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433 Asia Cruise Reviews

1. The day before the cruise a Typhoon hit Tokyo. We understand that you cannot do anything when mother nature hits but there was no communication, no notifications or emails from Princess explaining that there is a delay in the cruise ... Read More
1. The day before the cruise a Typhoon hit Tokyo. We understand that you cannot do anything when mother nature hits but there was no communication, no notifications or emails from Princess explaining that there is a delay in the cruise ship coming back into port due to the Typhoon and that there was any delay in embarkation. There should have been an initial email warning of the approaching Typhoon and a subsequent email stating the delay on embankment. In this case we could have spent the day doing other things than sitting around a hot and sticky cruise terminal from 10am until 6pm waiting to embark. 2. The conditions while waiting at the cruise terminal was appalling. There was no air-conditioning. If there was, it was negated by the opened front doors as you approached being left open bringing in the hot air. There was no airflow once inside and the air was stale, hot and sticky. I nearly passed out from the heat and I even witnessed a few older people passing out. To me this is simply unacceptable. It could be likened to a scene from a war camp! 3. There was no offer of any water, wet towels or anything to help with coping in these conditions. It made the wait very uncomfortable and upsetting for everyone there. This was a cruise we were really looking forward to but so far the disappointment and state of the organisation of the cruise was the start of the cruise from hell. 4. Once we finally got onboard, we were then told that there would be a delay in departure until later that night. Then we were told that they could not organise a pilot or tug until 2am at this time we were starting to get fed up and just wanted to get back off the ship in disgust. We were then informed that we would be departing at 6am the next morning and that they were still waiting on 250 cruise passengers and 30 staff members to arrive at the port. 5. This meant that we had to miss the first stop at Ishinomaki which we were really looking forward to and it meant yet another day at sea. We were very disappointed with the way this was handled. 6. The days at sea were really long. The princess patters on the days were filled with activities that did not appeal to the majority of the Caucasians that were on the ship. My father (72 years old) who was travelling with us was so bored during the sea days that all he did was sit around the explorers lounge and drink. The only highlight of the day was the trivia and even then it was not that exciting to talk home about. 7. Our first port stay in Hakodate started off terrible. What we were not informed about is that the ship itself was docked so far away from the main attraction areas that you had to purchase a shuttle ticket of USD$15.00 per person, get in a cab or just fork out on a tour. This was the common theme for all the port stays ahead and with 4 people to pay for, it ended up being a very expensive cost which was not factored into our budget. This was really upsetting. 8. We were highly disgusted at the decline on services provided from our last cruise with the Diamond Princess which had free shuttle buses, offered bottles of water as you got off the ship to explore for the day and bottles of water on return back to the ship. The location of the ports was in walking distance of all the main attractions in Japan and you did not have to keep putting your hand in your pocket to pay for the shuttle services or cab fare. This particular cruise was a real letdown and we felt we were getting ripped off at every place we visited. 9. The most stressful part of the cruise was the time it took to get through immigration. Standing in queues in the heat for hours with no water or wet towels offered, just to get a passport stamped was not pleasant and cut majorly into the time we had at the ports. The worst locations were in Busan and Hiroshima. Hiroshima had the time scheduled from 7am until 6pm. They were late in setting up the immigration in the makeshift terminal (which looked like worn out abandoned warehouses), as such, we were unable to step onto the port to get through immigration until 10am. By the time we got through immigration it was 12pm then we had to make a mad dash to Hiroshima (which took another 20 mins via cab and train) to try and see anything before we had to turn around and be back on the ship before 5:30pm. At this point, the cruise itself felt so disorganised and we were really stressed that we just wanted to get off the ship and demand our money back. 10. In Hiroshima, there is a cruise terminal right in heart of Hiroshima that has the trams and buses just outside the cruise terminal door and access to Hiroshima and all the sight seeing is plentiful. We wondered why they parked at a port so far away from the Main station at first but we soon realised that Princess would not make any money from the Shuttle buses or ship tours if moored in the main terminal. This just made us more and more furious. 11. As previously stated, we have cruised on the same ship before and thoroughly enjoyed the relaxed atmosphere and stress free cruise from Singapore to Yokohama. We never had the immigration issues that we had this time. Never had to wait in queues and had more time in ports because the process was different. On the last cruise we handed our passports to the cabin staff for immigration to be done and we simply showed our cruise card as we went off and back onto the ship. I am not too sure what has happened to change the way the immigration is done but to say I was disgusted in the current process is an understatement. I would liken the current process to Faulty Towers. 12. Another sticking point was the length of time at each port. Some of the port stops had very little to do with long port stops while other ports had heaps to do but very limited time to do it. The length of stay in Hakodate was from 10am until 11pm which was far too long to stay in the township which you can complete in half a day. As we had already been at this location before we can attest to that. 13. Maizuru is also a port that has nothing to do unless you fork out a tonne of money to travel or go on a tour. We were struggling to find something interesting to do at the port for the 10 hours we were there but in the end we ended up looking through a red brick museum telling us the history of how red bricks are made and looking through a few odd shops and returning really early to the ship. Really, really boring port. It would be better if the port stay was somewhere like Kanazawa where you have more interesting things to see and do. 14. The one good part of the trip was the port stay in Busan. We chose to go on a ship tour here and went to the UN cemetery and Museum. 15. The letdown about the ship tour in Busan was the length of the tour. It was too short. We would have liked to spend more time in the museum to learn about the wars and conflicts that South Korea went through but instead the tour guide was only interested on telling us about how the country was formed and what they are doing now. When I asked about seeing the war history. The guide stated that they “do not talk about that” and purposely walked us past all the rooms that contained the war history. We were stunned at the response and upset that we could not see what we came to see. The guide also took us to the Lotte Shopping Centre which was not what we wanted to do and we sat around for an hour and a half waiting to get back on the bus to return to the ship. We were informed the next day from other passengers that the shuttle bus was free. This is the only port where there was a free shuttle bus but no one was informed of this at the time and knowing that we could have re-visited the museum later in the day at no extra cost made us very angry as there was no communication and no proper direction given from staff at the time we were in port. 16. We were also rather unimpressed by the food selection available on the ship. It appeared to be roughly the same menu everyday with minor adjustments here and there. Not very appetizing and the taste was lacking. Our family went to the Steakhouse one night for dinner which made a pleasant change but everywhere else the food just did not rate. We were bitterly disappointed with the food on this cruise compared to the previous princess cruise which was 100 times better, with tastier food and more food selection. 17. On the final day we were so happy to be finally off the cruise from hell that we had our bags packed the night before and was excited to leave the ship for good. Because we were so distraught, stressed and disappointed with the whole cruise we are now reluctant to go back on a princess cruise again. The whole experience was so horrific and it is a cruise we will never forget and not in a good way. Read Less
Sail Date September 2019
We normally cruise with Silversea, but with all the positive hype surrounding Viking Ocean and River cruising we decided it would be worth further investigation and financial commitment to cruise with this line. We joined this cruise ... Read More
