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4 Helpful Votes
Sail Date: November 2018
Short cruise on new Majestic princess food quality and variety not up to scratch with previous cruises entertainment not that great , too much around top deck always cancelled bad weather, cruise shortened due to bad weather no ... Read More
Short cruise on new Majestic princess food quality and variety not up to scratch with previous cruises entertainment not that great , too much around top deck always cancelled bad weather, cruise shortened due to bad weather no componsation overall worsecruise than RCL & celebrity crew and staff did a fantastic job,very freindley and helpfull menu in dining room very poor with little variety compared to other cruise shiops I was expecting alot from princess having paid more than i normally wood but was totally let down on price and quality spa services too expensive, temperature in the lotus enclave, sauna & spa complexess wher way to cold most people using those facillities also agreed largest entertainment thetre filled out too quickley because it was too small for major acts. lifts where always slow and hard to catch alwas jammed packed although Nice new ship had go d decor freindly staff needed more seats around entertainment areas Read Less
2 Helpful Votes
Sail Date: November 2018
We had been around NZ a couple of years ago and really enjoyed the Princess experience and the NZ scenery so decided to take another trip. We booked the cruise dates and itinary to fit in with work comittments at the time, believing the ... Read More
We had been around NZ a couple of years ago and really enjoyed the Princess experience and the NZ scenery so decided to take another trip. We booked the cruise dates and itinary to fit in with work comittments at the time, believing the ship was not as important as prioritising the dates we wanted. So after booking our cruise, our attention then turned to getting information regarding the ship we had booked our cruise on. First alarm went up when we realised the size of the ship and the number of passengers aboard, second alarm raised after checking out previous passenger reviews. Ever the optimists we decided to put aside other peoples opinions and take it as it comes and give the Majestic a 'red hot go'. Sorry to say our experience was similar to so many others 1. Too many people on board and the ship does not cater to service passengers at peak times, be that for seating in the buffet or seats in the theatre or restarant dining or tender disembarkation....too many people not enough spport facilities for the numbers. 2. There is no deck where you can walk around the ship, in fact there is no deck where you can walk in a straight line from the back to the front of the ship without having to go up or down stairs somewhere. This was not only annoying to us but also seriously limiting to those who are mobility impaired. 3. The staff (not everyone but in general) did not seem happy to be there and again I put it down to too many passengers not enough staff. The staff certainly still worked as hard as usual but they didnt have time for the passenger interaction which seems to be a Princess feature on smaller ships that everyone enjoys. The itimate and friendly feel of other cruises we have been on was just plain missing. 4. Food choice and freshness just didnt work in the Marketplace. Food in the buffet was very ordinary with the odd 'star' dish popping out from time to time. We just got the feeling that Princess are cost cutting on the food and were trying to camoflage this in the way the stations were set up... The positives were, as usual the cabin stewards are fantastic and the shows were good (when you can get into the theatre), popcorn and icecream station went down a treat and of course the star of the cruise was NZ. Overall a very disappointing cruise, we will defo not be back on Majestic (nor Regal) in Australia and will stick to the smaller ship experience. Read Less
3 Helpful Votes
Sail Date: November 2018
We have previously sailed with all the big liners so the decision to book with Princess was a no brainer! Princess are at the top their game?? Are they not?? Or so we are led to believe!! We booked 12 months in advance and couldn’t wait ... Read More
We have previously sailed with all the big liners so the decision to book with Princess was a no brainer! Princess are at the top their game?? Are they not?? Or so we are led to believe!! We booked 12 months in advance and couldn’t wait for our trip to come around - We booked and paid for all specialty dining and shore excursions prior to departure - However 3 of our 7 shore excursions were cancelled prior to sailing and we were told via email that the money would be returned to us in the same manner it was paid ie; into our bank account - Yet it wasn’t, after 3 weeks we had received nothing, so we contacted Princess to query where our refund was? We were informed that the money had been credited to our “onboard” account?? Yet we were not even on board?? Are you serious? We didn’t cancel these bookings, Princess cancelled these bookings (and well before sailing) and only after requesting to speak with the manger were we provided with the refund we were entitled!! So our cruise finally arrives, we pre-ordered drinks and snacks for our balcony ready for the sail out of Sydney - 4pm The prawns were described as 10 pieces served on ice with cocktail sauce?? What eventually arrived was 50+ pieces of frozen, unclean, wet, slimy, imported prawns .. Bait prawns could be helpful in describing what arrived but even bait prawns are bigger than the rubbish that we received .. I called room service and advised them that the product we received was definitely not as described on the menu and requested a full refund!!! The room seadvice mgr agreed that the product was of very poor quality and agreed to the refund - Once again credited to our on board account! It’s becomming clearer that Princess will rip you off every chance they get - The passenger must pay even though the cruise company is at fault!! Three days in and another 3 shore excursions are cancelled - We receive notice the night before each excursion (because that’s plenty of time to make new plans for the day ahead) But this time we actually got a an explanation - “Not enough people were interested in the excursion you booked” Well Princess, if you know that your clientele is 80% elderly, why on earth offer excursion options like quad biking, 4 wheel driving and jet boating that only appeal to the odd 20% of passengers? Only to disappoint them and cancel the night before? Maybe you need to revise your excursion options .. This cruise was one problem after another, not only for us but it was common talk amongst guests the the shore excursions were problems for many of them, with cancellations the night before, changes