I purchased jewellery on board, and was given a certificate for 2 years, and it was dated 2015 instead of 2016. I sent it back to be corrected and have had no reply. When I got the jewelry valued in my country there was a huge gap and I had paid much more than would be reasonable. No one from that company will reply to my emails or letters. The jewellry on shore was much more affordable, ...
Overall this was a wonderful trip! The Westerdam was a lovely ship and the scenery in Alaska is breathtaking! I can see why many people repeat Alaska many times over. We were also truly impressed with Seattle. Prior to this trip, we had never been further north on the west coast than San Francisco. What a wonderful town Seattle is and it warrants an extra few days if you can spare them.
The ...
What a great Alaskan cruise on the Westerdam!!! We flew into Seattle and sailed on to Alaska! Embarking the ship was so smooth and fast! The luggage was at our cabin door before we were! The ship is great! Meals were great! The waitstaff is awesome!
Special hats off to the service waitstaff, it was impeccable! Special mention to Bill, Marvelous Marvin, Kurt, Adolfo, Ali, Little Jose and ...
Very disappointing onboard. Would definitely not recommend HAL. Everything was below average in terms of quality of service, food and especially lack of concern or caring by anyone in the "front office." If you have a problem onboard you are on your own. Crew is from Asia and they are hardworking but you get lots of "smiles" and very little actual service. The feeling onboard is "mass market" ...
Just finished a week long Alaskan cruise from Seattle onboard the Westerdam. The ship and service were outstanding. Something we have come to expect from sailing with Holland America. All aspects of the cruise were great. Even the damp weather in a few of the ports didn't put a damper (no pun intended) on our experience.
Everything went smoothly from the embarkation to our final disembarkation. ...
Let me start with this trip was a 71st birthday celebration for my husband. A cruise to Alaska has been on our bucket list for some time now. So here’s the good, bad and ugly about our Holland America trip to Alaska last week aboard the Westedam. The good – the Pinnacle restaurant was fantastic! The food, service and personnel were all outstanding! The rooms were quite spacious with lots of ...
We wanted a low-key, mid-sized cruise experience. Overall, it was very relaxing, and the mostly Indonesian crew made it a very pleasant experience. The Lido Market casual dining food was sometimes subpar, the entertainment choices we liked were usually very late in the evening for us, and the menu in the Pinnacle Grill was just okay. Reservation confirmation was spotty: we were advised that we'd ...
After much research I chose Holland America for my Alaskan cruise. I certainly was not disappointed. Excellent crew, entertainment, food and facilities. The Westerdam was just the right size, wanted to stay away from the big ships. The atmosphere was certainly what I was looking for. Not a big "party" ship. I am a mature female doing a solo cruise. Alaska was breathtaking!! The programs ...
This was our first cruise and it was everything we dreamed it could be. The staff on the ship were awesome. The food yummy. The entertainment top rate. We loved everything about it. We had a verandah cabin and it was great. We definitely will go on Holland again. We got our luggage delivered to our room earlier than they had promised. We had the ship handle all disembarkation arrangements ...
My husband and I, along with another couple, were looking for an affordable Alaskan Cruise that we could book at last minute, and this particular seven day cruise fit a date that worked for all of us. Nothing went terribly wrong, however the ship, and everything we experienced on the ship, was all very average.
First of all, the ship itself is outdated. There was zero "wow" factor. The Atrium ...