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Cruise Ratings
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Sail Date: July 2018
We were looking to go to Canada/New England. But was highly disappointed with Royal Caribbean. The food in both the Main Dining Room and the Windjammer were the same food everyday. Basically no variety even though on the website and on ... Read More
We were looking to go to Canada/New England. But was highly disappointed with Royal Caribbean. The food in both the Main Dining Room and the Windjammer were the same food everyday. Basically no variety even though on the website and on ship it states that there is different food everyday. Not on this cruise. The pool area: the pool and splash area closed at 6 pm everyday. Kids on the cruise were very disappointed with this. The flow rider and the slides were not open when you think they would be. Therefore when they were open very long lines. My son was very disappointed with the kids club.The kids club put all kids together on port days, which is understandable but also was the perfect opportunity for the younger kids to be bullied by older kids and my son was. Told staff about but nothing was done. One elevator was broken entire cruise, never fixed. Couple sets of stairs where closed off during the cruise, which made it even harder to get around. Should of had maps of ship, but none were available. The scavenger hunt was joke. Instead of looking for items like you would think you would do for a scavenger hunt, the contestants were handed items from their friends/family. So don't do this hunt unless you have a huge group with you. The chairs by the pool were always reserved by people getting towels or other items and putting them on the pool chairs very early in the morning, every day. Even though it says it is not allowed and items will be removed if left unattended for more than 30 minutes, Hours went by and the items are never removed, So much for even posting a sign about it. Also, certain table by the pool have a no smoking sign on them but people still smoked in that area and the workers just left them do it even though people had little kids that were coughing due to smoke in their faces. Staff did nothing about it. We did have the greatest waiter and assistant waiter, Janeta and Pavlo were the best. Read Less
Sail Date: July 2018
We cruises as a couple, mid 50's with many cruises on Royal. Booked for the itinerary & ship as we were excited to have a Voyager-class ship back at Cape Liberty. We live within a short drive. Check in is amazing. Quick, friendly, and ... Read More
We cruises as a couple, mid 50's with many cruises on Royal. Booked for the itinerary & ship as we were excited to have a Voyager-class ship back at Cape Liberty. We live within a short drive. Check in is amazing. Quick, friendly, and we were on the ship very quickly. We were in a junior suite, mid ship. Our cabin was clean albeit since she is so recently out of dry dock and refurb we were both kind of surprised to see so much rust on the inside of our bathroom door and on the rails for the balcony doors. Our steward was very good- friendly, attentive and kept our cabin clean. But, when we arrived, there was a pair of socks in one draw, and halfway through the cruise, when we moved a chair, there was a pair of mens shoes under it. There was a plate of cookies upon our arrival (D+) which we quickly gave to our steward because I am allergic to nuts and the cookies had nuts. Note: seems like the whole allergy thing is not handled as well as it should and could be. Others I spoke with after the cruise said they had trouble with gluten allergy. Food; food is subjective. We had breakfast every day in the mdr in the D+ area, and the service was excellent. But, the food, well, it was okay, we can't complain, but by no means it is top notch or excellent, its acceptable. Night one we ate at Shops Grille, it was very, very good. Night 2 Giovanni's and a complete and utter fail. Again, allergy issues. We told our waitress I was allergic to nuts- the bread has pesto, she brought that out. We ordered Mozzarella and tomato, she brought it out with the pesto, we ordered the plank she brought it out with the mortadella. Obviously she took it away when we brought it to her attention, ordering us new, without nut dishes, but she had already put in our meals? (So, they sat for a very long time under heat lamps keeping warm, totally making them almost uneatable- except for my husbands shrimp, my branzino and our shared mushroom ravioli were bad. The evening was a fail. Plus, no Italian would every add nuts to a Cannoli- Royal you should get this right it is not tough. So, after coffee, after 30 minutes we needed to get up and ask for our check because our waitress was overwhelmed with other tables. Special restaurant= not so much. Our Concierge desperately wanted to make it up to us and sent us there 2 nights later complimentary. It was much better, but things can be improved here for sure. The 2 nights we went to the MDR we were disappointed. What happened to the Escargot? It was GRITTY and the absolute wrong texture = disappointment. So, back to Chops we went (Yes, RC, we know this is what you want to read because it equates to revenue). Izumi- by far the best thing on all your ships. We saved the best for last but ended up kicking ourselves because we should have eaten here most nights. Chef Travis deserves a raise! A personal thank you to him for letting Izumi staff know I am historically and typically a positive brand ambassador for Royal Caribbean for many years. Even Johnny Rockets changed----- is it so difficult to bring out the fries and onion rings before the burgers/sandwiches, Like you used to? Yes, it is the little things that you change that take away from the guest experience. Entertainment: This is the first time in well over 15 years that I can say I was disappointed with the singers. While voices were great, they were paired with the wrong music. A great operatic voice just does not sing 60s and 70s and 80s Pop music very well. Again, this is also a subjective area. During the promenade disco party, the water-tight door sirens sounded and the doors began to close- we were on deck 7 over looking the promenade with a dozen