528 Royal Caribbean Oasis of the Seas Cruise Reviews

We are a family of 3 and this was a our second cruise ever so we only have one other cruise to compare to. The Oasis of the Sea was great in terms of size cleanliness and entertainment options. However, the things that stood out for ... Read More
We are a family of 3 and this was a our second cruise ever so we only have one other cruise to compare to. The Oasis of the Sea was great in terms of size cleanliness and entertainment options. However, the things that stood out for us (in a negative way) was the service and food. Service - The crew members that we came across seemed like they were in "drone mode". Once you engage them in a conversation they would smile but once the conversation was over it seemed like they defaulted back to a straight face. This goes from our room attendant to the waiters and waitresses. The only exceptions were the crew at the Customer Service desk or stores. (This is in comparison to the crew on the Norwegian Epic we took 2 years back. Where everyone seemed to be on a good day. Norwegian's crew was friendly, engaging, interested, and part time comedian for the most part). Some examples of RCL crew... ex/ We asked for extra shampoo as my wife and daughter both have long hair needed more but the room attendant never did give us extra. There were some days where he even forgot to refill. ex/ Our waiter in the main dining room was always pushing us for a better review of him at the end of our trip. This was off putting as every dinner he would say "...remember 10 as anything but 10 even 9 does nothing." I understand that there may be bonuses that are based on their reviews by customer but if they actually put the same effort into the service we would naturally give him a 10. Food - The best food was in the main dining room. Great variety through out the trip. Also the Park Café had great choice for healthier food like sandwiches, salads and fruit cups. We didn't go to any of the specialty dining as we thought the quality of the main dining room was good enough for us. However, apart from the 2 mentioned above and specialty restaurants, the rest of the restaurants weren't that good. Ex/ The buffet area lacked food choices, in comparison to the Epic. From the Epic they would show case a different culture's food each night and have a few dishes of that type of food. Where as the Oasis had mostly the same food in the buffet area all the time. Also if you have little ones be prepared to spend a few extra bucks on snacks of well placed/decorated store. Such as the ice cream store next to the carousel. Surprisingly there wasn't much effort or emphasis on using hand sanitizer. You would see public areas being cleaned often but it will only stay clean until the next person touches the surface . One thing you do want to do is plan ahead of time such as review the schedule of the skating rinks, carousel, and other events as some activity share the same stage space and are open on specific time slots. However, overall quality of the shows and entertainment were great. Read Less
Sail Date May 2014
We squeezed in a last minute cruise with our granddaughter (12) prior to her return to school. Since it was last minute we used RCCL for everything including air and transfers. We had a bit of trouble using their choiceair website and ... Read More
We squeezed in a last minute cruise with our granddaughter (12) prior to her return to school. Since it was last minute we used RCCL for everything including air and transfers. We had a bit of trouble using their choiceair website and ended up booking air fares twice which they quickly remedied. The transfer to the ship took about an hour before we were able to get on a shuttle, but there was an extremely large group just ahead of us. We were pleased with embarkation- it was extremely well organized and quick. However, the long waiting lines to the Windjammer were awful! Once we got to the head of the line at least 30 minutes later, we were assigned a table. In general the choice of foods and the quality were not above adequate on all of our visits for breakfast and lunch. Many times servings areas were very messy or empty especially at 'prime' times. The staff did not assist with drinks, but promptly cleared the table of empty dishes. Announcements constantly encouraged you to vacate your table quickly which was annoying. We ate in the MDR for dinner. We were assigned late dining and waited over an hour to change to early dining. Once a signed a table the Maitre D led us all around the dining room looking for our table! We have never been in a dining room as crowded as this. Getting to and from the table required going around tables and requesting people move or get up. The food selection and service were adequate but far from inspiring. Our head waiter was wonderful and even made up a plate of food for my husband one night when he missed dinner. There is no shortage of things to do on the ship but prepared for long waiting times for more popular experiences: flow rider, zip line, wall climbing. My granddaughter only did these once because it ate up so much time. She has never participated in the children's programs preferring the pool and activities with us. The pool area was very crowded and rife with empty chairs reserved with a book or flip flops. Our first port of call was cancelled due to a forming hurricane and we had an extra sea day. There is no backup for cancelled ports probably due to the size of the ship. Hairspray was wonderful but was the prime entertainment for the first three nights. The ice skating show was phenomenal but the time changed without notifying us and we missed the first half of the show! Later we stood in line for an hour and caught the entire show. Our Aqua show was cancelled due to high winds. The rest of the entertainment was adequate but not as good as we have learned to expect. The Diamond lounge was very clean but inadequate requiring more waits for chairs and service. Even even though the concierge promised to get back with us on a couple requests, he never bothered. We used RCCL for boarding passes and luggage handling and Disembarkation was seamless - we were quickly on a shuttle and our luggage was waiting for us when we returned to our home city. Very nice. In general the ship is a showstopper with many wonderful amenities, but many require extra cost. We are not used to long waiting lines and so-so service in so many areas. The ship seems to be woefully understaffed. We will stick to smaller ships in the future when using RCCL.   Read Less
Sail Date August 2014
We enjoyed the cruise, however we did not enjoyed the total confusion on the ship. They seemed unable to deal with a transatlantic cruise. The schedule was practically none existent and full of errors. We were never sure when the shows ... Read More
We enjoyed the cruise, however we did not enjoyed the total confusion on the ship. They seemed unable to deal with a transatlantic cruise. The schedule was practically none existent and full of errors. We were never sure when the shows were going to take place and at what time. During the day we were often unable to find anything of interest. There was only one lecturer (we are used to two or three). One day when we could find absolutely nothing of interest to do, we told customer service and were advised that we could go to bingo. We told her that bingo was not our favourite pastime, and she replied with "it's not our fault you don't like bingo." We enjoyed the different shows in the the evening (Hairspray, aqua show, ice show etc.), once we had got the timetable sorted. However the music was always way too loud. The music around the ship was the same and was not of great interest. There were no individual singers or small groups in the bars around the ship (or we did not find them). The piano player was quite pleasant to listen to. After three days the tv channels disappeared. This has never happened on any of our previous cruises. Since we did not receive a daily news sheet we had no idea what was going on in the world. We were supposed to have movies, but during the whole trip we had three different movies and one 3D movie for adults. There weren't even any movies on the tv to compensate for the lack of tv service. The cruise director and the activities director were total morons. They had a programme in the mornings, but told us nothing of interest. They just made idiotic remarks and laughed at each other's jokes. We thought they were supposed to explain the programmes for the day, since the schedule told you very little about what was happening. The restaurant staff were very good, although the food was often cold (too many dining rooms). There were always a number of officers around making sure everything ran smoothly.   Read Less
Sail Date September 2014
First, as an engineer myself, I have to say that the ship is indeed a great expression of what engineers are able to accomplish. Especially the central park is very impressive and to me it was a place of inspiration and an oasis of ... Read More
First, as an engineer myself, I have to say that the ship is indeed a great expression of what engineers are able to accomplish. Especially the central park is very impressive and to me it was a place of inspiration and an oasis of tranquility especially after midnight when most people were at sleep. Because of the size of the ship we did not even notice that we were moving and the sea was not always calm. This is definitely on the positive side, as well as the entertainment that was offered. However a cruise is not only about the size of the ship and the entertainment it is a lot more. The Oasis was a disappointment in many areas and I will talk about this during my review. Our group consisted of 7 Germany, all from one family, ages from 6 to 47. A Central Park Balcony stateroom and Royal Family Suite was our home on this cruise. My wife, our daughter and me are not new to cruises. We've already been on cruise ships from different cruise companies including 2 other RCL ships, Aida, Oceania, Disney and one cruise on the NCL getaway just prior to boarding the Oasis of the Seas. For the rest in our party the Oasis was the 2 cruise after Getaway. This matters as they can only compare the Oasis to Getaway. For the 3 of us, the experienced cruisers, the best overall experience we had on Disney Dream and the Oceania ships (Riviera and Regatta). For the rest of our group NCL Getaway wins over the Oasis of the Seas. Reviewing the overall experience on Oasis I must say we were disappointed. We encountered disorganized people at guest relations and other places, a cabin that was under our expectation, poor overall dining experience with very few exceptions. The buffet in Windjammer appeared to be the same day after day, although the quality of food is ok. It was also limited in what was offered. Sometimes it was even better than what we got in Opus where on several occasions we left when we saw the menu after we were seated. Can you imagine that on a 12 days cruise the main restaurant only offered 2 different menues for lunch and only 3 for dinner? I still have the waiters word in my ears: "our dish of the day is pasta marinara" which was good but hey my 6 year old can make a good pasta marinara. Breakfast in the windjammer was the same every day, very limited offerings. Other places on the ship had other items none of the restaurants had all we wanted. For example I had to go to the solarium to get some of the food and finish in Windjammer with the rest. My wife wanted her own created omelet, it was not available in windjammer. Who wants to wander around on such a large ship to have a complete meal? Looking at the cabin, it was disappointing in many aspects. To me the interior design was done by a drunken interior designer, there is no way a sober person with taste would combine colors and materials in