5 Helpful Votes
Sail Date: December 2018
The evening shows have always been the weakest of the Silversea's offering followed by the tours which tend to be lame and very overpriced. On the Silver Muse just about everything else is sub standard as well. It would seem ... Read More
The evening shows have always been the weakest of the Silversea's offering followed by the tours which tend to be lame and very overpriced. On the Silver Muse just about everything else is sub standard as well. It would seem Silversea has had problems finding enough extra staff for this relatively new larger ship and as a result many of the barmen are incompetent and waiting staff untrained. The chef's too have some weird interpretations of well known dishes albeit this is not the weakest area. 8 restaurants is too many though, better fewer and less strange.Our cruise from Bali to Sydney was not full (it would have been even worse on many fronts if it had been) but even so they ran out of things. What was even more unacceptable was that people left and joined the cruise at nearly every port making it seem like an upmarket ferry. Some were on for just 2 days! Needless to say we were not given or told about this option having booked and paid long ago. Due to Silversea not doing well currently they are now offering all manner of incentives such as this, included tours and cabin credits to try and get bodies in beds. They are very keen during the cruise to sell future cruises to their captive audience but based on the above one must seriously question the wisdom of falling for this. The price may rise as time passes but so very well may the incentives! As for celebrating Christmas I would simply say that in my opinion Jingle bells and Rudolph the red nosed Reindeer are not carols. New Year was a little better being harder to get wrong. All in all this felt like a shakedown cruise which is not what we paid for. The private owners of Silversea sold 67% of it last year. They made a mistake - they should have sold 100% as the once very good Silversea is slipping down the rankings fast. Read Less
3 Helpful Votes
Sail Date: September 2018
Friends suggested it would be a great vacation my first in over 20 years I saved up all year for this snd everything about it was a huge disappointment the captain snd staff did nothing to make me feel safe in the upcoming typhoon and I ... Read More
Friends suggested it would be a great vacation my first in over 20 years I saved up all year for this snd everything about it was a huge disappointment the captain snd staff did nothing to make me feel safe in the upcoming typhoon and I left the ship due to my great for my safety along with 8 other people in my group there was NOTHING remotely luxurious about this ship it looked old and in need of a makeover and the room was sad snd depressing and in need of an major update it was really shabby the crew and captain had. I plan for the impending storm and made all of us terrified instead of feeling safe I would never recommend this cruise line to anyone it isnot what is advertised and I lost a lot of hard earned money for nothing and had no vacation at all Read Less
2 Helpful Votes
Sail Date: July 2018
Past experiences were very good on The Wind, Spirit, and Silver Galapagos. The dining service on the Muse was deplorable. The food was inedible (we even lost weight on this cruise). Having to make reservations was a chore and the ... Read More
Past experiences were very good on The Wind, Spirit, and Silver Galapagos. The dining service on the Muse was deplorable. The food was inedible (we even lost weight on this cruise). Having to make reservations was a chore and the Japanese specialty restaurant was so poor, we felt scammed at $60 per person. The men having to wear a jacket while dining alfresco in Italy during the summer is punishing. The dining offered during the excursions was equally deplorable. Pretty certain the veal was actually foal during the Slovenia excursion. Two days in Kofu Greece is two too many, and one day for Rome is two too short. Overall, the ship is too big to do it the way a smaller ship does and not big enough to do it the way a larger ship does. Quality food sourcing and preparation is a lot easier for 200 guests, than 600. Gym is way too small; not enough equipment for 600 guests. Casino too small not enough gaming fir 600 guests. Shops on board are too big and stocked with lower end products. Would serve them well to have a Bulgari Boutique, after all, they serve their bath products and have a captive audience. Seems like a wasted opportunity for Bulgari. Overpriced, under delivered. Read Less
2 Helpful Votes
Sail Date: June 2018
Liked the itinerary and found the ports in Greece to be very disappointing. restaurants on board the ship disappointing overall food very disappointing cold food and poor options. Our Butler service was poor. Virtually no entertainment ... Read More
Liked the itinerary and found the ports in Greece to be very disappointing. restaurants on board the ship disappointing overall food very disappointing cold food and poor options. Our Butler service was poor. Virtually no entertainment on board. The Ports in Greece were very disappointing to us. Disembarkation was the worst I have ever experienced. 2+ hours to disembark a ship of this size. For the cost of this sailing we could have helicoptered between our favorite golf courses in Ireland/Scotland. Rented a luxury home in Napa Valley for a month. Will not ever rely on Silversea quality again. We could not have been more disappointed overall. The quality of beverages we could order was crazy poor. The Pizza restaurant could not make a crispy pizza no matter how many times I sent one back. I asked for Don Juan Tequila they could not get any?? I feel like the breakfast buffet was the worst of all. Read Less
3 Helpful Votes
Sail Date: April 2018
