Sail Date: July 2011
No doubt the Oasis is a marvel of ship construction. She is very beautiful and all the new areas of the ship are quite nice. However, beyond the wow factor of the nice ship, we were very disappointed because the BIG things that make ... Read More
No doubt the Oasis is a marvel of ship construction. She is very beautiful and all the new areas of the ship are quite nice. However, beyond the wow factor of the nice ship, we were very disappointed because the BIG things that make cruising special were just not there for us. We have cruised for many years with our whole family and are Platinum cruisers with RCL - which is our favorite cruise line. We will likely never cruise again on the Oasis class of ship due to the weakness we saw on this cruise. In general there is a lot of space on big ship, and usually do not feel crowded, but there are choke points like elevators at dinner and at port time, which were unbearable. Like Disney at most crowded times. Customer service - we found that all areas of customer service were lacking. This is one area RCL has always excelled at. We think it is probably due to the huge number of people on this ship. The ship is big, but the number of folks in guest relations and other areas seem the same as other ships. That ratio just does not work. Guest relations was not polite and seemed to have the attitude of "what the heck do you want" when you stepped up to ask them something. Other areas were same - photo services when trying to purchase, excursion help, and various host positions. Food - mediocre at best. We ate in many areas and the only meal I really felt was better than average was in the Solarium Bistro. Oh and Johnny Rockets was a great burger as always. Chops steak was no better than any chain steak house (nothing like we had experienced on other RCL Chops visits). Windjammer food never changed - we are used to it being different each day - and it was sub-par. They did not have burgers/dogs available throughout day as other RCL ships have. The dining room food was just not that good - not a single meal. Our servers were trying hard and they provided the best service they could, but they were sprinting to cover all the tables they covered and the food flow was terrible - waiting long times between each course. Again, I think they have hit the wall on how many people they can serve. Mass producing 4000+ decent meals just does not work. Room service - several times to our three cabins - was wrong and/or cold. Musicians - We always enjoy the good musicians that RCL has in the Schooner Bar (piano) and the English Pub (acoustic guitar). The Piano guy (Henry Saxby from Australia) was fantastic - as good as any we have seen. He was a true entertainer. However, the guitar guy (Steve Christie), who played in the Globe & Atlas pub was a joke! Seriously, he was like a cheap karaoke machine, strumming chords along with his laptop synthesizer. Literally NO ONE was inside that pub after first night he played. The waiters even commented how they were not happy because no one was coming inside pub so they were not getting tips. Everyone sat outside just watching promenade - but no one wanted to hear this guy play cheezy 70s ballads. People was "sing along" guitar players who can play requests and really sing/play. I requested a song - "Can you play Brown Eyed Girl" - he yelled back "Maybe" and went on with his crappy setlist. Completely amazing. RCL could find 1000s of good guitar guys anywhere in the country who would love a gig like this. This guy belongs playing in a bingo hall or nursing home. Whoever hires/fires musicians needs to can this guy and get someone who is a talented musician. Shows - the water show was pretty cool with all the diving, definitely a unique cruise show. Headliner show - ABBACADABRA - weak. "Come Fly with Me" production show was about what we expect from a cruise show. Past 7 day cruises always had at least 4 decent shows on RCL, so they have shortchanged here. I do not blame the "ground crew" - the restaurant wait staff, the cabin stewards, the bar tenders, and the pool staff. They all did a great job. But the management and customer service on the ship were lacking. Read Less
Sail Date: August 2011
We are a family group of 12 and while we have all cruised separately, this was our 2nd cruise together. We booked the cruise in February 2011 and were full of excitement and anticipation to sail on one of the world's largest cruise ... Read More
We are a family group of 12 and while we have all cruised separately, this was our 2nd cruise together. We booked the cruise in February 2011 and were full of excitement and anticipation to sail on one of the world's largest cruise ships. 