such a way. The armchairs were dirty, nothing that can be fixed by cleaning. In the cabin an undefined smell was omnipresent, something like dust of dirty carpets or curtains. The cabin steward is not to blame for it, he did his job very well. However he noticed it since every time when he made our cabin he had to spray an odor, trying to kill one bad smell with another bad smell. I still don't know which of the 2 bad smells I prefer. The veranda had 2 lounge chairs with cushions, one of those you rather don't want to touch, it felt like these were not cleaned, ever. Or maybe just bad quality? The floor of the veranda was dirty, it became apparent on the bottom of the foot or on our socks if we had these on when going out to enjoy the view. The veranda floor was cleaned only once, well I have to say it was not cleaning, all that was done is water it and let the sun dry it. The noise in the cabin was louder than on other ships, noticeable louder when compared with NCL Getaway. Especially in the 2-nd bedroom. On the positive side I have to say that the cabin was large enough for us 3, we had enough towels, it was cleaned properly. As I mentioned before the entertainment was great, we loved the shows. But this is why we selected Oasis Of the Seas for the intercontinental voyage. We had problems with the table tennis equipment and the air hockey machines. I've never seen table tennis equipment in such a bad condition. Out of the 6 table there was not a single one in good condition. Most of the tables had curved surfaces as if people were dancing on them, one of the tables had a whole and a sharp piece of the tables coating was bend in the air (where my little one managed to hurt her hand). The 2 kids in our party liked to play air hockey. The machines were so crapy, we spent hours in asking maintenance to come and fix because the air hockey puck was stuck or other malfunctioning. One of the 2 arcade rooms was too noisy. Given this rooms attract mainly kids this is not acceptable. Service in general was good but not always professional. For one issue with a booking in our folio that we did not make we had to go to guest services. We were given the impression that all will be fixed shortly. 4 days later it still was not and I had to call them a few times before it got fixed. We had my time dining and we were not alway assigned the same table. On our last 2 cruises on RCL we did. The touch panels at the large displays were supposed to give guidance to what is available on the ship and for orienatation (locate cabin etc.) This is a great idea. One can also check the menu in the Opus restaurant before entering. However when I looked at the menu one day and we decided it is worth to try, we were surprised that in the restaurant something else was offered. When I asked why it is so, it took them a while to figure out that the display does not display today's menu but a random menu. Well he could not answer why on day 7 of the cruise the first menu I can see in the display is the one from day x. Would not it make sense to see today's menu? As suite guests we were allowed to go into the concierge lounge. At the time where there was free food and drinks it was very busy and hard to find a place to sit. Since our cabin was not far we opted to take the food and the drinks to our cabin so not a big deal for us. the concierge was not a help for us, the electronic UNO card machine he rented out to us was broken. How come he did not check? Embarkation and disembarkation was quick, as expected. In Malaga we explored the city on our own. In summary I can say that the Oasis of the seas was the right ship for a transatlantic. There are enough things to do on so many sea days. We enjoyed the entertainment, not so much the food. We were disappointed with our (expensive!) cabin. After the 3 cruise on different RCL ships we know that the shows are still great as well as the friendliness of most staff. However food was better on our former cruises. As I mentioned we sailed with NCL Getaway before this cruise and we would go with NCL again, but not with RCL. Read Less
Sail Date September 2014
The ship is an engineering wonder with magnificent facilities but the service on board was appalling because it is apparent that the officers are conspicuous by their absence and do not communicate with the crew. The cruise on The Oasis ... Read More
The ship is an engineering wonder with magnificent facilities but the service on board was appalling because it is apparent that the officers are conspicuous by their absence and do not communicate with the crew. The cruise on The Oasis was our seventh with Royal C and the short cruises they offered from Barcelona afforded the opportunity to experience first hand the ship that has received so much press but without the need of travel to The United States. The exceptional service and standards we have experienced on their other ships is not available on the Oasis and the safety drill at the start an absolute shambles - staff gave guests 3 different times for the compulsory drill resulting in chaotic conditions on the 5th deck where the drill is held. Guest services are a joke and guests can expect to queue for over an hour because the desk staff are not supervised by an experienced officer and passengers should expect long delay if they require food in the restaurants included in their package when the ship is at sea We requested on their form the 9.00am departure from the ship and received tags for 6am resulting in the need to queue at guest services for 1 hour and 20 minutes to effect an alteration   Read Less
Sail Date September 2014
The staff was great. The performances outstanding (Especially the aqua show). The specialty restaurants offered some of the best meals I can remember. But for the price you pay, they really take advantage of you on the little things. We ... Read More
The staff was great. The performances outstanding (Especially the aqua show). The specialty restaurants offered some of the best meals I can remember. But for the price you pay, they really take advantage of you on the little things. We paid over $1,000 for 'all inclusive' dining. Literally, you could order 3 appetizers and 2 mains if you wanted to. Yet you had to pay for soda? I don't drink soda so I didn't mind. Meanwhile, I just stayed hydrated with the water that was supplied in the room. When I got my bill I owed over $200 in water! I was shocked because there was no sign saying the water wasn't complimentary. What did they expect me to do in the middle of the night, walk down the hall and down a level to the water fountain in my pajamas? If they cared at all about their patrons they could offer the basic necessities for free. I am appalled. Secondly, internet fees were close to $45 a day. I was on vacation so I didn't want to spend much on internet....however, I did just like to check in with the babysitter to make sure everything was ok at home. Internet is not expensive these days and offering it for free or even a reasonable price will not break their bank. The 'free' dinner smelled like a retirement home. There were too many people on the boat. Overall, I felt they didn't accommodate my basic needs. Out of principle, I will not sail with them again. Read Less
Sail Date September 2014
This review is of the post-drydock Oasis of the Seas westbound TA (October 15-27,2015). Since we were on the Eastbound pre-drydock TA in September, we can accurately compare the two ships and voyages pre and post dry dock. The overriding ... Read More
This review is of the post-drydock Oasis of the Seas westbound TA (October 15-27,2015). Since we were on the Eastbound pre-drydock TA in September, we can accurately compare the two ships and voyages pre and post dry dock. The overriding factor in the Westbound TA of the Oasis of the Seas has been congestion, overcrowding, and SRO. We have never been on a cruise where the masses tend to dominate. Lounges and Bars were alway occupied and overcrowded; Trivia and lectures were SRO with some participants coming 1-1/2 hours early to secure seats. Breakfast venues had 15-20 minute waits or 100 person lines for seating or no seats available(buffet). This has lead to rude passenger behavior and even fisticuffs (never have been on a cruise with so many rude, inconsiderate and irate passengers—could this be cause and effect?). Naturally, many in our party have vowed never to return to this ship due to the masses that abound everywhere (even the theatre is SRO with several lines of people; in Dazzles the progressive trivia left many teams in the aisles and staircases). The reason for this is quite obvious: during dry dock the Oasis added 40 cabins (up to 100 more people) while eliminating much public space: when you have more people and less public space, these problems tend to occur. They did so without adding any additional staff so more people with less staff means less quality and poorer customer service, which we also noted as major differences from the previous TA on the same ship (The spark and excitement is missing in a lot of the staff eyes. You can see they are just running through the motions to make a living). It appears very obvious that RCI intends to milk the ship for all the revenue it can get without any regards for the convenience or quality of the passengers. The promenade, once a beautiful football long area to sit, talk and relax, people watch or just stroll aimlessly has been reduced to offering hourly K-mart blue light specials on cheap merchandise with ear splitting announcements about the newest bargains from the name brand retail shops. More emphasis is on selling then allowing the passenger to relax. The ship may be able to accommodate 5500 passengers but the public venues do not have the carrying capacity to do likewise. Read Less
Sail Date October 2014
Just back from our Transatlantic on the Oasis of the Seas (15-27 Oct 2014). This is my first cruise review - Have to say I’m very disappointed. Embarkation – Embarkation at Southampton was an absolute nightmare. As directed by email ... Read More
Just back from our Transatlantic on the Oasis of the Seas (15-27 Oct 2014). This is my first cruise review - Have to say I’m very disappointed. Embarkation – Embarkation at Southampton was an absolute nightmare. As directed by email from RCCI we arrived at 12:00 to embark the ship. This was to find hundreds of people already milling around the doors of the terminal, luckily it was not raining. After much pushing and shoving in the queue (not by my wife or me I will stress) we finally got onboard around 2:30pm. Cabin – We’ve been on the ship before so knew what to expect from a sea view balcony cabin, it’s a decent size and contrary to what some others report we found adequate storage space. Cabin was clean but the couch looked dirty and was stained in several places. There was a constant dusty smell in the cabin, and it probably requires a good deep clean, more than the steward could manage. He attempted to cover the smell up with an air freshener spray. The balcony was not cleaned in the two weeks we were on board. Food – Main Dining Room – We were initially on early seating, but due to show times we changed to ‘my time’ dining. This was quite easy to arrange, but even although we booked for a certain time each night (you do this the day before) we were never able to get the same table or waiter. Even if you did book the day before you still had to stand in a queue with people who had not booked. Disappointingly the food was below standard most days, several times being delivered cold. The menu for some reason had 10 starters and only 5 main courses. I had strip steak twice, once it was good the second time it was tough as an old boot. The ‘Royal Cheese Plate’ was very poor with only two cheese selections on it, both rubbery. Food – Buffet – We had breakfast lunch most days in the Windjammer Café and it was as