or more others. Panic ensued. Within 5 minutes this rectified itself, but people around us were not happy that there was never an announcement made,. and we saw but one security guy just poking around us on deck 7. When asked, he made light of the situation. No one found this satisfactory. Disembarking via tender= folks need to know that lines are very long and you can need to stand waiting for almost one hour- even when you go at the avoid-the-long-lines recommended time- So, the night before our tender port of call, the CD made a statement that to avoid long waiting lines to arrive 10:30 or after, which we did. The line was still a 45+ long line and there is absolutely NO accommodation if anyone needs for medical reasons unless they are in a wheelchair. So, if you can't stand for any period of time, you will have no choice but to not get off, so to get around this you should probably book a RC excursion, otherwise they will not even listen to you. Guest relations manager was borderline cruel in his response to me and wouldn't even acknowledge that i wanted to show him medical cards. Lastly, there was a savannah cat brought on board. We were told that RC cleared this animal as a service animal for seizures. Do your own research on this type of animal, make your own decisions on if it is a pet or can be a trained service animal. The owners told people to not go near it because they didn't know how it would react. It is an angry animal that growls and hisses at you. For a brand that I adore I am disillusioned and sad. Disappointed. But we will enjoy our upcoming 16 night Royal cruise and continue to enjoy our X cruises (4 currently booked). Questions? Just ask. Read Less
Sail Date: July 2018
Our dining experience was first rate. Excellent food (except the Chicken Cordon Blue was terrible).The waiters were wonderful. We took 4 excursions. Day 1 was Portland & Kennebunkport. The scenery was beautiful and we saw President ... Read More
Our dining experience was first rate. Excellent food (except the Chicken Cordon Blue was terrible).The waiters were wonderful. We took 4 excursions. Day 1 was Portland & Kennebunkport. The scenery was beautiful and we saw President Bush’s family compound. We shopped in the local gift shops and that was fun. The tour guide suggested we have lobster rolls & whoopie pies for lunch, which they are famous for. We found them at a street vendor stand & they were excellent. On day 2 we took a “Victorian Tour”. It wasn’t a good tour at all. We ate at Paddy’s & it was fantastic, esp the blueberry pie! Day 3, at St. Martin’s we visited an Irish pub & ate fish chowder at a local restaurant. Day 4 we went to Halifax & Peggy’s Cove, so beautiful. Also, Forrest Lawn Cemetery where Titanic victims are buried. It was a great tour.The ship was beautiful and we really enjoyed the comedian/piano player in the Scooner Bar. The guitar player in the pub was very enjoyable and we liked the ice skaters and the Love and Marriage Game. The late night adult comedian was really good and we also enjoyed the RC singers and dancers. Read Less
2 Helpful Votes
Sail Date: July 2018
We chose this cruise because of its itinerary. I do not like to island hop so we though New England and Canada would be a good experience and for the most part it was. The ship is clean and nice our cabin was a good size and always kept ... Read More
We chose this cruise because of its itinerary. I do not like to island hop so we though New England and Canada would be a good experience and for the most part it was. The ship is clean and nice our cabin was a good size and always kept neat and tidy by out cabin attendant. Entertainment on board was excellent especially the Royal Caribbean Orchestra. Service was good. Dining is where it started to go wrong. We had 7:15 reservations for My Time Dining and always had to wait in line for 15-30 minutes, while those without reservations seemed to get seated quicker. More than once we went on line for those without reservations because of this. It was very chaotic and unorganized being seated in the main dining room. Also, the quality and portion sizes weren't up to par. The lobster was terrible on the last formal night. Very small and dry. Also, its supposed to be a formal night, why were people in the dining room dressed like they were going to the beach. Its just not right. The last night we ate in the Windjammer and were sorry that we hadn't eaten in there every night. There was so much to choose from and it was far less chaotic. The ports of call were good except for St. John's New Brunswick. That was terrible, there was nothing to do while we waited for our shore excursion to the Bay of Fundy and reversing rapids, which was quite a disappointment with a factory staring at us from the other side of the river, spewing smoke. But, as our tour guide kept pointing out, it didn't smell. I have no idea why they even stop there. Boston would have been a much better port of call. Read Less
3 Helpful Votes
Sail Date: July 2018
Very dirty stained furniture in cabin! Very limited food available after 9 pm, bring you own snacks! Many elevators broken and not working causing issues for passengers with walking issues and could be dangerous in an emergency! Menu for ... Read More
Very dirty stained furniture in cabin! Very limited food available after 9 pm, bring you own snacks! Many elevators broken and not working causing issues for passengers with walking issues and could be dangerous in an emergency! Menu for dinner in main dining room very limited and repetitious night after night, menu for breakfast identical every day! Workers doing paint chipping before 8 in the morning waking everyone! Buffet area floor dirty wet and slippery, clean up area used on entering buffet not being maintained!Overall it was very hard to believe this ship had just gone through a yard overhaul in February of this year. This was our first and last cruise on RCL and would not recommend RCL! We are experienced cruise people with over 35 past cruises and definitely would rare this cruise as very poor. On a positive side the ice show was exceptional and the production shows were very good. we found very short lines for all the water slides and rock wall which was great for our grand kids! Read Less
