3 Helpful Votes
Sail Date: December 2018
My husband and I thought it to be a great idea to spend the Christmas holidays onboard a luxury cruise ship, Oh dear what a mistake. Forget luxury .It was a disaster right from the beginning with a filthy state room. The food was awful ... Read More
My husband and I thought it to be a great idea to spend the Christmas holidays onboard a luxury cruise ship, Oh dear what a mistake. Forget luxury .It was a disaster right from the beginning with a filthy state room. The food was awful with mostly the same menu everyday for breakfast, lunch and dinner at the buffet. The dining room also seemed to have the same menu each night and certainly not to a standard we had expected and the service was terrible, The entertainment was practically non-existent during the day apart from a 30minute quiz session and only 3 shows on a 10 day cruise and out of the three one was a rock show, certainly not our cup of tea. Any purchases onboard whether it be alcohol or lollies was very expensive. To top it all Noumea is a very scruffy place and it cost us $50 to get there and $100 for lunch and one drink each. Lifou is disgustingly filthy and a tiny beach. With all the beautiful beaches we have in Australia it is silly to go to these awful places. Read Less
4 Helpful Votes
Sail Date: October 2018
The cruise we took with Carnival was aboard the Legend, to Fiji and New Caledonia, over 11 nights. The condition of the ship is atrocious, and we never felt completely safe. There were many times we seriously considered disembarking ... Read More
The cruise we took with Carnival was aboard the Legend, to Fiji and New Caledonia, over 11 nights. The condition of the ship is atrocious, and we never felt completely safe. There were many times we seriously considered disembarking early and simply flying home. There are major safety issues with this ship, if you decide to travel on the Carnival Legend, please be careful. There are smashed windows, rust inside, and an overall grubby feeling to everything, but the biggest safety issue however is the outside railings. They have, at certain intervals, gates in the railings, and these are secured, not with huge safety locks as one might think, not even with a padlock, but with a barrel bolt. Yep, the very thing keeping you from opening the gate and jumping or toppling overboard is a very unsafe barrel bolt. That anyone can open. I passed by some kids playing with it! Luckily their mum was watching and was able to avert a disaster, but seriously!? Carnival Cruises can you say lawsuit waiting to happen?! The stateroom we had was very dated, with numerous issues. The wardrobe doors didn't shut properly, which isn't a problem on land, but at sea all you hear all night long is the thud, thud, thud of the door as the boat rocks! The beds were very old, and one of them was on a permanent slope towards the floor. The pillows were incredibly uncomfortable, and no variations of soft or hard, they were all the same. We also had paint peeling, drawers slightly warped, and other cosmetic issues. The big issue I had with this room however, was the layout. The room is essentially a rectangle, the bathroom is tucked into one corner, and the door opens straight into the bedroom, shining the light onto the bed. Big design flaw. The best thing about cruising, so I have been told, is the food. Sadly, this is not the case on the Carnival Legend, where the food is bland, tasteless, monotonous, and, if you can find something to eat you are lucky! The food has a very heavy Asian influence, and everything is very heavily spiced. There is one restaurant onboard, Truffles, which is not open every day. There are essentially three options for mains, a chicken schnitzel with chips or mashed potato; grilled steak with chips or mashed potato; or a beef and mushroom pie with chips or mashed potato. Riveting stuff. Sides consist of glazed carrot chunks, chips, baked potato, mashed potato, or green beans in a vinaigrette. The dessert we tried was horrible, consisting of flavours that should never be mixed together. If you don't want to eat in the restaurant, there are other options. There is a Guy's Burger Joint aboard, we ate there once, and it was so bad we left our plate untouched save for a bite or two. There is a taco bar, although the only serve soft tacos, not the hard shell ones. My son ate there once and said it was ok. There is a 24 hour pizza bar, and although it is very hit or miss as to how burnt or raw yours will be, the pizza is mostly edible. And then you come to the most confusing buffet I have ever seen. First off, it does not flow in any logical manner, everything is sectioned off, so you constantly need to line up and quite often miss parts altogether. My son loves a good buffet, unfortunately for him, this was not a good buffet. What was meant to be hot wasn't, and what was meant to be cold wasn't. Again the food was boring, and all the same. There was no usual