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Cruise Ratings
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Sail Date: October 2018
We chose this cruise to visit ports that we had not been to and to see the fall colors. Because we live in Florida, we had forgotten how cold and rainy it gets this time of year. Of course the cruise company does NOT have control of ... Read More
We chose this cruise to visit ports that we had not been to and to see the fall colors. Because we live in Florida, we had forgotten how cold and rainy it gets this time of year. Of course the cruise company does NOT have control of those elements. This is our first cruise since I joined cruise Critics. I did not know how to contact the other members for the meet and mingle events, therefore we did not participate. We have another Regent cruise beginningin January and hope to understand the process better. The service and food were both excellent. Compass Rose has such a diverse menu with excellent selections. The talent that I watched, the Regent Production team put on excellent shows. We played trivia most days and had fun meeting other guests and trying to come up with the correct answers. We really liked the size of the ship and the easy of getting around. Our butler and room steward were both 5 star. We believe the excursions that Regent includes are every bit as good or many times better that we pay extra for on other cruise lines. We had a great trip. Read Less
Sail Date: October 2018
We had gone on Princess in Jan, 2018 on the Panama Canal cruise and it was wonderful. We had a great mini-suite and the entertainment was great. Afternoon happy hour and music. This cruise which was classified an a club class upgrade was ... Read More
We had gone on Princess in Jan, 2018 on the Panama Canal cruise and it was wonderful. We had a great mini-suite and the entertainment was great. Afternoon happy hour and music. This cruise which was classified an a club class upgrade was the most disappointing cruise we have been on. We did not receive the upgrades per the website. The robe were old, thread bare and one size fits all a small. There was no way my husband and I could put them on. We asked our room steward and the front desk for new robes. Nothing. We were to have a dining table for 6-8 and we got a table for 2. When we tried to exchange they wanted us to go to anytime dining, which we rejected. The afternoon entertainment consisted of "senior citizen" board games. Music didn't start until dinner time and evening entertainment was lumped into about a 3 hour period. WRONG. Another factor there were over 100 new employees aboard and many untrained. Our dinner helper was a nightmare and our poor waiter had to pick up her slack. Not a good experience. The shore excursions were way overpriced for what we got. The cutbacks from January, 2018 to this cruise were alarming. I wonder if we want to do another cruise. Read Less
2 Helpful Votes
Sail Date: October 2018
My husband and I were looking for somewhere new to cruise to and this cruise fir the bill. We had never been on a Canada cruise and the price was really good. Embarkation was quick and easy and our room was ready when we boarded. We ... Read More
My husband and I were looking for somewhere new to cruise to and this cruise fir the bill. We had never been on a Canada cruise and the price was really good. Embarkation was quick and easy and our room was ready when we boarded. We only had small bags so it was great to be able to drop them and go. We went right to the buffet of course and it was very good. We got on pretty early so it was not too crowded yet. There was a lot to choose from but the layout was not very convenient. There is 2 parts to the buffet so it takes some time to go through and see what they have. All in all pretty good. The room was very nice with full size TV's. That was really nice. The reception was great during the whole cruise. There were lots of movies to choose from for free along with TV shows and music programs. You have to keep your room key in a slot by the door to keep the lights on but that is no big deal. We found the bed petty uncomfortable. Our room stewardess was great. She was very friendly and chatty. Very very helpful. Her name is Rowena and we will look for her on future cruise's. The ship is beautiful and modern. Very clean. We found there was not a lot that we liked to do so we spent a lot of time in our room relaxing. This seemed to be a very sedate cruise. We went to one show that was really good and one comedy show(that was all they had)that was just so so. We got off the ship at both ports and did a city tour at St. Johns. The ports were nice but this is the end of season so there was not too much going on. The weather was pretty cold so we could not spend much time on deck. I felt sorry for the crew members that had to work on deck. The casino was awful. It is pretty small and no one was winning. To play you have to use your room key and set up an account. The do not pay out tickets and will time out in about 5 minutes if you are not hitting buttons. I know this is for security but it is annoying if your playing a bonus game and the your session times out. Your winnings go into your bank and you have to either put more money in or take it our of your bank. So we enjoyed the cruise very much and were very relaxed. Halloween was great with the crew and lots of guests dressed up. We would go again but in warmer weather. Read Less