2 Flowriders! Zip Line! Aquatheater! Entertainment Options! We were stoked and while the Oasis certainly delivered on some aspects, there were other areas where we fell the ship really fell short. As others have mentioned, embarkation was a breeze. RC has done an excellent job of making this a very efficient process! We arrived at the port at 11 and were onboard by 11:30. Checking in took a bit longer than usual because we were in 5 rooms, and some were suites and some were not, but it was fast nonetheless. The kids were excited to hit up Sorrento's as their first food on board and I was determined to avoid the Windjammer for the week, so I readily complied. First disappointment - they've made Sorrento's smaller (i.e. only round tables, no booths and not so easy to pull round tables together) and they no longer have the olive bar/antipasto options or the delicious almond cookies. In addition, the pizza seems to have changed - it wasn't as good. However, we were on board and we were hungry so it worked. Next stop - Park Cafe. Seems word is out and at 12:00, the line here was very long. There weren't any tables available so we grabbed food and ate outside - man was it hot! Advice here is stop by a little later on the first day (like around 1:30) and you'll avoid the lines and get a seat inside where it is cool. Park Cafe is a GREAT new dining option and it was a favorite of ours for the week. Bagel bar, various egg sandwiches in the morning, as well as great fruit, yogurt, muffins and cereal. No bacon, sausage, potatoes or pancakes here to tempt us! Lunch is equally delicious w/ a good salad bar (and it is made for you, not serve yourself buffet), terrific roast beef sandwiches, chips (sunchips, ruffles!), and various paninis. Plenty of options and all tasted fresh and delicious. SPORTS COURT - EXPERIENCE & IMPRESSIONS We headed up to check out the sports court and this is where we started to get that gimmicky feeling. First, the zip line. Are you kidding? As one of the comedians said on board, this zip line must double as a clothesline. It is a mere 87 ft long, which is about the length of the basketball court. Why spend the money and/or take up the staff to man this thing - it was ridiculous and honestly, marketing has really put quite the spin on this to make it look a lot better than it is. I think most had this opinion as the line for the zipline was very short by mid-week. Another frustration - they had ONE person checking the waivers and handing out bracelets. The line was unreal and it took more than 30 mins to get through. Seriously? One person w/ such a huge number of kids on board - crazy. Checked out the mini-golf course and not sure what's happened here. The balls are all the same color (huh?) and they are as light as a ping-pong ball. In addition, the course has cute little animals around it, but no obstacles. You're kind of putting straight the entire time. Clear that thought was put into the decorations (animals, a cute white bench), but not into the actual course. Courses on the 5 other RC ships we've been on have all been better. The full-size basketball court is impressive, for sure, but the heat that builds up in that space b/c the sides are now enclosed w/ plexiglass is also amazing. Very tough to handle the heat in August as no wind goes through the court. We were pleased to see 6 ping-pong tables, but honestly with a passenger size of just over 6200, we weren't able to get onto these tables. Smaller ships, such as Serenade has 3 tables for a 1/3 of the passenger size. Although not actually on the sports court, a few notes about shuffleboard. Ok, not everyone gets into the game, but as a family, we usually have a competition in the evening after dinner. 2 issues here - 1) due to the fact that the shuffleboard courts are located behind the aquatheater, there are several nights when they are closed down by 6:00! 2) the shuffleboard courts are not regulation size, they are some miniature, cheapo version that look as though they have not been painted since Oasis initially launched. We used them once, enough said. On a positive note, loved that there are 2 flowriders and although the lines are always long, it's a popular event and line size is understandable. Found that all instructors working the flowriders were very helpful to both first-timers and experienced riders. Also liked the seating/viewing area as there was a decent amount of shade. POOL AREAS - Improvements, but still work to be done Huge kudos to RC for figuring out how to get so many chairs onto the decks! We never had an issue finding a chair. We also appreciated how clean the deck staff kept the pool area. However, there are a few issues with the pools. First, although there are 3 pools plus the kid's H20 zone, the pools are just too small. They are literally jam-packed. The pools do not appear to be larger than other ships, and the 3 just do not cut it. Taking this a bit further, there is a huge (and beautiful) solarium, but there is one tiny pool in it (I actually thought it was a hot tub). Although I was initially disappointed that pool contests took place at the Aquatheater (which involves leaving the pool deck, going down 9 floors, and then walking thru the Boardwalk), I have to say that the large area is necessary to accommodate all of the guests. THE GYM - OH NO, ROYAL CARIBBEAN, WHAT HAVE YOU DONE?! Glad to see that the space taken up by the boxing ring on Freedom-class ships is now used for machines, but the location of the gym is so disappointing! I used to love running on the treadmill surrounded by a beautiful view of the ocean. That view is now very limited. The gym is on the 6th floor and only one wall has that view, but it's through large port holes. The rest of the gym has no view! In addition, the free weight area is small (can handle only 4-5 people at a time) and the number of weights is very