buffet suspects, and the lines were insane! There was one roast meat on offer at any time, unlike most buffets giving a variety, and the dessert here was just tragic, and always on the burnt side. Weird. The Swirls ice cream bar was just a help yourself soft serve, and every time we went past it was filthy. What really struck me though was the obvious lack of any fruit and vegetables onboard. In Australia, we have vegetables or a salad with every dinner, and most cooked lunches. And fruit or fruit salad several times a day. So to be without any fruit or vegetables for so long was really quite hard. The staff on the Carnival Legend were, with the exception of a few, quite rude and disinterested. They are obviously not bight on customer service training. We had Monis and Ernest as room stewards, which was fine. I think they did the best they could have, obviously it is not their fault the room is in need of repairs. Our waiter was Ari and he was quite lovely, always on top of his section and what the tables needed. The people at Guest Services were completely useless, no matter what the question was, they had no answer. Very frustrating! This was literally the most boring two weeks of our life, there is nothing to do on this cruise ship. I found it quite baffling that as a cruise line that claims to be family fun, most of the activities are for the over 18 group. What are you supposed to do on a family holiday? Dump your kids in a kids club and then have fun by yourself? Weird, and not what I would consider a family holiday. There are numerous bars and a casino, and they offer two stage shows each night. There are endless games of trivia, and a very small library. There is a tiny games arcade (costs between AUD$1.25 and AUD$3.50 per game), a couple of ping pong tables, a basketball court and a mini golf course. Carnival Legend claims to have a Build A Bear Workshop aboard, what they really have is twice a cruise they set up a stand for Build a Bear. The price is exactly the same as it is shoreside, the only exclusive item is a Carnival t-shirt for your bear. Seriously, skip the queue and do it in Brisbane, Sydney, Adelaide or any of the other locations we have in Australia. The cost of the Carnival Legend was really expensive, when you consider it is a no frills bottom of the heap budget cruise. These prices are the total amount I paid, for two adults, as my son is no longer considered a child, despite only just having turned 13. The cruise itself was AUD$2000. Knowing what I know now, I would never consider even paying half of that amount. Nothing is included in that amount, not even the movies on your TV are included, those need to be purchased at $5 each. Rip off! Four shore excursions was AUD$459.92. I purchased the Bottomless Bubbles drink package for AUD$140.25. and an internet package for AUD$229, which I think was money well spent as at least then we had something to do in the form of YouTube and Facebook. I had ordered Faster To The Fun, for an extra AUD$175, and what a rip off! The room wasn't ready until nearly 8pm, as well as the luggage, and every time we went to our dedicated queue at guest services, the teller wasn't there, so we had to queue and wait for a regular teller to become free. I went there to book my shore excursions, which apparently you can do, only to be told by Catalina, who said she was the manager of guest services, that I was unable to do that here, and would need to queue up in the shore excursions queue to be served! As it was 11:30am and the queue was insane, we didn't bother. Numerous issues with this optional package, if you are thinking of getting it, don't bother! On top of that, I was overcharged AUD$534.50. When I approached the Guest Services desk, I was told that there was no one onboard who can handle a complaint, but that after the cruise finished I would be sent a post cruise survey, and could put all the details in there and ask for an adjustment. Surprise surprise, when I did that I was told that there is nothing they can do, as I should have raised the issue while I was onboard! So in other words, I won't see that money again. There were so many things about the Carnival Legend that simply horrified me, and made me feel quite unsafe while aboard, and it is this reason alone that I would never consider travelling with Carnival Legend again. The fact that there is no customer service, and getting a refund on money that they overcharged me is apparently impossible, is the reason I would never consider Carnival Cruises again. I'm afraid I am old fashioned like that, I like my customer service customer focused. Read Less
4 Helpful Votes
Sail Date: September 2018
This is my 1st Carnival cruise but my 7th cruise. I won’t sail Carnival again. Feel like I’m on budget holiday. The food is ordinary, cold when it’s supposed to be hot and visa versa. 5 days until we get home can’t come quickly ... Read More