to excursion itineraries without notice, excursion duration shorter than described, itineraries not as described, meals not as described, locations not as described - All common problems with no apologies, reimbursements or refunds .. Honestly, we couldn’t wait to get off the ship, we had very little options on board once our excursions were cancelled .. We saw very little of the country we had paid so much money to see!! We didn’t pay top dollar to stare at the 4 walls of our stateroom, yet that’s exactly what happened! The dining room food was ordinary, not much variety, even the buffet was lacking in appeal .. The specialty restaurants were nice, but we also pay more $$ for these so no surprises here!! This list of problems we had goes on, but who has all day to read about it?? The ship is beautiful, immaculate and the employes are wonderful but unfortunately this doesn’t make up for the personal expense of such a poor experience .. We could have flown to NZ and seen much more for half the cost of this cruise .. Not happy princess, never again! Read Less
1 Helpful Vote
Sail Date: October 2018
We booked this particular cruise based on its inclusion of Tasmania and that it was on the newest ship in the fleet. Surprisingly, the food was consistently mediocre and the staff was inconsistently friendly - both of which surprised us ... Read More
We booked this particular cruise based on its inclusion of Tasmania and that it was on the newest ship in the fleet. Surprisingly, the food was consistently mediocre and the staff was inconsistently friendly - both of which surprised us compared to past Princess cruises. Worst of all, however, was the surprise at check in, in Auckland, where Princess demanded proof of Australian visas. The visa process states that no further proof is required once obtained. Without proof, we were told we would be removed from the ship prior to sailing. We learned that about half of the passenger manifest was unable to immediately produce proof of visas. We did finally locate the needed proof in our emails. But to have traveled 30 hours to face possible forfeiture of the cruise was not a good way to start things off. Certainly, Princess could have been more clear about this requirement well before the trip started. We did contact Princess after the trip about this issue, but have not heard back. Internet access and performance was poor compared to other cruise lines. Otherwise, the entertainment was excellent, the ship is beautiful, the scenery outstanding, and the land tours mostly top notch. Read Less
6 Helpful Votes
Sail Date: October 2018
First, readers should know that if the itinerary of the Majestic suits your desire, I would not let my negatives dissuade you from booking this ship. This particular cruise covers a good part of Australia and most of New Zealand. ... Read More
First, readers should know that if the itinerary of the Majestic suits your desire, I would not let my negatives dissuade you from booking this ship. This particular cruise covers a good part of Australia and most of New Zealand. Embarkation in Sydney was fairly smooth with the exception of one of our suitcases arriving at our cabin soaked with water pretty much through and through. Everything was wet and we had not even left the dock! The cabin steward and staff were exceptionally helpful though, and they agreed to wash, dry, and hang everything in the suitcase and return it to us within a few hours. They kept their promise and, of course, there was no charge. Our balcony cabin was quite comfortable with more then enough room for all our belongings. The bathroom was about as small as I have seen on a ship. Not an inch more then absolutely required. We ate virtually all of our meals in the dinning room where we found excellent service and a good choices at every meal. The food was beautifully presented and, and always adequate. Steaks were my last choice as they were the least appealing. Fish and pasta wishes were much better. This voyage had 5 sea days including 3 back to back sea days. While others may find the on board activities to their liking, I am not a fan of art auctions, karaoke,gambling,shopping or zumba. There were a few lectures about culture and sightseeing but really not enough for my taste. My main complaint is the.that the ship seemed unable to handle the 3500 or more guests she can accommodate. There were two shows each evening in the Princess Theater and guests would need to arrive as much as 45 minutes early to be sure of a seat. The entertainment staff found this amusing and suggested we "camp out" in front of the door to insure ourselves a seat. Cute, but not really funny. However, if you don't care about the shows or like to stay up a bit later and catch the late show, this will not be bothersome. The shows themselves were lavishly produced and the local talents were enjoyable enough. Princess says that saving chairs on deck is not permitted,however, its unlikely any crew member would enforce this and as far as I am concerned, they should have a contest for the most creative deck-chair saving method. I was quite impressed with the one shoe method. The Majestic Princess is a large ship- about 144,000 MT. She seemed designed to insulate passengers from the sea. From the window-less theater through the main deck 7 with heavy curtains or the dinning rooms with small windows, passengers rarely see the sea. Some readers might enjoy this as you can easily forget you are moving at 17 or more knots and will be delighted to see a new port when you open your windows in the morning. This observation is strictly personal. Finally, disembarkation, with so many passengers was a bit hectic but we were off the ship and our way in a bout 90 minutes after we left our cabin. Read Less
11 Helpful Votes
Sail Date: October 2018
We chose this cruise because we wanted to do a cruise across the ditch from Sydney to Auckland and the Fiordlands. The cruise and staff were excellent. It was only the ship that let down our experience. With such a small Theatre only ... Read More