limited. Again, other ships including the smaller Serenade has a larger area here. Definitely a bummer. DINING - In general, quality in the dining room has deteriorated among the entire fleet. We didn't feel that the dining room on Oasis was better, or worse, than any of the other ships. I had read that the Windjammer was small and avoided it the entire week, but was told by my family members that it was constantly packed. Our Head Waiter confirmed that the Windjammer is proportionally smaller than on other ships. However, the addition of new venues really made us feel as though this is where Oasis shines. In addition to the Park Cafe, we loved the Solarium Bistro for breakfast, and enjoyed the variety of snacks in the Wipeout Cafe (nachos, pizza, hotdogs) and on the boardwalk (donut shop, boardwalk snacks such as chips w/ Guacamole, corn dogs, etc). The boardwalk snack shop/bar (don't know official name) also made popcorn on the evenings when they showed a movie in the aquatheater. Nice touch! We dined in Giovanni's and food and service were really great. This was our first time eating in a specialty restaurant and we'd do it again. Well worth the $20 price tag. ENTERTAINMENT - loved the options We were really happy with the variety and number of new entertainment options. We signed up for all available shows and made it to everything. Due to the reservation process, it seemed as though there were always plenty of seats and showing up 20 mins prior to showtime always worked. Definitely beats the days of having to get to the theater early if you wanted a large number of seats together. The only time this wasn't the case, was when reservations were not required (i.e Love & Marriage Show, Quest) and then getting seats together was tough. SERVICE - Very mixed results By far, our biggest disappointment on this cruise was the lack of service and the presence of serious attitude from the concierge staff. The 2 concierge sat behind their desks, never mingled w/ guests, did not proactively provide information on services/benefits and could not assist w/ issues. We were never greeted by name and their snooty attitude was unreal. I needed help w/ something 3 times (booking a cabana, making a specialty dining reservation, and moving a showtime) and I consistently felt as though I was bothering them. Have questions w/ the Luggage Valet program - ask your room steward. Need help with the Espresso machine? Read the instructions. Show was cancelled due to weather and your newly scheduled time doesn't work (b/c concierge rescheduled during dinner)? Wait in standby line. Having trouble with the internet? Read the instructions. Only saving grace was that the bartender, Carol, was extremely pleasant and we felt welcomed by her. Dining room service and our room steward were both adequate. Nothing really to complain about, but just a lot of small things that were missing: the lack of recognition/greeting or even knowing our names, was a change for us. No towel animals in the room (not a big deal, just a little bummed), no ice in the room, no pulling out chairs as we arrived at the dinner table, and the constant delay in getting condiments at dinner (i.e. sour cream, ketchup, butter for lobster, cocktail sauce, etc). Everyone was pleasant, but nothing was special. We found outstanding service in areas that we didn't expect it. For instance, service in Johnny Rockets was terrific. Just a really, really nice group of waiters and waitresses. They work hard and yet they remain unbelievably pleasant. One of the facilities guys, Kris, cleaned the concierge lounge late every evening and we were often in there playing cards. He also came by and chatted, was sweet as ever to our kids, and was just an all-around pleasant individual. Who would have known? Also found guest services to be very helpful on the few occasions we needed help. All in all, some hits in service, but a major miss where we would most expected it (concierge). SUMMARY Just about any cruise, in my book, is better than no cruise at all, but we felt like RC tried to put a lot of dazzle and marketing spin into this ship and hence coined it the "Gimmick of the Seas". The main dining room can't accommodate all 6200 passengers, the Windjammer is smaller and yet there is an abundance of speciality dining options. Service is hit & miss and the high-caliber crew seems to have abandoned the ship. The pool area is too small and many of the options on the sports-deck are just half-baked. Combine these issues along with the fact that this ship can only make 3 ports and the price tag is still higher than other ships (especially for 3rd & 4th passengers), and it seems like the Adventure & Freedom class ships remain the right option for us. Read Less
Sail Date: August 2011
Let me start off by saying that I am a HUGE Royal fan and like to use them as much as possible and I was looking forward to spending a week on the Oasis of the Seas. I started planning this latest cruise for myself and 27 family and ... Read More