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and ... Read More
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and selection of food venues is the worst of any of my over 1000 sailing days on various lines. Basically only 2 inside restaurant choices for lunch daily. Both serving below average food in selection and quality. Do not open the Japanese restaurant nor the IndoChina for addition luncheon variety except on shore days, which makes no sense. Other than the IndoChina restaurant, menus remained the same in all the inside restaurants for an entire cruise. Not even Evening Specials. Think the only reason for keeping the Atlantide Restaurant open (the worst of all the eating places) is to drive passengers to the 2 pricey optional restaurant choices.....neither of which is outstanding. The best food is offered in outside venues with no enclosures for weather considerations. This is true of both lunch and dinner. The Grill serves hot food and good service. The Pizza Parlor is also excellent. The Italian restaurant, which you would expect to be outstanding due to the ship's owner ship is barely adequate. Menu does not include such staples as meatballs, sausages, Ceasar Salad or cannolis. Gravy ( sauce) is ok but not authentic Italian taste or quality. The bar service was very good as well as the nightly entertainment in the bar. Overall entertainment was amateurish with young on- board singers and dancers and a couple of guests. No professionals. Activities on the ship definitely designed for non-active seniors. The usual bingo, trivia games,etc. Cabins and the ship in general were clean, modern and very pleasing. Excursions were fun and well handled by the staff as were the post trip hotel accommodations and transfers. Read Less
5 Helpful Votes
Sail Date: December 2017
Its impossible, in a few words, to describe just how bad this cruise was! The way the restaurants were run, the quality of food and service, was just disgusting. I have sailed with Silversea's over a 100 days, but never, never ... Read More
Its impossible, in a few words, to describe just how bad this cruise was! The way the restaurants were run, the quality of food and service, was just disgusting. I have sailed with Silversea's over a 100 days, but never, never again. I firmly believe this company has now set its sights onto a totally undiscerning client, who will accept a much lower standard. Of the passengers I spoke to, not one disagreed with my complaints. This review site gives you tips on the subjects to write about, so I will rate out of 5, each one: Ship) 2 - No atmosphere at all, and badly laid out. The main bar was too big and lacked atmosphere. Its was Xmas, but the entire room had just one small Xmas tree, no other decorations. The service of canapes was virtually non existent and when they did arrive, usually very few left on the tray. Much less staff than you used to get. Non of the staff, including management, or indeed the Captain, had a smile on their faces. They walked about as if just trying to get through the day! One passenger commented that she thought they were actually virtual reality and not human at all! Cabin) 3 - Average, with some very poor design faults Dining) 0 - An utter disgrace, not helped by poorly trained, surly eastern European staff. The food had little choice, poorly cooked and invariably cold! Same menu for a week at a time, with everyone fighting to get a table of 6 or more. The restaurant management were never around to take complaints. I myself asked to see the food and beverage manager, which took from 10pm one evening to 11am the next to get to meet him. Entertainment) 1 - You get what you pay for. Second rate holiday camp entertainers. Service) 0 - The worst I've ever encountered on board a ship, and I've cruised for over 50 years! Shore excursions) 0 - Words fail!! In summary, Regent Cruises here I come!!!! Read Less
3 Helpful Votes
Sail Date: May 2017
We chose this cruise because we love luxury travel and thankfully we are able to afford it. There is a saying you get what you pay for, well just not on this ship! Our family had 2 connecting suites. We were not able to sleep due to the ... Read More
We chose this cruise because we love luxury travel and thankfully we are able to afford it. There is a saying you get what you pay for, well just not on this ship! Our family had 2 connecting suites. We were not able to sleep due to the very loud vibrating noises we could hear off and on throughout the cruise. We spoke to the Hotel Director many times about this but it was never resolved. We were told by other cruisers that they were having problems also. There is nothing luxurious about not being able to sleep and then being ignored! The food was good especially La Dame where the service was excellent. We did not try the Indochine because the food is spicy which we do not enjoy and when we spoke to other passengers they said they did not enjoy the food there. Our son enjoyed cooking his own steak on a hot rock at The Grill. The service and food was good at Kaiseki. Having to have advanced reservations for every restaurant was a hassle. Jovanna in the excursion office were great and extremely helpful! The decor of the ship is boring and the art is awful. But everything is new and the crew did a great job keeping it spotless. Read Less
7 Helpful Votes
Sail Date: January 2019
Lawrence was amazing in talking about wine, so much so, fasting and not eating would have been an option. But not one beef serving was edible. We laughed at lunch when the knife could not cut the beef and the kangaroo was more tender. ... Read More