We normally cruise with Silversea, but with all the positive hype surrounding Viking Ocean and River cruising we decided it would be worth further investigation and financial commitment to cruise with this line. We joined this cruise on Viking Orion in Tokyo Bay, Japan. Embarkation went fairly smoothly although there was a snaking embarkation line, which is something we are not used to. Furthermore, despite adding our credit card details prior to embarkation we were asked to produce the card. The staff then proceeded to try and add it to our shipboard account which was already populated with our credit card detail. So much for the statement in the ‘My Viking” Cruise app, ‘Registering your credit card details will save time at embarkation’ Clearly it doesn’t. We eventually made it to our stateroom, PV1 category, which to be fair was a pleasant enough environment, but we couldn’t help but compare to our previous Silversea staterooms, a No contest decision was made in favour of Silversea. Never the less we settled in, with the expectation that it would be a fabulous cruise. Let’s start with Food and drink. With the exception of one meal in a 14 day voyage it was the worst food we have ever encountered on any cruise line. (P&O ,Cunard, Silversea) There seems to be a problem in terms of variety in the World Cafe or main restaurant , but the most annoying trait was that no matter at what time you dined, breakfast, lunch, dinner, the food was NEVER hot. It was always luke warm, tasteless and totally uninteresting. In the World Cafe, it didn’t help that the plates were stored underneath the counter and not warmed prior to use, that together with the ships A/C ensured luke warm food, rapidly transitioning to cold, unless you were prepared to eat quickly and risk indigestion. We did discuss the issue with a staff member who said that he would raise it with management. No management came forward although the staff member concerned asked every time we saw him ‘is everything okay today?’ I agree with another subscribers post who describes the meals as fit for ‘homes-for-the-aged’, however, it is only fit if you want to upset the residence! Whilst cruising though the ports in Japan and Taiwan, I was trying to find a way to sum up the ship, and the only thing I could say is Viking Orion has ‘No Heart’. There is absolutely no vibe/atmosphere to Viking Orion . This in my view has got be due to a number of restaurants and bars closing at at around 9pm. There is no central point to which guest naturally gravitate towards. There is however 24hr room service available to all. As part of our pre-cruise arrangements we booked a table for two at Manfredi’s 70 days before departure. We presented ourselves to the maitre d’ , at the appointed time/date only to be told that there was only a table for 6 available. It just so happened that there were another group of four waiting for their table. We all told him that it was unacceptable, he promptly told us that there had been an ‘ upsurge’ in guests presenting without a booking. So, from my perspective what’s the point in booking a stateroom with early restaurant and tour booking privileges only to be told there was no availability at the times previously booked. Our displeasure was clear, and he surprisingly found us a nice table for 2 by the window, and a table for 4 for the other guests, sorted.!! Then there was my birthday. Two days after boarding, my good lady had ordered a cake ( at no cost) at guest services, asking for it to be presented at the conclusion of the meal at Manfredi’s restaurant, some 10 days later. No cake appeared, we waited and waited and we could still be waiting now. Perhaps we should have asked you are thinking, it was a surprise says I. In any event on any other cruise line if guests have requested cakes etc they are usually delivered at the conclusion of the meal and then sent to the stateroom together with cutlery/plates/napkins , just in case the requesting guests were full from the meal. You guessed it, no cake or any enquiry from staff as to if we wanted it. Where there any positives coming out from this cruise? Yes, it taught us not to believe the hype from self proclaimed experts or cruise awards. The proof of the pudding is etc etc, except this pudding is rather an expensive disaster. The waiting staff did their best, but are clearly in need of refresher or new training as the service message isn’t getting home. At some of the bars, the bar staff had difficulty preparing the advertised cocktail Pina Colda,. In one instance, I have no idea what was presented but it wasn’t Pina Colada, and it also depended on which bar you went too. Some bars had neither the ingredients or equipment or as I strongly suspect the staff don’t possess the skill base to prepare it. To be fair, when this did occur the staff did offer to go to another bar to collect the drink. Our stateroom steward was however well trained and hard working, and provided excellent service, I have no complaints there. The included tours around the destination ports were well run and gave just a flavour of the ports visited. Viking Orion is a nicely deigned ship with tasteful furnishings, but the layout and restaurant/bar opening / closing timetables do not in my view facilitate social interactions. And just to add one more issue, as I am sure you, the reader will becoming bored of this post, but please stick with me as it serves as a warning to those who disembark on private arrangements and aren’t able bodied. We had decided months before we even set foot on the ship that we were going to disembark a day early when the ship docked in our favourite port Hong Kong. We had been there many times before and didn’t want to take advantage of any of the included excursions. We had always had a desire to stay at the Peninsula on our bucket list so decided to use the opportunity to stay just for one night. I wrote to Viking in London to advise of this fact, they told me that it wouldn’t be a problem and they would advise the ship in due course so that disembarkation matters could be dealt with appropriately. We also told the ships customer relations a week prior to disembarkation, again no problem. Unfortunately, I had hurt my back about 3 days prior to leaving the ship, so I was in no fit state to move/lift luggage, which included 6 cases, comprising of 2 large, 2 medium and 2 airline carry-on. The staff at guest services were aware of this issue. As Viking knew we were disembarking early, I mistakenly believed that the ships land agent would be arranging porterage....wrong again. The ships crew informed us that they were only allowed to take the cases as far as the ship side gang plank and we would have to do the rest! I am not going to labour the point here, but 4 able bodied staff watched as my good lady struggled with two cases off the ship; only for the help of passengers returning to the ship were we able to disembark with the remaining 4 cases with any dignity or further injury. It will be pretty obvious to you reader, that we will never cruise with Viking again, and will be sticking with Silversea, our next cruise being on Silver Moon in October 2020. I note that Viking Cruises, Community Team right to reply has been busy on a recent posting asking the contributor (Rileyprime) to speak to management during an ongoing cruise. The point here is that guests should not have to go to management complaining of fundamental housekeeping / food /drink requirements on a cruise. It’s managements job to know what’s going on, that’s one of their role requirements, not to mention that cruising is a service based industry and should be customer focused at all times. For the record, I rarely complain about anything, however this cruise has really pushed the wrong buttons. I am sure that there are a lot of positive comments surrounding Vikings service delivery, but you are only as good as your last goal, and from our perspective Viking Ocean has failed across so many areas of customer care. Shame on you Viking. Read Less
Sail Date September 2019
First of all, this idiot company planned an itinerary which would have brought us to a Korean port on a national Korean Holliday, something that should have been known well in advance. Then after paying for the voyage and the refund ... Read More
First of all, this idiot company planned an itinerary which would have brought us to a Korean port on a national Korean Holliday, something that should have been known well in advance. Then after paying for the voyage and the refund deadline passing, they tell the paid up passengers that the only Korean port is cancelled because it falls on a Korean National Holliday. How was this not known in advance? Why wait till everyone is paid up and then announce the itinerary change? Next, the food is the worst I’ve ever had at sea. Everything is unseasoned and cooked to death, ostensibly to please the many Australian/British passengers. The blandest food I have ever tasted - we’re talking “home-for-the-aged quality”. No herbs, no spice, no salt. It’s like they have a flavor extractor in the kitchen. Canned cat food would probably have more flavor. Deserts are hideous gelatin and cornstarch monstrosities - for example: we’re talking custard that is so rubbery you can take a spoonful, bang it facedown on a plate, and the custard bounces back without a dent — total over-gelatined rubber. Towels in the bathroom on this new ship are like sandpaper. How do you even find towels like that? The room is nicely appointed and modern. The staff seems nice enough, but are forgetful and disorganized. I would be asked 4 times by 4 different people if I’d like something to drink then watch all the tables seated after me get served while I’m ignored and have to get up ad go to the service area to get my own coke or water. Need silverware! Plan on getting that for yourself too. This happened multiple times during the first 5 days. I’ve got over a week to go with this terrible food and bad service. Worst cruise decision in 30 years of cruising. Carnival would have even been better. How did viking make the best cruise line list? Read Less
Sail Date September 2019
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have ... Read More
After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have cruised over 840 days at sea and now made cruising a family affair as we cruise with our minor and adult children and their families. On this 3 week holiday we had a great experience beginning at the Ocean Park Marriott Resort in Hong Kong before boarding Voyager of the Seas and was very excited to sail. However, we are sick with disappoint on our most recent Royal Caribbean sailing. We expected the smaller class ship would not have all the amenities we enjoyed on the Harmony, but we did expect the same level of food quality and service. In 30 years having cruised budget to exclusive lines we have never seen food prepared so poorly. Much of the food served on Voyager was very tasteless and served cold in both the main dining room and the buffet. When we payed for meals at Johnny Rockets and Chops the food was flavorful and served at an edible temperature. My husband began eating burgers in the hope of getting a quality tasty meal. He changed to ordering a hamburger from the main dining room as they were better than the burgers served in the Windjammer which appeared to contain filler and certainly not the quality of Johnny Rockets burgers. We tried being the first in line for the buffet, but the pork chop and pancakes were cold even at the start of the mealtime. We were also disappointed that the Windjammer buffet closed so early in the evening leaving only 1 after 9pm dining option which only had complimentary water, coffee, hot tea and milk. Being a non coffee drinker and lactose intolerance water and or basic hot tea was my only choice. In addition small things like sweeteners and the selection of tea flavors was half of what was offered on the Harmony. As for complimentary beverages, we don't believe fruit punch beverages which mimic Koolaid is acceptable. There often was debris clinging to our glass after consuming the drink. Our cabin steward provided wonderful service, as did Mr. XXXXX at the front desk. However, the rest of the staff provided substandard service and we found most staff