11 Helpful Votes
Sail Date: June 2018
We have previously cruised with Holland America, and like them overall. Their mid-size ships are better (in my opinion) than the larger ships with sooo many people. The clientele is generally adults and families. We had previously traveled ... Read More
We have previously cruised with Holland America, and like them overall. Their mid-size ships are better (in my opinion) than the larger ships with sooo many people. The clientele is generally adults and families. We had previously traveled to Alaska with HAL; we went back because the scenery is awesome and we wanted to do Denali this time. The Noordam has mostly balconies, and does not have the Lanai suites that are on some HAL ships. Though you don't spend lots of time in your room, it is nice to be able to step out on the balcony and enjoy the scenery from there. Hotel service is outstanding as is so typical on cruises: rooms made up twice daily including evening turndown, plus fun towel animals. Our stewards were awesome. We had a suite and it included a whirlpool tub and two sinks. I was blown away (in a good way) to find this on a ship. There are multiple food choices. I am partial to eating in the main dining room. On vacation, I don't want to have to collect my food in a cafeteria line; I would rather be served. Service at dinner was super. We had a fixed seating with the same two servers, and they got to know our tastes and preferences. Breakfast was still nice, but we didn't feel the service was as good. They came by immediately after you were seated and brought juice, coffee, water, and pastries, but sometimes it slowed down after that. Still, in a dining room, you're not looking for "fast food." We did breakfast in our room once, because we had an early tour. They were right on time and the order was accurate. Food tasted good though the toast was not hot. I don't know if this is something that just the Noordam did or if they have changed it across the line, but I loved how they handled tour meetings. In the past, we have had to go to a lounge, get stickers, and wait. On this trip, the meeting point was on shore, and it was up to us to get ourselves off the ship and find the person with the sign for our tour. This was definitely preferable to the other way. It gave us flexibility to get off earlier if we wanted to walk around before a tour, and/or buy a coffee, or whatever. The cruise line offered ample tour options in each port. We like the assurance that the ship will wait if we're late, so we generally book with the ship unless we want to sightsee on our own. Probably our highlight excursion on this trip was the whale-watching in Juneau. The company with whom they have contracted (Gasteau Guiding) uses boats that are specially designed for whale watching, and there are only about 20 people on board. They guarantee you will see a whale. We saw multiple whales; it was truly amazing. We had little interaction with the EXC tours staff because we booked our tours online in advance. All of our tickets were delivered to our stateroom, so there was no standing in line, which was great. On excursions, I would also highly recommend the hop on/hop off bus with luggage transfer for Vancouver if your flight arrangements permit. We had wanted to see Vancouver, and were afraid we would have to spend a night. But the flight that HAL arranged was a "red eye" that didn't leave until 11:00 p.m., so we had all day in Vancouver. They provided us special luggage tags on board for checking our bags with the hop on/hop off people, and those people were in the cruise terminal as we exited. It was a fairly smooth process to leave our bags with them and get started on the bus. Then we had all day to see Vancouver, hopping off and back on whenever we wanted. The ticket includes both the park route and the city route. When we were finished, we hopped on the "Sky Train" (ticket included in the excursion) and headed for the airport. At the airport, we picked up our luggage from the hop on/hop off people (pick up point a little tricky to find but worked out ok) and then checked in for our flight. The hotel where they put us in Anchorage prior to Denali had great staff but needs an update. The hotel staff were awesome but the contracted tour people in Anchorage (who handle transfer to the train and optional excursions) were not real helpful. We paid for a transfer from the airport to the hotel and they ended up putting us in a cab with a voucher. In hindsight, we would have paid far less to just get a cab ourselves. We also did a pre-trip to Denali, which I definitely recommend if you have the time and $. The train trip up is amazing - on a special Holland America train car with upper deck seating for all and restaurant on lower deck. There is a guide and a bartender who serves, in addition to adult beverages, coffees and other items. They run a tab, and during the last hour of the trip, bring you your bill and you settle with your credit card. Very convenient and efficient! The ship had a variety of activities. The asst. cruise director, Johann, was particularly visible as he ran trivia games and deejay-ed in the evening. The string group, now called "Lincoln Center," was very good and very popular - you had to arrive early to get a seat for their performances. The main stage shows were varied, with two Broadway-type shows on our 7-day cruise, plus a comedian, a magician, and a BBC Earth film of Alaska with musical accompaniment (this was GREAT!). We felt that music was too loud for the mainstage shows & probably damaged our hearing but the performers were good. The cruise director himself did not seem to be very present on the ship, at least to us. (Maybe we just didn't go to the right places to