out" can you imagine this, he threw us out of the room! very very rude!!! If you go on this cruise you will never get a smile from any staff, you will not feel welcomed!! and you will pay more then any other cruise line. So beware!! Read Less
1 Helpful Vote
Sail Date: August 2019
Three years ago, while on the Escape, we bought a Cruise Next certificate and we had to use it! After some research we decided on this ship because it was similar to the Escape, which we all loved, but with a different itinerary. My ... Read More
Three years ago, while on the Escape, we bought a Cruise Next certificate and we had to use it! After some research we decided on this ship because it was similar to the Escape, which we all loved, but with a different itinerary. My family consists of me, 44, husband, 45, two boys, 12 & 10. My 12 yo is less than a month from turning 13. Our stateroom, 10874 was small, but laid out nice and we never felt too cramped. We all had space to relax. I never had a balcony before and it was wonderful. Most days I woke up before anyone else, so I was able to slip out to the balcony with my book and relax while my family snoozed away. My kids went to Splash Academy every night except one (we thought they’d enjoy the magician/comedian). Even my 12 year old liked going. We would check them in and have a nice dinner and see the show. Since they were “dolphins” they were able to sign themselves out after two hours if they were bored or tired. It worked out great! In Roatan, we booked the Dolphin Encounter through Norwegian. We were taken by van along with 16 others to Anthony’s Key resort. Once there, our group was split in half and we had a 30 encounter with a dolphin and her trainer. Though it was was a wonderful excursion, with great pictures. Harvest Caye was spent on the beach. The pool, while huge was very crowded and I feel like some people had too many and were being obnoxious. My husband and 12 yo did the zip line course and both said it was great. In Costa Maya, we booked Maya Chan on our own. It is a private resort with a max of 80 guests. We had the best day there and would plan other cruses just to go back! We stayed on the boat in Cozumel so the kids could go on the waterslides, but sadly, only one was open. We enjoyed the shows, especially Rock of Ages, which I saw on broadway. It is a but raunchy and several people left with their kids in the middle, despite warnings in many places it was 18+ The food was really good, especially Teppenyaki and the meal during Wine Lovers (another highlight). I got the thermal spa pass and enjoyed spending an hour or so there every day, only the first evening it felt crowded, after that, I was usually in the hot tub all by myself! Overall a great week! Read Less
1 Helpful Vote
Sail Date: August 2019
The crew - all of them - were friendly, professional, knowledgeable and helpful. The head chef was great; he showed care, consideration and understanding for my vegan companion's dietary needs, and was genuinely interested in our ... Read More
The crew - all of them - were friendly, professional, knowledgeable and helpful. The head chef was great; he showed care, consideration and understanding for my vegan companion's dietary needs, and was genuinely interested in our dining experience. He even explained how she could use the signage color coding to determine vegan vs non-vegan food offerings. Speaking of which - the Breakaway has the best dining experience I've had in over 10 years and 15+ cruises. The variety, taste, quality and presentation was fantastic no matter if we ate in the buffet or any of the specialty restaurants. We had a 2-person occupancy balcony room that was more than adequate for our needs. The bed, however, was very firm - fine for me but too hard for my Significant Other. Our cabin steward also made our cruising experience excellent. I cannot say enough about how wonderful her service was. There was plenty of entertainment options on-board the ship, along with activities for adults, young adults and children. [The kids and teens will love deck 16 aft - water slides, obstacle course, I ran into several of the "unseen staff" - the engineers, maintenance personnel, etc. - thanks to my insomnia. They were all professional, friendly and helpful. They even gave me great tips on shore locations, ship events, etc. The art auction staff was very helpful and pleasant. They were incredibly helpful with information on appraisals for my existing art purchases. [My only "complaint" - can you please stop pushing the Peter Max artwork? Please???? ;-)] The ship appeared to be well maintained, clean and organized, with just the right level of lighting throughout. There were plenty of shore excursions and port shopping. [Unfortunately, I cannot comment with any authority on the shore excursions as I didn't take any this trip - I was taking a "complete rest" vacation cruise for a change.] There were a couple minor complaints: 1. This is the first ship I've been on where there were no locker rooms/showers available for users of the gym. I was not the only passenger that commented on the lack of shower facilities at the gym. 2. The H2O adult-only deck needs shade - desperately! This deck area is awash in sun - too much sun. [This was area that other passengers commented upon; makes this deck area undesirable.] 3. Jimmy Buffet's seemed like a neglected afterthought by the ship's designers when they discovered they had unused deck space. The lack of activities or events there was palpable. And, IMHO, a waste of a great name, trademark brand and NCL investment. No Happy Hour. No "Kid's Only" non-alcoholic events (a pity since Buffet's is located adjacent to the kids recreation area). No special events/tastings/demonstrations/celebrations. Why is it this venue even there if NCL isn't going to take advantage of the Jimmy Buffet "island/laid back/soft partying" experience that is the Jimmy Buffet experience? 4. Bring your own coffee/cold drink container: I forgot to bring my cold drink bottle, so I broke down and bought one from the ship's stores. Someone at NCL needs to find new suppliers for this merchandise. I bought one cold drink cup and its lid broke within 3 hours. A second was defective. The third - exchanged the evening before disembarkation - broke its lid right after leaving the port building. I wouldn't comment if I did something stupid like dropping them, because they would be my fault and problem, not NCL's. But, they all broke on their own accord after little or no use. 5. Disembarkation: This seemed to take much longer than the entire check-in and embarkation process. I noticed that disembarkation was often held up by long pauses as certain people passed through NCL security; NCL Security personnel often had to take 1-2 minutes typing something into the computerized profiles of the just-exited passenger before resuming disembarkation. US Border and Customs Enforcement was not the source of any delays. 6. The safety drill prior to launch: Seemed a bit disorganized compared to the other ships I've cruised, including prior NCL cruises. In summary, these "complaints" are minor; no situation or facility is perfect. The overall experience was excellent. Read Less