expected, with a decent selection. The main problem was overcrowding, no matter when you arrived there were not enough seats. After walking around with our meals getting cold looking for seats for the first few days, we resorted to finding a table first, then one of us would go get our meal while the other guarded the table. Not ideal. There were no omelettes in the Windjammer, if you wanted one for breakfast you had to go to the Wifeout Café. This venue is very spartan, with plastic chairs designed for people in wet swim costumes and not really suitable for breakfast. With no waiters to get fresh juice, latte’s etc. The Park Café was open for breakfast and lunch and did a nice ham and egg muffin for breakfast. Lunch was a selection of sandwiches or a salad and bags of crisps (these ran out after about 8 days). You could get latte, espresso etc. but unfortunately there was only one person serving, so it could take up to 10-15 minutes to get your drink. My wife was disappointed there were no speciality teas in the Park Café. Once again quite difficult to find a seat, and for some reason the seats were very low, at least 6” shorter than a normal seat, very off putting when you first sat down. Entertainment – Due to the numbers onboard the main theatre only changed its ‘Headliner’ act every two days, but for the most there was a good variety. There was the same piano player in the ‘Schooner Bar’ every night, the same group in ‘Boleros’ every night and the same group in ‘Dazzles’ every night. For some reason they did not start until 9:30pm. The Jazz Club band on Deck 4 started at 9:00pm I think (they were excellent by the way). So if you were on early sitting at dinner you had a long wait for entertainment. The main entertainment event of the cruise was the preview showing of ‘Cats’. This was excellent and worth the disappointment of standing through the first half (more of that later). I didn’t go to the Ice Show, but my other half tells me it was brilliant, as was the ‘Aqua Show’. Show Bookings – Due to the numbers involved bookings are required for shows in the ‘Opal Theatre’, Studio Four (Ice Show), Aqua Theatre and Comedy Club. You are supposed to be able to book these through your interactive TV, but for some reason this did not work and for the first couple of days they set up a ‘box office’ on the Royal Promenade where people queued for up to an hour or more to book shows. You would think, this being the case that once you got into your venue there would be a seat for you, but no, probably like airlines they over book, so at some shows, especially the Ice Show, Aqua Show and particularly ‘Cats’ there were arguments over seats. The cruise director even mentioned there had been fisticuffs at the Ice Show and security had to be called. We decided to get to the theatre early for ‘Cats’ only to find with over 45 minutes to go before the performance there was already a long queue at each door of the theatre. My wife managed to get a seat but I had to stand at the back of the theatre with at least 50 other people for the first half of the show (the show is two hours long with a 15 minute intermission). For the second half around 10% did not come back so I managed to find a seat. Drinks Package – For some reason, we were unable to book our drinks package before the cruise, so didn’t manage to qualify for the early discount. I had the ultimate package (with alcohol) and the missus had the non-alcoholic package which both of which include speciality teas and coffees, soft drinks (fountain) and freshly squeezed juices. We didn’t manage to break even on this as I’d say at least 30% of the time we went to the two self-service drinks machines on the Royal Promenade they were on some maintenance program ‘blah blah please come back in 15 minutes’. Why both at the same time? The only other machines we found were in the Windjammer Café on the 16th floor. You could get your cup filled at any of the bars but that was limited to cola, lemonade, ginger ale and a few others probably. The drink machine has the option of over 90 drinks. At the café on the Royal Promenade, because of the queues it usually took over 15 minutes to wait for a latte, or cup of tea, they ran out of lids for the cups (the kind with the hole to drink through) and eventually ran out of cardboard sleeves used on the cups to stop you burning your hands. Finally we also found out that the only squeezed juice on offer was orange, which my wife can’t drink. Our last cruise was on Celebrity where fresh juices included orange, tomato, pineapple and cranberry at least. Disembarkation - We had a tour booked supposedly 08:00 - 13:15, we went as instructed to our assembly point at 07:30 and left the ship around 07:40 am, or should I say started to leave the ship at 08:00 am. We finally got on the tour bus at 10:10 am. Over 2.5 hours to clear immigration, we listened to one of the officials on their walkie talkie - there were 7 officers to clear over 5,000 people, work it out for yourself. Customer Service – Luckily we never needed to bother with them, but every time we walked past there were at least three queues of people 6 or 7 deep waiting to be seen. This was at all times of the day, so many people did have problems. The only time I might have spoken to them was on the last morning. We got our final statement delivered to the stateroom and on reviewing it I noticed they had used Royal Caribbean to convert the rates to GBP, which I specifically DID NOT want them to do, and highlighted this in yellow marker on my Set Sail pass at the beginning of the cruise. The queues at customer relations were at least 10 deep, so I couldn’t be bothered. I’m sure they do this on purpose. Conclusion – From morning till night we always seemed to be waiting for something, seats in the dining room, seats in the theatre, seats in the other venues, standing in a queue for dinner, standing in a queue for drinks. Although we have now done 6 cruises on RCCI we will not be returning.   Read Less
Sail Date October 2014
My husband and I sailed on the Oasis in 2013. We fell in love with the ship, the captain (Patrik) and the cruise director (Amy) and had so much fun we decided to book the Transatlantic cruise in conjunction with a cruise around the Canary ... Read More
My husband and I sailed on the Oasis in 2013. We fell in love with the ship, the captain (Patrik) and the cruise director (Amy) and had so much fun we decided to book the Transatlantic cruise in conjunction with a cruise around the Canary Islands Adventure of the Seas.The Captain and Amy were visible a lot. Embarkation was tough due to immigration, a travel agent's tour and a tour by Andrew Lloyd Webber (Cats). (Hearsay) Many people stood outside or sat in a waiting room for many hours. We waited about two hours. Having not eater since 8:30 AM, we were hungry. When we boarded we looked for a place to eat and the ship was shutting down all the dining venues for muster. Even the Guest Services desk was shutting down. I was in line only to have a hole punched in my Seapass card and I was rudely told that they could not do it at this time because they were shutting down the desk. That was the first time ever, a staff member was rude.I walked away shocked and didn't even get a name. We were given My Time dining that we used twice and we were not impressed. The first night we were seated at a table for two in the aisle way and the traffic by us was crazy. While trying to eat our dinner, head waiters kept stopping to see how we were doing which is very nice but not every few minutes. The second time, we requested to be away from the aisle and even though we had reservations, we waited because our table wasn't ready. We were seated at a table for four with only two of us which was great. Our assistant waiter was pleasant and friendly. Overall the food on this ship was good. In fact, better than on Adventure of the Seas that we were on the week before. Since we were on the ship in 2013, it was redesigned to hold more people with less public space. Unfortunately the captain had to make a decision due to weather, to stay north and cross to the west, making it windy and chilly until the last few days. Most of the people picked a spot on the Promenade and stayed there most of the day. My husband and I had pizza one day and had to stand by the glass wall at the Rising Tide to eat it while people sitting, watched us. During this crossing, three designer purse stores had their grand openings and for most of the trip were empty. How many people spend hundreds of dollars on purses on a cruise? Those spaces could seat people. The Opal Theater was tied up every day for Cats rehearsals because the cast wasn't ready. That tied up another large place for people to go. The events held in the Schooner Bar and On Air were overcrowded and they were tied up pretty much all day, so again, lots of seats unavailable. Even the Diamond lounges were crowded. We have already booked a trip on this ship for nine people, next October and we're a little concerned. I read in one review that wasn't a concierge to make reservations for you. There was one in the Diamond Lounge every morning and he was also present in the evening. The Captain wasn't highly visible like on other cruises we've been on but then we heard he had been sick throughout the trip. The cruise director was fun and professional but not highly visible to us either. Maybe there were too many events for him to attend. Overall, it was a fun trip with good entertainment at night, if you had reservations. We met several nice people to talk too and found a place in the Champagne Bar every night where we could have a fairly quiet drink and see our friendly bartenders, Andre and Dennis. Disembarkation was awful. We waited from about 9:00 AM until almost 2:00 to disembark. The immigration officer was very nice to us. That was the best part of the disembarkation. The ship was in a hurry to get us out of our cabins but not fast in correcting a huge mess. I pray that next year's trip is better. Read Less
Sail Date October 2014
Deliver the benefits promised for Crown & Anchor Society status. As a Diamond Plus member I resent the abscence of a Concierge Lounge on the Oasis of the Seas from 14 Oct 2014 thru 27 Oct 2014 and a priority boarding line in Rotterdam. ... Read More
Deliver the benefits promised for Crown & Anchor Society status. As a Diamond Plus member I resent the abscence of a Concierge Lounge on the Oasis of the Seas from 14 Oct 2014 thru 27 Oct 2014 and a priority boarding line in Rotterdam. The 84 seats provided in the Diamond Lounge on Oasis OTS could hardly service the more than 2,000 Diamond and above passengers. Improve boarding and disembarkation procedures and contorl. Royal Caribbean completely lost control of the boarding processes in both Rotterdam and Southampton. The disembarkation at Fort Lauderdale was also complete chaos with no control of disembarking by luggage tag numbers. Provide a working online scheduling of dining and entertainment by the passenger as stated on the RCCL website and onboard the Oasis of the Seas. The scheduling from the TV in cabins on Oasis OTS did not function and the Reservations schedule constantly provided incorrect times for the event shown. Reservations were also changed and deleted on the schedules on the TV in the cabins. Guest Services advised passengers to ignore the schedules on the cabin TVs and only go by the printed schedules they could provide. A positive note: services by the majority of room stewards and waiters (dining and bar) was outstanding. No ship's officers visibility on all of the thirteen days. Three days to resolve the remote control not controlling the TV in the cabin (9210). Three days and two phone calls per day to Guest Services for the staff to deliver the bottle of wine to be received as a Diamond Plus member of the Crown & Anchor Society (CAS). Failure of Royal Caribbean to provide a Concierge Lounge or any lounge where a CAS Diamond Plus member could relax and enjoy some quiet time outside of our assigned cabin. Even the Diamond Lounge was closed to our access outside of the 5 to 8:30 PM time frame. Closing the doors (including water-tight) to the lounges until exactly 5 PM and causing CAS Members waiting to block the halls waiting to get in to claim the few seats provided for the 5 to 8:30 evening event. Forcing passengers to wait hours to reboard the vessel in Southampton when the UK immigration required ALL (even those boarded in Rotterdam) to be cleared to present passports. Even boarding new passengers in Southampton before letting the re-cleared passengers boarded in Rotterdam to reboard. The only bright side was the working class staff, especially: Olman, room steward for 9210. Adeana, maintenance supervisor-getting the TV functioning. Consuelo at Guest Services solving the missing bottle of wine problem. Suraj, Head Waiter in the Grande Dining Room. Read Less
