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  5. AmaBella (APT) Cruise Reviews
Sail Date: September 2018
We had to change from the AmaVerde to the AmaBella on this APT cruise half way through our cruise because of low water on the Danube. This involved a four hour coach journey. This transfer was only revealed to us two days beforehand even ... Read More
We had to change from the AmaVerde to the AmaBella on this APT cruise half way through our cruise because of low water on the Danube. This involved a four hour coach journey. This transfer was only revealed to us two days beforehand even though the company knew about it months ago; apparently they have had to do this transfer since June 2018. Rather deceitful in my opinion not to tell us from the start. The two ships are virtually identical, but it's the crews that make the difference. On the Amaverde they were all very pleasant, accessible and helpful from the Captain down. It was very different on the Amabella. We found that quite a few of the waiters were cheeky, rude and ignorant. One in particular thought he was a comedian but he was nothing more than an irritating clown. For the thousands of pounds you pay for this cruise the least you expect is to be treated with respect. The reception staff were rather sullen and not very helpful, the head barman was rather lackadaisical, the senior staff were notable for their absence; we hardly ever saw them. The cruise itself was very pleasant, with plenty to do and very good shore excursions. It was helped along by our fellow pasengers, the majority of whom were Australian. All were very friendly but it has to be admitted that some were rather loud although they were the exception. The dining room was very noisy. The Cruise Director was not very impressive, often giving wrong information, and at other times being less than communicative when asked questions. Food was sometimes good, sometimes less so. Presentation was over the top with considerable time obviously having been spent on making it look good. But often there was very little food on the plate so there was plenty of space left for decoration. Vegetables were thin on the ground; half a fleuret of brocolli, a quarter of a carrot for example. Cutlery must have been in short supply too; there were no soup spoons, just dessert spoons. We found the waiter who took charge of the Chef's Table events to be rude, loud and awkward, not the sort of atmosphere for what was supposedly a special event. Cooked breakfast fare was invariably luke warm at best, with no hot plates for your food, only cold. And getting tea or coffee from a waiter was sometimes like looking for an invisible man. Overall a mixed bag. We would not go on AmaBella again, whereas we would go on AmaVerde. Read Less
1 Helpful Vote
Sail Date: May 2018
We are on this cruise now, half way through in fact. While so many things are excellent, there are aspects of our experience that are not so good. The ship’s clientele are mostly Australians and to say they are a lively bunch is an ... Read More
We are on this cruise now, half way through in fact. While so many things are excellent, there are aspects of our experience that are not so good. The ship’s clientele are mostly Australians and to say they are a lively bunch is an understatement. The ship can get extremely noisy at mealtimes, something we are not used to on other cruises we’ve been on. Our cabin is very good. Quite spacious and well equipped. It is also very clean and well maintained by the cabin stewardess. The bathroom is one of the best we’ve ever had on a ship, lovely and light and with a wonderful shower. The only thing missing is tea\coffee making facilities. In our cabin we have butler service but have not used this facility as it’s never been explained to us what it entails. Maybe we should ask? We have used the laundry service as we are allowed one bag of free laundry, wash and ironed per week, an excellent service. Another great thing on the ship is the free WiFi which is fast and always available. Now for the bad. The food. The breakfast is Ok but the choice of cereals is very poor. The muesli is very low grade, mostly oats and tastes of nothing. No fruit and fibre cereal, only AllBran and sweetened cereals. The fruits on offer are good, especially the fresh orange segments. Bananas are not always available, getting one is proving very difficult, nor the unsweetened plain yogurt, only sweetened. I only eat cereal and fruit for breakfast so was very disappointed with the choices. I decided to buy some real muesli at one of our port stops and thankfully I bought teabags onboard and get these topped up with boiling water in the lounge! Lunch is either salad choices, always the same with slight variations, pretty boring. There is always plenty of meat on offer but as a non meat eater this is not good for me. Dinner is the worst meal of the day. Choices are usually one meat, one fish and one vegetarian. The meat dishes seem to be the favourites with most passengers and are usually ok according to my fellow diners. The fish dishes are