2 Helpful Votes
Sail Date: October 2018
It could of been better we saw the cruise director total of 3 times whole trip pictures were expensive had too fight for seating for meals more attention needed for passengers..been on other cruises that made you feel at home and like ... Read More
It could of been better we saw the cruise director total of 3 times whole trip pictures were expensive had too fight for seating for meals more attention needed for passengers..been on other cruises that made you feel at home and like family .Everything you buy was for profitability vs good time . Went to effy to look at jewelry and found them to be very pushy .room was very comfortable . Had to fight for a good table during the Buffett . Bought a picture for 25.00 could of had more activities .i will definetly not sail princess cruise again anytime soon .It was my wife’s birthday and she did find it to be special for her occasion . I was hoping for a better time than we had . We are looking into a family Alaska cruise next year but will be useing a different cruise line t Read Less
1 Helpful Vote
Sail Date: October 2018
To call something great, it really has to stand about among other similar experiences, and while this cruise was not bad, there were many missed opportunities to make it much better, starting with the completely lousy greeting that we had ... Read More
To call something great, it really has to stand about among other similar experiences, and while this cruise was not bad, there were many missed opportunities to make it much better, starting with the completely lousy greeting that we had upon embarkation. (one could more accurately say, the greeting that we didn't have). Arrival clarification: Security fine, directional crew member very, very friendly.....then we met the guy on the elevator. We'll call him 'M" (we know that name but do not wish to embarrass). "M" was wearing the requisite "welcome" sash across his chest, but his demeanor was an immediate and complete downer. M had no smile, no greeting....no words other than "what floor"? Not even please. We only got the question after we greeted him. ABSOLUTELY NO PLACE for that sort of guest treatment in a hospitality job. Several other crew members were the same and it definitely detracted from the many others who were noteworthy. Food was not great, despite some earlier reviews and our own expectations. The food was average. They DO NOT KNOW HOW TO COOK A STEAK. Paid extra to eat in steak restaurant, and a waste of money and time. Had a steak on our designated restaurant, same story. Read Less
1 Helpful Vote
Sail Date: October 2018
The crew needs a vacation. Really surprised at how many crew would not make eye contact or smile. Had to track down waitstaff to get a Coke every time. Ship is nice but unhappy or tired crew is palpable and left us feeling less satisfied ... Read More
The crew needs a vacation. Really surprised at how many crew would not make eye contact or smile. Had to track down waitstaff to get a Coke every time. Ship is nice but unhappy or tired crew is palpable and left us feeling less satisfied than previous cruises. Food was so-so. Internet connection better than previous Princess Cruises, and was actually usable and functional. Room was clean and attended to promptly. Captain was good at communicating about sea conditions, since we were coming out off NYC, where there was a storm. Please be aware that transfers from airport to ship are poorly organized. Princess will tell you one thing but the people who actually pick you up don’t talk with the Princess phone staff and vice versa. We were almost left behind despite waiting exactly where we were told to wait. It was a comedy of errors and very upsetting. Read Less
Sail Date: October 2018
I start this review as a seasoned cruiser. 9 to be exact.Carnival and Royal Caribbean. First cruise on Princess. Never again. The ship is beautiful. Well maintained and clean. The crew (for the most part) was kind, helpful and caring. But ... Read More
I start this review as a seasoned cruiser. 9 to be exact.Carnival and Royal Caribbean. First cruise on Princess. Never again. The ship is beautiful. Well maintained and clean. The crew (for the most part) was kind, helpful and caring. But thats it. We only had 2 hot meals and that was in the specialty restaurants. The buffet food was always, with out exception cool at best. Same with the dining rooms. The coffee was excellent tasting , but I could count on one hand how many HOT cups I had. it was barely warm enough to drink. The food quality was great! and a lot of choices. But it was always cold. The toast felt like it was made hours before hand and the butter was always frozen. You had to wait for it to thaw to use it. Even the hot soups were lukewarm. You never had to worry about getting burned. Lobster night was great. Until you got the food. Cold lobster