Sail Date October 2014
We had three reasons for booking this cruise as soon as it became available. First, it was to be a long-awaited reunion cruise for some of us who had sailed on the Liberty TA in April, 2012. Second, we had always wanted to go to Vigo since ... Read More
We had three reasons for booking this cruise as soon as it became available. First, it was to be a long-awaited reunion cruise for some of us who had sailed on the Liberty TA in April, 2012. Second, we had always wanted to go to Vigo since my husband’s grandparents came from that part of Spain and it would be a historical and emotional visit or us. Third, we love the Oasis, having sailed on her once before, and also twice on Allure. We are very familiar with these big ships, and have experienced their WOW factor in the past. There were many problems with this cruise, some of them extremely serious, as you will see from my review. I believe that there were many things which contributed to the problems. First, this was apparently set up and treated by RCCL as a B2B with the first cruise being Rotterdam to Southampton, and the second cruise being Southampton to Ft. Lauderdale with a port stop in Vigo, Spain. However, it was not sold to us like that. My first hint that something was wrong was when, months before the cruise, I attempted to book a table for ten for our small reunion group. Six of us were boarding in Rotterdam, and four in Southampton. RCCL was never able to set this up until, suddenly, just before the cruise, I received an email giving us a table number for our group of ten. When we boarded in Rotterdam, I went right to the MDR to confirm this, and was told that they knew nothing about it. The Maitre’D finally managed to get us a table together, but it took him a long time, and clearly, there had been no communication between RCCL Dining and the Ship. This B2B concept might also explain the Southampton debacle, which I will discuss later. It also seemed like many of the staff members (especially Guest Services) were inexperienced and unprepared to deal with large crowds. Hordes of travel agents and workmen in Rotterdam and Southampton only added to the crowding. When we boarded in Rotterdam (after a chaotic embarkation), our cabin steward was surprised to see us. He showed us his passenger list, and we were on it, but not for boarding in Rotterdam. He asked us if we were only on for one night, and we said no, we are staying until Ft. Lauderdale. He apologized and later brought us all of our D+ papers and information. The people in the cabin next door were smoking on their balcony, I informed the cabin steward and he asked them to stop. A friend of ours told us that they had received a letter informing them that they had to get off in Southampton (we were planning to stay on the ship). We went to the Guest Services Desk to ask about this, since we did not get any such letter. The man at the desk gave us a letter (with somebody else’s name and cabin number on it) which indicated we should meet in the Opal Theatre at 11:00 AM the next day (Oct. 15) where we would be “escorted off the ship, have our passport stamped, and then escorted right back on”. When we got to the theatre, we were in a group of workmen. There was no RCCL representative there, and no announcement. After waiting 30 minutes, we decided to just get off the ship ourselves. Then we heard a general announcement saying “All guests are reminded they must get off the ship immediately”. We ran into an RCCL representative in the Royal Promenade and told her about all of the workmen waiting in the theatre, she didn’t know anything about it. She told us we only had to get off the ship, get our passport stamped, and get right back on. Later, we found out that the theatre gathering was only for the workmen, and we should never have been directed there in the first place. Anyway, we got off the ship and got our passports stamped. The UK Immigration official told us to just “loop around, and get right back on the ship”. There were no signs, or any information about how to do this “loop around”. We tried to get back on the same way we had come out, but there we were stopped cold by an extremely nasty RCCL Terminal Agent. There was a group of us, and she said “You cannot get back on the ship, and you are probably going to have to wait here two hours”. We tried to explain that this was not what any of us had been told. She became even more rude and nasty. We ended up in a very crowded room with a lot of other people. Finally, they told us that everyone had to be off the ship before we could get back on, and that there were 500 passengers still on the ship. This was all news to us! People began pushing and shoving in a dangerous way. Then, to add insult to injury, we saw that they were letting a large group of “Day Visitors” (travel agents) board the ship before us. Now the crowd became enraged! We were near the door to board the ship, and I was starting to feel that I might be trampled. After about an hour and a half of this, we finally got back on the ship. By the way, one couple in front of us snuck on with the travel agents. It was complete chaos, and nobody was in charge. Now it gets worse! We returned to our cabin, and I sat down on the bed facing the door to take off my jeans (I was in my underwear). The door opened and a couple walked in! We were all shocked! They had the key to our cabin and their pre-printed bag tags also showed our cabin number (so they had had it for a while). I went down to Guest Services, and they said they would deactivate the other couple’s Seapass Card and give them another cabin, but instead, they deactivated ours. It took me two more trips to Guest Services to get it straightened out. Overall, this was our worst cruising day in our long history of cruising! I am trying to get to the good stuff, but the bad stuff was really bad! As others have noted, the interactive TV either didn’t work, or kept changing our show times, so we had to constantly contact Guest Services (who were clearly overwhelmed) to try to find out what our real show times were. The one thing we have always loved on Oasis and Allure was the Concierge Lounge. It was a beautiful and quiet place to hang out any time, and also to use the computers there. For us, it was not about the free drinks, as much as it was about the calm and privacy. I am extremely disappointed that RCCL has chosen to do away with this really nice benefit for the D+ passengers. As a “concession”, they allowed us to have drinks in the new Pinnacle Lounge on Deck 17, but only during cocktail hour, plus it smelled so bad of paint, that we never went back after a quick look on the first day. OK, now I am going to talk about the good stuff. As a courtesy to D+, they offered us breakfast and lunch in Chops. We went there often for breakfast, and it was very nice, and we did appreciate it. Our waiter in the MDR, Ali Suherman, and our assistant waiter, Santo, were the best we have ever had on any ship, and we were very grateful to have them. They did a fantastic job!! We thought the food in the MDR was very good, no complaints at all. Our cabin steward, Stevo, was also excellent. He did everything he could to make our cruise pleasant, especially after we got off to such a terrible start. We were pleasantly surprised that the Windjammer was not overcrowded, and the food was good there too I would also like to thank Manuel Adela “Bong”, the pianist for the Oasis Guest Choir, directed by Ruth, a retired music teacher. Singing in the choir was one of the highlights of this cruise for me, and I really appreciated their efforts. Of course, we enjoyed being with old friends and new, as always. We loved all of the activities organized by the Cruise Critics, and the Pink Boa Cruisers. Thanks again to Chiqui for the great event planning, Emmy for the Pink Boa Cruisers Luncheon, Carola, for all of the pre-cruise help with Amsterdam and Rotterdam, Indra and Leon for the Scavenger Hunt, and Tim and Sue for the Vision Cruisers Lunch (for those of us on the Vision TA in April, 2015). We thoroughly enjoyed our day in Vigo, and were touched by the tremendous outpouring of affection as the whole town turned out to wish us farewell. It was very moving, and I told my DH that he must be very proud of his homeland. Unlike others, we had no problems with disembarkation. We walked off at 6:10 AM and were in a cab by 6:33 AM. Overall, we had a good time with our friends, and we appreciated that the majority of the staff tried very hard to be helpful. Guest Services were inexperienced and overwhelmed, and they needed more help. For the first time, we are questioning our loyalty to RCCL. We sincerely hope this was just a one-time thing, and not a continuing trend, but only time will tell. Read Less
Sail Date October 2014
We booked the cruise 18 months ago as the termination of an extended holiday in England and were looking forward to a great cruise experience as an opportunity to unwind. Frankly, we were neither delighted or satisfied, in fact we were ... Read More
We booked the cruise 18 months ago as the termination of an extended holiday in England and were looking forward to a great cruise experience as an opportunity to unwind. Frankly, we were neither delighted or satisfied, in fact we were extremely disappointed with this cruise. Note: We have made 17 cruises (5 RCCL). Some positive notes to begin with: Our Cabin Steward Imade Semarajaya was absolutely superb, a true gem (12 on a scale of 1-10); our Table waitress Veronica and assistant waiter Chadwick were super stars (10 out of 10); the dining room beverage waiter Junior (10 out of 10) he greatly enhanced our dining experience; beverage waiters Janice (Globe and Atlas) and Odell (Casino) also provided superb service with a smile. Head Waiter Denzell was attentive and concerned with ensuring things ran smoothly. Entertainment 4 ****, except CATS at * thus lowering the overall rating from 5*****: With the exception of CATS the entertainment was excellent, best in class, in particular Frozen in Time, The Aqua Show, Comedy Club, Creegan, etc. Unfortunately the venues were over-crowded (standing room only) and availability of the theater to relieve overcrowding because of the weather was limited by rehearsals for CATS. Pre-Cruise 1 * : RCCL web-services for MyCruises are virtually useless for pre-booking, beverages, dining, and entertainment. From June onward I tried repeatedly to make reservations and find information on the web-site, to no avail. The process was extremely frustrating. In addition I made numerous phone calls, most of which were a waste of time. I was regularly told to wait until we boarded to make reservations, etc. One agent told me they knew the web-site was useless but he wouldn't pass it up channel because if it worked he wouldn't have a job. Embarkation at Southampton 1 *: The embarkation was