see him?) He did work to minimize announcements, which I appreciate. Embarkation at Seward was amazing. Maybe there were more crowded times, but we basically walked right up to an agent, who had everything ready, and we were on the ship within about 5 minutes. Disembarkation at Vancouver was also efficient. I love that they let you stay in your cabin now until you disembark, which made it more comfortable. Re-embarkation at that various ports was also pretty efficient and smooth, unlike another cruise line we have traveled on that has larger ships but just one magnetometer, so it takes forever to get back on the ship! It appears the Noordam was last re-fitted/upgraded in 2006, and there were some signs of wear, but the crew was also continually painting, repair, etc. to keep it in ship shape. Overall, we are satisfied and happy with this Holland America Cruise.Every ship can have little problems, but overall, things went well and we definitely plan to sail with them again. Read Less
5 Helpful Votes
Sail Date: June 2018
We are first timers, so we were a bit apprehensive. However we thought ship was excellent esp. staff, service, food, and most of all the classical quintet in the Lincoln Center. Other plus points were the gym, quiet areas around ... Read More
We are first timers, so we were a bit apprehensive. However we thought ship was excellent esp. staff, service, food, and most of all the classical quintet in the Lincoln Center. Other plus points were the gym, quiet areas around ship, state of decor. The food and service in the MDR were top notch , including afternoon tea every day. The cabin service was very good, prompt and polite. A few negatives such as the show on the main stage which wasn't great, the rangers talks, the kitchen tour ( which was a very short walk through and a few words from the head chef). Overall the experience exceeded our expectations and we would recommend this ship. Although having said that we are first timers so we have no other cruise ships to compare this one with. We had room no. 5189 verandah deck at rear of ship and we were very happy with it . Read Less
3 Helpful Votes
Sail Date: June 2018
Our group of six couldn't be more pleased. The stewards (room and dinner) treated us like Kings and Queens. The daily service was exceptional in every way besides be so helpful and friendly, but truly respectful. When we go on a ... Read More
Our group of six couldn't be more pleased. The stewards (room and dinner) treated us like Kings and Queens. The daily service was exceptional in every way besides be so helpful and friendly, but truly respectful. When we go on a cruise again, I hope its this staff and crew. The ship was clean, the rooms always up to snuff. Oh the food, beyond our expectations. The dinner stewards that we had for our set dinner hour was top notch. Truly professional in all phases. Always there to please no matter what we asked, they provide without hesitation or difficulty. The set meals were four or five course dinners with all the trimmings served with the upmost standards anyone could accept. Our tour included several ports which were well organized with great organziation and throughput. We are truly amazed just how large Holland America line is. They of course have the ship line, sister line of Princes, along with all the land base hotels, were all owned by Holland America, which made every stop transparent and smooth going. No complaints there either. Just to notch in every since of comfort and price. Read Less
6 Helpful Votes
Sail Date: June 2018
The food in both the dining room and on the lido deck was excellent and always presented beautifully. Service was excellent. The ship was sparkling clean everywhere we went. I would highly recommend this ship. We liked our room with a ... Read More
The food in both the dining room and on the lido deck was excellent and always presented beautifully. Service was excellent. The ship was sparkling clean everywhere we went. I would highly recommend this ship. We liked our room with a veranda. It was not near the elevator, which is good. You don't want a room in the open hall by the elevators because when people get off the elevator they talk loudly and wake you up. We played a lot of trivia, which was fun, but the competition was stiff. We also liked America's Test Kitchen. This cruise was on the inside passage in Alaska, from Seward to Vancouver. The scenery was beautiful and we loved the stops in Haines, Juneau and Ketchikan. We went for a whale-watching day trip in Seward before the cruise and were not disappointed. We saw orcas, humpbacks, sea otters, seals, sea lions, and bald eagles. Read Less
2 Helpful Votes
Sail Date: June 2018
Overall a great cruise experience , the ship well maintained throughout , the cabin was very nicely appointed and there was plenty of storage . In addition , the cabin steward service was excellent . The main dinning room food was average ... Read More
Overall a great cruise experience , the ship well maintained throughout , the cabin was very nicely appointed and there was plenty of storage . In addition , the cabin steward service was excellent . The main dinning room food was average , however the upscale additional fee restaurants were very nice and the food was excellent . As a blues fans we really enjoyed the excellent entertainment in the BB King lounge , it was really top notch . The main shows in the large auditorium each night were also very entertaining , a combination of dance and music. . The crew was attentive and eager to please . Very few children on this voyage , so it was relaxing and quite. Additional on-board activities included art appreciation seminars and an on-board art auction . There was also several classical music recitals that were well preformed and you had an opportunity to get to know the artists. The ports were all enjoyable and the scenery to and from them was amazing. Read Less
