My visually disabled gf and her visually disabled family choose this cruise as a celebration of life get together for her family. We paid as much as possible in advanced, and asked about specific amenities (such as a reader) to assist her and her family. We were assured from the sales staff about capable the ship was. It was mostly hot smoke. Below are a list of issues that I would encourage any visually impaired person to consider before booking this cruise: No braille on cabin doors, App does not screen read properly and is very difficult navigate (required all visually impaired people to buy internet package as a result), readers (specifically told this would be available on the ship) are not actually available, elevators are all touch screen (not able to be navigated), no braille for dining rooms/buffet/menus, and the visually impaired members of our party had difficulty getting staff attention without visual assistance. Additionally, a side from the visually impaired issues, they staff at the spa are always trying to upsell you, which takes away from the relaxation significantly.
We also had an issue with bag not being delivered to our room. Probably just unlucky with this one, but it made us weary of using the service again when we had to dis-embark, when we certainly wouldn't have time to deal with missing bag on our way to catch a flight.
Overall, it had been 10 years since my last cruise and I felt the dining options had declined significantly. It also felt like they are stuffing too many people on the boats, causing a lot of lines for things that never took so long in the past (pictures, getting on/off, entertainment, services, room at the pool, room in smoking sections, ect..). Drink package was still a good purchase, and maybe the only thing worth it's money.