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People smoking everywhere. Eatable food but not the Italian experience we were expecting. I had better food at the train station in Rome. Crew and staff very disorganized. It was very hard get to our Muster station and once there the safety exercise took almost 2 hours.which we took in Savona, one full day after our departure. Two months after the Concordia disaster! Safety is not an issue with Costa. Crew did not have time for questions, even a simple one. We were always directed to the exceedingly long line at customer service desk. Italian, German, Spanish, Russian take precedence over English. The decoration was a crazy to our taste. Seems like the owner had a son studying art with a Major in Psychedelic 60's and he just let the boy design and decorate the interior of the boat. Disappointing if you have seen Rome/Venice architectural heritage. Itineraries are great, but very disorganized.

Cultural experience at best

Costa Serena Cruise Review by LOUISMARTINEZ

Trip Details
People smoking everywhere. Eatable food but not the Italian experience we were expecting.
I had better food at the train station in Rome.
Crew and staff very disorganized. It was very hard get to our Muster station and once there the safety exercise took almost 2 hours.which we took in Savona, one full day after our departure. Two months after the Concordia disaster! Safety is not an issue with Costa. Crew did not have time for questions, even a simple one. We were always directed to the exceedingly long line at customer service desk.
Italian, German, Spanish, Russian take precedence over English.
The decoration was a crazy to our taste. Seems like the owner had a son studying art with a Major in Psychedelic 60's and he just let the boy design and decorate the interior of the boat.
Disappointing if you have seen Rome/Venice architectural heritage.
Itineraries are great, but very disorganized.
LOUISMARTINEZ’s Full Rating Summary
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