We chose this cruise because we wanted to do a cruise across the ditch from Sydney to Auckland and the Fiordlands. The cruise and staff were excellent. It was only the ship that let down our experience. With such a small Theatre only holding 960 passengers for a ship that holds 3,600 passengers it is never going to allow everyone to see the shows. We had to arrive at the theatre 45 minutes before to get a seat and 95% of seats were already taken when we arrived. The Buffet on deck 16 called "The Marketplace" is a terrible layout with about 5 aisles so you virtually have to go through every aisle to find what you want because they don't all have the same items. I love blue cheese and it is usually available at least every second day on previous Princess Cruises. On this cruise it was only out 3 time in 13 days. I was told I could ask for it which I did one day but I had to wait 15 minutes and when it arrived it was a dessert bowl full just for me. This really was ridiculous. You have to ask for orange juice and lemonade, they only have 2 very small areas for tea, coffee and iced tea. They leave supposedly clean cups on all of the tables, trouble is you don't know if anybody has already handled them. They did not have anyone stationed to ensure passengers washed there hands before entering the buffet which is very unusual these day. Other than that it was a great cruise but I will not sail on this ship again. Everyone I spoke with agreed the same as what I have written above and recon that the smaller Princess ships are better. I think the only thing bigger about this ship is the number of cabins, there does not appear to be any bigger areas of relaxation for passengers. Read Less
4 Helpful Votes
Sail Date: September 2018
We chose this cruise from Sydney around New Zealand to Celebrate our 50th Wedding Anniversary. We would not normally have sailed on this itinerary at this time of year. The ship was built for the Chinese market and has been modified I ... Read More
We chose this cruise from Sydney around New Zealand to Celebrate our 50th Wedding Anniversary. We would not normally have sailed on this itinerary at this time of year. The ship was built for the Chinese market and has been modified I believe by reducing the size of Casino and other minor changes. Even though we have sailed on the sister ship Regal Princess and thoroughly enjoyed the cruise because of the itinerary(Baltic) this is too big for us. The Boarding was extremely good and fast in Sydney. We arrived at the beginning of the allotted time for our Deck and we were on board in 10 minutes. Our Balcony Cabin D 216 was ready and we were greeted by our cabin steward on arrival. The cabin was as expeted in size with plenty of storage and the larger premium balcony. It had been a bit nocked around during it's time in China and Asia. The desk chair had a slit on the back upholstery probably caused by a lounge that had converted to an additional bed with insufficient room. We had no need for this extra bed. The lounge itself was stained and the carpet also nappeared that way. However our cabin steward kept it clean and tidy and was most helpful. My wife has dietary issues son we had chosen fixed time late dining in the Allegro dinning room seated with other passengers. This worked well the menu has sufficient variety to satisfy most needs. Our Maitre De and two dining staff were excellent with their service and helping arrange my wife's dinner for the following evening. We dined at two of the specialty restaurants during the 13 night cruise. The Crown Grill was especially good and The Harmony also enjoyable. Princess say that they help passengers enjoy special occasions. This not the case were La Mer I approached them for a table on the night of our Wedding Anniversary for a table for two at a set time. The Maitre Desaid that this was not possible after 5.30 we would have to turn up and take what we could get on the night. Definately not the way to heelp aguest celebrate a special occsion. This was he said the Princess way for eating at the restaurant. It struck me as true Gaelic attitude and rather arrogant. The good news was at the Crown Grill this was'nt the Princess way and we had a very enjoyable wedding anniversary. We are old but I would have to say that many of the passengers bucked us up by making us feel relatively young compared to them. We exercise every day and take full advantage of the gymnasium and outdoor facilities. There were a big number of zimmer frames and some mobility scooters among the guests. It is great that these people can still travel though it does give a feeling of a retirement village at times. These passengers manopolised the public slace and International cafe most of the time. This made it difficult at times to find seating for a cup of coffee or pre dinner drink. Over the years the quality of the coffee served on the ships is grately improved which we find pleasing. The weather was was cool but mainly fine for all shore visits. We have been to New Zealand a few times so did not take up many of the ships tours. We did book the Bay of Islands cruise to the hole in the rock and this was excellent. Made more enjoyable by a pod of Dolphins who joined us at the rock for 15 or so minutes. Akaroa and Tauranga were excellent towns to do by ourselves and in Auckland the ferry to Davenport also enjoyable. With the exception of la Mer were found all crew to be cheerfull and helpfull. The shows were mainly musical and enjoyable though I feel not as good or varied as we have had from Princess in the Baltic and Alaska. Our catgory within the Princess Circle is Platinum and this cruise hasn't inspired us to go out of our way to achieve Elite. The cruise hasn't made us princess only customers we will conyinue to choose our cruises by when they are and what itinerary they have planned. Read Less
13 Helpful Votes
Sail Date: September 2018
Never seen so many wheelchairs of all shapes & sizes, walking frames, walking sticks. Not a cruise for young or even middle aged. Lifts were a nightmare, waiting times, crammed full & stopping all floors. I had more exercise ... Read More
Never seen so many wheelchairs of all shapes & sizes, walking frames, walking sticks. Not a cruise for young or even middle aged. Lifts were a nightmare, waiting times, crammed full & stopping all floors. I had more exercise walking up stairs than all the other 5 cruises we have done put together & actually didnt put on any weight. Going anywhere & doing anything in a group was very slow, crowded, so have to be prepared to be patient otherwise avoid this cruise. The Majestic itself looked old classically decorated, furnishings, carpets, nothing much modern about this ship although the internet worked better than any other liner we have been on & I could actually get reasonable internet in our cabin, te full internet package that is, the other packages are crap. We loved the area on 17th called Hollywood, also parts of the market buffet being always open so you could eat out of normal hours thus avoiding worse of crowds. Staff were great. Dining room food mostly pretty ordinary. Paid for chinese Harmony twice mainly for a change & it was okay. Would have gone to other pay restaurants but put off by other guests comments. Alfredo's was good. Noise was a bit of a problem with people slamming front doors during the night. Also hated the Captain blasting his updates into the cabin. New Zealand was okay, interesting bit too much like Australia & Tassy for us to get too excited about. Overall a 5 or 6 out of 10 compared to Med cruise Venice to Barcelona last year of a 9 & asian grand year before of 8, River cruise year before that of 9.5. Read Less