Sail Date: August 2019
This is our fourth cruise out of Galveston, and the second time on Liberty of the Seas. Overall we had a great time. Some thoughts... Embarkation: The port signing is poorly laid out, and can be confusing. We missed the lane for ... Read More
This is our fourth cruise out of Galveston, and the second time on Liberty of the Seas. Overall we had a great time. Some thoughts... Embarkation: The port signing is poorly laid out, and can be confusing. We missed the lane for dropping off the luggage, so we circled back around a second time. Go early because the traffic gets awful later in the morning. We dropped off the bags, parked over at Lot B, and the shuttle dropped us back at the terminal - about 15 minutes from bag drop to terminal (at 10 am). The line inside the terminal was long but moved along. It was about 45 minutes from walking in to getting past the bag scanner. From there we moved into the check-in room. The line there was much shorter and moved faster (again, early in the day). We moved through, checked in, had our picture taken and headed to the on ramp. Not horrible, but we thought Carnival's embarkation was much smoother. And then we were on the ship! We made our way to the buffet, along with the other 4,000 passengers. As expected, the Windjammer was crowded and busy. Staff were trying to help people find tables, but space was tight and everyone had their carry-on bags. Other than one jerk who thought the world should stop for him, most people were trying to be patient and make their way through. Food was good, we found a table and had lunch and chilled until the room announcement was made. Cabins: We had a balcony and an interior on deck 9. The rooms were clean and ready for us. We unpacked and enjoyed the balcony until muster drill. They really need to have some big fans on deck for muster drill. The deck is so crowded, and the heat was awful and I can see where the older folks might get sick. The cabin steward was in and out every day and kept the towels replaced, the bed made, and the ice bucket full. We had towel animals three nights, which we liked, but we ALWAYS had ice in the bucket which we really really liked. :-) We had pre-ordered one of the Royal Gifts liquor deliveries which arrived promptly on the day after embarkation. The cabins were standard - clean, enough storage, the a/c worked fine, no complaints. MDR: Mixed feelings about the MDR this time. We like to go because it is usually fun to be pampered and waited on. But this time our little family was in the back against the window behind three giant groups of elderly people, probably thirty altogether at three big tables. The sun was blasting through the window and there was some problem that prevented them from lowering the shade so we roasted for the first three nights (once we changed direction we lost the sun and it was better). Our view out the windows was the inflatable lifeboats. A necessary thing to have, but it wasn't like lowering the shades would mess up the view. Because we were jammed back there, it was hard to get to our table, it was hard for the waiters to get in and out to us. We felt bad about squeezing past the old folks, because it was so hard for them to move or let us by. The groups had at least two birthdays every night, and for some reason most of them were named "John." So we sang "Happy Birthday" to John, over and over and over again. It's not RC's fault that these three giant groups of the John club decided to celebrate their birthdays on the cruise, but it would have been a lot better if they had just given them a little more space for their walkers and canes and sat us elsewhere. The waiters were nice, and did their best, but between having to squeeze past the big group and being stretched thin, it was not the level of service we had previously. The head waiter came by and chatted most nights. He was very nice, and I think understood that our location was not optimal. I saw more people really dressed to the nines for formal night than I have ever seen on a Galveston cruise. Usually it's "please don't wear shorts and maybe wear your nice flip flops" and this time there were people in fancy long prom-type dresses and suits, even a couple of tuxedos. We wore suits and church-type clothes and were right in the middle of the pack. MDR Food: Good to very good. Not great, but nothing wrong with it. Typical cruise food - steaks and shrimp and soups and desserts. Some extra vegetarian/vegan options would be nice. The best things we had all week were the crabcakes and calmari appetizers. The fish entrees were consistently good, but very similar - fish with sauce plus starch and veg. The NY strip was consistently good, and one of the best we have had. Nicely seared on the outside and at the right temp every time. Rare was almost purple inside, and med-rare was beautiful and bloody. Delicious. Desserts were good - standouts were the Grand Marnier Souffle and the Creme Brulee. The no-sugar-added desserts were consistently tasty and good. Windjammer: Food good to very good. We really like the layout of the Windjammer as compared to Carnival. There are multiple smaller stations so you don't have to go through the entire line end-to-end to just get one thing. The cookies are always great and we made multiple trips upstairs just for cookies. A nice variety and selection of items, serving trays were kept full and fresh. Plates were cleared quickly and tables kept clean. At peak times staff were pro-active about helping guests find tables - I was approached by one staff member who suggested that I give him my sweater and he would use it to save a table for us. Very much appreciated. Also at peak times - breakfast on port days - they were gently "encouraging" passengers to finish up so that others could eat. When it was full they were holding back a line at the entrance to keep the crowd from being out of hand. The gatekeepers at the door were friendly and cheerful in what has to be a thankless job of "encouraging" / "suggesting" / forcing guests into sanitizing their hands on the way in. Ports: Overall fine, it's the Caribbean - you go for sun and sand and that's what we got. Cozumel - we took a taxi downtown, stopped at Mega for candy and souvenirs and then walked over to the shopping area. (Mega is great for anything you might have forgotten, or cheap snacks or small souvenirs. Flip flops, sunscreen, candy, bottled water, etc. They have a grocery store too if you want to make your own picnic lunch. Prices are in pesos but they will press a