67 Carnival Legend Cruise Reviews

I am sorry to make such an extreme rating, just to convey my point. I am hoping that carnival will consider removing nude female artwork from elevators and corridors. I have been on multiple carnival cruises and I love Carnival, but ... Read More
I am sorry to make such an extreme rating, just to convey my point. I am hoping that carnival will consider removing nude female artwork from elevators and corridors. I have been on multiple carnival cruises and I love Carnival, but this time I was surprised to see such explicit imagery everywhere. As usual, Staff, Food, Pool, Water works, Green thunder, Housekeeping were all amazing. I love the itinerary as all the ports were awesome. We didnt book most of our excursions through Carnival, but in hindsight I think we should have done that at Cozumel. I will recommend booking excursions through Carnival if they are within 10% of the local quotes. I will also recommend trying brunch at the dinning hall, its awesome. Try Indian Masala dosa I will also recommend the green thunder slide, its an experience. Its mostly empty as young kids are not allowed (I think) Read Less
Sail Date December 2019
We have been on 20 or more cruises with several different cruise lines. I would not recommend this ship to anyone unless you have never been on any ship and have nothing to compare it to. Ship is old and outdated and in much need of ... Read More
We have been on 20 or more cruises with several different cruise lines. I would not recommend this ship to anyone unless you have never been on any ship and have nothing to compare it to. Ship is old and outdated and in much need of repair and upgrading. Food is mediocre at best in MDR. Service in MDR is very good. One of the very few highlights of our trip. On the other hand, the buffet is horrible. Food is cold and bland. Everything is either under cooked or burnt. Coffee is warm not hot. Carnival has a Bacon Nazi now much like the old soup Nazi on Seinfeld. You are not allowed to get you own bacon and if you try the Bacon Nazi will knock it out of the utensil you are using, and just stare at you. I am not kidding folks, this is real. Just ask anyone who has recently taken this ship. He did this to my 21 year old daughter when she unknowingly used the sausage utensil to try a get some bacon while the bacon nazi was guarding something else like the croissants. Oh yea, you cant get them on your own either. You have to ask for them and they are rationed out like the under cooked bacon. One of the craziest things I have ever seen on a cruise ship and by far the worst buffet and service ever. Pizza is just Ok and very slow and unorganized. Sushi restaurant was most always empty and a waste of space. Specialty restaurants were way overpriced and I never saw many people in them. Guys burger joint is by far the best food on the ship but they close every day at 5 pm. Our room was balmy and warm most of the time. Complained three days in a row. Finally someone showed up and told us that the room was at their recommended lowest temperature. It was 85 outside most every day and our room stayed around 76 -78 most of the time the entire week. This is warmer than we like for resting at night and disappointed that we could not decide within reason what temperature we wanted in our room. Apparently you don't have that choice anymore either. Entertainment in Main theater was really bad. We just quit going because it was so awful. Comedians in the comedy club were good but it was so hot in there most shows that people were going back to the bar to get menus to use as a fan. Many complained but all were told that it was just because there were so many people in there. Well DUH, no other good entertainment to see so everyone tried to pack in the comedy club. They should have an AC system big enough to handle the load regardless. Every comedian actually had their own little sweat towel with them when they took to the stage. That should tell you how uncomfortable it was in there for everyone. Casino was very smoky and musky. There were very few winners anywhere. Especially on the slots. Worse slot winning odds I have seen on any ship. Special sales and promotions from the shops were not really all that. Most everything I saw could be bought anywhere in US for cheaper. Candy store was always empty and another waste of space. Cruise director is good and you can tell he knows how to run the show. He is very easy to talk to and would take to time for anyone. The other issues I have mentioned are not his responsibility or under his control. All ports of call were good and no problems getting on or off the ship. Fortunately they seem to have all that down to a science. I would highly recommend looking at other options when shopping for a cruise vacation unless like I said in the beginning, you have nothing to compare it to. As for us we are permanently done with Carnival. Read Less
Sail Date December 2019
We went on this Cruise because it was the itinerary we wanted for the Panama canal but we will never go on carnival again! We will be sticking to Royal Caribbean. The shore excursions were great but pretty much anything having to do ... Read More
We went on this Cruise because it was the itinerary we wanted for the Panama canal but we will never go on carnival again! We will be sticking to Royal Caribbean. The shore excursions were great but pretty much anything having to do with onboard sucked! The shows were so loud I couldn't stay for any of them, the food was not good, I ordered breakfast to my room every morning with extra cereal so I could eat that for different meals throughout the day, I alternated between that and two different sandwiches from the sandwich shop on the two-week Cruise, when room service brought breakfast the milk & juice were in glasses that almost every day were not covered!! The ship was dirty!! They didn't have people wash their hands or use hand sanitizer when you went in to the dining rooms or the buffet,3 of the 4 people in my group ended the cruise being sick. I ended up Leaving the cruise with bronchitis and bed bugs!! I wish I could send them my Terminix bill!! Read Less
Sail Date December 2019
Special needs son request mocked by employee and corporate not making it right If you have a child with a disability do not cruise carnival. The ship itself was average, the same you will find on all cruise lines for its age/class. ... Read More
Special needs son request mocked by employee and corporate not making it right If you have a child with a disability do not cruise carnival. The ship itself was average, the same you will find on all cruise lines for its age/class. The splash pad is in a horrible location where it is super loud (ship engine,thrusters,smoke stacks)and windy. Most other cruise lines have the splash area on the main lido deck where it is not as loud and more accessible. The kids club would did not have an igloo slide like pictured and will combine all age groups when not a lot of kids were there, which is tough on a child with special needs. They would be in one room one time then the other the next and then not being allowed over at other times which for kids can be frustrating “why can’t I go over there and play the video games?” “Why can’t my sister be in my room now, she was yesterday?” Just be consistent, either keep them separated the whole cruise or keep them combined. Consistency is key. Other cruise lines offer the same/or better kids areas and accommodations for special needs kids specifically Royal and Norwegian. Food is average with cruise line industry, but if you have dietary needs consider another line. We put in our concerns when booking and then after paid in full checking to make sure my son would be accommodated. On the ship, they had no note of it and then took 4 days to be correct and multiple trips to maitre d, chef, & guest service. Other cruise lines it takes 1 meal and then everything is usually correct by the next one. Here is a specific incident where an employee did not take my child’s disability seriously & corporates response as well... On 9/30 I went to the unicorn cafe to get a straw for my disabled son, who can’t drink without one.