10 Helpful Votes
Sail Date: September 2018
I have cruised with Princess numerous times before out of Australia, and this was my first onboard the Majestic. It fell well short of my expectations. Bigger and newer doesn't always mean better. The ship was designed and built for ... Read More
I have cruised with Princess numerous times before out of Australia, and this was my first onboard the Majestic. It fell well short of my expectations. Bigger and newer doesn't always mean better. The ship was designed and built for the Chinese. It lacked the numerous nice bar/lounge areas to relax in, as with other ships in the Princess line, like the Explorers Lounge or Wheelhouse Bar. They tried to convert the "High Rollers Gaming Lounge", used when in Asia, into the Crooners Bar, but it had not ambiance or atmosphere. There was a definite lack of quiet sitting areas, and it was often difficult to find seating with the 3500 plus passengers. The Vista Lounge during daily trivia was often over capacity with passengers standing, or leaving as there was no room, it wasn't helped by the fact that the Vista Lounge was often set up with the Art Auction Easles taking up valuable space. There is also no open bar in the vista lounge, or the casino on this ship. The Princess Live Theatre lacked any sort of ambiance, not a nice place to relax and watch daily entertainment, it felt to sterile. There is no Promenade Deck 7, they say there is one but it isn't a true promenade. There is no wide teak deck promenade that goes all around the ship. It is very narrow, and blocked at both ends on both sides, with a steal deck. You can't walk around, significantly there is no forward outside viewing area, which was really disappointing. The Princess Theatre where nightly shows are put on lacked space, I am not sure what the seating capacity is, but even with 2 show times per night it was not enough for all the passengers to view a show. The Princess theatre filled up early, you needed to get there at least 45 mins prior to get a seat. The shows I saw were of a pretty good standard. The "International Food Court", known as "Horizon" on all the other princess ships I've been on was to spread out and confusing. The desert bar is a long way from the hot food area. I did notice on this cruise the buffet staff were not enforcing the wash your hands policy, when I asked a staff member why, I was told there are too many entry and exit points on this ships food-court to monitor. I found the food served in the buffet was generally OK, also I dined each night in Traditional Dining, where the food presented was quite good. Although I thought the menu choices were not suited to the Australian pallet. My Internal cabin was fine, it was nicely laid out, and had a great flat screen on demand TV system. There were so many movies to choose from at no extra charge. I would not cruise on this ship again, i much prefer the Golden, and the smaller Sun and Sea. Read Less
4 Helpful Votes
Sail Date: September 2018
Plenty of food but all the same lack of flavour, very bland/basic. The ship seems to carry a huge amount of stored food so the fresh food / vegetables offered by the islands of the Pacific. Even water and soft drink was from Chinese ... Read More
Plenty of food but all the same lack of flavour, very bland/basic. The ship seems to carry a huge amount of stored food so the fresh food / vegetables offered by the islands of the Pacific. Even water and soft drink was from Chinese suppliers that does not have the same safety standards as Australia. Embarkation and disembarkation when docked at a pier was quick / easy. When anchored and using tenders expect to wait at least one or two hours. Entertainment was nothing special with only limited performances making it even harder to see it. Those shows that we did manage to see seemed that the Cruise Director was too busy drinking and shouting his staff drinks to ensure the show ran smoothly. The DJ seemed to think the cruise was full of 15 year olds and lacked any ability to get atmosphere. That being said the room assigned for the disco was not appropriate, lacking any vibe. The room was clean and spacious with great service from the room Steward assigned. Read Less
5 Helpful Votes
Sail Date: September 2018
The ship was excellent though too big. We had a balcony cabin on the 16th floor very good with unobstructed views. The staff couldn't be faulted.always smiling even though 50% of elderly passengers were rude and demanding without ... Read More
The ship was excellent though too big. We had a balcony cabin on the 16th floor very good with unobstructed views. The staff couldn't be faulted.always smiling even though 50% of elderly passengers were rude and demanding without manners.!!! The children on board were better behaved with better manners than some adults. Not enough seating in the indoor entertainment area's of the ship.(piazza and the theatre's) had to get to an area for the show you wanted to see at least 45mins early. No area around the ship for a good walk the promanade deck only went up each side of the ship and very narrow. The market dining area we felt left left a lot to be desired. most food cooked in oils or butter, no plain or steamed food, no sandwich making facilities. Even though there were several area's of choice the food daily was same, same. The resturaunts were fantastic especially the pizza and sympony dining.the hamburger bar on the deck was good too. Too many people just walking in the dining area's without washing there hands. worry about nova virus with poor hand hygiene.The excursions were fantastic and the tour guides very good value for money and saw a lot of the islands. The ships staff getting you on and of the ship did a fantastic job with the number of people most of them very pushy and rude to the staff and other passengers. We went on this cruise to celebrate our 50th wedding had a fantastic day but because of limited entertainment seating indoors when the weather was too cold to sit on deck we spent most afternoons in our cabin watching the TV . could have done that at home.will go on another princess cruise but will go on a smaller ship. Getting on and off the ship was expidited with reasonable speed at the begining and end of the voyage. couldn't fault that. Overall feeling was that the ship catered for the Chinese and American market rather than the Australian. Read Less
3 Helpful Votes
Sail Date: September 2018
We went on the Majestic for a family getaway to Fiji...beautiful new ship with great crew and captain..all very helpful. Lovely cabin and steward, very spacious cabin with nice sofa and good bathroom. Priority Embarkation very quick, we ... Read More