button and convert to dollars. The exchange rate they offered was 19/$1, which we though was very good.) Bought some handbags, and the non-shoppers enjoyed a bench in the shade with a book while the shoppers wandered about. Had lunch at a sidewalk place facing the water on Rafael Melgar street and then took a taxi back to the ship. We've gone to Paradise Beach before and loved it, but this time the shoppers won out. :-) We like Cozumel, it's a clean, safe, tourist-friendly stop. Grand Cayman - tendering process was quick. I got in line for tender tickets at 8:30. The line was crazy long but moved really fast. The tendering was not supposed to start until 10:30 so we we not expecting to get off until 11:30 (boat #21) but we were called by 10:40 and were in port by 11. The port area is very chaotic, and outside the fence is worse. The vendors are very aggressive and it was a bit unnerving. We were back inside and agreed to an island tour with one of the companies there. We had a quick trip around to Hell, the rum cake store and the dolphin place (15 minutes at each, plenty of time for the pictures and back on the bus). After that the driver dropped us at Calico Jack's for 1.5 hours and picked us back up. We liked Calico Jack's, had some lunch and drinks and spent time in the pool. One caution - the prices are listed in Cayman Dollars, not US, and the total will include gratuity. So take the menu price times $1.25 and then add 18% to get the total, so that you avoid sticker shock. We got back tot he port about 3:30 and walked straight onto a tender boat and back to the ship. Get there early to avoid the wait. Fallmouth - We took a RC tour - "Green Grotto and Dunn River Falls". Overall, very good. The bus was air conditioned, the hosts were polite but brusque and kept us on the schedule. The guide at the Grotto was terrific! Informative, enthusiastic and very good with the small children in our group. The cave tour was interesting. We would have preferred more history, but he adapted the talk to accommodate the many small children in our group. Dunn River Falls was pretty, but crowded and touristy. The climb up the falls was fun, but there were so many tourists there that it became somewhat of a forced march up in order to keep the line moving. A slower pace with fewer people would have been nice to be able to enjoy the beautiful area more. The port area is new and very nice. Onboard Entertainment: Mixed reviews...The casino is nice, but they really tightened up the slots for the last two sea days. We had a good time and pretty much broke even. The Schooner Bar piano player is nice to listen to but it gets crowded in the evenings. We saw two comedians, both were good. There was also a juggler/comedian which was better than it sounds. We skipped Saturday Night Fever because we saw it last time and didn't really enjoy it. The aerialist show was nice but not great. BUT. The Eagles tribute band was amazing! We really enjoyed it and the crowd was really into it. Daytime entertainment was mostly port shopping talks and port excursion talks. A couple sessions about the history or ecology of the ports would be a nice change. Voom internet worked well and we had good service all over the ship. Ship in general: A pretty ship, clean and well kept. We enjoyed sitting outside the pizza place on the promenade and people-watching. Debarkation - Super smooth and easy. We walked straight through, less than 30 minutes from getting in line in the dining room to walking out of customs. Miles and miles better than Carnival's debarkation nightmare. All in all we had a great time and loved the ship. Definitely will be back. Read Less
1 Helpful Vote
Sail Date: August 2019
Excellent Service, Very Clean Ship, wonderful pool & kids splash area. Our 7 & 9 year olds had a blast! Smooth & fairly quick embarkation from Galveston. We were lucky to have 2 adjoining rooms & really appreciated ... Read More
Excellent Service, Very Clean Ship, wonderful pool & kids splash area. Our 7 & 9 year olds had a blast! Smooth & fairly quick embarkation from Galveston. We were lucky to have 2 adjoining rooms & really appreciated the extra space. We stayed on deck three and had a great experience. We never felt the ship moving—very smooth sailing. The shows were great! We went to see Saturday Night Fever, the ice show & the Air show as a family and all enjoyed them. My husband and I saw a comedy show one night while the kids were in the kids club—it was so much fun. Grand Cayman & Cozumel were awesome! Our kids went to the kids club a few nights but honestly they didn’t love it. They were happy to be able to stay together though, since they were supposed to be in different groups due to their ages (7 & 9) but they let my older daughter move down. Read Less
Sail Date: August 2019
We had a cabin on deck 8 and it was a balcony. We went to Costa Maya, Roatan, and Cozumel. Embarkation was fast and easy. Arvin was the best steward ever. He helped us with water, extra pillows, mattress pad, and kept things clean. We ... Read More
We had a cabin on deck 8 and it was a balcony. We went to Costa Maya, Roatan, and Cozumel. Embarkation was fast and easy. Arvin was the best steward ever. He helped us with water, extra pillows, mattress pad, and kept things clean. We only requested service once a day because we tend to be in and out of our cabin a lot, and he was great about keeping things tidy while we were away. We got to enjoy towel animals regularly even though we were only traveling with adult kids. No matter the age, we still enjoy the fun stuff! Very nice man! The cruise director and her staff were probably the best we've ever experienced. Emma and Laylay and the gang were lots of fun. Make your way to the atrium lobby for music and dancing (ignore that it says music trivia; it is really about a party time). We loved the Clue game, but we arrived a couple of minutes late to the first event and didn't get all the instructions or starting "book". I tried to check in with the staff about it, but apparently there were not enough copies. I asked about it but I guess I was misunderstood. It would be nice to add the instructions for the game to the hub so that people can join in. There seemed to be enough clues available at the cafe, but one of the in person clues was during our dinner, so we didn't get that one (8:15 first night). My 20 year old enjoyed the clues and the daily sudoku.The hasbro game and love and marriage were really fun to watch. I only saw one comedian. He had some funny stuff, but a lot of it was just so so. I'm not big into disparaging humor. My son really liked it. We were looking forward to some nice photographs, but only bought one. I'm glad we didn't get the package beforehand. Pixel sets up for evening shots in crowded areas. I did find out that in the atrium lobby, there were some backdrops set up without as much