3 Helpful Votes
Sail Date: June 2018
Experienced a wonderful vacation trip on the Noordam 7- night cruise to Alaska via the Inside Passage. Really enjoyed spending the day/night in Vancouver pre-cruise. The Alaskan scenery was just jaw-dropping, humbling, and we really hit it ... Read More
Experienced a wonderful vacation trip on the Noordam 7- night cruise to Alaska via the Inside Passage. Really enjoyed spending the day/night in Vancouver pre-cruise. The Alaskan scenery was just jaw-dropping, humbling, and we really hit it well for the weather. The cruise was definitely tilted towards older cruisers. My wife and I are on either side of 60 and we were completely comfortable. Food was excellent throughout. But the real difference makers were the Holland America staff. Without exception they were gracious, welcoming, helpful and seemed very genuine. Our only other cruise experience was with NCL in Hawaii -the experiences were completely, definitely at opposite ends of the spectrum. We were able to do some exceptional port trips. In Ketchikan I took a float plane trip into Misty Fjords Nat Monument with Mountain Air. An experience I will remember forever. Great scenery and a wonderful day - landed on a mountain lake and saw a brown bear mom and cub - WOW! In Juneau we took a whale watching/glacier hike/ photo safari. I'd go again in a minute Gastineau Tours are total professionals and provided us a great day. In Skagway we took a river raft float trip on the Chikat River. Again a beautiful day and trip. Couple of pleasant surprises for us were how easy it was to embark/disembark absolutely no hassle, very organized. The free laundry service is an underpublicized perk - I could have packed a lot lighter. Bit of a throw-back experience in that we dressed for dinner 3 nights - very enjoyable. Read Less
2 Helpful Votes
Sail Date: May 2018
I chose this cruise because it was the only cruise to go to glacier bay. I felt the ship was classic. Perfect size to not get lost and interact with others. Our cabin and bathroom was larger than other ships. The specialty dining in ... Read More
I chose this cruise because it was the only cruise to go to glacier bay. I felt the ship was classic. Perfect size to not get lost and interact with others. Our cabin and bathroom was larger than other ships. The specialty dining in pinnacle and the Italian were extraordinary. The dining room and vista lounge food was very good and service excellent. We had a beverage package which was good but wine choices were limited. The entertainment in the B.B. king lounge was the best talent ever. We went to every show every night. The other shows were mediocre. The comedian was funny but the ship performance was boring. A bit of variety in the dance would have made it a bit better. The excursions were ok and ports terrific. I traveled with r couples of family and friends. There were a few children on the ship but cloud was older which was what I liked. The test kitchen was a great contribution to the cruise. Read Less
7 Helpful Votes
Sail Date: May 2018
My wife and I long ago started working on our travel list and have been around the world by air and land. We have had some great adventures and consider ourselves blessed. The idea of a cruise never appealed to my wife....(rumors of ... Read More
My wife and I long ago started working on our travel list and have been around the world by air and land. We have had some great adventures and consider ourselves blessed. The idea of a cruise never appealed to my wife....(rumors of crowds, lines, disorganization, media reports of fights, hurricane cruises etc) When Alaska came up we knew we had to do something different as it is best accessed by sea. After some convincing she agreed to give it a try. I researched the cruise lines and quickly discovered my alignment with HAL. In short Luxury at an amazing price point with the right size ships with our likes ( strings, art, lingering four course gourmet cuisine, wine, specialty dining, clean an comfortable accomodations, awesome service, great communication, scenic itinerary, a focus on safety, and always a smile) Shortly after boarding I asked the cabin steward what it was like to work for HAL. To paraphrase he indicated that he had worked for them since 1996 and felt loyal to the brand as they have treated me well. He went on to say we take pride in our ship, we are family, and this is our home. Really enough said. The leadership of this organization shines through from the Captain to the Cabin Steward. Bravo HAL, my wife said she felt like a queen. See you next year on the Mediterranean. Read Less
3 Helpful Votes
Sail Date: May 2018
This was a last minute cruise for us - we wanted to get away for a few days so we were looking for something with a short flight to get there and then be able to relax. There were great prices on this 7 day Alaska cruise on the Noordam so ... Read More
