Sail Date: April 2017
We sailed from Budapest to Passau, Germany. We have done many ocean cruises, but this was only our second river cruise, and our first with Viking. We chose the smallest stateroom, assuming we wouldn't be there very much. It turned ... Read More
We sailed from Budapest to Passau, Germany. We have done many ocean cruises, but this was only our second river cruise, and our first with Viking. We chose the smallest stateroom, assuming we wouldn't be there very much. It turned out that, for some reason, the room was very, very noisy. We lost one night of sleep, the first night, due to the noise. When we complained (at about midnight, when we tried to go to sleep) we were told that it would be looked into the next day, and that another room had the same problem. In my opinion, it should have been looked into right away, as we did lose a night of sleep. However, the next day the hotel managers (Rita and Oliver) spent a good deal of time looking into it, and ended up moving us (as well as the others with the same problem) to another room. No compensation for the lost night of sleep, other than a room upgrade since they couldn't fix the problem. In general, for any future Viking cruise, I will chose a room with a veranda, just for the little bit of extra room (it was too chilly to use the veranda on this cruise). Still, the Standard room, while it has just porthole windows, would have been OK (except for the noise, which we don't believe is the case in all standard staterooms). The next category room has no veranda, is the same size, but has a full floor-to-ceiling window. The room with a veranda has an actual veranda that you can sit on, plus a bit extra space in the room. All rooms are nicely appointed, clean and comfortable. In our new room, the wifi didn't work. In the old room, and other rooms that we were aware of, the wifi did work. We asked about it, and they said nothing could be done. Well, it was wifi or sleep, and I preferred to be able to sleep. Wifi was a little spotty, but given that we were sailing on a river, that's understandable. The onboard entertainment was wonderful and great fun. George, the activities manager, was wonderful.Be sure to read your daily brochure to make sure you know of all the demonstrations and activities, there's lots to do. The standard tours were also good and great fun. It was always easy to take the standard tour, and then spend more time in the location and get ourselves back to the ship (usually by walking). The ports were fine, not in bad areas. The Vienna port was the hardest to get to on one's own, it required a subway ride and a bit of a walk. The optional concert in Vienna (at extra cost) was a highlight. The food was excellent. The maître d' knew that I'm vegetarian, and checked with me every day to make sure the listed vegetarian choices were good for me. When I wasn't that thrilled with the listed choice (it was a lot of the same), he had the chef make something special just for me! After a couple of days, I just told him to "surprise me", and he always presented me with something great. Outstanding service from the maître d! He was also extremely friendly and helpful in many ways (found our luggage for us on the last day when we couldn't find it!). The waiters in the breakfast room could have been better at bringing around coffee, other than that the service from the waiters was fine to excellent. Some waiters were more fun and willing to go the extra mile than others. Housekeeping (cleaning the cabins) was excellent. Embarking was fine, the port in Budapest was easy to find and in a nice location. Disembarking in Passau, was kind of ugly. We had to move from the dock we stayed at during the day we had in Passau. That port was fine, and easily reached by walking. We had to move to some port near (not in) Passau, overnight, to disembark the next day. That port was in an industrial area, remote, really ugly, and I doubt near any public transportation. We had hired a local driver for further travels beyond Passau, and he had trouble finding it! I'm glad we got on at Budapest and not Passau. We will definitely cruise with Viking again. Read Less
1 Helpful Vote
Sail Date: October 2016
This would have been a five-star rating had we not had to switch ships. The possibility of such a switch needs to be brought to the forefront of discussions when booking with Viking. It appears to be quite common certain times of year, ... Read More
This would have been a five-star rating had we not had to switch ships. The possibility of such a switch needs to be brought to the forefront of discussions when booking with Viking. It appears to be quite common certain times of year, which should be cleary addressed. My wife has M.S. and this switch was difficult for hew, flying in the face of our choosing this mode of transportation (so we could unpack ONCE and have the conveniences and lack of hassle this offers). Especially for someone who is ill. Transparency is always the best policy. Too, we booked an offshore musical evening in Vienna for our 25th Anniversary that day. It was not what we expected. We thought we were to see an actual, local concert of some quality. Imagine, you're in Vienna! Instead, we were treated to a few singers on a small stage, more akin to Carnival Cruise Line production of off-season workers from your local theme park. Ouch! Really, otherwise, the trip was exceptional. But these issues really ave us considering whether we will travel on another. Being in communications, I know you want honest feedback to improve services. Sincerely, Keith Hoerner Read Less
1 Helpful Vote
Sail Date: August 2016
I was disappointing on the port in Nuremberg is located in this industrial part that has no appealing, it was not a nice way to start our adventure. the staff was wonderful I was promised a nice big window even if we were on the ... Read More
