Marella Discovery 2 Review

4.0 / 5.0
328 reviews

Grand suite was certainly not grand!

Review for Asia Cruise on Marella Discovery 2
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Midsummervintage
First Time Cruiser • Age 60s

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Sail Date: Feb 2024

We chose the Fascinating Far East cruise on Discovery 2 for the impressive itinerary. Although the pirt of Malacca was cancelled, we loved visiting Singapore, Malaysia, Thailand and Vietnam. Food on board was good and the staff were friendly and helpful. This should have been a fantastic experience but unfortunately our grand suite (which cost over £7000 for 2 weeks) was anything but grand! The bathroom was a disgrace with mould around an ancient bath, cracked tiles and paint peeling in the sink. The balcony was scruffy and everything needed refurbishment.

If you have any issues with your cruise, expect non existent customer service. The service we received was disgraceful. You can never speak to the same person twice and there isn't a dedicated phone number for customer services when things go wrong. I was promised a call back on 4 occasions and they didn't happen.

This was our 7th cruise, we are hoping to book another one for later this year and it will not be with Marella!

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