(I had brought 2 reusable cups for him to use on the trip, but unfortunately one was lost and the other broke right before this incident) The employee told me they didn’t have one, but I could go to the Serenity Bar to get one. I went to the bar and asked for a straw. Another guest said “turtle killer” and laughed. The bar server laughed and called me a “murder”. I told my mom what happened and she immediately went to guest services. While talking to guest services she was overwhelmed and had to lay on the stairs. She text me and told me I had to come down there, because whenever she spoke about the incident her head hurt and felt like it would explode. I walked my mom over and talked to the bar manager who apologized for taking so long, but he was speaking with the server who said he did not say anything to me. He told the bar manager the guest called me that and he said nothing. I told him to check the tapes because you will see he said it to me after the guest. He said he would have a meeting with all the staff and make sure no one says anything to guests. My mom then bought medicine and laid in her room. I contacted guest care when we were in port and told them what happened and that my mom was not getting better and I felt unsafe on the ship. The lady apologized and asked if I and all my party had our passports and belongings and if we were ready to leave now. I said yes and she then said she just had to verify for protocol that I informed guest services on the ship and then she would refund our money and send us home from Hawaii. She put me on hold to verify with guest services, when she got back she said guest service on the ship had no record of the incident and said I did not come down so unfortunately she could not help me until I went to the ship. If they do not resolve it I could then contact them once I was off the ship to help, which I assumed would honor the refund. On 10/11 I went to guest services to get a copy of incident-in case when I called they said there was no record like on 10/6 and was told they could not share it with me. I asked to see a security officer and was denied saying my safety was not a concern. I told them I had to return my “serenity pool towel” to guest services because I did not feel safe going in that area or any area that employee could be. I was then told that the employee was reprimanded and only told me to “save planet earth” when I said that was incorrect and sounds nothing like “murder” they changed it to “save Mother Earth”. I then felt like they were trying to cover up the issue instead of taking responsibility and insisted on seeing security who took a full statement, but would not allow my mother who had medical issues from the incident to give a statement. The officer told me he would investigate. I was then contacted and the officer said the bar manager told him it was carnival policy to tell all guests who request a straw to “save the environment” I asked why this was not mentioned 11days earlier and why the server lied saying he said nothing when initially asked. I also said it sounds nothing like “murder” so then after talking with the manager again I was told I just didn’t understand the servers accent. Then the manager tried to convince security by saying "save Mother Earth" as fast as he could to show it sounded similar, but it did not and I stated this was insulting and not what the server said. Also, no other servers the entire cruise mentioned “saving the environment or planet or Mother Earth” I also said that telling me that would be inappropriate since it is for my disabled son who can’t drink without a straw, but the server crossed the line and made me feel unsafe by calling me a “murder”. The servers put straws without any request into alcoholic drinks continuously without mentioning the environment. When I got home I contacted customer care again. I shared the information and was told by Ingrid that I misunderstood the employee and they would give me $50 credit to a future cruise. I said I don’t feel safe especially since everyone is covering up for the employee and that $50 didn’t even cover the cups I had to buy in port because I felt unsafe asking for straws and guest service on the ship lied to her colleague. My mom then contacted Sergio and was told it would go under manager review and we would be contacted. Three weeks later I called again since no one contacted us. I spoke to Ariadne who first said my booking was cancelled and then found it. She insisted I misunderstood and that the case was closed. She also denied my request to speak to a supervisor and said I could contact BBB or whoever else I felt since they never give refunds. I contacted BBB and corporate insisted I misunderstood the server, even though the employee's story changed and was documented in my statement to security that they said one thing and changed to another and the bar manager admitted this in front of the security officer. I pleaded with corporate to just view the videos and deal accordingly with its employees so this would not happen to anyone else, but they maintain that I misunderstood. The video would show the server laughing at me and if someone could read lips he stated one word “murder” in no scenario is that appropriate wether for myself or my disabled child-either would telling me to save the Earth especially after acknowledging another guest just called me a “turtle killer” why an employee would laugh and say anything is beyond comprehension, but for a company to cover it up is unimaginable. I have cruised carnival in the past and recommended them over Norwegian, Royal, Holland, Princess, and Disney, but not anymore. I do not feel safe and at the end of the day no one deserves to be treated like that with or without a disability. Please consider carefully on your next cruise to choose a company with integrity and find the truth not just what suits there bottom dollar. Read Less
Sail Date September 2019
My husband and I thought it to be a great idea to spend the Christmas holidays onboard a luxury cruise ship, Oh dear what a mistake. Forget luxury .It was a disaster right from the beginning with a filthy state room. The food was awful ... Read More
My husband and I thought it to be a great idea to spend the Christmas holidays onboard a luxury cruise ship, Oh dear what a mistake. Forget luxury .It was a disaster right from the beginning with a filthy state room. The food was awful with mostly the same menu everyday for breakfast, lunch and dinner at the buffet. The dining room also seemed to have the same menu each night and certainly not to a standard we had expected and the service was terrible, The entertainment was practically non-existent during the day apart from a 30minute quiz session and only 3 shows on a 10 day cruise and out of the three one was a rock show, certainly not our cup of tea. Any purchases onboard whether it be alcohol or lollies was very expensive. To top it all Noumea is a very scruffy place and it cost us $50 to get there and $100 for lunch and one drink each. Lifou is disgustingly filthy and a tiny beach. With all the beautiful beaches we have in Australia it is silly to go to these awful places. Read Less
Sail Date December 2018
The cruise we took with Carnival was aboard the Legend, to Fiji and New Caledonia, over 11 nights. The condition of the ship is atrocious, and we never felt completely safe. There were many times we seriously considered disembarking ... Read More
The cruise we took with Carnival was aboard the Legend, to Fiji and New Caledonia, over 11 nights. The condition of the ship is atrocious, and we never felt completely safe. There were many times we seriously considered disembarking early and simply flying home. There are major safety issues with this ship, if you decide to travel on the Carnival Legend, please be careful. There are smashed windows, rust inside, and an overall grubby feeling to everything, but the biggest safety issue however is the outside railings. They have, at certain intervals, gates in the railings, and these are secured, not with huge safety locks as one might think, not even with a padlock, but with a barrel bolt. Yep, the very thing keeping you from opening the gate and jumping or toppling overboard is a very unsafe barrel bolt. That anyone can open. I passed by some kids playing with it! Luckily their mum was watching and was able to avert a disaster, but seriously!? Carnival Cruises can you say lawsuit waiting to happen?! The stateroom we had was very dated, with numerous issues. The wardrobe doors didn't shut properly, which isn't a problem on land, but at sea all you hear all night long is the thud, thud, thud of the door as the boat rocks! The beds were very old, and one of them was on a permanent slope towards the floor. The pillows were incredibly uncomfortable, and no variations of soft or hard, they were all the same. We also had paint peeling, drawers slightly warped, and other cosmetic issues. The big issue I had with this room however, was the layout. The room is essentially a rectangle, the bathroom is tucked into one corner, and the door opens straight into the bedroom, shining the light onto