totally disorganized and obviously not well planned or coordinated with local terminal and government officials. I was told to check in at 12:30, I arrived at the terminal at 12:15 to find hundreds of passengers clustered outside the terminal doors. We stood outside without cover on a cold, blowy English day for 3 hours before finally being able to get into the terminal. There was no organization or streaming of passengers; i.e. handicapped, returning passengers, or even crew, all of whom (including crew) were jostling and shoving through the crowd to get to the doors. Clearly no one thought to factor in more than 2,000 Diamond, +, etc. passengers who would show up for priority boarding. I would note that RCCL staff or OTS Senior Officers were never seen. I did see several junior OTS Officers removing their name badges to avoid questioning by passengers attempting to board. I saw only one junior officer make any attempt to assist handi-capped passengers waiting in the crowd. Clearly, the embarkation chaos colored my opinion of the entire cruise, something which the Captain totally ignored when I had a discussion with him after the meet the crew event on Day 2. However, it was really capped/exacerbated by the debarkation chaos at Ft Lauderdale. Weather: Obviously the weather was beyond the control of RCCL. However, I would simply note from a passenger point of view the Oasis of the Seas is clearly not designed or suitable for operation in the North Atlantic regions when the weather is bad and on deck activities are limited or non-feasible. Balconies were virtually unusable for most of the cruise. Having to take a northern route certainly didn’t help. Having been in the North Atlantic on the northern routes, had I known we would be using the northern great circle, I would not have booked the cruise. Activities 3 *** largely due to the crowded venues; Forensic Lectures and Trivia were excellent 5*****: Unfortunately, most activities had to take place in inadequate space, e.g. you had to find a seat in the Schooner Bar at least an hour before Trivia in order to be able to play unless you wanted to stand-up for the entire time. The Forensic Lecture series was moved to the Frozen in Time Theater from the OnAir Lounge after significant complaints when it was standing room only, some 8/900 passengers then attended every day afterwards. More space should perhaps be allocated to activities than shopping! Apparently some intellectual activities, e.g. lecture on Brunell were cancelled due to space constraints. Note: The Cruise Director was rarely seen except to open events in the theater (or on the TV morning show with the Activities Director, which was for the most part infantile). Dining 3 *** generally mediocre: The menu in the American Icon in the evening was generally unimaginative and portion sizes were very small, e.g. two 2-ounce sliders with 8 french fries; one 2-ounce pork cutlet as the main entree; food items in the Windjammer were much the same daily (except when left-overs from the night before were served), generally cold (e.g. toast and pancakes); as a result breakfast in the dining room was overcrowded leading to long lines and slow service. Hot water for tea was not readily available. The only place you could get drinks (Coffee, tea, unlimited Coke products) when the food service venues were closed was on Deck 5. I would suggest benchmarking Golden Corral! our Table (134) waitress Veronica and assistant waiter Chadwick were super stars (10 out of 10); the dining room beverage waiter Junior (10 out of 10) he greatly enhanced our dining experience; Head Waiter Denzell was attentive and concerned with ensuring things ran smoothly in the American Icon. Debarkation at Ft. Lauderdale (1): Just as totally disorganized and obviously not well planned or coordinated with local terminal and government officials as was Embarkation. However, less excusable since this is a home-port. Anecdotal chats from terminal staff and rental car agents this is apparently the norm. The excuse of customs/immigration wears thin, particularly since it is the same excuse as for Southampton and Rotterdam. RCCL had 18 months (or more) to work with local officials, thus they are the common denominator is these chaotic situations. The pre-planned tag system for debarkation was not controlled and did not work, the only senior officer I saw (Hotel Director) told us to ignore it, just get in line. It took more than 3 hours from planned time to get off the ship. As I have limited mobility (use of a cane) I was directed to the handicapped exit and got out of the terminal quickly (unlike the 100s who were still in line). Perhaps like airport arrivals, US Citizens/Green Card holders should be streamed separately from non-citizens. General Comments: From a passenger point of view the Oasis of the Seas is clearly not designed or suitable for operation in the North Atlantic regions when the weather is bad and on deck activities are limited or non-feasible. Too many passengers competing for too little space in smallish activity venues, e.g. Schooner Lounge, OnAir, smoking area seats in the Casino (a smoking lounge would be a vast improvement, since all smokers end up in the Casino), etc. Throughout the cruise senior officers from the Captain down (except the Human Resource Manager) were seldom in evidence other than for planned venues. Obviously management by walking about is not SOP for the OTS, maybe taken from the Captain’s leadership style. Throughout the cruise a perception that those of us who were not Diamond and above class were akin to steerage passengers developed. While I understand the rewarding of loyalty it perhaps should be more discrete. The sale of souvenirs/merchandise detracts from the activities by taking up valuable space. The sales when compared to Amazon prices of exactly the same items were no great value. Perhaps RCCL should operate an on-line/on-TV store with delivery to the cabins. The quality, quantity, and variety of menu items which are priced as part of the cruise package should be bench marked against shore venues of a similar nature, e.g. the Windjammer against Golden Corral; the dining room against Bone-Fish, Carrabba’s, Olive Garden, Longhorn, etc. The over emphasis on paid upgraded dining options was a turn-off, particularly on the restaurant menu. The lack of hot drink availability at convenient locations and during hours when the food service venues are closed should be reviewed, i.e. coffee and hot water dispensers/machines at strategic locations on the deck operating from early morning (0500) to midnight. Note: having to troop half the length of the ship for a cup of coffee/tea is unacceptable. Overall rating for the cruise and value for money: 3 ***: Only because of the Entertainment (except CATS). Would I book a cruise on the Oasis of the Seas in the future: NO (nor any other big/super ship, Allure, Quantum, etc. Am I likely to book with Royal Caribbean in the future: Not very, would have to depend on price and route. Read Less
Sail Date October 2014
Firstly we boarded at Southampton we were sent e-mails confirming our boarding time and asked to acknowledge that we had received this. When we arrived at the port there was a massive crowd and the doors had not been opened to let people ... Read More
Firstly we boarded at Southampton we were sent e-mails confirming our boarding time and asked to acknowledge that we had received this. When we arrived at the port there was a massive crowd and the doors had not been opened to let people in. We waited 2:15 hours with people pushing and shoving and then the rain started. No officials from RCI or the port gave any information at all no definitive lines were set up it was chaos I have never known anything like it bad! bad! bad! The pools were not heated and on one day all of the main pools had nets over them with maintenance going on, even if the weather is not good if the pools are heated at least you can get in for a swim. The public areas are not big enough for everyone if you are inside due to bad weather We went to the Karaoke final in the On Air lounge and got there 2 hours before it started as there was no way you would get a seat as the weather was raining outside so everyone was inside. CATS Well this was truly awful.The booking system on the TV staterooms kept giving different times to the one I had printed off when it was booked over the phone with RCI. That's another thing couldnt book any dining or shows on line had to all be done over the telephone even though I booked this trip on 9th April 2013! When I phoned RCI to complain that I could not book the dining or the shows the rep just said 'Yes its a problem at the moment - try next week' ( 52 weeks later and you still can't book!!!!) Anyway back to CATS so we got in line 1 hour before the doors to the theatre opened and the lines became extremely long and about 4 people deep which made it difficult for people to access the elevators going in and out there was no line control. When the doors did open people who had VIP on their seapass thought it was acceptable to just push to the front of the queue and show their VIP sticky yellow dot! There was only 1 crew member checking the seapass cards to enter the theatre and people just pushed past her to get in. Worse than that even though you had the show supposedly booked there was not enough seats in the theatre and people sat on the stairs in the exit isles to watch the show which is a complete health and safety risk if something happened and you needed to exit the theatre as it was i left before the 1st intermission (not the only one I might add) but it was difficult to get up the stairs with people sitting all over them!! Disembarkation at Fort Lauderdale was awful again another long wait with limited customs officials to cope with the amount of people from Europe entering the US. Oh and the Gym smelt of smoke for the 1st 2 days so bad impossible to train in there. The good stuff Nice staff and good food and a lovely ship if organised properly would I go on Oasis again NO, give me Freedom loved it. Read Less
Sail Date October 2014
The Oasis is big and beautiful...but almost too big to be thoroughly enjoyed. There are some customer service downfalls with a ship this large. My husband and I were on this cruise to celebrate our anniversary, in August we were on a 4 day ... Read More
The Oasis is big and beautiful...but almost too big to be thoroughly enjoyed. There are some customer service downfalls with a ship this large. My husband and I were on this cruise to celebrate our anniversary, in August we were on a 4 day cruise on Enchantment of the Seas with kids and we loved it! The ship came in from a crossing, and there was a very lengthy delay to get on the ship. I work in the travel industry so I have great empathy and patience for delays. However RC dropped the ball. A ship of this size people want to get on, check out the ship, have lunch, and get the vacation started. We were herded like cattle into the Port Everglades terminal. We were all told to sit and wait. The vending machines ran out of snacks and beverages, RC should have anticipated this! I always have snacks and water with me. The lines for the bathrooms were also crazy. People were hungry and frustrated waiting to get on the ship. RC should have provided water and snacks. The balcony cabin was great but my husband and I felt we were never in the room to enjoy it. There is so much to see on the ship, and we were constantly buzzing around. I did not see the appeal of a Central Park balcony cabin. Why bother if you are not looking at the ocean and getting the benefit of fresh air. We were anxious to go to 2 of the specialty restaurants...however if not booked in advance FORGET IT. I like to relax go with the flow and decide what I want to do on the ship, not plan weeks in advance. We could not get into CHOPS I tried everyday. I was put on the waiting list and never called, yet when we walked by CHOPS at my requested dining time....there were ALWAYS plenty of empty tables??? It was also not possible to see any of the shows without advance booking. Every night a line would form and hour before the comedy show and about 20 people would get in. NOT my idea of vacation fun to have to wait in line and then be told, sorry that is it, no more space for the show. Some people went every night Never to get into a show. The Solarium was awesome, the lunch was great a lot of healthy choices. The gym was excellent, as was the track on the outside, the food was fine with plenty of options. The casino got a bit smokey....but it is what it is.   Read Less