were focused and commenting on what they would be doing once the guest were off the boat and the renovation of the ship begins. The children's activity center discouraged us from dropping our 8 year old son off. We did not understand why they would not take a child during published open hours even if other children would not be there. When we have someone watch our son at home when we are out, there are not other children present. Entertaining a ward when the parents are at the shows or casino should be the goal of the activity center, instead we had to limited our casino and bar experiences as those are not family friendly activities. Our first excursion was Halong Bay by Boat. The bay and caverns were beautiful; however, the guide provided limited or virtually no details of what we were seeing. He was very personable, but unable to answer several of our questions regarding the formation of the caverns. The Shore Excursion team tried to address our dissatisfaction of the tour of Halong Bay, but that too was several hoops to go through. The initial Shore desk agent we expressed our disappointment to made us feel like the inept guide was our fault as no one else had complained. She implied by her comments that we were lying. She was supposed to get the manager to talk to us, but it took following up with the front desk twice before we received a call back from the Shore Desk manager 36 hours later who was unfamiliar with what happened even after we had filed a complaint. We had to relive the experience again. Eventually Ms. XXXX refunded 50% of the tour cost. Great news but we were saddened that the tour did provide the learning content required of his school needed to complete his trip report. In all it did not provide a learning experience for us or our son. Although the cruise was not going well our goal was to book another with the onboarding Next travel team. This attempted booking was also a new disappointing experience. Even though we were not excited to be on the Voyager, we thought we would plan our 2020 cruise. Wow, booking early offered little incentive and the Next Cruise booking manager did not seem very concerned that we will be expanding our travel search to competitive cruise providers. Basically he was of little service and did not live up to the hype that we experienced during the frequent cruiser reception. Once aboard we understood from the crew that the Voyager would be going out of service for renovations and modernization after this cruise. However for this cruise we had to endure elevators which were non functional and some partially functional contributing to my husband discomfort as he is under the care of a sports medicine physician and was advised to avoid stairs during the trip. Modernization is definitely needed for this ship as many baseboard tiles were falling off the wall, water for hand washing was unavailable in some washrooms, and stairwell tiles/lighting leading to the casino were broken. Casino display lights were partially functional. As we have stated we encountered numerous other maintenance issues we do not normally encounter on a cruise ship. Tiles were missing or loose, the bed shade was cracked but taped together and the exterior seemed to have rust stains everywhere. RC cruises have always raised the bar for food, entertainment and experiences. However this cruise has recalibrated our RC experience to the level of experience similar to more budget cruises but for a higher price. And end the end not only were gratuities automatically added to our shipboard account now envelopes are being left for additional gratuities for cabin/dining staff. Leaving additional gratuities is a good thing but for first time cruisers they may not understand that the envelopes are not mandatory. In addition, we found that some tours had a $100.00 per person markup when compared to walking 100 yards off the ship and getting the same tour from the local provider. Right now we'd not recommend RC mid level ships for a family cruise nor do we believe our last experience lived up to RC's reputation of service, support, and guest appreciation. Read Less
Sail Date September 2019
We chose this cruise because we wanted somewhere different to the Pacific Islands and it suited our timeline. We flew to Singapore and had a few days there before embarking on the Dawn which was an easy process except for the “Taking” ... Read More
We chose this cruise because we wanted somewhere different to the Pacific Islands and it suited our timeline. We flew to Singapore and had a few days there before embarking on the Dawn which was an easy process except for the “Taking” of our passports, with no receipt of SUCH. Wasn’t impressed by this. Our cabin was OK. Plenty of room for 2 people. I think it went downhill from there. Went to the Pantry to have a look, well if you call it a look. We could not see out of the very dirty windows. Can’t take decent photos through windows as they are all almost opaque, we were told it is because the ship is old and it’s on the inside of the double windows and can’t be cleaned. Just terrible. The whole ship is like this. Have to go on deck to see clearly, and not on the smoking deck or you almost suffocate in the smoke. Air conditioning, or lack of it in our room from day 1. Was eventually fixed albiet, could not adjust it at all, till the second last day when it died again and then we were offered a fan as a replacement!!!!! A couple of days in and our sink plug would not unplug. Their solution to this was to pull it right out and sit it on the side of sink which left a gaping hole, we could not fill and heaven help if anything fell down the hole. Then our toilet would not flush, first thing in the morning, both busting to go. It really was a nightmare with the plumbing. The rest of ship had many, many problems with toilets not working in public area and cabins, air conditioning only worked overtime in the Marqui area where it was freezing cold every day for activities and entertainment. No wonder everyone was coughing by the end. Apparently this virus has been on this ship for years as per other reviews. Now for the food, was fabulous the first night in the Waterfront restaurant, but it went downhill from there. Very strange combination of described flavours. Mostly you could not taste any of these. Fresh basil was described on one, well one miniscule flake of green was probably basil? Meat is also inedible. Veal saltimboka was full of gristle and unchewable. Orange, marzipan bread & butter pudding had no orange at all and not sure on the marzipan, I couldn’t tell. And, their signature “crispy cream puff” with passion fruit. What a joke. Dense, doughnut like ball with no passion fruit in sight, just maybe a touch of orange colour with no flavour is on the menu every night. YUK!!! The Pantry has a wide selection of different cultures of food but usually it is cold. All the food is out by 5 o’clock to feed the under 15 kids, but is there for the rest of us. It sits for hours if not popular. I had Indian food on the last night and when I tried it the rice was dead cold, the curried veggies were tepid and the curry almost cold. Could not eat it. So much waste. The bacon at breakfast is almost unchewable, the toast is cold and you have to go two or three stations down to get rock hard butter for your toast. Ridiculous!!!!! Now to the swimming pool. Postage size pool. Over 6 foot deep with vertical ladders at the sides. People could not stand in it, kids who could not swim could not use it. Very, very difficult to get out of it. There is a kids water play area next to it that used to be a pool. I think I only saw kids playing in it about 3 times. What a waste, could have been a shallow pool for the kids. Activities, they had lots of trivia but was so hard to get a seat or join in as there just isn’t enough seating areas except for the Marquis which they only used for bingo and night entertainment. Only had 1 movie in the Marquis area and it was packed. Should have used this area more but it was always freezing in there. Shore excursions are very expensive, but did one in Bali and the Komodo tour. Very well organised and enjoyed them both. Only got off ship yesterday morning so this is very fresh, had to be out of cabin by 6-30, what is with that?? Needless to say I will never ever do a P&O cruise again if this is there standard of service. Oh, almost forgot, on the morning of disembarkation we had our onboard account in our box outside door. There was a $30 onboard credit stated on there. I queried this and it was for compensation for aircon, toilet issues. I asked for it in cash, but no they said I could spend it onboard. On what, nothing is open when in dock. Laughable!!!!!!!! NEVER AGAIN Read Less
Sail Date August 2019
People spitting on floor whilst sitting in spa, people spitting on carpet in marketplace buffet, people blowing snot from nose and spitting in hand basin that you are expected to wash hands in prior to entering food court, Casino door ... Read More
People spitting on floor whilst sitting in spa, people spitting on carpet in marketplace buffet, people blowing snot from nose and spitting in hand basin that you are expected to wash hands in prior to entering food court, Casino door continually left open and smoke streaming out into main atrium, children allowed to run riot on dance floor after 10pm. Princess usually has dress standards for dining rooms. None applied on this cruise, you could wear singlet top basket ball shorts and slip on sandals, jeans T-shirt’s and you’d be allowed in. We ended up staying away from pool and spa as we couldn’t stomach the snorting and spitting, it made our stomach turn. We spent majority of time in our cabin watching movies. We ate in the dining rooms onboard 5 times and each time the food was luke warm/cold. The staff were doing the best they could with the circumstances they had to deal with. Marketplace Buffet had a huge variety of food choices but trying to get a seat after you had selected your food was a challenge. Some passengers refused to share tables and made it very had for the staff. The amount of food left on peoples plates was terrible to see. We were in cabin E416, our Steward Rommel was amazing, he actually made our cruise. Princess is very lucky to have him he went over and above in every aspect of looking after us. We had evening room service twice as we couldn't face the thought of the catastrophe that was the dining rooms. It was excellent, best meals on the ship. The coffee shop on level 5 was very good, the food was always hot and the staff were exceptional in their service and care. Come back new??? Not us we came back discussed, frustrated, angry, annoyed, disappointed, mortified and concerned, as we’d already booked and paid for cruise with Princess in December. Fingers crossed, with saying that we must say that in the many cruises we have done with Princess we have never had one complaint or issue, service standards have always been well beyond our expectations. . Read Less