We went on the Majestic for a family getaway to Fiji...beautiful new ship with great crew and captain..all very helpful. Lovely cabin and steward, very spacious cabin with nice sofa and good bathroom. Priority Embarkation very quick, we were onboard by 11.30 am. Service was great throughout the ship, except the atrium area where it was too crowded ..all the time....and the poor staff where often overwhelmed. Normal Princess activities, trivia, bingo etc, all pretty standard and well run. Great movies under the stars too. Ship is spotless and new. Unfortunately, we all found the food to be no where near as good as our other 20 cruises, mostly Princess...buffett was very bland and many items could not be found...breakfast was sadly not good, huge jars of jam and vegemite with spoons in them for all to share...no sachets which would have been more hygienic ..we have never seen this before, very strange!..I unfortunately I got noro virus onboard, I had my own hand sanitiser, and washed hands outside buffet area too and used the sanitiser also in buffett, no idea how I got that, but there you go! Medical staff were wonderful, sent the meds to my cabin and I was quarantined, and recovered well. The dining rooms were okay , we had a problem with the anytime dining, they only offered us 5.15 or 8pm, so we had to eat in the pizza place and buffett quite a bit to get a good time to eat. Food was very average . The worst thing about the ship is the one and only area..the piazza...where everything happens all day and night, 3000 people with only one area to congregated and not enough seating....not good,,,one dance floor on a ship this size is ridiculous. The theatres were very crowded with people saving many seats for an hour or more before the shows, so we avoided those. The ports were good, loved Mystery island again and Noumea, and enjoyed Lautoka. She is a beautiful ship, very strange layout for such a large number of people.. too much room for the huge casino and many high end shops were a waste of valuable space which could have been given over to more bars or a nightclub.... shes just not for us...we will keep to the Diamond, Ruby Emerald etc...and Celebrity Solstice of course. Looking forward to the Ruby when she comes to stay in Oz. Read Less
6 Helpful Votes
Sail Date: September 2018
We chose this cruise because it was a new ship for Princess and it was its inaugural trip out of Sydney. Unfortunately it was a 5 star price for a 3star experience. Too many people, very slow dining service. No fault of table wairers who ... Read More
We chose this cruise because it was a new ship for Princess and it was its inaugural trip out of Sydney. Unfortunately it was a 5 star price for a 3star experience. Too many people, very slow dining service. No fault of table wairers who had too many tables and people to look after. This had a snowball effect because we were unable to get to Princess theatre for showtime in time to get a decent seat.. Again too many people.. If we wanted to see a show we had to go to Princess Live for simulcast which was not the same or forgo traditional dining and go to bistro. The tender operation at Mystery Island and Lifou was unacceptable ntwithstanding apologies for delays.. For Mystery Island we attended the meeting point at 10:45am and did not board until an hour later at 11:45am. Lifou was even worse we attended the meeting point at 10:00am and did not board until an hour and a half later at 11:30am.Again too many people for Princess to cope with.. Niceties we had previously had on other cruises with Princess and as recently as earlier this year to New Zealand were no longer forthcoming. No Happy Hour for drinks and no lucky ticket prizes, no welcome back letter in cabin on arrival or postage stamp for princess passport. Drinks were very expensive with one price($8.75) for all beer including light beer. Embarkation and disembarkation process was excellent. Come Back New sorry Come Back Disappointed is more to the point. Having completed 10 cruises with Princess Cruises now some doubt exists whether I would choose them again. Read Less
2 Helpful Votes
Sail Date: September 2018
Drink packages and general pricing has increased. At Lotaka if you wanted to go into town you had to pay $20 to catch a bus, buy your own water for the trip as well. Premier shows have been reduced. Food was warm and twice (didn’t bother ... Read More
Drink packages and general pricing has increased. At Lotaka if you wanted to go into town you had to pay $20 to catch a bus, buy your own water for the trip as well. Premier shows have been reduced. Food was warm and twice (didn’t bother lineing up a 3rd time) the wait getting into the dining room was everlasting. Two tours were organised and the main objective was to take the bus load of passengers to one or more shops so everyone could purchase local garbage key rings or Chinese t-shirts. The cost was $120 per person. I ran into 5 guys from the ship who organised their own tour costing them $30 each and going to several other places than my bus went to and not including shopping centres. I think all the cruise ships need to find some more interesting locations to go too as the current ones are outdated and these days overpriced. Read Less
2 Helpful Votes
Sail Date: September 2018
We chose this cruise because it was one of only a few options going to Fiji, which was my son's choice for his grad trip. We haven't cruised Princess before and thought this one-year old ship would be a grand experience. While ... Read More
We chose this cruise because it was one of only a few options going to Fiji, which was my son's choice for his grad trip. We haven't cruised Princess before and thought this one-year old ship would be a grand experience. While owning "The Love Boat" theme and it's integration throughout was a cool touch, overall the ship and experience was average compared to other carriers / ships. Cabin size was disappointing (we were in a PREMIUM! - I'm 6'2" and this was a ship built for the Asia market so I guess I should have expected it), dining was good (not great), entertainment was good but limited, service was actually not very good, and excursions varied dramatically. Generally the ship was built for cabins, not venues - and so we ran out of things to do quickly - especially on multi-days at sea. It was very much a senior cruise - as are most 10+ day cruises. Expected. The itinerary was great although I would question the Noumea port. Not much to see in the city so without an excursion it was boring at best. We *really* depend on the carrier to provide good solid port information - probably a lesson learned there. Sydney is an EXCELLENT port from which to embark/disembark - especially at sunset. Read Less
3 Helpful Votes
Sail Date: August 2018
The main reason for me to do this cruise was that this ship was going to Vietnam where I was sent in 1967 as a National Serviceman to see the changes in the region I was in and to take my wife. I found this ship was far too big and there ... Read More