the bed. Big design flaw. The best thing about cruising, so I have been told, is the food. Sadly, this is not the case on the Carnival Legend, where the food is bland, tasteless, monotonous, and, if you can find something to eat you are lucky! The food has a very heavy Asian influence, and everything is very heavily spiced. There is one restaurant onboard, Truffles, which is not open every day. There are essentially three options for mains, a chicken schnitzel with chips or mashed potato; grilled steak with chips or mashed potato; or a beef and mushroom pie with chips or mashed potato. Riveting stuff. Sides consist of glazed carrot chunks, chips, baked potato, mashed potato, or green beans in a vinaigrette. The dessert we tried was horrible, consisting of flavours that should never be mixed together. If you don't want to eat in the restaurant, there are other options. There is a Guy's Burger Joint aboard, we ate there once, and it was so bad we left our plate untouched save for a bite or two. There is a taco bar, although the only serve soft tacos, not the hard shell ones. My son ate there once and said it was ok. There is a 24 hour pizza bar, and although it is very hit or miss as to how burnt or raw yours will be, the pizza is mostly edible. And then you come to the most confusing buffet I have ever seen. First off, it does not flow in any logical manner, everything is sectioned off, so you constantly need to line up and quite often miss parts altogether. My son loves a good buffet, unfortunately for him, this was not a good buffet. What was meant to be hot wasn't, and what was meant to be cold wasn't. Again the food was boring, and all the same. There was no usual buffet suspects, and the lines were insane! There was one roast meat on offer at any time, unlike most buffets giving a variety, and the dessert here was just tragic, and always on the burnt side. Weird. The Swirls ice cream bar was just a help yourself soft serve, and every time we went past it was filthy. What really struck me though was the obvious lack of any fruit and vegetables onboard. In Australia, we have vegetables or a salad with every dinner, and most cooked lunches. And fruit or fruit salad several times a day. So to be without any fruit or vegetables for so long was really quite hard. The staff on the Carnival Legend were, with the exception of a few, quite rude and disinterested. They are obviously not bight on customer service training. We had Monis and Ernest as room stewards, which was fine. I think they did the best they could have, obviously it is not their fault the room is in need of repairs. Our waiter was Ari and he was quite lovely, always on top of his section and what the tables needed. The people at Guest Services were completely useless, no matter what the question was, they had no answer. Very frustrating! This was literally the most boring two weeks of our life, there is nothing to do on this cruise ship. I found it quite baffling that as a cruise line that claims to be family fun, most of the activities are for the over 18 group. What are you supposed to do on a family holiday? Dump your kids in a kids club and then have fun by yourself? Weird, and not what I would consider a family holiday. There are numerous bars and a casino, and they offer two stage shows each night. There are endless games of trivia, and a very small library. There is a tiny games arcade (costs between AUD$1.25 and AUD$3.50 per game), a couple of ping pong tables, a basketball court and a mini golf course. Carnival Legend claims to have a Build A Bear Workshop aboard, what they really have is twice a cruise they set up a stand for Build a Bear. The price is exactly the same as it is shoreside, the only exclusive item is a Carnival t-shirt for your bear. Seriously, skip the queue and do it in Brisbane, Sydney, Adelaide or any of the other locations we have in Australia. The cost of the Carnival Legend was really expensive, when you consider it is a no frills bottom of the heap budget cruise. These prices are the total amount I paid, for two adults, as my son is no longer considered a child, despite only just having turned 13. The cruise itself was AUD$2000. Knowing what I know now, I would never consider even paying half of that amount. Nothing is included in that amount, not even the movies on your TV are included, those need to be purchased at $5 each. Rip off! Four shore excursions was AUD$459.92. I purchased the Bottomless Bubbles drink package for AUD$140.25. and an internet package for AUD$229, which I think was money well spent as at least then we had something to do in the form of YouTube and Facebook. I had ordered Faster To The Fun, for an extra AUD$175, and what a rip off! The room wasn't ready until nearly 8pm, as well as the luggage, and every time we went to our dedicated queue at guest services, the teller wasn't there, so we had to queue and wait for a regular teller to become free. I went there to book my shore excursions, which apparently you can do, only to be told by Catalina, who said she was the manager of guest services, that I was unable to do that here, and would need to queue up in the shore excursions queue to be served! As it was 11:30am and the queue was insane, we didn't bother. Numerous issues with this optional package, if you are thinking of getting it, don't bother! On top of that, I was overcharged AUD$534.50. When I approached the Guest Services desk, I was told that there was no one onboard who can handle a complaint, but that after the cruise finished I would be sent a post cruise survey, and could put all the details in there and ask for an adjustment. Surprise surprise, when I did that I was told that there is nothing they can do, as I should have raised the issue while I was onboard! So in other words, I won't see that money again. There were so many things about the Carnival Legend that simply horrified me, and made me feel quite unsafe while aboard, and it is this reason alone that I would never consider travelling with Carnival Legend again. The fact that there is no customer service, and getting a refund on money that they overcharged me is apparently impossible, is the reason I would never consider Carnival Cruises again. I'm afraid I am old fashioned like that, I like my customer service customer focused. Read Less
Sail Date October 2018
This is my 1st Carnival cruise but my 7th cruise. I won’t sail Carnival again. Feel like I’m on budget holiday. The food is ordinary, cold when it’s supposed to be hot and visa versa. 5 days until we get home can’t come quickly ... Read More
This is my 1st Carnival cruise but my 7th cruise. I won’t sail Carnival again. Feel like I’m on budget holiday. The food is ordinary, cold when it’s supposed to be hot and visa versa. 5 days until we get home can’t come quickly enough. Everything is a money grab you even have to pay for fish and chips. Bingo is a joke. Same entertainment for 18 days. No dancing for older people unless you want to go to the nightclub at 10pm. We danced every night on Princess. The interior of the ship can only be described as ugly, it’s hard to look at. I’m normally a very optimistic person but this is a challenging cruise to say the least. The day trips are expensive and not really worth the money. Room staff are lovely but some of the kitchen staff don’t understand when you ask questions which is very frustrating. Worst buffet layout ever. Read Less
Sail Date September 2018
Ugh
Just returned from Alaska. If you are a seasoned traveller; meaning you have been to Europe, South America, Asia, and/or Africa, this cruise is not for you. Imagine a bunch of heavy set people from middle America stuffing their faces ... Read More