Lawrence was amazing in talking about wine, so much so, fasting and not eating would have been an option. But not one beef serving was edible. We laughed at lunch when the knife could not cut the beef and the kangaroo was more tender. Again, would go to drink wine, but fillet in Indochine tasted like liver and even cheeseburger had No beef taste. Appears Royal Caribbean’s purchase poses issues. Rueben sandwich at lunch had quarter inch non chewable pieces of corned beef. Corned beef hash was not edible at breakfast. Breakfast sausage was unchewable. Cheeseburger had less taste than fast food American Burger King. Ship is nice and new, under decorated. Line must have run out of money during process. Would return for wine lectures, but not to eat. We laughed at lunch when the kangaroo meat was easier to cut than the beef freshly cut across the Dias. But it is not funny. This is a new magnificent ship with a crew trying so hard, a great butler, and yet you chew a piece of waygu beef, on and on, and put it back on your fork, and hide it on your plate from the attentive trying staff who are trying to do their best. Lobster tail twice with so much cartilage to be inedible. Why, we wonder, when everything else seems great. Crew seems on edge. Butler was great but asked if we would rate him, as though things were in flux. He was great. Food was not. Read Less
3 Helpful Votes
Sail Date: September 2018
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide ... Read More
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide tells people best way to get to the beach area is this train.So everybody goes not knowing that you could walk.Now the guide is on the train and if you don’t go you will not know where to walk.This should have been included .Tour was overpriced as well. All tours were overpriced.Some you could not understand the guide.Entertainment was awful.Beds are not American queen size.They are not 60 inches wide.10 nights of limited sleep.Regent seems to have fit king beds in there stateroomThey just remodeled this ship .Why not put in king size beds.Beer that was in the refrige was stale.Best beer was from the tap Read Less
3 Helpful Votes
Sail Date: August 2018
Cabin was fine but not luxurious. Average compared to other cruise lines with a balcony. Entertainment was poor and boring. No music at the pool and servers did not come up to us and ask us if we wanted a drink. I had bought an excursion ... Read More
Cabin was fine but not luxurious. Average compared to other cruise lines with a balcony. Entertainment was poor and boring. No music at the pool and servers did not come up to us and ask us if we wanted a drink. I had bought an excursion for a total of $258.00 and messed up my day so we missed it. I couldn’t get a credit for another excursion and for the price I paid for the actual cruise I was disappointed they would not work with me. I didn’t like having to pay to dine at two of the restaurants. Food was good but I’ve had great food on Norwegian, Holland America, princess and holland. Was disappointed there was not an omelet station and that I would have to order one which took a long time to get. Breakfast was mediocre. The ship wasn’t gorogeous like I expected for a luxury cruise. I did like the size of the ship. The excursions were very pricey. The wait staff was nice and our room Butler was exceptional. Our stay in the ports were pretty short and didn’t like how we ended in Rome but there wasn’t any time to visit the area unless we booked a hotel. Read Less
Sail Date: January 2018
The Muse is a beautiful new ship and it will not disappoint your expectations. But, near the last minute, SilverSea pulled one of the prized destinations in favor of another day at sea. Many of our fellow passengers referred to that as a ... Read More
The Muse is a beautiful new ship and it will not disappoint your expectations. But, near the last minute, SilverSea pulled one of the prized destinations in favor of another day at sea. Many of our fellow passengers referred to that as a "SilverSea bait and switch." We agreed with that and there was never an explanation as to why they pulled that. The food was generally better than we have experienced on other high-end cruises but the kitchen cannot seem to get the meat temperature even close to what you ordered. On our first night in LaDame two of the three that ordered a meat dish rare to medium rare got medium well to well done entrees. The next night at Atlantide we had six orders of beef or lamb for rare to medium rare and three of us got plates with medium well to well done meat. That frustration with that fundamental kitchen mistake continued throughout the cruise. They really need to fix that problem. Our butler was well meaning but not very hospitable - especially toward my wife and the wife of a neighboring suite that he took care of as well. However, two couples we were also traveling with on Deck 5 had an exceptional butler. The Cigar club on Deck 8 was a marvelous place to enjoy a cigar and fine scotches. The biggest disappointment (beyond the bait and switch) were the excursions. They were widely considered awful and awfully expensive. Of course, there were a couple exceptions to that general rule. If I were ever tempted to do that cruise again (and i never will be so tempted), I would book private excursions. Read Less
2 Helpful Votes
Sail Date: January 2018
We chose this cruise when it was shortened from 18 to 12 days, ending in Lima rather than Valparaiso, which became an optional 5 day extension. We knew that there would be 5 days at sea, and assumed that those days would essentially be ... Read More