The main reason for me to do this cruise was that this ship was going to Vietnam where I was sent in 1967 as a National Serviceman to see the changes in the region I was in and to take my wife. I found this ship was far too big and there appeared at times to be a lack of staff in certain areas to cope with this. We ate in the anytime dining most of the time and on a number of occasions the wait between was far too long one time was an hour wait. The Princess Theater to me was not large enough and if you were to sit at the rear you were obstructed by the cameras and lights on the ceiling, also the front twelve or so rows were not teared and the seats did not have a tray for your refreshments. The embarkation was a total disaster in Shanghai with no Princes representative advising us for the reason for the long wait in queues in the heat. We were not informed the reason until almost on the ship, the reason being it was late in docking. Overall the entertainment was good with a variety of shows. Something has to be done regarding passengers not vacating the areas where you were served coffee when there are plenty of areas throughout the ship to play cards, knit, read a book and just generally chat. The disembarkation at Sydney Circular Quay was terrific with not a hitch. Read Less
Sail Date: August 2018
New destinations were the main attraction. The ship is beautifully appointed and spacious. The live shows were excellent but you need to get seated an hour before the show if you want a prime seat. The food started out quite interest but ... Read More
New destinations were the main attraction. The ship is beautifully appointed and spacious. The live shows were excellent but you need to get seated an hour before the show if you want a prime seat. The food started out quite interest but faded to average by week two and many dishes were reserved with a different name. Many of the staff appeared to be new and not really well trained .. this led to a lot of misinformation and confusion for the passengers. Many passengers stated that they had cruised with princess Cruises on several occasions and enjoyed their cruise, however, this particular cruise was the worst experience for cruising that they had encountered. Hopefully, this was just a " one off" for the lovely Majestic Princess and the staff will pick up their game with experience. The shore excursions ( booked through Princess Cruises ) prior to leaving Australia, were well worth while and interesting. Read Less
3 Helpful Votes
Sail Date: August 2018
We chose this cruise because of the destinations and the timing suited us both. We spent three nights in Shanghai which gave us enough time to explore this interesting city. What did I like about our cruise onboard the Majestic ... Read More
We chose this cruise because of the destinations and the timing suited us both. We spent three nights in Shanghai which gave us enough time to explore this interesting city. What did I like about our cruise onboard the Majestic Princess? The service was very good, friendly and efficient. The tapas in Vines Bar pre-dinner was a nice addition. The Hollywood Pool Club was a pleasant place to relax during the day. Both pools are heated. Movies under the Stars was an enjoyable experience particularly on warm evenings. The classical musicians were excellent and provided appropriate ambience in the atrium. The ports of call were interesting and we enjoyed all of them. Harmony restaurant was great and well worth the cover charge. The destination lectures were informative and interesting. Disembarkation in Sydney was a breeze. What did I dislike? Embarkation in Shanghai took three hours. Enough said. The house band often played in the atrium before dinner and the music was way too loud. It made having a conversation near impossible. The entertainment and activities were geared towards an older demographic. Only one deck party on a 22 night cruise says it all. Nowhere to place your drink in the theatre. Not a lot of options where to go for night caps considering the size of the ship. The openness of the atrium reminded me of an upmarket shopping centre. No observation lounge or wrap around promenade deck. We kept getting drinks charged to our account even though we both had a drink package. This was a daily occurrence. In summary, would we go again? We’ve done a couple of cruises to south east Asia, so probably not. We’d like to explore different destinations now. This was our second cruise with Princess and have found the demographic onboard too old for us, so it’s unlikely we’ll do one in the near future. We’ve cruised with Celebrity in the past and they are more to our liking. Read Less
5 Helpful Votes
Sail Date: August 2018
There was a group of four of us who chose this cruise as we liked the Ports of Call and the length of the Cruise. We had previously done a cruise on the Diamond Princess and really enjoyed that. Sadly we were very disappointed with this ... Read More
There was a group of four of us who chose this cruise as we liked the Ports of Call and the length of the Cruise. We had previously done a cruise on the Diamond Princess and really enjoyed that. Sadly we were very disappointed with this cruise. Embarkation was a disaster with queues as long as 3 hours, waiting in the hot sun with no cold water supplied, no chairs for the older people and no explanation from Princess. It appears that this is normal procedure for them. This Ship is large, but has no flow to it. There are no outdoor decks where you can walk all the way around. Getting from the front to the rear of the ship requires you to go up or down a floor to get to the other end. It appears that Princess has added more passengers and removed a lot of the public areas to do this. There is only two pool areas. One indoor which is fine, but the air-con keeps it cool The outdoor area has two small pools, right next to each other and is the noisiest part of the ship. It is right under the movie screen and when there are no movies being shown a band appears and plays as loud as possible. If you are wanting to lie around the pool reading and swimming quietly in the sun this ship is not for you. We were looking forward to using the Kareoke areas on this ship, however they have been removed, as has the Juice Bar. Once again no explanation from Princess as to what is going. They are still written on the options on all the signage onboard, they just no longer exist. We were in a Mini Suite on the 14th floor. Our room was nice, but the balcony was a waste of time. It was so small we didn't use it. Two of us could not fit out there at the same time. Anytime dining???? When you have to queue for 30 minutes to get a table in the restaurant at night it doesn't feel like they are coping with the large number of passengers on board. We didn't bother with the shows. You have to get there 30 minutes before the show to get a seat (at every sitting!). Service from restaurant staff was of a high standard as was our room steward. Bar staff however .............the normal wait time to get your drinks in the Wake Bar is 30 minutes after ordering. If you want a drink by the pool you have to go to the bar (no staff serving drinks to your lounger) and hope that the staff are not entertaining everyone with their juggling act. These juggling acts can go on so long you are better to go to the wake bar at the other end of the ship, wait your 30 minutes for your drink, then go back to the pool!!! We were very excited about travelling on this new ship, however have been very disappointed. We do travel regularly and have all done numerous cruises across several cruise lines. We went on this cruise to have a good time and we did manage to do this, however I think we will give Princess a miss for our next cruise. They don't cope with large numbers of passengers very well. Read Less