crowding. The photo we bought from Pixel had us pretty crowded, so we were not centered with space on either side. I would have stood in line for some of the other spots if I had not set up an appointment with Dreams Studio. Dreams Studio is a great idea if you have the time and stress level to get it done. However, it was not what I imagined. First, the girls (me and my daughter) were running a couple of minutes late, so that affected my stress level which no doubt affected the experience (my bad). However, my husband and son were on time and got their photos done, then my husband and I, then my daughter joined. So really, the photographer did not have stand around waiting for us time. They only schedule for 30 minutes total. We were told when we got there that it would be only the black backdrop photos. We would not have photos taken at any of the pretty places on the ship. I had also asked about beach shots. In the initial emails, he told me that we could check with him once on board. However, when we got on board and asked on the phone, he said that it was too short of a cruise. I would have hired a photographer at port if I had known before that. Heck, even some photos in the Havana room would have been nice with their pretty chairs and window shades. All we were told was that the deck was too windy. They were not upfront about a few things. I asked for pricing starting with emails and kept getting put off on it. So I did not see pricing until our appointment to see the photos on the last day (we had an appointment for two days after our sitting, but we arrived early and were asked if we could put off from our 7:30 appt until 8:00; which we couldn't because of dinner, plus, who wants to run down to the Havana room over and over (it isn't easy to get to)). The $149 package includes only 2 prints. It would be $299 for 3 prints). To get any digital, you have to pay at least $200 for one photo and that includes the release. Packages started at $499 after that. At this point, the photographer was getting pretty testy/abrupt/snarky (which was evident at other times with our interactions as well). We ordered 2 prints for $149. This was our 25th anniversary celebration, so I was hoping for at least something. When we picked them up on the last day, the one of my husband and me was nice, but the one with us and our two kids was very dark with deep shadows on the sides of our faces. That is not how it looked when we saw them in the studio. We asked to speak to the photographer, but admittedly did not remember his name. The other photographer came by and agreed that it looked dark. He tried to contact the one who took our photos, but that one apparently just said they could reprint (for which we would be responsible for finding them to get it before getting off the ship) or we could get a refund. No offer of the other one that printed correctly for a lesser price (I would have paid 80 for just the one). No offer to reprint it correctly and have it sent to our room. No offer to reprint it and mail it to us. All of it was for nothing. Very disappointed. I should have stuck to my usual professional photographer at home. It felt very much like low balling and switch and bait. A waste of our time. I'm glad I took the one with Pixels right after, or I would have nothing to show for all that time. This is of course only our experience. I hope others have had much better. Casino: I like the computer poker table because we can play cash games. The poker tournament was a bit crazy though. $150 buy in. Only 10 people total (so get there early). Only 1st place is paid with $750 and seat in $175,000 tournament on another cruise (cruise not included). 2nd place (me) got a seat to that big tournament. I found out later that we could have both quit at the same time and split the pot at the cage, but didn't know it was possible with the computer set up. Please, note, they did not have a dealer or anyone watching the game, so this costs them no money beyond the computer poker table. The slots are VERY tight. The dealers at table games did well. I did not see any errors and they were always nice and friendly. Bingo includes just 3 games each time at $40 for dauber, 9 cards per game, and pull tab game. You get extra cards for the last game which can win $5000 if blackout in 49 balls. Food really ranged from excellent to average. The carnival cake is wonderful. I had ordered an anniversary cake that was also very good. It was too big to eat the first day, so we found a way to shove it in fridge. They do not provide a box so that you can eat later. Filet mignon, lobster, pizza, french toast, bacon were all good. Bread for dinner was definitely good!!! Salmon was dry, scrambled eggs were runny. Waitstaff was fun. Drinks from the bar were pretty good for the most part. We did not book shore excursions from carnival. Now that they are price matching better, we probably should have. This 6 day cruise made for little time in the ports and they were 3 days in a row--exhausting. The itinerary says 8 hours, but that is not really how much time you have once you dock and so forth. carnival excursions guarantee you will get back on board in time. That is definitely a plus, as we watched arrivals well after the time we were set to leave. Disembarkation was a bit long, but to be fair, we didn't understand to get the luggage tags early (look for them the day before on deck 5 midship). We should have listened to Emma better, lol. I definitely will choose a 7 day over 6 day next time. However, on the Freedom, it does not feel overcrowded (except during photo times) and did not have long lines. It is a trade off to consider when booking your cruise! Overall, I rate it as number 2 out of 5 cruises that I have been on. Read Less
3 Helpful Votes
Sail Date: August 2019
I went on this cruise with my family and had an amazing time! The service was great- super friendly staff who were very eager to serve us. Although we had a few not so great meals, most of the food was good. I recommend going to Moderno ... Read More
I went on this cruise with my family and had an amazing time! The service was great- super friendly staff who were very eager to serve us. Although we had a few not so great meals, most of the food was good. I recommend going to Moderno for breakfast, as it is a much less crowded buffet than Garden. Taste, Savor, and Manhattan Room all share the same menu, however Manhattan Room was my favorite for the atmosphere. Everything was nice and clean, and our room steward came often 3x daily to clean our rooms. They were also a good size. I had the balcony mini sweet which fit me and my 2 siblings very nicely. The entertainment was wonderful; we saw Burn the Floor and Rock of Ages and loved them both! My only complaint was disembarkation- the lines were insane and we almost missed our flight because it took so long. Leave plenty of time if you have an early flight! Read Less