We chose this cruise when it was shortened from 18 to 12 days, ending in Lima rather than Valparaiso, which became an optional 5 day extension. We knew that there would be 5 days at sea, and assumed that those days would essentially be like staying at a 5 star hotel, and they were in some ways. There were 4 ports of call, but we will return to this. The cabin was beautifully appointed as was the entire ship. One could dine in any of the 6 restaurants, with 2 having a surcharge. All but one were excellent and commensurate with a ship of this caliber, with the exception of La Terraza, which served breakfast and lunch, but became an Italian venue for dinner - clearly inferior on all levels, with poor timing (forever) and average food. As for entertainment and activities, fair at best - clearly subpar. On prior voyages with Silversea, there were activities on the deck - pilates, yoga, etc. Here they were relegated to an interior stretching room and limited to 8, which filled immediately. Lectures were in a dark theater at 3 pm rather than in the Panorama lounge, a large space that could accommodate large numbers, with windows as well as a darker corner for slides. Earlier cruises had one night of Dinner Under The Stars, a wonderful buffet on deck - not here. I think that you get the message. The main pool deck even lacked background music - there was one afternoon with live music as background . As mentioned the service was excellent. Last but not least, the ports were fair. Cozumel, where we arrived on a Friday, along with four five thousand person boats. A tour that we bought from the cruise line was SO horrible that the cruise line refunded the cost of the 12 hour debacle. The other ports were fine.................clearly more thought and vetting needs to be done with the subcontractors.................so that's it. I certainly will research the passenger population as well as the ports for the next voyage. I hope that the "kinks" will be ironed out, as the line becomes more familiar with the ship............. Read Less
6 Helpful Votes
Sail Date: December 2017
We chose Silver Sea because of the Travel & Leisure review. We are sorry we did. The office staff who booked our reservation proved to be incompetent and unavailable. I had to go to senior management to handle the simplest of ... Read More
We chose Silver Sea because of the Travel & Leisure review. We are sorry we did. The office staff who booked our reservation proved to be incompetent and unavailable. I had to go to senior management to handle the simplest of questions. Then as time progressed important facts of the cruise kept changing, like the formal dress policy for which my wife had purchase dresses. This continued with the boarding time for disembarkation, the times and content of excursions, and the dinner times for restaurants. The people above us in our cabin were so loud we could not sleep. My wife got sea sick. The toilet kept leaking water which my wife tried to control with towels and ten came down with norovirus. That pretty much ruined our trip. Our butler and cabin assistant were helpful. The restaurant help were all very good and the food was excellent. But it does not balance against the management incompetence and the cost. Read Less
6 Helpful Votes
Sail Date: October 2017
You would think this is the greatest boat in the world. I've got news for you--sail with Regent or Seabourn instead. The pre-cruise hotel night was outrageously priced. The transfer from the hotel to the Silver Muse was unnecessarily ... Read More
You would think this is the greatest boat in the world. I've got news for you--sail with Regent or Seabourn instead. The pre-cruise hotel night was outrageously priced. The transfer from the hotel to the Silver Muse was unnecessarily delayed by the bus company. The cruise was egregiously overpriced, not only the cruise fare itself but also the shore excursions. Beware of the add on charges for dinner at two of their restaurants. The food at best is only comparable to our other cruises. The entertainment and lecture theater at the rear of the ship only has one level, no balcony! The Dolce Vita area on Deck 5 is oversized and plain. The gym does not have enough stationary bicycles for morning workouts. There is incredible pressure exerted by the spa staff on the passengers for expensive pain relief treatments. For a new ship, the "deluxe cabin veranda" bathrooms were embarassingly small, with only single sink basins and a small triangular shower stall with no room for a single bather to turn around in. The movie choices in the cabins were exceedingly limited and dull. The butler couldn't even keep the cabin refrigerator stocked with pineapple juice at all times. When I asked him for grape juice, he replied that he wasn't sure that item was available. Overall, this cruise did not represent value for value received. Read Less
3 Helpful Votes
Sail Date: October 2017
We chose this cruise because of the total navigation of South America. Unfortunately, we also chose Silversea's newest and largest ship, the Silver Muse. As seasoned Silversea cruisers we have loved all of our previous cruises and all ... Read More
We chose this cruise because of the total navigation of South America. Unfortunately, we also chose Silversea's newest and largest ship, the Silver Muse. As seasoned Silversea cruisers we have loved all of our previous cruises and all of Silversea's ships, but the Silver Muse is, to date, a litany of disappointments - none of which is down to the ship itself. which is lovely. It seems to my wife and I that Silversea have decided to try a larger ship concept without considering why Silversea clients come back year after year - "Intimate Cruising". The suites and room staff service is still the "Intimate Cruising" that Silversea is renowned for, but they don't seem to have been able to transfer this to the restaurant functioning of a larger vessel. Most at fault is the dining - The Atlantide (the main dining room) has not had a menu change for three weeks, the same applies to the other restaurants and dining areas. The restaurant staffing also does not seem capable of serving the larger dining room and number of diners with the same 'intimate' wine and food service of the rest of the fleet. School report 5 out of 10 - must do better!! Also, the quality of the new in-suite entertainment system is excellent. Unfortunately however, the choice of viewing is extremely limited and the sound proofing between the suites is totally inadequate - to the point that we can hear the adjacent cabin's TV over and above my wife and I's conversation. Our recommendation - don't try the Silver Muse until these issues are resolved!! Read Less