Sail Date August 2019
This was our 18th cruise, our 11th with Princess. We were very disappointed with the way Princess's service levels have fallen since our first trip with them in 2001. The crew were at best inattentive, and often just plain nasty. ... Read More
This was our 18th cruise, our 11th with Princess. We were very disappointed with the way Princess's service levels have fallen since our first trip with them in 2001. The crew were at best inattentive, and often just plain nasty. Our cabin had an inoperable balcony door, a broken safe, and what appeared to be semen stains on the sofa in our mini-suite when we got on board. During the week, several times we found dark black hairs in our sink and/or bathtub after the cabin was "cleaned" by our cabin steward, Rolando. My wife's hair is light blond, and mine is gray/white, so it sure wasn't ours! My wife has a severe seafood allergy, which we reported when we booked. When we got on board, we had a note to contact the Maitre-de to go over the allergy. We called, got no answer. In fact in the 8 days of our cruise, the only time we saw him was when he walked thru the dining room with his nose up in the air. We dealt with his assistant, for a few days, who then had HIS subordinate deal with us. This lack of continuity in dealing with what could be a life-threatening allergic reaction did nothing to instill confidence. My recommendation would be to definitely skip this cruise (Shangahi start/finish with 4 port stops in Japan). The Japanese port stops were great, but otherwise, this was a major and expensive disappointment. We intend not to sail with Princess again on ANY itinerary. There are too many better cruise lines out there. Read Less
Sail Date August 2019
This cruise on the Maasdam has managed to achieve what no other HAL cruise has managed to achieve, make us regret booking it. With well over 75 cruises under our belt, this cruise scores the highest in its ability to underachieve and show ... Read More
This cruise on the Maasdam has managed to achieve what no other HAL cruise has managed to achieve, make us regret booking it. With well over 75 cruises under our belt, this cruise scores the highest in its ability to underachieve and show indifference to guests. What more can I say other than when we got to Yokohama after the first segment, if we could have changed our air ticket we would have left the ship two weeks early and prepared for our September voyage on the RTDM. Aside from our DR steward Jaka, wine stewards Dave and Von, Lido manager Budi and his staff, Assistant Maitre'D Yudi, coffee gal Amee, our cabin stewards Roby, his assistant, Yusuf and Nicks and all of the other Indonesian, Filipino and Thai servers and stewards who were all terrific, serviceable, friendly and a delight to be around like most HAL crews we have experienced, I can honestly say the management, especially officers, have been the most uninterested, least receptive, least hospitable, unresponsive and aloof that we have ever had. Following is a review that I sent on one of the “Let us know how we are doing” (sic) cards": We just had the second of our complimentary dinners at the Pinnacle Grill, after which we decided the food was so below the level of the main dining room, we are choosing to give up our complimentary Pinnacle dinners to eat in the main dining room. On our first dinner, notwithstanding the salads which any mediocre cook can prepare, I ordered a petite filet, medium rare and fries, my wife ordered the Cioppino, almost two hours later I received a charred and grossly overdone, cold, flavorless steak and my wife received a Cioppino who’s broth was nothing more than hot water flavored with ketchup with a few measly pieces of seafood. Today’s dinner was as appalling, salad again, lamb chops medium rare for me with a side of hashed potatoes and my wife not wanting to risk it ordered a double portion of crab cakes for her entree, I received two lamb chops, grossly overdone again, tough as nails, grisly, cold and no flavor, the hashed potatoes were soggy and cold, my wife’s baked potato was half baked and inedible (because baking a potato takes real chef artistry maybe), the “crab cakes”, well, they were really bread crumb cakes, you would be hard pressed to find any crab, imitation or otherwise. If these dinners had not been free, it would have been catastrophic, the fact that you have the courage to charge $39 per person for food that is not as good as the Lido Market is outrageous. You would think that a restaurant that has “grill” in it’s name would have a cook that can cook a steak. Apparently you took a third level tier cook from the Lido and have him as a cook at the Pinnacle Grill hoping that the razzmatazz and glamour of the room would fool people into thinking they are eating something good. Perhaps this works for a few who really have no idea what decent food is, but from hearing people talk about their dinners there, perhaps not. Let’s not lose sight that a trained monkey could cook a steak medium rare, hot grill, two minutes per side, hot oven for one or two minutes and serve, tough huh? We will never attend the Pinnacle again even though it’s free. If possible, change our two complimentary Pinnacle Grill dinners on our next segment to two complimentary Canaletto dinners, otherwise we will just eat in the main dining room. The Pinnacle Grill is an embarrassment. You chose to raise the prices in all premium dining rooms and lowered the quality drastically, REALLY? Amazingly, You would think that such a review from a five star gold mariner would elicit some comment, any comment!, maybe a defense for such poor dinners or a response from somebody on board, anybody, maybe a cleaning person, perhaps Thomas the F&B manager, Sylvie the ROM or some Maitre'D, how about the PGM who sat there staring blankly at my plate with all the food remaining uneaten? As I show him the disastrous meal to which he acknowledged was prepared horribly. Perhaps: “ bury my head in the sand and pretend it did not happen and it will go away” is a poor management strategy. Clearly nobody could have cared less. Management (anybody with more than one stripe who is not Indonesian or Filipino ) shows an incredible arrogance, aloofness, invisibility and air of superiority. The food quality and prep in general on the entire ship was nothing short of terrible. The food was of poor quality, ill prepared and tasteless. How much more proof would you need than to realizie that while we get two complimentary Pinnacle dinners per cruise, we did not exercise that right because the food is so poorly prepared in that venue, and quite frankly not better than the main dining room and cannot hold a candle to the Canaletto food. To add insult to injury, on the 15th of August, most food stations were close to empty, apparently Thomas didn’t think he needed to think about food for the day after he left the ship. Interesting since we were docked in Yokohama on the 14th for almost 24 hours and then anchored in the bay for two days due to the Typhoon. Further, I would venture to bet that other than the executive chef all the chefs were apprentices or close to it. Aside from the inability to properly cook a simple piece of meat, we had braised short rib Stroganoff on buttered noodles which was nothing more than greasy brisket tossed with regular boxed spaghetti all doused in the same fake jarred stroganoff sauce, Caesar Salad made with Iceberg instead of Romaine lettuce, on the 14th the only greens in the salad bar at lunch were Iceberg, on the 15th and 16th no greens at all ( a salad bar with no greens whatsoever), Thomas leaves this mess for Ali and Ali continues on the same program. French Onion soup with no onions and a broth that is just salted warm water, mashed potatoes which were clearly instant potatoes prepared with water, always undercooked veggies as sides to all dishes, stuffed cabbage leaves served with raw (blood red) beef, Chef Rudy’s special roasted chicken was basically a dried hockey puck, roasted beet salad served with basically raw beets, advertised morel mushrooms when you serve button mushrooms, not even criminis, baked potatoes that are hard as bricks because they are grossly undercooked, If you would like I can keep going, honestly, I can fill a book with how bad the food and this cruise was. Your only saving grace was Budi in the Lido Market/Canaletto, he tried his butt off. Budi does a great job of managing The Lido Market and Canaletto. Budi is jovial, efficient and very hard working. As is true of all companies, the staff takes on the attitude of management. His staff works hard, are very friendly and highly efficient. Continuing with management principles, this addresses the Hotel management in general. From Florin on down, all officers on the Hotel side are aloof, arrogant and invisible especially the new F&B manager Ali and the new ROM Tony, I know for a fact that Tony was left a note from Sylvie to offer us a complimentary dinner (Sel de Mer) for the night of August 18 (Kochi) sent to us by an HD from another ship (Colin Jacob on the WEDM). we never heard from him. We could not accept this offer from Sylvie on our first segment (she insinuated she would be dining with us and said sadly she would not be there on the next segment since she was going home) because we were booked at various places already and the only dates left were on special dinners nights which were not part of the offer so she had to leave it for the second segment. Sylvie called our cabin on or about August 3 and told us that the offer would be forthcoming from Tony, for the night of the 18th when he came aboard, she would leave him a note to that effect. We never heard from him, or anyone else so we had dinner in the main dining room that evening. By some miracle on August 24, while at lunch, the PGM walked by us, waved and said “see you tonight”. I asked what he meant? He mentioned that tonight we had a complimentary dinner for Sel de Mer sent to us by our friend Colin Jacob, HD on the WEDM. We were dumbfounded, nobody had mentioned it or sent us an invitation. This is not a big deal except that for a chance meeting, with three days to go on the cruise, we would have never known about this very kind offer from a wonderful man who we have the pleasure to call friend. This is yet one more example of the right hand not having a clue what the left is doing on this ship. The HD is unresponsive and indifferent, we tried with three letters sent to him placed in his box by us, no response from him or anyone on his behalf, maybe 28 days is not enough time. Leaving the food situation, our