Just returned from Alaska. If you are a seasoned traveller; meaning you have been to Europe, South America, Asia, and/or Africa, this cruise is not for you. Imagine a bunch of heavy set people from middle America stuffing their faces with awful food. I saw this every morning when I went to the 9th floor for breakfast. Coffee is mediocre. Tea of choice is Lipton. The orange juice is so sweet that you have to add water to it to dilute it. The best places to eat are Bonsai Sushi and Nouveau. You will be happy you paid extra money. It was too cool to go into the pool, but I guess it looked clean? Cabin was somewhat claustrophobic. Get one with a balcony if you have the option. The drink package was $418 per person in the cabin. You cannot buy just one package. This was helpful to have since you spend so much time on the ship. If you have the Cheers package, no need to buy bottles of water since it is included. The food at Truffles - the place you will have your sit down dinners was ATROCIOUS. Everything is either under cooked or over cooked. Your meals will come out in a plastic covered tray - which means what is on the plate is still cooking. Don't pay an extra $20 for the lobster tail. It taste like rubber. Oh. Kathy Lee Gifford wine was the wine of choice. The cities you visit were so-so. I have gone skiing in British Columbia before and was sad that we only spent four hours there. The excursions. They are expensive. If you don't like the price points, you can book an excursion as soon as you leave the boat using another vendor. I did whale watching, rafting, and hiking. The scenery was BEAUTIFUL, so these excursions were worth it for me. Drinks. Alchemy is the best bar on the ship. I kept sending my drinks back at the other bars because they didn't taste great. This cruise definitely skews older, so that's the vibe of the ship. I made the mistake of getting a lip and under arm wax. The room was somewhat dark and the technician left me in pain. What's laughable is that they try to make you do additional treatments. I also received a pedicure. Althea - the nail tech - was good. I paid $1500 for my cabin, $333 for my flight, left with a $1500 bill (which includes the Cheers package and the excursions). I seriously wished I spent this money on another vacation. It's a complete racket. All in all, you could not pay me to do this trip on Legend again. It's an old boat. And I couldn't wait to return to civilization. Read Less
Sail Date July 2018
We were very excited about the cruise as we had not been on one & it was our 30th year anniversary. Getting from the parking lot to the ship after parking our truck & camper was a breeze as was our return. However, we paid a ... Read More
We were very excited about the cruise as we had not been on one & it was our 30th year anniversary. Getting from the parking lot to the ship after parking our truck & camper was a breeze as was our return. However, we paid a premium price to park in a very empty parking lot that did not have at least an electric hookup for campers to keep the batteries charged while cruising. Things went downhill as soon as we got on board. Our complaints: 1. Upon arriving to our stateroom we found the wine & beer that was ordered. There was no wine bottle opener (we had to wait until we received our luggage to get the one we brought along), the refrigerator was warm as was the beer that was sitting on the countertop. 2. I had to clean the bathroom countertop & back splash as there was soap & toothpaste splattered all over. Michael had to clean the vent above the toilet. Michael cleaned the balcony door windows and the balcony windows just so we could see through the yellow film. 3. After returning to our stateroom from a tour of the ship & a light lunch, we noticed our room was FREEZING. We tried turning the temperature controller to full hot but the room remained freezing as the controller didn't work. It was so cold we could not sleep. The next day we found our steward, explained the temperature problem to him - even asked for a heater for the room. He told us the ship had no heaters & only air conditioning came through the vents. We then asked for additional blankets - he showed up with one the following day. Meantime I found 2 more in the drawers of the daybed in our room. Michael took a pillow & stuffed it in the vent to keep the cold air from coming through. When we found times we needed more warmth, we turned the blow dryer on to let it heat up the room. Really - an Alaskan cruise on a ship with no heat! 4. The balcony door leaked cold air & only partially latched on the top & the bottom. We listened to wind coming through the door constantly because the door molding sealant was partially replaced. 5. By Thursday, my face started to swell & was so swollen on Friday my eyes were slits when I woke up. We had to go to medical to get Benadryl for $10.00 before we could get off the boat in Skagway. I ended up taking Benadryl & an antihistamine plus use antihistamine crème on the rash on my face & upper body the rest of the trip which meant I spent a lot of time sleeping instead of trying to enjoy myself. Poor Michael was bored to death sitting in a room with nothing to watch unless we PAID for it. I had to sleep with my bathrobe as the top sheet to keep the linens from touching my face & used the blow dryer to dry off after a shower. Thank goodness we brought our own pillows. It took me another week after the cruise to get back to normal. 6. We would get into port & the balconies would get scrapped & painted. Now we have to listen to a hammer chipping paint & have paint scrapings long with other debris on our balcony with the enamel paint smell coming into our room through the leaky door as well as paint drippings on our balcony chairs. 7. We ran out of hot water twice while showering. I could tell who used the shower soap & who didn't. Maybe it just doesn't get changed often enough. 8. Twice Michael ordered room service, beer with limes & got LEMONS instead. He had to explain the difference to the delivery person & for this we got charged a 15% gratuity! 9. We were on the fifth deck which ended up being the gateway to the kids area. This is ok except the kids & parents were running up & down the deck all day & into late hours. Maybe they should post: NO RUNNING signs! 10. The 15% gratuity may be standard but the service yielded 10% or less especially since we prepaid the gratuity. 11. We were late getting to Victoria which was disappointing & would have liked to have spent more time there. Couldn't have gone ashore anyway, couldn't hardly see through my swollen face. Carnival contacted me & offered $100 towards another Carnival cruise. Really - I couldn’t wait to get off that ship & will not cruise again. Read Less
Sail Date May 2018
We were looking forward to the cruise to Hawaii,we heard so much about all the beautiful flowers and how the islands were amazing but it was a disaster .The ship docked on the side of the port that was all industrial,didn’t see any ... Read More
We were looking forward to the cruise to Hawaii,we heard so much about all the beautiful flowers and how the islands were amazing but it was a disaster .The ship docked on the side of the port that was all industrial,didn’t see any flowers only tankers and large containers . When we docked in Maui we had about a 20 minute walk to get out of the port and it was a bad smell walking through and when we finally got out , there was nothing to see or do only walk about another 20 minutes to go shopping .They were doing renovations on the ship ,heard a lot of grinding bad smell from that and the smell of paint .They had parts of the ship roped of while the work was being done so you couldn’t enjoy the ship .The food wasn’t the greatest,mostly pork and beef which the blood was running out of the beef,asked if they could give me some beef that was cooked but couldn’t .Phone carnival to let them know about the experience we had and they offered a 50.00 dollars on board credit towards my next cruise ,not good enough .This is our 15 th cruise and the worse one , so disappointed waste of our hard earned money carnival just don’t care . Read Less
Sail Date April 2018
We choose this cruise because of the itinerary -travel person recommendation. This was the worst cruise we have ever taken and we have been on many and other cruise lines. First and last time with carnival. The decor was overwhelming ... Read More
We choose this cruise because of the itinerary -travel person recommendation. This was the worst cruise we have ever taken and we have been on many and other cruise lines. First and last time with carnival. The decor was overwhelming and heavy - not for a fun cruise. Rooms were large and good. Food not too good in fact they ran our of a lot of items. No marmalade jam. No english muffins - these were on the dining room menu. They weren't brought on board when cruise started from Sydney. Commercial bread - not made on the ship and the dinner rolls when microwaved for dinner came out as little bricks. Even when boarding and departing the process wass terrible., Who ever decided to leave all the luggage in the elevator areas need t review who this should be done. Perhaps they should go on other cruise lines to see how smooth this process can be for the passengers. Shore excursions was not easy - we had to find our own way to the buses and then had to wait for latecomers - so the trips we shorter than advertised. Other cruise lines have all the passengers waiting in a specific area, tagged then escorted to the waiting vehicles. Way to go!!!. Entertainment was geared for children - nothing for adults until; the 15th day of a 17th day cruise. My husband was bored out of his mind. Couldn't arrive in Honolulu fast enough. I can say a lot more - but I think the above is sufficient. Read Less