Let me start off by saying that I am a HUGE Royal fan and like to use them as much as possible and I was looking forward to spending a week on the Oasis of the Seas. I started planning this latest cruise for myself and 27 family and friends over a year ago and we were all excited. Kudos to RCCL for making the check-in process so smooth. It was the best organized and fastest check-in process I've ever had. The waiting area was organized and clean and comfortable as well. We got the OK for early boarding so from the time I left the cab to the time I was on board ship it was less than 30 minutes. Which put my on board by about 11:15 which was the earliest I've ever been on. I toured the ship first with my young son. At first you're in awe that this thing can float and is as spacious in the public areas as it first looks. As more and more people got on though the spacious feel quickly evaporated. Any time that you'd be walking through the boardwalk area or the royal promenade at night after dinner they were packed. Almost like trying to walk through time's square on new years eve. The small feel to these area's during these times were only eclipsed by the small, almost doll house feel to the rooms. I'm glad I had a "superior" balcony stateroom as anything smaller and I think Barbie's dream house had more square footage. I scratched and cut my arm as well as cut clothing on the corner of the picture on the wall at the foot of the bed. There can't be more than 6" between the end of the bed and the wall so there is no way to walk by without either having to hold on to the picture or running into it. At least they have the forethought to securely attach it to the wall. The balcony was more of a "balconette". Less than 1 stride from the balcony door to the glass railing. Thank goodness the room next door was a travel companion so the petition was open for the duration giving it a larger feel. Here is where the first feeling of "skimping" appeared to me in the entire cruise. I hate using that word as well because I love RCCL. This is the first ship I've ever been on that had a PVC type railing. I understand the theory of reducing weight above the waterline when you go big on ships but a PVC feel to the railing was just too much skimping to me. The dinning room food was average at best and the portions have shrunk considerably. Nothing really special to the taste / flavor of the meals...just "ehhhh"....if you know what I mean. The specialty restaurants were their normal greatness. If you can afford a meal at the specialty restaurants nightly I recommend that. I spent most of my time near the sports pool after checking out all the pools. The sports pool was like sharing a bath with "thumbelina"....especially when you put over 6000 people on the ship. basically you got in, didn't swim, didn't move for the fear of loosing your space in the water and didn't even float. Ohhhh....and try to keep tabs on the location of the people who spend hours in the pool while drinking without moving....not to be gross but after spending some time in the pool it starts to smell like people haven't had to get out to go to the bathroom as they were utilizing the water around them. I guess that's why the chlorine levels in the pool were so incredibly high as to cause burning to your throat if you took a deep breath. Oh, and by the way, if you love your killer suit and it's bright colors....they won't be bright colors for very long....I brought 5 suits and each and every one are a shadow of their former glory when it comes to the colors....they all were bleached. OK - HERE'S THE KICKER!!!!! I have never seen the number of people fall around the pool area as I did on this cruise. I HIGHLY recommend "cramp-on's" if you plan on attending any or the pool or hot tub areas. Of the 28 people traveling with me 17 fell in the pool area and 3 were injured fairly seriously with one serious enough to seek medical attention. The one who had to seek medical attention actually was me. I fell on Sunday. I immediately reported it to one of the servers who helped me to a nearby chair and I had to get help from someone traveling with me to get to my room. At first I thought I just twisted my knee but come to find out I have torn my ACL and done damage to the meniscus in my knee and will be requiring surgery. So I got that to look forward to. I didn't see them "squeegee" the areas around that pool / hot tub areas until the last 2 days of the cruise. They appear to have skimped on the squeegees. However, you could always see where someone had fallen. Almost like the chalk outline at a crime scene, the pyramid "slippery when wet" cones would come out to mark the location of the latest victims area of demise. You have to be kidding me....you've got a billion dollar boat and you can't find a way to make the area's around the pools non-slip???? I'm amazed that you can find a way to have an ice skating rink in the heat of the Caribbean but can't find a way to save people around the pools. Or perhaps the same people who designed the ice skating rink designed the pool area and they thought they would give the passengers the experience of skating on a moving ship as an extra appreciation of the skill and talent of the skaters??? Perhaps....but they forgot something....we aren't looking for a surgical intervention to correct their lack of ability to fix an obvious problem. OK, OK, OK.....the long and short of it....Royal's service and attention to their passengers is great for the most part....but I HIGHLY recommend that you find a smaller ship with smaller passenger count to truly get the total enjoyment of your cruise experience. It really pains me to say that I'll never suggest the Oasis or the Allure (assuming it has the same problems as it's sister ship) to anyone. But I'll continue to recommend RCCL to people that ask my opinion. Read Less