Sail Date October 2014
We did back to back cruises of 5 nights eastern and 7 nights western Carribean on the first sailing after the ship refit and transatlantic crossing. Whilst the ship was beautiful, the service delivered was below expectations. We booked ... Read More
We did back to back cruises of 5 nights eastern and 7 nights western Carribean on the first sailing after the ship refit and transatlantic crossing. Whilst the ship was beautiful, the service delivered was below expectations. We booked this cruise about 20 months in advance in a D1 deluxe balcony hump cabin on deck 12 mid ships and had the same stateroom for both voyages. We specifically wanted to cruise this ship and travelled from Australia to do so. We had priority check in commencing at 1:30 pm which was efficient and fast. But that is where the excellent service ended. I felt sorry for the checkin staff after passengers continued to mount up to gridlock proportions in the holding area. We saw one lady faint from the heat and being left standing. The video reviews touted 15mins from kerbside to ship but in reality it was 3 hours .. moved from downstairs to another holding area upstairs. Our bags reached our cabin before we did. We were tolerant of this given that the entire ship had to be customs cleared but unfortunately the poor service continued. We have cruised RC before and this was a let down. Our cabin was serviced almost as an afterthought and the cleanliness and thoroughness left much to be desired with so much dust under the bed I had to wash the outside if our suitcases on the last day. There were hairpins on the floor from previous guests and a broken plug in the sink was not fixed til the second last day. Hairs from a previous guest in the shower took 4 days to be removed. We got extra robes (delivered on the first day of the second sailing even tho we already had them). We asked them to be removed ..they weren't so for 7days we had to work around them. Our drink cups weren't delivered to us but to someone else...yet more time spent queuing trying to resolve issues. Unfortunately the poor service did not end there. The service at the tequila bar near the Aqua Theatre was non existent despite there being few customers. The staff preferred to chat to selected guests and leave others waiting despite knowing they were there. In the windjammer restaurant you expect it to be crowded but I didn't expect them to close the restaurant and leave people to queue because they couldn't fit anyone else in. As for guest services..a very poor experience from staff who appeared to have no idea what they were doing. Our sea pass cards weren't activated and they didn't attach one of us to the credit card on the second sailing despite their assurances that they had and it had all been transferred as promised. It wasn't despite us queuing to ask, and ringing them to confirm and being told everything was good....until we went to disembark and were told they owed us money and we had to go and queue yet again for them to resolve the issue and yet again to get off the ship The biggest unbelievable part was that the passenger who wasn't on the card was the actual card holder. One positive thing was the luggage valet service on disembarkation. Well worth the $20 per person. Hopefully RC are reading the reviews and the surveys they ask you to complete and address some if these issues. Read Less
Sail Date October 2014
We just stepped off the Oasis this morning and I was totally not impressed. I mean the ship is beautiful don't get me wrong, but for just coming out of dry dock there were many issues. We also did not have the exceptional service we ... Read More
We just stepped off the Oasis this morning and I was totally not impressed. I mean the ship is beautiful don't get me wrong, but for just coming out of dry dock there were many issues. We also did not have the exceptional service we normally have on other RCI ships. I felt some areas of the ship to be run down and dirty... our cabin for instance had major dust all over the room and under the bed was gross. When we went to place the luggage under the bed we notice how much dust was down there. I also thought Johnny Rockets was dirty and run down, the service there was horrible as well. Our toilets in both of our cabins stopped working a total of three times during the week and sometimes lasted hours before repair. I know this can happen and they really don't have control over it, but it just stinks when you have little ones and don't really want them using public bathrooms. Also I felt they should have let guest know about the toilet issues because people that didn't know were using the bathroom and stinking up their cabin for hours. At one point they had to snake the pipes in our hallway and everywhere smelled like crap. My little one went to Adventure Ocean a few times and had a decent time although I feel the camps on other ships were much better. They did far more activities with the kids on the Liberty of The Seas. During our stop at Labadee I had to leave my child in the camp on the beach so my husband & I could do our wave runner tour and I was very disappointed to find out that she was not even offered water! It is very hot and sunny with little shade in that camp area on the beach and those kids should have access to a water cooler whenever they get thirsty. This made me really unhappy. Then when my teen daughter went to use the rock wall yesterday her seapass card would not scan and the man working the counter told her "she didn't belong on the ship & she was not supposed to be on the Oasis." really?! Then once he was finally able to scan her card she was asking for climbing shoes and he yelled at her to "stop guessing her shoe size!" If any of you have used those shoes you know they don't always run true to size and for that employee to yell at a child to get her shoe size correct was a bit uncalled for. Then to make matters worse I walked over to watch my little one climb the wall because she was to the far area where it was difficult to see and I was told I couldn't go over there unless I was taking photos. Now I didn't have my camera or cell phone on me at this time... I understand a rule is a rule, but what really got me upset was that there were to young men standing in that same area watching their friend climb, but a mother was not allowed to watch her child. They did have cell phones in their hands, but they were not taking photos. I found this to be very unfair and at this point I went to guest services with all of my issues with this gentleman, but what a huge waste of time. Guest services from the second we walked on this ship to the second we left had no idea what was going on. They were clueless when asked questions and kept pointing us in the wrong direction. I booked all of our cruise planner reservation months in advance and come to find out when we boarded the ship all of our reservations were either gone or rearranged. They now had us scheduled to see al three shows at the same time during the first night.. how could we have pulled that off?! Guest services didn't even know what to say or where to send me to get help with that matter. Just complete chaos in my eyes. My teen daughter did not find much to do on the ship for her age and had a much better time on the Liberty of The Seas. I think the age range from 12-17 is just too wide of a range... no 17 year old wants to hang with a 12 year old. Also, when they did have something planned for that age group nobody would show up.. what does that tell you. I think while the ship was absolutely beautiful and huge.... I would much rather prefer a smaller ship. I feel everything from service to food to cleanliness was much better on all other RCI ships I have been on. Read Less
Sail Date November 2014
Overall, it was still a wonderful vacation and I wouldn’t trade it for my “normal” life! This was our 2nd trip on the Oasis class ships, our first on Oasis. Our first being on the Allure during its inaugural year. We are by no ... Read More
Overall, it was still a wonderful vacation and I wouldn’t trade it for my “normal” life! This was our 2nd trip on the Oasis class ships, our first on Oasis. Our first being on the Allure during its inaugural year. We are by no means new to cruising, us – no kids, in our 40’s, on board to celebrate 2 very special 50th Golden Anniversaries with our family and friends, who as retired folks, cruise a lot more often than I can! The ship is MASSIVE, but in general, it never really feels like you are sailing with close to 6,000 others. The only times you will feel like this is when you originally get on the ship and no one knows where to go, or when you are waiting to get into a show. I would suggest looking at the deck plans before going on and deciding what you want to do first – EVERYONE once on board wants to eat, so maybe when you first get on going to the pool deck and soaking in the sun is a good idea. Another before you board suggestion would be to make every dinner and show reservation you can. Reservations for shows are extremely important if you want to see any of the shows, especially the Comedy acts = this will be twice we missed it, even after having a reservation. (just having too much fun at that time!!) Important Note about the production of CATS – It is fantastic and I would recommend up-coming cruisers read a synopsis about CATS before walking out because you were “lost”. Also, to the late-comers into the show; Take a seat and don’t block the aisles. If I would have had ice cubes in my drink they would have been launched at people! Entertainment all around the ship was great and you really should try and see all the shows. It’s close to impossible to do, but that just means you have to cruise again! Drew Devine is also a GREAT Cruise Director – I really do miss that morning show! Overall, the food is OK. Here are the highlights: Mushroom Risotto from Giovanni’s table, the shrimp cocktail from Chop’s Grill, Roast Beef Sandwiches from Park Café, and EVERYTHING and ANYTHING from Sabor!! The pastries and the desserts were also very good. Food items to avoid – The powdered eggs in the windjammer, the waffles in ANY of the breakfast buffets (they were ICE COLD every day!) any of the steaks that you don’t pay an upcharge for, (either A, it will be cooked wrong, and B it will also be served to you ICE COLD even on the 3rd attempt to bring me my steak in the MDR) Now, this isn’t to say that all the food is bad, Food in the windjammer can be very hit or miss, with some very shockingly delicious items served at varies times. Go to the windjammer at off hours and have no problem finding a table. Peak meals times can be tricky. The same can be said for the Park Café, where they really should have more tables in the middle of Central Park in order to enjoy the amazing atmosphere. Overall, the food is very hit or miss, and I would like to point out that about 95% of my meals were ICE COLD. If I had known where the microwave was, I would have heated up the plate myself! Service from the bartenders and the wait staff is pleasant and served with a smile. Often we found that going back to our favorite bartenders over the