1 Helpful Vote
Sail Date: August 2019
My husband and I decided to try a summer Caribbean cruise after 40 cruise. We decided on the Equinox, as the Solstice class is our favorite class of Celebrity ships. We flew in the day of the cruise, which is also something we typically ... Read More
My husband and I decided to try a summer Caribbean cruise after 40 cruise. We decided on the Equinox, as the Solstice class is our favorite class of Celebrity ships. We flew in the day of the cruise, which is also something we typically never do, and IMO will not do again as it is too stressful. The ship is in great shape- she had a mini renovation recently. However it was very disappointing. We enjoy the "suite life" and were recently on the edge, which had great suite perks. The Equinox however didn't. The suite deck is very limited and really just a deck with many lounge chairs- all in full sun most of the day. Unlike the Edge, no pool, bar, hot tub or shaded areas. We were in a Royal suite, which also wasn't revolutionized, but a great cabin- albeit could use new carpet. Loved the bath and a half. Our butler was clearly overworked. We didn't get the level of service we have come to expect with celebrity. The food in luminae was exactly the same as it has been for many years- fair at best- time to change up the menu. The buffet was good- but crowded as expected. We also dined in the specialty restaurants which were all excellent- except we aren't sushi fans and didn't dine in that restaurant. The shows were very second rate- Many one act wonders, and acts we have previously seen. Even the one production show was exactly the same as we saw on the Silhouette a year before. On a positive note, the live music over the ship was very good. Most of the service was excellent, especially at the Martini bar. We were also lucky to sail with Captain Kate. She was great! Unfortunately left the cruise early to go on the Edge. Loved bug her cat! We spent some time in the Alcoves on the lawn. They should have a top feature to block the sun- so early in the AM it was too sunny for us. Liked the movie screen, enjoyed seeing the movies- but when the movies weren't playing too many infomercials about the Edge. They were looped and on for hours. Enjoyed spending time at the spa pool. The suite lounge was renovated- but very poorly. The suite concierge stands at a podium- and the guests talking to her/him, also standing- Not an inviting area to enjoy a conversation and plan events for your cruise- The decor albiet very modern was okay. Chairs were comfortable. The lounge wasn't planned out properly. Also, on previous cruises, the suite bartenders would go out of their way to be sure the alcohol you wanted was available in the lounge- this trip- we were told sorry go to the martini bar as we do not have the ingredients. The shops were fair- no great things to purchase- but that helped save us money! We really enjoyed Cozumel- spent a day at a beach resort- Costa Maya was a disappointment. Perhaps the time of year- but the beach was loaded with smelly seaweed. We could swim in the ocean. But the port is nice and we should have just stayed at the port. Grand Cayman is beautiful and 7 mile beach is wonderful. We didn't get off in Key West. Due to an itinerary change, we went to key west the last cruise day- we had to stop at a naval base- so it wasn't in the heart of town. Also, because it was a US port- we had to line up at 7AM to get a sticker on our seapass card. Crazy! couldn't sleep the day after chic night- even if you didn't want to go off the ship- you had to line up. Much prefer doing a US port at the beginning of the cruise. Disembarkation was easy as was embarkation. We didn't go to any art shows or use the casino- Overall, it was a restful vacation and we enjoyed the ship. Next cruise Celebrity cruise will be on the Edge (2nd) time! Read Less
Sail Date: August 2019
Dream is a conquest class ship so it has the atrium elevators that hit most floors. It is really a shame they put this extra elevator bank in the Forward of the ship where the elevators are needed the least. They would be much more useful ... Read More
Dream is a conquest class ship so it has the atrium elevators that hit most floors. It is really a shame they put this extra elevator bank in the Forward of the ship where the elevators are needed the least. They would be much more useful mid or aft, especially when they reserve elevators for luggage or repairs (elevators showing floor X). I would say the Dream is close to what I recall Magic being when we went 5 years ago. I prefer parts of the Dream over the Vista we went on a month before. My wife prefers the Vista. I didn't notice any issues with teenagers acting up on either ship like we have seen in the past. A lot has to do with the current passengers for your ship experience as I've noticed from reviews. Entertainment: Piano guy Mike was more friendlier on Dream than the guy on Vista. The 3 violin female group had MUCH better synergy on Dream than the group on Vista. The duo on Dream was better than the duo on Vista. The latin on Dream sounded awesome in the Song room! Not sure if they mixed it well, had a good sound guy, or just themselves had a good sound but they did sound great. Never did have much of a crowd for them though, probably because Song is kind of hidden away in the back of the ship. Dream had 2 comedians whereas the Vista had 2 and then switched for another 2 midway through the cruise, hence, had many, many more performances of comedy. The steel drum female on the Dream I didn't care for nearly as much as the steel drum guy on the Vista. Wish he had sold cds. Apparently Carnival does not rebroadcast the main events on the tv anymore like they use to for ice carving, marriage show, morning show, etc. So we went to see the ones we missed on the Vista but expected to see. The remote controls previous channel button never worked on either ship. Dream still has a lido deck cam whereas the Vista does not. Vista has more cams showing outside the boat. Food: Overall service in the dining rooms was lackluster. Reading other reviews, and previous trip on Vista, it seems this is currently a Carnival norm. I had to constantly ask for refills on tea and waitstaff was usually scarce in the dining rooms (even though there are 3 people assigned to your table). Food was average. I stayed Keto so I stuck to staples (chicken, fish, steak without gravy when it was 'allowed') as all desserts and gravies on Carnival are filled with sugar (even the soups!) and cornstartch thickeners. The dinner waiter said he asked chef about leaving gravy off a number of dishes I asked about and was told it had to be a 'special' request at the start of the cruise. One chicken item was "marinated 2 days" in orange sugar sweet stuff, forgot how it was said exactly. I seriously doubt they have room to marinate food that long unless that is simply how it is stored for the duration of the cruise. I ate breakfast in the dining room so I could ensure my eggs (sunny side up) were real and not from a starch powder or liquid carton like cruiselines use for scrambled/omelettes). Next time I'm definitely taking my own atkins bars to eat as desserts or snacks to make the week more bearable. I'm not going to lie, it was somewhat depressing not eating a lot of the food and getting tacos/burgers and not eating the shell/bun. I got some relief after returning home to see I stayed within a 5 pound range for the week, go me! Room 9302 just under lido deck of rooms was good, and got cold! We actually increased the temp some to get comfortable (and we normally prefer it cool as opposed to luke warm). As for Cozumel and Progresso, we just stayed in the tourist traps and then get back on the boat. Read Less