cabin’s interior temperature measured 80 degrees (by guest services measure with digital thermometers) for five days! Exterior temperature was 107 with the heat index. I begged the guest relations desk every day, many times a day for help, the excuse was that the ship just came from Alaska and was set up for cold weather. Really? So you have 20 engineers on board scratching their butts, weather radars blinking everywhere, direct connection to NOAA and yet nobody knew we were going into oppressively hot weather which has been the case at this time of the year for several hundred years? Or maybe this was everyone’s maiden voyage and knew nothing! The geniuses at guest relations offered us a fan! How about we put Orlando Ashford and Stein Cruse in a cabin that has an interior temperature of 80 degrees and offer them a fan to keep them comfortable? Any bets on how many people would still have jobs? The immigration situation on our return to Otaru from our second Russian port was handled like beginners were doing it. We docked at 8:00 a.m. and all aboard was 5:00. Some people did not disembark until 2:30! We received a number 3 for disembarkation. For the second round. I approached “Guest Services”, which should actually be named the “Go to Hell Department”. The gal with the shaved head and the little blond with braids on both sides of the head are both nasty and condescending. I was informed that as a five star gold Mariner I had no priority in disembarkation, only in tendering. Priority was given for other reasons ( many to people who never intended to go ashore or just wanted off in the afternoon to use the internet had number one) I was told Disembarkation is when you leave a ship. Nowhere does that benefit get qualified, disembarkation is anytime you leave the ship there should be some benefit for supporting HAL for 15 years and spending almost 700 days cruising on HAL ships. At the very least, I should expect to not walk away from “guest services” feeling like some little girl told me to F off. Due to the Typhoon we had to anchor in the bay for two days (August 14 docked, 15 & 16 anchored) Did anybody think to politically maneuver with the Japanese government so that we could stay in the Yokohama mooring since other ships could not come in, allowing us to at least go ashore since we were going to be “at sea” for three unscheduled days? How about reversing the itinerary where the Typhoon had no impact? How about maybe going to an alternative port Northeast since the typhoon was tracking northwest? I am not questioning the Captain‘s call on safety, God bless him, but there had to be alternatives. You only need to look on Cruise Mapper and see all of the other ports schedules where weather was not impacting them and no other or at most one other ship was there on any alternative day. On the second round in Korsakov we know for a fact that the captain put on a show by lowering a tender into the water and announced that it was too rough and we would not be tendering there. I know he had a meeting the night before and announced to upper management that he had no intention of tendering but he would put on a show so as to justify his decision. Liar! On the 16th of August we departed our anchorage in Tokyo Bay and made our way to Kobe. As we left Tokyo Bay we received the tail end of the Typhoon experiencing 40 knot winds, driving rain and 5 meters seas. Apparently, some brainless wonder thought that this would be a good time to have a crew of Filipino workers go out to scrape and paint deck railings and some of the ladders going up to the tenders. So let’s see, let’s take a guy that weighs 85 pounds, give him a bucket filled with tools and have him climb up a wet metal ladder while wearing rubber soled shoes during a rainy, howling wind while the ship feels like you are on a roller coaster. Humm.. you certainly didn’t see that officer out there supervising or climbing the ladder in those conditions! You couldn’t wait until tomorrow, when we are docked, so that if the poor bastard falls into the sea he can at least swim to a dock instead of dying? On the 20th of August, they decided to repair the rails and various sections of the railings and exit gates to the tenders (in case of emergency, deck 6) along the starboard side. This was an area about 40 yards long. The wood rails were taken off, as were the gates in order to sand, zinc oxide, prime and paint. Everything was left off unattended for about four hours. You have wet decks (raining), three meters swells and large gaps left open along the railings for a few hours (I have photos if you care to see them, they are date stamped and obviously not shopped). You must admit, under the kindest of opinions the supervisor who ordered this and then did not have a watch person there while whoever was working on this and leaving it unattended is a moron. The old paint scrapings, rust and debris was hosed off into the sea! Having just paid a huge fine for polluting Glacier Bay, can you imagine the reaction of the environmental agencies if they were aware of this!. “Sea of Japan polluted by Holland America Line” reads the headlines. Future cruises? That was something. We tried to book three cruises, 54 days in total. We had received a private sale offer and wanted to take advantage of it. We approached Joanne to book it for us wanting to take advantage of the price and the onboard booking credits. Joanne could not make the offer discount code work or “see” the price we could see on the internet so we left her with all the information and trusted it would suffice, after all, she is a HAL corporate employee. Five days later, not hearing anything, we went to future cruises to find out what was going on. Joanne said that she was unable to book it. Mind you, these offers do not last long. She could have called and let us know what was happening. My wife said “How is that possible? I can do it on my iPad, why can’t you?” No response. My wife asked if she called Seattle (right in front of her at her desk) and was able to book it would she (Joanne), be able to get us the onboard booking credits? She said she should be able to was the reply. My wife called Seattle FROM THE SEA OF JAPAN! She booked the cruises in ten minutes and emailed Joanne the confirmations to try to get us the onboard credits and her commission. The incredibly helpful gal who helped us in Seattle is named Lisa Mayette who actually should get the commission, she was friendly, realized the problem and solved it with great efficiency and speed. Put her on a ship if she is willing. Except for a couple, most onboard future cruise consultants are generally not very efficient and uninterested in getting the job done, if it works, great, if it doesn’t, great. For basically being order takers within a target rich environment, you would think that their ability to book a cruise would match a guest’s ability since they have direct access to HAL and we go through the internet site. In addition to the three cruises we booked, three days prior to leaving we submitted a request for future cruise deposits (3). Having not heard anything, we stopped by as we were preparing to disembark and asked Joanne if she had processed them. Her reply was she didn’t recall ever receiving our request. We then waited while she sorted through about 50 unprocessed forms until she found ours - hopefully it will get processed sometime. I could go on but it would be beating a dead horse, I am sure you get the feel of how unimpressive this cruise was! No question, this was the worst managed cruise we have ever been on. We like to think that they transplanted the ms Jakarta or ms Manila (the training schools) and put it out to sea and we are the guinea pigs for the students. Apparently this must be your worst rated, lowest scoring, least revenue producing ship. WORST CRUISE EVER!! Read Less
Sail Date July 2019
Chose this cruise because it was going to Singapore , what a mistake , smell of sewerage everywhere , our toilet kept blocking up .Over crowded ,swimming pool was more like a bath tub .Had to wait hours to get on and off ship by tender ... Read More
Chose this cruise because it was going to Singapore , what a mistake , smell of sewerage everywhere , our toilet kept blocking up .Over crowded ,swimming pool was more like a bath tub .Had to wait hours to get on and off ship by tender .Staff as usual were excellent hpwever management treated everyone lime cattle .Never again ,got charge for visa to Timor , only out about the day before we arrived there , then price went up 33 1/3 % overnight . Lined up everywhere for food , half the time couldn't get a seat when dining or for shows . Found most ot the staff who were higher up in rank rude and arogant . The ship itself is old , there is rust everywhere and bits were actually falling off .A lot of the facilities were out of order and were never fixed the whole time we were on the cruise . Read Less
Sail Date July 2019
This cruise experience was horrible. There are too many people and the food quality is bad. We went to a pay French restaurant for $35 per person for my family 15 pp. The food was bad, we booked it because of the Michelin one Star. If ... Read More
This cruise experience was horrible. There are too many people and the food quality is bad. We went to a pay French restaurant for $35 per person for my family 15 pp. The food was bad, we booked it because of the Michelin one Star. If you do take this cruise, DO NOT go to any pay restaurants. The pizza bar is surprising good. The Gong Cha -Taiwanese famous bubble tea shop is horribly staffed and no skills......drinks are watery and waste of money. Ice cream bar tastes bad too, only ice, not milky. The international marketplace for buffet..the food was not good either. If it came out a good food, it will be gone in 5 mins. This is a charter cruise, so we are not in the tour group. So our dining is anytime and need to pre book ahead of time Going to the theater to watch the show is like going to a zoo. U need to line up one hour prior because it will be full in 5 mins except the first night, people did not know yet..... The stateroom is spacious with a decent bathroom - mini suite. I would book a small cruise and an America cruise route next time.... I tried Royal Caribbean Alaska route, it was much better. The shore execution time is very short....late embankment around 9am and need to be back by 4pm, not much can do/tour around since lunch will take 2 hours already. Read Less
Sail Date July 2019
If Royal Caribbean cared about their passengers, they would've made it clear that this cruise if for Mandarin speaking guests ONLY. AND with children 5 and younger. This was the least relaxing and enjoyable vacation that ... Read More