2 Helpful Votes
Sail Date: August 2018
It gave me the opportunity to take a land tour of China before boarding the ship in Snahhai. Further the ship was the latest in the fleet so we were keen to experience the latest Princess’s offering. The cruise was underwhelming. The ... Read More
It gave me the opportunity to take a land tour of China before boarding the ship in Snahhai. Further the ship was the latest in the fleet so we were keen to experience the latest Princess’s offering. The cruise was underwhelming. The ship guest numbers was simply to many for the sh8p amenities to cope. This was exemplified by the demographic of the typical guest and as a result the 5th floor of the vessel which accommodated the 8nternational cafe, together with a convenience store, excursions desk, front desk, spa and restaurant was constantly full of people. Getting a seat or having a coffee was a bridge too far at peak times. Why all these facilities were accommodated on one floor was beyond reason. The coffee card offer was 15 coffees for $36A. No problem but any unused portion could not be car4ied forward to the next cruise. This was a contrast to the traditional format applied on other Princess ships. The cost of on board drinks and facilities had also increased as had the price for the speciality restaurants all of which were either $35 or $45 per person. ( Australian dollars) despite some aggressive marketing attempts, these restaurants were abandoned by guests due to the costs. The on board guest numbers of 4500 was too much for the princess theatre to handle at one time with capacity occupation at most shows. The singers and dancers also appeared just three times during the cruise over 22 days. Read Less
2 Helpful Votes
Sail Date: August 2018
My elderly mother and I chose this cruise for the interesting south east Asia itinerary, and the chance to get on the newest and largest ship in the Princess fleet. It was so disappointing. We've cruised a lot, including several trips ... Read More
My elderly mother and I chose this cruise for the interesting south east Asia itinerary, and the chance to get on the newest and largest ship in the Princess fleet. It was so disappointing. We've cruised a lot, including several trips with Princess, but this experience REALLY put us off booking with them again. Embarkation in Shanghai was appalling. I know Princess tried to blame the Chinese, but the company should surely have realised that getting over 3600 passengers through immigration would require them to take additional action. As it was, we were left queuing for nearly 3 hours, treated like cattle, without a Princess representative in sight. The cabin (D145) was supposedly premium deluxe (D4), but apart from having a really good sized balcony - which we mostly couldn't use because of inclement weather and standing water - there was nothing special about the room. Dining was very average. We mostly used the buffet, and sometimes found it difficult to get a seat, and get drink service. We went to the Concerto restaurant on 3 occasions, but found the food to be substandard, and the service slow and ordinary. The shore excursions were - as usual - expensive, but the main problem was how fake and inauthentic they were. For example, in Nha Trang there were over 22 coachloads of passengers trying to look at a 'typical' local house, which was clearly not lived in. We also went to see locals working in the rice paddy fields, but it was really 4 very fed up people clambering down from their veranda to hoe their overgrown front garden. Then other people turned up with 'disabled' people to beg for money. On the ship, there weren't enough service staff to provide a reasonable standard of service in the restaurants. The coffee shop saw arguments and even physical altercations as hundreds of people tried to get service from just two coffee machines. There were only free coffees and teas in the dining area. The posh shops were a waste of space, and the women working in the perfume shop were so rude and superscilious I only went once. There were not enough seats for those wanting to participate in the Trivia quizzes, and only 3 good shows in the theatre. I could go on, but I'm conscious how whingey and whiney this sounds. It was just so different from our usual experiences on Princess. The ship holds too many passengers to be looked after properly or appropriately. Read Less
1 Helpful Vote
Sail Date: August 2018
Chose back-to-back-to-back cruises on Majestic Princess (totaling 47 days) due to itinerary and effectively a brand new ship (about 1 year old). The Majestic overall was disappointing: 1) One of the 4 front elevators was ... Read More
Chose back-to-back-to-back cruises on Majestic Princess (totaling 47 days) due to itinerary and effectively a brand new ship (about 1 year old). The Majestic overall was disappointing: 1) One of the 4 front elevators was out-of-service for the entire 47 days - extremely inconvenient for those of us with forward cabins. This also was totally unacceptable for an almost brand new ship. We also got the run-around every time we inquired about the repair status. 2) The Front Desk was horrible - we had 3 requests/issues that we were promised someone would get back to us and they never did - even when we followed up again on one of the questions. 3) There was a wall left up (from when the ship was leased out to the Chinese market and the area was a high-rollers gambling area)) in the Piano Bar (Crooner's Lounge) that made seating in the Piano Bar very difficult. The Piano Bar "gal" (Tonya Scott) was absolutely excellent, but there was almost no seating available there to see her (due to the wall being left up). 4) The Embarkation from Shanghai was a nightmare. The worst Embarkation ever - some people were in line in the hot sun for over 4 hours. One woman in line had a heart attack while waiting in line. Complete disorganization and chaos. All Princess could do is blame the Chinese authorities - they took absolutely no ownership for this debacle. 5) Food was not nearly as good as we have had on the Royal and Regal (Majestic's sister ships). 1st Lobster night (last formal night of 1st cruise segment) was atrocious - worst cruise ship lobster ever!! The one good thing was the crew was warm and friendly. It is too bad they had to be on this particular ship. We will likely never book the Majestic Princess again. Read Less