Sail Date: August 2019
The main attraction for choosing Vista was the sky ride. This ship went out of a service for almost 2 weeks to fix the propulsion issue, why did they not service the sky ride(first problem)? There were 5 adults and 4 young adults (17-21) ... Read More
The main attraction for choosing Vista was the sky ride. This ship went out of a service for almost 2 weeks to fix the propulsion issue, why did they not service the sky ride(first problem)? There were 5 adults and 4 young adults (17-21) only 1 liked Vista. This was cruise number six for 4 of us with Carnival. Embarkation and disembarkation went well, cabin(great), service(great). The second problem we en counted was no air conditioning as soon as we stepped unto the ship. It felt like outside. There were fans on the floor all the way to the lobby. The elevator ride to the 10th floor was no better. The 10th floor lobby and the cabin had air conditioning. The cabin did not cool as well as other ships (Breeze,Magic,Freedom) the thermostat has no digital readout, only red bars for heat and blue bars for cold. The third problem was the minimal air conditioning in the buffet(Lido). The middle was ok, but on either end near the pools you could fell the heat. The fourth problem was the temperature of the food in the buffet, it was always too low and the choices of food could have been better. Thank goodness for Guy's Burger Joint!! This ship also lost power while we were away our 3 rd excursion trapping my elderly in-laws in the elevator. They had to walk 2 flight of stairs to their room. For the amount of money spent on this ship it should not be having these problems on a continuous basis. It's like this ship was built with no plans or means to fix something if it breaks. We always hate to leave the ship on the final day but we were happy to leave today. We are also planning another Carnival cruise next year but not on Vista. Read Less
Sail Date: August 2019
We chose the Dream because we enjoyed sailing on her out of New Orleans and got a casino offer at a pretty good rate out of Galveston which is where we live. Embarkation was simple and quick. It was really nice that the muster was ... Read More
We chose the Dream because we enjoyed sailing on her out of New Orleans and got a casino offer at a pretty good rate out of Galveston which is where we live. Embarkation was simple and quick. It was really nice that the muster was indoors since it was mid August. Our stateroom was on Lido forward. This meant a lot of walking (I had a knee injury and had to use a cane), but we chose this stateroom so that's on us. The room was clean and tidy, but we didn't see much of our steward. Room was cleaned once per day during dinner hour. This is a far cry from the service Carnival provided in the past, though it's no fault of the steward. He did his best. Smoking areas on 5 and 11 received no bar service. They were very small areas with no access to pool nor whirlpools. Smokers were confined to the very small areas and not allowed to use sun loungers. Deck 5 smoking area was blocked off about half the cruise. Deck 11 smoking was right behind the stack and black oil spots were all over our clothes. Casino area was of course full of smokers. Where else could they go? Carnival makes a good bit of money off of smokers. STOP TREATING THEM LIKE TRASH!! One other thing about the casino...there was a drawing held one night and we were to receive an entry for every 100 points we had. We each had around 1300 points. We realized as we watched the names roll around on the screen that neither of our names were there. That didn't give us a very good feeling. Steakhouse. What happened here? This used to be a very nice experience with yummy food and beautiful composed plates. Now you get a piece of meat and roasted tomato dropped on your plate. Why this change??? Terrible. Raise the price if you need to, but don't just ruin it by destroying the ambience! Main dining Food mediocre as usual, but the service was impeccable. Yaco and his assistants were awesome. Yaco served drinks at the back pool on shore days and was the only server to come up to no man's land (smoking area). Thanks Yaco! Crew They were as awesome as they could be. They are overworked and treated like crap by many cruisers. We always treat them well, enjoy talking with them and tip extra. They are the only really enjoyable part of this cruise. Entertainment Violinists were good. Otherwise really lacking. I know you can get better entertainment. Finally We've all seen the carnival experience go downhill over the years. I understand keeping costs down to allow more people the opportunity to cruise. I've never cuised another line so have nothing to compare it to. I've always loved the cruising experience til now. It was the first time I've wanted to go home from a cruise. If you smoke, be warned you'll be treated by the cruise line as a lower class citizen. I won't say that I'll never cruise again, but right now I sure don't want to. Sad. Read Less
Sail Date: August 2019
So many problems with this cruise most related to the cabin. We were accommodating at first even with the carpet being wet and blowers running to dry it out upon arrival....not exactly a great first impression. Had we only known that ... Read More
So many problems with this cruise most related to the cabin. We were accommodating at first even with the carpet being wet and blowers running to dry it out upon arrival....not exactly a great first impression. Had we only known that was only the beginning of the problems with this stateroom. Anyone considering cruising on the Carnival Vista should be aware this ship has multiple problems associated with the spa so if that's one of the "features" that attracted you to this cruise you will be well beyond disappointed. Along with the sky ride being broken the entire trip, the aroma therapy room also being broken the entire trip body sprayers in Cloud nine were also inoperable. The food and entertainment were great but if you value your sleep,rest and relaxation DO NOT book anything remotely close to cabin 11236. I'm currently awaiting to debark tomorrow and that will truly be the highlight of this trip. See cabin review below Read Less