If Royal Caribbean cared about their passengers, they would've made it clear that this cruise if for Mandarin speaking guests ONLY. AND with children 5 and younger. This was the least relaxing and enjoyable vacation that I've ever had. All activities (aside from shows) were in Mandarin. All announcements would preface "This announcement is for Mandarin speaking guests only" - can you imagine how does it feel to all other passengers??? My daughter could not participate in any activity as everything costs arm-and-a-leg (I would've expected for some free activities, considering how much we paid for the cruise), nor that she could participate in teen-club, as they were all in Mandarin. This was a cruise that I managed to use pool once! it was completely filled with kids in their life jackets. There was no place to stand. Food in a dining hall was not good. We ended up either just ordering only appetizers or going to the Buffet instead,. I do have to say that English-speaking crew tried to go out of their way to make us a bit more comfortable, and I am very grateful for that!!! But in overall - I do NOT recommend this trip to anyone who does not speak Mandarin, as you would feel incredibly uncomfortable (kids literally would point fingers at us!) Read Less
Sail Date July 2019
This was the worst cruise I have ever been on. There was no formal nights, no theme nights, no special fun things, horrible entertainment and horrible food. There were three ship days and nothing to do! It was a low budget, poor ... Read More
This was the worst cruise I have ever been on. There was no formal nights, no theme nights, no special fun things, horrible entertainment and horrible food. There were three ship days and nothing to do! It was a low budget, poor entertainment and option cruise and we didn't have to fly around the world for this experience. My family planned this trip all year and flew from the US to China for this cruise. I always cruise Norwegian and Disney and heard amazing things about Royal Caribbean. I have never left a bad review in my life, but this was a horrible shame and an experience that I can't get back for my family. The worst part was that my family spent over $400 on an excursion "Kyoto On Your Own." We were dropped off at the Kyoto Station (insanely huge) and we couldn't find the bus returning from our day. We were supposed to be back at 2:30pm. At 2:09pm, went to the police station at Kyoto Station when we couldn't locate the bus. We found three other English-speaking families that couldn't find their buses! We all stuck together and called Royal Caribbean. We were told that our tour would be contacted and would come to get us. We were told that we wouldn't be left behind. We called three or four more times checking in over the next two hours! The bus never was contacted or came to get us. Other families on the bus were worried about us and told us that the tour was told to LEAVE WITHOUT US!!!!! We didn't even have our passports as Royal Caribbean took them from us when we first boarded and held them until the last day. This has never been our experience on an international cruise. We were in a country with our two kids and no passports! Shame on them for lying to us and telling us they would get us. After two hours of waiting, someone holding a Royal Caribbean sign came to meet our family and the other two families and didn't bring transportation!!!! They told us we had to take the public train about two hour to our ship and pay ourselves (over $100 more!) Also, we had 15 minutes to catch the last train to the ship!!! This was unprofessional and cruel. Shame on them. A bunch of families met and talked to the excursion department on the cruise ship. Even families who found the buses had struggles and frustration as there was POOR INFORMATION given for us to find the buses and NO PHONE NUMBER given to us for emergencies. We were told by the cruise staff that they would contact us and leave a message at our stateroom. No surprises that they still haven't contacted us. This was a horrible and scary situation and handled so poorly by this company. Read Less
Sail Date June 2019
Princess contractors in ports were cheating customers insisting you have to sign register for tickets to get on free bus. Ship's management, which was well aware of situation, refused to adjust $45 on bill that fraudulently stolen. ... Read More
Princess contractors in ports were cheating customers insisting you have to sign register for tickets to get on free bus. Ship's management, which was well aware of situation, refused to adjust $45 on bill that fraudulently stolen. Spent $50,000 with Carnival Corp. this year. Asian food in dining room was outstanding, service good, improved wine program great, bought gold 12 bottle package. Beef entries were outstanding, salads were tasteless, with no salad main courses on menu. Buffet is repetitive, many treys stay empty, mostly tasteless food. Inside room was small but adequate, shower very small, new bedding is comfortable. Ship's service is very inconsistent and unprofessional. Supervision on floor is non-existent, when you get a manager they always say they don't have any authority. Would do this ship again except for the $45 issue, lets you me know how much they value customers, this was our 5th and last Princesscruise, we are 4star on HAL will continue with concern. Read Less
Sail Date June 2019
1.We chose this cruise because we hadn’t cruised with Costa before and the itinerary included ports in Japan and one port in Russia, Vladivostok. We were disturbed to find that Costa Cruises allows smoking on the balcony of the ... Read More
1.We chose this cruise because we hadn’t cruised with Costa before and the itinerary included ports in Japan and one port in Russia, Vladivostok. We were disturbed to find that Costa Cruises allows smoking on the balcony of the balcony cabins. We are non smokers so we complained about the constant smell of smoke drifting int our cabin from adjacent cabins. We were told that passengers choose balcony cabins so that the can smoke. We replied that we choose balcony cabins to enjoy the fresh air and the ocean views. This was ignored as it is obvious Costa Cruises values the needs of smokers above non smokers. We were offered a change of cabin to an inside cabin but were refused compensation for the difference in price. We wrote a letter of complaint to Costa Cruises . They failed to reply directly to us , instead ,they issued a response through our cruise agent iCruises. Other cruise lines such as Princess, Cunard, do not allow smoking on balconies. I believe in this respect Costa Cruises has a long way to go . 2. Gratuities were supposed to be debited to our account at the END of the cruise. Instead they were charged DAILY to our account. The contract did not state how much would be charged. Who agrees to pay an undisclosed figure? We declined the gratuity scheme but were refused. 3. Port disembarkation. There was no order nor control of the disembarkation process, the shambolic likes of which I have never seen since the seventies when people surged to the exit door. People were distressed and tempers flared. Most cruise ships have a crowd control policy. Very uncomfortable and potentially dangerous. ( see pics) Read Less
Sail Date May 2019
We chose this cruise as it covered a lot of ports that we had not preciously visited, plus it was a good price. However we found the number of passengers was more than comfortable for us. The ship is huge and would be ideal for families ... Read More
We chose this cruise as it covered a lot of ports that we had not preciously visited, plus it was a good price. However we found the number of passengers was more than comfortable for us. The ship is huge and would be ideal for families travelling with children and teens as there are lots of activities that would appeal, like the rock climbing wall wave pool etc. We did a land package of China before the cruise, so possibly were a bit past finding Chinese foods exciting. The food in the whole was not great, and was seldom hot enough. I chose from the classic menu a couple of times be found that more to my taste, but found it was still not very good, or hot. The Windjammer was always jammed and not always hygienic with that many people, to my way of thinking anyway. We had done one other RCI cruise that was in Explorer and that was a little better. But this will be our last cruise with this company. I think we are better suited to the smaller ships. The majority of Australian/NZ passengers were touting it as their worst cruise on record, so I don’t think it was only us. We have cruised on Celebrity, NCL, and Carnival (which I previously rated the worst) now I am deciding which is the worst! Celebrity and NCL are a lot better in my opinion. Possibly having over 4000 Chinese passengers on one ship was part of the problem, the noise (even in the elevators) was too much, plus the long queues for dining rooms horrendous. The stateroom was good. We had a balcony room and there was heaps of drawer and storage space. Bathroom was small but similar to others in past cruises, The crew and staff were all friendly and helpful, but still will not encourage us to try again with RCI. Read Less
Sail Date May 2019
1. Would like to thank Crew staff (did not know his name) for carrying my 84 yr old mum down the stairs as the elevator for the 13th floor was out of order. Noted at least 1 lift shaft was down. 2. Would like to feedback a very bad ... Read More
1. Would like to thank Crew staff (did not know his name) for carrying my 84 yr old mum down the stairs as the elevator for the 13th floor was out of order. Noted at least 1 lift shaft was down. 2. Would like to feedback a very bad behavior from the Flow Rider staff. Risk of causing accident by intentionally spraying water into my face to get me out of the pool due to miscommunication & a safety risk for me. He is a Caucasian staff. Date/Time of event is 19May, about 5pm. Pls check security camera. Pls reprimand him for potentially risking an accident. 3. Would like to comment of inconsistencies for the Flow Rider. The staff from Philippines is the best, ensuring whenever possible, to have customer knelt on the board for a memorable photo shoot & the PRC staff is encouraging. Others could not care less. 4. Poor organizational skills, in particularly the ice skating. Long snaking queues without any knowledge that all the slots have been taken. 5. Nightly performance was a drag! Only a single performer per night. A violinist for 1 night and an acrobat couple the final night. No variety. 6. Finale Night was a total let down. Small crowd, very poor attendance by the crew and staff themselves. Did not recall seeing the Cruise Entertainment Director. And only 1 performer! 7. Dining staff are extremely short handed. Tables not cleared on time. Food all over the floor. Staff expressionless face tells many stories. 8. It seems like an old ship sent to asia for retirement. Worn and rusty. Read Less