11 Helpful Votes
Sail Date: September 2017
We chose the Muse because we have liked SilverSea based on our previous experiences and we like long transoceanic voyages. So we chose the 16 day UK to Montreal. We were extremely disappointed. Our disappointments went well beyond the ... Read More
We chose the Muse because we have liked SilverSea based on our previous experiences and we like long transoceanic voyages. So we chose the 16 day UK to Montreal. We were extremely disappointed. Our disappointments went well beyond the expected teething issues with a new ship and transplanted crew. SILVER SEA has obviously worked hard to CUT COSTS in the RESTAURANTS and the ACCOMMODATIONS. 1) All the restaurants REQUIRE RESERVATIONS FOR DINNER. It is nearly impossible to get a restaurant you want when you want it, even if you book months in advance. You are stuck with your advance bookings for the duration of your voyage. The preferable restaurants are fully booked all the time. 2) There is NO WALK IN DINNER RESTAURANT on the ship. Every restaurant is a reservation only "theme restaurant," a concept by some "restaurant consultant" who obviously knows little about high end cruising and what high end customers want and expect. 3) The RESTAURANT MENUS ARE FIXED and are VERY LIMITED. Each restaurant has a fixed menu of few items and the menu DOES NOT VARRY day to day. For 16 days we looked at the same food choices. UGH. And if you do not enjoy Asian or "pay extra" you are stuck with Italian or the limited Atlantide menu. 4) The lack of RESERVATION FLEXIBILITY means you cannot change your reservations mid-cruise to include new fiends or acquaintances. 5) The food was often POORLY PREPARED. I had a tuna steak, ordered MR, it was served brown on the outside and still frozen in the middle. The lettuce at the La Terrace buffet for lunch was freshly showered every single day, but not dried. 6) We had to accept a dinner reservation twice at the outdoor GRILL. Outdoor on the pool deck is fine in the Caribbean, but the North Atlantic in September? No. Windy and so cold we needed two hot stone cookers to cook our meal. Yes, they did serve blankets, but most guests gave up for room service. 7) ROOM SERVICE was slow and cold. We quickly gave up on that option. 8) STORAGE SPACE IS ABYSMAL. In the Silver Suite on the older ships we were used to storage space and shelves galore. Muse has NO storage to speak of. The refrigerator cabinet top is completely occupied with the coffee maker etc. There are two small sofa tables and a desk. The desk has two small drawers and the top is largely occupied by the various cruise materials. The vanity is small and without real storage. The hair dryer was stored in the trash can. The "dinning table" and chairs are fine. 9) Our Silver Suite had a big closet, but NO BUREAU, anywhere. The large closet had some closely spaced shelves located below counter level. The only way to access them was to bend way over and struggle to see what was on them. Accessing therm was nearly impossible. There were NO clothing drawers. 10) The furnishings were sparse and not suited to purpose. The big "comfy chairs" for relaxing and reading had no arms and were so uncomfortable that they were useless. Sitting and reading in them was impossible. The sofa (a pull out for a 3rd guest) was so deep that throw pillows were necessary to sit back, uncomfortably. 11) While I cannot point to any specific complaint my sense was that the ship is understaffed. Service in the restaurants was often slow and usually sparse in the lounge areas. 12) The overall operational attitude of the ship is illustrated by this example. The forward 11th deck lounge was teeming with people as we sailed from one port. I went to the bar and asked for a drink. The bar tender told me "no, it is not six o'clock yet." The clock above the bar displayed 5:58. The concept for the design and use of the restaurants and public spaces is poor for the purpose of the ship. The staff is well intentioned, if sparse. I was particularly impressed by the Sommelier and his team. Silver Sea can solve some of the problems with this ship over time, but her basic design will limit resolving most of them absent a total rework. She looks good but does not live up to the hyped brochures or the SS reputation. Silver Sea fumbled with this ship and the concepts supporting it. Read Less
3 Helpful Votes
Sail Date: August 2017
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in ... Read More
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in many instances was sub-par and with no flexibility of changing venues. Not having an open dining facility was a huge mistake which prevented guests to join one another. Our cabin # was 937 which was under the pool deck. You could hear movement of furniture from above in the cabin and in the bedroom area when at sea there was a load creaking noise as the ship swayed. It made for uncomfortable sleeping. Our butler, Anu, and his assistant were professional and caring. Read Less
1 Helpful Vote
Sail Date: August 2017
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had ... Read More