Sail Date April 2018
This was our first cruise and we chose Carnival for the child care and child friendly services offered. Really, really wish we had done more research before deciding this looked like the best option. The embarkation and disembarkation ... Read More
This was our first cruise and we chose Carnival for the child care and child friendly services offered. Really, really wish we had done more research before deciding this looked like the best option. The embarkation and disembarkation were fine, we were more than happy to get off the ship as quickly as possible. We were fast-tracked at embarkation because of the age of our child (2 years old) which made things much easier as waiting in a line that long would have been a nightmare with him. The ship itself needs a lot of work. Everything, EVERYTHING is dated, not entirely clean, and just feels like it hasn't had upgrades or possibly even maintenance in a long time. We got an upgraded Balcony stateroom, which looked great in the pictures, but didn't live up to that at all. The room itself was clean, however one of the bedside table lamps wouldn't turn on. The bathroom was just barely clean. There was what looked like mold on the inside of the shower screen, there was a pool of water in the glass dish in the shower and the exhaust fan in the shower didn't work, which left everything in the shower and powder room steamy and moist. The shower area was probably the most desperate part for an upgrade. If that alone got some love I could probably have forgiven the rest of the room. I'll start with the included dining in the main section (the name eludes me). This was sub-standard at best. The food was left out a little longer than it should have been. I saw people trying to reach fresher food beyond the stale stuff at the front being told "It's all the same" No, it's not...because the fresh stuff is fresh, the not so fresh stuff is...not fresh. The eggs were probably the worst part of breakfast as they were curdled, wet and the couple of times I risked getting them a lot of it had a crust from sitting under the heat lamps. There were maybe 1 or 2 meal options that were pretty good, the rest were both very low quality and sometimes looked a little unsafe to eat if I'm perfectly honest. My husband and I weren't feeling too flash after the first night and it definitely wasn't sea sickness *wont go into too much detail and TMI's* I'm sure the restaurants and paid dining areas were fantastic, but I'm not prepared to pay a huge amount of money when I was under the assumption that even if food is included in the price, it should still be edible. I thought I would get fat and happy as I've heard this is the norm on a cruise. I can pack away food quite well usually....I met my match here, and not in a good way. I'll move onto room service. Basically paying for things in the included section of the dining to be delivered to your room. So, if you're feeling particularly lazy (and trust me I get it, that's kind of what a cruise is all about) you get room service. So we only bought "freshly brewed coffee" and "hot chocolate" through room service as we felt paying for things we could get for free was a bit silly. I'll now explain why we ordered these things through room service. There are NO options for milk, bar full fat and skim. You can get soy, but you have to pay for it, through room service. a coffee with soy milk wasn't too pricey so we ordered 2 on the second day along with the complimentary soy milk, any additional soy milk was an extra $3 per cup of. Now, the "freshly brewed coffee" is actually Blend 43 in boiling water, delicious...if you don't mind the taste of dirt. This is not "freshly brewed coffee" this...is a joke. The Hot Chocolate was equally disappointing, being as it was a sachet of Nescafe powdered hot chocolate and some boiled water. Fortunately this was able to drown a portion of the taste of Blend 43 out of the coffee, making it just barely drinkable. Comon Carnival, these things are provided free at hotel and motels, why am I paying 3 bucks for them?. We unfortunately didn't get to enjoy much entertainment and activities so I can't comment on those and can only say that what we saw in passing looked good. Our son had almost recovered from a cold and the residual nighttime cough turned into a full blown cold again on day 2. We brought him to the medical centre and were told it would cost $120. Pricey, but OK, we made peace with that. He had his vitals checked and then we were put through to the Doctor, who asked us questions about the vitals, because she didn't seem to have any record of the tests that had just been done, and had to go and re-do most of them (why?) We were asked to sign a couple more times, never told of any extra costs associated with the visit. At the end of the cruise I look at the tally of costs and there is a whopping $260 dollars worth of medical expenses that has been charged to our credit card If there were extra costs associated with the visit I would have appreciated BEING TOLD. There was not one mention of any other cost than the initial $120. This was unacceptable. While I hate having to pay that much to visit a doctor and get some meds, the costs should have been explained in full, not partially. While I know most of this review is negative, I want to actually end on a positive note. The staff were awesome, they were always friendly, our stateroom assistant dude (forgotten his title, sorry) was amazing, he remembered us by name and always said Hi to our son. We had no issues with the staff, I think the problem is staffing in general, in relation to cleanliness, there just aren't enough staff, corners will be cut if you don't have enough people to do the job properly, that falls under bad management, the staff were fantastic. The drinks were great, although a bit pricey. We didn't mind paying a little more than we expected as they were made strong. They made an unpleasant cruise more tolerable in a long island ice tea haze. Would never do this again, this has put us off going on any cruises in the future. If, for some reason, we did decide to do it again we wouldn't take our kid. The Daycare was fine, although our son didn't really want to be there and kicked up a fuss on the one night he was well enough to be in it. Just would have been slightly better without the kid, want to be truthful, we have a terrible child, we love him...but he's also a nightmare. If your kid's a nightmare, best leave them with relatives. Read Less
Sail Date March 2018
I am glad this was only a 3 day sampler. I read dozens of reviews prior and decided people must be super fussy, that after all the cruise line info detailing how wonderful everything is, the reviews detailing how awful everyting is must ... Read More
I am glad this was only a 3 day sampler. I read dozens of reviews prior and decided people must be super fussy, that after all the cruise line info detailing how wonderful everything is, the reviews detailing how awful everyting is must be wrong, people must be too demanding. Staff were hurrying at 8.30pm to take food trays away, there was nothing available after that. We got a "PIZZA" delivered first night, it was crust, a wipe of tomato paste and six pieces of salami, no cheese nothing else on it and it was wet and sloppy like it had been in water or something. We paid for a balcony cabin, bottom of door to balcony and hinges were rusted, decor was like Las Vegas in the 1960s, all brown and dark, staff we saw, although we did not approach them for anything, were surly to passengers who did request something. We ate at the so-called restaurant on the second night, main meal consisted of a scrape of balsamic vinegar, ONE PRAWN and one undercooked potato in the skin. I AM NOT JOKING. No butter, no bread, I simply could not believe it. Brochure said dress up for dinner, they were letting in people in tee shirts, shorts and thongs. Made a mockery of dressing up. Went to back of ship, several lounges had books or towels on them, (this was 7.30am) things had been left there overnight as they were all wet. Hokey entertainment, in total a truly disappointing experience. I will never cruise again. Wont go on about everything else. But now I believe what people write about their cruise experiences. Breakfasts were good though. Only meal that was satisfactory. Read Less
Sail Date March 2018
Having just taken a 10 day cruise from Melbourne (Australia) to New Zealand on the Carnival Legend, I would like to make a few points in relation to this cruise. 1. On boarding the ship in Port Melbourne there was a total lack of ... Read More