This was a last minute cruise for us - we wanted to get away for a few days so we were looking for something with a short flight to get there and then be able to relax. There were great prices on this 7 day Alaska cruise on the Noordam so we grabbed it. We usually cruise on HAL, so we knew pretty much what to expect - and we enjoy what Holland has. We did fly in to Vancouver the day before just to be safe. I had been reading about difficult embarkation in Vancouver (long lines, luggage problems, etc), so we went down to the terminal about 10:30 AM. Our taxi dropped us off at the luggage drop off, and we went right thru that, then up to the HAL check in, thru US Customs (yes, US because we were cruising to the US), and then we were done - took maybe 10 minutes! We were on the ship by 11:30, so I've got to say the embarkation was about perfect! We enjoyed lunch in the MDR then took time to wander and explore the ship. The Noordam is a sister ship to the Zuiderdam, which we've cruised on several times, so no surprises there. Our cabin stewards were excellent and took care of our every need. The concierges in the Neptune Lounge were very helpful to answer questions and help solve anything that came up. We usually had lunch on the Lido (I love the DIVE-IN) and dinner in the MDR. The food was great, the service was excellent - and if you have the chance to have the Gianduiotto for dessert, ask for 2 right off - if you like chocolate, you'll think you died and went straight to Chocolate heaven! - THE BEST We used the ship's excursions twice - the whale watch in Juneau and the White Pass & Yukon raiload in Skagway - it was actually less expensive than the one we tried to book on our own. We loved the railroad experience - it was a motor coach up to Caribou Crossing/Yukon then back to Fraser, BC to get on the train. We saw great scenery both ways but wish we could have had the train from Carcross, insread of Fraser. We didn't go to many of the shows at night - not because they weren't very good, but we were pretty tired from such a full day and wanted to be ready for the next day. We did enjoy the Lincoln Center Stage each night - just wish the room was larger. It was very popular and lots of SRO. We did enjoy America's Test Kitchen but wish they would be able to share what they cooked. On past HAL cruises I enjoyed the Digital Workshops, but the ones offered here were ones I had done already - maybe they could get some new options for repeat cruisers. Disembarkation in Seward was good - a nice bus ride up the Anchorage (driver was very knowledgeable about the area and what we were seeing). We got to the airport in plenty of time to catch our 1 PM flight. We cruise on Holland America because we don't go on a cruise for the flowriders, rock walls, water slides, etc - we like to relax and enjoy the view. We love Holland America and will continue to enjoy their service and their "Classic" cruising. Read Less
2 Helpful Votes
Sail Date: April 2018
Embarkation: Since we live in Hawaii, it was just a short drive to Aloha Tower. First of all, as far as Holland was concern, it was great and fast. Very friendly and they were so helpful. Now regarding security at Aloha Tower, that ... Read More
Embarkation: Since we live in Hawaii, it was just a short drive to Aloha Tower. First of all, as far as Holland was concern, it was great and fast. Very friendly and they were so helpful. Now regarding security at Aloha Tower, that was a different story. They told us were to go and when we got there, they told us to go back to another place. Without getting into details, I thought TSA was bad, These guys take the cake. Ship: Been watching YouTube a lot regarding the ship so I was a bit familar with the lay out. I feel that helped with what to expect. Personally, I like the midsize ship. That being said, the disclaimer is that I never been on a mega-ship yet. But it was nicely laid out. The only thing I wished was that the atrium area was bigger and had more activities. They have a bar but it was only open whenever they had a tasting. Ship was very clean. Had a few nice quiet places if you just wanted to read a book. The canopy over the pool was good when it rained a little and when the weather got a little colder. Dining: Since we upgraded to the Neptune Suite, we where able to eat breakfast in the Pinnacle Grille. It was nice and quiet, unlike the MDR and buffet. After all, we just got up! Breakfast had the same menu as the MDR. Did a couple of nights there for dinner. I rarely ever get full of crab legs but the King Crab legs they served......I almost couldn’t eat dessert. And It tasted good. Food in the MDR was excellent too. Buffet was good. I would say it was one of the better buffets we had. Activities: To be honest, there really wasn’t much. However, one of the reasons I wanted to try this cruise was to unwind. With 5 days at sea, I was wondering if I would be bored to death. On the contrary, during those days, I joined my wife at the America Test Kitchen, went to the Windows classes twice a day, did on trivia contest, a meet and greet, and hung out by the pool a little. They had some shows but we only went to 2 out of the 3. It was okay. Honestly, I was okay with all of that since I really just wanted to unwind. Perhaps a few more things would be nice. Shore Actitivies: Since we live in Hawaii, we didn’t sign up for anything. Just took a walk down Front Street in Lahaina and a very small shopping center in Kauai. Service: Excellent. In our case, the Neptune Lounge relationship personal, Stewards, waiters and bartenders knew us and addressed us by name. Felt they went out of their way to make us welcome. Disembarkation: Fast and easy leaving the ship. Terminal was a little confusing in find out transport to the airport but since our flight was in the afternoon, no big deal. One bonus was that Holland lets you stay in your cabin until your group was called. Overall Impression: After talking it over with my wife, YES, I would sail with them again. Concerning what I wanted for this cruise, I got it. Granted, If I was going with a bunch of my friends, I would go on another cruise line with more activities like NCL. But for what I wanted, this was great. Thanks again Holland America!!! Read Less
Noordam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 2.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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