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had to do with the construction of the molding around the ceiling. You could see that they had this problem previously because it looked "Gerry-rigged. After bringing it to attention of crew hierarchy we were told the ship was under warranty and could not be fixed right now. Finally after us and our a joining cabins complained(they alsohad the same problem) the squeaking/loud noise was reduced by driving wooden shims the ceiling molding. Entertainment - nothing special. NO onboard lectures by special speakers regarding the history of our destinations especially Normandy the war/cemetery.On previous Silverseas cruises we had great lectures. Dining reservations are being changed so there will be a regular dining room no reservation necessary. Service personal - butlers etc. are very good. Ports and excursions most went well. We have been on many Silverseas cruises, but this ship has not found it's "soul". Read Less
3 Helpful Votes
Sail Date: August 2017
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our ... Read More
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our cabin attendants were fabulous. We can't rate the butler and his associate highly enough, especially during the few days I was ill. That's a consistent feature of Silverseas, the quality and training of the staff. The food was good too, especially in Atlantide and Kaeseki, but also in La Terraza and the Grill. We loved the cruise itinerary, with many of the ports on our bucket list. The time on shore was adequate for our requirements and we enjoyed ourselves in each of the Portuguese, Spanish and French towns and cities. But otherwise this was, in our opinion with 51 days of sailing on Silverseas, a poor shadow of the Silverseas experience we had come to love. The following aspects really annoyed us: 1. The dining arrangements are too regimented. You have to book every night of the cruise in advance, and for those of us who did not do so in advance, we had to take what was left available. 2. Dress code by restaurant, as opposed to by specified evening, detracted from the ambience of our evenings, because only those eating in the two formal restaurants tonight were dressed up. Half our formal clothes came home unworn! 3. There is a lack of intimate space on board. Dolce Vita is a huge open area that has a bar and piano tucked into one corner and usually has about 30 guests at cocktail hour. The Arts Cafe is sterile and poorly serviced, and we so missed the afternoon teas and cocktails in the Panorama Lounge. 4. Communication is atrocious. The public announcements only play in public areas, so if you are in your cabin when the ship docks or is about to depart you miss them. 5. The letter asking me to meet the head chef at 5pm on day one to discuss my food allergy was delivered to my suite while I was at dinner that night. We had only been able to get a booking at Indochine (late, see #1) but I couldn't eat any item on their menu. The staff didn't know how to solve that problem, and eventually we ate in La Terrazza after others had finished. 6. The captain's personal letter of birthday greetings for my wife was delivered 2 days late. 7. Our invitation to the Venetian Club (frequent travellers) arrived so late we were unable to change a reservation in the Spa so we missed the event. 8. Notwithstanding we had a letter confirming dinner arrangements for each night, when we arrived at La Terrazza on the last night of the cruise, the maitre d said we had no reservation and he had no vacancies so we would have to find somewhere else to eat. He could not offer any suggestions. I returned to our suite, unpacked the suitcase to recover the letter, and when I presented that to him his response was "it's not in the computer, I can't help). Thus the title of our critique, Basil Fawlty on board Silver Muse! 9. The ship was so impersonal. Everything is done by cabin number, so no one knows your name, with the exception of a few of the serving staff who made the effort. The executive had no idea who we are or what our history is with Silversea. We certainly won't sail on Silver Muse again. Read Less
4 Helpful Votes
Sail Date: August 2017
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of ... Read More
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of the ship (plenty of time to work out the kinks). Unfortunately, the Silver Muse did not provide any luxury despite the hype in the brochures and the extreme friendliness of the waiters. I had to wear ear plugs at night when the sea was even a bit rough because the ceiling creaked so loudly and the balcony door banged. The sewer-gas smell in our otherwise very nice bathroom was off-putting to say the least. It did get fixed. There seemed to be no professional chefs on board and no one in charge of the restaurants. We've had better food and better organized service in hospital cafeterias and retirement residences. We quickly memorized the menus that never varied, and we got tired of the meals being served somewhere between room temperature and lukewarm. In the Terrazza buffet, the pasta chef was sullen, his pasta often incompletely cooked (crunchy, not al dente) and covered in stone cold sauce. They never turned on the radiant food warmers in the Terrazza, so that the scrambled eggs, home-fry potatoes, and Asian lunch dishes (clearly made from leftovers) were barely warmer than room temperature. The soup was never hot; even when I sent it back three times, they never got it hot -- I was told the Terrazza kitchen was three decks down, which is why the food got cold on the way up. The service in Terrazza was friendly but disorganized; the restaurant managers were usually in hiding or chuckling in a corner with the head waiters; the chefs never made an appearance to check on the quality of their dishes, so they had no idea of the inferior results sitting on our plates. One head waiter was outstanding; she was the only one to actually supervise and pitch in when necessary; her name is Eileen. The officers rarely ate in any of the restaurants, and now I can see why; they probably got much better fare in their officers' mess. Atlantide, the premier complementary restaurant, served the same boring food every night: a hunk of fried fish or fried meat on a cold