course of the week, was refreshing and they knew upon walking into the bar what we wanted to drink!! KUDOS, nice touch! Wait Staff in the MDR is OK…. Wait Staff in the specialty restaurants was superb and I hope that Emil and his fine staff at Giovanni’s are doing great! KUDOS to them for pulling off 2 family feasts for all of us while onboard, and grabbing those shrimp cocktail from across the way!! Service in other areas of the ship was also good. I have to hand it to Guest Services though, They did help in the matters of getting me a more comfortable bed, but by calling my cabin steward at no o’clock in the morning and telling him that they needed to do something about my cabin. The other case with Guest Services could have been avoided all together if they would have just had IZUMI reopened after Dry-dock, but since I had it booked, and it wasn’t open, I was given a credit for the specialty restaurant of my choice. GOOD THING I had that email they sent me, since that was my proof, they had NO record of it, but after waiting in a long line and over an hour later, we were given the credit we deserved. In general, they service we received from everyone on board was wonderful and might be the reason we sail again with Royal Caribbean. With the ship coming back from dry-dock not 2 weeks before I would have thought that the main carpets and main areas would have been better well maintained, but my guess is that they are more worried about the new suites ($$) then worried about the more common areas of the ship for the regular cruisers. The bed in our cabin has seen a better day, and well is in need of replacement, but alas, they threw more padding on my bed after a few endless nights sleep and it was better, but after 5 years, I would think a bed getting used every day in that capacity SHOULD HAVE BEEN REPLACED in DRY-DOCK! While IZUMI was not open for my sailing, neither was Wonderland. Since I was not a suite guest, I have NO idea what Coastal Kitchen is like, but I do know that I DEARLY miss the Viking Crown lounge. The MDR was split into the 3 new dining areas and while it is pretty, I will miss the 3 level main dining room complete with beautiful crystal chandelier. Make sure you hit the Hot Dog House and Wipeout Café, 2 very under utilized places. We had a cabin on Deck 8 – if I must say, THE PERFECT DECK to be on! Location, location, location! Central Park is just outside my door!!! Oceanview Balcony, cat. D4 with a connecting door. Cabin 8282, port side. Bed by the balcony which gave more of a living room feel to the cabin, but overall, space is perfect for 2 people. Never heard anything from the connecting cabin. Closet had plenty of hangers and space. Storage throughout the cabin was wonderful and I often forgot I put stuff away! Bring a travel alarm clock, better then relying on the wake up calls. Bed needs to be replaced in this room, badly. Bottom line – I will probably cruise again with Royal Caribbean, and hopefully I will have a better food experience. I may move on to another cruise line, but I will always enjoy the Oasis class ships. No, it really isn’t that big, and I know I would cruise her again next week if I could!   Read Less
Sail Date November 2014
Cruise, for the most part was wonderful. We have been to all the Islands lots of times so we didn't pick this cruise for the itinerary. We got a good deal on the fare and we had been wanting to try this ship. Entertainment was top ... Read More
Cruise, for the most part was wonderful. We have been to all the Islands lots of times so we didn't pick this cruise for the itinerary. We got a good deal on the fare and we had been wanting to try this ship. Entertainment was top notch. The boat itself was amazing with lots to see and do. We were somewhat surprised by the fact that things such as bathrobes, shower caps, shampoo and conditioners, etc. were only supplied by request. Not a big deal but every other cruise we had been on (more than 25) had these amenities in the cabin. What we were not expecting was the long, long lines to get into every restaurant on the boat. We opted for anytime dining and were careful to make a reservation the day before yet still had to wait in lines. People that did not make reservations were waiting much longer. Lines were the norm at the Windjammer cafe which were not shortened by the fact that they were constantly running out of food before restocking and tables were not cleaned fast enough to keep up with the turnover. Even in some of the other restaurants such as Park Cafe or Sorrento lines formed at lunch and mid day. Quality of food was sorely lacking everywhere. At the main dining room I ordered a Strip Steak one night and it was uneatable. On another night I ordered twin Lobster tails and they were one small level above cat food. My wife eats salmon all the time and could not eat what was supposed to be salmon. All food is served nearly ice cold. Five of the seven dinners I ordered came incorrect. What makes this so bad is that I am not a fussy eater. In most instances if I can identity it, I will eat it. No so here. Some food was so disgusting that I couldn't get through the first bite. Once I decided to try a hot dog. I went to three different restaurants in search of a hot dog. Each time it was served ice cold. Another time I tried to order a medium rare hamburger. I was told by a Chef that the hamburgers could only be well done. How bad can a hamburger be? What I got was a cold, rubbery, well done hockey puck. Need I say anymore as I believe if you have read all of this you have got the picture. If you like good food while cruising, don't take this ship. If you can choke down garbage, you will enjoy the cruise. Read Less
Sail Date November 2014
We got off the OASIS 7 day Western Caribbean sailing a week ago. Firstly, embarkation was easy and relatively fast. Arrived at the port around 12:30 (even though we had emails and phone calls from RCI telling us to arrive at 2:30) and we ... Read More
We got off the OASIS 7 day Western Caribbean sailing a week ago. Firstly, embarkation was easy and relatively fast. Arrived at the port around 12:30 (even though we had emails and phone calls from RCI telling us to arrive at 2:30) and we were on the ship within 40 minutes. The ship is beautiful, Central Park is super cool. We got an awesome deal that we booked over a year ago with an outside balcony cabin on deck 12. The cabin was fine, but a bit narrower than what we are used too, and lacked storage space, my wife hated the small sink in the bathroom and the lack of counter-space, but it was nice to have a shower with doors instead of a curtain. Balcony was a bit deeper than we are used too. We found the food to be satisfactory, some meals better than others but overall felt selection was limited. We also did not like the buffet, felt it did not flow well and was usually crowded. We had 6:00 dining in the MDR, and our servers tried their best. Also did not like if you wanted lobster it was an additional charge...felt RCI is trying to separate classes..Felt sorry for the head waitress as she also had to do bar service. She explained to use that they only work in their teams for a week at a time, which does not seem to be effective if they are always changing their wait staff teams, how are they supposed to improve. We did try Chops and had a horrible experience, service was very slow...1.5 hours to get appetizers, when main entry came one steak was cold, and the other was undercooked from the way it was ordered. Very disappointed in this experience. Did do Giovanni's table twice and had incredible experience both times, the second was better than the first, would recommend very much. Cabin Stewart, was great, very friendly and did a good job. But like others found staff in general not to be overly friendly. Some bar tenders did not know how to make certain drinks, which is frustrating since that is supposed to be their job. That being said realize these people work long hours and are away from their families for long periods of time and Entertainment was very good, although not sure CATS was a good decision....it is very long for a cruise and felt bad for performers as many people left at intermission. It was a great production but again just not sure it is suitable for a cruise ship. However, not impressed with the fact it took time to book everything last March, then 2 weeks prior to the cruise received notification of show changes and conflicts so had to reschedule 5 out of 6 shows. Piano bar was excellent, and Champaign bar was good place to hang out. Comedy show was good, but would have liked to been able to attend more than once, venue is very small considering size of ship only holds 140 people. We had no problem getting deck chairs, and initially we were thought it was because ship wasn't full, but heard from a server that the ship had 6100 passengers on it that week. So overall it didn't feel too crowded except of course in the buffet at breakfast and the promenade at night. Also in general did not find the RCI website to be overly user friendly...found it difficult to navigate through when trying to look into entertainment, excursions and dining. Overall had great weather, the ports of call were not the reason for booking this cruise....Labadi was very nice but disappointed in how rocky it was to get into the ocean and also how expensive the zip lining was for one run. Falmouth is remote and because it's Jamaica you need to be careful if your planning on leaving the port area. Cozumel is Cozumel, wife did the Salsa Salsa excursion through RCI and enjoyed it very much and I dove, booking through RCI, but found it to be busy. 18 divers, was broke into groups of 6 which isn't bad but bottom time was limited to 35 and 40 minutes. But in the end, found other guests to be generally rude, and missed the fun factor. Did not know who our cruise director was until day 3 and difficult to hear announcements. Also agree with theory that it felt like you were in a mall on the promenade. Missed the action up on deck at night, all other ships been on usually have lots of activity going on up on deck at night, nothing on the Oasis! Everything and everyone was down in the promenade. Debarkation was a bit slow, took about an hour to get off the ship, gather luggage and clear customs. So all in all, disappointed in the big ship experience and would not book again.   Read Less
Sail Date November 2014
We did the eastern and western Caribbean back to back cruises. We had been on the Oasis two years ago and really enjoyed it. This time the crew was new to ship not used to the changes after major rehab and things were totally disorganized ... Read More
We did the eastern and western Caribbean back to back cruises. We had been on the Oasis two years ago and really enjoyed it. This time the crew was new to ship not used to the changes after major rehab and things were totally disorganized from shows booked prior to sailing and changed or omitted, dining room reservations with linked reservations to others being split up to a major mess turning over cruisers (about 150 of us) on the back to back portion. New passengers were allowed on before we were! That has never happened to us before. Food was way below par the first week, although our servers were excellent, and it was better the the second week but it was still the same menu as we has last year in the Mediterranean not to mention the prior week. Very disappointed in service, Announcements of what was happening around ship..promotion of events non- exisitent, PA system horrible can't hear or understand what is being said. Very disappointed. We are diamond members so have been loyal to RCI but the WOW we experienced was not a good WOW with definite exception of our dining room staff and our wonderful cabin steward, Vincente. Read Less
Sail Date November 2014