Sail Date: September 2011
The Upside: The cruise was very smooth. RCL Rep's met you at the airport--transfer is only a 10min ride to pier. This ship is the "Mother of all." It had everything you might have wanted and more. We even did the bar ... Read More
The Upside: The cruise was very smooth. RCL Rep's met you at the airport--transfer is only a 10min ride to pier. This ship is the "Mother of all." It had everything you might have wanted and more. We even did the bar that goes from floor to floor-starting from "Central Park down to the Royal promenade." Zip line, breakfast with the characters, parade, and more. If you are a health nut, everything healthy including the daily beverages. (we called it enhanced water) lol. I lost weight. The shows were outstanding, in fact so good you got up and sang a tune or two and dance. The Cruise Director Richard Spacey was excellent. From BINGO, Quest,Love and Marriage, it was there for the taking. From the design of the ship, the Engineers, the staff, the divers, kids friendly, family friendly, scrape-booking class each day, jewelry making class each day. All I can say is the over all experience I would have loved to have had my grand kids accompany me. On the flip side: This ship is amazing, humongous from the outside, but once you stepped inside, it's like "it's a small world after all." No kidding.' Everything from the dinning, cafe's, cabins, photo shop, etc, very compact. Dinning: we were bunch up at two tables in the back of the dinning room. Our waiter was a small man and couldn't get about without bumping into chairs. Windjammer (buffet): Could barely get around tables, you would have to stand up and move out so the other person can get about. Again healthy choices, I was looking for the real food. (fried chicken, green, cornbread, yams, cabbage, beets, real dressing not watered down, etc. Its closed at 9:00pm. Then you had your 24 hours pizza, and sandwiches, you will never run out of water, because they had plenty of that. Cabin: (balcony) My daughter and I opt to keep our beds together for more room. The showers were so compact that at first I thought I would have to wash one leg at a time. As far as, drawer/storage room you might as well kept your stuff in the suitcases. Speaking of suitcases, they say you can just side them under the bed, well needless to say, I tried, then I said, "let me see if our room attendant can do it. She could not....so our suitcases remain in full view. I really didn't like the idea of while using the bathroom instead of flushing from the side, you had to close the toilet seat then flush. The basin was no bigger that a banana boat-that's what it was shape like.(ice cream) very small. They did provide bath robes.(one size fit all-more like one size fit most.lol) Photo shop: They hyped you up about you don't have to go looking at the wall and that you are assign photo's number on your card. All you have to do is locate you number and your pictures will be place in your booklet. Well that did not happen, in fact we only had 4 pictures. Now some people were sitting on the floor with like 50-100 pictures, most people were confused because you have some with a few pictures and most with none. So in this small small photo shop (should have been open longer) everyone is looking on the wall trying to find their pictures. Needless to say, we left the ship with none. Couldn't find them. What a joke!!! Captains Night: The photographer took the picture so fast you never had a chance to pose or smile. On the last night the Cruise Director mention that he wanted everyone to meet up on the promenade deck. They have a wonder parade for us, free gifts to everyone, and this is just their way of thanking us for coming on this wonderful cruise. WRONG instead it was us that was thanking the entertainers again and they had about 50 light up rings for about 3,000 people. WE were still waiting for our free gifts and for them to thank us. That didn't work so well. They were in the middle of the ship, with most everyone standing, if you're talking about 3-4,000 people there was no way everyone could have enjoyed themselves. They should have move about the entire floor, like the other parades. (and where is my free gift) First Port-Labadee Haiti The island Haiti was of course their (RCL) own private island. Not much to do (but water actives are always an option). We opt for a coastline cruise excursion (rate 4), and then we opt for shopping at the Market place which was a long, long, long, from the pier and very, very hot. Royal Caribbean, could have provide some type of canopy for the long walk just to get to the island from the pier. The people in the mobile chairs and or wheel chairs I felt sorry for them. But did it for me was the Market with each purchase you received one of these hand made bags. (straw woven with the words, "CARLOS-Haiti"). Need to say, I kept buying things just for the bags. lol. so that made up for not having a lot to do there. Read Less
Sail Date: September 2011