Having just taken a 10 day cruise from Melbourne (Australia) to New Zealand on the Carnival Legend, I would like to make a few points in relation to this cruise. 1. On boarding the ship in Port Melbourne there was a total lack of information and a lack of staff to advise in which direction we should take to find our cabins or even where the elevators were. 2. Seating on the Lido deck during meal times, well is that a misnomer. There is a total lack of seating available to accommodate paying guests. This is further exacerbated by the inability of many persons to use a degree of common sense and leave the eating area once they have finished and not sit there reading, playing cards or just being completely ignorant of others. At the same time the crew seem to have an inability or are not permitted to ask these paying customers to move on once they have finished eating, 3. Most of the Public Address systems on Deck 9 did not work and announcements were unintelligible. 4. Well everyday at noon the Captain's announcement, oh what a laugh, we are advised the longitude and latitude of the vessel (Highly useful information) and the depth of the sea and then finished with a Bon apetit Ciao, Ciao. What would have been more preferable would be "We are 12 hours sailing from Milford Sound and the expected weather on arrival is.... etc etc" Even when sailing back no announcements such as that land you see over to the right is Wilsons Promontory. 5. Well do not bother trying to ring Guest Services from your cabin, after four attempts and no response, went down to be greeted by a rude Asian woman with little grasp of the English language. Who was of no help at all. 6. There is an over preponderance of upselling from virtually the minute you board. This ranges from the Happy snap boarding/disembarking, meeting the Captain ($45 or there about) ship tour ($95) photo shoots (up to $4000) Even the chocolate shop ($4.50 for a Chomp Bar on board $0.80 cents at Coles). The cruise tours when on land, now that is a joke talk about overpriced. Everything is based on getting the maximum $$$$'s out of your pocket. 7. On 25 February 2018 whilst moored at Port Chalmers and having to be back on Board by 16:30 hours an announcement was made (supposedly) at 17:00 hours that the vessel was not sailing due to inclement weather and that we would not be sailing to Akaroa. This is absolute and utter nonsense, as we were a party of five adults in 3 different cabins and not one of us heard that announcement, if it had ever been made. As we and many others would have been happy to stay ashore in Port Chalmers for a few more hours. In fact the very first we knew of this was at approximately 19:30 after seeing a notice on the shops on board. To add insult to injury a notice was in our letter receptacle late that night/early next morning advising all this and yet it was dated 24 February 2018. I do have a copy of this note. What a joke. 8. Be careful when booking a cruise as the Carnival Cruise Brochures we booked against indicated Christchurch as the Port of call, yet when booked and paid for we find out it is Akaroa, 90 kilometres by land from Christchurch. Check what you are supposedly provided in your cabin, such as a bathrobe, as per brochure, well you could purchase them. 9. Many of the activities on board are highly immature and really do leave a lot to be desired, the stage shows well I may be tone deaf but the singers were definitely attempting songs well out of their vocal ability. Yet the Freddy Mercury tribute fantastic, a couple of the comedians great and very good and then absolutely pitiful. 10. When you have staff at Guest services at least attempt to have information available. Our question (3 days prior to Akaroa, which was cancelled) was "How does the ticketing process for the Tenders for Akaroa proceed?" Could not be answered. 11. Disembarking at Port Chalmers was an absolute shambles over one hour to get off the ship. Scanning bags leaving, one scanner on Deck 2. there scanner sitting idle. 2,200 odd passengers that are disembarking, does not take a math genius to work that one out. Yet Wellington no scanning disembarking.. 12. Well it states there are laundries aboard. Good luck finding them as there is nothing provided in your cabin such as an A4 sized map of the ship advising where things are. Communication is lacklustre at its best, except when there is a supposed sale of items from the supposed Duty free shops. Be warned the best items are the Alcohol and Cigarettes. (Just remember coming back to Australia only 25 cigarettes per person). One major point the Cabin Stewards and wait staff in the restaurant are fantastic, always smiling, always helpful and go far and above, yet the least recognised on board. They are the ones that make this cruise line look good and the back of house staff that are not normally seen the cleaners and engine crews. The officers well show ponies in a uniform. Read Less
Sail Date February 2018
It was ex Melbourne and was advertised heavily as the inaugural cruise. The ships is so tardy, so old and weathered. No maintenance done at all. Our suite was vibrating non stop impossible to sleep. When reported nothing was done. ... Read More
It was ex Melbourne and was advertised heavily as the inaugural cruise. The ships is so tardy, so old and weathered. No maintenance done at all. Our suite was vibrating non stop impossible to sleep. When reported nothing was done. This was the same results every time we needed guest services, no one cared about anything. Terrible attitude. Most passengers were so drunk and alcohol was never restricted at all, so very rowdy, dangerous and scary all of the time. Forget having a quite dinner, impossible as drunks everywhere. When we asked the staff to stop serving alcohol we got nowhere. So much for their so called zero tolerance policy, a total lie. Management should all be fired. No communication from the bridge, even when long delays where happening or the ship just stopped with no explaination at all. Food was great for the first night then downhill ever since. Read Less
Sail Date February 2018
let me start by saying we were on the cruise that got all the media attention!!! On what was all our first cruise I must say that the whole process and time on the pacific carnival has left a very unpleasant experience in our memories. ... Read More
let me start by saying we were on the cruise that got all the media attention!!! On what was all our first cruise I must say that the whole process and time on the pacific carnival has left a very unpleasant experience in our memories. The lack of communication was the number one trigger of annoyance for my family and I. My family and I witnessed the fight in the pool area that left my four year old traumatised to no longer want to go on level nine. The lack of communication started Friday morning when we woke up and noticed that we were close to land. By the time we were eating breakfast we noticed that we had come to a stop. As we were curious we asked the breakfast staff if they knew why we had stopped, however we were responded with 'I have no idea.' As we were close to land I logged onto my news app as I now had cellular data, there were numerous articles that explained that the cruise had stopped to let off a family. THE NEWS KNEW BEFORE CRUISES!!!!!! I find it hard to comprehend that the captain had to make an announcement over a leaking pipe in the engine room earlier in the cruise but failed to inform us that we had to dock to let off people that would cause major delays. around 3 hours after stopping an announcement had been made after many rumours had already surfaced. I caught up on the disembarkment presentation that evening via the TV, took on board everything that was mentioned including being out of the room and on level 2 by 8.30am. my bags were packed early and the children in bed and alarms set for an early breakfast. My cousin was organised to meet us at 8.50pm having a one hour drive to Port Melbourne. AT NO TIME WAS THERE ANY MENTION THE EVENING BEFORE THAT THIS WOULD NO LONGER BE HAPPENING AND THAT WE WOULD BE DELAYED. Not only had I already been thinking that this was the worst holiday and that my four year old is now traumisted but the next morning absolutely reinforced this. I noticed once waking up at 6am that we were not even in the Bay. When we were having breakfast at 7.30pm it was obvious we would not be at Port Melbourne by 8am. Speaking with other passengers confirmed this. All of which were not informed by any staff. HOW ON EARTH DO YOU NOT NOTIFY CRUISES? put announcements or a letter under each cabin to prepare people who have people meeting them to pick them up or connecting flights. Our letter said we would be getting off the boat at 8.35am LETTER N. We waited on level 9 waiting for our letter to be called out. by 11.30 I thought it was strange that letter A had not even been called out. It took until after 12 for COMMUNICATION to be made that they were no longer going by letters that u just needed to wait in the hour plus queue to disembark. The lifts were a no go, we were forced to go down stairs from level 9 to 2 with two suitcases and a four and two year old and be pushed and shoved for one and half hours by other angry passengers. WE DID NOT LEAVE THE SHIP UNTIL 1.20PM!!!!!!!!!!!!!! MY cousin waiting from 9am in the car park. Read Less
