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4 Helpful Votes
Sail Date: October 2017
I chose this cruise because of the timing and the itinerary - Quebec City to Ft. Lauderdale. I'm not sure what the issue was exactly but it seemed like we had to stand in line or wait in a dining room for so many events and facilities. ... Read More
I chose this cruise because of the timing and the itinerary - Quebec City to Ft. Lauderdale. I'm not sure what the issue was exactly but it seemed like we had to stand in line or wait in a dining room for so many events and facilities. Our previous cruise was on Regal Princess with more passengers onboard and we never had that issue. We are on a gluten-free regimen (allergy for me, my wife is a team player). This is new for me and I expected this to be an awkward and difficult process. Daniel, our head waiter, made this very easy to deal with and the gluten-free versions of most dishes were exceptionally good. I applaud Daniel and the Princess SOP for special diets. The entertainment was good to excellent. The song and dance team onboard was very good. The guest entertainers were good to excellent with the Elton John Tribute Show by Jeffrey Allen as the very best. There was a bizarre show by a couple who called themselves Kamikaze Firefly. It was funny but brought out my sixth grade boy self. Service in the Michelangelo Dining Room was usually excellent. Service around the ship was really very mixed. From poor to excellent. There were a number of crew who seemed ready to be off of the ship for awhile. We didn't do any shore excursions this time. Usually we do them at most ports. We had been to most of these ports and nothing really jumped out. We enjoyed the cruise and will do another Princess cruise soon. Read Less
13 Helpful Votes
Sail Date: October 2017
We have been traveling since 1995 by Princess cruise line only except one time in 2001 we took a celebrity cruise . We hated celebrity cruise experience that year so we only use Princess for over 16 cruises now. We chose this cruise ... Read More
We have been traveling since 1995 by Princess cruise line only except one time in 2001 we took a celebrity cruise . We hated celebrity cruise experience that year so we only use Princess for over 16 cruises now. We chose this cruise because of the ports visited . The embarkation process was the best this time . As soon as we got into our Balcony cabin on 14th floor, we wanted to get out because we noticed stains in the toilet and some leak between the tiles in the bathroom floor from the grout. We told the steward at once . Next morning we both had severe back pain-being 75 & 79 year old- because of sagging bed. We told that to our steward too. We used to get very efficient hardworking steward except in the celebrity cruise(who was not even changing sheet everyday), but this time we were not lucky in Princess in this matter too. Of course ships started getting bigger and getting more passengers -good for bottom line- but service had become less . Last two cruises in Ruby Princess and in Royal princess we were spoiled by their friendliness , and service with smile . As we expected after seeing the conditions , there was "norvo virus " infection in this cruise. First time after taking so many memorable cruises we were counting the days to get out of this ship. Usually we used to feel sad towards the end of cruise. There was not enough help in the Horizon buffet once the self service was discontinued due to Infectious diarrhea-which was a good attempt to control the spread of infection. We always love "Princess cruises" until this time. Read Less
1 Helpful Vote
Sail Date: October 2017
Very good accommodations and excellent food service and choices. Officers and crew were professional and personable. Program Director fun and outgoing. Crown Princess orchestra, dancers and singers first rate. Many other show headliners ... Read More
Very good accommodations and excellent food service and choices. Officers and crew were professional and personable. Program Director fun and outgoing. Crown Princess orchestra, dancers and singers first rate. Many other show headliners were second class and disappointing. Wish they had better program content and presenters for the three at sea days. Good tour variety but significant variation in quality of the four guides and destinations. Really enjoyed The Wake Show with Paul and Chrissy every morning. Most tours ended with delays because an individual or a couple neglected to return to the bus or prearranged meeting location by the assigned time. There needs to be very clear direction and consequences explained for delaying a whole tour group because of inconsiderate people. Wish the at sea days had some professionals making presentations for personal enrichment. Early seating dinners are often served so slowly that you can’t get to the theatre in time to get a seat for the 7:00pm Show. Read Less
4 Helpful Votes
Sail Date: October 2017
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a ... Read More
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a wheelchair down two very steep outdoor flights of stairs that were very frightening, especially slick and wet. Also, the elevator to the upper decks was out most of the trip, so our friends could not join us in the spa, library, observation deck, etc. Disembarkation was terrible in the end because they would not help us off the ramp (apparently a union issue) and there were high thresholds to navigate. The ship decor was very dated; definitely in need of a refresh, especially to clean the carpets in public areas. The room was spacious and had good lighting. The deck chairs were not comfortable at all; not a lounge where you could lie and enjoy the sea. The TV had very limited selections and no live streaming/channels carried the World Series. Many cruisers were grumbling about this! Internet service in the cabin was pretty good, but in this day and age, for this price cruise, it's pretty insulting to have to pay for it as an add on. The