fine, not particularly exciting or tasty, just average. The vegetarian meals on the other hand are dreadful. Really bad. Spinach crepes were thick doughy pastry, tough and tasteless with a teaspoon of thin cheese sauce, we left them.The vegetable lasagne was equally bad, dry tough pasta layers, cubed carrots, peas and potato I think(?) no cheese sauce, just dry layers, all sat on a smear of tomato sauce, it really was appalling. With most meals hardly any vegetables are served. Even the meat eaters are complaining about this. I asked for more vegetables and this was addressed but now I get a bowl of watery broccoli and cauliflower with each meal. This is served with such a flourish I feel as if I should be grateful and not complain any more. Oh dear, I think this is the only Cruise I might actually lose weight......(not a bad thing really!!!) Another thing we are not happy about is the noise from the sundeck which is above us. The thumping of heavy feet from about 5.30-6am is really annoying. Tip. Don’t book a cabin under the sundeck! Generally the Cruise is good with friendly helpful staff and good choice of tours. We just wish the food was up to standard as this would improve our holiday so much. One other thing we don’t like is the over familiarity with the restaurant staff. This may be down to the Australian passengers encouraging them, but some of us don’t need to have all the jokes and hi fives when we enter the restaurant. A little decorum and quiet would be appreciated. Read Less
3 Helpful Votes
Sail Date: October 2017
Highs - Excursions - The daily excursions were great. Well organised with great guides. - Royal Collection - Three highlight tours - Namedy Castle, Majestic Imperator Train to Salzburg and a night of classical music in ... Read More
Highs - Excursions - The daily excursions were great. Well organised with great guides. - Royal Collection - Three highlight tours - Namedy Castle, Majestic Imperator Train to Salzburg and a night of classical music in Vienna. All superb. - Service - The service of the staff in the dining rooms, reception and our rooms were wonderful. All very friendly and helpful. Just ok - The food was plentiful but certainly not to the standard we expected. Selection of beers and wines was surprisingly limited. There were only two beers and they ran out of the one I liked early in the cruise. Despite stopping at a port each day and being told each night they would get the beer tomorrow, it took nearly a week before they got additional stock. Lows - Service - bar staff - it became obvious it was the last cruise of the year and they were tired. At times you felt you were a bother to them. - Entertainment - It was a real mixed bag but average overall - Dining - It looks like their are two different restaurants but in reality they are the same and offer the same food. We were a couple and as you couldn't reserve a table found it difficult at times finding a seat with out upsetting people. There were many larger groups who wanted to sit in the same seats every day, breakfast lunch and dinner. You certainly got the message if you sat in someones seat. - Public Areas - too small for a full cruise. People had to sit on arms of chairs at times. I have little doubt the majority of people on the cruise loved it. I think it depends on age and expectations. We felt that whilst enjoyable there were too many let downs to call it Luxury also considering the price. And please APT don't have you cruise directors tell all and sundry that tips are looked after by APT and if we felt we got good service to could tip. We paid for the staffs tips in our price. It certainly created and expectation to further tip the staff. I'm happy to tip good service but only once. Read Less
8 Helpful Votes
Sail Date: June 2017
Ship shabby and tired albeit staff excellent. Entertainment on board low class. Overall cabins noisy. When perusing details prior were never advised deck would be unavailable for substantial period of cruise due to locks. Majority of trip ... Read More
Ship shabby and tired albeit staff excellent. Entertainment on board low class. Overall cabins noisy. When perusing details prior were never advised deck would be unavailable for substantial period of cruise due to locks. Majority of trip had bad smell in corridors and cabins. Value for money rate 4/5 out of 10. Majestic train trip uncomfortable due to heat and not explained re food and refreshments. Some of excursions too long trying to kill time. Pillows in cabin need to be reviewed. Carpets each level need to be replaced and perhaps colour coded. Air conditioning in cabins need to be addressed. Also in dining areas airconditioning not acceptable. Staff loyal and helpful. Advertising of trip different to actuality. 5 to 6 days were very average scenery. I may not recommend this trip to family or friends due to the price and as stated before this has been disappointing. Will rethink any APT tours very closely in future. Read Less
AmaBella (APT) Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0

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