My wife and I booked a loft suite and were prepared to enjoy a wonder cruise. Time spent in our suite was wonderful but that's were it ended. Anyone that books the top suites knows you do so because you expect to be given royal ... Read More
My wife and I booked a loft suite and were prepared to enjoy a wonder cruise. Time spent in our suite was wonderful but that's were it ended. Anyone that books the top suites knows you do so because you expect to be given royal treatment. This is not the case aboard the Oasis of the Seas. The concierge restaurant was a total joke! No view and crappy little tables gave it more of a dark, nightclub atmosphere than the upscale suite owners restaurant we expected! If the Haven restaurant aboard the NCL EPIC is given a 10 (as we would award it), the Concierge Restaurant on the Oasis should be given a 2! It was truly insulting. Concierge service was so bad I avoided using it after the rude lack of satisfaction I received after merely requesting an internet connection plan (which he screwed up, TWICE). He was some Latin dude that was more interested in being macho than anything else - A real jerk! Unlike NCL where you get both, there was NO butler service. RCCL sets up everything to extract the maximum number of dollars possible. If you are on a budget (we were not), STAY AWAY FROM THE OASIS! Most restaurants are specialty (pay as you go). Food was decent but whoever laid out the Oasis must not like looking at the ocean - Views were mostly like dining on land although the atmosphere was usually impressive. We never ate in the main (paid for) dining areas which appeared too over-crowded for our tastes. Entertainment was pathetic for a ship this size! The entertainment aboard NCL's EPIC (a smaller ship), is 100 times better! Entertainment on the Oasis was pathetic... When we returned home, I tried to get a response from RCCL on several occasions but they ignored us completely! They initially sent out an invitation for our review, which, they never replied to. Mind you, this was after forking out $6319.68 for our 7 day cruise (plus air fair from San Francisco. Our overall impression of the Oasis of the Seas is not good! Not only will we never sail aboard the Oasis of the Seas again, we will never again sail on any RCCL ship. Read Less
Sail Date: September 2011
We have been on 12 cruises in the last 5 years.  Every cruise we have been on has been wonderful, except our 1 cruise cruise on RCCL. We stayed in a Crown Loft Suite which was wonderful, But...The concierge was rude and totally ... Read More
We have been on 12 cruises in the last 5 years.  Every cruise we have been on has been wonderful, except our 1 cruise cruise on RCCL. We stayed in a Crown Loft Suite which was wonderful, But...The concierge was rude and totally worthless. The concierge lounge provided for suite guests was dark, crude and in no way offered the upscale environment it was supposed to. The ship layout made you feel like you were in a land based shopping mall - no views of the sea! Restaurants were set up the same way. Entertainment was amateurish and very limited for such a large ship (NCL offers wonderful entertainment on their large ships). When we returned we tried to contact Royal Caribbean on several occasions but they never replied or offered any explanations for the horrible service we received. We will NEVER sail on Royal Caribbean again! Read Less
Sail Date: October 2011
It was no Oasis....5,000 people jammed into small venues with the feeling that it was flash mobs 24/7. In short: The dining room food was pedestrian; offset by two great waiters. That was after a table move as I was placed next to a ... Read More
It was no Oasis....5,000 people jammed into small venues with the feeling that it was flash mobs 24/7. In short: The dining room food was pedestrian; offset by two great waiters. That was after a table move as I was placed next to a huge pillar that only a lefty could have used for the dining experience. The buffet was short on value and choices. Giovanni and Chops Grill were well worth the money; with service and quality to boot. The ship is beautiful, with so much wasted areas. The Boardwalk was spectacular, with less than wonderful donuts and venues that were in the hot, humid outdoors. Central Park was well planned, with high end stores and a total outdoor experience with heat, humidity and rain. Crew running with umbrellas was comical. The shows were wonderful and worth the wait on line in one instance. Something must be done about those who cut into the lines. The crew seemed to not want to be bothered wit this issue. Poor manners are never acceptable. The crew lacked the friendliness that I experienced on the Navigator and the Freedom of the Seas. Those passengers who have sailed on the Allure was aghast that the same ship ( ok...4 feet shorter) could be such a dismal experience compared to the Oasis. It was a floating hotel with small pockets of venues. it never felt as if there was cohesion between the structure itself, the crew and , of yes, the passengers. The On- Air venue was usually empty; except for the same movie shown daily. Not much choice of movies here. Shopping was less than exciting. High and low end items were displayed well and trashy respectively. At time the promenade looked like a flea market. Moderately prices items were lacking. Trivia used to be fun. Our Swedish crew member had obviously brought many wrong answers with her. i have these musical memories at home. she was arrogant and made for a lackluster and most annoying hour.Finally, the fire hazard on the seas...cigar bar ( planned as a crew bar) was on DECK 17...up a flight of stairs...