Sail Date May 2019
NEVER AGAIN!! Completed a segment of the Oceania Around the World 2019 cruise. Treated like a second class citizen by ATW Travelers who were given special privileges while the rest of us treated as if we did not belong despite the ... Read More
NEVER AGAIN!! Completed a segment of the Oceania Around the World 2019 cruise. Treated like a second class citizen by ATW Travelers who were given special privileges while the rest of us treated as if we did not belong despite the dollars paid being very high.(The ATW cruisers made up nearly 3/4 of the cruisers onboard) . Atmosphere onboard - us and them - it was dreadful. Crew extremely nervous of upsetting any ATW cruisers. Specialty restaurants completely empty by 9pm - no atmosphere with most ATW cruisers in bed by this time. Menus at Oceania Toscana restaurant not overhauled in 14 years. Food offering very “yesterday” very heavy. ATW given priority for all sittings at specialty restaurants before 8pm. Constantly asked by other cruisers and crew if we were “Seggies” the name given by ATW cruisers to the perceived “second class” i.e.those who were NOT on the ATW Cruise. Made very clear we should - stick together and not bother the ATW’s. At least there were many wonderful “Seggies” but all of us felt we were treated - differently -in all aspects of the day to day cruise life compared to our past crushing experiences. Shore excursions were outrageously overpriced and slow. Those with permanent injury and unable to walk unaided, taking excursions they could not complete without assistance. Ship encouraged it -simply money making. Entertainment onboard was very ordinary and if there were acts that invoked fun they were quickly told off by the ATW travelers via the Crusie Director making most entertainment bland and boring compared to other luxury cruises we have experienced. MOST DISGUSTING OF ALL was witnessing the BAD BEHAVIORS of grown Women to each other and the crew over OF ALL THINGS - NEEDLEPOINT. Crowd control became necessary after physical fighting and crying broke out over not getting their desired Needlepoint pattern. Ship made daily announcements about the need to obey security at the morning Needlepoint distribution. Very large groups of ATW women joining together- physically fighting, lying, pushing and shoving to gain advantage over others. Ongoing ridiculous abhorrent behavior that would seem funny BUT it was ugly to watch and unfortunately very TRUE!!! We also sadly paid handsomely for the privilege to witness this - ship could not control them. Clothes were stolen out of ships dryers and worn by other ATW passengers and when challenged they answered “ prove it’s yours “. ATW cruisers organized their own exclusive sessions onboard for various things taking over the use of public space and telling Seggies they must leave the area. Crew would tell us to move or the ATW people would make their lives hard. Yoga sessions were conducted by a passenger who was NOT a trained, sanctioned employee of Oceania. She and her ATW students demanded and were given exclusive use of the gym while not allowing Seggies to attend their sessions or access portion of the gyms common area during her sessions. Again we were told not to question it - they had priority. The list goes on -It was absolutely horrible !! More like traveling with a very self indulged group of Aged Care Retirement people. Never again!!. This was NOT - repeat NOT - a Luxury Cruise it was the Cruise from HELL! Travel on a segment of any ATW cruise with Oceania at your own risk. If you still have life in you and you wish to enjoy your hard earned vacation dollars in a good environment explore other cruise options. Read Less
Sail Date May 2019
Most disappointed Princess Cruise after previous Sapphire, Royal, Regal and Diamond. We found the ship crowded with long queues, Bellinis and Vine became waiting area with tour guides and passengers, everyone rushing here and there, ... Read More
Most disappointed Princess Cruise after previous Sapphire, Royal, Regal and Diamond. We found the ship crowded with long queues, Bellinis and Vine became waiting area with tour guides and passengers, everyone rushing here and there, talking, burping and sneezing loudly. It was really chaotic and people took pictures everywhere including climbing up and down the equipment at the gym, and that there was this occasion where two ladies around their 60s and 80s were taking pictures in front of a backdrop and wouldn't stop posing and laughing until they lose balance and fell down with the backdrop and the Princess photographer was dumbfound. If you skipped the traditional and anytime dining queues, you'll also find long queue at the buffet lines strangely, we had to queue for buffet including waiting in front of sections that we were not picking up any food. Hand sanitizing was not policed after day two. Worse was World Marketplace buffet line was not open for the first (Nagasaki) and second (Yeosu) port day lunch, only the bistro was opened and at Yeosu, they had not enough food and we had long queue for nothing! Three pots of soup finished, empty sandwiches counter, and gone everything with the chef busy scolding and poor older cruisers who had problem walking, waiting, queuing, and surviving till their turn left with no food! Speaking of staffs, most of them were poorly trained, at times you feel like you're in Prison Break or Orange is the New Black, like our cabin steward, International Cafe, Alfredo, Crown Grill and LaMer, we had very bad experiences. But of course, not to mention some very nice staffs like Harmony, Internet service, Photography team, Spa, Gongcha and Noodle Station. The first day we entered our cabin, we already found bread crumbs on the floor. Hot water (shower)was gone on our floor 12 and the customer service had problems understand and paying attention to our call for help due to the same problem with many staffs on this ship, they assumed none can speak English so they were not paying attention to what you're saying! So we waited for 3-4 hours and called 5 times to highlight to them the problem, help only came after so many hours of wait. Same like the buffet staffs, if you say "May I have warm water please?" I got a reply "ah! Water! Hot or cold?". I interpret as "Ah!(you can speak English!" So "Hot or cold?(am not listening!!!)" And I replied "Just now I asked you-may I have warm water please" So after a few rounds of struggle, my friend suggested that I must do what they do, be rude and shout loudly what you want, for example "COKE! ONE!" And I learn not to be polite and speak in full sentences never mind they are from the Phillipines or wherever countries that should be familiar with English. The manager was most rude when we approached to make a reservation, he was speaking to his staffs and he gave us a hand gesture to wait and fiercely told us that he will be attending us in a bit. Dirty public toilets, smelly, clogged most of the time, soap finished. Shows at theatre were exactly like what other cruisers mentioned, they repeated the same shows. Well, no members lounge for disembarkation. And Keelung port was really bad and chaotic as well. So, no more Majestic for us, maybe will stop cruising with Princess for a while. Read Less
Sail Date May 2019
I liked the look of the itinerary. However, there was no porter service at embarkation. The two Korean ports were a first for this ship, and nearly no one spoke English in the ports. All onboard activities, including entertainers ... Read More
I liked the look of the itinerary. However, there was no porter service at embarkation. The two Korean ports were a first for this ship, and nearly no one spoke English in the ports. All onboard activities, including entertainers and cruise activities were conducted in Chinese. And there were no onboard acknowledgments for Elite Captains Circle members. The ships signage is predominantly in Chinese, and the ships map we were given was also in Chinese. Of the 4,000 + passengers aboard, less than 200 spoke English. Service was an issue, as not enough of the staff spoke Chinese, so language barriers slowed service throughout the ship. The room are nice, and the stewards were helpful. But make no mistake...this a "charter" cruise. Princess was the operator, but not running the ship. All menus, tours, dining and entertainment are geared to Chinese tour guests. If you're expecting a Princess Cruise, you will be severely disappointed and feel cheated. Read Less
Sail Date May 2019
We chose this cruise because of the incredible places it visited. The ports of call and most excursions were awesome and well worth the time and money. However, the ship was a completely disgusting place to have to spend time on. Our ... Read More
We chose this cruise because of the incredible places it visited. The ports of call and most excursions were awesome and well worth the time and money. However, the ship was a completely disgusting place to have to spend time on. Our first cabin constantly filled with smoke fumes from the exhaust stacks above. For some reason, the exhaust found its way into our cabin via the air conditioning unit as well as from the balcony door while it was open. Not only did we endure exhaust fumes day and night, but we also had to deal with the smell of sewage coming in the door when we tried to clear out the polluted air from our cabin. We also smelled sewage gas fumes while out on our balcony and around the ship. As a result of the exhaust fumes, my asthma/bronchitis flared up and I was (and still am) in dire distress throughout the cruise. Paid over $300 to see the doctor on board only to be told that I needed a cough suppressant. Waited over 2 hours with multiple other passengers who were suffering various forms of breathing distress. We reported the exhaust fumes that filled our cabin to customer service. They had a young lady come to the door of the cabin to ask us what our problem was. She said she'd let maintenance know. Maintenance came to the door and asked us, once again, what our problem was. They said they'd let their supervisor know. That was the last time anyone on the ship responded to our breathing issues. When we mentioned it to one of the head waiters, she asked about it for us. She was informed that the maintenance staff considered us to be liers. She was upset on our behalf, but there was nothing she could do. So, the management of Royal Caribbean, Spectrum of the Seas determined without further investigation that WE were LIERS and there were no exhaust fumes in our cabin! The entertainment was hit and miss. Some of the shows were amazing, others were so-so. Most of the so-so shows were repeated throughout the cruise. The ship's band was