Sail Date February 2018
Clearly below standards in food, service and pricing. Breakfast is the same each and every day with minimum options and extremely poor quality. Those serving at the buffet did not greet guests and had very tired, grouchy faces. The 24 hour ... Read More
Clearly below standards in food, service and pricing. Breakfast is the same each and every day with minimum options and extremely poor quality. Those serving at the buffet did not greet guests and had very tired, grouchy faces. The 24 hour pizza stand contained 2 workers, workers who were extremely overworked and resulted in customers waiting 30-40 minutes for just a pizza. The tv's in cabin rooms contain very limited channels and movies are forced to be bought, then re-bought afterwards when finished, plainly sucking money from their customers. In comparison to similar cruises such as Princess Cruises, the Carnival Legend's food, service, staff and pricing is extremely poor and changes most definitely must be applied. My family and i are undoubtedly not returning as we have been met with utter disappointment, the Carnival Cruise has failed to meet their high ratings and has left a dreadful reputation in all my friends' and i's eyes. Read Less
Sail Date January 2018
Clearly below standards in food, service and pricing. Breakfast is the same each and every day with minimum options and extremely poor quality. Those serving at the buffet did not greet guests and had very tired, grouchy faces. The 24 hour ... Read More
Clearly below standards in food, service and pricing. Breakfast is the same each and every day with minimum options and extremely poor quality. Those serving at the buffet did not greet guests and had very tired, grouchy faces. The 24 hour pizza stand contained 2 workers, workers who were extremely overworked and resulted in customers waiting 30-40 minutes for just a pizza. The tv's in cabin rooms contain very limited channels and movies are forced to be bought, then re-bought afterwards when finished, plainly sucking money from their customers. In comparison to similar cruises such as Princess Cruises, the Carnival Legend's food, service, staff and pricing is extremely poor and changes most definitely must be applied. My family and i are undoubtedly not returning as we have been met with utter disappointment, the Carnival Cruise has failed to meet their high ratings and has left a dreadful reputation in all my friends' and i's eyes. Read Less
Sail Date January 2018
Planned a family cruise to pacific on Carnival legend - the FUN ship for families. Cruise was ruined by discourteous restaurant staff who took it upon themselves to discriminate on dress standards of passengers according to their ... Read More
Planned a family cruise to pacific on Carnival legend - the FUN ship for families. Cruise was ruined by discourteous restaurant staff who took it upon themselves to discriminate on dress standards of passengers according to their personal whims. I never returned to restaurant for remainder of cruise (for four days) because of this. Planned family dinners were ruined because of their attitude. Guest services attempted to appease us with chocolate like we are children despite being fully aware I am in my senior years. Are they dreaming . . . Destinations were a disappointment, entertainment was a bunch of amateurs. The ship was old in need of refurbishment, over crowded and lacked sufficient facilities to accomodate all guest. The whole cruise was is aimed as a money grabbing exercise and was overly expensive for what it offered. It would have been far better to book a two week fly/stay vacation at a five star resort in a tropical location. I speak from experience when I say there are far better holidays to be had than cruising on a boat. I can only look back on the Carnival Legend - as a ship of MISERY for families. Read Less
Sail Date December 2017
This was our first cruise in life and we had multiple issues. The Carnival Cruise had poor selection of food, service was terrible and we wished we had never gone on this cruise line. The excursions were a rip off, by the time we got off ... Read More
This was our first cruise in life and we had multiple issues. The Carnival Cruise had poor selection of food, service was terrible and we wished we had never gone on this cruise line. The excursions were a rip off, by the time we got off the excursions, we had no time to explore the city. The kids activities only had a few variety as well. We did not enjoy Carnival cruise!!! My child was bored on this cruise. We took a train excursion in Skagway, I think we waisted our time in going on that trip. You can only see bushes and trees most of the time. The higher the train goes up the mountain, the worse your sight will be, you can see nothing but fog. Also on the ship they will ask you to buy a coupon book for $25.00, it is a waste of money, so make sure you don't buy it! The server that comes around with drinks will ask for your sign card, make sure you don't give him your card, he will charge double without you knowing it for his benefits. Most waiters will fool you for your money. Also any excursions that you may take that serves Salmon bake, do not take it, The salmon was served cold and had no taste in it.I can write more but I will let you decide and experience the cruise yourself. Read Less
Sail Date August 2017
The worst experience of my life was on a troop ship to SE Asia and the only reason this cruise beat it was because the liquor was better than the raisin jack we fermented in the toilets. With the exception of one meal which was ... Read More
The worst experience of my life was on a troop ship to SE Asia and the only reason this cruise beat it was because the liquor was better than the raisin jack we fermented in the toilets. With the exception of one meal which was spectacularly prepared and served, the rest of the food was mediocre to downright inedible. Do not try to have a late lunch because between 2:30 and 4:30 they close every buffet, once while I was standing in line no less. Although the cabin was clean, in good repair, and larger than I expected, the outside balcony door latches were not fastened properly and the door broke loose at night during the roughest weather and slammed back and forth until I could get someone to repair it in the morning. They did send up a bottle of good wine in compensation. Entertainment onboard was not bad, the piano bar being the best. The biggest problem was that during shore excursion days there was plenty of entertainment available, while on at sea days there was practically no entertainment and what activities there were was extremely crowded due to nothing else going on. Embarkation was a nightmare due to no information being given out. Things that were taken care of booking the cruise had to be redone at the window, then at guest services again. Disembarkation was smooth and orderly. I purchased the unlimited drink package called "Cheers". It's not unlimited. They cut you off at 15 drinks and no amount of bribery will get another drink. Every activity onboard is either misleading or some type of scam. I signed up for the art auction and as advertised was given a coupon for an additional 10 entries into the drawing. When I got to the auction I find out you have to buy something to get the additional entries. I went to the advertised diamond sale and gift bag giveaway only to find out that the gift bag giveaway was only for previous purchasers. They have a game similar to blackjack called 6to5 in the casino. The difference being that when you get blackjack, you are paid 6to5 instead of the traditional 3to2. That's not the deception. The deception is that the minimum bet is $6, not $5, and so you are paid 7to6 on a blackjack. Sleazy. To sum up the entire cruise, I will use Lee the cruise director's own words. At the disembarkation briefing he said, "If you enjoyed the cruise, please give us a 10 on the one through ten survey that we will be receiving in the mail. If you didn't enjoy the cruise, give us a ten because you won't be coming back anyway." He aid he was joking, but in reality that attitude was prevalent throughout the entire cruise. Read Less