RCI really missed the mark on this one. While Oasis is really Big and beautiful.....that's about it. From talking to people on the boat I noticed to types of cruisers. First Timers (mostly not English speaking)and true veterans. ... Read More
RCI really missed the mark on this one. While Oasis is really Big and beautiful.....that's about it. From talking to people on the boat I noticed to types of cruisers. First Timers (mostly not English speaking)and true veterans. That's a really bad Mix on this boat as 5000+ people and people who just don't seem to have any common sense. The Shows...... The shows are top notch if you can see them. But, The venues are all WAY to small on this ship so make sure you make and stick to your reservations. DO NOT BE LATE! in fact, don't be on time either they WILL give you reservations up to the stand by folks. Make sure you and your party show up about 30 min early to get a good seat. If you cant make a reservation be prepared to stand in a "Stand By' line but be warned when they let the "stand by" folks in it is an all out free for all. At the Opal Theater My wife and I had to get in a stand by line for "Come Fly With Me" to see it a second time. (yes it was that good) When the released the line That where it happened. We were pushed, and shoved while trying to find 2 seats together. It was all out craziness. People were screaming and shouting running all over the place. You would think the ushers would have helped people to their seats to make sure everyone could find a seat without incident? NO WAY! they would rather just watch the classless people pushing shoving, blocking access to seats and isles and reserving seats for people that were not even there at the time. I found this behavior absolutely disgusting and this has now made me rethink ever cruising with RCI ever again. The pools....oh the pools.....Make sure you are out there early! You will NOT get a seat near anything that resembles a pool unless you are out early on a sail day. RCI tries to police people by removing items if they are left for 30 min. But this is a problem. They don't know who has been there 30 min, or who is in the pool. My wife and I went into the hot tub and when we got back someone else was in our seats! I'm really surprised that the cruise companies have not developed a system to figure this out. The Food... It was good. My time Dining is well worth the charge and the food was great. But don't get the lobster! Its not Cold water (Maine) Lobster. Its really bad Caribbean rock lobster. Save yourself the trouble and get the prime rib instead!!! Oh yea......The Windjammer buffet is WAY to small and the food is sub par at best. Overall I really did not like this cruise. The staff for the most part really was bad. Slow service at the bars. Especially the Irish pub in the promenade. Just plain Rude and slow. They also could not make a black and Tan correctly. If you want to relax don't take this ship. Stay with the radiance class much smaller and more fun IMO. Way to go RCI I was WOW'ed but not in the way I originally planned.   Read Less
Sail Date November 2014
Diamond Plus members get ready to be disappointed with the recent changes made while in dry dock. The amenities in the Concierge Lounge have been cut so no more made to order breakfast and lunch in the lounge.Also now the Viking Crown ... Read More
Diamond Plus members get ready to be disappointed with the recent changes made while in dry dock. The amenities in the Concierge Lounge have been cut so no more made to order breakfast and lunch in the lounge.Also now the Viking Crown lounge has been converted to a suite lounge which is only accessible if you have a gold card so it's off limits to Diamond plus members.Diamond members will be pleased since the Diamond lounge has been moved from deck six overlooking Starbucks to aan oceanview off the dining room. Remember how happy the staff was at Johnny Rockets where you have the option of dining for breakfast without a surcharge? Well forget those happy days.I have never experienced such an unhappy bunch.No smiles must less any singing.Come to think of it didn't see many smiling cew faces the whole week except our waiter and assistant waiter and cabin steward.They all did a great job. The food was ok except the new york strip and manhatton steaks.Tuff is putting it mildly.Certainly glad I had a full set of teeth because I needed them plus a sharp knife. Was looking forward to Cats broadway show but even with a talented group of performers we left at intermission. Definetly rather have seen Hairspray for the 6th time that Cats one time For those who prefer your old fashion dining experience in the evenings without having to reserve a specific time and get the same wait staff each night you will soon be thrown into the hassle of picking a specific dining room and time because the Oasis will start the dynamic dining concept coming in March.I go on a cruise because it has always been relaxing but RCCL now thinks they can feed nearly six thousand guest through pecific different times but it's not going to work. They can't even handle the my time dining request now offered.What are they thinking? I got one more cruise booked on the Oasis in February specifically to carry family members who have never been but with alk the changes thst have and will take plave it will be my last.Sometimes the best thing is if it's not broke don't fix it. Read Less
Sail Date November 2014
Being frequent cruiser and having been on this ship before, we invited a few couples to join us on our "after Thanksgiving" cruise. The condition of the ship is excellent however the crew was lacking. Perhaps its the fact that ... Read More
Being frequent cruiser and having been on this ship before, we invited a few couples to join us on our "after Thanksgiving" cruise. The condition of the ship is excellent however the crew was lacking. Perhaps its the fact that tips are now included for many travelers, perhaps its the fact that they added staterooms and no additional staff but we were shocked and embarrassed by the service in the main dining room, the over crowded conditions in every area of the ship and the over all lack of concern from the crew when simple items like bathroom tissue being out in the ladies room or no towels (except hand towels) in our state room. We hope that Royal Caribbean gets their act together or we may have to switch and give up our Diamond status. Read Less
Sail Date November 2014
Embarkation as is most of the time with Royal Caribbean no problem. We got out of our cab and were on the ship in less than 15 minutes. We found our cabin and were very happy with what we saw. The map that we saw prior to arriving in ... Read More
Embarkation as is most of the time with Royal Caribbean no problem. We got out of our cab and were on the ship in less than 15 minutes. We found our cabin and were very happy with what we saw. The map that we saw prior to arriving in Florida showed the Diamond lounge on deck 6 our deck, but it has moved to deck 4 aft, close to “My Time” dining. The Cabin is very spacious as far a cruise cabins go. It has a small bath tub that we never used. The closet is great. More than enough room for any seven day cruise with no need to put the suit cases under the bed – plenty of room in the closet. The cabin can be divided into sections with a curtain. I came back to the room early one afternoon to nap and wife closed the curtain and it worked out just fine. The Oasis of the Seas turned out to be a bit of a disappointment. We were its sister ship the Allure of the Seas three years earlier, so we knew what to expect: The shows were a major draw for us and we were really looking forward to these six shows: Cats was enjoyed by us a great deal, but at the intermission I think half of the audience left. We were in the second row, loved the music and the costumes. The people we talked to after the show said that they did not follow the show – well I think that they were putting way too much thought into it. Comedy Show was again great in this author’s estimation, even though a few people walked out on it. I would say that it was “PG.” but I am sure every show on the Oasis is different. Headliner, Paul Boland was fair, yet it seems I am again swimming upstream. Most people that I talked too enjoyed it a great deal. It was a family show and children were welcomed. Ice Show, everybody loves the ice show. It is really amazing what they can do on such a small arena. Come Fly with Me, Ok but I expected more. I has a cast of thirty with some Circus so le acrobats. The Allure’s “Blue Planet” was so good we went stand-by to see it a second time. Diving, once again it is amazing what they can so in such a small place. Due to weather I think that our presentation was the only one (they schedule four). Dining, first night was horrible. They really seemed like amateurs very slow and no follow up. My prime rib had nothing going for it. The following nights in the dining room were much better. We had a waiter from India named Ryan and he was excellent. Followed up and it seems as if the food was even better. Most mornings we had breakfast in the main ding room. This is a great way to meet fellow passengers and we meet quite a few and enjoyed most of their company. We did the Windjammer just once and were not impressed, but nothing that we had to do again. Chops, food was very good. I paid extra for the dry aged steak, not sure if it was worth it, but it was very good. Service again not so good they seemed to have no leadership. Giovanni’s Table again the service was a bit better than Chops, but the food did not seem to be as great. I have a feeling that Royal Caribbean is going through a bit of growing pains. We were told that there are plans for four Oasis type ships one more (they have two the Oasis and the Allure) coming on line in 2016 and another two Quantum Ships one coming on line 2015 an another coming in 2016. That is a lot of cabins to fill. We will be back but it will be a few years. Hopefully they will get their act totally to together.   Read Less
Sail Date November 2014
Don't get me wrong i love royal and are a diamond and almost a plus, this cruise was so confusing and to me I like to sit and have a nice dinner but not beside someone in a dirty smelly tee shirt, I had requested a table for 6 for 6pm ... Read More
Don't get me wrong i love royal and are a diamond and almost a plus, this cruise was so confusing and to me I like to sit and have a nice dinner but not beside someone in a dirty smelly tee shirt, I had requested a table for 6 for 6pm seating and got confirmation. Well when we went to eat they said sorry your getting my time ?? no I said I have all set for 6pm . I like to sit with same people as we get to meet some real nice people and often do other cruise with them. I am a diabetic so after taking my medicine I had to argue with head guy to get some food. but sat next to a family from another country don't want to offend and they were in shorts and dirty smelly tee shirts come on what happened to a little class for dinner don't need a suit but clean pants and shirt. To me the food was not up to usual par for royal and the waiters wow slow they were even asking if we had a show to try and get our food out to us. our stateroom attendant was the best as usual but sorry service at other places to me has dropped allot, I guess the old saying bigger don't mean better. I think the bigger ship time is done for me. and dirty dinner and slow service is not for me, I ended eating at chops and the other specialty restaurants but paying like I was on land but it was worth it , clean good food. $$ always make a difference. sorry Oasis never see our group again . and gratuities will be paid by me to who deserve them not to who is doing nothing from now on .   Read Less
Sail Date November 2014
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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