This is my 1st Carnival cruise but my 7th cruise. I won’t sail Carnival again. Feel like I’m on budget holiday. The food is ordinary, cold when it’s supposed to be hot and visa versa. 5 days until we get home can’t come quickly enough. Everything is a money grab you even have to pay for fish and chips. Bingo is a joke. Same entertainment for 18 days. No dancing for older people unless you want to go to the nightclub at 10pm. We danced every night on Princess. The interior of the ship can only be described as ugly, it’s hard to look at. I’m normally a very optimistic person but this is a challenging cruise to say the least. The day trips are expensive and not really worth the money. Room staff are lovely but some of the kitchen staff don’t understand when you ask questions which is very frustrating. Worst buffet layout ever. Read Less
Ugh
1 Helpful Vote
Sail Date: July 2018
Just returned from Alaska. If you are a seasoned traveller; meaning you have been to Europe, South America, Asia, and/or Africa, this cruise is not for you. Imagine a bunch of heavy set people from middle America stuffing their faces ... Read More
Just returned from Alaska. If you are a seasoned traveller; meaning you have been to Europe, South America, Asia, and/or Africa, this cruise is not for you. Imagine a bunch of heavy set people from middle America stuffing their faces with awful food. I saw this every morning when I went to the 9th floor for breakfast. Coffee is mediocre. Tea of choice is Lipton. The orange juice is so sweet that you have to add water to it to dilute it. The best places to eat are Bonsai Sushi and Nouveau. You will be happy you paid extra money. It was too cool to go into the pool, but I guess it looked clean? Cabin was somewhat claustrophobic. Get one with a balcony if you have the option. The drink package was $418 per person in the cabin. You cannot buy just one package. This was helpful to have since you spend so much time on the ship. If you have the Cheers package, no need to buy bottles of water since it is included. The food at Truffles - the place you will have your sit down dinners was ATROCIOUS. Everything is either under cooked or over cooked. Your meals will come out in a plastic covered tray - which means what is on the plate is still cooking. Don't pay an extra $20 for the lobster tail. It taste like rubber. Oh. Kathy Lee Gifford wine was the wine of choice. The cities you visit were so-so. I have gone skiing in British Columbia before and was sad that we only spent four hours there. The excursions. They are expensive. If you don't like the price points, you can book an excursion as soon as you leave the boat using another vendor. I did whale watching, rafting, and hiking. The scenery was BEAUTIFUL, so these excursions were worth it for me. Drinks. Alchemy is the best bar on the ship. I kept sending my drinks back at the other bars because they didn't taste great. This cruise definitely skews older, so that's the vibe of the ship. I made the mistake of getting a lip and under arm wax. The room was somewhat dark and the technician left me in pain. What's laughable is that they try to make you do additional treatments. I also received a pedicure. Althea - the nail tech - was good. I paid $1500 for my cabin, $333 for my flight, left with a $1500 bill (which includes the Cheers package and the excursions). I seriously wished I spent this money on another vacation. It's a complete racket. All in all, you could not pay me to do this trip on Legend again. It's an old boat. And I couldn't wait to return to civilization. Read Less
Sail Date: May 2018
We were very excited about the cruise as we had not been on one & it was our 30th year anniversary. Getting from the parking lot to the ship after parking our truck & camper was a breeze as was our return. However, we paid a ... Read More
We were very excited about the cruise as we had not been on one & it was our 30th year anniversary. Getting from the parking lot to the ship after parking our truck & camper was a breeze as was our return. However, we paid a premium price to park in a very empty parking lot that did not have at least an electric hookup for campers to keep the batteries charged while cruising. Things went downhill as soon as we got on board. Our complaints: 1. Upon arriving to our stateroom we found the wine & beer that was ordered. There was no wine bottle opener (we had to wait until we received our luggage to get the one we brought along), the refrigerator was warm as was the beer that was sitting on the countertop. 