Sail Date August 2017
Carnival Legend: I was referred to this ship by family who have traveled several times on Carnival Cruise Lines. A trip to Alaska, a buck list dream, however, what I experienced was a very disappointing excursion on a ship that lacked ... Read More
Carnival Legend: I was referred to this ship by family who have traveled several times on Carnival Cruise Lines. A trip to Alaska, a buck list dream, however, what I experienced was a very disappointing excursion on a ship that lacked pizazz, accommodating staff, but provided a dank/dirty Vista Suite (I can only imagine what the less expensive cabins looked like). I thought we would experience beautiful buffets of fresh meats, fruit, vegetables and ice sculptures, however, what we received was a room set up like a hospital cafeteria, with mediocre to non-edible food items, dirty plates, limited staff:most who were rude, and told my family when asked for a beverage, "YOU need to go to the bar and get it." The helicopter excursion in Juneau up to the glacier was amazing! The train up into the mountain in Skagway was just okay. We ended up hiring our own tour guide in Ketchican right when we got off the ship, who was fabulous: Norman, from a local Indian tribe was fabulous, and took us to an unique spot where we were lucky to see eagles, black bear cubs, and salmon swimming upstream. I loved Alaska, it was a breathtaking, it was so unfortunate that Carnival is more about money than providing quality accommodations. I do NOT recommend the Carnival Legend, and would have definitely read cruise reviews before I signed up for this ship! Read Less
Sail Date July 2017
We had cruise before with Carnival so we had booked to celebrate our 30th wedding anniversary as well I was leaving for deployment 3 days after we returned so it was to be a special time. We got to the port early and checked our bags I was ... Read More
We had cruise before with Carnival so we had booked to celebrate our 30th wedding anniversary as well I was leaving for deployment 3 days after we returned so it was to be a special time. We got to the port early and checked our bags I was short one tag so I was told to get in another line and I would get one inside. I waited in that line got all the way inside they started to take my bag and I said I need a tag. I was then told I had to see the lady in the front area so I go wait in that line I inform the lady from carnival I needed a tag. She told me to go outside t get one from the porter. I informed her they sent me to the other people who then sent me to her. She responded not my problem go see the porter I again said that's where I started again not my problem cant help you. I finally got a tag from a porter outside where I started. Ok now it starts getting better we get on board and go to our room where I go to use the bathroom and there is crap in the toilet, upon further inspection of the room there is stuff in the fridge and trash in the closet dust an inch thick dirty towels that looked like they cleaned the ship wit them. I went to customer service and complained so they come and squirted some bowl cleaner in the toilet an removed the items from the fridge. The food if you were able to get to the buffet you couldn't find a place to sit I ate some salad and cheese that's all I could get, Supper that night was good in the dining room, after that it was horrible service was non existent and food un edible. so back to customer service I informed them there was still trash in the closet broken cabinet door dust I could write in and the towels were filthy the food service was horrible and at this point we just wanted to leave we were afraid to even sleep in the bed because we doubted if the sheets had even been changed. They apologized ad offered a dinner in the steak house, that night at dinner we went o the dining room and we were flagged we were sat by the window servers overboard and the matradee came over and asked that we had had a problem and with the service and wanted to know what happened as other guest watched as we were grilled. We had become those people being in the Service industry my whole life I knew what that meant. Getting back to our rom I was met by our house keeper I took him in showed him all the issues with the room and said today was good I had one clean towel. The next night we went to the steak house and ate it was ok but they forgot part of our food but I was not about to complain. We went back to the dining room the next night well the crappy service returned as well as the crappy food. Even the Buffet I waited at the desert bar for a slice of Cheese cake the lady served 8 people behind me before I finally tossed my plate down eve the other guest were he was here first it was like I did not exist. But the took my money we even got a Balcony to be extra special and enjoy the views. But the best of all is after our return I emailed Carnival and got no response so I emailed them again and to this day nothing they still send me stuff to come and cruise but not so much as an apology Read Less
Sail Date June 2017
I will start out by saying Alaska is absolutely beautiful. When you spend over $4K for one week of lodging and food one would expect higher quality and a safe environment. The Stateroom: Lightbulbls missing in vanity and nightstand, ... Read More
I will start out by saying Alaska is absolutely beautiful. When you spend over $4K for one week of lodging and food one would expect higher quality and a safe environment. The Stateroom: Lightbulbls missing in vanity and nightstand, Empty water bottles were never disguarded. Hair left in the vanity drawer from prior resident. AC did not work in the room. We propped the door open wth the patio table. It was 70-80 at times when we were in Port, so our room was quite warm. The balconies are rusty and had paint chips falling on you when sat in the chairs. I ordered room service prior to our early excursion and the bananas they brought were brown and mushy completely disgusting. Lido Deck: Rough Seas the first two days- a child vomited on the tables the parents wiped off with cloth napkin and the staff did not clean with bleach. I could not get any of the help to wipe the table off with bleach for 20 minutes! Truffles- Early Dining worst food. The meal was cold sometimes over cooked or under cooked. The staff was unhappy, overworked and never smiled. The window seals are broken so the windows are cloudy. If they were not cloudy they were dirty. The steel pole around the boat used to hold glass cleaning machine is rusted in several places around the boat and tied on with rope. Seeing this makes me wonder what else is falling part that I cannot see as the boat had a severe shake and virbrate the entire we were at sea. I have been on several cruises and never felt a ship shimmy and vibrate like this ship. Read Less
Sail Date May 2017
Booked my first cruise. A trip of a lifetime to Alaska. On a special diet which they were told about. No one was informed and staff did not care. Customer Service kept turning it back on me. In all I was not able to eat for first three ... Read More
Booked my first cruise. A trip of a lifetime to Alaska. On a special diet which they were told about. No one was informed and staff did not care. Customer Service kept turning it back on me. In all I was not able to eat for first three days of cruise except finding a meal while off ship. Finally found an officer of the ship and threw a fit and they changed their tune. However nothing was offered in the way of an apology. Had other issues and it was always the same. It is your fault. Will never sail this cruise line again!!!!!!! Ship needs a new decor. Most do ship has a gaudy old Greek decor with the remainder in old English. Supposedly they ship is set for a remodel next year. It is none too soon. Major maintenance was being done the entire cruise. Most outdoor activities were closed for maintenance. This should have been done when coming over from Australia. Read Less
Sail Date May 2017
Carnival Legend Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 3.5 4.0
Entertainment 4.0 3.8
Public Rooms 3.5 4.2
Fitness & Recreation 4.0 N/A
Family 4.5 4.0
Shore Excursions 3.5 N/A
Enrichment Activities 2.0 N/A
Service 4.0 4.4
Value for Money 4.0 N/A

Find a Carnival Legend Cruise

Easily compare prices from multiple sites with one click