Sail Date: August 2019
Just off the Majesty this morning... Here are my thoughts! First, when rooms open at 1:00, double check you are in the correct stateroom BEFORE you start unpacking  Yes, the ship is small, but some people still had problems ... Read More
Just off the Majesty this morning... Here are my thoughts! First, when rooms open at 1:00, double check you are in the correct stateroom BEFORE you start unpacking  Yes, the ship is small, but some people still had problems navigating! Yes, the staff is AMAZING!!! The ship's condition was average. I didn't see paint peeling, mold or obvious signs of wear and tear.  Deck 8, cabins 8516 and 8520 had zero problems with air, bathroom, smells, etc. The water pressure was a little weak, and the air conditioning was never TOO COLD but everything was average, no complaints! The cabins are small. Fine for 2 people, I would have struggled with 3 adults. Minimal storage space, but for a 4 night cruise, we had no problems. There IS storage space behind the vanity mirrors, and of course, under the bed. Shelves, safe and plenty of hangers in the closet. Full length mirror on door, 2 wall hooks and a drying line across the shower stall. Body wash/shampoo/conditioner mix provided in the shower, as well as a hair dryer in the vanity drawer. Shower Curtains were cloth and NOT the kind that hug you while showering! Food is all personal. I am a vegetarian, and managed to always find something tasty. Let's be honest, if "restaurant rccl" was on land, I probably wouldn't go, but while cruising, the options were plentiful and it did the job.  Entertainment was good. The shows were typical old school cruise shows. The singers and dancers were very good. The comedians were funny. BINGO ... complete rip off  They promote the "packages" but you can buy the sheets without the "extras", and make out much better! It cost $96 for 2 packages + 1 pkg free.  If we just bought the sheets, I think it would have been just $75.  Oh, and that was for just 1 round of bingo  Casino was good to me. I went once, played about 4 spins and came out 5xs ahead of my investment! Was smart enough to walk away and not return! Then had my husband cash in the voucher so i wouldn't be tempted to give it back!  The pools are small. On day 1 and the sea day they were literally filled shoulder to shoulder with people... It was "people soup" at its finest! . on the mornings of port days, we had the pools to ourselves. Plan accordingly, people!!! Boarding was a breeze! We arrived at about 10:00 and through check in within 10 minutes. Waited a bit then were on board in no time! Debarkation was equally fast! We walked off at 7:30, through customs (they do not participate in mobile passport at port everglades), waited about 15 minutes for an UBER, checked in at FLL and waiting for our flight by 8:30.  If only the weather had cooperated that day.  Our scheduled flight was delayed multiple times due to severe lightning storms.  What we had expected to be a 6 hour trip with plane change turned into a 12.5 hour trip with 4 hours spent on the tarmac!  Those are the highlights!  Being loyal to royal, almost Diamond ➕ members, who usually prefer to travel on the big ships, my companions and I agreed that we would happily sail the Majesty again!  If anyone has any specific questions, I will try to answer them! Happy sailing!!! Read Less
1 Helpful Vote
Sail Date: August 2019
Ship itself: Very clean, some reviews I read said that it was dirty but this was definitely not the case. It can be a little confusing the first day finding your way around the ship. Our cabin was at the back of the ship but our dining ... Read More
Ship itself: Very clean, some reviews I read said that it was dirty but this was definitely not the case. It can be a little confusing the first day finding your way around the ship. Our cabin was at the back of the ship but our dining room was at the very front of the ship in the Lincoln Dining Room. My best advice to get across the boat is to go down to floor 2 where you can walk all the way down either side of the boat without any doors or barriers. Cabin: I went with my girlfriend and 2 other friends. King size bed and two bunk beds. Obviously it is a little close quarters but we didn't care because we barely spent any time in the room. Shower pressure is surprisingly strong. The water can be SCALDING hot so be careful getting in. Tv in the room with very basic channels. I liked the channels that just showed cameras on the ship. Dining: It is so awesome to order 5 appetizers just for the hell of it. There is a $10 corkage fee to bring a bottle of wine at dinner which we did each night. We were at the Lincoln dining room. Every dinner was great BESIDES the Elegant Dinner. That one was just a mess. It took 30 minutes for a server to even get our drinks. But I kinda understand because EVERYONE went to dinner that night. We had the anytime dining which I strongly recommend. I wish there was more stuff open after 9 PM. It's pretty much just Pizza or room service. Guy's burger joint is amazing. The American Deli had some good sandwiches. Room service is free until 10 PM from a select menu. Cheers Program: Highlight of the trip for sure. My friends and I were drunk the whole time. 15 drinks a day which sounds hard but I capped out each night. The rum drinks have at least 2 shots in them which is great. Each day there is a daily special drink at the bar and its a mixture of lots of alcohol and fruity drinks basically. The drink servers are awesome. Dede from Indonesia was my hero. He would find us all over the ship at shows. He was the absolute best. I already miss him. Entertainment: Loved the casino, nightclub, comedy shows, karaoke, game shows, trivia, all of that. The main performance shows every night in the Ivanhoe Theater are honestly terrible. Kevin the cruise director is great but there's a group of eight 25-30 year olds who have a dancing and singing routine each night and it is very boring and cringe worthy. Skip this if you can. We went the first night and did not go back. I want to mention the casino again. SO much fun at noon and 3 AM it doesn't matter the time. Blackjack tables are rowdy. Excursions: I've been to Cozumel before. This time our group stayed on the boat and just drank by the pool. So relaxing. Absolutely nobody is on the boat during that time so no lines for food or at the bar. Plenty of pool seats. Embarkation and Debarkation was so smooth. Debarkation advice is if you are not walking out by 7:30, you might as well stay on the boat until 10am. from 8-10 it is just a massive heard of cattle leaving the ship and it can get pretty hot from that many people close together. Stay up on the pool deck and take some last pictures and then around 10 you can leave and there will be no line. If you need guest services, just call the number from your room phone because that line can be extremely long. I think that's about it. PLEASE Don't lose your sail and sign card. There is no need to have any credit card or anything on you. Keep cash for tips and your sail and sign card and that is all you need. All things considered a super fun vacation that is considerably cheap. Read Less
