Costa Serena Cruise Reviews

What a pleasant surprise this cruise was after reading the poor reviews!! The ship was very clean and the staff was very friendly and made my husband & I feel very welcome. The food was very good and the the service was excellent. We were ated with other English speaking couples at dinner who were also enjoying the cruise. The tips are billed at the end of the cruise but we felt the ...

We knew we would not be alone on this last minute decided vacations (8/11 to 8/18) on the Costa Serena and knew what to expect on a boat of this size when full of sheep's (sorry passengers). For Costa we are not customers. Service is low average and you often have the impression when making a request that you're just a piece of annoyance for them. I had a very hot discussion with the tour manager ...

We just returned from a seven-day cruise on the Costa Serena followed by another twelve-day one on another cruise line. Our overall experience was not so bad considering that we did not have any great expectations and we kept our minds open to different cultures. We chose the Serena mainly because of its itinerary and we wanted to try a more European ambiance. The ship is quite nice and we ...

The cabins and cabin service was excellent except that my veranda had no lounge chair, two dirty patio chairs and was showered daily by coal soot from the chimney. The Food in formal restaurant was pretty mediocre, overcooked fish, undercooked pasta, blend chewy poultry, tastless tomatoes (For June in Italy) and horrible lettuce, although they tried for grandiose 6 course dinners. Wines are ...

Worst cruise ever!!! I have been on over 20 cruises, Azamara, Royal Caribbean, Princess, Carnival and Premier (got to be old to remember that one). I booked the Costa Serena for 8 of us, 2 families with adult children, mostly due to the itinerary. We embarked in Civitavecchia, Italy (Rome). Most people had embarked in Savona, so embarkation was very quick. Strange thing, they insisted on ...

We booked this cruise at the last minute (2 days before sailing) as it was only a 5 hour drive to the departure port. We got one of the last outside staterooms available and found ourselves on deck 1 about 5 cabins from the front of the ship. It was a great cabin (1218) and we'd take it again. There was no through traffic from other passengers so the hall was very quiet. Even though the ship is ...

People smoking everywhere. Eatable food but not the Italian experience we were expecting. I had better food at the train station in Rome. Crew and staff very disorganized. It was very hard get to our Muster station and once there the safety exercise took almost 2 hours.which we took in Savona, one full day after our departure. Two months after the Concordia disaster! Safety is not an issue with ...

We loved our itinerary and ports of call. We had private excursions arranged by a travel agency so I can't speak to excursions made through the ship. For the most part, the crew was very helpful and friendly. I had a suitcase not make it to Rome with with me and it didn't catch up to me for 5 days. The ship kept me notified of where the suitcase was and when I could receive it. We were ...

I was meeting my parents and my sister in Barcelona, due to a work conflict I had to join the cruise a little late. The ship sailed from Rome (Civitavecchia), then to Savona, then Barcelona, so I missed just a couple of days of the trip. I met the ship in Barcelona without much of a problem. The crew was extremely friendly, but a little scatterbrained at times trying to figure the logistics out ...

Four days after the Concordia drama, the fully booked Serena departed for a 12 day cruise to the Canary islands, but it was a very disapointing cruise for several reasons. -Safety: the safety exercice was reduced to standing in front of the lifeboats for 30' with a short aviation-style explanation how to inflate the life jacket(4 days after Concordia disaster!) -The ship: too big (3800 ...