I was disappointing on the port in Nuremberg is located in this industrial part that has no appealing, it was not a nice way to start our adventure. the staff was wonderful I was promised a nice big window even if we were on the lowest floor., we had a small window. the food and drinks were amazing. the enrichment activities were so expensive and not worth the money we paid for. the concert was so hot and no the same as the video the museum was so expensive and when we could paid ourselves 20 to get in. Munich was worth it, the trip and excursion was really nice. The restaurant service was wonderful, I celebrated my birthday and our 25th anniversary and they sang to us it was wonderful Overall I will recommend this trip. the flight getting there were fine, the back it was a mess Delta had us waiting in Paris for hours. Read Less
1 Helpful Vote
Sail Date: September 2015
We chose Viking's Budapest to Nuremburg River Cruise. We were on the same cruise as cpeverett in a review dated Sept. 2015. I echo the same comments without exception. Viking went over the top in accomodating our mid-cruise ... Read More
We chose Viking's Budapest to Nuremburg River Cruise. We were on the same cruise as cpeverett in a review dated Sept. 2015. I echo the same comments without exception. Viking went over the top in accomodating our mid-cruise transfer from the Tor to the Var. The food was varied and of excellent quality. There was copious amounts too. The only additonal comment that I feel compelled to make is that George is an unparalleled tour director. Concientious, accomdating and knowlegeable. The other one was good too. We found the Var staff a little friendlier and more outgoing than the Tor but that may be splitting hairs. The tour guides on the elective tours were uniformly excellent. Special Kudos to the English lady in Nuremburg. Her droll wit was exquisitely entertaining and kept us in stitches while imparting copious and fascinating trivia about the history and people. She should do standup! I would have liked to sit on the foredeck and just enjoy cruising the river more but we felt compelled to hit every burg and walk. Disembarking in Nuremburg in an out of the way industrial araea is the only thing that keeps this rating from receiving a very solid 5 stars. That was something of a downer but not much. I loved the experience much more than a big boat cruise. We met great people, had interesting conversation and created new friends. My wife and I cruised as a couple but it was not an issue at all for us as different groups invited us to dine with them each day. River cruising is much more casual and conducive to socializing and making new best friends for the day! Read Less
Sail Date: September 2015
We spent the first half of our Danube cruise on the Tor then transferred to the Var as a result of the ship change due to low water levels. If we had been on the Tor all week this would have been a five star rating. The difference ... Read More
We spent the first half of our Danube cruise on the Tor then transferred to the Var as a result of the ship change due to low water levels. If we had been on the Tor all week this would have been a five star rating. The difference between the staff on the two ships was like night and day. The staff on the Tor was outstanding. They smiled, called us by our first names and couldn't do enough to make our trip enjoyable. Not so on the Var. Viking obviously has no control over the water levels and they certainly went out of their way to compensate for the inconveniences involved in the ship change. From open bar nights to complimentary excursions, they did whatever they could to make sure our trip was amazing. The transfer was handled as seamlessly as possible by the Viking staff. Just put your luggage out in the morning and return later that day to the same room on the identical sister ship. The guides Viking uses for their excursions are outstanding. They are easy to understand, humorous, experienced and fun. This was our second Viking cruise with the first being the Paris to Normandy and we love the small river cruises. You couldn't get me on another huge ocean cruise where you feel like cattle being herded around. We are doing the Viking Shanghai to Bejing trip in May and it won't be our last for sure. Read Less
1 Helpful Vote
Sail Date: August 2015
My husband and I joined some friends and we planned this River Cruise through Viking. A week before setting sail, we called several times to check on the possibility of having to change ships due to the Danube being too low to navigate. ... Read More
My husband and I joined some friends and we planned this River Cruise through Viking. A week before setting sail, we called several times to check on the possibility of having to change ships due to the Danube being too low to navigate. (other friends had taken the trip 3 weeks prior to us and they had to change ships). Once we boarded, we asked again and no one seemed to know. As it turned out, we did have to change ships midway of the cruise. If we had only known about it ahead of time, our unpacking would have been greatly affected. The staff handled the transition as best as they could and the bus trip wasn't horrible...but again, not expected. The Tor staff was noticeably more attentive to the passengers. They knew many of us by our names, and treated us exceptional. The one morning we were sailing through the cliffs, many passengers were up on deck enjoying the beautiful sights. My friend and I went downstairs to get some breakfast and the crew took care of everything. They brought our plates, coffee, juice, and utensils all up so we could remain outside enjoying the sites. To us, that we going above and beyond the call of duty. Our cabin steward was very detailed in his/her attentions. It seemed like once we left the room, they came in quickly and prepared our room for the day. We never saw him/her, but knew we were well being taken care. We truly enjoyed our shore excursions, some disappointments though. We had signed up for The Narrows tour but found out at the last minute it was cancelled. The other choice that we really wanted to do was the BMW factory tour, but it was filled. That day, we weren't able to do anything as there was nothing else to do....that was very disappointing for sure. I do know many people wanted to do the BMW tour since the other was cancelled, but they weren't willing to take another group. When we arrived in Nuremberg and boarded the bus, we had the best tour guide! He was very informative and full of interesting facts. He showed us Zeplin field and the Documentation Building. We were only given about 1.5 hours at the Documentation Building and everyone would have enjoyed longer time there. So much to see and read and so very little time. Entertainment on the ship was a piano player. She was good, but it would have been nice to have varied entertainment rather than the same thing every night. One night we played a trivia game that was led by the cruise director and concierge and we had a great time with that. More trivia nights would have been fun for everyone. Once we arrived to the ship changing site, we had to board a bus and travel about 3 hours to our next ship. Yes, the ships were exactly the same, but the crew was very different. The food wasn't as good and the service was just good but not exceptional. Such a difficult transition once you have had such exceptional service and food on the other ship. Read Less