2. I had to clean the bathroom countertop & back splash as there was soap & toothpaste splattered all over. Michael had to clean the vent above the toilet. Michael cleaned the balcony door windows and the balcony windows just so we could see through the yellow film. 3. After returning to our stateroom from a tour of the ship & a light lunch, we noticed our room was FREEZING. We tried turning the temperature controller to full hot but the room remained freezing as the controller didn't work. It was so cold we could not sleep. The next day we found our steward, explained the temperature problem to him - even asked for a heater for the room. He told us the ship had no heaters & only air conditioning came through the vents. We then asked for additional blankets - he showed up with one the following day. Meantime I found 2 more in the drawers of the daybed in our room. Michael took a pillow & stuffed it in the vent to keep the cold air from coming through. When we found times we needed more warmth, we turned the blow dryer on to let it heat up the room. Really - an Alaskan cruise on a ship with no heat! 4. The balcony door leaked cold air & only partially latched on the top & the bottom. We listened to wind coming through the door constantly because the door molding sealant was partially replaced. 5. By Thursday, my face started to swell & was so swollen on Friday my eyes were slits when I woke up. We had to go to medical to get Benadryl for $10.00 before we could get off the boat in Skagway. I ended up taking Benadryl & an antihistamine plus use antihistamine crème on the rash on my face & upper body the rest of the trip which meant I spent a lot of time sleeping instead of trying to enjoy myself. Poor Michael was bored to death sitting in a room with nothing to watch unless we PAID for it. I had to sleep with my bathrobe as the top sheet to keep the linens from touching my face & used the blow dryer to dry off after a shower. Thank goodness we brought our own pillows. It took me another week after the cruise to get back to normal. 6. We would get into port & the balconies would get scrapped & painted. Now we have to listen to a hammer chipping paint & have paint scrapings long with other debris on our balcony with the enamel paint smell coming into our room through the leaky door as well as paint drippings on our balcony chairs. 7. We ran out of hot water twice while showering. I could tell who used the shower soap & who didn't. Maybe it just doesn't get changed often enough. 8. Twice Michael ordered room service, beer with limes & got LEMONS instead. He had to explain the difference to the delivery person & for this we got charged a 15% gratuity! 9. We were on the fifth deck which ended up being the gateway to the kids area. This is ok except the kids & parents were running up & down the deck all day & into late hours. Maybe they should post: NO RUNNING signs! 10. The 15% gratuity may be standard but the service yielded 10% or less especially since we prepaid the gratuity. 11. We were late getting to Victoria which was disappointing & would have liked to have spent more time there. Couldn't have gone ashore anyway, couldn't hardly see through my swollen face. Carnival contacted me & offered $100 towards another Carnival cruise. Really - I couldn’t wait to get off that ship & will not cruise again. Read Less
3 Helpful Votes
Sail Date: April 2018
We were looking forward to the cruise to Hawaii,we heard so much about all the beautiful flowers and how the islands were amazing but it was a disaster .The ship docked on the side of the port that was all industrial,didn’t see any ... Read More
We were looking forward to the cruise to Hawaii,we heard so much about all the beautiful flowers and how the islands were amazing but it was a disaster .The ship docked on the side of the port that was all industrial,didn’t see any flowers only tankers and large containers . When we docked in Maui we had about a 20 minute walk to get out of the port and it was a bad smell walking through and when we finally got out , there was nothing to see or do only walk about another 20 minutes to go shopping .They were doing renovations on the ship ,heard a lot of grinding bad smell from that and the smell of paint .They had parts of the ship roped of while the work was being done so you couldn’t enjoy the ship .The food wasn’t the greatest,mostly pork and beef which the blood was running out of the beef,asked if they could give me some beef that was cooked but couldn’t .Phone carnival to let them know about the experience we had and they offered a 50.00 dollars on board credit towards my next cruise ,not good enough .This is our 15 th cruise and the worse one , so disappointed waste of our hard earned money carnival just don’t care . Read Less
Sail Date: April 2018
We choose this cruise because of the itinerary -travel person recommendation. This was the worst cruise we have ever taken and we have been on many and other cruise lines. First and last time with carnival. The decor was overwhelming ... Read More