2 Helpful Votes
Sail Date: August 2019
Everyone keeps asking me what was the best part of my cruise and I keep saying EVERYTHING! REALLY!!! The staff was great and the cruise director was full of life, smiles, and energy! The room was a good size for two people. Our housekeeper ... Read More
Everyone keeps asking me what was the best part of my cruise and I keep saying EVERYTHING! REALLY!!! The staff was great and the cruise director was full of life, smiles, and energy! The room was a good size for two people. Our housekeeper was great and he left us nice notes everyday. The dining was good except for one night but hey that was still fine because they made up for it the next day!!! If you ever had a problem, guest services were right there to help. The drinks were on point and the nightlife was more than I expected for a ship. The ports were amazing for shopping especially Costa Maya, Mexico. We did one excursion with the ship and that was a fun time. I had such a wonderful first time cruising! I absolutely loved the NCL Breakaway and I hope to cruise with them again! Read Less
3 Helpful Votes
Sail Date: August 2019
We chose this cruise because it fit our schedule and the ports. I was hesitant because of the size of the ship and the amount of people on board. I was surprised because even with 4000 people, it really never felt crowded. The buffet in ... Read More
We chose this cruise because it fit our schedule and the ports. I was hesitant because of the size of the ship and the amount of people on board. I was surprised because even with 4000 people, it really never felt crowded. The buffet in the morning was a little hectic but other than that everything ran smoothy. Embarkation and disembarkation was quick and smooth. Getting on and off the ship at ports was also efficient. Lines constantly moved. The cruise overall was nice but nothing gave me the ‘wow’ factor. Service, food, entertainment, activities, cabins, excursions, etc were all average. Our service at Cagneys was exceptional but our service at La Cucina was horrible. Our meal took 2 hours which was ridiculous. Buffet was good for breakfast and lunch. Food and service in Taste and Savor was average. One thing that our group had an issue with was the pool area. We had ‘kids’ ranging 12-21. The main pool is adult only and the kid pool is really kiddy (not really fun for kids over 10). So we were never able to all go in the pool together. I spent my time by the kid pool watching my son be splashed and ran into by small children acting crazy, while my brother and nieces were hanging out by the main pool where all the entertainment was. I understand the need for an adult pool but it should not be the main pool!! I have cruise 3 other cruise lines and have never encountered this problem. The adult pool was off in a secluded area where adults only were able to hang out. The main pool was for families. This was a big disappointment for our group of 8. Also, I noticed a sewer smell on the ship. It was not everywhere but I did smell it horrible in public restrooms and when our toilet seat in our cabin was up. Things were clean but did have a odd smell. Entertainment was disappointing. Burn The Floor was horrible. Boring and unentertaining. Rock of Ages was much better but was very long. Overall the cruise was nice but I would not cruise Norwegian again. I think you get a better experience for your money on other cruise lines. Read Less
5 Helpful Votes
Sail Date: August 2019
I have been on over 35 cruises my second in two years on the Breakaway. FOOD The food was still good, however it really irks me that they have done away with Lobster night. Also seemed to be a lot more nickel and diming the ... Read More
I have been on over 35 cruises my second in two years on the Breakaway. FOOD The food was still good, however it really irks me that they have done away with Lobster night. Also seemed to be a lot more nickel and diming the customers. ROOM Our room steward was the worst I have ever experienced. After 2 straight mornings of him running the vacuum in the hall at 8 am, I asked him to why he was doing it so early and not waiting until more passengers were out of their rooms. He told me because it was dirty, I pointed out that it could wait. He also argued with me regarding that I ordered distilled water even after I showed him the email confirmation. I complained the phone did not work, he said he would take care of it. I checked later that day and it still did not work, so I asked him and he said he fixed it. I told him he did not and told him to follow me back to the room to show him it did not work. Friends of ours 2 rooms down, said he broke their son’s glasses that were laying on the bed. Yes they should not have been left on the bed, but he could at least own up to it. He forgot to leave them towels and when they called him, he said he was off duty, talk about terrible customer service! EXCURSION In Roatan, we did the ultimate resort for a day, what a nightmare. There was a strike and the road was blocked the driver turned around and almost got t-boned. He then took us on a one lane dirt road up a mountain, with cars and trucks coming the other way. All of us in the van asked him to take us back to the ship, which he refused. We got there after an hour and half, he told us he would pick us up an hour early. The service was terrible, we had to wait 45 minutes for drinks and they were not very busy. They also warned us about sand flies, so we used off and did not even go the beach, just used the upper pool which was high above the beach. My wife got 11 bites anyway. When we left, we were half way back to the ship, he had to turn around for 2 more passengers, we get there and there are 6 more, but only room for 4, and there was another van coming in 10 minutes. We should never had to go back for any of them. We complained to the excursion desk, I told them I didn’t want any compensation, but rather they needed to know the terrible experience to drop the excursion. They listened and then told us that we had our allotted time, I explained we did not since we were an hour late getting there and picked up and hour early. Again terrible customer service. Bottom line the service has declined! Read Less

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