is not my favorite. I paid extra for an upgrade to a "Mini-Suite" . Compared to Carnival and Royal, the regular balcony rooms were bigger than my "Mini-Suite" They put a full size table on the small balcony. We had to move it to even look over the railing. With the 2 chairs, foot stool and full size table you couldnt move on the balcony. I got a Mini-suite on Carnival once so I know what to expect from a suite. This a NOT a suite. Oh, and the toilet smelled like a port-a-pottie. Although very clean, it was a terrible smell every time you lift the seat. And it wasnt just the room. It was the public bathrooms also. It had to be the water. The theater was very small. Just over 600 seats. There are 3000 people on board. We got there at 7pm for an 8pm show and almost didnt get seats. One single floor for the theater. And if you didnt carry around the itinerary they gave you in your room, you would have no way of knowing what was going on around the ship. No announcements, no signs posted, No additional itineraries anywhere around the ship. We missed so much because we were never informed of what was going on. And everything is not even listed in the itinerary. We tendered 2 ports. What a nightmare. They used lifeboats. I've tendered many many ports and they always had dedicated tenders. I guess I will need to check on this next time before booking a cruise with tender ports. In closing, If I was never on a cruise before, I probably would not know the difference. But if you have ever cruised Carnival or Royal Caribbean before, DO NOT take Princess. They don't measure up. Read Less
Sail Date: October 2018
We wanted to see the fall colors in New England and Princess had the right time frame for us. The ship was very nice and the food was good, some meals better than others. The entertainment was good. The cabin was real nice and bigger ... Read More
We wanted to see the fall colors in New England and Princess had the right time frame for us. The ship was very nice and the food was good, some meals better than others. The entertainment was good. The cabin was real nice and bigger than I expected. We took Six shore excursions and I didn't think they were really worth the money we paid for them. Services were great, room service was fast and the cabin was always cleaned and when ever we got back to the cabin we always had a full ice bucket. Embarkation and disembarkation went very smooth. Overall we had a good time on the cruise and enjoyed all the entertainment we went to see. We ate one night in the Crown Grill and one time at Sabatinis. I enjoyed the Crown Grill better than Sabatinis because I like Steak more than liked the food at Sabatinis. Read Less
Sail Date: October 2018
Great itinerary, Unfortunately, bad weather kept us from stopping at 2 ports. It appears as if there is NO heating on board. Cabins and public areas were below 70 (and sometimes even in the 50'S). Complaints to the staff elicited ... Read More
Great itinerary, Unfortunately, bad weather kept us from stopping at 2 ports. It appears as if there is NO heating on board. Cabins and public areas were below 70 (and sometimes even in the 50'S). Complaints to the staff elicited sympathy but no relief. Stop In NY was shorter than others. A pity, since there was more to do and the ship was docked in Brooklyn! The piazza was nice and there was continuous entertainment there in the evenings. Enjoyed the buffet more than the main dining room. Better selection, but as with most buffets, everything was not hot enough. However, the same problem existed in the main dining area. Unfortunate, considering the weather and the temperature in the ship, HOT soup would have been quite enjoyable! Except for our Cabin Steward, the level of service was up to Princess's usual high level. Our cabin was smaller than other Princess ships we have cruised on. We were told that there were several classes of balcony cabins nad ours was among the smaller (although it was located midship). Read Less
Sail Date: October 2018
The Canada/New England colors were breathtaking. This was perfect timing and we really loved the trees. The ship missed two ports due to weather and we were very disappointed, especially Bar Harbor. However, we were compensated with ... Read More
The Canada/New England colors were breathtaking. This was perfect timing and we really loved the trees. The ship missed two ports due to weather and we were very disappointed, especially Bar Harbor. However, we were compensated with $25...SERIOUSLY! The Quality of evening dining room food was poor. Three nights the meat was too tough to eat and no I don’t have dentures. Nightly entertainment was fair, but to get a seat you had to be in theater an hour in advance. This was a very crowded ship and difficult to walk anywhere. Most horrible bed ever slept on. Asked for egg crate and it was shorter than the mattress. I know Princess is upgrading beds, but these should be burned immediately. Their process for getting on and off the ship for excursions was extremely slow and there appeared to be a lack of organization many times. We will not go on the Royal again Read Less

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