We choose this cruise because of the itinerary -travel person recommendation. This was the worst cruise we have ever taken and we have been on many and other cruise lines. First and last time with carnival. The decor was overwhelming and heavy - not for a fun cruise. Rooms were large and good. Food not too good in fact they ran our of a lot of items. No marmalade jam. No english muffins - these were on the dining room menu. They weren't brought on board when cruise started from Sydney. Commercial bread - not made on the ship and the dinner rolls when microwaved for dinner came out as little bricks. Even when boarding and departing the process wass terrible., Who ever decided to leave all the luggage in the elevator areas need t review who this should be done. Perhaps they should go on other cruise lines to see how smooth this process can be for the passengers. Shore excursions was not easy - we had to find our own way to the buses and then had to wait for latecomers - so the trips we shorter than advertised. Other cruise lines have all the passengers waiting in a specific area, tagged then escorted to the waiting vehicles. Way to go!!!. Entertainment was geared for children - nothing for adults until; the 15th day of a 17th day cruise. My husband was bored out of his mind. Couldn't arrive in Honolulu fast enough. I can say a lot more - but I think the above is sufficient. Read Less
Sail Date: March 2018
I am glad this was only a 3 day sampler. I read dozens of reviews prior and decided people must be super fussy, that after all the cruise line info detailing how wonderful everything is, the reviews detailing how awful everyting is must ... Read More
I am glad this was only a 3 day sampler. I read dozens of reviews prior and decided people must be super fussy, that after all the cruise line info detailing how wonderful everything is, the reviews detailing how awful everyting is must be wrong, people must be too demanding. Staff were hurrying at 8.30pm to take food trays away, there was nothing available after that. We got a "PIZZA" delivered first night, it was crust, a wipe of tomato paste and six pieces of salami, no cheese nothing else on it and it was wet and sloppy like it had been in water or something. We paid for a balcony cabin, bottom of door to balcony and hinges were rusted, decor was like Las Vegas in the 1960s, all brown and dark, staff we saw, although we did not approach them for anything, were surly to passengers who did request something. We ate at the so-called restaurant on the second night, main meal consisted of a scrape of balsamic vinegar, ONE PRAWN and one undercooked potato in the skin. I AM NOT JOKING. No butter, no bread, I simply could not believe it. Brochure said dress up for dinner, they were letting in people in tee shirts, shorts and thongs. Made a mockery of dressing up. Went to back of ship, several lounges had books or towels on them, (this was 7.30am) things had been left there overnight as they were all wet. Hokey entertainment, in total a truly disappointing experience. I will never cruise again. Wont go on about everything else. But now I believe what people write about their cruise experiences. Breakfasts were good though. Only meal that was satisfactory. Read Less
3 Helpful Votes
Sail Date: March 2018
This was our first cruise and we chose Carnival for the child care and child friendly services offered. Really, really wish we had done more research before deciding this looked like the best option. The embarkation and disembarkation ... Read More
This was our first cruise and we chose Carnival for the child care and child friendly services offered. Really, really wish we had done more research before deciding this looked like the best option. The embarkation and disembarkation were fine, we were more than happy to get off the ship as quickly as possible. We were fast-tracked at embarkation because of the age of our child (2 years old) which made things much easier as waiting in a line that long would have been a nightmare with him. The ship itself needs a lot of work. Everything, EVERYTHING is dated, not entirely clean, and just feels like it hasn't had upgrades or possibly even maintenance in a long time. We got an upgraded Balcony stateroom, which looked great in the pictures, but didn't live up to that at all. The room itself was clean, however one of the bedside table lamps wouldn't turn on. The bathroom was just barely clean. There was what looked like mold on the inside of the shower screen, there was a pool of water in the glass dish in the shower and the exhaust fan in the shower didn't work, which left everything in the shower and powder room steamy and moist. The shower area was probably the most desperate part for an upgrade. If that alone got some love I could probably have forgiven the rest of the room. I'll start with the included dining in the main section (the name eludes me). This was sub-standard at best. The food was left out a little longer than it should have been. I saw people trying to reach fresher food beyond the stale stuff at the front being told "It's all the same" No, it's not...because the fresh stuff is fresh, the not so fresh stuff is...not fresh. The eggs were probably the worst part of breakfast as they were curdled, wet and the couple of times I risked getting them a lot of it had a crust from sitting under the