plate served with a few tasteless, boiled vegetables. No variation, art, creativity or skill went into any of the meals. Almost anyone can boil up a few veggies, throw a piece of meat on a grill, and then toss the lot onto a cold plate. But this was supposed to be six-star luxury. There were two nice appetizer dishes; but having the same things over and over got very frustrating and tiring. La Dame, the $120-for-two restaurant had terrible seating (you stared at either the wall or the wine rack), indifferent service, and pretentiously described food that was not served hot and was not as tasty as we can make for ourselves at home. The entertainers (Chantal and Esther) in the Silver Note supper club were lovely but the food was just plain weird. How can a bowl of rice mixed with quinoa, served dry and on its own, be classified as a appetizer? The tough lobster on mashed potatoes, served lukewarm, was edible but not exactly gourmet. We love Asian food, but the Asian Indochine restaurant produced nothing tasty or authentic. Our local takeaway Thai and Indian places serve much better fare. The Arts Cafe, run by Jason and staffed by the delightful Jhowel, Paulo, Richard, and Juan, was the dining highlight for us. Afternoon tea was served at four from proper tea pots with perfect scones along with real clotted cream and jam. Whoever made the scones really knows how to bake a scone (that person needs to teach the other bakers how to make American muffins and pancakes that are not a wet mass of partially cooked dough.) Jimmy and Luke were the terrific cruise director and his assistant. They added greatly to our enjoyment of the cruise and we felt very lucky to have them. Jimmy does a wonderful Team-Trivia and Luke an excellent Name-that-Tune. Both are warm and welcoming to the guests on a individual basis. Sad to say, we will never sail again on the Silver Muse. And before sailing on any Silversea ship again, we will need to find out whether all the ships have adopted the disastrous idea of the unvarying menu. Read Less
2 Helpful Votes
Sail Date: August 2017
1-Time of year 2-Ports of call 3-wanted to experience the new ship 4-The crew is exceptional. They are the best. It is like coming home to old friends. 5-All inclusive fare is very comfortable. I do not mind paying for ... Read More
1-Time of year 2-Ports of call 3-wanted to experience the new ship 4-The crew is exceptional. They are the best. It is like coming home to old friends. 5-All inclusive fare is very comfortable. I do not mind paying for excursions. 6-After a while these ports began to look the same. That is not your fault. I was sorry that there were no sea days to relax in between all the walking tours. The reservation system was a disaster. It prevented us from socializing with new friends. This has been one of our greatest pleasures as we have travelled with Silverseas since 1995. The same menu for 22 days is terrible. It is boring! Same menu in each restaurant. One evening (don't remember which restaurant) there was no salad on the menu. I asked if we could have a small salad. They said sure but it would take 45 minutes because it had to come from a different restaurant. I strongly object to a pay for restaurant. To have some special wines and exclusive menu for a few is unacceptable. You general wine selections more than adequate. It is very good. I understand the need for reservations on the upper deck (hot rocks) because of limited seating. You have to open up Atlantide and others for open seating. We could not hear any of the announcement by the Captain or the tour director in our cabin. Your communication system is lousy! We only hear in our cabins if there is a call to go to your muster station. There were no port lectures or enrichment activities or lectures. Had one bad tour experience where the guide spoke poor English and had little knowledge to answer our questions. Breakfast in our room was on time. Food does not come hot. Room service was fine. Butler was efficient and could not do enough for us. Getting on and off the ship is very easy and orderly. Lots of help getting on and off the tenders. If there is not more flexibility in dining by February 2018 (my next booking) I will cancel my reservations. Read Less
2 Helpful Votes
Sail Date: August 2017
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of ... Read More
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of the cruise starting with cabin, restaurants, shore excursions, service. The cabin and dining staffs performed admirably under the circumstances they had to deal with on this shakedown cruise. The shore excursions were poor. The food and wine in Atlantide and La Terrazza was below average however the wait and wine staff were very good. We found out that the menus in these restaurant had not changed since March. This is unacceptable. Since we had enjoyed several SIlversea cruise prior to this most recent cruise, we were very disappointed overall with the experience we had. In the past we had recommended Silversea cruise line to many of our friends. However after this most recent experience we will no long recommend Silversea. The final straw was when we scanned our statement we found that an unauthorized charge was listed as a contribution to a Foundation. While the amount was small the act of billing without our authorization was totally not acceptable and we requested that it be removed which it was. I do not know who authorized this action but it should never had happened. Read Less
4 Helpful Votes
Sail Date: August 2017
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite ... Read More