excellent, however, it always played so loudly that earplugs were necessary. The gymnasium was small with limited equipment. Lots of entertainment for younger passengers - bumper cars, climbing wall, surfing, etc. Quite amazing, actually. The food was great during the first half of the cruise and went downhill as the second half of the cruise progressed. We found that we ate very little of what was served to us. Coughing, loud, tortured, and constant by well over three-quarters of the passengers was heard throughout the ship. Lots of sick people to spend time with while living on the ship. The many people we spoke with also complained about exhaust-like fumes throughout the ship. Staff were absolutely AMAZING! Courteous, friendly, helpful (except maintenance, of course). Can't write enough good things about each of the staff members. They did an incredible job doing what they could to cheer up all of the passengers. EVERYTHING was expensive on the ship. There were charges for everything. Nowhere to purchase toiletries except at the Japanese Pharmacy. One had to purchase three large containers of a product at exorbitant prices. Nowhere could we find simple products like cold suppressant supplies, toothpaste, hairspray, etc. ALL of the shops were high-end and extremely expensive. Nowhere to purchase simple, inexpensive souvenirs to bring home. We were personally aware of three elevator incidents. Two times where people were trapped in the elevator and couldn't get out. Ten people suffered multiple injuries when the elevator they were in fell three floors. I overhead the meeting those people had with management and I was appalled at how rudely they were treated! No compensation was given other than a discount off their next cruise with Royal Caribbean. They were even told that they were lying about what took place. One woman that I had come to know started crying and one of the ship's management people told her to "settle down'. No empathy whatsoever. Even when they were removed from the elevator it was done in an unsafe manner. If the elevator had fallen (it was slowly going down at the time) they would have been severed - beheaded. All in all, we will not be travelling with Royal Caribean again. Mostly because of the lack of follow up with so many disasters and health-compromising issues. Read Less
Sail Date May 2019
bad food, long queueterrible service, bad singer, snobish crews, we had been treated like cattle or a customer service staff said to me " she don't like me" without doing service, at port boarding took 5 hours for off ... Read More
bad food, long queueterrible service, bad singer, snobish crews, we had been treated like cattle or a customer service staff said to me " she don't like me" without doing service, at port boarding took 5 hours for off board procedure delay. New guests from Tokyo waited 2hours at port standing without chair, toilet. Slow start of evacuation drill. Guests were waited one hour or more in long queues. 2nd sitting restaurant started 9:30 PM. Many customers waited in long My room was smaller than other room 4.5 square meter with ship shape. One bed was normal single bed, however, the other bed was extra bed smaller and hard cushion. Food was bad. Good food was very few. My wife experienced swelling in her face. We spent very terrible holidays. This ship is new. most of crews were unexperienced. Officers were lazy. I do not recommend this ship. This ship worst ever. Read Less
Sail Date April 2019
This was my 7th cruise with RC and up to this point I was very loyal to them and had always enjoyed my cruises. I was traveling with my parents and wife on this cruise and they are all very experienced cruisers too. All of us couldn't ... Read More
This was my 7th cruise with RC and up to this point I was very loyal to them and had always enjoyed my cruises. I was traveling with my parents and wife on this cruise and they are all very experienced cruisers too. All of us couldn't believe how bad this ship, staff and ports were and the amazing corners that RC is cutting to save costs. First, the service was awful. It seems that staff has been cut by 40% versus other cruises. Bars are packed, the windjammer is always packed and crew members just seemed overall annoyed with passengers. One of the funniest (in an awful way) anecdotes to capture how bad it is was that they don't allow you to pour your own water or coffee at the Windjammer. The problem is, half the coffee machines and ice machines are broken, so there are only ever 2 stations that are fully functioning. So this creates long lines at every station, just to get a cup of water. At times 15 people would be queued up, snaking between tables waiting for water. The staff had no urgency or worries about this. At one point I was standing there for 3-5 minutes while a crew member was watching individual cubes of ice fall into a bucket from a dis-functioning machine. So finally I went behind the station to pour my own coffee. Comically bad. The ship itself is tired and worn out. Rust everywhere, stains on the carpets and a general musty smell. Our hallway on floor 7 had a roof leak so there were buckets of water dotting the halls catching drips and huge fans running all day to try and remove the growing mold. The internet almost never worked even though we paid for the "streaming" package. One day it was down the entire day and didn't work at all. The pool chairs are nasty and outside decks have dirt and stains all over them. It just looked tired and worn out everywhere. The Vietnam ports of call were nightmares. Large container ports and if you didn't make your own plans you would be completely out of luck. The tender process was comically mismanaged. It was supposed to begin at 9am and didn't start till 11am. So there were scores of people lined up on the stairs, angry and hot. Finally they just started loading people onto the lifeboats regardless of their ticket number so people who had been waiting for 2.5 hours were passed by people who showed up 15 minutes earlier. Tempers were beyond hot. Overall, this cruise ruined RC for me. I brought a list of concerns to the Guest Service deck and the exact response was: "thank you for your concerns. Unfortunately we've heard these things from hundreds of others and there isn't anything we can do. Thank you though for not shouting at me like most other people have been. Hopefully this ship is dry docked soon because there is nothing we can do." My last comment is about the leadership. I think there is a serious concern with the Captain of this ship. It doesn't get this bad without poor leadership at the top. I was actually sad when I attended the exclusive crown and anchor night and he was giving out years of service recognition. An employee was getting their 5 year award and he butchered the pronunciation of their name. He just laughed and said "oh well, it doesn't really matter anyway." How awful....inhuman and embarrassing. I felt so sad for this crew member who had given 5 years of their life to RC and was then laughed at in front of the entire room because the Captain not only didn't know their name, but didn't even care what it was. Read Less
Sail Date April 2019
Chose this cruise because it visited a lot of cities I have on my to do list. But sadly this is like a hospital ship. Brothel red style rooms, hospital food (really really bad) and zero energy. Travelers of a certain age, which is the ... Read More
Chose this cruise because it visited a lot of cities I have on my to do list. But sadly this is like a hospital ship. Brothel red style rooms, hospital food (really really bad) and zero energy. Travelers of a certain age, which is the majority, seem to enjoy this hospital/nursing home ship, but if you are not 70+ yet i suggest you avoid at all costs. The pools are kiddie pools, decor is tacky, lame casino with half the slots out of order. Crap activities and coffee is tasteless brown swill. For any good food or coffee you have to pay. For drinkable water you have to pay - the provided water is smelly beige. It will be easy to pay for because they aggressively hustle you when you walk around the ship. For the shore excursions they allow only a few hours. For example in Oman, we were allowed 4 hours. When you factor customs and travel, that allowed 2 hours to see the city. What a joke. This was my first cruise experience and my last. Read Less
Sail Date April 2019
If you want the Ryanair of sailing - Go with Costa Cruises. We had hoped for a trip of a lifetime but experienced the opposite. Even before we left the UK we were provided wrong information by Costa Cruises & Iglu Cruises regarding the ... Read More
If you want the Ryanair of sailing - Go with Costa Cruises. We had hoped for a trip of a lifetime but experienced the opposite. Even before we left the UK we were provided wrong information by Costa Cruises & Iglu Cruises regarding the requirement to have a full Chinese visa to visit Shenzhen. Arriving to board the ship in Singapore, we had to wait for over three hours in hot conditions with no water being provided. When we finally reached the check in desk, we had to sign a waiver regarding our visit to Shenzhen, agreeing to stay on board as we did not get a Chinese Visa. On finally getting to our cabin we were surprised how basic it was fitted out allowing that it was a new ship, especially as it did not have a refrigerator, which was necessary to store my medication. Information provided to British passengers was far from lacking which meant hours of queing at the Customer Services Desk, other nationalities seemed to have their own representatives scattered around the ship. The ship was finished to a relatively good standard but felt very cramped and crowded with over 5000 passengers on board. The ship did have two pools which were tiny and not very inviting. Meals during the day was nothing short of a bun fight in the main buffet restaurant, night time was a bit better with allocated dining. Overall the quality of food was OK but the eating habits of many of the passengers was very unsettling. Entertainment throughout was poor quality, shows were extremely short averaging only 30 minutes. Now the queues, you had to queue for literally everything, food, water, hot drinks, ice, Customer Desk, Tours Desk but worst of all the queing to get off the ship was generally uncontrolled and dangerous. Costa Cruises obviously do not adhere to health and safety when it comes to passengers. Even when we reached Tokyo it took over four hours to leave the ship. In summary the cruise was far from relaxing, staff could have been more customer focussed and the information and organisation should have been better. This experience has put us off booking a Costa (Carnival) Cruise again. Read Less
Sail Date April 2019

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