(sorry for those cigar smoking handicapped persons)...It was outdoors in wind, sun, rain and all...with comfortable seating for four... It was not so comical if you sat there watching small table tops almost airborne as ashes flew. Of course cigarette smokers had the pool deck, complete with ashtrays and deck chairs. Did someone say...second class citizens? I think my ancestors who over in the lower decks of the trans Atlantic ships of the 1900's had better status than cigar smokers. Cramming people into the dining room and other areas does not work. What should have been a fabulous cruise was a GREAT DISAPPOINTMENT ....We are looking for other cruise lines for next time. Oasis may not be the Walmart of the Seas, but it was beginning to look like All Glitter and Not Much More of the Seas.... Read Less
Sail Date: November 2011
My husband and I took his mother and her friend on a Western Caribbean cruise on Oasis of the Sea, embarking from Ft. Lauderdale. As noted below, this ship has some things to recommend it but one practice that is appalling. Although ... Read More
My husband and I took his mother and her friend on a Western Caribbean cruise on Oasis of the Sea, embarking from Ft. Lauderdale. As noted below, this ship has some things to recommend it but one practice that is appalling. Although I accept that the price on most cruise lines will be increased dramatically by tips (which the crew deserves) and having to pay for almost everything, including water, sodas, coffee drinks, wine (mediocre and over-priced) and liquor, this cruise line adds deception to the mix. In our first hour on board, we were greeted by crew bearing virgin pina coladas and bottles of rum. These were poured for us after the slightest nod of acceptance and only later did we find out they cost over $10 each. The same thing happened repeatedly, including at breakfast. Passengers were greeted at the entrance by crew with a juice machine handing out fresh orange juice. Only after they accepted it and took a sip were they informed they had to pay extra for it. This deceptive practice occurred every day in various parts of the ship. It's bad enough to extract every penny from passengers; doing so in this misleading way is inexcusable. Before booking you should also know that this gigantic ship is only for those who like non-stop noise and who don't want to feel they're actually on the water. This criticism has nothing to do with the cruise line or ship, which is what it is (like a gigantic floating Las Vegas). My major criticism, set out above, has everything to do with the cruise line. On the plus side, the ship has the best entertainment we've ever seen on a cruise line. Also, the Central Park specialty restaurant, although quite expensive, was excellent, the finest meals we've had at sea. The dining room, however, served mediocre food, although we found the service very friendly; they really tried to please. Other staff members were generally friendly, at least as much as possible on a ship this size, where there is little personalized service, except for some dining venues. Finally, we liked our stateroom which was a junior suite. It was spacious with lots of storage room. The amenities are not great, but they are adequate. We took only one shore excursion; it was OK but nothing special and seemed somewhat overpriced. In summary, know what you're getting (and not getting) before you book this ship. Realize that you have to ask the cost of something whenever it's offered because the cost will not be volunteered by staff or by any menu. Read Less
Sail Date: November 2011
Not what we expected. Too many people, not enough personal service. Food ok, attempts by dining room staff to up sell while dining is unbelievable. Specialty restaurants were not worth the money. Any customer service problems were met with ... Read More
Not what we expected. Too many people, not enough personal service. Food ok, attempts by dining room staff to up sell while dining is unbelievable. Specialty restaurants were not worth the money. Any customer service problems were met with staff unwilling to accept responsibility or rectify problem. Zip Line, rock climbing wall and wave rider not open nearly as much as we expected. No cruise staff to join you during excursions, you are at the mercy of the excursion group. The entertainment was great, all shows awesome! Ship is new and well kept. Could use more supervisory staff in the pools areas to control the out of control kids. Some specific problems were. 1. Dry cleaning promised to be returned at 5 pm one evening. We had diner scheduled and when I called after 5 to find out where the cleaning was, I was told that our cabin steward was on break and therefore I should not expect the cleaning until later in the evening. When I expressed my displeasure with the supervisor, he asked if that was all I brought to wear? (meaning the clothes in cleaning). What kind of question is that? He should have