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Highs - Excursions - The daily excursions were great. Well organised with great guides. - Royal Collection - Three highlight tours - Namedy Castle, Majestic Imperator Train to Salzburg and a night of classical music in Vienna. All superb. - Service - The service of the staff in the dining rooms, reception and our rooms were wonderful. All very friendly and helpful. Just ok - The food was plentiful but certainly not to the standard we expected. Selection of beers and wines was surprisingly limited. There were only two beers and they ran out of the one I liked early in the cruise. Despite stopping at a port each day and being told each night they would get the beer tomorrow, it took nearly a week before they got additional stock. Lows - Service - bar staff - it became obvious it was the last cruise of the year and they were tired. At times you felt you were a bother to them. - Entertainment - It was a real mixed bag but average overall - Dining - It looks like their are two different restaurants but in reality they are the same and offer the same food. We were a couple and as you couldn't reserve a table found it difficult at times finding a seat with out upsetting people. There were many larger groups who wanted to sit in the same seats every day, breakfast lunch and dinner. You certainly got the message if you sat in someones seat. - Public Areas - too small for a full cruise. People had to sit on arms of chairs at times. I have little doubt the majority of people on the cruise loved it. I think it depends on age and expectations. We felt that whilst enjoyable there were too many let downs to call it Luxury also considering the price. And please APT don't have you cruise directors tell all and sundry that tips are looked after by APT and if we felt we got good service to could tip. We paid for the staffs tips in our price. It certainly created and expectation to further tip the staff. I'm happy to tip good service but only once.

Highs and Lows and I dont mean the Locks

AmaBella (APT) Cruise Review by gavin.conroy

3 people found this helpful
Trip Details
Highs - Excursions - The daily excursions were great. Well organised with great guides.

- Royal Collection - Three highlight tours - Namedy Castle, Majestic Imperator Train to Salzburg and a night of classical music in Vienna. All superb.

- Service - The service of the staff in the dining rooms, reception and our rooms were wonderful. All very friendly and helpful.

Just ok - The food was plentiful but certainly not to the standard we expected. Selection of beers and wines was surprisingly limited. There were only two beers and they ran out of the one I liked early in the cruise. Despite stopping at a port each day and being told each night they would get the beer tomorrow, it took nearly a week before they got additional stock.

Lows - Service - bar staff - it became obvious it was the last cruise of the year and they were tired. At times you felt you were a bother to them.

- Entertainment - It was a real mixed bag but average overall

- Dining - It looks like their are two different restaurants but in reality they are the same and offer the same food. We were a couple and as you couldn't reserve a table found it difficult at times finding a seat with out upsetting people. There were many larger groups who wanted to sit in the same seats every day, breakfast lunch and dinner. You certainly got the message if you sat in someones seat.

- Public Areas - too small for a full cruise. People had to sit on arms of chairs at times.

I have little doubt the majority of people on the cruise loved it. I think it depends on age and expectations. We felt that whilst enjoyable there were too many let downs to call it Luxury also considering the price.

And please APT don't have you cruise directors tell all and sundry that tips are looked after by APT and if we felt we got good service to could tip. We paid for the staffs tips in our price. It certainly created and expectation to further tip the staff. I'm happy to tip good service but only once.
SamATG, Marketing @ APT Travel Group has responded
Hi Gavin, thanks for passing on your feedback. We’re thrilled to hear you enjoyed the daily excursions and the crew were able to make your trip memorable although we’re sorry to hear other parts of your cruise didn’t meet your expectations. Bringing you the best river cruising experience is very important to us so we take your feedback seriously. We would really appreciate the opportunity to discuss this further with you. Can you please email our customer relations team on customer.relations@aptouring.com.au so we can follow this up with you? Kind Regards, Sam from the APT team
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
gavin.conroy’s Full Rating Summary
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Cabin Review

Cabin 214
Cabin was great. Plenty of room in both bedroom and bathroom. Having a seating area both in the room and on the balcony was great.