toilets in a nearby cabin overflowed several times leaving the smell of urine in the hall despite the best efforts of the crew to clean up. The personal butler was the only highlight of the trip. Service was professional, friendly, and prompt. We often chose to have dinner as room service because dinner in the restaurants took a minimum of two hours, but room service was prompt. The food was good and plentiful, but pretty much as expected on a cruise, nothing outstanding. While the line advertises the cruises are all inclusive, going to the spa was a nightmare of literally being assaulted at the door by people trying to sell these flimsy orthotic inserts for shoes. I also witnessed an elderly woman with a stroke being aggressively browbeaten to sign up for Pilates, despite her insistence that her balance made it unsafe. I chose not to return to the spa after my first visit because of the high pressure sales people who destroyed the calming atmosphere one hopes to find in a spa. It was fortunate that we spent extra time in both Montreal and NYC at the beginning and end of the trip because we had good handicap accessible services and enjoyed touring. On the trip, bad weather cancelled our stops in PEI, Portland, Boston, Newport. So, essentially, we spent most of the days docked in Halifax and then rushed back to NYC. Being in port meant no casino and no shopping on the ship and there essentially were no additional activities added. To finally add insult to injury, when our ship was able to start sailing back to NYC at sea for a whole day, they drained the pool and started cleaning it with foul smelling chemicals, eliminating the only day we could have enjoyed the upper deck in good weather. Their priority , from the moment the storm hit, was clearly to get ready for the next cruise. We were a lost cause. While the line is not responsible for bad weather, to ruin the last day at sea was inexcusable. Read Less
2 Helpful Votes
Sail Date: October 2017
First time sailing on Silverseas and we expected a very nice trip. Cabin was fine, on par with Regent, just not as new. Having a butler was nice. Food was at best mediocre. There were really only 2 restaurants to choose from (weather ... Read More
First time sailing on Silverseas and we expected a very nice trip. Cabin was fine, on par with Regent, just not as new. Having a butler was nice. Food was at best mediocre. There were really only 2 restaurants to choose from (weather was so cool, pool side dining was not comfortable). Menus changed only every 3 days. Breakfast buffet was pretty much the same every day. Lunch buffet varied, however, there were few healthy choices. On board activities were extremely limited and did not feel any real enthusiasm from the entertainment department. This cruise would be good for someone who wanted to stay in their cabin and be pampered, very little else to recommend it. I understand some of the lighting system was being reworked which limited what was available to offer for entertainment. This was a real problem when we missed 4 of 8 ports. They advertised this cruise as going to Prince Edward Island, we received a notice the week before we left that this would not be possible due to whale migration activity. Upon boarding, we found that none of the cruises this year had been able to go to Prince Edward Island for the same reason. The alternate port offered required tendering. Because of weather, we could not tender. It is my understanding that only half the cruises attempting to tender there were able to do so. Very disappointing. Read Less
2 Helpful Votes
Sail Date: October 2017
My wife, son and I booked this cruise to celebrate my 50th birthday and traveled in suites 702/704. We are frequent Silversea cruisers and we actually hit our 100th day during this voyage. All I can say is that Silversea is still a ... Read More
My wife, son and I booked this cruise to celebrate my 50th birthday and traveled in suites 702/704. We are frequent Silversea cruisers and we actually hit our 100th day during this voyage. All I can say is that Silversea is still a top-notch luxury cruise vacation. I know many people may not be happy as a tropical storm forced us to miss 4 of the ports (Madeleine Islands, Portland, Boston, Newport) we were scheduled to go to, but I appreciate the focus on our safety. Now for the finer details... Our suite was beautiful and our suite attendant, Ravin, was excellent! we had breakfast every morning in our suite and the food and presentation was always stellar. The entire crew and staff were truly wonderful and should be recognized for their hospitality and friendliness. I do want to highlight the cruise director Vicky who is refreshing and the best cruise director we've had on SS. We appreciate her down to earth and funny disposition as we've had some who were a bit stuffy. We also loved Oliver who is both the bartender and entertainer-- he is truly amazing and made our cruise more enjoyable!! The food and entertainment were quite good and a "shout out" to Nicolas, the F&B manager, who was able to have the pastry chef make me some rum raisin ice cream as it has been removed from the standard ice cream selections. There are additional staff that should be highlighted but there are too many for this post. Only 2 pieces of constructive feedback. There were 2 cooking demonstrations but we were told there was a technological issue that did not allow the demo to be filmed and shown on the screens as customary. Please try to fix this and keep doing these demos as they are great! The other feedback I would give is that Silversea should consider how to relax the formal approach that still exists. Your younger clientele (and some older too) do not want to dress up during their vacation. I noticed this on formal nights when the dining room was half full and in talking to fellow passengers. I know there must be a real struggle but I also believe there might be a solution. Perhaps, on formal nights you could open the dining room early and have it be less formal from 6-8 so those of us who want to just throw a blazer on can go dine early and then hit the bar/casino. Those who want to don their tuxedos/gowns can then take over after 8. Just a thought (and i know many formal folks will disagree) but I am sure there are other options too. Please consider! Overall a great cruise! I highly recommend! Read Less