Sail Date: July 2018
We chose this cruise for A.O.T.S. being at this particular port and the ports of call it would be visiting. We had in interior cabin which may have been a mistake with the beautiful scenic view the exterior cabins had. The best part of our ... Read More
We chose this cruise for A.O.T.S. being at this particular port and the ports of call it would be visiting. We had in interior cabin which may have been a mistake with the beautiful scenic view the exterior cabins had. The best part of our cruise was the dining room staff we had. Merak, Leonel and Zhenhua were phenomenal ! My son has many food allergies and was limited in regards to the menu items. They found out the first night and that's when they took action. They came by after every dinner and helped prepare his dinner for the following night. They even made suggestions when we had our Mystery Dinner at another dining room. The entertainment was as expected and wish they would have had more activities that didn't cost money. Service throughout the entire ship was top-notch and the ports along with their shore excursions were very well prepared. My son took the time to write a letter so that some type of recognition could be given to the dining staff that assisted him while he was onboard. I would like to cruise with Royal Caribbean again in the future. Read Less
2 Helpful Votes
Sail Date: July 2018
I went on this cruise with friends which i usually do so i always go with the flow. The ports such as Bar Harbor were exceptional as was portland maine. The 2 ports in Halifax and New Brunswick in Canada were sub par. New Brunswick was a ... Read More
I went on this cruise with friends which i usually do so i always go with the flow. The ports such as Bar Harbor were exceptional as was portland maine. The 2 ports in Halifax and New Brunswick in Canada were sub par. New Brunswick was a run down town and had absolutely nothing within walking distance. the town was simply boring. Halifax had a decent museum. The dining experience outside of 1-2 nights our service was so so in the main dining room & the my time dining setup was a disaster from the very 1st day. Noone told us until we got to the dining room that you had to make a reservation for my time dining. It got fixed by the 3rd night but by then the damage was already done. the late night food selection was terrible. it was pizza or some cheap excuse for a sandwich. other ships had more food to choose from. the selection was just average. Our cabin attendant was just horrible and kept forgetting to give us towels at least 4 times. We had to ask for them over and over as well as having a poor excuse for a refrigerator. David Curtis who played piano and was hilarious all week with his random singing of the best songs. He kept us busy and often stayed well past his allotted time. Simply put he was the best cruise entertainment i ever saw in the 5 cruises I have been on. He made the cruise for me. Otherwise this ship is dated and not all that exciting. Read Less
1 Helpful Vote
Sail Date: July 2018
We chose this cruise (from Boston to Montreal) in July as it was one of the only ones leaving from Boston. While the staff was stellar, the ship had seen better days. Built in 1996 with '80s technology, our Neptune Class Suite had one ... Read More
We chose this cruise (from Boston to Montreal) in July as it was one of the only ones leaving from Boston. While the staff was stellar, the ship had seen better days. Built in 1996 with '80s technology, our Neptune Class Suite had one outlet, no USB ports and a 13" TV. The AC systems made some cabins frigid while the room next door was like a sauna. Ours was the latter. No amount of cajoling or escalating could get it working right so we were miserable most of the cruise. Many of the systems seemed to be held together with bailing wire and prayers and the staff admitted privately that they were in constant need of repair. One of the elevators (I quipped it was haunted) creaked and moaned and the floor annunciator sounded possessed. Lighting systems were still fluorescent which mean they didn't come on right away. The toilet sometimes flushed, and the bathtub drain acted like it was full of something indescribable. None of these issues could be fixed. They did a major overhaul of the AC in my daughter's cabin at 9:30 at night where they found a horrible mess of dirt, dust, and lint that had accumulated for a decade. It did make it somewhat better. Several windows were broken (one was repaired in Toronto) but all of them were filthy. The Neptune Concierge lounge was a lifesaver. They tried to deal with most of these problems--always with a smile. We also found human hair in our bread on several occasions. Lots of apologies but it kept happening. So no, we won't be back on HA. Read Less
5 Helpful Votes
Sail Date: July 2018
We chose this cruise because of the date and route. While some cruises might have more bells and whistles, this cruise was perfect for what we wanted, quality family time. We were treated so well. Our 5 year old daughter was treated like a ... Read More
We chose this cruise because of the date and route. While some cruises might have more bells and whistles, this cruise was perfect for what we wanted, quality family time. We were treated so well. Our 5 year old daughter was treated like a princess. When we renewed our vows, they staff made a special bouquet of yellow roses. The ceremony was special for us and our guests. The food was pretty good. The first night wasn’t that good. But it got progressively better. The gala nights were amazing. As part of our wedding vows package we had dinner one night at the Pinnacle Grill. It’s worth the price. The quality of the lobster and steak was amazing. The route stops are all wonderful (except Sidney.) I can’t say which one was our favorite, because they all had spectacular places to see. Québec is wonderful, but make sure to make it out to the Falls. PEI was my favorite! My husband loved Halifax. I do wish we could’ve spent more time in the places. The worst downfall was that customs took place in Bar Harbor, and it cut part of the time we could’ve spend on land. Overall, we loved the cruise and would do it again. Read Less

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