heat lamps. There were maybe 1 or 2 meal options that were pretty good, the rest were both very low quality and sometimes looked a little unsafe to eat if I'm perfectly honest. My husband and I weren't feeling too flash after the first night and it definitely wasn't sea sickness *wont go into too much detail and TMI's* I'm sure the restaurants and paid dining areas were fantastic, but I'm not prepared to pay a huge amount of money when I was under the assumption that even if food is included in the price, it should still be edible. I thought I would get fat and happy as I've heard this is the norm on a cruise. I can pack away food quite well usually....I met my match here, and not in a good way. I'll move onto room service. Basically paying for things in the included section of the dining to be delivered to your room. So, if you're feeling particularly lazy (and trust me I get it, that's kind of what a cruise is all about) you get room service. So we only bought "freshly brewed coffee" and "hot chocolate" through room service as we felt paying for things we could get for free was a bit silly. I'll now explain why we ordered these things through room service. There are NO options for milk, bar full fat and skim. You can get soy, but you have to pay for it, through room service. a coffee with soy milk wasn't too pricey so we ordered 2 on the second day along with the complimentary soy milk, any additional soy milk was an extra $3 per cup of. Now, the "freshly brewed coffee" is actually Blend 43 in boiling water, delicious...if you don't mind the taste of dirt. This is not "freshly brewed coffee" this...is a joke. The Hot Chocolate was equally disappointing, being as it was a sachet of Nescafe powdered hot chocolate and some boiled water. Fortunately this was able to drown a portion of the taste of Blend 43 out of the coffee, making it just barely drinkable. Comon Carnival, these things are provided free at hotel and motels, why am I paying 3 bucks for them?. We unfortunately didn't get to enjoy much entertainment and activities so I can't comment on those and can only say that what we saw in passing looked good. Our son had almost recovered from a cold and the residual nighttime cough turned into a full blown cold again on day 2. We brought him to the medical centre and were told it would cost $120. Pricey, but OK, we made peace with that. He had his vitals checked and then we were put through to the Doctor, who asked us questions about the vitals, because she didn't seem to have any record of the tests that had just been done, and had to go and re-do most of them (why?) We were asked to sign a couple more times, never told of any extra costs associated with the visit. At the end of the cruise I look at the tally of costs and there is a whopping $260 dollars worth of medical expenses that has been charged to our credit card If there were extra costs associated with the visit I would have appreciated BEING TOLD. There was not one mention of any other cost than the initial $120. This was unacceptable. While I hate having to pay that much to visit a doctor and get some meds, the costs should have been explained in full, not partially. While I know most of this review is negative, I want to actually end on a positive note. The staff were awesome, they were always friendly, our stateroom assistant dude (forgotten his title, sorry) was amazing, he remembered us by name and always said Hi to our son. We had no issues with the staff, I think the problem is staffing in general, in relation to cleanliness, there just aren't enough staff, corners will be cut if you don't have enough people to do the job properly, that falls under bad management, the staff were fantastic. The drinks were great, although a bit pricey. We didn't mind paying a little more than we expected as they were made strong. They made an unpleasant cruise more tolerable in a long island ice tea haze. Would never do this again, this has put us off going on any cruises in the future. If, for some reason, we did decide to do it again we wouldn't take our kid. The Daycare was fine, although our son didn't really want to be there and kicked up a fuss on the one night he was well enough to be in it. Just would have been slightly better without the kid, want to be truthful, we have a terrible child, we love him...but he's also a nightmare. If your kid's a nightmare, best leave them with relatives. Read Less
1 Helpful Vote
Sail Date: February 2018
Having just taken a 10 day cruise from Melbourne (Australia) to New Zealand on the Carnival Legend, I would like to make a few points in relation to this cruise. 1. On boarding the ship in Port Melbourne there was a total lack of ... Read More