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite 1005 on the first cruise down to Silver Suite 932 for the second cruise. We had no issues at all with Suite 1005 which was on the same deck as the pool. We did have issues with restaurants and the standard of the food, wines etc for both cruises Entirely different matter when we transferred to Suite 932 • the balcony sliding door was off its track and they had to send maintenance to fix that • the air-conditioning was not working and they have to send a technician to reset everything from their control room • the cabin door wouldn't close properly so they sent somebody to fix that and then had to re-glue part of the vinyl cladding covering the door • the bath started gurgling and appeared to be backing up on itself and they had to send engineers to fix that The main ongoing issue was the extreme noise of metal banging on metal & chaise lounges being dragged across the decking. Suite 932 is directly below the pool bar and galley area which appears to have a dumb waiter that runs right beside this suite. The Guest relations manager was advised of this and apparently had engineers above us and people listening on two way radios in our suite to try and solve the problem. We advised her further on numerous occasions that the situation was still not resolved to our satisfaction. The noise started at roughly 7 AM in the morning and didn't stop at anything up to 11 o'clock at night. You could not have an afternoon rest or asleep and we had to use earplugs to try and dampen the noise Nothing that was done on the cruise appeared to alleviate the problem at all. You could also tell which one was our particular suite when docked as it was the only suite visible from shore that had a whole stack of black insulation foam taped around the pipes leading from the verandah balcony into the ceiling above our room. Our recommendation is to never, never, never book Silver Suite 932 and be very careful of any other Suite that is directly under the pool and bar area. Australia Silversea was asked to contact me upon our return and contact details were given to them of this. I waited three or four days after arriving back in Australia and when i received no response I rang them and was advised they would get back to me the next day after they spoke with the manager. Not having heard anything after a month I contacted Silversea Australia again and was told the general manager had been away on business and they were unable to make any decisions until her return. I was then told their idea of restitution was a credit on our next cruise. This was supposed to be a representation of 10% credit on the costs of the one leg of our cruise in Suite 932. All Silversea was really doing was issuing a 10% credit representing what was basically a Venetian loyalty discount on our next cruise If we decide not go on another Silversea cruise, we have not been given any compensation for this past cruise where all the problems were. I felt like we are being held to ransom and requested a refund but they said this was not their policy and will not do it. We could not use the Silver Suite as a Silver Suite and we did not use the veranda or enjoy the Silver Suite facilities at all because of the noise. We would really prefer to receive compensation by way of a fair and equitable refund so that we at least feel as though the issues that we had with this cruise have been addressed. We were not seeking a credit off a potential future cruise but redress for what has happened to us already. The credit note has to be used by October 2018 and I believe it should be open-ended at the very least. It appears that the attitude of Silversea is that the moment something goes wrong, they do not want to know about it at all. As has already been posted on the Internet by many others regarding the Silver Muse and its facilities, we experienced all the same disjointed restaurant bookings as others. In the main, we were unable to easily dine with other people that we met unless we were lucky enough to have the same restaurant bookings for that evening and even that created one or two hassles. The mishmash of having restaurants with their own dress standards meant further confusion when looking to change/make restaurant reservations with new friends. We had booked a number of the specialty restaurants with multiple visits planned over our back-to-back cruises. After trying them all the first time we cancelled all further bookings as it was very hard to justify the increased expense when the menu doesn’t change and the food standard was below par. A lot of the restaurants appeared to have premade a number of their dishes and food was very rarely ever served to the table in anything other than warm at the best. We even tried to have a meal redone but it still came out barely warm. We didn’t try again. Overall we were very disappointed with the quality of food on the cruise and the “supposedly quality” wines that were served ranged online at retail prices between 15-$20 AUD-hardly quality! We finished up dining a lot at the grill because we weren’t happy with the quality of the other restaurants but even their chips were precooked & put onto trays and when ordered they were re-cooked again. They were only thin fries with the result that they were dried out and invariably were served warm at the best by the time they got to our table. Apparently they do not have heat lamps at the grill kitchen as it was designed to be self cooking on the hot rocks. There are also no heat lamps to warm diners on some of those colder nights. A few staff were very good and it was a pleasure to be looked after by them but I feel that the overall standard was below what you would expect for a supposedly “six star” cruise experience. I could go on but we were very disappointed with the overall experience. We have already booked cruises for the next two years but they will not be with Silversea and after this poor experience I doubt that we will ever sail with them again. Read Less
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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