1 Helpful Vote
Sail Date: October 2017
We selected this cruise to be pampered a little and to see the fall colors in Canada and the east coast. We were lucky because the fall colors were late this year. Embarkation was smooth, however, they were a little late getting our bag ... Read More
We selected this cruise to be pampered a little and to see the fall colors in Canada and the east coast. We were lucky because the fall colors were late this year. Embarkation was smooth, however, they were a little late getting our bag to the cabin ~ lost one for awhile due to someone taking the tag off! An added bonus was that we had the best cruise director ever, Vicki Van Tassel - she was funny and talented. Even though we encountered some delays due to weather we still had a good time while traveling! We found that all of the staff were extremely pleasant and helpful and always went out of their way to assist us in any way they could. The food was good, in all of the restaurants, had a couple of excellent meals and others were average. The Silver Singers were great and we didn't miss a show! On our next cruise (wherever that might be) we hope to have Vicki again. Read Less
1 Helpful Vote
Sail Date: October 2017
Very GOOD It istill very nice ship and really one of the best if you want to go for the first time. The service is more impresive than a regular cruice line. The inforamtion thay give us for the ports is really full. The rooms ... Read More
Very GOOD It istill very nice ship and really one of the best if you want to go for the first time. The service is more impresive than a regular cruice line. The inforamtion thay give us for the ports is really full. The rooms are very goog ones. The bar or halls areas are nice and allway you have a spot to seat. Nice people in the best maners to have a fun and know different people. Recurring Customers who have travel more than three time. Getting every time lower service and lower attention to the guest. book to a restaurant is an nightmare. V society, in free laundry (is a lack of information and the result a disgrace for you guys) SHAME OF YOU FOR YOUR RECURRING CUSTOMERS. The services in the pool area is not good, more than 5 minutes waitting, or you go to the bar, also in with the lunch. Read Less
2 Helpful Votes
Sail Date: October 2017
We have always wanted to visit the ports of Quebec, Nova Scotia and Prince Edward Island as well as the New England. Unfortunately, due to a huge storm ( similar to the one in the movie "A Perfect Storm") we were unable to ... Read More
We have always wanted to visit the ports of Quebec, Nova Scotia and Prince Edward Island as well as the New England. Unfortunately, due to a huge storm ( similar to the one in the movie "A Perfect Storm") we were unable to visit most of the ports on our itinerary. Cruise line gave us a small credit toward a future cruise and did their best to keep us entertained while we remained docked in Halifax, NS ( which by the way is an awesome town). Guess we will have to revisit the missed provinces on another visit and hope for better weather. Cruise director, cabin attendants and wait staff were all outstanding. First cruise where the captain was a visible presence onboard. Staff aimed to please and everyone gave 100% to make sure we were well cared for. Ship size was perfect, allowing us to meet many interesting people from all over the world. Read Less
Sail Date: October 2017
I have been on the Gem before. Nice sized ship – not too large, not too small. No cruise is ever perfect. But on other lines there is “guest services” that are there for the guests. BTW while the cruise was titled ... Read More
I have been on the Gem before. Nice sized ship – not too large, not too small. No cruise is ever perfect. But on other lines there is “guest services” that are there for the guests. BTW while the cruise was titled "New England and Canada", we only stopped in Canada! Food I say is edible, not great but you certainly will not starve. I had heard about the Orionid Meteor shower that was happening where the ship was going to be. So I wrote a note, and handed it to guest services as soon as I got on board, and said PLEASE give the note to the appropriate person. Well, the ship did nothing, and the only light pollution was from the Gem. They could have turned off, or at least covered 4 lights that were on two 2 poles. They could have untied some chairs (why were they still tied up after we set sail!??) The light pollution really was terrible. This was going to be a once in a lifetime experience. I was so excited. The next day was at sea, so I and the others trying to see it did not care about the time, or going to sleep. Some other ship lines, when you travel solo and pay the ridiculous solo supplement, give you extra points per trip. Not NCL. (And the points really do not do much – go to a cruise discounter and you get many of the same perks.) When there were locals from the current port on board, NCL kept it a secret. If you happened to walk by, you would see them. Otherwise you would have missed out on some great information. True many ports have representatives on shore, but having them on board lets you know about it before getting off the ship. When we had 23 foot waves and the show - I saw the apparatus for I guess gymnastics stuff, or a fantastic dance routine, had to be cancelled. The spur of the moment show was excellent. I actually thought it was the best of the week. Try complaining and you get the runaround. Write – they say call, Call they say write. NCL is not the only game in town, there are other cruise lines that also leave from close-by ports. Read Less

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