Having just taken a 10 day cruise from Melbourne (Australia) to New Zealand on the Carnival Legend, I would like to make a few points in relation to this cruise. 1. On boarding the ship in Port Melbourne there was a total lack of information and a lack of staff to advise in which direction we should take to find our cabins or even where the elevators were. 2. Seating on the Lido deck during meal times, well is that a misnomer. There is a total lack of seating available to accommodate paying guests. This is further exacerbated by the inability of many persons to use a degree of common sense and leave the eating area once they have finished and not sit there reading, playing cards or just being completely ignorant of others. At the same time the crew seem to have an inability or are not permitted to ask these paying customers to move on once they have finished eating, 3. Most of the Public Address systems on Deck 9 did not work and announcements were unintelligible. 4. Well everyday at noon the Captain's announcement, oh what a laugh, we are advised the longitude and latitude of the vessel (Highly useful information) and the depth of the sea and then finished with a Bon apetit Ciao, Ciao. What would have been more preferable would be "We are 12 hours sailing from Milford Sound and the expected weather on arrival is.... etc etc" Even when sailing back no announcements such as that land you see over to the right is Wilsons Promontory. 5. Well do not bother trying to ring Guest Services from your cabin, after four attempts and no response, went down to be greeted by a rude Asian woman with little grasp of the English language. Who was of no help at all. 6. There is an over preponderance of upselling from virtually the minute you board. This ranges from the Happy snap boarding/disembarking, meeting the Captain ($45 or there about) ship tour ($95) photo shoots (up to $4000) Even the chocolate shop ($4.50 for a Chomp Bar on board $0.80 cents at Coles). The cruise tours when on land, now that is a joke talk about overpriced. Everything is based on getting the maximum $$$$'s out of your pocket. 7. On 25 February 2018 whilst moored at Port Chalmers and having to be back on Board by 16:30 hours an announcement was made (supposedly) at 17:00 hours that the vessel was not sailing due to inclement weather and that we would not be sailing to Akaroa. This is absolute and utter nonsense, as we were a party of five adults in 3 different cabins and not one of us heard that announcement, if it had ever been made. As we and many others would have been happy to stay ashore in Port Chalmers for a few more hours. In fact the very first we knew of this was at approximately 19:30 after seeing a notice on the shops on board. To add insult to injury a notice was in our letter receptacle late that night/early next morning advising all this and yet it was dated 24 February 2018. I do have a copy of this note. What a joke. 8. Be careful when booking a cruise as the Carnival Cruise Brochures we booked against indicated Christchurch as the Port of call, yet when booked and paid for we find out it is Akaroa, 90 kilometres by land from Christchurch. Check what you are supposedly provided in your cabin, such as a bathrobe, as per brochure, well you could purchase them. 9. Many of the activities on board are highly immature and really do leave a lot to be desired, the stage shows well I may be tone deaf but the singers were definitely attempting songs well out of their vocal ability. Yet the Freddy Mercury tribute fantastic, a couple of the comedians great and very good and then absolutely pitiful. 10. When you have staff at Guest services at least attempt to have information available. Our question (3 days prior to Akaroa, which was cancelled) was "How does the ticketing process for the Tenders for Akaroa proceed?" Could not be answered. 11. Disembarking at Port Chalmers was an absolute shambles over one hour to get off the ship. Scanning bags leaving, one scanner on Deck 2. there scanner sitting idle. 2,200 odd passengers that are disembarking, does not take a math genius to work that one out. Yet Wellington no scanning disembarking.. 12. Well it states there are laundries aboard. Good luck finding them as there is nothing provided in your cabin such as an A4 sized map of the ship advising where things are. Communication is lacklustre at its best, except when there is a supposed sale of items from the supposed Duty free shops. Be warned the best items are the Alcohol and Cigarettes. (Just remember coming back to Australia only 25 cigarettes per person). One major point the Cabin Stewards and wait staff in the restaurant are fantastic, always smiling, always helpful and go far and above, yet the least recognised on board. They are the ones that make this cruise line look good and the back of house staff that are not normally seen the cleaners and engine crews. The officers well show ponies in a uniform. Read Less
Carnival Legend Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.5 0.0
Entertainment 4.0 0.0
Public Rooms 3.5 0.0
Fitness Recreation 4.0 0.0
Family 4.5 0.0
Shore Excursion 3.5 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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