6 Helpful Votes
Sail Date: August 2018
We have sailed on the Royal and loved it. We knew Majestic was different as designed for a Chinese market but did not expect how little was avaliable. The Piasa has 3 bars,most closed at 2200. There is no Wheelhouse bar. No casino bar. No ... Read More
We have sailed on the Royal and loved it. We knew Majestic was different as designed for a Chinese market but did not expect how little was avaliable. The Piasa has 3 bars,most closed at 2200. There is no Wheelhouse bar. No casino bar. No Vista Lounge bar. Crooners is a converted high rollers bar which is a thoroughfare from the theatre and had a high screen running through the middle which stopped people seeing the piano. No dance floor. 3 pool bars. Trivia was in Princess live for the first week then moved to Vista. Table service was very slow as crew had to get drinks from the Crown Grill bar. Bingo was an after thought and the first games were a disaster. 1 production show per week. No Night Club. The only dance floor was the Piasa. International cafe is great for a snack and Vines for a drink. The paid French restaurant was a thoroughfare so people walked through as you dined. There was a band who were fantastic who played in various venues including the pool. Varied artists playing piano, singing and violins. Princess staples. Nightlife was centred in the converted Crooners with the fabulous Tonya on piano until 12pm then DJ Chris. Dancing on carpet was a pain. On average the bar closed around 1am. Sanctuary has also been removed and is a public area but get there early as seats are taken early. For those of you who smoke the choice was an uncovered area on 17 which for most of the time was either to hot or a wind tunnel. The other on 7 was semi protected but no chairs. The deck chairs wooden tables were the only seating. Chairs were brought in a week into the cruise. They also opened another area on 17 with tables and chairs plus ashtrays. If you cruise with Princess you are used to multable areas to gather, drink and dance. Majestic has removed most of these. 22 days became very long. If you only want to sit, read this ship is for you. If like me you like to dance this ships not for you. We did have fun and met some amazing people and as bars and entertainment was limited we made our own fun. There is one redeeming feature of Majestic and that was the crew. As the realisation of the many missing Princess staples became apparent and many passengers became disheartened the crew made all attempts to raise the spirit of the ship. We named the ship the Majestic guinea pig as management juggled areas, venues limited as they were and entertainment to try to offer a come back new experience. The load was mainly Australian and as such we like to party. This is not a party ship. Again I cannot fault the crew. Read Less
1 Helpful Vote
Sail Date: August 2018
This ship was completely unprepared for this repositioning cruise from Shanghai to Sydney. The service in the dining room was the slowest and most incompetant Ive ever experienced. We had anytime dining, which should have been called ... Read More
This ship was completely unprepared for this repositioning cruise from Shanghai to Sydney. The service in the dining room was the slowest and most incompetant Ive ever experienced. We had anytime dining, which should have been called queue up and wait a long time. When we finally got a table we mostly got only one waiter for a table for 8. A waiter who seemed to be inadaquately trained or was in training. This happened time and again. It was not until after Singapore that things got a little better as a lot of new crew members got on. The shows in the theatre were good IF you managed to get in at least 2o minutes early otherwise you just could not get in even though they put on 3 shows a night. The main problem with this cruise was the lack of well trained crew from Shanghai to Singapore. It was disgraceful. We have cruised with Princess many, many times and could never imagine getting an experience like this. Hope that they have sorted out all the problems as it is a lovely ship.. Read Less
2 Helpful Votes
Sail Date: August 2018
I chose this ship as it was new, but after cruising on the Royal Princess 2 years ago, which is a beautiful ship, plenty of atmosphere, great menu, happy hour I felt these things were missing on this ship. I hope it adjusts for the Aussie ... Read More
I chose this ship as it was new, but after cruising on the Royal Princess 2 years ago, which is a beautiful ship, plenty of atmosphere, great menu, happy hour I felt these things were missing on this ship. I hope it adjusts for the Aussie market. It would be great to have a ship this size based in Australia.Also there is no walking track, the Royal Princess has an excellent walking and running track. The Majestic Princess could improve the atmosphere on the ship, more activities like shows in the attrium to make more lively. Improve the menu and stock up better with Aussie wines. Also the cost of bottled water seems to have doubled. Hopefully the reviews for this ship will improve and I will enjoy another cruise from Australia in the near future. The ship is so big that it is very smooth on the ocean, hardly know where sailing. The Vista lounge was always hard to find a seat as to many bulky seats that take up extra room. The Crooners bar could do with the glass panels removed as its used as a piano bar and it would be great to see the talented singer/pianist. The show dancers only put on a show in the theatre 3 times in 3 weeks., it would have been nice if they had a few more shows. The show band were excellent and seem to perform every day. The dining room staff were always friendly but the menu wasn't as good as other Princess ships. A lot of bottles of wine ran out half way through the cruise as well. The shore excursions were good, and no problem with the tender for 1 port. As for the embarkation in Shanghai, it would have to improve as left a lot of people to fend for themselves with heavy suitcase in the heat of the day for hours, not a pleasant experience before a cruise. Our cabin was good as we had a mini suite, so very comfortable and our cabin stewart was very good and friendly. Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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