found someone to retrieve my items along with his apologies. I eventually got the items and we made diner slightly late. 2. My daughters 5th birthday was to be celebrated at diner on the 1st formal night as a surprise (our travel agent ordered a cake for us to be delivered at that time). The cake showed up in our cabin earlier in the day, ruining the surprise. When I called to complain, the food service representative asked if we could "just celebrate now since the cake was already there". Again poor remedy for a problem that was created by little attention to detail. The cake was picked up and delivered later that night to the maitre d ( the same cake was sitting in the dining room reception podium when we arrived for dinner) . I can only imagine where that cake had been?? We refused to eat it. 3. My time dining reservations on line leave a lot to be expected, we prepaid our tips and expected to be able to eat when we wanted to, unfortunately we were advised prior to leaving to make reservations. The only times available were 5:30-6:15 each day. I guess my time dining is good if you don't expect to eat any other time. Over all the staff was less than helpful during these noted issues, not one crew member we had contact with gave us the impression that they were willing to go out of their way for us? This was disappointing. Read Less
Sail Date: December 2011
We booked on the Oasis for the Dec 17 through Dec 24 sailing from Fort Lauderdale to the eastern Caribbean. My brother and his family were also aboard. Positives: - The ship is beautiful. - Seemed fairly clean. - Lots of ... Read More
We booked on the Oasis for the Dec 17 through Dec 24 sailing from Fort Lauderdale to the eastern Caribbean. My brother and his family were also aboard. Positives: - The ship is beautiful. - Seemed fairly clean. - Lots of interesting art. - Central Park is a great innovation and completely unique in our experience. The plants there all looked reasonably happy, quite an achievement in the middle of the ocean. It also seemed calm and peaceful at any time we walked through it. - Our stateroom attendant was very friendly, sincere, and did a great job of keeping our cabin tidy. - The cabin was nice, roomy enough and I really liked being able to store the suitcases under the bed. Flat screen TV allowed more room on the desk area. I also liked being able to keep up with our account charges -- never had to go to Guest Services and stand in those lines! - Tremendous number of options to keep kids busy, no matter what the age. The teenagers all seemed to be having a great time. - Most of the staff was friendly. A few looked like they were really missing their families at holiday time. The "boys in blue" were uniformly friendly, smiling, and willing to chat a little. - Oasis of Dreams, Come Fly with Me, and Frozen in Time shows were all excellent and well worth seeing. - The Captain's Corner presentation was very interesting and well done. The Captain has a wonderfully dry sense of humor! We appreciated his willingness to answer questions from the crowd for almost 45 minutes, running overtime. - Very diverse group of cruisers. We heard quite a few different languages. Nice to be in that mix. Negatives: - The price. Our price was almost $300/person/day which seems very high. - The crowds. The ship was probably completely sold out, being a holiday cruise and during school break. LOTS of families, kids of all ages, large groups moving around together. If there was a particular event you wanted to attend, it was crowded and you had to plan ahead. We solved that by only going at unpopular times but it was a bit annoying. - The food. With a few exceptions, everything we ate was only average in quality and taste. We ate at the Windjammer and the Solarium Bistro; didn't try the dining room or any of the surcharge restaurants. Solarium Bistro seemed to have better quality breakfast and lunches but the selection was much more limited. We did like the ambiance there. The Windjammer had a decent selection but usually was average in flavor and quality. We liked being able to pick our table and get our own drinks, etc. Sometimes it was very crowded but we usually were able to find a table without trouble, especially if we went aft. We did eat at the Park Cafe once, just to have the famous roast beef sandwiches. The sandwich is good, but be sure you go at off-peak times, the organization inside the restaurant was confusing and there is really very little space inside. - The isolation from the sea. It's actually pretty difficult to find outdoor space near the water. The promenade on deck 5 is the closest, but that was being very well used by runners and walkers, and the track was too narrow. Several times we were almost run over by these folks. We felt like the ship was designed to keep you indoors most of the time. Summary: The Oasis of the Seas is too big for us. There are amenities that we just won't use -- lots of surcharge restaurants, lots of kid-friendly venues that are useless to a couple without children, lots of shops with designer goods. There is too much indoor space, not enough outdoor space. We are glad to have sailed on her but we won't be going back. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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