1 Helpful Vote
Sail Date: July 2015
I want to say upfront I did like it, but it was really not for my age group. I went with a family member who really wanted to go and not be alone. I personally prefer to have a private guide an/or see places on my own. That being said, ... Read More
I want to say upfront I did like it, but it was really not for my age group. I went with a family member who really wanted to go and not be alone. I personally prefer to have a private guide an/or see places on my own. That being said, there is no way we could have seen all of these places in 8 days! Overall Viking is VERY well run! Most are upper 50's- 80 years old. They really cater to this age group with food and tours. The food is good. This Viking River Cruise was only about 200 people on the cruise, I don't even think that many. At meals it's open seating at 6 and 8 people per table. This is where you chat with others. Mostly Americans, but a good handful of Brits. It's nice hearing about where everyone is from. It was interesting to hear everyones stories and participate in different types of conversation, then maybe one would with friends. Each morning you woke up to go to breakfast by 7:30/8 because by 8:30 and sometimes, if we were lucky, by 9, we had to meet in the lobby to leave the ship for our morning city tour. Each city tour had a local guide. There were 4-5 busses to take you into the city and each bus had their own local guide. We never had a bad guide. Others told us they sometimes didn’t like their guide. We always tipped our bus driver and guide because they work so hard and were always full of information and wonderful stories. A shame we couldn’t hear more in some of the cities. We usually got free time to look at the shops. Mostly tourisy junk, but in some cities there were up market shops ie: Zara, Hugo Boss and other great shops to look at. The free time was always rushed. Some people opted to go shopping when we were in a better shopping city, but then they missed the rich history. One had to give and take I guess. And that is where I was a bit frustrated. Sometimes free time was only an hour and a half, which seems long but by the time you go into the shop look around and choose, you may have time for 1 more shop. The free time is clearly for the tourist shops where there is not a whole lot of thinking. There are optional tours that you pay extra for. This usually was instead of free time, but some were in the evening. Most are great with more in depth history in an area. One to avoid, the Figaro's Wedding one. They made it seem that we were going to an opera, but it was a Viking only opera in an old building with amateur actors. We tossed it up to a night out. But it was an extra and not cheep. 90 Euros. The best lunch we had was a day we left the tour early. There was a church organ concert that we didn’t want to hear so we left the city tour when we got to the church and went to lunch in the city. We found this local place near the Inn River in Passau, Germany. The hostess couldn’t do enough for us. She got us an english menu, sat us outside and made sure we had a view of the river. She checked in on us. She was just over and above with service. AND this was a little local nothing type of place. Not fancy at all. I got a veal schnitzel and Cynthia got a burger. It was all local business men and a few from the younger 20-ish age group. We really were the only tourists. It was relaxing and great. We had the extra time because we didn’t go to the organ concert. Then after lunch we went to see the shops which were all over the nooks and crannies of this town on cobblestone streets. Some late afternoons when we were cruising, we sat in the 3rd floor lounge. We had tea and cookies and enjoyed watching, as we went by the little towns. Each town had a church and cute little houses. A side note, about midway we had to switch ships. Viking makes it seem like they are shocked this is happening, but they are very aware that the water level is low and the shop cannot possibly get through certain parts of the river. I will say the moving was (again) well organized, Viking needs to come clean. I assume they feel people wouldn't come or back out of the trip knowing this. It was a burden to pack up again and then unpack. Most I spoke to only unpacked a few items on the 2nd ship. We had 3 or 4 days left, so thats what we took out. Another note: this ship the service was AMAZING. The housekeeping staff kept the rooms clean and were very efficient with making sure you has over and above on sofa and shampoos etc... The Kitchen staff was superb. They ran the dinning room very well and while I didn't have any special requests, other we sat with did and the staff made sure to bring it to them quickly. The front desk staff was also friendly even with all of the "older" people and their constant questions and worries. This made me laugh, but the staff was VERY professional! On our new ship the Viking Tor, not so much. There was a clear difference in service and we all talked about it. An FYI our program director and concierge came with us to the next ship, but not the other staff. Our PD and concierge were fabulous! Nicole (our PD) was very professional and ran the days and night very well. We all looked forward to her "Guten Morgen my dear ladies and gentlemen" each day. So great trip and for the right age group I highly recommend it! Read Less
Viking Var Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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